Law Offices of Anton, Gordon & Monje

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 17,
Re: *** ***
*** ** *** *** ***
Stuart, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 19, regarding a billing concern
I spoke with *** ***, authorized user, on April 20, and provided a detailed explanation regarding the Xupgrade feeIn assistance to lower *** ***’s monthly charges, a monthly discount was applied for months, effective April 20, and will end October 20, Also, as a one-time courtesy, a credit was applied on April 27, 2016, and the credit will be reflected in the statement dated May 14,
I apologized for any inconvenience that may have been experienced while attempting to have this matter addressed
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Joy R
Executive Customer Relations

May 23,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: May 19,
Re: *** ** ***
*** *** *** ***
Chicago, IL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** *** ***, received in our office May 19, 2016, in regard to a promotional offer concern
A Comcast representative spoke with *** *** on May 23, to discuss the concern regarding the accuracy of the information provided in our initial response letterA copy of the mailer referenced in the complaint was requested to verify the offer detailsHowever, *** *** was unable to provide the documentation need to further investigate
Without a copy of the mailer received, we are unable to verify if the offer details provided by our marketing team is the same promotional offerHowever, a (12) twelve month promotional rate for the XFINITY HD Preferred Video service was applied to the account on April 28, At the conclusion of the promotion, standard retail rates will applyWe apologize for any inconvenience experienced while attempting to resolve the matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Jeremy C*** Regulatory Compliance Specialist

I would like to commend the manager at the *** *** store who expedited a technician and even tried a new box just in caseI apologize for not remembering his name, but he even emailed me to be sure things were taken care ofIt's pretty sad that one feels the need to give special thanks to someone for doing their job, but in this case, he and the technician, we're the ONLY ones who did what was needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 30,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: September 18,
*** ** *** *** ** *** *** *** * Richmond, VA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding service issues
I made several attempts to contact *** *** using all available contact methods after her response on September 20, via email reiterating her complaintUnfortunately, my attempts were unsuccessfulHowever, company records confirm that *** ***’s account was downgraded from an XFINITY Cable and Internet Double Play to Blast! Internet service only on September 21, with an effective billing date of September 10,
The promotion for the Blast! internet service is effective from September 10, through September 10, An email indicating the promotional offered placed on her account on September 21, was sent to *** *** on September 30, Although the cable service was removed, *** *** will continue to be charged for the cable box until it is returned to the local service centerI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Chip S*** Executive Customer Relations

