Lexington Law Firm

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: They did not put my number on a Do Not Call list at my requestI requested my number be removed from their calling lists more than times over weeksI only stopped getting calls a day when I put in this complaint to Revdex.com
Apparently they will only remove your number when Revdex.com contact them
Sincerely,
*** ***

no one tell me be gaining any setup fee this is wrong you tell me only monthly fee show please credit back $my card
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never said that Lexington did not send me letters from the Credit Bureaus I said that I never received any letters from the bureaus themselves statement that changes had been madeI have a much better and responsible, honest, truthful, and reliable company working for me at half the price and that is for my spouse and II have contacted the different bureaus and they have NEVER received any information regard removing accounts from my credit reportThat tells me that Lexington did nothing but still took my moneyEven the different credit bureaus have told me that they had complaints by other people regarding the same thing from Lexington. You may have 1000's of clients, but more than likely, those are people who don't know any better then to check Lexington out with the Revdex.com and other companiesI will not pursue this any further because I believe in *** and in the Bible it states that we are to step aside and let *** fight our battles because if we interfere then *** cannot protect His children so I am no longer pursuing this matter but if someone asks me about who they should avoid when it comes to cleaning up their credit you can be sure that Lexington Law will be at the top of my listI am no longer interested in your help and your liesAll I can say is that I will pray for every person who works at Lexington Law that the Lord will convict their hearts to become a legit company and not a group of liars and for the clients that they have that their eyes will be opened and realize that first they are being way over charged and second that they are being defrauded by Lexington Law*** bless.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm regrets to hear of any issues regarding its services that may have arisen while Ms*** was a client of LexingtonAll complaints are taken very seriously
and Lexington strives to resolve them quickly and to the satisfaction of all parties involved. Lexington assists client in credit repair by working on their behalf to help address negative items on the client’s credit reportsBy potentially having negative items removed and ensuring a client’s credit report is an accurate credit profile it may help them in being able to secure better terms for a loanLexington cannot guarantee this, however, as there are many factors that go into a credit score and a lender’s decision to give a loan to a consumer. Upon receiving the Complaint from Ms***, an attorney reviewed her case and reached out to herAfter speaking on the phone, Ms*** and Lexington have come to an amicable resolution that allows each party to move forward. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I greatly, greatly! appreciate the phone call conversation we had about the issues and the wife and I are satisfied
with how Lexington Law handled this issue.
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington regrets to hear to hear of any inconvenience Mr*** may have incurred in this matterMr*** engaged Lexington to represent him on August 10, to
address negative items on his credit reports and ensure their accuracyLexington made periodic calls to Mr*** in regards to updates and questions regarding Lexington’s representation of himBased on Mr***’s Complaint, his phone number has been put on Lexington’s internal do not call list and should not be contacted by Lexington in the futureIf Mr*** has any questions now or any issues in the future Lexington would urge him to contact Lexington directly. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:claudia@***heathlaw.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintThe customer’s enrollment call was recorded and reviewedDuring this call, she informed us that she did not have overdraft charges associated with the account she provided to usAccordingly, she was informed that the one-time fee of $at issue would be charged on the day she enrolled in our servicesThe customer agreed to these conditions both verbally and by text messagesThe recording directly contradicts the allegations contained in her complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: #*** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law regrets to learn that a former client has had a negative experience during his or her time with LexingtonWhen such situations arise, the firm does everything
possible to resolve the situations. Mr*** *** began his representation with Lexington Law on July 20, 2015, at which time the billing procedures were explained to Mr*** in detailIn addition, Mr*** signed the engagement agreement which included all details of the billing aspects of the relationshipLexington reviewed all the sphone calls on July 20th, and at no time was the client told that no work would be done until he was contacted againLexington begins work as soon as the case is set up so the client can receive the best representation possible. Mr*** called days later to cancel his case, at which time Lexington promptly closed his caseLexington reviewed the cancellation call to ensure that all proper laws and procedures were followedThe paralegal with whom Mr*** spoke was straightforward, kind, and professional. While Mr*** states that he was upset with reviews he read, Lexington notes the high marks it receives from the Revdex.com. Lexington has attempted to reach out to the client multiple times, but has not heard back from the clientNevertheless, Lexington has taken steps that it feels reaches a mutual resolution for both parties. Thanks,Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm is unable to find a client case with the information that has been providedWe would please request that either the case number or social security
number be provided so that we may locate the correct case. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I find their response insulting as I did call to cancel their service and I accept the refund as long as they do not bill me again
Sincerely,
*** ***

*** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintThank you for bringing this to our attention. Your cancellation should have been honored, and we realize you should not have been billed. We are returning the
amount we billed. We are sorry for our mistake. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:***

