LDC National Closing Coordinators, LLC

Greetings,After an additional investigation, the accounts in question were absolved of the violations that they were accused ofAs a result, the accounts have already been reactivatedThank You,KingsIsle Account Manager

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] because it was not me I pay every month I can for membership an crowns when can but my sister like play to so we share account she is the one that gave my info out you all have email from my friends plz read them thank you

Hi There!When you subscribe to our services, you agree to a recurring charge unless cancelled beforehand.As per your request, your [redacted] Membership for username [redacted] has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted] ***

Hello,Per the ticket [redacted] , a response was sent on 09/16/2015, indicating that the payment was received and the account was reopened.Thank You,KingsIsle Account Manager

Hello again, All the accounts linked to the account have been bannedRegards,KingsIsle Support

Hi There!As per your request, your Membership for username parthraj has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? [redacted] How Does the Billing Work?

Complaint: [redacted] I am rejecting this response because I have demanded that the unauthorized charges be refunded to my credit card I did not make these charges I do not play computer games Sincerely, [redacted] ***

Hello,We cannot discuss the customer's specific account family through the Revdex.com complaint system.As previously stated, the customer may contact us directly at [email protected] to discuss his or her specific account family further.We have sent a message to the customer's email address with the support ticket # [redacted] We encourage the customer to respond directly via this message.Regards,KingsIsle Support Manager

Hello,I’m sorry, when we get word from a banking institution that a payment account holder has issued a chargeback against an account, our only choice is to suspend all linked family usernames until the full chargeback amount has been paidAll family accounts, linked to the username provided, will remain banned until the full chargeback amount is paid.We apologize for any inconvenience, but due to security considerations regarding Family Plans, linking an account to a Family Account is permanent and irreversible.The customer may contact our support at [email protected] and we will be happy to provide chargeback payment information.Regards,KingsIsle Support Manager

Hello,As was explained in my previous response, there was no compromise foundIn regards to account security, we have not encountered a breach of our account management database, nor did an employee of our company log in and make the comments the account was sanctioned for.Thanks,KingsIsle Account Management

Complaint: [redacted] I am rejecting this response because: I sent out payment days ago working days but mail also runs on saturdays I want my account reinstated or reimbursed for all the money I have spent on my account since Regards, [redacted]

Hello again, Troubleshooting errors can be very involvedI can only suggest that you contact us through [email protected] so we can assist you through troubleshooting stepsRegards,KingsIsle Support

Complaint: [redacted] I am rejecting this response because: The most recent transaction I have made was 60,crowns and that's like $or $I do not understand how I'm being charged double Regards, [redacted]

Hello, You were sent a notification to the provided email that your account was not charged and reverted to a Free Trial account on 9/30/I apologize that you are not satisfied with our responseYou were provided with all the services that were purchased and notified that your renewal for 9/30/was not completed through Paypal due to an error with the current selected payment method in your Paypal wallet In order to continue an active membership, you will need to purchase a membership for your accountOtherwise you can continue your account as a Free TrialRegards,KingsIsle Billing Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also would like for KingsIsle Entertainment to email me personally on the main email used for the accounts as to let me know how my banned/muted accounts are doing, and for my accounts to be unmuted, thank you Regards, [redacted] ***

Hi There!As per your request, your Memberships for usernames [redacted] [redacted] have ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business days The accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support

Hello,We have not received any previous messages from the customer's email address through our support system.As per the request, the PirateMembership for username [redacted] ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on the customer's Paypal statement within 1-business daysThe account can be resumed at any time without loss of character data.Regards,KingsIsle Support Manager

Hi There!As per your request, your Membership for username [redacted] has ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business daysThe account can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Billing Support [redacted] Did you know you don't have to wait until the day before renewal to cancel? https:// [redacted] How Does the Billing Work?

Hello,As per your request, your Memberships for usernames [redacted] & [redacted] have ended and will no longer be billed a re-occurring fee As a gesture of goodwill we've issued a credit of $that should appear on your banking statement within 2-business days The accounts can be resumed at any time without loss of character data.Thank you and we hope to see you in the Spiral again soon!Regards,KingsIsle Support Manager

Complaint: [redacted] I am rejecting this response because: I did not get reported any time during or prior to the time I was bannedIt had to have been a mistake Regards, [redacted]