Lawrence Wind & Solar

Dear [redacted] , Thank you for contacting Vistaprint regarding your issueIn your complaint you mentioned that you received three charges to your credit card of $for services you did not orderI used the Credit Card information you provided and found an accounts associated with it, which had the specific charges.The account has services for a Website, Social Media Marketing and Email MarketingThere are also two actual orders for Stamps made out to you All the services were cancelledI want to proceed with resolving the issue but I would prefer to speak with you beforeMy contact information is located in the email I sent to you at the email address " [redacted] "If you call and I’m not available please feel free to leave me a message and I will contact you Looking forward to hearing from you Sincerely,IntradayIntraday Coordinator [redacted]

Hi Ms [redacted] , I am truly sorry to hear about the challenges you have experienced with setting up your website using our Vistaprint site builder serviceI have tried calling you numerous times with all contact numbers that were provided and can be found on the account stated.I successfully got in contact with someone who stated she was [redacted] and that I have the wrong numberAlso I have also noticed that the consumer information are US based and the account is AustralianPlease contact our Customer Care Department at: US: [redacted] or AU: [redacted] , for further assistance in resolving this issue as best as possibleI sincerely apologize for any inconvenienceThank you for your time, and do have a great dayIntradayIntraday Coordinator

Dear [redacted] ,Thank you for contacting Vistaprint regarding your experience with customer serviceWe are sorry to hear that you were not too pleased with the interaction.As per our telephone conversation, a free order has been processed for the items that you were trying to order; this order will arrive on Friday, November 20, 2015.Again, we sincerely apologize for any inconvenience caused.Sincerely, IntradayIntraday Coordinator [redacted]

Dear [redacted] , I want to sincerely apologize for the length of time it took for this issue to be resolved Per our coversation earlier, a check in the amount of $will be processed and expedited to you As soon as the check is sent you will be contact and updated accordingly Again, I apologize for any inconvenience caused by this issue Sincerely, IntradayIntraday Coordinato [redacted]

Hi [redacted] ,Thank you for bringing this matter to our attention.We apologize for the experience you had with our Website Services.We are seeing where your complaint was escalated to our Legal Team, you also mentioned speaking with themOur Legal team is currently working on the issue and will contact you to provide feedback regarding the issue.Again, I apologize for the experience you had with our Services, our Legal team will provide an update as soon as possible.Sincerely, IntradayIntraday Coordinator1- [redacted]

Dear ***, We received your complaint regarding the store credit that should have been applied to your Vistaprint accountThere seems to be a confusion or misunderstanding and we would like to apologize for thisBased on our phone conversion and email sent on March 14, 2018, we have explained that the referral discount does not work and we have provided an alternate discount that you may use towards your order.? We have acknowledged that the promotion provided will take only 20% off your Cart but we are willing to provide an additional refund of 10% of the Product Total and refund the shipping cost once your Cart value is over $25.? Once the order is placed, we will be able to issue this refundInitially we had offered you $VistaCash, in addition to the refund, which you had refused as you have mentioned that you invested a great deal of your time trying to have this issue resolvedWe truly respect the time and effort that you have made to resolve this; you have requested a minimum of $VistaCash and we are happy to honor this amount.? As per our earlier conversation, we can only issue VistaCash or refunds once an order is placedOnce the order is submitted, we request kindly to call us at [redacted] to have the refund and VistaCash processedAgain, we apologize for any inconvenience caused? Intraday Intraday Coordinator

Dear [redacted] , Thank you for contacting Vistaprint regarding your concerns about your order I am truly sorry to hear that you did not receive the Business Cards and was not informed that your payment had failed to processAs requested, I have updated your shopping cart on your Vistaprint account to reflect the Business Cards you would like to order and I have added a promotion that allows the shipping charges to be dropped as requestedThe promotion applied should reflect 33% off the Business Cards and free Economy shippingIf you are unable to see this when you access your account, please contact our customer service department at [redacted] so that we may assist with placing the orderI sincerely apologize for any problems you encountered and hope you find the information helpful

Hi ***,We received the estimate and we have approved a full refund of the amount coated.Before we issue the refund we are requesting one last piece of informationPlease send an estimate from the car rental in order for us to add that amount to the refund request.I apologize once more for the incomplete information from your first series of communication with our customer service representative.IntradayIntraday CoordinatorVistaprint1800- [redacted]

Hi [redacted] , Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback provided.We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for this.As per our conversation, the original date for arrival for your order was December 4th; after the item was shipped, an earlier date was promised by the carrier for November 30thHowever, the item was delivered on December 1st We understand the reason for the complaint and as such, we have issued a full refund for the cost of the orderOnce again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact usIntradayIntraday Coordinator1- [redacted]

Hi [redacted] ,? Thank you for your response? We do understand your concern and once again I apologize for the inconvenience that this has caused you? We do offer business day shipping; however, it is not an option that is available for the location that you are having your order shipped to.? The replacement order was done with the fastest shipping option that was available for your location? We do take full responsibility for your order not being delivered on time, as stated on your order details? Please allow some time for the replacement order to be delivered by the estimated delivery date of February 23, 2018.? In addition to the replacement order and full refund that was issued, we have also applied a $store credit to your Vistaprint account.? This credit will be valid for one year and can be applied to any future orders that you place with us? We do value the feedback that you have givenOnce again, we sincerely apologize for any inconvenience caused.? Thank you for contacting Vistaprint.? IntradayIntraday Coordinator1- [redacted]

