Lawrence Wind & Solar

Dear ***:Thank you for your inquiry regarding the progress on your compensation for the damage done to your vehicle from the Car Door Magnet.We made to attempts to contact you by phone earlier at [redacted] , however your voice mail was received.We regret the less than satisfactory experience while using our services.Your case was viewed and our records indicate that an estimate was requested from you that was not received.We have received the images, however we require an estimate from an autobody shop in order to complete the request.Please send an email to ***@vistaprint.com , with the estimate attached so that we can quickly resolve your case.Also, feel free to make a direct contact at [redacted] ext[redacted] or email [redacted] @vistaprint.com for any additional queries you may have.We look forward to your email response and await assisting you as best as possible[redacted] CoordinatorVistaprint1800- [redacted]

Dear [redacted] ,Thank you for your email regarding email updates and physical mailings that you no longer want to receive from us.We apologise for any inconveniences caused while using our services.As requested, we have updated your account with the option to not receive emails to the address [redacted] .comWe were not able to locate an account with the email [redacted] .com.We will also be removing your address from our mailing listThe address being removed is the one from your last order ( [redacted] United States of America).Again, we apologise for the less than satisfactory experience received while using our services.Please feel free to contact us directly at [redacted] in the event you need any assistanceIntradayIntraday CoordinatorVistaprint [redacted]

Dear [redacted] , Thank you for contacting Vistaprint regarding the issue with you [redacted] payment and refund We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for thisAfter checking your account and investigating the issue I did observe that payment was taken for your Website on July 3, The Website was then canceled on July 9, 2016, and a request for a refund was issuedA dispute was also logged with [redacted] which caused us to not be able to refund your [redacted] account immediately or issue a check, as the money was sent back to [redacted] After the investigation by [redacted] based on your dispute, the money was sent back to usThe refund request was completed on September 23, You can expect to receive you check for the amount of $in the mail within the next two weeksWe sincerely apologize for any inconvenience causedIf you have any concerns please feel free to contact usThank you for making it VistaprintSincerely,IntradayIntraday Coordinator###-###-####

Hi [redacted] , Thanks for contacting [redacted] I am acknowledging your request which was sent to the Revdex.com and would be happy to assist I am sorry to know that you did not receive your order placed on 03/10/ Your desired settlement is a full refund for the order As you have not received your order, I have issued a full refund in the amount of $to your credit cardMost of our customers are able to see this refund on their online statement within 3-business days.Again, I apologize for any inconvenience caused Regards, IntradayIntraday Coordinator###-###-####

Hi ***, Thank you for contacting Vistaprint in reference to your order number: [redacted] Upon checking the details of your order, we realize that there was no tracking available for your orderThis is a result of your location and the type of shipper we have that ships to your area We do value your feedback and will pass it on to the relevant team so they can consider using a different shipper in the future However, this is not something that will be instant and may take time to be implemented if considered by the relevant authorities Unfortunately, we will not be able to send another replacement order with an overnight shipping as requested as we do not offer overnight services Your order has been refunded in full for the disputed amountThere is still time for the replacement order to be delivered as this order is due on the 23rd of February If this due date has passed and you haven’t received your order, please feel free to reach out to us Thank you for choosing Vistaprint, have a wonderful day Intraday Intraday Coordinator 1- [redacted]

Hi [redacted] ,Thank you for reaching out to us at Vistaprint regarding the Website issues you have experienced.As per our conversation throughout last week your Website will be deactivated and will no longer remain on hold to avoid any future charges on your credit cardYou will be refunded the charge on May as well as year of service for the inconvenience received.? I tried calling you today to advise that three payments of $was refunded to your credit card and a check has been mailed out to your address which was verified on Friday of last week in the amount of $for the website charges.? Based on the situation we decided to refund you more than the amount disputedThe check mailed out normally takes 2-weeks to arrive and your check was been mailed out on Monday of this week.We appreciate your business and patience with us.Sincerely,? ? IntradayIntraday Coordinator1- [redacted] ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***

