Law Offices of Anton, Gordon & Monje

March 8,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 4,
Re: ***
***
*** * *** **
Tucson, AZ ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, in our office March 4, referencing a payment dispute
On March 7, 2016, I spoke with *** *** and confirmed that the payment received on February 16, was split evenly between both of her accounts in errorI have apologized for the issue, and provided a one-time adjustment to the account the payment was intended forThe adjustment was applied on March 7, and will appear on the March 21, billing statement
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

September 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 18,
*** ** *** *** ** *** *** *** * Richmond, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding service issues
I made several attempts to contact *** *** using all available contact methods after her response on September 20, via email reiterating her complaintUnfortunately, my attempts were unsuccessfulHowever, company records confirm that *** ***’s account was downgraded from an XFINITY Cable and Internet Double Play to Blast! Internet service only on September 21, with an effective billing date of September 10,
The promotion for the Blast! internet service is effective from September 10, through September 10, An email indicating the promotional offered placed on her account on September 21, was sent to *** *** on September 30, Although the cable service was removed, *** *** will continue to be charged for the cable box until it is returned to the local service centerI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chip S*** Executive Customer Relations

August 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 4,
Re: *** ** *** *** *** *** ***
Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office August 4, 2015, regarding a disconnection request
I attempted to reach *** *** several times, using all methods provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, a review of the account shows that on August 13, account at *** *** *** Knoxville, TN *** was disconnectedThe disconnection was backdated to reflect a stop bill date of June 1, 2015, which resulted in the removal all charges billed after June 1, I have provided my direct contact information, via voicemail, email, as well as listing it belowI apologize for any inconvenience experiencedShould *** *** require additional assistance, direct contact is necessary
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

May 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 19,
Re: *** ** ***
*** *** *** ***
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office May 19, 2016, in regard to a promotional offer concern
A Comcast representative spoke with *** *** on May 23, to discuss the concern regarding the accuracy of the information provided in our initial response letterA copy of the mailer referenced in the complaint was requested to verify the offer detailsHowever, *** *** was unable to provide the documentation need to further investigate
Without a copy of the mailer received, we are unable to verify if the offer details provided by our marketing team is the same promotional offerHowever, a (12) twelve month promotional rate for the XFINITY HD Preferred Video service was applied to the account on April 28, At the conclusion of the promotion, standard retail rates will applyWe apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January
25,
*** ** *** *** *** *** Joliet, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On January 29, 2017, I communicated with *** *** via e-mail and confirmed services were installed on January 7, 2017, following an unsuccessful self-installation on December 26, I explained any time a technician is needed, a charge may apply and she confirmed that she was properly informed of the potential installation feeOur records show that a scheduled service appointment to make the outside connection operational was completed on December 26, Comcast has no records of any missed appointments
A credit was applied to the account on January 25, for the time without service between December 26, through January 6, As a goodwill gesture, another credit was applied to the account on January 29, to waive the installation feeThe credit will appear on the next billing statement that will be issued on February 22, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Veronica M
Executive Care Specialist

March 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: March 18,
Re: *** ** ***
**
*** **#***
Cambridge, MA ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office March 18, in regards to a change of responsibility request
I spoke with *** *** on March 18, and advised that we are now in receipt of all necessary documentation and that the change of responsibility request has been approved and processedEffective March 17, 2016, *** *** *** is listed as the current account holder and has agreed to accept legal and financial responsibility for any and all service charges and equipment for the accountI apologized for any inconvenience experienced while trying to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jodi G*** Executive Customer Relations

I would like to commend the manager at the *** *** store who expedited a technician and even tried a new box just in caseI apologize for not remembering his name, but he even emailed me to be sure things were taken care ofIt's pretty sad that one feels the need to give special thanks to someone for doing their job, but in this case, he and the technician, we're the ONLY ones who did what was needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

January 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: 01/04/
*** ***
** *** Street
Florence, MA
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On January 4, 2017, I spoke with Mr*** and explained that the contract terms agreed upon at the time of his subscription in July do not include the cost of the High Definition service, however, a month promotion for that service was applied to his account in November 2015, but has expired
As a good will gesture another month discount has been applied to Mr***’s account and backdated to the November 17, 2016, the date the previous High Definition promotion endedThis will end on November 16, 2018, when the standard rate will applyThis discount will be reflected on the on February 1, billing statement
The appropriate expectations have been set in regards to the contract terms, duration and overall estimated monthly costsI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Henry P
Executive Customer Relations

February 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 27,
Re: *** ***
*** *** *** ***
Miami, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 27, in regard to billing concerns
I spoke with *** *** ***, account holder, February 4, and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a month promotional rate, effective November 4, and will end November 4, Credit was applied February 4, for the reactivation fees, and the credit will be reflected in the statement dated February 14,
I apologized to *** *** for any inconvenience he may have experienced while addressing this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Delcarme J
Executive Customer Relations

