Law Offices of Anton, Gordon & Monje

September 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 5,
*** ** *** *** *** *** Clarkston, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** ** *** regarding service issues
On September 23, 2016, I spoke with *** *** and confirmed the service issues were resolved by replacing a cable line to the apartment complex on September 4, Additionally, an appointment was scheduled to verify the cable line was hung and the pedestal casing was closed on September 22,
As a courtesy, a promotion was issued to the account for the Blast! Internet service on September 5, The promotion is includes a self-service discount for eco-billing and automatic payment withdrawThe promotion is effective from September 5, through September 5, 2017, after which regular rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Desadria M
Executive Customer Relations

January 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 4,
Ms*** ***
*** *** Court SE
Mableton, GA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
Comcast records indicate that a Comcast representative incorrectly processed a new service work order causing the activation of two different accounts for Ms***’ residential serviceThe error was corrected on January 5, and the second account was disconnected
A billing adjustment was applied on January 4, to leaving the disconnected account with a zero balanceThe credit will be reflected on the disconnect statement dated January 5, I spoke with Ms*** on January 5, to make sure all of her concerns, billing and otherwise, were addressedI also apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jason Z
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 17, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 10, *** *** *** *** *** Mancelona, MI ***Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing concern. On May 10, 2017, I spoke with *** *** to discuss her concernsOur records reflect *** *** accepted a month contractual promotional rate for the XFINITY *** Latino Double Play package effective December 30, through December 30, A copy of the agreement was mailed to *** *** on May 10, 2017, per her requestThe account was disconnected effective February 6, prior to the expiration of the agreement, which caused an early termination to be assessed to the account on February 13, The final balance includes the early termination fee and charges for services rendered from January 31, to February 5, The balance is accurate and the account followed the appropriate collection process when it was referred to a collection agency on April 7, 2017.As a courtesy, a credit was applied to the account on May 9, for the remaining balance on the accountThe credit appeared on the billing statement dated May 13, and the account reflects a zero balance owedThe collection agency was notified as of May 9, Accordingly, *** *** will receive a confirmation letter from the collection agency within to business daysI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,John S.Executive Customer Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]We are not accepting a closed ticket for this issueThe tech that came to ourhome stated our service was improperly completed back in November 2015, the tech did not make the connection from our home to the pole as instructed correctly The wiring had to be replaced as well as the box in our master bedroom because the box was "fried"The modem had error messages that should have been registered with comcast from January -May as been no full signalThe credit for Internet service from January to current should have been over $and not $We only requested the reimbursement for our Internet and not cable TV and that is more than fairAndrea was made aware of the credit and the dollar amount and stated she wanted to see the work completed before issuing any additional creditsComcast as of May 16, had debited over $from my bank account without any authorizationThey processed a debit on may 16, and issued another debit today for the same amount I have called Andrea several times today and left messages and have not talked to herI spoke to another executive person who stated Andrea would have to make the correction to the credit because she closed the ticket out because she stated *** *** advised her everything was working correctly, that is not trueI talked with someone on Friday that was going to keep the ticket open until yesterday for us to check to see how the service did over the weekend and we would discuss it on yesterday, but no one has called to review or nothing Comcast is doing some fraud issues with my bank account They have never suppose to keep my checking or debit information on file for any further use and now my account is in the negative due to their systemNo this ticket should not be closed unless they want me to reopen another oneAll we are asking for is the Internet charges from January -May, but if they want us to include the none working cable as well we canThis has gone to far and to trust that Andrea was going to be fair and issue the correct credit was is trusting her word, but not for $18.00. *** & *** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

February 28,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: February 21,
*** *** ***
*** *** *** ***
Sarasota, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a billing explanation request
On February 26, 2018, I spoke with *** *** *** and provided an explanation regarding the current promotional rate, duration of the promotion and the monthly rate after the promotion endsThe billing on the account is accurateI explained the account was previously under a month promotional offer for the Starter Double Play, which includes Digital Starter and Blast! Internet, valid from October 14, through October 14, The promotion then transitioned to year two rates valid for another months as of October 14, through October 13, at which time retail rates will applyThe account also has premium channel HBO, High Definition Technology Fee, Any room digital video recorder (DVR) and Internet/voice Equipment rental plus taxes and fees*** *** *** was given a retention discount valid for months effective as of February 22, through February 21, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Dominique R
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as things are handled in the fashion that has been negotiated Actually, the process is ongoing at this time, but I do not anticipate any hitches
Regards,
*** ***