Re: *** *** *** This is Lexington Law Firm’s formal Response to Mr***’s Complaint with the Revdex.comLexington represents clients to ensure the items listed on their credit reports are an accurate and substantiated portrayal of their credit historyLexington is
not responsible or in control of the deletion or insertion of items on an individual’s credit reportThe items on a credit report are reported at the discretion of the creditors and/or the credit bureauLexington corresponds on behalf its clients’ directly with creditors and the credit bureaus regarding negative items on the credit reports, while also providing other useful tools to assist clients reach their credit goals. Lexington sent challenges to the credit bureaus and letters to creditors on Mr***’s behalf in accordance with the engagement agreement he signed to become a clientLexington collected payments from Mr*** based on the work provided to himLexington is unable to make guarantees of results or specific outcomes and does not receive payments based on outcomesUpon receiving this Complaint from Mr***, an attorney reached out and communicated with Mr*** via emailBased on this correspondence, the two parties have come to an amicable resolution to Mr***’s Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintThis is Lexington Law Firm’s Response to Ms***’ Revdex.com ComplaintAn attorney has reviewed Ms***’ Complaint and the call in which Ms***
engaged Lexington to represent herMs*** contacted Lexington on October 8, to inquire about credit repaid and to attempt to have negative items removed from her credit reportLexington assists client by, among other things, challenging negative items with the credit bureaus and sending letters to creditors in order to ensure clients’ credit reports are a fair, accurate, and substantiated portrayal of their credit history. Any time an individual wants to become a client, they must take certain steps that include agreeing to certain legal disclosures and signing the engagement agreementThe engagement agreement sets out the services Lexington will offer and informs the client of her rights and payment obligations under the agreementUpon review of Ms***’ call to Lexington, a Lexington representative fully explained the service and costs to Ms***Ms*** agreed to place her payment method on her file and electronically signed the engagement agreement that made her a clientLexington then began representing her and did so for over a month before she filed this complaintLexington drafted a payment from Ms*** in accordance with the agreement she signedIt is unclear why Ms*** stated that she never set anything up with Lexington or authorized Lexington to act on her behalf. An attorney from Lexington has tried to contact Ms*** by both phone and email in regards to this Complaint and to speak about her caseThe firm has been unable to reach Ms*** and, as of the time of this Response, has not received any returned correspondence from herMs***, and any client, may obtain a copy of the engagement agreement either on the client website or by requesting it directly from LexingtonLexington would urge Ms*** to contact Lexington as indicated in its messages if she would like a copy of the agreement or would like to speak about her case or her Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintLexington represents its clients to ensure the items on their credit reports are a fair and accurate portrayal of their credit historyLexington does this by sending
challenges directly to the credit bureaus and letters to creditors on its clients’ behalfLexington uses a third party credit report provider to obtain the client’s first TransUnion credit reportThis fact and the cost of the report are described to each client when speaking with a Lexington representative. Ms*** engaged Lexington to represent her on September 22, after speaking with a representative from Lexington on the phoneShe agreed to purchase the TransUnion report in order for Lexington to begin the representationUpon receiving her Complaint that she felt calling Lexington was a waste of time and being “duped,” Lexington ended the representation on September 26, so Ms*** would avoid having to make any paymentsAn attorney from Lexington has conveyed this information to Ms*** and taken all available steps to try and resolve her ComplaintIf Ms*** has any additional questions or concerns, Lexington would encourage her to further correspond with Lexington. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law firm’s formal Response to Ms***’s Complaint with the Revdex.comMs*** was transferred to Lexington to assist her in addressing the negative items on her credit reports that may be affecting her overall credit
Lexington assists clients by ensuring the items listed on the credit reports are accurate and substantiatedLexington also provides credit monitoring and analysis, credit coaching and other online tools, a monthly FICO score, and identity theft protection and insurance. Upon receiving this Complaint from Ms***, an attorney from Lexington reviewed her initial phone conversation with a Lexington representative to review her payment datesLexington collects the first payment up to fifteen days after the client signs the engagement agreementAs Ms*** signed her agreement on January 5, her first scheduled payment was set for January This was confirmed with Ms*** on the initial phone callLexington proceeded to set up her case and begin representing her according to the engagement agreement, and subsequently drafted the first payment as scheduled. Lexington has attempted to contact Ms*** to discuss her ComplaintAt the phone number provided by Ms***, the firm was told that it had a wrong numberAn attorney has also sent several emails to Ms*** and, at the time of this Response, has not yet received any reply from herLexington is eager to discuss the details of Ms***’s Complaint with her and would urge her contact Lexington as indicated in the email to her. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe have reviewed Mr***’s complaint and have found that we do not have a record of his address, email address, or telephone number. We believe the call may have been a misdial. With this in
mind, we have made sure that this number is not in our system and Mr*** will not be contacted again. Should Mr*** have further questions, he is welcome to contact us. Thank youThanks, Kristine G*** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington regrets to hear of any problems Mrs*** may have had with Lexington and any poor customer service she receivedAn attorney from Lexington has contacted
Ms*** to discuss the confusion between her and Lexington that ultimately caused her ComplaintLexington and Mrs*** have come to an amicable resolution to her Complaint and Mrs*** has decided to continue to engage Lexington to represent her in her credit repair efforts. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]