Lawrence Wind & Solar

Dear ***, Thank you for contacting us with the issue regarding your Website SubscriptionBased on our conversation and my investigations the issue has been resolvedYour Website is on an annual subscription and will remain as suchAny charges that were taken was based on your previous request and these charges were refundedWe do apologies that you were not notified that your request was being fulfilledWe will take full responsibility for that actionAs of such we will provide you with a Vista Credit on your Vistaprint AccountOnce again we apologize for any inconveniencesIf you have any concerns please feel free to contact usIntraday Intraday Coordinator [redacted]

Dear [redacted] :As per our discussion over the phone earlier, I have escalated your issueto a specialized website engineer and will provide you with an update by end ofday today regarding the YouTube video issue.The refund for this month's charge should be deposited to your account soonif not already.There is also months free promotion on your website package.I have also sent you an email so that you can email directly with anyscreenshots of issues that you are havingAgain, we regret your less than satisfactory experience from using our websiteservices and will do everything in our power to resolve the issues.Please feel free to reach out to the email I sent or contact our websitedepartment at [redacted] .IntradayIntraday Coordinator [redacted]

Hi [redacted] ,Sorry that you weren’t satisfied with the response that was given to your complaintI noticed that you did have some specific questions in your rebuttalTo answer those: As was previously communicated, the entire amount of the refund wasn’t sent as there was an error in submitting thus, we are in the process of sending the remaining amount as communicated last weekIt is definitely not a case where we are withholding your money or isn’t willing to refund it.We did communicate that we are more than willing to provide a refund and is in the process of giving you back the remaining amount of $You have requested for the payment to be expedited which we have doneHowever, the expedited process is not one that will have you receive the Checks immediately or overnight as you have requestedYou should be receiving the Check for the additional amount this week.We apologize for any inconvenience that this may have caused.IntradayIntraday Coordinator [redacted]

Dear [redacted] :We are sorry to hear that your credit card was charged an amount that you did not authorize.A review of your Order History revealed that you had purchased Standard Business Cards and a Standard Website Package with the Annual Pricing term on March 15, Based on the Website Package offer, you received a free month trial which expired on April 15, Consequently, your credit card was billed the annual fee of $since there was no request to cancel the subscription.Upon contacting our Customer Service department on April 16, 2016, our records show that the subscription has been cancelled and a refund in the amount of $was issued to your [redacted] card as per your request.You should see this refund on your online statement within 3-business days Here’s how you can verify the website has been cancelled:Go to www.Vistaprint.comClick My Account(If you’re not signed in, you will be prompted to do so.)Under My Services, click My Websites to open the My Services DashboardClick Manage My Account at the top of the pageThe Status column will state Cancelled Please accept our sincere apologies for any inconvenience or disappointment you have experienced while doing business with us If you should have any questions or concerns, please feel free to contact us at [redacted] .Sincerely, IntradayIntraday Coordinator

Dear [redacted] :We regret the less than satisfactory assistance that you received when attempting to resolve your issues with your Business Cards and MagnetsWe understand the level of frustration that you must be experiencing at this time and will ensure that we provide a satisfactory resolution.We have reviewed your account and found that you were assisted with receiving a full refund for both Business Cards from your original order ( [redacted] ) amounting in $and also for the Magnets with the black border ( [redacted] ) amounting to $The refund total is $which will be updated in your Bank account within 3-Business Days.We found that the image you provided for the Business Cards meets or standard and as such we are requesting that you send a picture for us to determine what is the cause of the fuzzinessAlso we will be happy to redo the magnets for youThe design however, is not the correct size and if extended to the full bleed will cut off some textBelow is the correct dimensions for Vertical Business Card Magnet, in the event you are able to adjust your design, we will be happy to complete a free reprint of the item.Full Bleed Size (starting document size) Finished artwork should use the full bleed dimensions for best results2.05" x 3.54" x mmx pixelsDocument Trim Size (final size after being cut) 1.93" x 3.43" x mmx pixelsResolution DPIPlease be sure to keep all text within the safe marginPlease let us know if you are able to provide the sample of the Business Card you received with the fuzziness (a picture is fine) and also adjusting your Magnet imageAgain, we regret the less than satisfactory experience that you encounteredIntraday CoordinatorVistaprint###-###-####

