Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaint. Thank you for bringing Ms***’s concerns to our attention. We have thoroughly investigated Ms***’s concerns. As a result of
this investigation, we have removed Ms***’s contact information from our system. Going forward Mr*** will not be contacted by our firm. We trust that this resolves Mr***’s concerns. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington represents its clients to ensure the items listed on their credit reports are a fair and accurate portrayal of their credit historyLexington does not offer a
fourteen day trial period for clients, but does offer a five day right of rescission where a client can end the representation within the first five days and have no payment obligationOften times, Lexington will allow clients to make their first payment further out than usual. Upon reviewing Mrs***’s Complaint and case with Lexington, her husband engaged Lexington by completing the engagement agreement online and Lexington agreed to let him make his first payment fourteen days outThe payment on his case was due, however, after the five day right of rescission was overAn attorney from Lexington has been in contact with Mrs*** and taken steps Lexington feels should resolve her Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintLexington Law Firm is troubled to hear of any problems that may have arisen while Ms*** was a client with Lexington or after she terminated Lexington’s representation
Lexington strives to ensure any problem is resolved promptly and to each party’s satisfaction. After receiving this Complaint an attorney from Lexington reviewed Ms*** situation and reached out to her and was able to speak with her about her caseAfter speaking on the phone both parties have come to an amicable resolution to Ms***’ Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

*** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintCustomer is aware of our billing dates and agreed to them, as well as a charge if her payment method declined, and repeated attempts until collected. She agreed to
this in writing. It is rare that we have to do this as most simply have the funds available in their accounts to cover services they request and know will be auto-billed each month. She has apparently forgot that, and acts surprised that we are not reminding her everyday of an agreement already made. We also note that customer has done this to us repeatedly over the years she has used our service. We can provide a full billing history showing the numerous declines, and failed attempts. Customer authorized us in writing to repeat bill if declined. Only she can be held responsible for such declines as they are a result of her management of her payment account. We cannot pretend to control that or be responsible for that. She may not simply utilize our service and not expect to be billed for it. We worked for approximately fifteen monthly cycles on her case, and have only received in total for services she agreed to pay each month for. We have gone out of the way to assist this customer with very little in return. Our work achieved the deletion of at least negative items on her reports, over months, and we have not even received 1/of what she agreed to pay us for this. We appreciate the opportunity to address these statements with our response. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:***

