Law Offices of Anton, Gordon & Monje

May 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 22,
Re: *** ***
* *** ***
North Reading, MA
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 22, in regards to receiving promotional rates
Upon receipt of this complaint, I spoke with Mr*** on April 26, An installation appointment was completed on April 28, 2016, at which time a technician upgraded the modemMr*** confirmed that his services are working correctlyA credit was applied to the account on April 28, and will be reflected on the bill statement dated May 4,
On April 28, 2016, Mr*** accepted a month promotional rate for the HD Complete Triple Play packageThe monthly price rate will remain the same for the years and 2, effective April 28, through April 27, Effective April 28, through April 27, 2019, the monthly price rate will increase into the third year rateAt the conclusion of the promotion, standard retail rates will applyThis will be reflected on the billing statement dated May 4, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jodi G***
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I am not looking for an adjustment, I would like the cancellation fee that I was informed of by a representative from Comcast, had I known the cancellation fee or if I had a copy of my agreement I would not have contacted you allBut, since I did not I went to your company seeking information that your employees should have the correct answer to, whether they do or not is not my concern
Regards,
*** ***

January 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number : *** Date of Notice: December 24,
*** ** ***
*** *** *** *** Warminster, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding service issues
On December 28, 2017, I spoke with *** ***, an authorized party on Carol Hogan’s account, to address his concernsOur records indicate *** *** receives XFINITY Starter Cable Bulk Service and is subscribed to XFINITY Performance Starter Internet, XFINITY Local with More Digital Voice Service and XFINITY Sports Entertainment Package (SEP) at standard retail ratesThe services do not include additional services, equipment, taxes or fees, please be advised the billing on the account is accurate
The XFINITY Sports Entertainment Package (SEP) carries a variety of channels and vary by marketThe *** *** Network is not a part of the XFINITY Sports Entertainment Package, the channel is a part of the XFINITY Preferred package/tierIn order for *** *** to receive the *** *** Network he will have to subscribe to XFINITY Preferred tier however, he declined to upgrade his accountI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Latoya P*** Executive Customer Relations

April 17, 2017 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 31, 2017*** ** *** *** *** Hudsonville, MI ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request On April 7, 2017, I spoke with *** *** and confirmed he is using a customer owned modemEffective March 31, 2017, a change of service was processed and the modem rental fee was removed from *** ***’s accountAs a courtesy, a Starz promotional discount was to the account effective April 7, through July 7, On July 8, 2017, retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,Avery H.Executive Customer Care Specialist

September 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 19, 2017*** *** *** *** Weirton, WV ***Dear Sir/Madam:This letter is in
response to the above-referenced complaint filed by *** *** regarding a billing issue. On August 22, 2017, I spoke with *** *** *** and a credit was applied to the account on August 22, as a courtesy to waive the professional installation charges applied on July 22, The credit will appear on the September 10, billing statement. Additionally, our records confirm *** *** subscribes to the Service Protection Plan (SPP)The SPP only waives applicable service call charges and does not waive installation costsI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Christina D. Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me. Comcast gave me no other choice but to either accept or discontinue services. They absolutely will not change the due date of which is my main complaint. The resolution is not a resolution at all. I will always be in the same position because they refuse to change the due date. I feel all of this was for nothing because they would not work with me. I am very disappointed with Comcast.
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 28,
*** ***
*** *** *** AVE
Fort Pierce, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a transfer of service
On January 6, 2017, I spoke with Ms*** and confirmed the transfer of service was completed on January 3, I advised Ms*** that the early termination fee was waived on December 28, In addition, a deposit is not required due to this being a transfer of servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Seth L
Executive Customer Relations

March 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 24,
Re: *** ** ***
*** *** ***
Stone Mountain, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 24, regarding a billing issue
I spoke with *** *** on March 29, and advised that because of the outstanding balance on the account, the reactivation request has been denied*** *** was advised once the debt is satisfied, we would be able to provide service as requestedA credit was applied to the account on March 29, for a previous prorate chargeThe credit will appear on the next billing statement, which will be issued on April 28,
I explained the bill, and advised that the credit request is not justified and has therefore, been deniedAs the account had an outstanding balance causing a late fee to be assessed*** *** has been informed the payment arrangement was refused as the account is not eligibleI apologized for the inconvenience experience while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast applied ALL missing payments- there were THREE in total- and offered me a discount in the amount of $on my comcast bill for the next (24) months for a total of $USD I agreed to this resolution Thank you
Regards,
*** ***

May 9,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 6,
Re: *** ***
***
*** *** ***
Brick, NJ
Dear Sir or Madam,
This letter is in response to the complaint filed by Ms*** *** received in our office on May 6, in regard to a billing explanation request
I spoke with Ms*** on May 9, and provided a detailed explanation regarding the current promotional rate, duration of the promotion, and the monthly rate after the promotion endsOn May 9, 2016, a month promotional offer for the HD Preferred Plus triple play was added to the accountThe first year rate is effective May 9, until May 8, The rate will increase at the second year of the promotional offer effective May 9, and will expire on May 8, The promotional rate does not include equipment, taxes or feesAfter the promotional rate ends, standard retail rates will apply
I apologized for any inconvenience experienced in attempting to have this matter resolved
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Elaine S***
Comcast Executive Customer Relations

