Lawrence Wind & Solar

I do understand how you may feel about not having a resolution since the issue was reported.We are actively working to get it resolved as soon as possible and do apologize that a fix is not yet in place.At this time, we would like to offer you a free month of service, we know this does not address your issue, but it’s the least we can do while you wait for a resolution.As such, a free month was added to your account which should be effective May 19th to end on June 18th (your new bill date will be June 19, 2015).Again, we do apologize for the inconvenience caused

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

Dear Mr [redacted] :The website has been successfully cancelled and we will be processing a refund to your credit card in the amount of $79.92.Please note that it may take one to two billing cycles to reflect on your bank statement.We apologize for any inconvenience this may have caused, should you have any further concerns please contact us.Thank you for choosing VistaprintSincerely, IntradayIntraday Coordinator###-###-####

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Business is taking no further action than what was previously presented by awful customer services representatives Regards, [redacted]

Dear ***, I have received your complaint as it relates to your Business Email and I truly apologize for the experience. As per our conversation earlier, I have reactivated the Business Email and cleared the bill due for this month Therefore, your monthly bill of $will resume on December 1, Also, based on the test that was done over the phone with the Business Email, we were able to confirm that its now working correctly I am happy I was able to resolve this issue for you and hope you accept our sincere apologies for the experience If you should need any further assistance, please feel free to contact our website department at 1- [redacted] Sincerely, Intraday Intraday Coordinator

Dear ***,Thank you for contacting Vistaprint.We received your complaint regarding an unauthorized charge. I spoke with you recently regarding the issue and truly apologize for any problems you have experienced. We certainly understand that you did not authorize the transaction made on... 6/24/15 and would like to be compensated for the charge of $61.99 deducted from your [redacted] . Upon conducting our investigation, we found an order placed on 01/23/2014 of Business Cards for ** [redacted] with your name and the account holder's name. This order was paid using the same [redacted] ending ***. You have acknowledged that you know the account holder but were not aware of the initial charge.While we understand that the name on the credit card is different from the name on the order, we have no control over who may have access to your credit card. At Vistaprint, we maintain reasonable physical, electronic, and procedural safeguards designed to help mitigate un-authorized usage and fraudulent charges. We have implemented the 3DSecure feature that allows transactions to be conducted in safety online, greatly reducing the risk of fraud and chargebacks by requiring additional approval or consent from the cardholder in the online transaction. Based on this, we regret to inform you that we are unable to provide a refund as we do not deemed this transaction to be fraudulent. As per our conservation on 07/23/2015, we recommend that you dispute the charges with your financial institution as you no longer know the whereabouts of the account holder. We will be happy to work with your bank to assist with their investigation.Sincerely, [redacted] Intraday Coordinator1-800-961-2075

Dear ***,We have received your Revdex.com complaint regarding the Check refund.As per our conversation earlier, I have confirmed that the Check was not honored by the Bank due to an error by our finance team.Our finance team will have the Check expedited and resent to you as soon as possibleThe charge-back fee will also be added to the total amount being sentRegrettably I am unable to give a time frame of when the check will be delivered at this time; therefore, I will contact you tomorrow and advise of the new delivery time frame.I truly apologize for any inconvenience caused by the experience and hope you accept our sincere apologiesSincerely,IntradayIntraday Coordinator

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My web domain is now pointing to [redacted] as of YESTERDAY as a RESULT of the poor service from vistaprintThe fact that it is NOW pointing to [redacted] has nothing to do with the trouble I had prior to moving nor fix the problem within the vistaprint system ] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Dear [redacted] :We are sorry to hear that your credit card was charged an amount that you did not authorize.A review of your Order History revealed that you had purchased Standard Business Cards and a Standard Website Package with the Annual Pricing term on March 15, ? Based on the Website Package offer, you received a free month trial which expired on April 15, ? Consequently, your credit card was billed the annual fee of $since there was no request to cancel the subscription.Upon contacting our Customer Service department on April 16, 2016, our records show that the subscription has been cancelled and a refund in the amount of $was issued to your [redacted] card as per your request.You should see this refund on your online statement within 3-business days? Here’s how you can verify the website has been cancelled:Go to www.Vistaprint.comClick My Account(If you’re not signed in, you will be prompted to do so.)Under My Services, click My Websites to open the My Services DashboardClick Manage My Account at the top of the pageThe Status column will state Cancelled? Please accept our sincere apologies for any inconvenience or disappointment you have experienced while doing business with us? If you should have any questions or concerns, please feel free to contact us at [redacted] .Sincerely,? ? ? IntradayIntraday Coordinator

