MULTIPLE PROBLEMS AND NO CALL BACK IN OVER MONTHS!
In December we had Len the Plumber put up an acrylic shower to replace our tile that was in serious need of being redone We were told by the technician that it would be at least 1K more to get someone to come out and retile it so we went with the acrylic that they had They could only get it for us in white which did not match the rest of our fixtures but we just wanted our shower back after sharing with the kids for years We were told that part of the drywall would be removed and the flange from the top and edges of the shower would go into the studs and we would be responsible for repairing the drywall or hiring someone to do that
After the work was done we found out that we could have had the tile replaced for about $more than what we paid for the acrylic which I firmly expressed in the beginning that I didn't want Now, since Len the Plumber doesn't do tiling I have to wonder if I was told it would be so much more money so that I would hire them and not a tile company Shame on me for not doing more research
After the shower was installed I noticed that one entire side was installed over the drywall and not under as I was told The technician and his supervisor came out and I was told that they had to do it this way so as not to destroy the firewall between our townhouse and the next one In the end they paid for the drywall person to come out and fix all of the drywall Since they had to put drywall on the entire wall where it was installed over the original fire rdant drywall my bathroom door no longer opens all the way I relatively minor inconvenience but I do feel it was not done right
I also noticed when I first saw the installation that the caulking that was done looked horrible There were spots about an inch long that were completely missed and there was extra caulk that I had to scrape off of the acrylic I was told by the supervisor that the caulk was really just an aesthetic thing and the unit was self-sealing so no water should leak out of the shower I said if it was "aesthetic" why did it look so bad? The supervisor suggested that once the drywall was complete I should call and they could come out and redo the caulkingBefore that happened I noticed a couple of cracks in the acrylic unit As it was still under warranty they arranged for someone from another company to come make the repair I was satisfied with the repair I was told by the repair person that the unit likely cracked because it was not installed correctly and he said that the unit never should have been caulked at all He pointed out how now there was built up soap sm in the areas that were missed with caulk and now brown goo was draining into the shower's floor plan
I have been placing calls to *** the Plumber for well over months now and no one has returned a single one of my calls Robin at the call center has been very helpful passing on messages and she has let them know, once I started calling weekly, that this was now an urgent matter and their customer was extremely upset Still no call
I appreciate that they paid for the drywall repair but it needed significant repair due to how the unit was installed I also appreciate that they arranged for the repair of the cracks although it was still under warranty it was nice to not have to make that call I do not understand why they couldn't complete a simple caulking job and why no one has returned any of my many calls over a span of over months It seems that once the bill is paid they are not as attentive to their customers I will not be using Len the Plumber again and I would advise anyone considering them to do their research before-hand
We had a leaking sprayer Another company came out and said they would try to find a part After a month we heard nothing from themwe called Len & a technician came out the same day Justin researched the parts availability but it was no longer being made and we didn't trust a secondary market item to workHe told us his results in two daysNancy gave us directions to a couple of outlets to look for comparable kitchen faucet sets*** was very helpful & we got the parts in two daysJustin installed the faucet the next dayWe knew all the prices before any work was doneWe could not have asked for better service
Excellent experience! Couldn't have been better Technician arrived on time, explained my options, completed the work, showed me what he did, explained the warranties and cleaned up professionally and competently Second time I've used company and I highly recommend them
Toilet was making horrible whining noise filling back upWhile first plumber put in new fill valve which solved it, he also told me I should get a new shut off valveWhen I did, the sound came backSince then I tried other plumbers who could not tell me the reason - their suggestions included dirt in the sewer line from construction in the area, not enough air pressure, and my favorite - tree roots strangling the pipes! I reached out to Angie's List and was recommended to Len the PlumberThey came out the next day and took less than a minute to solve the issue new shut off valve needed to be open just a bitThis is the company I will deal with in the future!
I was able to make an appointment online for an unexpected leak on a sunday afternoon and I received a call back in just a few minutes, they were able to schedule an appointment for the very next day in the timeline I requested onlineThe plumber arrived within the the timeline and was able to ascertain the problem and give me an estimate that was very reasonable, so reasonable that I asked him to fix an additional item that I wanted fixedThey offer a discount on additional work that is requested in the same visitHe was very courteous and cleaned up after the work was finishedI have never been so pleased with any other plumbing service and will be recommending Len the plumber to all of my friends in the area
Excellent service Our technician went above and beyond the call of duty to repair the plumbing problem we had Great work!