11th September 2017Dear ** ***I write to 1) affect changes to my Xfinity account that I do not seem to be able to achieve by the means 2) describe problems that I have had trying to make these happenBefore continuing, I would like to emphasize that staff members with whom I have
interacted have been professional and courteous.My account number is *** *** *** ***1) I would like to discontinue all TV services including ***2) I would like to continue with the Blast level of internet service 3) I would like to continue using my own modem that I have had always had4) I would like to be compensated for all charges for a comcast modem that have been erroneously made on my account.On Wednesday August 30th I visited the Xfinity store in Aspen Hill, Maryland, returned my remote controls and DVR, and requested the above changes be made to my accountIt took probably about one hour of my timeOn this occasion the customer service representatives indicated that there would be no problem with discontinuing the TV service, they verified that I had purchased a modem of my own - this was in - and initially told me that they were not able to discontinue billing for the Xfinity modemHowever they spent a long period of time working on this problem and in the end told me that I was no longer being billed for thisIt turns out this is the only change that was made at the timeI am still being billed for all TV services.On discovery of this I called Comcast customer service on either September 4th or 5th, the following Monday or TuesdayOn this occasion it took probably about minutes to connect through the telephone tree with a long wait on holdEventually I spoke with a very helpful representative in the Customer Solutions departmentWe probably spent about another minutes on the phone together and seemed to be getting close to apparent resolution when the conversation suddenly became disconnectedI waited about minutes for a call backThen I went back to calling XfinityOn this occasion it took about minutes to get through the telephone treeThe connections were pretty quick but I had to try a couple of timesOn the first call I was connected to the wrong branch of the tree and did not seem to be able to navigate back to the main menuEventually I reached a second representative in Customer SolutionsOne of the two representatives that I spoke to was called Sharian, I can’t tell you which oneBoth representatives confirmed that my TV services had not been discontinuedI spent another minutes with second representativeShe told me that she would make the changes, that she was having “problems with the system” and that I would not be able to see any changes on my account until September 8thI would like to add that the original representative, whose conversation was disconnected, called back some time after I had finished speaking with the second representative.On September 8th, I saw that I had been billed for the TV services that I am physically unable to receive, and that my online account showed that video services were operating, as it does todayI could not deal with this until today because I work hour night shifts Thursday, Friday and SaturdayI tried an e-mail message and an online chat session but did not have the time it takes to persistAll in all this probably took another minutesSo today, September 11, I called Xfinity customer service, or rather I put in a request for a call back on the websiteOnce an automated service called me back, it took about minutes to be connected to the Customer Solutions departmentThen I talked to Nicole and she told me that the system was “down” and to call back tomorrowI have not included in my time estimates how long it has taken me to write and send this letter.I understand that technology doesn't always work, and that systems go downIt affects me in my job tooHowever, I don’t wait for someone to call me back and say “Hey, the thing you said you were going to do didn't happen”I follow up to see that things get done and, if they don’t, then I work at it until they doComcast needs to institute a system that empowers and encourages associates to do this.With the exception of *** Blast internet, please discontinue all other servicesPlease credit my account with the money that I have been erroneously charged for the modem previous to August (I believe this dates from when I changed from basic Comcast with basic cable box to Comcast Infinity with DVR)Please do NOT offer me alternate services or any dealsI would like only the BLAST internet service.Sincerely,

January 11,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 3,
*** ***
*** *** Avenue SE
Naples, FL
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed with your organization by Mr*** *** regarding a billing concern
Effective January 1, 2017, Comcast implemented a rate change in Mr***’s area in which some charges and fees, including the Digital Adapter Additional Outlet service Fee, increasedAffected customers received at least thirty (30) days prior notice of the rate change and Mr*** was notified in his November 21, billing statement
On January 5, 2017, I spoke with Mrs*** to discuss her concerns and apologize for any inconvenience and frustration she and Mr*** may have experienced while attempting to resolve this matterI advised her of the above informationAs a courtesy, I applied a monthly discount to her bill for six (6) months effective January 5, through July 5,
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Nick G
Executive Customer Relations

February 2,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January
25,
*** ** *** *** *** *** Joliet, IL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a billing issue
On January 29, 2017, I communicated with *** *** via e-mail and confirmed services were installed on January 7, 2017, following an unsuccessful self-installation on December 26, I explained any time a technician is needed, a charge may apply and she confirmed that she was properly informed of the potential installation feeOur records show that a scheduled service appointment to make the outside connection operational was completed on December 26, Comcast has no records of any missed appointments
A credit was applied to the account on January 25, for the time without service between December 26, through January 6, As a goodwill gesture, another credit was applied to the account on January 29, to waive the installation feeThe credit will appear on the next billing statement that will be issued on February 22, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Veronica M
Executive Care Specialist