Hi ***, Your refund has been approved and a Check valued at $will be delivered at the address [redacted] ***within weeks You should have already received a detailed email from [redacted] yesterday with the refund breakdown I have also attached the email for your review Please let us know if there is anything else that we can assist with [redacted] Coordinator Vistaprint 1800- [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted]

Hi Mr [redacted] ,? As per our telephone conversation, you wanted to have your domain pointed to Vistaprint and still have your emails with your current provider.? My sincerest apologies as this action is not supported by VistaprintOnce your domain name servers are changed and pointed to us, the emails you receive with be coming to the Vistaprint servers.I've tried getting back in contact with you however I was unsuccessfulI will suggest having your current domain registrar create a redirect to your Vistaprint website.You can choose a matching/similar domain with us as we provide one with each compatible platform choice and have the premium look.Example: If your current domain is [redacted] .com, you can choose [redacted] .net with vistaprint, then have your current provider redirect your domain to [redacted] .netTherefore you can keep your email hosting and your website will have two domains, .com and .net.Please contact our Customer Care Department at [redacted] , for further assistance in resolving this issue as best as possible.? IntradayIntraday Coordinator

I have tried to call the number back that was left for me with no response back this issue has not been resolved Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? [I have not received the check in the mail as of yetI spoke to the representative and he was very kind? Until, I receive the check this issue is not closed.] Regards, [redacted] ? ?

Hi [redacted] Thank you for contacting us regarding your issue for your undelivered ChecksWe must apologize for the inconvenience causedI have read your complaint and I understand the concern that you may have regarding the security of your Checks/ and or personal information I have investigated the issue and found that the amount charged for your Checks was refunded in full We are however unable to guarantee you a delivery of the original itemThis is due to our process for handling undelivered ChecksThese Checks are returned to our facility and destroyed (shredded)This processes usually takes up to a month for the ReturnsUpon return of the checks, we are notified and reach out to the customer to have them updatedIf your Checks are not delivered to you they will be returned to VistaprintAs soon as we receive the Checks, we will contact you and inform you of the same Based on the recommendations, we would suggest stopping the checksThe Bank will charge you one fee to stop a series of checks while some banks will not charge Please free to reach out if you have any additional questions Intraday Intraday Coordinator [redacted]

Dear ***,I truly apologize for all the confusion caused by the automated email that you had receivedI will definitely forward your feedback to the relevant departmentI do see where you contacted our customer service team and was given a full refund for the purchase.? As per our conversation earlier, I will definitely honor the T-shirts and Hats once you provide a higher quality image with at least DPI resolutionI have sent you my contact details via email for you to contact me once you have the file readyAgain, I apologize for the inconvenience and look forward to your responseSincerely,IntradayIntraday Coordinator [redacted]

Dear [redacted] ***,Thank you for reaching out to us regarding your Website and the issues that you have been experiencing.As discussed in our telephone conversation today, we are aware of the issues that you have been experiencing for the past weeks.We are in the process of having these issues resolved and will contact you later on today with updates.We discussed that you will receive the Website free, for the duration of the service and also to have the Website accessible through [redacted] and other search engines.We appreciate your patience in having your issues resolved and assure you that this is not a typical Vistaprint experience.Please feel free to respond to the email that you received during our telephone conversation in the event you have any additional queries.IntradayIntraday? CoordinatorVistaprint [redacted] Tell us why here

Dear ***,I truly apologize for the inconvenience you have encountered.As per our conversation today, you had mentioned that you received an email from our team advising that a refund was done for the $51.94.I have done further research and confirmed that the refund has indeed been issued and should reflect on you online statement within 3-business days.? I was also able to confirm that the website package has been cancelled successfully.? Again, I sincerely apologize for the inconvenience or disappointment you have experienced? Sincerely,? ? ? IntradayIntraday Coordinator [redacted]

