Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***, Thank you for contacting us regarding your issue with your Website charges.We apologize for the fact that you are not happy with your overall experienceIn regards to the charges, once a Website is ordered, it states in the order that you will receive 1-Month FREE and then you will be
charged for the other monthsThis information is available in the shopping cart once the order is being placed and then on the order history page thereafterWe apologize if this was not clearWe will proceed to cancel the Website and provide you with a full refund for the charges for the WebsiteThe total refund amount is $If you have any questions or concerns please feel free to contact usKind Regards,*** *** Coordinator ###-###-####

Dear ***, Thank you for contacting Vistaprint regarding the issue with your order and payment I reviewed your complaint and have decided that we will take full responsible for the issue and poor customer service you receivedWe are in the process of making improvements with our
payment procedures in terms of automatic communications when an order is not processed due to payment issuesBased on that and also because you did not receive the level of customer service Vistaprint strives for, I have decided to provide you with a Vista Credit of $Please provide me with the account information i.ethe account number or the order number. As soon as you reply I will follow through with your requestWe sincerely apologize for the inconveniences caused. Sincerely,Intraday,Intraday CoordinatorVistaprint###-###-####

I contacted the customer apologizing for the bad customer service he received from one of our supervisors. I empathize with the customer, reiterating that the experience he had was not what is expected of any of our agents or supervisors.I educated the customer of the $charge to his credit
card (Customers who purchased a Website subscription are given a day trial period after which they receive a recurring monthly charge To ensure that the credit or debit card can facilitate a recurring bill, we charge $ Once the amount is successfully obtained, it is refunded) The customer was thankful for the information about the charge I advised that while an attempt was made to charge his *** card, the amount was not received from the credit card company This is evident on his account under the Financial History that the charge was declined The customer now has a full understanding of the process of ordering a Website Subscription and what would entail should he decide to place another order with us for this product.The customer wanted a satisfactory refund from us for the inconvenienceI advised that, while we would be happy to provide a full refund for any amounts charge to the credit card, we did not receive an amount as this transaction was declined I however advised him that we would provide the best in-house promotion for his next order The customer was educated that our promotion changes weekly I therefore recommended that once he is ready to place an order with us, he creates the printed products then contact us at *** I recommended that he ask the agent to review the notation on the account for instruction on how to proceed The notation was left on the account to apply the best in-house promotion to the shopping cart to complete the order. Sincerely, IntradayIntraday Coordinator***

Dear ***,Thank you for contacting Vistaprint regarding your experience with customer service. We are sorry to hear that you were not too pleased with the interaction.As per our telephone conversation, a free order has been processed for the items that you were trying to order; this order
will arrive on Friday, November 20, 2015.Again, we sincerely apologize for any inconvenience caused.Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***, Thank you for contacting Vistaprint in regards to the issues that were encountered with your websiteI have tried contacting you by phone multiple times to resolve this issueEach time I was unable to reach you.A voice message was left asking for you to provide documentations for proof of loss so we can have your issue addressed and you properly compensated if necessary.Once we have received the appropriate documentations we will be better able to assist you.Please free to reach out if you have any additional questions. IntradayIntraday Coordinator***

I was not contacted today and my mailbox is not full You should be able to reach me at *** or *** Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Hello ***,We recently received your complaint regarding poor quality printing for your Postcard mailing order as well as the bad customer service received when called regarding the issueWe apologise for the inconvenience caused as this is not a typical Vistaprint experience, we will ensure
further actions is taken regarding your customer service experience.We have provided you with a full refund for the mailing order that had quality issues and would also like to offer you a free mailing order for the same order that was done or for any future mailing orderWe hope this resolution can aid the issue at hand.Feel free to contact our customer service department with any additional questions or concerns at ***
Sincerely,
IntradayIntraday Coordinator***
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Dear ***, I am sorry to hear that the items on order *** were not to your satisfactionI have tried to contact you regarding this issue however you could not be reached via phone.As per your request, a refund has been processed for the order of Stickers and Address Labels in the
amount of $77.82.In reviewing your order, it shows that the product ordered which did not meet your expectations were not Business Cards but actually Stickers. The Business Card design has therefore been saved to your Portfolio, should you be interested in ordering them.The email that you have been responding to, highlighting the concerns you had with your order is an unmonitored email addressThis is why you have not been able to receive a response to your emails. At the bottom of these auto generated emails, there is usually a note advising that the email address is unmonitored. Should you have any challenges in the future or a need to reach out to us, we kindly ask that you contact us via phone or visit the following link for additional customer service options: http://www.vistaprint.com/customer-care/contact-us.aspx.Thank you for your time and do have a great day.Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* * * *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear ***, I have received your complaint as it relates to your Invitations and I truly apologize for the experience. As per our conversation earlier, I have reached out to the plant to have the reorder inspected before being shipped Once I receive an update from the plant, I
will contact you via phone with the outcome of the order Due to the experience, I have issued a refund of $which is the remaining amount from the order total. You should see this refund on your online statement within 3-business days. Again, I sincerely apologize for the inconvenience you have experienced and look forward to working with you towards a resolution Sincerely, Intraday Intraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***,Thank you for reaching out to us at Vistaprint.Our team has confirmed once more that your check has been mailed out successfully.Your check should be delivered by next weekend the latest however most times based on the carrier and the location of the customer it is possible that it may be delivered earlier.I just want to assure you that you will be receiving your check as promised in our conversation.We appreciate your business and patience with us.Sincerely, IntradayIntraday Coordinator1-***

Dear ***,Thank you for contacting us in regards to your most recent interaction with our company.Please accept our sincerest apology for the problems you encountered doing business with us. We can certainly understand your frustration and disappointment with not receiving a notification
that your payment was unsuccessful.We certainly aim to achieve Customer satisfaction and we attempt at all times to provide an amicable solution.A free order for the business cards has been processed (order# ***) and is expected to arrive by 10/30/2015. We appreciate you taking the time to inform us of the issue and would like to assure you that this is not a typical Vistaprint experience.Do feel free to contact us at 1-800-961-2075, should you require further assistance. Again, we apologize for any problems encountered by this situation and look forward to assisting you in the future Kind Regards, IntradayIntraday Coordinator1-800-961-

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Hi ***,Thank You for sharing your feedback.Rest assured your request will be considered as we strive to improve functionality to the benefit of our Valued Customers.Kind Regards,*** ***Customer Service IntradayIntraday Coordinator###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The fact that we have successfully pointed the domain elsewhere does not suggest that vistaprint was helpful in making it soWe sought advice from outside of vistaprint in order to understand the root of the problem, which vistaprint could not clearly doWe thank you for your voicemail and apologies, but all of this was after the ordeal, and I had already removed my domain from vistaprint with the help of other sourcesWhat I recommend at this point is for vistaprint to train their staff to be more knowledgableGo through the phone records and emails and see what information I was given and why this became such a problem! What I found to be a very easy fix, vistaprint sent me in circles for months trying to do.]
Regards,
*** ***