Lawrence Wind & Solar

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I have returned the call and left a message for ***, and have not received a response back, please leave a good time to call due to the time zone difference
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi ***, I am acknowledging receipt of your complaint to the Revdex.com.I am sorry to know that you are receiving multiple emails from us on a daily basis.You have indicated that a month ago you were advised that the emails would stop within 7-days. An attempt was
made to access your account, however no account was found using the email address provided - *** Also, I was unable to access an account using the daytime telephone number you provided This indicates that the above email address was not used to create your *** account and the daytime telephone number was not listed in your “ship to” address I searched our system with your first and last name and noticed that we have numerous customers with the same first and last name To differentiate your account, we recommend that one of the below information is provided: Your *** account number. The telephone number used in your shipping addressThe email address used to create your *** accountThe *** order number To facilitate a resolution, upon receipt of any of the above information, research will be done to determine why you are still receiving emails and the necessary steps will be taken to resolve the issue Again, I apologized for the inconvenience caused and hope to hear from you soon Sincerely, *** Coordinator***

Dear ***:We received your complaint regarding the delay with your Checks.We are truly sorry that we were unable to deliver your order within the expected timeframe.Due to a technical issue experienced at our printing facility, the production of Checks was affected Consequently, the order
was shipped later than anticipated and is scheduled to arrive on June 8, 2016.The order was shipped priority mail by the *** *** *** *** Regrettably, we were not provided with a tracking number for this shipment.We assure you that this is not a typical Vistaprint experience and we would be happy to honor your request for a full refund.Our records show that you have contacted our Customer CARE Department and was given a partial refund of $on May 31, In addition to this, a replacement order was done for the same Checks in an effort to ensure that you receive your items.As per your request, we have processed a refund of $to your credit card for the remaining amount on the order.This refund should reflect on your online statement within 3-business days.We deeply regret that we did not update you sooner regarding the issue encountered and apologize for the overall experience I do hope you accept our sincere apology.Sincerely, IntradayIntraday Coordinator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
* ***

Dear ** ***Thank you for contacting ***, where it's easy to make an impression for less.We tried to make contact with you recently, however, you were unavailable and a voice message was left.Please accept our deepest apologies for the inconvenience you may have experienced due to unwanted
spam emails you have been receiving.We have determined that the emails are not being sent from a domain registered with ***.If, however, you have a *** Webmail account with the email boxes you mentioned, we recommend blocking the email address to prevent further spam.To block a specific email address you:? Login to Webmail? Select the Tab "Settings"? Select "Spam Settings"? Enter email address in the "Blocked Senders" field then save.Again we apologize for any inconvenience this may have caused.We would still like to speak with you regarding this issue, please send an email to *** (attnRevdex.com issue) indicating a suitable time and contact number at which you may be reachedThank you for choosing ***.Sincerely,IntradayIntraday Coordinator

Hello,I do believe that Vistaprint should have handled this matter after the first complaintRather, they ignored the nature of the complaint completelyWhen I presented this to them, they had no response,as they would not admit their ignoranceHowever, their follow-upwas corrective of the problem and I will carry this issue no further.I will simply not deal with the company againThe matter is closed
Regards,
*** ***

Dear ***, Thank you for contacting Vistaprint regarding the issue with you *** payment and refund We understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for this. After checking your account and investigating the issue I did observe
that payment was taken for your Website on July 3, The Website was then canceled on July 9, 2016, and a request for a refund was issuedA dispute was also logged with *** which caused us to not be able to refund your *** account immediately or issue a check, as the money was sent back to ***. After the investigation by *** based on your dispute, the money was sent back to usThe refund request was completed on September 23, 2016. You can expect to receive you check for the amount of $in the mail within the next two weeks. We sincerely apologize for any inconvenience causedIf you have any concerns please feel free to contact us. Thank you for making it Vistaprint. Sincerely,IntradayIntraday Coordinator###-###-####

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I find it ludicrous to hear that the business cannot apply promotionsWe are not talking about promotions here They have failed to provide me business cards when there was plenty of time for them to arrive, they never notified me of a payment not going through, and there was no reason for the payment not to have gone throughHaving had to deal with Vista Print, has caused a lot of frustration and disappointment, let alone not having the needed business card on a crucial date We are not talking about a 'dble promotion' here I am merely asking for a discount on an order that has been extremely poorly handled, delayed, and cancelled without proper notification I don't think what I have asked for is in any way unreasonable I will not accept this discount on a sudden higher cost. Regards, *** ***
Regards,
*** ***

Dear ***,Thank you for your recent orders.Please accept our apologies for not being able to produce the shirts on your most recent order.We tried contacting you as a follto this complaint, however you could not be reached via phone. Further to your request, and in addition to the
refund that was issued for the order, we have processed a credit to your account in the form of VistaCash for an amount of $125.This credit will be valid on your account for the period of one year, from today’s date. Again, we regret the less than satisfactory experience that you experienced with your last purchase and would like to assure you that this is not a typical Vistaprint experience. If you have any additional concerns or questions, please feel free to contact us at 1.***.Kindest Regards,IntradayIntraday CoordinatorVistaprint***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Vistaprint wrongfully shut down of my websites costing me over $1, As of today I have not received an explanation nor adequate compensation for their errorThey have offered to credit my account and provide their services for additional months at no charge This free offering that they have made totals less than $in value and is not close to the $1,that I lost]
Regards,
*** ***