Hi,? This is in? in response to complaint # [redacted] that was filed as it relates to recurring charges on customer's bank account.These were charges of $14.99/mo that started on and ended on 23.06.15.The last charge that was taken was on the The next charge would have been on the However, customer called in on the 11.07.15, five days before she would have been billedThe website subscription was cancelled immediately upon customer's request and the last two payments refundedThey were on the payments that were taken on the and the respectively.? Since the Website was cancelled before the billed date, customer therefore wasn't billed for the month of July instead she was refunded on the Customer states that she received charges twice of $in JulyShe was advised to double check with her Bank and the double charges should be the refunds going back into her account and not charges being taken by us.She has requested a full refund including overdraft amounts totaling: Unfortunately, we are unable to honor this request as per the guidelines below" [redacted] does not refund overdraft charges when [redacted] has not made an error in charging the customer.? Customers who advise they did not realize they had signed up for a subscription service should still be refunded for the subscription chargeHowever, we will assume no liability for any overdraft charges that resulted from the chargeWe message very clearly on our website, and in subsequent follow up emails to the customer exactly when and what they will be chargedIf the customer has incurred overdraft charges as a result of an? error that [redacted] made? (overcharged a customer, for example), we can refund those fees at our discretionWe will also no longer require a bank statement when an overdraft charge appears on a customer’s account caused by [redacted] .? If a customer advises that they were charged an overdraft fee due to a [redacted] transaction i.eBonus buys, double auth/transactions, etc, we will refund the overdraft charge up to $(across all currencies)."With this said, we are willing to have a refund processed for the amounts that were charged in total each month for the subscriptionThis will be a total of nine payments totaling $The customer was already refunded two of those charges on the totaling $Therefore we will have a check sent for the remaining amount of $This will cover the entire amounts that were charged by us while the website was in a "active' status before it was cancelled.? Regards[redacted] Customer Response

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI find it ludicrous to hear that the business cannot apply promotionsWe are not talking about promotions here They have failed to provide me business cards when there was plenty of time for them to arrive, they never notified me of a payment not going through, and there was no reason for the payment not to have gone throughHaving had to deal with Vista Print, has caused a lot of frustration and disappointment, let alone not having the needed business card on a crucial date We are not talking about a 'dble promotion' here I am merely asking for a discount on an order that has been extremely poorly handled, delayed, and cancelled without proper notification I don't think what I have asked for is in any way unreasonable I will not accept this discount on a sudden higher costRegards, [redacted] Regards, [redacted]

Hi [redacted] ,Thank you for your responseI am seeing where you have rebutted yesterday’s submission as well as I am seeing where there is a new complaint being opened noting that you weren’t given a full refund on your order.As it relates the yesterday’s response, and the new complaint that was submitted todayI am attaching a screen print of your order history along with the refunded amountsIt may seem as though you only got a refund of $The reason for this is because the items in the order were refunded separatelySo looking at the attached screen print if all the amounts or refund transactions that are shown on the ? 4th of November are added together including the $you will get an overall total of $I am seeing where contact was made by emailThe outcome of that is a free replacement order on the items in question that were mentioned in previous complaint? Please note that this reorder will not be delivered by November 6th as requested in previous complaintThe reason for this, is we do not provide overnight shipping and the fastest shipping option on these items are within 10- business daysWith that said, a free reorder was done and a complete refund of the amount paid of $I hope this was sufficientThank you for choosing Vistaprint.?

Dear [redacted] ,Thank you for reaching out to us with the issues concerning your Website and Local Search Profile.We apologize for the issues and we understand that you were not pleased with the fact that you called several times to have this corrected.We reviewed your account and noticed that there was a domain pointing, which is the "redirecting" you mentionedWe tried to contact you so we could discuss the issue.We are sorry that the Website was not deactivated as you had requested earlier, however, we can assure you that the Website (as well as the Local Search) is now cancelled and we have processed a refund to your credit card in the amount of $67.47.Most of our customers are able to see this refund on their online statement within 3-business days.Again we sincerely apologize for the inconvenience causedPlease feel free to contact us at ###-###-#### for any additional assistanceKind Regards, [redacted] Coordinator [redacted]