Law Offices of Anton, Gordon & Monje

From: Revdex.com of Metro Washington DCDate: Fri, Jun 3, at 8:AMSubject: Fwd: Complaint Resolved - ***To: *** *** ---------- Forwarded message ----------From: *** ** *** Date: Fri, Jun 3, at
7:AMSubject: Complaint Resolved - ***To: "[email protected]" Revdex.com,After filing this complaint (#***), I emailed Comcast and included my Revdex.com complaint numberThey responded almost immediately and have already adjusted my bill to my satisfaction.I consider my issue to now be resolvedI feel that filing this complaint was necessary in getting them to act.Thank you for your service,*** ***###-###-####

From: Revdex.com of Metro Washington DCDate: Mon, Oct 31, at 9:AMSubject: Fwd: Compalint # *** Fw: Your service changes are confirmedTo: *** *** ---------- Forwarded message ----------From: *** * Date:
Sat, Oct 29, at 10:AMSubject: Compalint # *** Fw: Your service changes are confirmedTo: "[email protected]" Cc: *** *** Thank you so much for your assistance in this matterXfinity COMCAST has resolved the issue in a satisfactory mannerIf there is anything further required please let me know as I would be happy to complete any survey or document that can support the Revdex.comI was truly impressed with the Revdex.com's ability to ensure my complaint was resolved in a timely manner.Thank you for your time,Robert G***On Friday, October 28, 3:PM, Xfinity My Account wrote:To view this email as a web page, go***See your updated service details.Log in nowMy AccountYou're all set!Robert, we took care of the changes you requested to your XFINITY serviceYou can take a look at your updated service details below.Your informationAccount Number:Ending in ***Address:*** *** *** ***Gallatin,TN*** Questions?How to prepare for install|Reschedule your installationHere's a summary of your updated servicesName:*** ***Email:***@***.comPhone:###-###-#### Xfinity TVTerm Agreement APPLIES$Xfinity InternetExtreme Internet$99.95Unlimited Data OPTION$0.00INTERNET/VOICE Equipment$10.00Customer Discount$-Partial Monthly Charges and Credits10/28-12/04Term Agreement APPLIES$0.0007/27-12/04Performance Internet$-285.6410/28-12/04Extreme Internet$123.2607/27-12/04Speed INCREASE$-204.7910/28-12/04INTERNET/VOICE Equipment$12.3307/27-12/04Modem Rental$-42.6610/28-12/04Customer Discount$-Other Charges & CreditsMonthly Package, Service and Equipment Fees$-376.77Taxes, Surcharges and Fees$-Estimated Total$-Your next bill may vary a bit from the estimate above due to one-time fees and pro-rated charges

February 15,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: ***
Date of Notice: January 28,
*** **
*** *** *** ***, Apartment ***
Seattle, WA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** regarding a refund
On January 12, 2018, I corresponded with *** ** via E-Mail and advised that our research has determined this is not a Comcast related issueThe issue referenced by *** ** would need to be disputed through *** *** bankPlease refer this matter to the Bank InstitutionI apologize for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Sincerely,
Tina R
Executive Customer Relations

June 10, 2016Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn F Kennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: May 11, *** ** *** *** *** *** *** Roland, AR *** Dear Sir or Madam:This letter is in response to the complaint filed by *** ***, which was received by our office May 11, regarding a billing I spoke with *** *** on June 8, to discuss his concernsThe account was disconnected for non-payment on May 25, 2016, generating a credit prorate that appeared on the June 1, billing statementOur records indicate all payments received by Comcast have been posted to the account and the last payment received was made on March 6, The full balance due each month has not been received causing a carryover balance to appear on each statementThe billing is correctAs a courtesy, a credit was applied to *** ***’s account May 31, and appeared on the June 1, billing statementAn additional courtesy credit was applied to *** ***’s account on June 8, 2016, as the account is disconnected it will not appear on a billing statementIf *** *** elects to restart his Comcast service the remaining past due balance is requiredAdditionally, *** *** would not be eligible for any promotional rate or discount. I apologize for any inconvenience and frustrations *** *** may have experienced while addressing this issue.I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ***.Regards,Miguel CExecutive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

February 14, 2018 Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: February 5, 2018 ***
*** *** *** *** ***, #*** Ypsilanti, MI ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern.Our records reflect that *** *** is not an authorized user on the account in question*** *** would need to be added to the account as an authorized user by the account holder before any account information can be discussed and/or releasedI apologize for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Heather M. Executive Customer Relations

