Lawrence Wind & Solar

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Although they have gone to a little length to smooth the situation over by offering a refund on the poor service they have provided, it does not account for all the lost revenue that my business has suffered as a result of their negligence, poor service and the fact that the service I signed up for wasn't what I receivedAswell as losing revenue from not having a reachable website I have also had the expense and hassle of having build and pay for a new websiteThe work will be ongoing on that as will the expenseWhat I find most annoying is that in their response and I quote 'several instances of brief downtime over the past two months', this is a dramatic understatement !Their servers have been down several times a day for the last nearly weeks , and these are just the times that I was aware from trying to access the site myself or being told by disgruntled customers that the site was down.I feel that some form of recompense should be offered as the damage they have cost me is a lot more than $!The cost in the short term I estimate to be in the region of $and that doesn't include the lost revenue from customers who have turned to my competitors because the site was inaccessibleThe true cost over the coming months I dread to bear Regards, [redacted]

Dear [redacted] :Thank you for your inquiry regarding your websitepayment method.We truly apologize for the tedious experience withattempting to update your credit card for your website.Due to the nature of the subscription, a credit card isneeded on your account to be billed monthly in order to ensure your website isfully functional.We do not offer frontline agents the option to acceptpersonal information regarding your payment as such we will need to connect youto someone with that authorization.We apologize for having to transfer you to someoneauthorized each time you want to change your credit card.We appreciate your feedback and will ensure that weassess and see how best we can aim at making future experiences better.If you have any additional questions/concerns, pleasefeel free to contact us at ###-###-####.Intraday

Dear Mr***,I have honored your request and have applied months free service towards your website for the issues you had previouslyAs per our conversation your website will be unlocked hence you will be able to edit your website and make your own changes within the next hours.The year free service towards your website has been applied as per your requestHave a blessed day and Thank you for doing business with Vistaprint.Sincerely, IntradayIntraday Coordinator? ###-###-####

Hi Mr [redacted] I am truly sorry to hear about the challenges you have experienced with your website using our Vistaprint site builder service.I have tried calling you numerous times with all contact numbers that were provided and can be found on the account statedEach attempt has been unsuccessful and it states your voicemails are full.As per the website offers that are listed on the Vistaprint website , you are allotted one month free in which you can create a website and publish it to the web.After this one month has passed you will be charged a subscription fee based on the package that you have selectedThe website builder property of Vistaprint however the content that is added to the builder is yours.? We currently do not support MX records with allows you to use another email host.? Please contact our Customer Care Department at [redacted] and our specialists will be delighted to access you.? IntradayIntraday Coordinator

Dear ***Thank you for your query regarding your order for Business Cards placed onJune 29, 2015.We apologize for the less than satisfactory experience received from our Customer Service team and can assure you that that is not our interaction experience.We will be more than happy to complete your request for a free reorder atour fastest shipping to the address you submitted for the original order.Your new Order Number is [redacted] and your order is expected to be delivered July 10, 2015.We were able to track your original order and found that is was shipped from our facility on June 30, This should have allowed sufficient timefor the order to be deliveredWe were also able to track the order and noticed that there was no update from July 04, For further details on that order please click on the [redacted] to access that information.We have reviewed your interactions with our customer care representatives and will be providing them with appropriate coaching for areas that could have been handled better on the callAgain we regret the less than satisfactory experience that you received from your interactions with us.Please note the below address at which the order is being sent to: [redacted] In the event the address is not correct, please feel free to contact us directly at [redacted] .Thank you for choosing Vistaprint.IntradayIntraday CoordinatorVistaprint [redacted]

Dear [redacted] ,Thank you for contacting us in regards to your most recent interaction with our company.Please accept our sincerest apology for the problems you encountered doing business with us.? We can certainly understand your frustration and disappointment with not being able to receive the paid for value of the [redacted] , ( as outlined in [redacted] ’s Terms of Use) to complete your order.We certainly aim to achieve Customer satisfaction and we attempt at all times to provide an amicable solution.A new coupon has been placed in your Shopping Cart with a promotional value of $24.99, to assist you in receiving the Banner for your local Animal Rescue.? We appreciate you taking the time to inform us of the issue and would like to assured ? you that this is not a typical Vistaprint experience.Do feel free to contact us at 1- [redacted] , should you require further assistance.? Again, we apologize for any problems encountered by this situation and look forward to assisting you in the future? Kind Regards,? IntradayIntraday Coordinator1- [redacted]