From: Revdex.com of Metro Washington DCDate: Mon, Oct 23, at 12:PMSubject: Fwd: Fraud Packet/ ***To: *** *** ***Sincerely,Revdex.com Customer Service Team---------- Forwarded message ----------From: ***
*** Date: Fri, Oct 20, at 10:PMSubject: Fwd: Fraud Packet/ ***To: [email protected] Forwarded message ----------From: *** *** Date: Fri, Oct 20, at 10:PMSubject: Re: Fraud Packet/ ***To: "*** ***" Hi ***.I contacted the number you gave me and for the record, they gave me another number, stating that this was not the number for fraudI contacted this phone number - ###-###-#### and spoke with TyroneHe was very helpfulI was given this number as the "Ticket Number" to use to follow up with this complaintAfter being gone over night, I got home and called this numberThey did give me the fax number, so I did fax many copies to them with, what I thought was the information that was neededThey wanted me to get a Notary to sign this paper, which I did today and faxed it right over with the other information as wellThey still stated they could not move forward until I have a police reportI went to the town police and the Sheriff's Dept for the CountyI was not able to get a reportAt the moment I feel as though I am at a dead end with no way outI am running out of options on this, but I really want to clear my SS# and my namePlease adviseI am at a loss and have done everything I canI am stuckI will forward this email to the Revdex.com so they are advised of the progression of this complaintThank you for your assistance!On Thu, Oct 19, at 8:AM, *** *** wrote:I had to come to Hamptonhours from home for a funeralI will be back today and will send you the info when I get backThank you for checking. :)On Thu, Oct 19, at 8:AM, ***, *** wrote:Hello, I will find out if they will even speak with me they are sometimes hesitant about thatDo you have a contact name and number? *** From: *** *** [mailto:***@***.com] Sent: Thursday, October 19, 8:AMTo: ***, *** Subject: Re: Fraud Packet/ ***Me tooWould you mind just checkingKind of keep a fire burning so they will stay on it??? Please??? Thank you so much!!! On Thu, Oct 19, at 8:AM, ***, *** wrote:Hello, Great sounds good hope everything is cleared soon! *** From: *** *** [mailto:***@***.com] Sent: Thursday, October 19, 1:AMTo: ***, *** Subject: Re: Fraud Packet/ *** Hi ***...I think I have finally been able to get in touch with the right officeThey did verify that the social security number *** *** had used was in fact mineNow it is waiting to see if this will clear my name and SS# for goodThank you for your assistance! I really do appreciate everything you have doneIf this does not get resolved, I will let you knowI am really hoping there will be no more issues.*** On Tue, Oct 17, at 10:AM, *** *** wrote:Hi ***,I have received the information and have printed it offI will start filling it out now and will get back to you when I am ready to send itThank you!*** *** On Tue, Oct 17, at 10:AM, ***, *** wrote:Hello ***, Per our conversation please complete the Fraud packet and fax/mail back to the Manchester, NH address for further investigation and resolution. Sincerely, *** ***Executive Customer RelationsComcast | Northeast DivisionOffice: ###-###-####Office Hours: M-F 8:00am-4:30pm

August 31,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 4,
Re: *** ** *** *** *** *** ***
Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office August 4, 2015, regarding a disconnection request
I attempted to reach *** *** several times, using all methods provided, to discuss the above referenced concernsUnfortunately, my attempts were unsuccessfulHowever, a review of the account shows that on August 13, account at *** *** *** Knoxville, TN *** was disconnectedThe disconnection was backdated to reflect a stop bill date of June 1, 2015, which resulted in the removal all charges billed after June 1, I have provided my direct contact information, via voicemail, email, as well as listing it belowI apologize for any inconvenience experiencedShould *** *** require additional assistance, direct contact is necessary
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Laura H
Executive Customer Relations

February 5,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: January 27,
Re: *** ***
*** *** *** ***
Miami, FL ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office January 27, in regard to billing concerns
I spoke with *** *** ***, account holder, February 4, and confirmed that he is currently enrolled to the promised promotion; of the Starter Triple Play package at a month promotional rate, effective November 4, and will end November 4, Credit was applied February 4, for the reactivation fees, and the credit will be reflected in the statement dated February 14,
I apologized to *** *** for any inconvenience he may have experienced while addressing this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Delcarme J
Executive Customer Relations

August 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: August 4,
Re: *** ** ***
*** *** *** *** Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office August 4, 2015, regarding a service disconnection request
I attempted to reach *** *** using all methods provided, to discuss the concernsUnfortunately, my attempts were unsuccessfulA review of the account on August 13, shows that the former account is scheduled for disconnect on August 18, with a stop bill date of June 01, as requested by *** ***Any credits on the account will be transferred to the new address on *** *** *** *** Knoxville, TN ***I will have to speak with *** *** to schedule a technician to resolve any service issues
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
LionelM
Executive Customer Relations

