Law Offices of Anton, Gordon & Monje

March 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 14,
*** **
*** * *** *** *** *** Naperville IL, ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** regarding an installation request
On February 27, 2017, I spoke with *** ** and informed her that the installation order was now processed correctly and the installation date is March 6, as she requestedI will follow up with *** ** to confirm the installation is completedI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Daleszandro J
Executive Customer Relations

May 17, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 10, *** *** *** *** *** Mancelona, MI ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing concern. On May 10, 2017, I spoke with *** *** to discuss her concernsOur records reflect *** *** accepted a month contractual promotional rate for the XFINITY *** Latino Double Play package effective December 30, through December 30, A copy of the agreement was mailed to *** *** on May 10, 2017, per her requestThe account was disconnected effective February 6, prior to the expiration of the agreement, which caused an early termination to be assessed to the account on February 13, The final balance includes the early termination fee and charges for services rendered from January 31, to February 5, The balance is accurate and the account followed the appropriate collection process when it was referred to a collection agency on April 7, 2017.As a courtesy, a credit was applied to the account on May 9, for the remaining balance on the accountThe credit appeared on the billing statement dated May 13, and the account reflects a zero balance owedThe collection agency was notified as of May 9, Accordingly, *** *** will receive a confirmation letter from the collection agency within to business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,John S.Executive Customer Care Specialist

December 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 27,
*** *** *** ** *** *** Vancouver, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On November 29, 2016, a Comcast representative spoke with *** *** *** agreed to the XStarter Triple Play for months with a two year term agreement on November 5thThe package includes the Digital Starter video service, Performance Pro Internet with a download speed of Mbps and our Unlimited Voice serviceThe promotional rate is effective on November 8, through November 7, This rate does not include any additional services, equipment rentals or applicable taxes and feesWhen the promotion expires standard retail rates will applyAn apology was extended for any inconvenience and overall experience while attempting to have her concerns addressed
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 7:am to 4:pm Monday through Friday
Regards,
Genesis T*** Regulatory Compliance Team

From: Revdex.com of Metro Washington DCDate: Tue, Nov 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Nov 9, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] apologize. I have lost both of My parents and was not near a computer. Comcast has contacted me and did reach an agreement howeverI have not logged in to my account toCheck these issues. I'm sorry but been out of town for a monthAs soon as my affairs are in order I check my accountI do want to thank the BBC for listening to my complaint. Thanks*** ***

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 5,
*** ***
*** *** Detroit, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On June 7, 2017, I corresponded via electronic mail with *** *** and provided a detailed explanation of the overall bill which included the monthly rateOur records indicate on February 16, 2012, a digital adapter was added to *** ***’s account
There is no record of *** *** returning the digital adapterOn June 4, 2017, *** *** contacted customer care stating she returned the digital adapterThe digital adapter was removed from *** ***’s account on June 9, On June 13, 2017, an audit of the account was completed and the additional outlet was removed from the account
I followed up with *** *** on June 14, to advise of the above aforementioned informationDuring our interaction, I verified the equipment in the residenceIn an effort to reach a satisfactory resolution, on June 14, 2017, I applied a one-time courtesy credit to *** ***’s account for the billing experienceThe credit will reflect on the next billing statement generated July 5, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Avery H
Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast gave me a call and stated that they are sending a letter in the mail confirming the error that was madeThank you for your help!
Regards,
*** ***

November 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 27,
*** ** ***
*** *** *** East Lansing, MI ***
Dear Sir/Madam:
I am writing in response to the above referenced inquiry submitted to the Revdex.com by *** *** regarding calls received from or on behalf of ComcastI appreciate your bringing this matter to my attention
Our records indicate that *** ***’ telephone number, ###-###-####, was erroneously associated with a Comcast customer’s accountWe have corrected the issue as of November 4, 2016, and *** *** will no longer receive security notifications from Comcast regarding that account
In addition, *** ***’ number, ###-###-####, was added to the Comcast Do Not Call List on November 3, While it is possible he will receive phone calls from or on behalf of Comcast for up to days of this date, he will receive none after
I trust this letter provides your office with information required for resolution in this matterI am providing a copy of this letter, which includes my contact information, to MrSmith should there be additional questions or concerns
Sincerely,
Joann C
Comcast Corporate Regulatory
###-###-####

