Lawrence Wind & Solar

Hi ***, I apologize for any inconvenience that this has causedI have read your complaint and I can truly understand your frustration. I must also apologize for your order not being delivered on the promised delivery date that you were given in your order confirmation email
Unfortunately, we were unable to have the cards shipped overnight as we do not have overnight shipping options as a companyIf this was an offering by our company, we would have been too happy to honor your request Based on the tracking details on your order, the business cards are scheduled to be delivered by end of day today May 22, You may visit: *** *** *** *** for more details of your delivery Since we were unable to honor your promised delivery date, a full refund of $was issuedA refund request was submitted on the date you contacted us, Friday, May 18, 2018. It may take 3-business days to reflect on your accountPlease note that processing times for refunds are determined by your financial institution and will reflect on your statement within the next 1-billing cycles. We apologize once more for any inconvenience that you may have experienced and assure you that this is not a typical experience. Thank you for choosing Vistaprint Intraday Intraday Coordinator 1-***

Dear * ***Thank you for reaching out to us with the issues concerning our customer service and the activitiesthat took place on your Vistaprint AccountWe apologize for the issues and we understand that you were not pleased with the fact that a representative from
Vistaprint requested your permission to ask you questionsWe are sorry that you felt this was not necessary but was done in order for the representative to assist youI checked the reorders and it was observed that these reorders were placed after receiving complaints thatthe first order were not delivered and the second had a mistake on the shipping address that was submitted to usVistaprint does not place unauthorized orders on our customers’ accountsWe will proactively make corrections to an orders that are reported by our customers or observed by our review teamsOnce this is done we place a FREE Order for the corrected itemsIn regards to contacting us by phone, Vistaprint provides a Toll Free Number that is on our Website and is visible toall our customer. All Toll Free Numbers are free from regular phones but incur cellular airtime chargesfrom mobile telephones.We are happy for the feed-backs and recommendations you provided as we will investigate the issues so we can make the necessary improvements to our processesOnce again we apologize for the inconveniences.Kind Regards, IntradayIntraday Coordinator***

Dear Mr***,Thank you for contacting Vistaprint in regards to the issues that you encountered with your websiteI do apologize for the fact that we have not been able to give you ownership of the domain name immediately to your request.The domain registry requires that a domain name be
registered for at least days before it can be transferred to another registrarThis is an industry protocol and not a Vistaprint requirement. I have investigated the issue and see where the domain name has been successfully released to you on June 3rd It also reveals that you have started the process of transferring the domain name to *** Solutions LLC.As requested, we will be processing a refund for all your transactions with us since January 2017, this will equate to an amount of $That breakdown is as follows: Order Date Amount *** 3/25/ $ *** 4/25/ $ *** 5/25/ $ Once again we apologize for the inconveniences you have experienced As you were unable speak with me on either of the attempts that I have made to reach you, please contact us at *** at a time convenient to you, should you require further assistance.Kind RegardsIntradayIntraday Coordinator***

Dear *** ***,Thank you for your email regarding your order that was not delivered.We sincerely apologize for the fact that your order was not delivered and the less than satisfactory service that you received.We do understand that you may feel very frustrated with the latter part of your
interaction with our Customer Service Team.We have decided to refund the remaining amount of your order as you requested. An amount of $was issued to the credit card chargedMost of our customers are able to see this refund on their next billing cycle; however, depending on your banking institution, it can take as many as two cycles to be reflected on your credit card statement.Please note that this is not a experience as we aim to ensure that our customers are 100% satisfied.You are welcome to continue using our services and can contact us if you have any questions and/or concerns.Intraday CoordinatorVistaprint###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Although I have a fondness of your product, simply stating that data cannot be removed from your website is not acceptable or satisfactory, and will be taken under consideration for future purchases.
Regards,
*** ***

Hi ***,Thank you for bringing this matter to our attention.We apologize for the experience you had with our Website Services.We are seeing where your complaint was escalated to our Legal Team, you also mentioned speaking with themOur Legal team is currently working on the issue and will
contact you to provide feedback regarding the issue.Again, I apologize for the experience you had with our Services, our Legal team will provide an update as soon as possible.Sincerely, IntradayIntraday Coordinator1-***

Hi ***,Thank you for bringing this matter to our attentionWe apologize for the experience you had and any confusion that came up regarding this initiativeI have gathered your feedback and did raise your concerns with the team responsible for Vistaprint VoiceI work solely in our Customer
Care division and was asked to look into this matter so I could try to make things rightI would appreciate the opportunity to speak to you so I can answer any questions in real time and resolve any lingering concernsI understand you are busy with your business, but I am happy to work around your schedule to make myself available for a quick callI would like to place a $5,credit on your account that would be good for one year and could be used towards anything on the Vistaprint.com siteOur Legal team requires a release when I issue a credit of this size to a customer but when I receive the hard copy back from you then I can release the credit to your accountAgain, I apologize for the experience you had and hope I can address any remaining concerns Intraday Intraday Coordinator 1-***

