Law Offices of Anton, Gordon & Monje

May 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 10,
Re: *** ***
*** *** ***
*** ***
Wallington, NJ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 10, 2016, in regard to early termination fees
On May 11, 2016, I spoke with *** *** and confirmed our records reflect the agreement was not accepted, and the contractual code was inadvertently not removed from the account resulting in the early termination fee (ETF) being applied to the accountA credit was applied to the account on May 11, waiving the ETF chargeThe credit will appear on the billing statement dated May 16,
Additionally, a refund check is being processed reimbursing the over-payment received and applied to the accountThe refund should arrive within fourteen days, on or before by May 31, I will follow up with *** *** on this date to confirm receipt of the refund checkI apologized for the inconvenience experienced attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
James S*** Regulatory Executive Relations

December 29,
Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 27,
*** *** ***
*** *** ***
Fort Worth, TX ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** *** regarding a service disconnection request
On December 28, 2017, I spoke with *** *** and provided a detailed explanation of his account billing detailsComcast records confirm that the incorrect disconnect date was inadvertently entered and the account was disconnected effective December 27, Company records also confirm the Comcast leased equipment was returned and removed from *** ***’s account effective November 16,
On December 28, credits were applied to the account to waive the service charges from November 16, through December 27, 2017, as well as to waive the late feeThe credits will be reflected on the final statement generated January The account reflects a zero balance and the disputed debit was not referred to an outside collection agencyI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Deidra H.Executive Customer Relations

May 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: May 2,
Re: *** ***
***
*** ***
Jonesboro, GA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office May 2, regarding service related issues
A Comcast representative spoke with *** *** on May 10, and confirmed the service related issues were resolved on May 9, by replacing the outside drop and repairing internal wiringA credit was applied to the account on May 13, for the service issuesThe credit will appear on the next billing statement, which will be issued on May 17, I apologized for any inconvenience or frustration experienced in attempting to resolve this issue
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Andrea F
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 18,
Re: *** *** *** *** *** *** * West Roxbury, MA ***
Dear Sir or
Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office May 18, 2016, in regard to a promotional offer concern
Upon receipt of this complaint, a review was made of *** ***’s accountOur records indicate on May 9, 2016, *** *** ordered service through our websiteHowever, due to an error, the incorrect rate was applied to the accountOn May 16, 2016, the correct promotional rate and a credit to offset the extra charges incurred was applied to the account which was reflected on the June 7, billing statementOn May 24, 2016, the error was corrected on the website
On May 25, 2016, I spoke with *** *** to advise her of the aforementioned information and apologize for any inconvenience experienced attempting to resolve this issueI informed *** *** that the promotion she signed up for does not include HD service
On May 25, 2016, I applied a one year promotion for the HD Technology Fee and a credit was applied to the account for the billing errorThe HD Technology Fee promotion will expire on May 25, and increase to the regular rateThe credit will be reflected on the June 7, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

December 7, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: November 20, *** *** *** *** *** *** ** Aumsville, OR ***Dear Sir/Madam:This letter is in response
to the above-referenced complaint filed by *** ***, an authorized user on *** ***’s account, regarding service issues.On November 27, 2017, I spoke with *** *** regarding the service issues*** *** confirmed her son, *** ***, was having Stream Application issues and asked that I contact him directly*** *** advised me of e-mail issues she was having and I referred the issues to our Priority Customer Outreach teamOn November 30, 2017, I spoke with *** *** and he confirmed that the e-mail issues were resolved by educating *** *** on the new e-mail platformIn addition, *** *** confirmed the XFINITY Stream Application issues were resolved after speaking to the Priority Customer Outreach team.As a courtesy, a credit was applied to the account on November 30, The credit will appear on the December 19, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***.Regards,Julie H.Executive Customer Relations

June 1, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: *** *** *** * *** *** *** ** Westmont, IL ***Case Number: *** Date of Notice: May 13, To
the Bureau:This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** regarding his claim of unauthorized charges on his XFINITY account.The Broadcast TV Fee is an itemized charge that is intended to offset a portion of the costs of retransmitting broadcast television signalsCustomers receive at least days prior notice of our institution of this charge in accordance with FCC rules, and new customers are informed of the charge in our marketing materials and through email order confirmationsOn May 21, 2017, I contacted *** *** to advise him of the aforementioned information and explain that package rates do not include additional equipment or service charges or applicable taxes or fees. Our records indicate that on May 3, 2017, *** *** was enrolled in a 12-month contractual agreement for Internet Plus Double Play service, effective through May 3, Because the package included cable services, the Broadcast TV fee appliedOn May 21, 2017, a credit was applied to the account to compensate for the Broadcast TV feeThe credit will be reflected on the June 18, billing statement.On May 21, 2017, *** *** transferred service to a new location and downgraded to Performance Internet only, which does not include the Broadcast TV FeeThe remaining balance from his prior account was transferred to the new account on May 23, I apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me.Regards,Tiffany H.Executive Care Specialist###-###-####, Extension ***

I will go ahead and accept vs carry this on.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