This is Lexington Law Firm’s formal response to MrG***’s Revdex.com complaintLexington Law is always disappointed to hear that a client has had a negative experience during his or her representation by Lexington LawWhen such situations occur, Lexington reaches out to
resolve them as quickly as possible. On May 29, 2015, MrKen G*** started his relationship with Lexington lawFor the next months, MrG*** was represented by Lexington for the purposes of credit repairDuring that time, MrG*** saw at least removals of negative items from his credit reportsOn July 24, 2015, the client cancelled his case, and his case was promptly closed. After discussing MrG***'s complaint with him, the client agreed that his concern was not in a lack of results during the representation, but in being able to afford the services each monthBoth parties have discussed the matter, and have reached a mutual resolution. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm represented Mr*** for a little over five months and, during that representation, challenged a number of items on his credit reports with the
credit bureaus and sent letters on his behalf directly to creditors to ensure his credit reports are an accurate portrayal of his credit historyMr*** was able to see a number of items deleted from his credit reports during that timeWhen an individual becomes a client, the first payment is the cost to set up the client’s case, which includes pulling additional credit reports from the credit bureaus, beginning credit monitoring and analysis, having an identity theft insurance policy, and having access to all online tools on the client website. Lexington bills in accordance with the Credit Repair Organizations Act and does not collect payments until after work has been completedThis information is also available in the engagement agreement each client, including Mr***, signs before becoming a clientThis means a client is never prepaying for services, and when a client terminates the representation, a refund would not be appropriate as any payment was for services already performed. Upon receiving this Complaint from Mr***, an attorney from Lexington reviewed his case and reached out to him to speak about the details of his ComplaintAfter communicating via email, the firm and Mr*** have come to an amicable resolution to his Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com: I would like to confirm that I am being credited for the two accounts I was charge for and verification of the amount credited to meThen..I except the full credit of both accounts that were billed on my card
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: *** *** *** This is Lexington Law Firm’s formal response Ms***’s Revdex.com complaintLexington Law Firm is sorry to hear about any concerns that Ms*** had while she was a client of LexingtonLexington takes all concerns seriously and strives to review
and resolve all complaints in a timely manner and to all parties’ satisfaction. Ms*** signed up with Lexington Law Frm in order to address negative items on her credit report and ensure her credit profile is accurateIn accordance with the engagement agreement, Lexington began to send disputes to the credit bureaus and letters to creditorsBased on the credit reports Lexington received from the credit bureaus, Ms*** had a total of negative items removed from her reports while with Lexington. An attorney from Lexington has reached out to Ms*** but was unable to speak with her about this concernLexington also emailed Ms*** in an attempt to resolve her concernsLexington has taken steps it feels should resolve Ms***’s concerns so each party can move forward from this issue. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because: Again you are wrongMy payment on 10/was and was NOT discounted dollars(my monthly payment is not so there was no dollar discount cause I opted for the monthly!) Because, that is what the payment was stated to me and they never mentioned a a dollar discountthen on 11/I was charged because YOU all took more money then what was suppose to be taken so for the inncoviennce they discounted itI never asked it was offered to meSo understand that partIf you didn't take an money my payment would have been fine what I was paying each month times Now come 12/you took and that was refunded and back to me and not even countedI have my billing records from each time you have taken out of my accountSame card was used for both accounts with you guysSo where you get your numbers no clue in fact now that I sit and look at my bank statements and count what I have paid it comes to moreSo again I will break it down for youOr I can fax my bank statements to youShowing what was paidSo we can get to the bottom of thisSince you say you paid what we paid you guysWhen clearly was not paid from me to youI paid way more then thatSo here is the break down minus the times two for credit reportx 2= x = x = 159.90What I have paid completely to you guys. TOTAL: 339.79So that is what I have paid to you and you refunded me Cause you stated all I have paid to you was x = Obviously my bank statements do not lieAnd that includes the dollar refund back in OctoberAnd that includes the that was refunded to meSo if you do the math correctly 339.79(what I paid) MINUS (what you refunded me) = is actually what is still owed to meSo before you sit there again and say I only paid x tell me where you came up with that? Cause with my math and bank statements show me wrongWhen my wife said full refund she wanted everything we have paid backAnd your refund you gave us was not correct!
Sincerely,
*** ***