January 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 4,
Ms*** ***
*** *** Court SE
Mableton, GA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
Comcast records indicate that a Comcast representative incorrectly processed a new service work order causing the activation of two different accounts for Ms***’ residential serviceThe error was corrected on January 5, and the second account was disconnected
A billing adjustment was applied on January 4, to leaving the disconnected account with a zero balanceThe credit will be reflected on the disconnect statement dated January 5, I spoke with Ms*** on January 5, to make sure all of her concerns, billing and otherwise, were addressedI also apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

February 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 21,
*** *** ***
*** *** *** ***
Sarasota, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On February 26, 2018, I spoke with *** *** *** and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsThe billing on the account is accurateI explained the account was previously under a month promotional offer for the Starter Double Play, which includes Digital Starter and Blast! Internet, valid from October 14, through October 14, The promotion then transitioned to year two rates valid for another months as of October 14, through October 13, at which time retail rates will applyThe account also has premium channel HBO, High Definition Technology Fee, Any room digital video recorder (DVR) and Internet/voice Equipment rental plus taxes and fees*** *** *** was given a retention discount valid for months effective as of February 22, through February 21, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Dominique R
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as things are handled in the fashion that has been negotiated Actually, the process is ongoing at this time, but I do not anticipate any hitches
Regards,
*** ***

November 6, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Re: Case Number: *** Date of Notice:October 23, *** *** *** *** *** *** *** *** Miami, FL *** Dear
Sir/Madam: This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** *** *** In certain markets, Comcast has implemented a usage-based billing approach that relieves users who use less Internet data from paying the same price as heavier end users, while enabling those heavier end users to continue using as much data as they want without being subjected to a hard capThis pro-consumer policy helps to ensure that Comcast’s customers are treated fairly, such that those customers who choose to use more Internet data can pay more to do so, and those customers who choose to use less, pay less Effective June 1, 2016, all of the data usage thresholds in the markets where we have implemented data usage plans were increased from GB to TBOur typical XFINITY Internet customer uses only GB or percent of 1 TB per monthThose very few customers who wish to use more than TB per month will be provided additional buckets of GB for $each, with total overage charges capped at $per month, or if they prefer to avoid unexpected overages, they can sign up for an unlimited data plan for an additional $per monthUnder this policy, which is described in detail online, customers are given two courtesy months during which they will not be billed for exceeding their data usage threshold.[1] If the threshold is exceeded a third time, no further courtesy months will be provided When the data usage plan was implemented, affected customers were notified of the change via U.S.P.Smail and/or email approximately one month prior to its implementation and a reminder email was sent the day of launchNew customers receive a link to the data usage policy via email during the first week of their XFINITY Internet serviceThe policy and frequently asked questions are available for review online.[2] Comcast also provides customers with the following methods of data tracking and notification: An individualized data usage meter for every XFINITY Internet account is available online upon log in.[3] Automatic notification will be sent to customers who have reached 90, 100, and percent of their data usage allotmentOn October 24, 2017, a Comcast Customer Security Assurance technician contacted *** *** to advise him of the aforementioned information and address any other concernsThe technician verified that the modem’s *** address and the usage reported on *** ***’s data meter is accurateThe technician provided his direct contact information so that *** *** can contact him with any additional questions or concerns Comcast’s records indicate that the last payment posted to *** ***’s account on August 7, and the account was disconnected for non-pay on October 24, Credits were applied to *** ***’s account on October 17, for the loss of service he experienced due to hurricane Irma and were reflected on the final billing statement he received in October All other billing has been verified as correct and no further credit is warranted On October 25, 2017, a Comcast Executive Customer Relations representative contacted MrIbikunle to advise him of the aforementioned information and address any other concernsThe representative apologized for any inconvenience and frustration *** *** may have experienced while attempting to resolve this issue and provided his direct contact information should *** *** have additional questions regarding this matter I trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-#### [1] ***
*** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so much for helping me with this problemI am very satisfied
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]We are not accepting a closed ticket for this issueThe tech that came to ourhome stated our service was improperly completed back in November 2015, the tech did not make the connection from our home to the pole as instructed correctly The wiring had to be replaced as well as the box in our master bedroom because the box was "fried"The modem had error messages that should have been registered with comcast from January -May as been no full signalThe credit for Internet service from January to current should have been over $and not $We only requested the reimbursement for our Internet and not cable TV and that is more than fairAndrea was made aware of the credit and the dollar amount and stated she wanted to see the work completed before issuing any additional creditsComcast as of May 16, had debited over $from my bank account without any authorizationThey processed a debit on may 16, and issued another debit today for the same amount I have called Andrea several times today and left messages and have not talked to herI spoke to another executive person who stated Andrea would have to make the correction to the credit because she closed the ticket out because she stated *** *** advised her everything was working correctly, that is not trueI talked with someone on Friday that was going to keep the ticket open until yesterday for us to check to see how the service did over the weekend and we would discuss it on yesterday, but no one has called to review or nothing Comcast is doing some fraud issues with my bank account They have never suppose to keep my checking or debit information on file for any further use and now my account is in the negative due to their systemNo this ticket should not be closed unless they want me to reopen another oneAll we are asking for is the Internet charges from January -May, but if they want us to include the none working cable as well we canThis has gone to far and to trust that Andrea was going to be fair and issue the correct credit was is trusting her word, but not for $18.00. *** & *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: December 30,
*** ***
*** *** ** Perkiomenville, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding promotional rates
On January 6, 2017, I spoke with *** *** and a month transitional contractual promotional rate for HD Premier Triple Play services was applied to the account effective January 6, through January 5, However, as explained to *** *** on January 6, 2017, the offer will transition to a new promotional rate each year after the contractual agreement has expired on January 5, 2019, for the following two years before rolling over to retail rate on January 6,
As a courtesy, credits were applied to the account on January 6, to compensate for the installation charges, change of service fees and a late feesThese credits were applied in additional to the previous credits that were applied to the account on December 11, and December 27, The additional credits applied to the account along with the new promotional terms will be reflected on billing statement dated January 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason F* Comcast Executive Customer Relations
Monday through Friday
9:00am-5:30pm