Dear [redacted] ***:Thank you for your inquiry regarding your most recent purchase.We truly apologize that you did not receive the glossy finish on the backside of your cards.At this time we offer the option to be applied on the front side onlyIn order to compensate for the inconvenience, we have issued a full refund for the cost of your order amounting to $Most of our customers are able to see this refund on their online statement within 3-business days.In the event you wish to use our services again in the future, please feel free to view all details on a productStock information can be viewed by clicking on "More pricing and quantities’ from the link below: [redacted] Again, we regret the less than satisfactory experience that you receivedIf you have any additional concerns or questions, please feel free to contact us at ###-###-####.IntradayIntraday CoordinatorVistaprint###-###-####

Dear ***:We received your complaint regarding the delay with your Checks.We are truly sorry that we were unable to deliver your order within the expected timeframe.Due to a technical issue experienced at our printing facility, the production of Checks was affected? Consequently, the order was shipped later than anticipated and is scheduled to arrive on June 8, 2016.The order was shipped priority mail by the [redacted] ? Regrettably, we were not provided with a tracking number for this shipment.We assure you that this is not a typical Vistaprint experience and we would be happy to honor your request for a full refund.Our records show that you have contacted our Customer CARE Department and was given a partial refund of $on May 31, ? In addition to this, a replacement order was done for the same Checks in an effort to ensure that you receive your items.As per your request, we have processed a refund of $to your credit card for the remaining amount on the order.This refund should reflect on your online statement within 3-business days.We deeply regret that we did not update you sooner regarding the issue encountered and apologize for the overall experience? I do hope you accept our sincere apology.Sincerely,? ? ? IntradayIntraday Coordinator

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Dear [redacted] ; Thank you for contacting Vistaprint, where it's easy to make an impression for lessWe tried to make contact with you recently, however, we did not get through and a voice mail was recordedPlease accept our deepest apologies for the inconvenience you have experienced with our customer service department and having the website issue rectifiedPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again.Please contact me at [redacted] ext [redacted] in order for us to further assistAgain we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact usThank you for choosing VistaprintSincerely, Intraday Intraday Coordinator 1- [redacted]

Dear ***, I am sorry to hear that the items on order [redacted] were not to your satisfactionI have tried to contact you regarding this issue however you could not be reached via phone.As per your request, a refund has been processed for the order of Stickers and Address Labels in the amount of $77.82.In reviewing your order, it shows that the product ordered which did not meet your expectations were not Business Cards but actually StickersThe Business Card design has therefore been saved to your Portfolio, should you be interested in ordering them.The email that you have been responding to, highlighting the concerns you had with your order is an unmonitored email addressThis is why you have not been able to receive a response to your emailsAt the bottom of these auto generated emails, there is usually a note advising that the email address is unmonitoredShould you have any challenges in the future or a need to reach out to us, we kindly ask that you contact us via phone or visit the following link for additional customer service options: http://www.vistaprint.com/customer-care/contact-us.aspx.Thank you for your time and do have a great day.Sincerely, IntradayIntraday Coordinator [redacted]

Dear [redacted] :Thank you for your inquiry regarding your Domain Name [redacted] .com.We apologize for the less than satisfactory experience thatyou encountered while using our services.We viewed your account and found that you ordered theWebsite package on July 15, 2015 and cancelled on July... 16, 2015. Your DomainName was not registered due to the time that it was cancelled. Your Domain Name [redacted] .com is available foryou or any other interested person/business to register with any otherregistrar. Feel free to verify that your Domain Name is available byentering the Domain Name in the search field provided at the websitewww.whois.com. No further action is required by Vistaprint regarding yourDomain Name. Please feel free to contact us at 1. [redacted] or visitour website at www.vistaprint.com for any other queries that you may have. IntradayIntraday CoordinatorVistaprint

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.? Regards, [redacted] ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

Dear ***:We received your Revdex.com complaint regarding quality issues with your recent Vistaprint order and your request for the PDFs.We sincerely apologize for the problems you encountered while doing business with us; we understand your frustration as it relates to the time and
effort you have made to have the issue resolved.As per our phone conversation, a request has been made to have a full refund processed for the cost of the orders In addition to the refund, we will proceed with printing your Business Cards You can expect to receive your order by December 20, 2016. Also, we have sent an offline email with your PDF files to you Please feel free to reply to the email if you should encounter any problems accessing the files.Again, we sincerely apologize for the inconvenience and the overall experience. Sincerely, IntradayIntraday Coordinator

Dear ***,We regret that you are not pleased with the resolutions we offeredBased on the nature of the complaint, our Legal Department will be handling the issue and will contact you regarding the same.We apologize for the inconveniences caused.IntradayIntraday Coordinator1-***