Law Offices of Anton, Gordon & Monje

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 13,
Re:
*** ***
*** *** *** **
Dundalk, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 13, 2016, regarding a billing concern
Upon receipt of this complaint, I spoke with *** *** on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concernsThe credit will appear on the next billing statement, which will be issued on May 14,
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael P*** Executive Customer Relations
Comcast

November 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 9,
Re: *** ***
*** *** *** Ramey, PA ***
Dear Sir or Madam,
This letter is in
response to the complaint by *** ***, received in our office on November 9, in regard to a billing concern
I spoke with *** *** on November 10, 2015, and confirmed *** *** is currently on a promotional rate for internet service until November 28, I did review several pricing options for downgrading and upgrading service with *** ***, which she declined
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brandon M*** Executive Customer Relations

June 18, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 31, *** * *** *** ***West Palm Beach, FL ***Dear Sir or Madam:This letter is in response to the
complaint filed by *** *** ** ***, which was received by our office May 31, regarding service issues On June 14, 2016, I spoke with *** *** and confirmed the service issues were resolved by the business phone number being transferred successfully to the residential address on June 14, I explained that the account is on a month promotional rate for the phone services effective June 14, through December 14, At the conclusion of the promotion, retail rates will apply I apologized for any inconvenience experienced in attempting to resolve this matter. I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Seth LExecutive Customer Relations

January 22,
Revdex.com
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** *** *** *** *** Flint, MI *** Revdex.com File
Number: *** Date of Notice: January 6,
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** *** ***
On January 8, 2018, a service call was completed at *** ***’s residenceThe Comcast technician who was dispatched to *** ***’s residence corrected her service issue by replacing the ground block.On January 9, 2018, a Comcast Executive Customer Relations representative contacted *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue*** *** confirmed that her services are working satisfactorilyA credit was applied to *** ***’s account for the service issues she experienced from January 6, through January 8, The credit was reflected on her January 16, billing statement
Comcast does not “throttle” or otherwise interfere with traffic delivered over its XFINITY Internet service; all data transmitted over XFINITY Internet service is delivered on a “best efforts” basis, regardless of the source or destination of the trafficThere are a number of factors that could be affecting *** ***’s Internet download speeds, including the speed at which the edge provider sending the content transmits, the use of simultaneous download streams in the household, degraded signal quality due to the physical position and range of *** ***’s wireless router, and congestion on Comcast’s or other networks
On January 18, 2018, a Comcast Customer Security Assurance technician contacted *** *** to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that *** *** can contact him with any additional questions or concerns
I trust this letter provides your office with the information required in this matter
Sincerely,
Customer Security Assurance
###-###-####

January 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: December 29, *** *** *** *** *** Lane Franklin, TN 37067Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing issue. On December 29, 2016, I spoke with Mr*** and applied a credit as a goodwill gestureThe credit will appear on his January 17, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Tashona B.Executive Customer Relations

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of
Notice: January 3,
*** ***
*** *** *** Court
Jacksonville, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding service issues
On January 3, 2016, I spoke with Ms*** and confirmed the service issues were resolved on December 30, by the maintenance team replacing a defective network moduleA credit was applied to the account on December 30, for Ms***’s service issues and will appear on the next billing statement that will be issued on January 21, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Vashty M
Executive Customer Relations

March 24, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: March 7, *** *** *** *** *** *** Bordentown, NJ ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by Customer Name regarding service issues.I made several attempts to contact *** *** using all available contact methodsWhile my attempts were unsuccessful, our records indicate on March 22, a service call was scheduled during which time a Comcast technician corrected the cable and internet performance service issues by replacing inside connectors and the cable modemIn addition, a credit was applied to the account on March 15, for the loss of service he experienced and will appear on the next billing statement issued on March 26, I apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Latoya P.Comcast Executive Customer Relations

September 26, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: *** *** *** *** *** *** *** Marietta, GA ***
Case Number: *** Date of Notice: September 9, 2017Dear Sir/Madam:This letter is in response to the above-referenced complaint submitted to your office by *** *** *** regarding Comcast Business service At Comcast, we strive to provide outstanding customer service and we appreciate your bringing this matter to our attention.Our records indicate that on September 7, 2017, *** *** requested a telephone number change The next day, September 8, 2017, *** *** contacted us to cancel her request Due to an error, *** ***’s cancellation request was not processed and her number was changed Later on September 8, 2017, Comcast personnel reinstated *** ***’s original number on her account with only the unlimited long distance feature *** *** requested As a result of the aforementioned changes made on the account, *** ***’s Comcast Business Voice service was temporarily disrupted on September 8th.On September 13, 2017, I contacted *** *** to address her concerns and apologized for any inconvenience or frustration she experienced while attempting to resolve this matterA credit was applied to the account as compensation for *** ***’s temporary loss of Voice service, which will appear on *** ***’s October 4, billing statement *** *** expressed that the matter is resolved to her satisfaction.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Kevin S*Executive Customer Relations

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: January 14,
*** ***
*** *** Road
Penns Grove, NJ
Dear Sir/Madam:
This letter is
in response to the above-referenced complaint filed by *** *** regarding the XFINITY Mobile Protection Plan
On January 19, 2018, I spoke with Mr*** and advised that after running diagnostics on the device, I was able to add the XFINITY Mobile Protection Plan to the accountAs a courtesy, credits were applied to the account on January 16, 2018, to waive months of the XFINITY Mobile Protection PlanThe credits will be applied to the next billing statement and each upcoming billing statements until the full credit amount is depletedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Sari C
XFINITY Mobile Specialist, Tier