From: *** *** Date: Thu, Jan 12, at 6:PMSubject: Re: ***To: *** *** New Information: for case ***The overcharge situation has been resolved. Thank you very much for your time and help.Take
Care,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I am waiting for a FINAL BILLING STATEMENT before closing the matter I was told the same thing by Comcast outlined in the letter to you I don’t trust a single thing they say until I receive a FINAL BILL showing a zero balance
Regards,
*** ***

January 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: December 30,
*** ***
*** *** *** Drive
Aurora, IL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a promotion request
On January 3, 2017, I spoke with Mr*** and advised the 12-month promotion for the XFINITY Extreme Internet service applies to new customers onlyAs a current customer, we are unable to provide the requested promotion which is why he was unable to add the promotion online and with a sales representative over the phoneA 12-month promotion for the XFINITY Blast internet along with the increased Extreme tier at retail rate was applied to the account effective January 3, through to January 3, 2018, at which time retail rate will apply
Our records confirm that during the video service removal on December 12, 2016, a system error caused an installation charge to be added to the accountA credit was applied to the account on January 3, to cover the invalid installation charge and will reflect on the January 24, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### extension***
Regards,
Gregory M
Executive Care Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not tell comcast matter was resolved ,what I told them was so far so good when they called the next day,only time will tell,have been thru this before back in august of this year
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I would like to add, no apology was given, no refund was requested of fees charged for non return of equipment, but instead any over payment.None of these interactions were nice, they were asking for equipment back and wouldn't take my word when I explained this each time I was calledDuring the course of months, I've received approximately phone calls from Comcast or an affiliate, asking for equipment to be returned, even though it already has beenAny further communication from Comcast or an affiliate of Comcast trying to collect information, equipment, or money will be considered harassment.
Regards,
*** ***

We accept.Sincerely*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Perhaps COMCAST can follow through with better customer service and not have the consumer take such actions This should have been handled in the local office and not through their corporate office nor the Revdex.com Thank you for your time and assistance
Regards,
*** ***

October 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: October 5,
Re: *** ***
*** ***
Dearborn Heights, MI ***
Dear Sir/Madam:
This letter is in response to the complaint filed by *** ***, received in our office October 5, regarding a billing concern
A Comcast representative spoke with *** *** on October 11, and resolved her concernOur records reflect on July 21, 2009, two additional digital outlets were added to *** ***’s accountIn addition, on January 22, 2014, the HD Technology Fee was added to the accountThese charges were added in error, and were removed from *** ***’ Comcast account effective October 11, A credit for the charges was applied to *** *** account on October 11, and will be reflected on the billing statement dated October 21,
In an additional effort to reach a satisfactory resolution, *** ***’ service was repackaged into a new promotional offer on October 11, The Digital Preferred Triple Play bundle is on a year tiered offer where the first year promotional rate will end on November 2, and the second year rate will be applicableThe change of service and associated billing adjustment will be reflected on the billing statement dated October 21, An apology was provided to *** *** for any inconvenience she experiences in attempting to further discuss this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact Heater at ###-###-####
Regards,
Andrea B***
Executive Customer Care Specialist

July 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: July 8,
*** ***
*** ** *** *** Oak Park, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On July 10, 2017, I spoke with *** *** and provided a detailed explanation of the overall billI explained our records confirm the billing statement generated on July 1, to cover billing cycle July 5, through August 4, The statement balance also included the past due amount for service charges from the June 1, billing statement
The account was disconnected effective July 1, per *** ***’ requestA prorated credit generated for service charges from July 1, through August 4, The prorated credit reflected on the billing statement dated July 20, The final balance is valid for service rendered from May 5, through June 30, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Tiffany H
Executive Care Specialist