April 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 15,
Re:
*** ***
*** *** *** ***
Colorado Springs, CO ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 15, 2016, regarding a billing related concern
Upon receipt of this complaint, I spoke with *** *** on April 19, 2016, and confirmed that the Comcast Digital Voice has been billed to the account since the original installation was completed on April 17, I advised *** *** that the taxes and fees associated with the Comcast Digital Voice service, including fees for the eservice, are valid and that I was unable to locate any dispute of these charges during the last monthsAt *** ***’s request, I disconnected the Comcast Digital Voice service, and downgraded the account to a Preferred and Performance Double Play bundle
*** *** is now subscribed to Preferred Cable TV and Performance Pro (with Blast! upgrade) Internet service, on a month transitional, non-contractual, promotional rateThe first year rate is billed from April 19, 2016, through April 18, The second year is billed from April 19, 2017, through April 18, 2018, after which time standard retail rates will applyI apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Ext
***
Regards,
Nicholas B
Executive Customer Relations
Comcast | West Division

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Chris at Comcast was very helpful and extremely quick in resolving this matter I still stand by the reasoning for filing the complaint but I appreciate the quick manner in which it was taken care of
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to our firm Comcast has provided us with contact information to allow our firm to follwith them directly to secure support if we experience any additional service issues Please accept our gratitude for assisting us to secure the support we needed from Comcast to resolve the service issues we were experiencing
Regards,
*** ***

April 12, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: April 2, 2018 *** *** *** *** ***
*** San Diego, CA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** *** regarding a credit report dispute. On April 11, 2018, I communicated with *** *** via e-mail, to advise our research determined the information listed on *** ***’ credit report is accurate*** *** has been provided with the outstanding balance.On April 28, 2014, *** *** started an account at *** *** ***, Arlington, TNThe account was hard disconnected for nonpayment on September 28, with an effective date of August 11, The final balance was listed on the billing statement issued on September 28, The account was charged off October 12, and sent a collections agency on October 13, 2014. In March 2016, the area underwent a billing system conversion and the account number was changed to the account number listed by *** ***The collections groups are now referencing the new account numberThe debt is currently with *** ###-###-####In order to clear the balance, proof of payment is neededI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Laura H. Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 25,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 18,
Re: *** ** ***
*** *** ***
Noblesville, IN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 18, in regard to a billing explanation request
A Comcast representative spoke with *** *** on April 18, and provided a detailed explanation of the previous billing statement
On April 12, 2016, a credit was applied to *** ***’s Comcast account for the installation fee and the service related appointment concernOn April 13, 2016, *** ***’s Comcast account was repackaged and placed into a new promotional offer Performance Double PlayThe promotional offer is effective April 13, and will expire on April 20, Also, on April 13, 2016, a credit was applied to *** ***’s Comcast account for the difference in package pricing
In an effort to reach a satisfactory resolution, on April 18, 2016, a monthly discount was applied to *** ***’s Comcast accountThe discount is effective April 18, and will expire on April 20, The change of service and credits will reflect on the next billing statement dated May 7, An apology was provided for any inconvenience and frustration in attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact my associate Toni at ###-###-####
Regards,
Brad L*** Executive Customer Relations Specialist

To Revdex.com :I would like to forward correspondence with Comcast , to make sure that we are on the same page now and for future issues that may come up ( for your records) :( Thank you so much for all your help and God bless your office!!!!)Mr Corey I***,Thank you for contacting me regarding my billing issues.I will be waiting for your written clarification as per our telephone conversation.If I understood it right, this is the recap of what my bill is all about.I am paid from :October 22- November 22November 22, 2015- December 22The bill that I received via online that has a due date of Jan 6th is the payment for December 22-January 22and I will not be charge for late fees if I do not pay it by Jan 6thYou also have verbalized that I have days to pay the bill and not be charged late.Thanks and please reply back.*** * ***Mon 12/28/10:PM*** ***,Yes this is correct regarding your billing