Dear Mr***,Thank you for contacting Vistaprint in regards to the issues that you encountered with your websiteI do apologize for the fact that we have not been able to give you ownership of the domain name immediately to your request.The domain registry requires that a domain name be
registered for at least days before it can be transferred to another registrarThis is an industry protocol and not a Vistaprint requirement. I have investigated the issue and see where the domain name has been successfully released to you on June 3rd It also reveals that you have started the process of transferring the domain name to *** Solutions LLC.As requested, we will be processing a refund for all your transactions with us since January 2017, this will equate to an amount of $That breakdown is as follows: Order Date Amount *** 3/25/ $ *** 4/25/ $ *** 5/25/ $ Once again we apologize for the inconveniences you have experienced As you were unable speak with me on either of the attempts that I have made to reach you, please contact us at *** at a time convenient to you, should you require further assistance.Kind RegardsIntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I need to add to this complaint...The order was wrong and it wasn't FREE, they charged me for it.Please reopen complaint.Thank you,
Regards,
*** ***

Dear ***,We received your Revdex.com complaint regarding your web builder.We sincerely apologize for the problems you encountered while doing business with us and we certainly understand your frustration as you have vested your time to have this issue resolved.A review of your account
reveals that your website is still pointing to Wix.com Although the domain name has expired, we found that your website is still active and accessible at: *** We cannot determine how long your website will be active, as a result, we highly recommend that your register your domain name with Wix.com or any other registrar of your choice as soon as possible.To register your domain name, you are required to provide the Authorization code, also called an "Auth Code" or "EPP Key" to the desired registrar Vistaprint had sent this code to your inbox when you had purchased your domain name If you are unable to locate this code after checking your inbox, including your Junk or Spam folders, please contact us for further assistance.A voicemail was left providing the contact information for direct support.Again, we sincerely apologize for any inconvenience or disappointment that you have experienced. Sincerely,IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was advised by an agent from Vista Print to give more time until 15th of Julyhowever clearly states on website the my postcards would be delivered by 26th of June
Regards,
*** ***

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for less. As per our conversation, the time frame that it takes for the Postcard mailing service to be fulfilled is 6-business daysPlease accept our deepest apologies for the inconvenience
you have experiencedPlease rest assured that this occurrence is not typical of VistaprintWe understand your frustration and the importance of getting the Postcards to your potential customers as such if the business days has passed and the Postcards were not delivered please give us a call Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact usThank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi Mr***, I am truly sorry to hear about the challenges you have experienced with reactivating your websitesI’ve tried to contact you regarding this occurrence and I have found that you have been in constant dialog with our support team to have this issue resolvedIn the multiple documented
contacts on your Vistaprint account, it has been noted that you have called and a resolve for the issue has been presented and is currently in progressThank you for working with us in having the issue nullifiedI sincerely apologize for any inconvenienceThank you for your time, and do have a great dayIntraday Intraday Coordinator

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for less. We tried to make contact with you recently, however, we did not get throughPlease accept our deepest apologies for the inconvenience you have experienced with our customer
service department and the quality of the printing on your orderPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again. We understand your frustration and the importance of the BrochuresA refund was issued for the cost of the orderIs there anything else that we can do to make your experience a better one? Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us Thank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator ***

Dear ***,I want to sincerely apologize that for any inconvenience cause by this issue and for the fact that you have not yet receive the entire refund.The check for the additional amount ($24.00) was shipped via *** on March 24th and the tracking number is ***I do apologize that we are not able to overnight your check, you can however expect to receive it within to business days.Thank you for your time and I do hope you have a great day.Sincerely, IntradayIntraday Coordinator***

Dear ***, As per our conversation earlier today, I have applied a new coupon to replace the faulty coupon you received. Also, once you place your order we will issue a refund of $from your order total. Once the refund is processed, you will receive a confirmation email I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologies. Sincerely, *** *** Coordinator ***

I contacted the customer apologizing for the bad customer service he received from one of our supervisors. I empathize with the customer, reiterating that the experience he had was not what is expected of any of our agents or supervisors.I educated the customer of the $charge to his credit
card (Customers who purchased a Website subscription are given a day trial period after which they receive a recurring monthly charge To ensure that the credit or debit card can facilitate a recurring bill, we charge $ Once the amount is successfully obtained, it is refunded) The customer was thankful for the information about the charge I advised that while an attempt was made to charge his *** card, the amount was not received from the credit card company This is evident on his account under the Financial History that the charge was declined The customer now has a full understanding of the process of ordering a Website Subscription and what would entail should he decide to place another order with us for this product.The customer wanted a satisfactory refund from us for the inconvenienceI advised that, while we would be happy to provide a full refund for any amounts charge to the credit card, we did not receive an amount as this transaction was declined I however advised him that we would provide the best in-house promotion for his next order The customer was educated that our promotion changes weekly I therefore recommended that once he is ready to place an order with us, he creates the printed products then contact us at *** I recommended that he ask the agent to review the notation on the account for instruction on how to proceed The notation was left on the account to apply the best in-house promotion to the shopping cart to complete the order. Sincerely, IntradayIntraday Coordinator***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear***, Thank you for contacting us regarding emails/notifications you have receivedI am truly sorry to hear of your experience and have taken steps to check into this for youA review of your account shows that you have not not selected any offers from our promotional page
as such your information has not be provided to any of our sister companiesAs per our Privacy Policy, we do not share, rent or sell customer email address or contact information with external companies not affiliated with usIf you had selected the options to be sent promotional emails, this information would be related to your recent orderYou may find the details of our privacy policy here: *** I apologize for any problems you encountered and hope you find the information helpfulIf you are still in need of assistance, please feel free to visit our Contact Us page for additional customer service options: ***Signature: IntradayIntraday Coordinator1-***