Law Offices of Anton, Gordon & Monje

December 29,
Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 27,
*** *** ***
*** *** ***
Fort Worth, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a service disconnection request
On December 28, 2017, I spoke with *** *** and provided a detailed explanation of his account billing detailsComcast records confirm that the incorrect disconnect date was inadvertently entered and the account was disconnected effective December 27, Company records also confirm the Comcast leased equipment was returned and removed from *** ***’s account effective November 16,
On December 28, credits were applied to the account to waive the service charges from November 16, through December 27, 2017, as well as to waive the late feeThe credits will be reflected on the final statement generated January The account reflects a zero balance and the disputed debit was not referred to an outside collection agencyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H.Executive Customer Relations

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 10,
Re: *** ***
*** *** ***
*** ***
Wallington, NJ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 10, 2016, in regard to early termination fees
On May 11, 2016, I spoke with *** *** and confirmed our records reflect the agreement was not accepted, and the contractual code was inadvertently not removed from the account resulting in the early termination fee (ETF) being applied to the accountA credit was applied to the account on May 11, waiving the ETF chargeThe credit will appear on the billing statement dated May 16,
Additionally, a refund check is being processed reimbursing the over-payment received and applied to the accountThe refund should arrive within fourteen days, on or before by May 31, I will follow up with *** *** on this date to confirm receipt of the refund checkI apologized for the inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S*** Regulatory Executive Relations

May 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 2,
Re: *** ***
***
*** ***
Jonesboro, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 2, regarding service related issues
A Comcast representative spoke with *** *** on May 10, and confirmed the service related issues were resolved on May 9, by replacing the outside drop and repairing internal wiringA credit was applied to the account on May 13, for the service issuesThe credit will appear on the next billing statement, which will be issued on May 17, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Andrea F
Executive Customer Relations

From: *** *** Date: Thu, Jan 12, at 6:PMSubject: Re: ***To: *** *** New Information: for case ***The overcharge situation has been resolved. Thank you very much for your time and help.Take
Care,*** ***

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 18,
Re: *** *** *** *** *** *** * West Roxbury, MA ***
Dear Sir or
Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office May 18, 2016, in regard to a promotional offer concern
Upon receipt of this complaint, a review was made of *** ***’s accountOur records indicate on May 9, 2016, *** *** ordered service through our websiteHowever, due to an error, the incorrect rate was applied to the accountOn May 16, 2016, the correct promotional rate and a credit to offset the extra charges incurred was applied to the account which was reflected on the June 7, billing statementOn May 24, 2016, the error was corrected on the website
On May 25, 2016, I spoke with *** *** to advise her of the aforementioned information and apologize for any inconvenience experienced attempting to resolve this issueI informed *** *** that the promotion she signed up for does not include HD service
On May 25, 2016, I applied a one year promotion for the HD Technology Fee and a credit was applied to the account for the billing errorThe HD Technology Fee promotion will expire on May 25, and increase to the regular rateThe credit will be reflected on the June 7, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

January 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 30,
*** ***
*** *** *** Drive
Aurora, IL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a promotion request
On January 3, 2017, I spoke with Mr*** and advised the 12-month promotion for the XFINITY Extreme Internet service applies to new customers onlyAs a current customer, we are unable to provide the requested promotion which is why he was unable to add the promotion online and with a sales representative over the phoneA 12-month promotion for the XFINITY Blast internet along with the increased Extreme tier at retail rate was applied to the account effective January 3, through to January 3, 2018, at which time retail rate will apply
Our records confirm that during the video service removal on December 12, 2016, a system error caused an installation charge to be added to the accountA credit was applied to the account on January 3, to cover the invalid installation charge and will reflect on the January 24, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### extension***
Regards,
Gregory M
Executive Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to add, no apology was given, no refund was requested of fees charged for non return of equipment, but instead any over payment.None of these interactions were nice, they were asking for equipment back and wouldn't take my word when I explained this each time I was calledDuring the course of months, I've received approximately phone calls from Comcast or an affiliate, asking for equipment to be returned, even though it already has beenAny further communication from Comcast or an affiliate of Comcast trying to collect information, equipment, or money will be considered harassment.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am waiting for a FINAL BILLING STATEMENT before closing the matter I was told the same thing by Comcast outlined in the letter to you I don’t trust a single thing they say until I receive a FINAL BILL showing a zero balance
Regards,
*** ***