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Nicholas Ghas stated that my account has a balance in my favor of about $will be returned to me no later than August 31, As long as this balance is received by me within the agreed upon time frame, I accept the resolution to this complaint
Regards,
*** ***

June 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: June 8,
*** *** ***
*** *** ** **
Washington, DC ***
Dear Sir or Madam:
This letter is in response to the complaint filed by *** *** *** which was received by our office June 8, 2016, regarding a payment arrangement request
On June 14, 2016, I spoke with *** *** *** and confirmed that a payment arrangement request has been approved and an extension has been grantedPer *** *** ***, the past due balance will be paid by June 17, As a courtesy, an HD Preferred plus Triple Play promotion was placed on the account, effective June 13, 2016, through June 23,
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Alwell O*** Executive Customer Relations
Comcast | Northeast Division
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

August 21, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: August 8, *** *** *** *** *** East Vandergrift, PA ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding property damage.On August 17, 2017, I spoke with *** *** ***, an authorized user and confirmed that the damages were repaired as of August 16, As a courtesy, a credit was applied to the account and an additional credit was applied for three reactivation fees on August 17, This credit will reflect on the September 11, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Regards,Christina D.Executive Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The gentleman that assisted me was very kind and helpful He even arranged for a service call because of slow speeds I am very appreciative of his assistance and patience He went above and beyond to bring resolution to my concerns
Regards,
*** ***

April 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 6,
Re: *** ***
*** *** *** **
Apt#***
Charleston, SC ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 6, regarding service related issues
I spoke with *** *** on April 23, and confirmed the service related issues were resolved on April 22, during a service call visitThe technician resolved the service related issues by relocating the modem and replacing a defective connectorI apologized for any inconvenience experienced addressing and resolving this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Renesha K
Executive Customer Relations

August 26,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: August 17,
*** ** ***
*** *** ***
Collierville, TN
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding billing explanation request
On August 25, 2016, I advised *** *** that Comcast has determined that the modem linked to his account is Comcast ownedWe would be unable to change the billing status of the accountI apologized for any inconvenience this may have caused
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joseph H
Executive Customer Relations

November 16,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of
Notice: October 29,
*** *** ** ***
*** *** *** *** Harrisonburg, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
Due to a late fee being charged on his account *** *** believed his twenty four month promotional agreement was not being honoredI spoke to *** *** on November 4, 2016, and explained that a late fee is applied to a customer's account whenever there is an unpaid balance after the due date has passed
The late fee had been charged on October 26, 2016, but I removed it by applying a credit on November 4, during our conversationThis will be reflected in *** ***s November 26, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chip S
Executive Customer Relations

January 4,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 16,
*** ***
*** *** Lane
Alpharetta, GA
Dear Sir or Madam:
This letter is in response to the above-referenced inquiry submitted to your office by Mr*** ***
Comcast’s records indicate that on September 18, 2016, Mr*** accepted the Internet Plus service package at a month promotional rate, excluding taxes and feesThe promotional rate is based upon enrollment into the EcoBill and AutoPay programsThe package also included a prepaid card which was mailed to Mr*** on December 19, Further, on November 12, 2016, the self-service discount was removed from Mr***’s account due to him not enrolling in the programs within sixty (60) days of the activation date
On December 22, 2016, I corresponded with Mr*** via email to advise him of the aforementioned information, and explain that an in-home service visit was needed in order to address his service related concerns; unfortunately, Mr*** declined to schedule an appointment at this timeConsequently, the request for compensation is unjustified and has been denied
As a courtesy, a one-time billing adjustment was applied to Mr***’s account on December 24, 2016, to compensate for the self-service discount that was not applied to the November and December 2016, billing statementsIn addition to the billing adjustment, an eight month reoccurring discount was also applied to Mr***’s account, effective January through August 2017, for customer satisfactionThe credits will be reflected on the next billing statement, dated January 14, I apologized to Mr*** for the inconvenience that he experienced while attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Henry H
Executive Customer Relations

January 20, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: January 6, 2017***
*** ** *** ***Bridgewater, VA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding Xfinity service.On January 9, 2017, I spoke with *** *** to discuss her concernsOur records indicate that Digital Preferred Tier service was added to the account on December 2, *** *** was billed for Digital Preferred Tier service prorated from December 2, to January 5, and a month in advance from January 6, to February 5, A credit was applied to the account after Digital Preferred Tier was added to the account on December 2, and appeared on the December 23, billing statement.Additionally, our records indicate a payment was made from *** ***’s account on December 9, An additional payment was processed on December 17, due the *** *** being enrolled in the autopay serviceOn January 9, 2017, Digital Preferred Tier service was removed from the account which generated a prorate credit for the Digital Preferred Tier from January 9, to February 5, On January 9, 2017, a final credit was applied to the account for the Digital Preferred Tier bill adjustment and inconvenienceThis credit will appear on their billing statement dated January 23, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust this letter provides your office with information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Sincerely,Maria Fe T.Executive Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I feel that there was a lack of effort to resolve this matterThe issue is that I was misled by a Comcast employee into purchasing a package that does not suit my budget and service needs for the long termJames was very apologetic in regards to this matter, and told me that the issuing agent will be trained on how packages are offered in the futureI feel this is a good corrective action for Comcast internally; however, as the misled customer, I was not offered any resolutionAside from just being told that I can pay the same amount of money for less services for two months, and then I can call back to be enrolled into a promotional package, which seems like a lack luster attempt to resolve this issue. I would like to remain a Comcast customer, and am open to changing into a promotional bundle that makes more sense for my family; service wise and monetarilyAny help would be greatly appreciatedThank you.
Regards,
*** ***