I have used LTP in the past and always had the same professional service from them
I had a problem with my toilet leaking so I called Len the Plumber
They were very pleasant on the phoneThey were on time and very politeThey accessed the job, told me the consequences and did a very nice job in fixing the problemThey explained what was going on, fixed it, cleaned up the mess and was off to the next appointmentIt was very professional and didn't take long for the same day serviceI would recommend Len the Plumber to all my friends
We had a sewer backup caused by a broken pipe Len the Plumber came within hours, throughly examined the problem and corrected the problem the next day I couldn't have hoped for quicker response, total professionalism from the first phone call to the final payment
We had tree roots in the sewer pipe of our home Len the Plumber responded quickly and provided a clear analysis of what needed to be done Service options, price estimates, and a schedule were provided The work was accomplished quickly and the staff members were courteous
A fellow by the name of Bob from Len the Plumber was recently at my place and went above and beyond to help me and gave me a new faucet and hose His and Len the Plumber service is wonderful I have had them before and they are prompt, courteous and extremely competent They go over everything before they perform the service and are excellent I would recommend them highly
Thank you
Nancy ***
very expensive...and change price based on you have insurance or not...promised to call my insurance company but didn't...still calling my insurance company and len the plumber to make them talk so I can get my reimbursement back...
Len the Plumber is a very efficient and dependable business. They are accommodating when taking your request for service. When they arrive at our home, they have always been polite and professional. They will discuss the problem and solutions. They will not leave until the work is finished. We have used them multiple times for replacing toilets, clearing clogged drains, and fixing issues at the kitchen sink. We would not even consider calling someone else.
We had a very positive experience from Len the Plumber. Rema and Soma came out on a Sunday to help us with several problems. They were neat, careful, and polite. After examining, Rema told us what did and did not need to be done. He explained everything, and what it would cost before doing any work.
Service was fast and well done. Employee was experienced and friendly. Charge was well within reason for the job. Will call again if their services are needed.
I called Len the Plumber and another competitor to do a good bit of work at my home. A Len The Plumber representative responded within 15 min of the online schedule an appointment I submitted. Within an hour or two, they called to say that a Technician was completing another project and that he would stop to look and provide an estimate for the work. The Technician/Plumber which came over was Chuck. He was very professional and provided the estimate while still at my home. I agreed to the estimate and they scheduled me for the following day to do the work. Chuck was very polite, my family was at ease the entire 2 days that he was in our home. My mother is 87 years old and he was very polite and respectful to her along with my wife and children. It was a great experience all around. The work that needed to be done was a burden I was carrying and Len The Plumber along with the Customer Service Team and Chuck the Technician took the burden away. I strongly recommend Len The Plumber for yo
The serviceman was polite, on time and quick with the repair Everything looked good when done
MULTIPLE PROBLEMS AND NO CALL BACK IN OVER MONTHS!
dant drywall my bathroom door no longer opens all the way I relatively minor inconvenience but I do feel it was not done right
m in the areas that were missed with caulk and now brown goo was draining into the shower's floor plan
In December we had Len the Plumber put up an acrylic shower to replace our tile that was in serious need of being redone We were told by the technician that it would be at least 1K more to get someone to come out and retile it so we went with the acrylic that they had They could only get it for us in white which did not match the rest of our fixtures but we just wanted our shower back after sharing with the kids for years We were told that part of the drywall would be removed and the flange from the top and edges of the shower would go into the studs and we would be responsible for repairing the drywall or hiring someone to do that
After the work was done we found out that we could have had the tile replaced for about $more than what we paid for the acrylic which I firmly expressed in the beginning that I didn't want Now, since Len the Plumber doesn't do tiling I have to wonder if I was told it would be so much more money so that I would hire them and not a tile company Shame on me for not doing more research
After the shower was installed I noticed that one entire side was installed over the drywall and not under as I was told The technician and his supervisor came out and I was told that they had to do it this way so as not to destroy the firewall between our townhouse and the next one In the end they paid for the drywall person to come out and fix all of the drywall Since they had to put drywall on the entire wall where it was installed over the original fire r
I also noticed when I first saw the installation that the caulking that was done looked horrible There were spots about an inch long that were completely missed and there was extra caulk that I had to scrape off of the acrylic I was told by the supervisor that the caulk was really just an aesthetic thing and the unit was self-sealing so no water should leak out of the shower I said if it was "aesthetic" why did it look so bad? The supervisor suggested that once the drywall was complete I should call and they could come out and redo the caulkingBefore that happened I noticed a couple of cracks in the acrylic unit As it was still under warranty they arranged for someone from another company to come make the repair I was satisfied with the repair I was told by the repair person that the unit likely cracked because it was not installed correctly and he said that the unit never should have been caulked at all He pointed out how now there was built up soap s
I have been placing calls to *** the Plumber for well over months now and no one has returned a single one of my calls Robin at the call center has been very helpful passing on messages and she has let them know, once I started calling weekly, that this was now an urgent matter and their customer was extremely upset Still no call
I appreciate that they paid for the drywall repair but it needed significant repair due to how the unit was installed I also appreciate that they arranged for the repair of the cracks although it was still under warranty it was nice to not have to make that call I do not understand why they couldn't complete a simple caulking job and why no one has returned any of my many calls over a span of over months It seems that once the bill is paid they are not as attentive to their customers I will not be using Len the Plumber again and I would advise anyone considering them to do their research before-hand
We had a leaking sprayer Another company came out and said they would try to find a part After a month we heard nothing from themwe called Len & a technician came out the same day Justin researched the parts availability but it was no longer being made and we didn't trust a secondary market item to workHe told us his results in two daysNancy gave us directions to a couple of outlets to look for comparable kitchen faucet sets*** was very helpful & we got the parts in two daysJustin installed the faucet the next dayWe knew all the prices before any work was doneWe could not have asked for better service
Excellent experience! Couldn't have been better Technician arrived on time, explained my options, completed the work, showed me what he did, explained the warranties and cleaned up professionally and competently Second time I've used company and I highly recommend them
Toilet was making horrible whining noise filling back upWhile first plumber put in new fill valve which solved it, he also told me I should get a new shut off valveWhen I did, the sound came backSince then I tried other plumbers who could not tell me the reason - their suggestions included dirt in the sewer line from construction in the area, not enough air pressure, and my favorite - tree roots strangling the pipes! I reached out to Angie's List and was recommended to Len the PlumberThey came out the next day and took less than a minute to solve the issue new shut off valve needed to be open just a bitThis is the company I will deal with in the future!