July 19, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: July 4, *** *** *** *** *** Henrico, VA ***Dear Sir/Madam:This letter is in response to the above-referenced
complaint filed by *** *** regarding a service disconnection request On July 18, 2017, I spoke with *** *** and confirmed his account has been disconnected with an effective date of June 17, As a courtesy, a credit was applied to the account on July 5, to waive the early termination feeNo further billing statements will be issued as the final statement has been mailedThe account has been closed with a zero balance. On July 18, *** ***’s confirmed he received a refund back to his credit cardI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Darlene P.Executive Customer Relation

January 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 5,
*** ***
*** * *** Road
Decatur, GA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by Mr*** *** regarding a billing issue
On January 6, 2017, I spoke with Mr*** and a credit was applied to the account on January 6, 2017, for the equipment charges and the equipment was removed from the account on January 5, The credit will appear on the next billing statement, which will be issued on January 19, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chris M
Executive Customer Relations

December 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 16,
*** ***
*** ** *** *** Vancouver, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a promotional offer
Our records indicate *** *** agreed to the XStarter Triple Play for months with a two year term agreement on November 5, The package includes the Digital Starter video service, Performance Pro Internet with a download speed of Mbps and Unlimited Voice serviceThe promotional rate is effective from November 8, through November 7, Any additional equipment or services not included in the Triple Play, as well as taxes and fees are extra and subject to change with any rate increase that may occurWhen the promotion expires standard retail rates will apply
On December 19, 2016, a representative spoke with *** *** to inform her that our records indicate that the sales representative she spoke with stated more than once that the level of internet service included in the package was the Performance Pro Internet with a download speed of MbpsWe apologized for any misunderstanding and overall experience in attempting to have her concerns addressed
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Christina contacted me as she has stated in this message and has resolved the issue
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 13, 2017 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 30, *** *** P.OBox *** Houston, TX ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing explanation request On May 31, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill, which included monthly charges, current service package and promotional timelinesOur records indicate *** *** accepted a month promotional rate for the Internet Plus Choice promotional package effective June 1, 2016, through June 1, Equipment, additional charges, taxes and fees were not included in the promotionDue to the promotional rate expiring on June 1, and advanced billing, *** *** received a bill generated on May 26, for services reflecting the increased priceThe billing on the account is accurate. On May 29, 2017, *** *** accepted a month contractual promotional rate for XFINITY Internet Plus effective to May 30, A promotion for the modem rental was also applied to the account effective from May 31, through May 31, Equipment, additional charges, taxes and fees are not included in the promotionAt the conclusion of the promotion, standard retail rates will apply. Additionally, as a courtesy, a one-time credit was applied to the account on May 31, 2017, which will reflect on the June 26, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####Extension ***.Regards,Tina R.Executive Customer Relations

March 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: March 20,
*** ***
*** *** *** *** *** * Washington, DC ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On March 23, 2018, I spoke with *** *** and confirmed the service was working correctlyOn March 22, 2018, an appointment was scheduled and completed with a technician replacing the drop connector and drop splitterOn March 23, 2018, a credit was applied to the account for the service issues and will appear on the next billing statement issued on April 12, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sherry T
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My billing is still having credits and adjustmentsIt appears to be correct, but will see with next months billJohn was very helpful and if I still have an issue I have his contact info, as I do not want to get another involved in what we agreed on. Regards,
*** ***

December 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 11,
Re: *** ***
*** ** *** ***,
Portland, OR, ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office December 11, in regards a billing concern
I spoke to *** *** on December 11, and apologized for the inconvenience they had experienced as they attempted to have this concern addressedOur records indicate that *** ***’s account was cancelled on November 10, I advised *** *** that we had reversed and zeroed out the balance on the account due to the misinformation given on December 7, In addition I advised *** *** that we had not sent the charges to the collections and so no reporting had been done to any credit agencies
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Ext***
Regards,
Michael M
Executive Customer Relations

June 29,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 14,
*** ** *** *** *** *** *** *** *** Muskegon, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing concern
I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate on April 15, 2017, *** *** reported interruptions with his servicesIt was confirmed an intermittent area wide outage was causing the service interruptions
On April 20, 2017, a network technician diagnosed and resolved the issue by adjusting signal levels within the service nodeOn May 2, 2017, a credit was applied to his account for days of service interruptions
I confirmed *** *** is enrolled in a month promotional offer with an agreement for the XF Preferred Triple Play plus a modem rental fee, effective May 5, to May 5, On billing statements generated December 22, to June 22, 2017, *** *** has been assessed a monthly late fee due to an unpaid balanceIn addition, *** *** has been assessed reactivation fees when his service was interrupted for non-payment
In an effort to reach a satisfactory resolution, on June 22, 2017, I applied a one-time courtesy credit to his account for late fees and reactivation fees receivedAn additional credit was applied for a payment processing fee received on May 20, and his previous service interruptions
The credit will reflect on the next billing statement generated June 22, On June 22, 2017, a letter was mailed to *** *** to advise him of the above aforementioned informationI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Extension ***
Regards,
Heather M
Executive Customer Care Specialist