November 6, Revdex.com John FKennedy Blvd., Suite Philadelphia PA Re: Case Number: *** Date of Notice:October 23, *** *** *** *** *** *** *** *** Miami, FL *** Dear
Sir/Madam: This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** *** *** In certain markets, Comcast has implemented a usage-based billing approach that relieves users who use less Internet data from paying the same price as heavier end users, while enabling those heavier end users to continue using as much data as they want without being subjected to a hard capThis pro-consumer policy helps to ensure that Comcast’s customers are treated fairly, such that those customers who choose to use more Internet data can pay more to do so, and those customers who choose to use less, pay less Effective June 1, 2016, all of the data usage thresholds in the markets where we have implemented data usage plans were increased from GB to TBOur typical XFINITY Internet customer uses only GB or percent of 1 TB per monthThose very few customers who wish to use more than TB per month will be provided additional buckets of GB for $each, with total overage charges capped at $per month, or if they prefer to avoid unexpected overages, they can sign up for an unlimited data plan for an additional $per monthUnder this policy, which is described in detail online, customers are given two courtesy months during which they will not be billed for exceeding their data usage threshold.[1] If the threshold is exceeded a third time, no further courtesy months will be provided When the data usage plan was implemented, affected customers were notified of the change via U.S.P.Smail and/or email approximately one month prior to its implementation and a reminder email was sent the day of launchNew customers receive a link to the data usage policy via email during the first week of their XFINITY Internet serviceThe policy and frequently asked questions are available for review online.[2] Comcast also provides customers with the following methods of data tracking and notification: An individualized data usage meter for every XFINITY Internet account is available online upon log in.[3] Automatic notification will be sent to customers who have reached 90, 100, and percent of their data usage allotmentOn October 24, 2017, a Comcast Customer Security Assurance technician contacted *** *** to advise him of the aforementioned information and address any other concernsThe technician verified that the modem’s *** address and the usage reported on *** ***’s data meter is accurateThe technician provided his direct contact information so that *** *** can contact him with any additional questions or concerns Comcast’s records indicate that the last payment posted to *** ***’s account on August 7, and the account was disconnected for non-pay on October 24, Credits were applied to *** ***’s account on October 17, for the loss of service he experienced due to hurricane Irma and were reflected on the final billing statement he received in October All other billing has been verified as correct and no further credit is warranted On October 25, 2017, a Comcast Executive Customer Relations representative contacted MrIbikunle to advise him of the aforementioned information and address any other concernsThe representative apologized for any inconvenience and frustration *** *** may have experienced while attempting to resolve this issue and provided his direct contact information should *** *** have additional questions regarding this matter I trust this letter provides your office with the information required in this matter Sincerely, Customer Security Assurance ###-###-#### [1] ***
*** ***
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you so much for helping me with this problemI am very satisfied
Regards,
*** ***

November 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: October 27,
*** ** ***
*** *** *** East Lansing, MI ***
Dear Sir/Madam:
I am writing in response to the above referenced inquiry submitted to the Revdex.com by *** *** regarding calls received from or on behalf of ComcastI appreciate your bringing this matter to my attention
Our records indicate that *** ***’ telephone number, ###-###-####, was erroneously associated with a Comcast customer’s accountWe have corrected the issue as of November 4, 2016, and *** *** will no longer receive security notifications from Comcast regarding that account
In addition, *** ***’ number, ###-###-####, was added to the Comcast Do Not Call List on November 3, While it is possible he will receive phone calls from or on behalf of Comcast for up to days of this date, he will receive none after
I trust this letter provides your office with information required for resolution in this matterI am providing a copy of this letter, which includes my contact information, to MrSmith should there be additional questions or concerns
Sincerely,
Joann C
Comcast Corporate Regulatory
###-###-####