I was able to make an appointment online for an unexpected leak on a sunday afternoon and I received a call back in just a few minutes, they were able to schedule an appointment for the very next day in the timeline I requested onlineThe plumber arrived within the the timeline and was able to ascertain the problem and give me an estimate that was very reasonable, so reasonable that I asked him to fix an additional item that I wanted fixedThey offer a discount on additional work that is requested in the same visitHe was very courteous and cleaned up after the work was finishedI have never been so pleased with any other plumbing service and will be recommending Len the plumber to all of my friends in the area
Excellent service Our technician went above and beyond the call of duty to repair the plumbing problem we had Great work!
I have used LTP in the past and always had the same professional service from them
I had a problem with my toilet leaking so I called Len the Plumber
They were very pleasant on the phoneThey were on time and very politeThey accessed the job, told me the consequences and did a very nice job in fixing the problemThey explained what was going on, fixed it, cleaned up the mess and was off to the next appointmentIt was very professional and didn't take long for the same day serviceI would recommend Len the Plumber to all my friends
Absolutely wonderful service! Timely, professional, saved the day!
We had a sewer backup caused by a broken pipe Len the Plumber came within hours, throughly examined the problem and corrected the problem the next day I couldn't have hoped for quicker response, total professionalism from the first phone call to the final payment
We had tree roots in the sewer pipe of our home Len the Plumber responded quickly and provided a clear analysis of what needed to be done Service options, price estimates, and a schedule were provided The work was accomplished quickly and the staff members were courteous
A fellow by the name of Bob from Len the Plumber was recently at my place and went above and beyond to help me and gave me a new faucet and hose His and Len the Plumber service is wonderful I have had them before and they are prompt, courteous and extremely competent They go over everything before they perform the service and are excellent I would recommend them highly
Thank you
Nancy ***
very expensive...and change price based on you have insurance or not...promised to call my insurance company but didn't...still calling my insurance company and len the plumber to make them talk so I can get my reimbursement back...
Scheduling was fast and efficient. Christian was on time. Very professional and pleasant to talk to to. The finnished work was perfect.
Len the Plumber is a very efficient and dependable business. They are accommodating when taking your request for service. When they arrive at our home, they have always been polite and professional. They will discuss the problem and solutions. They will not leave until the work is finished. We have used them multiple times for replacing toilets, clearing clogged drains, and fixing issues at the kitchen sink. We would not even consider calling someone else.
We had a very positive experience from Len the Plumber. Rema and Soma came out on a Sunday to help us with several problems. They were neat, careful, and polite. After examining, Rema told us what did and did not need to be done. He explained everything, and what it would cost before doing any work.
Brian from Len the Plumber was great. He is obviously highly skilled and experienced. We would call him again for sure.
Service was fast and well done. Employee was experienced and friendly. Charge was well within reason for the job. Will call again if their services are needed.
I called Len the Plumber and another competitor to do a good bit of work at my home. A Len The Plumber representative responded within 15 min of the online schedule an appointment I submitted. Within an hour or two, they called to say that a Technician was completing another project and that he would stop to look and provide an estimate for the work. The Technician/Plumber which came over was Chuck. He was very professional and provided the estimate while still at my home. I agreed to the estimate and they scheduled me for the following day to do the work. Chuck was very polite, my family was at ease the entire 2 days that he was in our home. My mother is 87 years old and he was very polite and respectful to her along with my wife and children. It was a great experience all around. The work that needed to be done was a burden I was carrying and Len The Plumber along with the Customer Service Team and Chuck the Technician took the burden away. I strongly recommend Len The Plumber for yo
Top notch service from beginning to end. Justin was a real professional whose knowledge of the product was impressive.