Thank you for the email. I spoke with the Postmaster, LC ***, yesterday and inquired how the *** received my package when I thought it was being delivered by ***, that was the tracking information provided by Vistaprint website. He advised me that at the SHIPPERS REQUEST, *** will subcontract shipments with the *** if they can deliver it cheaper. *** never made an attempt to deliver. The *** carrier never came to the house to deliver, only left a note in the mailbox, which is a futile attempt at delivery, at best! I feel if the Vistaprint website states that *** would deliver the package, then *** should deliver the package! But in this case, the shipper selected otherwise, which to me is advertisement! Once *** "pawned" the delivery off on ***, there was NO tracking information available and the only advice the Vistaprint Chat Help could offer was to check at the Post Office closest to me.....what???? Really???? In my opinion, the LEAST Vistaprint Customer Service could have done is at least FIND the package for me so that I would at least know where to start looking for it! I had to call THREE Post Office locations before I located the package! To me, that is unacceptable no matter what business you are in!
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello ***, Thank you for reaching out to Vistaprint for your printing needs. We received your feedback regarding the $coupon which was used to place your recent order ***We understand your concern regarding the cancellation of your order as well as the termination of the
coupon however the company has decided not to honor the promotion as the promotion was not sent to the general public from our end which is normally sent via email. The promotion somehow was leaked to over a thousand people who went ahead and took advantage of the promotion hence the company was losing revenue therefore the decision was made to terminate the $coupon and the orders associated with the promotion. The company understands that there are customers who are not happy about their orders being cancelled as such we are offering the best promotion we currently have available which is *** which expires April 27th at midnight, this promotion offers 50% off sitewide We sincerely apologise for the inconvenience caused and hope you are still willing to work with us as we meet all affected customer half way by offerring another promotion so that the affected order’s can be replaced. You can view our Terms of Use here to verify why the decision was made to cancel the coupon that was leaked: *** Feel free to contact us at 1-*** whould you decide to replace your order using the coupon *** above and need assistance doing so. Sincerely, IntradayIntraday Coordinator1-***

Dear *** ***; Thank you for contacting Vistaprint, where it's easy to make an impression for lessWe tried to make contact with you recently, however, we did not get through and a voice mail was leftPlease accept our deepest apologies for the inconvenience you have experienced with our website platformI did some research and recorded a voicemail stating as to how to resolve the issueIf you need further assistance please give me a call Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us Thank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator 1-***

Dear***, Thank you for contacting us regarding emails/notifications you have receivedI am truly sorry to hear of your experience and have taken steps to check into this for youA review of your account shows that you have not not selected any offers from our promotional page
as such your information has not be provided to any of our sister companiesAs per our Privacy Policy, we do not share, rent or sell customer email address or contact information with external companies not affiliated with usIf you had selected the options to be sent promotional emails, this information would be related to your recent orderYou may find the details of our privacy policy here: *** I apologize for any problems you encountered and hope you find the information helpfulIf you are still in need of assistance, please feel free to visit our Contact Us page for additional customer service options: ***Signature: IntradayIntraday Coordinator1-***

Hi ***,Thank you for reaching out to us regarding your issueI do understand your concern.We do agree that your issue was a case of fraud and as such, we have no issue refunding you in full for the amounts that were chargedI understand that you did get a Check but, it wasn’t for the full
amount of $00.As per your recent conversation with our representatives over the weekend the remaining amount of $was submitted to be sent to youAs stated in the email and prior conversations the Check submitted wasn’t received by our Finance Department until yesterday Monday March 14, As such you can expect to have the Check in the mail for the remaining amount next weekWe apologize for any inconvenience that this may have causedFeel free to contact us if you have any additional questionsIntraday Intraday Coordinator ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I will not accept this until I have it and it is correct
Regards,
*** ***

Revdex.com:Changes were made months after my request that was already resolved.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hi,Thank you for your response and images that were sent in regards to the payments that were debited (DBT=being taken from your account) and credited (CRE= being added or refunded to your account) to your bank account.The first image shows the last instance of debit (DBT) that we took on the of $14.99- Note: beside the $charge there is a minus sign to say that we took that amount on that date. The second image shows an instance of credit (CRE) on the of two charges of $eachNote: there isn't a minus sign beside the $charge reason is because it was going back into the account and not being taken out.As it relates to the overdraft charges we will still not be honoring that request as based on the details of the statementThose overdraft charges weren't as a result of an error on *** part or overdraft charges accrued from ***.The statement clearly shows that these charges were based on other purchases/ transactions that were made with other companies not associated with ***Below each company's name it states the overdraft charge when the purchase was attempted as well as the actual charge when funds were available in the account none of which are coming from *** or is associated with ***. Thank you in advanceHope I was bale to make things a bit clearer. I will also recommend that you check with your Bank to clarify/verify these charges and the companies that they are associated with. Regards,*** Customer Response