June 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: *** *** *** * *** *** *** ** Westmont, IL ***Case Number: *** Date of Notice: May 13, To
the Bureau:This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** regarding his claim of unauthorized charges on his XFINITY account.The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signalsCustomers receive at least days prior notice of our institution of this charge in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email order confirmationsOn May 21, 2017, I contacted *** *** to advise him of the aforementioned information and explain that package rates do not include additional equipment or service charges or applicable taxes or fees. Our records indicate that on May 3, 2017, *** *** was enrolled in a 12-month contractual agreement for Internet Plus Double Play service, effective through May 3, Because the package included cable services, the Broadcast TV fee appliedOn May 21, 2017, a credit was applied to the account to compensate for the Broadcast TV feeThe credit will be reflected on the June 18, billing statement.On May 21, 2017, *** *** transferred service to a new location and downgraded to Performance Internet only, which does not include the Broadcast TV FeeThe remaining balance from his prior account was transferred to the new account on May 23, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me.Regards,Tiffany H.Executive Care Specialist###-###-####, Extension ***

October 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: October 5,
Re: *** ***
*** ***
Dearborn Heights, MI ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office October 5, regarding a billing concern
A Comcast representative spoke with *** *** on October 11, and resolved her concernOur records reflect on July 21, 2009, two additional digital outlets were added to *** ***’s accountIn addition, on January 22, 2014, the HD Technology Fee was added to the accountThese charges were added in error, and were removed from *** ***’ Comcast account effective October 11, A credit for the charges was applied to *** *** account on October 11, and will be reflected on the billing statement dated October 21,
In an additional effort to reach a satisfactory resolution, *** ***’ service was repackaged into a new promotional offer on October 11, The Digital Preferred Triple Play bundle is on a year tiered offer where the first year promotional rate will end on November 2, and the second year rate will be applicableThe change of service and associated billing adjustment will be reflected on the billing statement dated October 21, An apology was provided to *** *** for any inconvenience she experiences in attempting to further discuss this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Heater at ###-###-####
Regards,
Andrea B***
Executive Customer Care Specialist

I will go ahead and accept vs carry this on.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

July 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 8,
*** ***
*** ** *** *** Oak Park, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On July 10, 2017, I spoke with *** *** and provided a detailed explanation of the overall billI explained our records confirm the billing statement generated on July 1, to cover billing cycle July 5, through August 4, The statement balance also included the past due amount for service charges from the June 1, billing statement
The account was disconnected effective July 1, per *** ***’ requestA prorated credit generated for service charges from July 1, through August 4, The prorated credit reflected on the billing statement dated July 20, The final balance is valid for service rendered from May 5, through June 30, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Tiffany H
Executive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not tell comcast matter was resolved ,what I told them was so far so good when they called the next day,only time will tell,have been thru this before back in august of this year
Regards,
*** ***

We accept.Sincerely*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 7, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: November 20, *** *** *** *** *** *** ** Aumsville, OR ***Dear Sir/Madam:This letter is in response
to the above-referenced complaint filed by *** ***, an authorized user on *** ***’s account, regarding service issues.On November 27, 2017, I spoke with *** *** regarding the service issues*** *** confirmed her son, *** ***, was having Stream Application issues and asked that I contact him directly*** *** advised me of e-mail issues she was having and I referred the issues to our Priority Customer Outreach teamOn November 30, 2017, I spoke with *** *** and he confirmed that the e-mail issues were resolved by educating *** *** on the new e-mail platformIn addition, *** *** confirmed the XFINITY Stream Application issues were resolved after speaking to the Priority Customer Outreach team.As a courtesy, a credit was applied to the account on November 30, The credit will appear on the December 19, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Julie H.Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Perhaps COMCAST can follow through with better customer service and not have the consumer take such actions This should have been handled in the local office and not through their corporate office nor the Revdex.com Thank you for your time and assistance
Regards,
*** ***

March 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 4,
Re: ***
***
*** * *** **
Tucson, AZ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, in our office March 4, referencing a payment dispute
On March 7, 2016, I spoke with *** *** and confirmed that the payment received on February 16, was split evenly between both of her accounts in errorI have apologized for the issue, and provided a one-time adjustment to the account the payment was intended forThe adjustment was applied on March 7, and will appear on the March 21, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: 01/04/
*** ***
** *** Street
Florence, MA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On January 4, 2017, I spoke with Mr*** and explained that the contract terms agreed upon at the time of his subscription in July do not include the cost of the High Definition service, however, a month promotion for that service was applied to his account in November 2015, but has expired
As a good will gesture another month discount has been applied to Mr***’s account and backdated to the November 17, 2016, the date the previous High Definition promotion endedThis will end on November 16, 2018, when the standard rate will applyThis discount will be reflected on the on February 1, billing statement
The appropriate expectations have been set in regards to the contract terms, duration and overall estimated monthly costsI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Henry P
Executive Customer Relations

March 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 18,
Re: *** ** ***
**
*** **#***
Cambridge, MA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 18, in regards to a change of responsibility request
I spoke with *** *** on March 18, and advised that we are now in receipt of all necessary documentation and that the change of responsibility request has been approved and processedEffective March 17, 2016, *** *** *** is listed as the current account holder and has agreed to accept legal and financial responsibility for any and all service charges and equipment for the accountI apologized for any inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jodi G*** Executive Customer Relations