This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington Law Firm bills clients the "First Work Fee" to days after a client agrees to Lexington Law Firms servicesMr*** was informed that he would be billed five days out when he signed up
for our services, he was also informed that he could push out the payment up to daysThis same information was relayed to Mr*** during his welcome callMr*** agreed to be billed five days out. Lexington law Firm will sent out Remanded letters on a client’s behalf and upon their request for an additional fee of $75.00, this letter is outside the agreement with Lexington law and is available to clients as an extra service. Lexington laws agreed to services with Mr*** is the following; You are engaging the Concord Premier service level (described below) as of the date of this ContractYou may change your service level at any time simply by contacting LexingtonIn the event you change your service level, all terms and conditions of this Contract will apply to your chosen service level You agree that, by signing this Contract, you are providing Lexington with “written instructions” in accordance with the Fair Credit Reporting Act to periodically obtain your credit reports from any consumer reporting agency, affiliate or third party and to use your credit reports to provide you with the services agreed to as part of this Contract Lexington performs one or more of the following services before you pay: enters your personal data and one or more credit reports into its secure database; provides you with a login to access your case online and to access certain informative content Lexington offers its clients; collects information and instructions from you regarding your particular circumstances and how you wish to proceed; analyzes your case; and prepares and sends one or more Communications on your behalf Subsequently, Lexington typically performs one or more of the following ongoing and periodic services as appropriate in its judgment and discretion: receives and reviews Bureau and Furnisher correspondence sent to us directly or by you; collects and reviews updated information and instructions from you regarding your circumstances, goals, and case; monitors and analyzes your case; provides you with status updates regarding your case; and prepares and sends one or more additional Communications on your behalf Lexington cannot guarantee and you are not paying for a particular credit report outcome or result; you are paying only for Lexington’s efforts on your behalfThe Bureaus or Furnishers may not respond to initial or subsequent Communications and ultimately may decide not to remove items from your consumer credit files despite Lexington’s efforts Lexington’s Representation is designed to assist you in your efforts to ensure that your credit reports fairly and accurately reflect your credit history, and to provide you with valuable guidance as you continue to manage your creditIn order to meet your precise needs, Lexington offers the following three credit repair service levels, along with two aftercare service levels that may assist you in your efforts to stay on trackRegardless of the service level, Lexington uses its judgment and discretion to determine the content, number and frequency of the CommunicationsThis Contract is only for the services listed in the section below related to your chosen service level and does not include pre-litigation or litigation services. Lexington never charges before any services are fully performedFees are collected on a periodic basis, but only for services previously providedBecause fees are charged after rendering services, fees are generally not refundableAny service credit provided by Lexington will be applied to services rendered and will expire upon cancellation of Lexington’s Representation A Service Interval fee is charged five to fifteen days from the date of this Contract as follows: $for Lexington Regular, Concord Standard, and Concord Premier service levels; $for Maintenance Pro; or $for ReportWatchThis fee will be charged after related services have been fully rendered. However, for client satisfaction Lexington law Firm has refunded Mr*** $for his Digital copy of his trans Union credit reportHe should receive his refund to the account billed in to business days from 5/29/2015. Thanks,Kristine *** | Managing Executive Assistant, Lexington Law Firm

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintDue to repeated hostility and threats regarding our lawful and agreed upon billing, of which we retain proof of both understanding and consent, we are unable to continue
to service either customer. Lexington Law firm reserves the right to refuse service to those who make the representation this difficult, and especially for those who have attempted to threaten and harass us over fees that have already been earned, and were previously agreed upon. We have bent over backwards to help these customers until it became apparent that their expectations and demands were well beyond the agreed upon service and it's limitations. However both customers agreed to the scope of our service at the beginning of the representation. We will not be available to help them any longer as they have exhausted our generosity. Additionally customer's fail to mention that during the two months we accepted their case and agreed to help them with their poor credit profile, our work caused the deletion of negative items from *** ***'s case, and additional items on his co-client's case. These extremely beneficial results should be met with gratitude by any reasonable person. The results alone show we are extremely good at what we do. We did not promise them a full refund as he states. There is no reason to offer such. However due to their continuous requests and hostile manner they did manage to get significant discounts and refunds from our agents during this time. *** *** received all of the work requested, and knows full well we caused deletions for him, yet received $in discounts, in refunds, and a waiver of the $he refused to pay. This is the full amount we expected to earn by working for him. He has thus paid us exactly zero dollars for all of our work as everything has been returned, discounted, or waived. He cannot expect to ever take such advantage of us again, and is permanently blocked from signing up in the future. The same is true of his co-client, after the discounts and refunds they demanded, we retain exactly zero dollars from her case as wellEvery amount they did pay has been refunded, they are aware, and yet they still complained to a third party, and provided untrue facts in support of it. Significant amounts of labor, and technical infrastructure were invested in the interest of achieving such a profound benefit for these customers. Additionally, we perfectly understand what the Revdex.com is, and does for customers and businesses alikeHowever we occasionally must cope with customers such as these, who use the Revdex.com for purposes other than legitimate complaints. This case is one of them. We would rather resolve all complaints to a customer's satisfaction, and we do, but when a complaint is threatened without any basis, and our agreement is not honored, fees are not paid, agents treated poorly, and customer's clearly show they have no respect for our investment in them, we can no longer say we trust the customer enough to continue working on their behalf. We are actually committed to resolving problems prior to such complaints, and when given that opportunity, there is no need. Again, customers have paid us nothing, yet received a total of deletions of negative items from their reports due to our labor, and received extremely generous and accommodating customer service. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintMs*** will not be charged any further feesHer case has been closed and she will not be charged another monthly fee for the month of June or for any other month in the futureLexington Law Firm considers this matter resolved. Thanks,Kristine *** | Managing Executive Assistant, Lexington Law Firm