Hi [redacted] ,Thank you for your responseI am seeing where you have rebutted yesterday’s submission as well as I am seeing where there is a new complaint being opened noting that you weren’t given a full refund on your order.As it relates the yesterday’s response, and the new complaint that was submitted todayI am attaching a screen print of your order history along with the refunded amountsIt may seem as though you only got a refund of $The reason for this is because the items in the order were refunded separatelySo looking at the attached screen print if all the amounts or refund transactions that are shown on the 4th of November are added together including the $you will get an overall total of $I am seeing where contact was made by emailThe outcome of that is a free replacement order on the items in question that were mentioned in previous complaint Please note that this reorder will not be delivered by November 6th as requested in previous complaintThe reason for this, is we do not provide overnight shipping and the fastest shipping option on these items are within 10- business daysWith that said, a free reorder was done and a complete refund of the amount paid of $I hope this was sufficientThank you for choosing Vistaprint

Hi ***,? Thank you for contacting Vistaprint in regards to the issues that were encountered with your websiteI have tried contacting you by phone multiple times to resolve this issueEach time I was unable to reach you.A voice message was left asking for you to provide documentations for proof of loss so we can have your issue addressed and you properly compensated if necessary.Once we have received the appropriate documentations we will be better able to assist you.Please free to reach out if you have any additional questions.? IntradayIntraday Coordinator [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Every customer service rep I spoke with (and there were many, I've lost count now) told me that transferring the domain name would "break" the website and email Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? After reading the response I'm truly baffled at how incompetent this company truly isThis is not the first time I have ordered from you so I know full well that you do use a reputable shipper like [redacted] as that is who was used in the past when I ordered my business cards and was given a tracking number and received my items without any problemsSo stating that it is due to my location is nothing more than a lieIf it is an issue for you to ship here now then you should not have allowed me to make the purchaseWith regards to the overnight shipping that is not my problem that you do not do overnight shipping as you need to figure it outThe date given to me is a promised date as stated by your companyAlso as shown in the photo that I have attached it states that you do day shippingSo that is what I should have expected to get with the re orderNot you resending it through the same carrier that is clearly as incompetent as vistaprint isSo by sending the items through them again is already setting you up for failure once more Regards, [redacted] ? ?

Hi ***,I am sorry to learn that you had such a bad experience with us recently and would like to personally apologize to you as this is not a typical Vistaprint experienceI tried calling you a few times to discuss this issue however you were not available.I reviewed all the information provided and saw that you were in correspondence with multiple phone and email agents advising that you sent a money order for your Business Cards order, the cards were no longer needed which was cancelled as requested and notification sent to the appropriate team to refund the money order received.The team received the feedback and did accordingly however after doing research found out that when the Check refunds were being processed for multiple customers we had a technical issue when issuing the check refunds to customers where the system accidentally sent out checks with incorrect names, addresses and amounts as such customers would have received a check at their address with someone else's name and check refund amount.We realized this after multiple complaints, the issue has been fixed and new check refunds were done correctly and sent out on May 4th where all affected customers will now receive the correct check showing their name, address and check refund amount which is due to that customerThe reason this took so long is because the money order sent to us normally takes a few days to arrive to us and then there is another time frame for processing, being that the cards were no longer needed a refund was sent in the form of a check which normally takes 2-weeks to arrive to the customer however due to the technical issue that occurred this caused a huge delay and affected a large mass of our customers.We sincerely apologize for this inconvenience and assure you that your $Check refund was sent out on May 4th, Check refunds normally takes 2-weeks to arrive.Sincerely, IntradayIntraday Coordinator [redacted]