September 13,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: August 27,
*** ***
*** *** *** *** Woodbury, MN ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request
On August 28, 2017, I spoke with *** *** and provided a detailed explanation of the overall bill which included the monthly charges, promotional timelines, balance and creditsPer our records, *** *** called into Comcast and spoke with a representative on July 22, and at which time he was given the current balance due on the accountOn August 9, 2017, a payment was made to the account for the amount *** *** was quoted
*** *** noticed that the August 16, billing statement, showed a balance that was forwarded from the previous statementI explained that when a credit is applied to an account the credit is applied to the upcoming billing statement as the previous billing statements have already been generated and are not reprinted or updatedThe causes the amount credited to the account to be taken off the future statement which washes out the previous balance forwardedThe amount that was quoted to *** *** on July 22, was correctPlease be advised the billing on the account is accurate
As a courtesy, a credit was applied to the account on August 28, and the credit will be reflected on the billing statement dated September 16, I apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-#### Extension ***
Regards,
Fabian R
Executive Customer Relations

March 3,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 18,
*** ** ***
*** *** *** Augusta, GA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** ** *** regarding a low hanging outside wire
On March 1, 2017, I spoke to *** *** and discussed all concernsOur research has determined that the low hanging wire was associated with Cobb County UtilitiesOn February 23, 2017, a Comcast technician was able to confirm that the line was already repaired by Cobb County UtilitiesI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Rodney G
Executive Customer Relations

April 12, 2018Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103 Re: Case Number: *** Date of Notice: March 31, 2018 *** *** *** ***
*** Bealeton, VA ***Dear Sir/Madam:This letter is in response to the above-referenced complaint filed by *** *** regarding a billing explanation request. On April 10, 2018, I spoke with MrMiller and provided a detailed explanation of the advance billing process and due dateA customer’s cycle date is based on the installation dateThe customer is billed from the day of the installation through the following monthThere are billing cycle dates excluding the 29th 30th and 31st of the month. Further review indicates MrMiller subscribed to a month promotion for Preferred Double play offer effective September 20, through September 20, Due to advance billing MrMiller’s due date for these services are due on the 7th of each month based on the number of days in the monthMrMiller was advised that due to the current processes there is no option to change the due date for the servicesI apologized for any inconvenience and overall experience while attempting to resolve this matter.I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at (410) 931-5225. Regards,Sherry T. Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that while this resolution is not satisfactory to me, I accept the response with expectation that the service will work continuously moving forward. Additionally, I was informed about the credits but am unsure if they amount to what I requested, considering that the service had not properly worked for any previous month
Regards,
*** ***

February 10,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: February 01,
*** *** *** *** ***
Boca Raton, FL ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding property damage
On February 3, 2017, I spoke with *** *** and confirmed that the damage claim has been referred to Liberty Mutual Insurance CompanyI provided *** *** with his claim number and contact number for the agent handling the claim
On February 3, I applied *** at no charge effective January 17, through January 17, I also applied a promotional discount for months effective January 26, through February 17, The discount and the *** will reflect on the February 14, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Norma R
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

November 17,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John FKennedy Blvd., Suite
Philadelphia, PA
Re: Case Number: *** Date of Notice: November 7,
*** ***
*** *** *** ***
Lancaster, PA ***
Dear Sir/Madam:
This letter is in response to the above-referenced complaint filed by *** *** regarding a billing concern
On November 7, 2017, I spoke with *** *** to discuss the concern*** *** was unable to authenticate the account with the information saved on fileI advised *** *** that in order to update or remove the social security number on the account he would need to visit a local XFINITY store with photo IDI apologized for any inconvenience and overall experience while attempting to resolve this matter
I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Matthew F
Executive Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 12,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: *** Date of Notice: November 9,
Re: *** ***
*** *** *** Ramey, PA ***
Dear Sir or Madam,
This letter is in
response to the complaint by *** ***, received in our office on November 9, in regard to a billing concern
I spoke with *** *** on November 10, 2015, and confirmed *** *** is currently on a promotional rate for internet service until November 28, I did review several pricing options for downgrading and upgrading service with *** ***, which she declined
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Brandon M*** Executive Customer Relations