Dear ***, Thanks for contacting Vistaprint As per our conversation earlier, I have confirmed with our engineers that attempting to upgrade the shipping speed of the order at this point would negatively impact the delivery.? I was also able to confirm that the order will be shipped by the 4th of April and arrive within that same week In regards to your feedback about the shipping options for the Checks, I have definitely forwarded your feedback to relevant department Due to the inconvenience for the experience, I have processed a full refund of $for the cost of the orderThis refund should reflect on your statement within 1-billing cycles Please accept the free Checks as a token of our apology for the inconvenience.? I truly apologize for any inconvenience or disappointment caused and hope you accept our sincere apologies Sincerely, Intraday Intraday Coordinator [redacted]

Revdex.com: I am calling my bank and I will dispute with my bank I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Dear ***,I am reaching out to you regarding the Invitations previously ordered from Vistaprint which should have been delivered on March 14th that did not arrive hence a reorder was doneI tried calling you a few times and also left a Voice message as I wanted to speak with you about the experience.I can image how frustrating it must have been since you had to get both [redacted] and Vistaprint on the phone to find out where your package wasThough our records show the package was shipped is was shipped via [redacted] is a service of [redacted] that utilizes the [redacted] for final delivery of customer packagesPackages are accepted by ***, processed by them and then handed over to the [redacted] for final deliveryIt seems it was not picked up though our records show it was, I am happy that a reorder was done however we did not have the option for overnight delivery hence a business day reorder was done though our fastest turnaround is business days.Since I was unable to speak with you in person I refunded the remaining balance charged for the Invitations as you were only refunded the shipping cost along with a free reorderI have refunded to your credit card that was charged which will reflect on your card in to Business daysHowever it may take a few billing cycles to be reflected on the actual printed credit card statement.I hope by the time you received the invitations they were of good quality and you were able to send them out on time for the event on April 02, I am truly sorry for the inconvenience as this is not a typical Vistaprint experienceIf you have any additional questions please feel free to reply directly to this email or contact us at [redacted] for direct assistance.Sincerely,? ? ? IntradayIntraday Coordinator [redacted]

Dear ***,This email is in response to your Revdex.com complaint.We sincerely apologize for the printing issue you experienced with your order of Business Cards and the replacement.I tried contacting you concerning this issue a few times, however you could not be reached via phone.As stated in my voice message, we have processed the refund for your complete order and this should reflect on your online statement within 3-business days from Monday, August 3, 2015.Again, we regret the less than satisfactory experience that you receivedIf you have any additional concerns or questions, please feel free to contact us at [redacted] .Kindest Regards,IntradayIntraday CoordinatorVistaprint[redacted]

Dear Mr [redacted] ,Thank you for your recent Vistaprint order.? Attempts to reach you, concerning this issue were unsuccessful.We unfortunately experienced some challenges with our system that caused your order to show as an unsuccessful order from our end, but ultimately charging your account.Thank you for bringing this error to our attention and for providing the evidence of the charge.A new order has been processed for the items and the details of this order can be found by accessing the order history from your Vistaprint account.? The Items should arrive by December 19, 2017.? Please accept our apology for any inconvenience caused by this issue.? Thank you for your time and do have a great day.Sincerely,? ? ? IntradayIntraday Coordinator1- [redacted]

Dear [redacted] , I have received your response and truly apologize for the further frustration. As per our phone conversation today, I have confirmed with the plant that its best to order the invitations on a recycled matte stock to avoid any coating I have processed a reorder for the invitations on the recycled matte stock which should arrive on or before March 14th I will try to have the plant expedite the order as best as possible, however this cannot be guaranteed Once the invitations are delivered, I will contact you to ensure your satisfaction with the output Again, please accept our sincere apologies for the experience Sincerely, Intraday Intraday Coordinator

Dear ***: I want to sincerely apologize that your issue was not addressed by the Customer Service Representatives you interacted with.Please accept our sincerest apologies for the grave inconveniences you have experienced with our company. Per our Conversation earlier today, I must... acknowledge and apologize for the oversight on our end; we did in fact receive your check of $24.98 and it was cashed. We will be refunding the said amount to you. We will also be more than happy to send you 250 business cards free of cost. Should you need any further assistance please feel free to reach me via email or phone. Thank you for choosing Vistaprint. Sincerely, Intraday Intraday Coordinator [redacted]