Dear Valued Customer,The customer was contacted via phone and advised that upon him reaching out to our customer service department, all of his orders were cancelled and a refund processed to his credit card for those ordersThe customer was issued a Merchandise credit of $that was used to process a replacement order on November 10thThat credit has been cancelled and refunded.? The customer has been charged $for two orders that have since been cancelled and refunded to his credit cardThis should be reflected in his account with 3-business days.We are truly sorry for his experience and understand his stance at this time.Signature: IntradayIntraday Coordinator [redacted]

Hi [redacted] ? Thank you for contacting Vistaprint in regards to the issues that were encountered with your websiteWe must apologize for any inconvenience that this may have caused you.I have investigated the issue and have found that there were multiple contacts made with Vistaprint in regards to the issues you were experiencing with your website.? After careful review of your account, it was noted that your issue was resolved after several days of contactsIt was also noted that your website was reinstated and is now active.I tried contacting you by phone to confirm that your issue was fully resolved but was unable to reach you for an update? Please free to reach out if you have any additional questions.? IntradayIntraday Coordinator [redacted]

Dear [redacted] ; Thank you for contacting Vistaprint, where it's easy to make an impression for less We tried to make contact with you recently, however, we did not get throughPlease accept our deepest apologies for the inconvenience you have experienced with our customer service department and the quality of the printing on your orderPlease rest assured that this occurrence is not typical of Vistaprint and we are working hard to ensure that this does not occur again We understand your frustration and the importance of the BrochuresA refund was issued for the cost of the orderIs there anything else that we can do to make your experience a better one? Again we apologize for any inconvenience this may have caused, should you have any other questions or concerns please do not hesitate to contact us Thank you for choosing Vistaprint Sincerely, Intraday Intraday Coordinator [redacted]

It has now been days since the problem was reported to Vista Print support center - I have over hours into my web site - and use this for my customers to review and purchase productsSo I will not accept your response to this issue - just get fixedAlso remove the message that it has been corrected from my web page

Hi [redacted] ,Thank you for contacting Vistaprint regarding the issue with your recent order and for the feedback providedWe understand that you were not 100% satisfied with your Vistaprint experience and we do apologize for thisWe will take full responsibility for your order not being delivered and in addition to the full refund of $already given on your account; I have also applied a [redacted] in the amount of $As per the email sent earlier directly to your email address; the credit can be used to purchase any future orders on our website and is valid for year from today’s date, January 9, We understand the reason for the complaint; as such, we were glad to have the credit issued on your accountOnce again, we apologize for any inconvenience caused; if you have any additional concerns; please feel free to contact us Intraday Intraday Coordinator 1- [redacted]

Customer was contacted and given three options to resolve her issueShe was given the options of a reorder, a store credit to her Vistaprint account for future purchases or a refundCustomer opted for a refundA refund was issued for the entire amount of the orderCustomer was advised of refund and refunded amountShe was also advised that refund will reflect on her statement within the next 1-billing cyclesIt was also noted to her that the refund may take with 3-business days to be processed based on her financial institution

Dear [redacted] :Thank you for respondingWe have reordered your Magnet with the image that you provided without the border.Your new Order Number is [redacted] and will be delivered on February 25, 2015.Our records indicate that on February 19, two refunded amounts were settled for $and $respectivelyThere are two other pending refunds for $and $respectively.Please allow 3-Business Days for these changes to be updated on your Bank Statement.If you have not received the refund after that period, you may fax your Bank Statement to You may erase your personal information and use 'Pending Refund' in the subject fieldWe will investigate and provide a resolution.Also, in the event you are still interested in receiving your Business Cards without blurry printing, you can send an image of the original cards that you receivedThis will aid us in determining the underlining issue.Again, we regret the less than satisfactory experience that you encounteredIntraday CoordinatorVistaprint###-###-####

Revdex.com: I received my orderIt was partially correct.Issue almost resolved, but this has been going on too long and has really held my business up.not happy about this at all.I've been a LONG standing customer of this company for over years, and have NEVER had an issue until now Regards, [redacted] ? ?

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]