April 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 15,
Re:
*** ***
*** *** *** ***
Colorado Springs, CO ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 15, 2016, regarding a billing related concern
Upon receipt of this complaint, I spoke with *** *** on April 19, 2016, and confirmed that the Comcast Digital Voice has been billed to the account since the original installation was completed on April 17, I advised *** *** that the taxes and fees associated with the Comcast Digital Voice service, including fees for the eservice, are valid and that I was unable to locate any dispute of these charges during the last monthsAt *** ***’s request, I disconnected the Comcast Digital Voice service, and downgraded the account to a Preferred and Performance Double Play bundle
*** *** is now subscribed to Preferred Cable TV and Performance Pro (with Blast! upgrade) Internet service, on a month transitional, non-contractual, promotional rateThe first year rate is billed from April 19, 2016, through April 18, The second year is billed from April 19, 2017, through April 18, 2018, after which time standard retail rates will applyI apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext
***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

January 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 3,
*** ***
*** *** Avenue SE
Naples, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by Mr*** *** regarding a billing concern
Effective January 1, 2017, Comcast implemented a rate change in Mr***’s area in which some charges and fees, including the Digital Adapter Additional Outlet service Fee, increasedAffected customers received at least thirty (30) days prior notice of the rate change and Mr*** was notified in his November 21, billing statement
On January 5, 2017, I spoke with Mrs*** to discuss her concerns and apologize for any inconvenience and frustration she and Mr*** may have experienced while attempting to resolve this matterI advised her of the above informationAs a courtesy, I applied a monthly discount to her bill for six (6) months effective January 5, through July 5,
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Nick G
Executive Customer Relations

August 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 4,
Re: *** ** ***
*** *** *** *** Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office August 4, 2015, regarding a service disconnection request
I attempted to reach *** *** using all methods provided, to discuss the concernsUnfortunately, my attempts were unsuccessfulA review of the account on August 13, shows that the former account is scheduled for disconnect on August 18, with a stop bill date of June 01, as requested by *** ***Any credits on the account will be transferred to the new address on *** *** *** *** Knoxville, TN ***I will have to speak with *** *** to schedule a technician to resolve any service issues
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
LionelM
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 12, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: April 2, 2018 *** *** *** *** ***
*** San Diego, CA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a credit report dispute. On April 11, 2018, I communicated with *** *** via e-mail, to advise our research determined the information listed on *** ***’ credit report is accurate*** *** has been provided with the outstanding balance.On April 28, 2014, *** *** started an account at *** *** ***, Arlington, TNThe account was hard disconnected for nonpayment on September 28, with an effective date of August 11, The final balance was listed on the billing statement issued on September 28, The account was charged off October 12, and sent a collections agency on October 13, 2014. In March 2016, the area underwent a billing system conversion and the account number was changed to the account number listed by *** ***The collections groups are now referencing the new account numberThe debt is currently with *** ###-###-####In order to clear the balance, proof of payment is neededI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Laura H. Executive Customer Relations

April 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 18,
Re: *** ** ***
*** *** ***
Noblesville, IN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 18, in regard to a billing explanation request
A Comcast representative spoke with *** *** on April 18, and provided a detailed explanation of the previous billing statement
On April 12, 2016, a credit was applied to *** ***’s Comcast account for the installation fee and the service related appointment concernOn April 13, 2016, *** ***’s Comcast account was repackaged and placed into a new promotional offer Performance Double PlayThe promotional offer is effective April 13, and will expire on April 20, Also, on April 13, 2016, a credit was applied to *** ***’s Comcast account for the difference in package pricing
In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to *** ***’s Comcast accountThe discount is effective April 18, and will expire on April 20, The change of service and credits will reflect on the next billing statement dated May 7, An apology was provided for any inconvenience and frustration in attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Toni at ###-###-####
Regards,
Brad L*** Executive Customer Relations Specialist

April 17, 2017 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 31, 2017*** ** *** *** *** Hudsonville, MI ***Dear Sir/Madam:This
letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request On April 7, 2017, I spoke with *** *** and confirmed he is using a customer owned modemEffective March 31, 2017, a change of service was processed and the modem rental fee was removed from *** ***’s accountAs a courtesy, a Starz promotional discount was to the account effective April 7, through July 7, On July 8, 2017, retail rates will applyI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension *** Regards,Avery H.Executive Customer Care Specialist

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to our firm Comcast has provided us with contact information to allow our firm to follwith them directly to secure support if we experience any additional service issues Please accept our gratitude for assisting us to secure the support we needed from Comcast to resolve the service issues we were experiencing
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Chris at Comcast was very helpful and extremely quick in resolving this matter I still stand by the reasoning for filing the complaint but I appreciate the quick manner in which it was taken care of
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I am not looking for an adjustment, I would like the cancellation fee that I was informed of by a representative from Comcast, had I known the cancellation fee or if I had a copy of my agreement I would not have contacted you allBut, since I did not I went to your company seeking information that your employees should have the correct answer to, whether they do or not is not my concern
Regards,
*** ***