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintCustomer agreed to our billing in order that we might provide our serviceCustomer has been using our service since July of 2015. There have been dozens of hard
declines due to lack of funds available. More than we would like. Customer had signed an agreement that we would re-draft any declined charges. He also agreed to our late fee of 19.95. He has habitually declined our charges on a regular basis since 2015, and is fully aware of this penalty. He did not choose to cancel, but instead assured us we would be paid so as to avoid interruptions in service. If he could not afford the service, he could have cancelled at any time. Additionally it would be ill-advised for him to state to his bank he did not authorize the transaction, as we retain all the proof we need of his agreement. He admits we helped him, and asks for us to 'reinstate' him. We decline due to numerous payment issues. Customer has a balance of with us that we have been unable to collect. As a gesture towards resolving this matter, we have waived that amount owing and will not attempt to collect this lawfully earned fee. His case is closed. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington does not allow a client to set a specific date in the future to end her representation with LexingtonAny client that wishes to end representation can do so as
indicated in the engagement agreement: by phone, email, or mailing in notice to LexingtonIf Ms*** wished for Lexington to do additional work on her case then Lexington would certainly do so, but she would have to contact Lexington later to ensure that representation was terminated. Lexington bills in accordance with the Credit Repair Organizations Act, which states that payment cannot be collected until after services have been rendered for credit repair servicesMs***’s last payment that she was seeking to be refunded was for services performed, including challenging items directly with the bureaus and sending letters to creditors on her behalfMost clients can expect to owe a final amount when they terminate representation as work likely has been completed but not yet paid for. Upon receiving this Complaint form Ms***, an attorney reviewed her case in light of the details in her ComplaintLexington has taken steps it feels should resolve Ms***’s Complaint and has informed her of these steps via emailAs of the time of this Response Lexington has not heard back from Ms***, but would urge her to reach out to Lexington with any questions as indicated in the email to her. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I only received month credit for $as of today. I am requesting $total refund for Sept& Oct

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintPlease read our initial response. We don't think there is any legalese. It would be helpful if you could tell us why you do not understand. The information there is complete, and fully addressed in detail every aspect of your complaint. It appears you may not have read it, and we note that you do not address it at all. The facts we provided remain true, and clear up all the confusion you expressed. We can also provide you a copy of the contract you attested you read and agreed to before our accepting you as a client. It is not in 'legalese', but in plain language. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***, I have talked with a representative from Lexington Law FirmThey have said that they would refund my overdraft feesIf this happens then I will be satisfied, and if not, I will contact you for further options

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law Firm is sorry to hear of any problems that may have arisen while Mr*** was a clientWhen Mr*** enrolled with Lexington he enrolled with his wife as
wellLexington offers half off the first fee each client must pay when two individuals enroll togetherThis discount is only for the first fee and not for each monthly payment thereafterIt seems that this was not clear when Mr*** enrolled. An attorney from Lexington has reviewed Mr***’s case and his statements made in this ComplaintLexington has taken steps on Mr***’s case that it feels should resolve his concerns based on his desired outcomeThese steps have been communicated to Mr*** through email. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm is troubled to hear of the negative experience Ms*** had while speaking with a representativeLexington strives to help people to ensure
what is reported on their credit reports is an accurate portrayal of their credit historyThe first step in this process is to speak with a representative to discuss Lexington’s services and to briefly review the individual’s credit to show how Lexington can assist themDuring this process the individual must give certain identifying information so a brief summary credit report can be pulledAs a law firm, Lexington keeps all client and potential client information strictly confidentialLexington can assure Ms*** that no information that she gave to Lexington will be used against her in the future and her credit will not be affected by Lexington. Upon receiving this Complaint an attorney from Lexington has reached out to Ms*** and has left several voicemails and sent an emailAs of the time of this Response Lexington has not heard back from Ms***, but would encourage her to contact Lexington as indicated in the messages and email if she has any further questions or would like to discuss her situation. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]