Law Offices of Anton, Gordon & Monje

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 10,
Re: *** ***
*** *** ***
Missouri City, TX, ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office August 10, referencing a customer service concern
I spoke with *** *** on August 10, and apologized for the inconvenience they had experienced as they attempted to have this concern addressedI provided an explanation to *** *** on the duration of the contract which extends from October 30, through October 30, and the early termination fees attached to the contractIn addition an adjustment was applied to the account, and this adjustment will be reflected on *** ***’s September 1, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael M
Executive Customer Relations

April 20,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 14,
Re: *** ***
*** *** *** ***
Apt ***
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 14, in regards to early termination fees
On April 16, 2016, a Comcast representative communicated with *** *** via emailAfter review of the account, we have waived the early termination fees associated with the cancellation of the accountA credit was applied to the account on April 15, for the early termination feesAn additional credit was placed onto the account on April 16, for the service issuesI confirmed that equipment was removed from the account as of April 16, With the credits applied, there is no balance owed on the accountWe apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my colleague Rashea at ###-###-####
Regards,
Sara R
Executive Customer Relations

May 6,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 28,
Re: *** ***
*** *** ***
Wallington, NJ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 28, in regard to billing concerns
I spoke with *** *** on May 3, and an explanation concerning responsibility for early termination fees has been providedI explained that on June 4, a Comcast representative spoke to *** *** which at that time, provided a package that consisted of a contract agreementA credit was applied to the account on May 5, for the remaining balanceThe credit will appear on the next billing statement, which will be issued on May 16,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####, Monday through Friday, between the hours of 10:am and 6:pm
Regards,
Patricia C*** Comcast Executive Customer Relations

February 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 7,
Re: *** ***
PO
BOX ***
Santa Cruz, CA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 7, regarding a billing issue
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed or released
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

July 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 28,
Re: *** ***
*** *** ** Pittsburgh, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service issue
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with the account holder on June 28, and discussed their concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darin T*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I never received Comcast service and cancelled my request for service before service was activated (service was not activated at any point) Comcast charged me anyway and sent my account to their internal collections departmentComcast obviously spent zero time looking into my account before referring me to collectionsFurther upon dispute Comcast required that I call and presumably wait twenty minutes on hold to resolve the issue they ultimately did acknowledge wrongdoing and took reasonable action to address my complaintThe claim by Comcast is that this was a one time error due to a 'bug in a macro' - I find it unlikely that this affected only one customerIf Comcast does not formally investigate their process and policy for cancellations during installation periods as well as their process for referring to collections this is certain to happen againMy expectation is that this affects hundreds of not thousands of people on an annual basis and offers Comcast extra income from those who do not have the time or energy to pursue a more reasonable closure aside from payment
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do want to add that I'm not sure why the Comcast rep said he was unsuccessful in reaching meI did not speak to him on the phone but we did e-mail several timesAlso the letter he wrote to you is the first time I was given any instructions about returning the cable boxThe representative from twitter that actually helped fix the price on my account did not tell me how to return the box and Chip did not mention anything about the box either in his e-mailsI have been waiting for a follow up e-mail or a box or something to return the cable box with but never had received any instructions on how/where/or a timeline on returning the box so as long as I'm not charged extra for that then my complaint is resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. THANK YOU for addressing thisAlthough they finally corrected this, I do hope this negatively affects their rating with Revdex.comCan you assure me it does since they were unable to handle the matter fairly and correctly prior to your involvement? I feel it's important for the public to know how this monopoly in Portland treats others. PLEASE LET ME KNOW.
Regards,
*** ***