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: June 5,
*** ***
*** *** Detroit, MI ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On June 7, 2017, I corresponded via electronic mail with *** *** and provided a detailed explanation of the overall bill which included the monthly rateOur records indicate on February 16, 2012, a digital adapter was added to *** ***’s account
There is no record of *** *** returning the digital adapterOn June 4, 2017, *** *** contacted customer care stating she returned the digital adapterThe digital adapter was removed from *** ***’s account on June 9, On June 13, 2017, an audit of the account was completed and the additional outlet was removed from the account
I followed up with *** *** on June 14, to advise of the above aforementioned informationDuring our interaction, I verified the equipment in the residenceIn an effort to reach a satisfactory resolution, on June 14, 2017, I applied a one-time courtesy credit to *** ***’s account for the billing experienceThe credit will reflect on the next billing statement generated July 5, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Avery H
Executive Customer Care Specialist

From: Revdex.com of Metro Washington DCDate: Tue, Nov 10, at 8:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Mon, Nov 9, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] apologize. I have lost both of My parents and was not near a computer. Comcast has contacted me and did reach an agreement howeverI have not logged in to my account toCheck these issues. I'm sorry but been out of town for a monthAs soon as my affairs are in order I check my accountI do want to thank the BBC for listening to my complaint. Thanks*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Comcast gave me a call and stated that they are sending a letter in the mail confirming the error that was madeThank you for your help!
Regards,
*** ***

December 14,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 27,
*** *** *** ** *** *** Vancouver, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On November 29, 2016, a Comcast representative spoke with *** *** *** agreed to the XStarter Triple Play for months with a two year term agreement on November 5thThe package includes the Digital Starter video service, Performance Pro Internet with a download speed of Mbps and our Unlimited Voice serviceThe promotional rate is effective on November 8, through November 7, This rate does not include any additional services, equipment rentals or applicable taxes and feesWhen the promotion expires standard retail rates will applyAn apology was extended for any inconvenience and overall experience while attempting to have her concerns addressed
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### between the hours of 7:am to 4:pm Monday through Friday
Regards,
Genesis T*** Regulatory Compliance Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do want to add that I'm not sure why the Comcast rep said he was unsuccessful in reaching meI did not speak to him on the phone but we did e-mail several timesAlso the letter he wrote to you is the first time I was given any instructions about returning the cable boxThe representative from twitter that actually helped fix the price on my account did not tell me how to return the box and Chip did not mention anything about the box either in his e-mailsI have been waiting for a follow up e-mail or a box or something to return the cable box with but never had received any instructions on how/where/or a timeline on returning the box so as long as I'm not charged extra for that then my complaint is resolved
Regards,
*** ***

August 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 10,
Re: *** ***
*** *** ***
Missouri City, TX, ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** received in our office August 10, referencing a customer service concern
I spoke with *** *** on August 10, and apologized for the inconvenience they had experienced as they attempted to have this concern addressedI provided an explanation to *** *** on the duration of the contract which extends from October 30, through October 30, and the early termination fees attached to the contractIn addition an adjustment was applied to the account, and this adjustment will be reflected on *** ***’s September 1, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael M
Executive Customer Relations

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 15,
*** *
*** *** *** *** *** #***
Seattle, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding calls placed by or on behalf of Comcast
On January 17, 2018, *** ***s telephone number, ###-###-####, was added to Comcast’s internal Do Not Call ListWhile it is possible that *** ***s may receive additional phone calls within days of that date, Comcast will refrain from dialing this telephone number for sales purposes after that periodI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Anthony R
Regulatory Lead

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I never received Comcast service and cancelled my request for service before service was activated (service was not activated at any point) Comcast charged me anyway and sent my account to their internal collections departmentComcast obviously spent zero time looking into my account before referring me to collectionsFurther upon dispute Comcast required that I call and presumably wait twenty minutes on hold to resolve the issue they ultimately did acknowledge wrongdoing and took reasonable action to address my complaintThe claim by Comcast is that this was a one time error due to a 'bug in a macro' - I find it unlikely that this affected only one customerIf Comcast does not formally investigate their process and policy for cancellations during installation periods as well as their process for referring to collections this is certain to happen againMy expectation is that this affects hundreds of not thousands of people on an annual basis and offers Comcast extra income from those who do not have the time or energy to pursue a more reasonable closure aside from payment
Regards,
*** ***

July 7,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: June 28,
Re: *** ***
*** *** ** Pittsburgh, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a service issue
Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedHowever, I spoke with the account holder on June 28, and discussed their concerns
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Darin T*** Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Ivwill look for the sixty dollsr credit on my next invoice
Revdex.com:
I
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***