Revdex.com: I received my orderIt was partially correct.Issue almost resolved, but this has been going on too long and has really held my business up.not happy about this at all.I've been a LONG standing customer of this company for over years, and have NEVER had an issue until now Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] You have not conducted business in an ethical mannerYou took my money for the websites and refused to give me a refundYou closed down my websites and forced me to lose business due to shutting them downI am not satisfied with you saying the issue is going to a legal departmentThat is your way of not dealing with the problem Regards, [redacted] ***

Hi? ? [redacted] , ? thank you for your recent order with VistaprintThis is in response to your complaintFirst let me say that I am truly sorry for any inconvenience that this has caused to youWhile we understand that you may not have been satisfied with the packaging of the products, those are standard packaging used by the company to ensure that the items are not damaged during transitI will forward your feedback as it relates to that aspect of your complaint to see if that is something that the company would like to consider changingUntil if they do, the packaging procedure will remain the same for future orders.You noted that there were no damages to these products but, stated that some of the magnets may have been bent in the cornersWhat we are able to have you compensated for is the damaged magnets (amount not specified) as well as the Posters that you mentioned were missingThe missing Posters with the Promotional code that was used " [redacted] " is a total of $ along with the amount you paid on the magnets of $Therefore, the refund total is: $162.21.It may take 3-business days to reflect on your accountPlease note that processing times for refunds are determined by your financial institution.Again, we are deeply sorry for the inconvenience and hope that we were able to have this settled for you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Thank you for the reply? I am not satisfied with this offer? As a member of your "Pro-Advantage" program this is NOT acceptable packaging for our purposes? I understand the reasoning for all the packagingBut think if you would have stacked those posters inside of some cardboard and and shrink-wrapped them, I am pretty sure they would have gotten to me undamaged AND there would not have been one box lost among the boxes shipped? In my years of graphic design I have never seen anything like this? If I was a consumer ordering a couple posters, I would be incredibly appreciative of the detail to packaging but in our case placing large volume orders, this is not practical? So, you're telling me that my time is not worth anything? ? That the humiliation you put yourself through to my customer is not worth anything? I shared with them my photos, my experienceI told them you were 100% unempathetic and unwilling to work with me? I may lose a customer over this at this point because this delivery is done and over with for me? Their first impression is everythingWhen I couldn't deliver timely because of the extra time I needed to unpackage and make this presentable, when I gave them low quality magnets because of your carelessness in packaging, and when I shorted them posters because of your carelessness in packaging.What is more frustrating is that I can read post after post on your [redacted] page of people being refunded for no reason at all? For their own mistakesBut yet you have a "Satisfaction Guarantee" and you won't even compensate me for being unsatisfied with my order? I will be looking for a new printing coming going into the new year? Thank you for allowing me to make this decision.? Regards, [redacted] ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ..? Business is taking no further action than what was previously presented by awful customer services representatives.? Regards, [redacted] ? ?

Dear ***,I truly apologize for the inconvenience you have encountered.As per our conversation today, you had mentioned that you received an email from our team advising that a refund was done for the $51.94.I have done further research and confirmed that the refund has indeed been issued and should reflect on you online statement within 3-business daysI was also able to confirm that the website package has been cancelled successfullyAgain, I sincerely apologize for the inconvenience or disappointment you have experienced Sincerely, IntradayIntraday Coordinator [redacted]

Dear [redacted] ***, Thank you for choosing Vistaprint for your printing needs? I am truly sorry to hear of your experience with your orderI have tried to contact you on the number provided but you were unavailable, I left a voice message? I have reviewed your order and found that your package was held at the local post office in Axton, VA, the closest to your zip code (United States Postal Service, [redacted] ***, USA) ? In the event an order cannot be completely delivered by ***, they work with the post office to hold it for the customer for a few days and attempt delivery a few more times? Your tracking information shows the order has been held at the post office since March 1st, the hold is usually for a few days and then returned to us if they have not received a response from the customer? There has been no recent update on the tracking information since March 1st however we can assume they will be processing a return if they have not already attempted delivery to you once again? We are happy to assist with replacing the order with expedited shipping if you have not received it or provide a full refund and cancel the order? Please reply to this email with the option that best suits you and I will have it processed for you? Intraday Coordinator

Dear [redacted] ; Thank you for contacting Vistaprint, where it's easy to make an impression for lessI just wanted to follow up with you, based on our phone conversation you had mentioned that you will await the business days due to our mailing service processWe understand the inconvenience and we apologize for thisIn our last conversion you mentioned that the issue is resolvedIn the event that you have any other issues please do not hesitate to give us a callAgain we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact usThank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator [redacted]

Dear Mr [redacted] ,Thank you for your recent Vistaprint orderAttempts to reach you, concerning this issue were unsuccessful.We unfortunately experienced some challenges with our system that caused your order to show as an unsuccessful order from our end, but ultimately charging your account.Thank you for bringing this error to our attention and for providing the evidence of the charge.A new order has been processed for the items and the details of this order can be found by accessing the order history from your Vistaprint accountThe Items should arrive by December 19, Please accept our apology for any inconvenience caused by this issueThank you for your time and do have a great day.Sincerely, IntradayIntraday Coordinator1- [redacted]