February 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: January 24,
*** *** *** ** *** *** Miami, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On January 25, 2017, I spoke with *** *** and confirmed that an appointment was scheduled to address her service concerns for February 1, I attempted to contact *** *** to confirm resolutionAlthough my attempt was unsuccessful, our records indicate that the service call was completed on February 1, in which no issues were found by the technicianThe technical operation team confirmed that *** ***’s services are working as advertised
As a goodwill gesture, credits were applied to the account on January 25, and February 3, for the service issuesAnother credit was applied to the account on February 1, to honor the Xfinity Customer CommitmentThe credits will appear on the next billing statement that will be issued on February 16, I apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Shelly-Ann S
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I received an email from Tina R on October acknowledging receipt of my complaint.I did miss a call from Tina R from Comcast on October 16, but did not answer it because it was an unfamiliar number. When I got the voicemail I immediately called back and was transferred to a college of hers that told me that she sits near her, but appears that she had stepped away from her desk, but she would deliver a message that I calledI also proactively replied to the email I received on October 13th indicating that I had called and she was not in. I also briefly mentioned that I did upgrade my service to what I was supposed to be getting in the first place. As she mentioned I upgraded my service on October 11th, but it is now October 31st and I am still not receiving the speed that I am paying for
I believe little to no effort has gone into resolving my issue and Comcast is trying to close this complaint because I didn't answer the one call they made, yet they have not answered the call I made either
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: January 7,
*** ***
* *** Street
Chelsea, MA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On January 10, 2017, I spoke with Ms*** and discussed options to reduce her monthly billMs*** accepted a month double Play Promotion for Digital Preferred video and Performance Pro internet service effective January 10, through January 9, At the conclusion of the promotion, standard retail rates will applyEquipment, taxes and fees are not included in the promotional rateI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Cheryl J
Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
*** *** The Revdex.com Thank you for contacting me in regards to the problem we are having with ComcastIf you look at the letter that MrAvery H from Comcast sent you, you’ll see that he’s now blaming my wife for this by saying “On May 14, 2016, the self-service discount was removed from the account, due to *** *** not enrolling in the monthly self-service discount offer online.” However it was the 4thpayment into this year agreement before it was ever mentionedTell MrH to play for you the tape from the day in which we entered into this agreement in March, or the 2nd conversation which was the 3rdpayment into this agreement when they lowered the payment back to $and you’ll see that we were offered internet for year at $per month with no mention of self service ever being brought upThey are totally avoiding my claim of Bait and Switch which is the reason I contacted you in the first placeIn the 4th Paragraph he says and I quote “On June 21, 2016, an additional credit was applied to the account for one month of the discountThe change of service and credit will reflect on the next billing statement dated July 14, 2016.” When I spoke with MrAvery H from Comcast he stated that he would credit us the $and that the price would remain $for the remainder of the year agreement, but here he might be saying the $discount will be applied for one month and the price going back up to $for the remainder of the agreementMy question is how can you bring this self service discount into play on the month after the original agreement was made? You can’t believe a word they say and for them to get away with this all they have to say is “I’m sorry that what you were previously told was wrong and the agreement is this!” as in our caseA verbal agreement is still an agreement and the company must back up these agreements when their sales personnel sell these plansI’d like to see Comcast taken to court and made to pay fines for their dirty misleading tacticsJust look at their customer approval ratings and read some of the things they’ve doneI don’t understand why the government still allows them to operate in this country as some of the things they do should be against the lawWhen Avery H from Comcast acknowledges the original agreement was for $without the self service clause and puts us back on this agreement we will consider this complaint resolvedAll he has to do is listen to the original tapes Sincerely *** & *** ***
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] being that I don't have adequate transportation I will have to pay to go do that which I don't think it's fair on my behalf being that you don't have my name or my social security number the name you have is not mine the social security number that you have is not mine so why should I have to pay to go out of my way for y'all to correct your mistakes that is unfair to me when you took the time to open that account you should have gotten the correct information from that individual instead of sending me and loops so no I do not agree to go through all of that as it would cost me money that I can put towards taking care of my children
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

From: Revdex.com of Metro Washington DCDate: Fri, Jun 3, at 8:AMSubject: Fwd: Complaint Resolved - ***To: *** *** ---------- Forwarded message ----------From: *** ** *** Date: Fri, Jun 3, at
7:AMSubject: Complaint Resolved - ***To: "[email protected]" Revdex.com,After filing this complaint (#***), I emailed Comcast and included my Revdex.com complaint numberThey responded almost immediately and have already adjusted my bill to my satisfaction.I consider my issue to now be resolvedI feel that filing this complaint was necessary in getting them to act.Thank you for your service,*** ***###-###-####

March 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 14,
Re: *** ***
*** *** *** ** Shelby Township, MI ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office March 14, in regard to a billing explanation request
A Comcast representative corresponded via electronic mail with *** *** on March 15, and provided a detailed explanation of his billing statementOur records reflect on February 19, Comcast services were installed in *** ***’s residenceOn March 2, 2016, under the Comcast Customer Guarantee, *** ***’s Comcast account was disconnected, per his requestAll Comcast equipment was returned and removed from his account including an unreturned equipment fee on March 3,
On March 17, 2016, *** *** was advised he will receive a refund to the credit card used to pay the installation charge within 3-business daysAn apology was provided for any inconvenience and frustration this matter may have causedWe will follow up with *** *** to ensure the refund is received
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Heather at ###-###-####
Regards,
Brad L*** Executive Customer Care Specialist

April 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: April 24,
*** ***
*** *** *** Santa Cruz, CA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On April 28, 2017, I corresponded with *** *** via email and confirmed the service issues were resolved by relocating the modem to a central location in her homeAt this time, *** *** is deciding if she will keep her modem in this location by having an electrician come out to complete the internal rewire or to have us install an outlet through the outside of her homeI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Marc D
Comcast | Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 23,
Re: *** ***
*** *** ** Apt *** Philadelphia, PA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office November 23, in regard to receiving promotional rates
I spoke with *** *** on November 24, and a month promotional rate for XFINITY Internet Plus double play bundle has been applied to the account effective November 24, At the conclusion of the promotion, standard retail rates will apply
*** *** was subscribed to XFINITY Limited basic cable then upgraded to XFINITY high speed internet serviceI honored the promotional rate that was offered to *** *** on November 7, The XFINITY Internet Plus double play month promotional rate plus applicable taxes and fees will reflect on her December 9, billing statementI apologized to *** *** for any frustration and inconvenience that she may have experienced while attempting to resolve her concern
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 9:00am-5:30pm Monday through Friday
Regards,
MsP*** Comcast Executive Customer Relations

September 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 8,
*** * *** *** *** ***
*** * Ann Arbor, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On September 6, 2016, I contacted *** *** and advised the modem rental charge was removed from the account on August 4, On August 13, 2016, a credit was applied to the account for the modem rental chargeThe credit appeared on the September 7, billing statementIn addition, On July 29, 2016, *** *** accepted a month promotional offer for the Internet Plus Double Play, effective July 29, through August 15, At that time, standard retail rates will applyThis promotional rate does not include taxes and feesOn September 7, 2016, a credit was applied to the account for the difference in quoted price and appeared on the billing statement dated September 7, An apology was provided for any inconvenience or frustration experienced while attempting to resolve this concern
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please do not hesitate to contact me at ###-###-#### EXT: ***
Regards,
Heather M*** Executive Customer Care Specialist