January 22,
Revdex.com
John FKennedy Blvd., Suite
Philadelphia, PA
Re: *** *** *** *** *** *** Flint, MI *** Revdex.com File
Number: *** Date of Notice: January 6,
Dear Sir or Madam:
This letter is in response to the above-referenced complaint submitted to the Revdex.com by *** *** *** ***
On January 8, 2018, a service call was completed at *** ***’s residenceThe Comcast technician who was dispatched to *** ***’s residence corrected her service issue by replacing the ground block.On January 9, 2018, a Comcast Executive Customer Relations representative contacted *** *** to discuss her concerns and apologize for any inconvenience and frustration she may have experienced while attempting to resolve this issue*** *** confirmed that her services are working satisfactorilyA credit was applied to *** ***’s account for the service issues she experienced from January 6, through January 8, The credit was reflected on her January 16, billing statement
Comcast does not “throttle” or otherwise interfere with traffic delivered over its XFINITY Internet service; all data transmitted over XFINITY Internet service is delivered on a “best efforts” basis, regardless of the source or destination of the trafficThere are a number of factors that could be affecting *** ***’s Internet download speeds, including the speed at which the edge provider sending the content transmits, the use of simultaneous download streams in the household, degraded signal quality due to the physical position and range of *** ***’s wireless router, and congestion on Comcast’s or other networks
On January 18, 2018, a Comcast Customer Security Assurance technician contacted *** *** to advise her of the aforementioned information and address any other concernsThe technician provided his direct contact information so that *** *** can contact him with any additional questions or concerns
I trust this letter provides your office with the information required in this matter
Sincerely,
Customer Security Assurance
###-###-####

January 12, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103Re: Case Number: *** Date of Notice: December 29, *** *** *** *** *** Lane Franklin, TN 37067Dear Sir/Madam:This letter is in response to the
above-referenced complaint filed by *** *** regarding a billing issue. On December 29, 2016, I spoke with Mr*** and applied a credit as a goodwill gestureThe credit will appear on his January 17, billing statementI apologized for any inconvenience and overall experience while attempting to resolve this matter. I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Tashona B.Executive Customer Relations

April 27,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: April 13,
Re:
*** ***
*** *** *** **
Dundalk, MD ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office April 13, 2016, regarding a billing concern
Upon receipt of this complaint, I spoke with *** *** on April 14, 2016, and confirmed that a credit was applied to the account on April 14, 2016, for equipment related concernsThe credit will appear on the next billing statement, which will be issued on May 14,
I apologized for any inconvenience experienced while attempting to resolve this matter
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Michael P*** Executive Customer Relations
Comcast

December 1,
Revdex.com of Metro Washington DC & Eastern Pennsylvania
John F Kennedy Blvd., Suite
Philadelphia, PA
Case Number: ***
Date of Notice: November 12,
Re: *** *** ***
*** *** ***
Knoxville, TN ***
Dear Sir or Madam,
This letter is in response to the complaint filed by *** ***, received in our office November 12, regarding a billing issue
On November 13, 2015, we spoke with *** *** and a credit was applied to the account on November 12, for a service call charge and late feeIn addition, on November 13, we issued an additional courtesy creditThe credits will appear on the next billing statement, which will be issued on December 9,
I trust that this letter provides your office with the information required in this matterShould you have any questions or need additional information, please contact me at ###-###-####
Regards,
Benjamin S
Executive Customer Relations

August 25, 2017Revdex.com of Metro Washington DC & Eastern PennsylvaniaJohn FKennedy Blvd., Suite 1330Philadelphia, PA Re: Case Number: *** Date of Notice: August 7, *** *** *** *** *** ** Atlanta, GA *** Dear Sir/Madam:This letter is in response to
the above-referenced complaint submitted by *** *** regarding his claim of unauthorized charges on his *** account.We initiated an investigation into his claimOn August 9, 2017, I spoke with *** *** to discuss his concerns and review his account with himOur records indicate that on July 18, 2017, *** *** accepted a month transitional promotion for the Blast Pro Plus Double Play with Limited Basic Video service, ***, and *** Internet service. When *** *** picked up the equipment at the local office on June 28, 2017, the account was changed to a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, However, the order was cancelled on June 28, That same day, he enrolled in a 12-month contractual agreement for the Internet Plus Double Play, which included Limited Basic Video service, ***, and Performance Internet service, effective from June 28, to June 28, The promotional rate does not include additional equipment or service charges or applicable taxes and fees, and standard retail rates will apply at the conclusion of the promotional period.On August 7, 2017, *** *** accepted a 24-month contractual agreement for the Internet Plus Double Play and a month promotion for the *** Internet upgrade, *** and Showtime at no costThe promotions are effective from August 7, through August 7, On August 6, and August 7, 2017, credits were applied to his account to compensate for the price being different than expectedThe credit will be reflected on his billing statement dated August 24, A recurring credit was also provided on August 7, as a courtesy to be effective August 7, through June 22, to lower the monthly rate I trust that this letter provides your office with the information required for resolution in this matterShould you have any questions or need additional information, please contact me at ###-###-####.Regards,Benjamin S. Executive Customer Relations