Dear ***,Upon research we found that you created multiple accounts with different email addresses that Vistaprint has cancelled including the current account which is also now cancelledThe current website has not been paid for since 12/31/as you consistently receive free months which would be applied by our customer service agents when you callYou mentioned that there was an issue with your payment system however we have no complaints from any of our other website customers as once an issue in this nature is reported we ensure we fix the issue if it is on our endYou have the option of using either a credit card or a [redacted] account for the payment medium on your website Unfortunately due the number of free months applied the website has been cancelled and cannot be reactivated at this time

Dear ***, We received your complaint regarding the store credit that should have been applied to your Vistaprint accountThere seems to be a confusion or misunderstanding and we would like to apologize for thisBased on our phone conversion and email sent on March 14, 2018, we have explained that the referral discount does not work and we have provided an alternate discount that you may use towards your order We have acknowledged that the promotion provided will take only 20% off your Cart but we are willing to provide an additional refund of 10% of the Product Total and refund the shipping cost once your Cart value is over $ Once the order is placed, we will be able to issue this refundInitially we had offered you $VistaCash, in addition to the refund, which you had refused as you have mentioned that you invested a great deal of your time trying to have this issue resolvedWe truly respect the time and effort that you have made to resolve this; you have requested a minimum of $VistaCash and we are happy to honor this amount As per our earlier conversation, we can only issue VistaCash or refunds once an order is placedOnce the order is submitted, we request kindly to call us at [redacted] to have the refund and VistaCash processedAgain, we apologize for any inconvenience caused Intraday Intraday Coordinator

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below A credit was only issued for $and $respectively, which does not match invoicing or what you stating in your reply to the Revdex.comAs for the artwork, the original magnet artwork would have stretched perfectly in the right format, however, VistaPrint resized the original artwork to a smaller image for the horizontal layout, then could not resize to create a vertical without the borderNote: previous vertical cards were printed by VistaPrint and used to create magnets using another product from [redacted] , and ordering magnets from VistaPrint was a test to see if the two products could be combined as one Regards, [redacted]

I was unsure how to attach the requested information but to reject the response in order to get to the place where I could submit this documentation of the rental car Regards, [redacted] ***

To whom it may concern,? We have been made aware of the complaint submitted by [redacted] and have investigated the communications and issues that lead to this complaintWebs has experienced several instances of brief downtime over the past two monthsWe are actively working on a permanent solution and expect to have it completely resolved within the next weeks.? While we regret the issues Mr [redacted] and other Webs customers have experienced, this has been a top priority issue for our engineersWe have refunded the remainder of Mr [redacted] ’s recent renewal charge, which had already been partially refundedA separate communication has been sent directly to the Mr [redacted] .? Please let us know if we can be of further assistance.? Kindest Regards,Webs, Inc

Dear ***,We are sorry to hear that this has been your experience with our company and would like to assure you that we are not in the business of scamming our customers.Our Fraud Team reviewed the account and their findings suggests that the account was compromised; consequently the websites have been cancelled.We strongly recommend that you create a new account, with a different email address and password.We also recommend that you change the password to your email address as an added preventative measure.Again, we do apologize for any inconvenience caused by the issue.IntradayIntraday Coordinator1- [redacted]

Hi [redacted] , I contacted you via the daytime telephone number you provided, however you were unavailable I left my contact number and you returned my call You advised that your rebuttal was that you did not open an account with us or placed an order You further advised that you loan your credit card to your grand-daughter to place an order, after the order was placed you started receiving solicitation emails from us.Further to the information on your rebuttal and our conversation, your email address was successfully unsubscribed from our email list Please be advised, it generally takes 7-business days for you to stop receiving email It’s possible that you’ll receive one or two further emails before the changes take effect.I truly apologize for the inconvenience caused Sincerely, [redacted] Coordinator [redacted]

Dear [redacted] ;Thank you for contacting Vistaprint, where it's easy to make an impression for less.We tried to make contact with you recently, however, we did not get through and a voice mail was left.Please accept our deepest apologies for the inconvenience you have experienced with our customer service department and the promotion that was not appliedPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.Based on my research I am seeing that the promotion was applied to the Small Stamps excluding the Dater stampI also see where a call was made to our customer service department and a refund was processed in the amount of $for the promotion that was not applied on that particular Stamp,We understand your frustration and the importance of the promotional offer and we cannot apologize enough for that inconveneice.? Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us.Thank you for choosing Vistaprint.Sincerely,? ? IntradayIntraday Coordinator [redacted]