From: Revdex.com of Metro Washington DCDate: Mon, Oct 23, at 12:PMSubject: Fwd: Fraud Packet/ ***To: *** *** ***Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: ***
*** Date: Fri, Oct 20, at 10:PMSubject: Fwd: Fraud Packet/ ***To: [email protected] Forwarded message ----------From: *** *** Date: Fri, Oct 20, at 10:PMSubject: Re: Fraud Packet/ ***To: "*** ***" Hi ***.I contacted the number you gave me and for the record, they gave me another number, stating that this was not the number for fraudI contacted this phone number - ###-###-#### and spoke with TyroneHe was very helpfulI was given this number as the "Ticket Number" to use to follow up with this complaintAfter being gone over night, I got home and called this numberThey did give me the fax number, so I did fax many copies to them with, what I thought was the information that was neededThey wanted me to get a Notary to sign this paper, which I did today and faxed it right over with the other information as wellThey still stated they could not move forward until I have a police reportI went to the town police and the Sheriff's Dept for the CountyI was not able to get a reportAt the moment I feel as though I am at a dead end with no way outI am running out of options on this, but I really want to clear my SS# and my namePlease adviseI am at a loss and have done everything I canI am stuckI will forward this email to the Revdex.com so they are advised of the progression of this complaintThank you for your assistance!On Thu, Oct 19, at 8:AM, *** *** wrote:I had to come to Hamptonhours from home for a funeralI will be back today and will send you the info when I get backThank you for checking. :)On Thu, Oct 19, at 8:AM, ***, *** wrote:Hello, I will find out if they will even speak with me they are sometimes hesitant about thatDo you have a contact name and number? *** From: *** *** [mailto:***@***.com] Sent: Thursday, October 19, 8:AMTo: ***, *** Subject: Re: Fraud Packet/ ***Me tooWould you mind just checkingKind of keep a fire burning so they will stay on it??? Please??? Thank you so much!!! On Thu, Oct 19, at 8:AM, ***, *** wrote:Hello, Great sounds good hope everything is cleared soon! *** From: *** *** [mailto:***@***.com] Sent: Thursday, October 19, 1:AMTo: ***, *** Subject: Re: Fraud Packet/ *** Hi ***...I think I have finally been able to get in touch with the right officeThey did verify that the social security number *** *** had used was in fact mineNow it is waiting to see if this will clear my name and SS# for goodThank you for your assistance! I really do appreciate everything you have doneIf this does not get resolved, I will let you knowI am really hoping there will be no more issues.*** On Tue, Oct 17, at 10:AM, *** *** wrote:Hi ***,I have received the information and have printed it offI will start filling it out now and will get back to you when I am ready to send itThank you!*** *** On Tue, Oct 17, at 10:AM, ***, *** wrote:Hello ***, Per our conversation please complete the Fraud packet and fax/mail back to the Manchester, NH address for further investigation and resolution. Sincerely, *** ***Executive Customer RelationsComcast | Northeast DivisionOffice: ###-###-####Office Hours: M-F 8:00am-4:30pm

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 17,
Re: *** ***
*** ** *** *** ***
Stuart, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 19, regarding a billing concern
I spoke with *** ***, authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower *** ***’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14,
I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

11th September 2017Dear ** ***I write to 1) affect changes to my Xfinity account that I do not seem to be able to achieve by the means 2) describe problems that I have had trying to make these happenBefore continuing, I would like to emphasize that staff members with whom I have
interacted have been professional and courteous.My account number is *** *** *** ***1) I would like to discontinue all TV services including ***2) I would like to continue with the Blast level of internet service 3) I would like to continue using my own modem that I have had always had4) I would like to be compensated for all charges for a comcast modem that have been erroneously made on my account.On Wednesday August 30th I visited the Xfinity store in Aspen Hill, Maryland, returned my remote controls and DVR, and requested the above changes be made to my accountIt took probably about one hour of my timeOn this occasion the customer service representatives indicated that there would be no problem with discontinuing the TV service, they verified that I had purchased a modem of my own - this was in - and initially told me that they were not able to discontinue billing for the Xfinity modemHowever they spent a long period of time working on this problem and in the end told me that I was no longer being billed for thisIt turns out this is the only change that was made at the timeI am still being billed for all TV services.On discovery of this I called Comcast customer service on either September 4th or 5th, the following Monday or TuesdayOn this occasion it took probably about minutes to connect through the telephone tree with a long wait on holdEventually I spoke with a very helpful representative in the Customer Solutions departmentWe probably spent about another minutes on the phone together and seemed to be getting close to apparent resolution when the conversation suddenly became disconnectedI waited about minutes for a call backThen I went back to calling XfinityOn this occasion it took about minutes to get through the telephone treeThe connections were pretty quick but I had to try a couple of timesOn the first call I was connected to the wrong branch of the tree and did not seem to be able to navigate back to the main menuEventually I reached a second representative in Customer SolutionsOne of the two representatives that I spoke to was called Sharian, I can’t tell you which oneBoth representatives confirmed that my TV services had not been discontinuedI spent another minutes with second representativeShe told me that she would make the changes, that she was having “problems with the system” and that I would not be able to see any changes on my account until September 8thI would like to add that the original representative, whose conversation was disconnected, called back some time after I had finished speaking with the second representative.On September 8th, I saw that I had been billed for the TV services that I am physically unable to receive, and that my online account showed that video services were operating, as it does todayI could not deal with this until today because I work hour night shifts Thursday, Friday and SaturdayI tried an e-mail message and an online chat session but did not have the time it takes to persistAll in all this probably took another minutesSo today, September 11, I called Xfinity customer service, or rather I put in a request for a call back on the websiteOnce an automated service called me back, it took about minutes to be connected to the Customer Solutions departmentThen I talked to Nicole and she told me that the system was “down” and to call back tomorrowI have not included in my time estimates how long it has taken me to write and send this letter.I understand that technology doesn't always work, and that systems go downIt affects me in my job tooHowever, I don’t wait for someone to call me back and say “Hey, the thing you said you were going to do didn't happen”I follow up to see that things get done and, if they don’t, then I work at it until they doComcast needs to institute a system that empowers and encourages associates to do this.With the exception of *** Blast internet, please discontinue all other servicesPlease credit my account with the money that I have been erroneously charged for the modem previous to August (I believe this dates from when I changed from basic Comcast with basic cable box to Comcast Infinity with DVR)Please do NOT offer me alternate services or any dealsI would like only the BLAST internet service.Sincerely,