February 18,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: February 5,
Re: *** * ***
*** *** *** *** *** Seattle, WA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office February 5, in regard to billing concerns
I spoke with *** *** on February 10, regarding the billing concerns*** *** will go to our local office to downgrade the services once the porting of the phone number to another service provider has been completedAt this time, the port out is scheduled to completed by February 29, *** *** will also contact me directly once the downgrade of the services has been completed so that the pricing originally quoted can be honoredI apologized for any inconvenience or frustration experienced while attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Liz V
Comcast | Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Ivwill look for the sixty dollsr credit on my next invoice
Revdex.com:
I
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 15,
*** *
*** *** *** *** *** #***
Seattle, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding calls placed by or on behalf of Comcast
On January 17, 2018, *** ***s telephone number, ###-###-####, was added to Comcast’s internal Do Not Call ListWhile it is possible that *** ***s may receive additional phone calls within days of that date, Comcast will refrain from dialing this telephone number for sales purposes after that periodI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Anthony R
Regulatory Lead

December 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 29,
*** ** ***
*** *** *** Shreveport, LA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On December 1, 2016, I spoke with *** *** and advised the misapplied payment was located and applied to the account on December 1, The account was restored from non-pay disconnect on November 28, A credit for a late fee and reactivation fees was applied to the account on December 1, and will reflect on the next billing statement dated December 29, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Leigh H
Executive Customer Relations

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: December 30,
Re: *** * ***
*** *** ***
Arlington, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office December 30, referencing property damage
On January 3, a service call was completedThere were no problems detected with *** ***’s services and the technician confirmed the services are working within Comcast standards
On January 12, 2016, I spoke with *** *** and confirmed that the damages are scheduled to be repaired by a third-party contractor on January 16, The date for the repairs is based on *** ***’s availability
Additionally, I have reviewed the monthly rate and confirmed *** *** is receiving a twelve month promotional discount beginning December 16, through December 16, as previously offered by the customer service representativeThe promotional discount will be reflected on the billing statement dated January 31,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H
Executive Customer Relations