Lexington Law Firm

Complaint: ***
I am rejecting this response because:My "dashboard" never showed more than removals as a result of your workthere were several you gave yourself credit for that quickly went back onto credit reportsNumber of removals was never "8"I have several letters from creditors showing the letters you sent them were not formatted correctly, and or did not contain the minimum amount of information to be responded to Your shoddy work is what resulted in this with no specifics being mentioned and not enough info to properly file a complaintI have emails stating you were providing these other services for me and saying you were following throughYou never did this I made a simple request to either mail them or to send to a different email and you refused to do eitherHad you stated you would not follow through and do this, I would have stopped your services months earlier because of all the incomplete disputes you filedI waited that additional days only because you were going to follow through with the lettersLet me know and I can send you copies of all the letters from the creditors I have attached of the escalation lettersYou took payment on June 1st and July 1st after these lettersNOTHING was done on account during that time..
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington assists clients to ensure the items listed on their credit reports are an accurate portrayal of their credit historyLexington began representing Ms***
on July 28, and began sending challenges to the credit bureaus and letters to creditors on her behalfLexington continues to work on behalf of its clients until the client affirmatively terminates the representationIn Ms***’s situation, Lexington was never notified that she wanted to terminate the representation so Lexington continued to work on her behalf. Upon receiving the Complaint from Ms***, an attorney from Lexington reviewed her case and verified that Ms*** had never terminated the representationLexington has, however, taken steps it feels should resolve Ms***’s concerns at this pointThese steps have been communicated to Ms*** via email, and would encourage her to contact Lexington as indicated in the email if she has any further questions or concerns. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because: A few of the things in the response from Lexington Law WERE NOT explained as statedAnd the remark of "Entertaining my demands" was unprofessional and uncalled forI had asked that all monies paid to Lexington Law be refunded since service provided was unsatisfactory.
Sincerely,
*** ***

Lexington Law Firm regrets to hear of any problems that may have arisen while Ms*** was a clientLexington takes every Complaint seriously and strives to resolve each in a timely manner and to each party’s satisfactionWhen an individual engages Lexington to represent them in credit repair,
that person has five days to decide whether they want to continue with the service or not before being charged a feeEven if the client and Lexington decide to push a payment out more than that five day period, the client is still responsible for that payment if they do not end representation by the fifth day. Upon receiving this Complaint, an attorney from Lexington reached out to Ms*** to speak with her about what happened with her payment and the date it was taken outLexington was unable to leave a voicemail for Ms*** as her mailbox was fullLexington did send two emails to Ms*** letting her know what steps it has taken to attempt to resolve her ComplaintIf Ms*** has any questions or would like to discuss her case then Lexington would encourage her to contact Lexington as indicated in the emails sent to her. Kristine G***|Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington is sorry to hear of any problems Mrs*** may have encountered while she was a client with LexingtonLexington takes all Complaints seriously and
strives to resolve them in a timely manner and to all parties’ satisfactionAll of Lexington’s clients must have a valid payment on file in order for Lexington to represent them and work on their behalfPayments are made to Lexington as recurring monthly payments for as long as Lexington represents the clientPayments are made for work that is previously completed on behalf of the client, in accordance with the Credit Repair Organizations ActAny updated information may have been updated by the credit card servicer as to not interrupt monthly recurring payments and service. Upon receiving this Complaint, an attorney from Lexington reviewed Mrs***’s case and contacted her via phone and email to discuss the details of her ComplaintAs of the time of this Response, Lexington has not heard back from Mrs***Lexington has, however, taken steps the firm feels should resolve her Complaint and has communicated these to her via voicemail and emailIf Mrs*** has any questions regarding this resolution it would urge her to reach out to Lexington directly as indicated in the messages to her. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal Response to Ms***’s Complaint with the Revdex.comLexington bills in accordance with federal legislation which states payments for credit repair cannot be made until after the work has been completed
The first payment a client makes is not for work completed in the first five days after opening a case, but rather the cost to set up the case with LexingtonThis includes the cost to obtain and analyze additional credit reports, initiate an identity theft insurance policy, obtain a FICO credit score, and provide access to online tools such as credit coaching, budget tools, and identity theft protectionEach client has five days in which he or she may terminate Lexington’s representation and not owe this first payment, but after the first five days this payment is owedEach month after this first payment, the monthly fee is owed on the agreed upon date for the work that is completed on the client’s case over the previous month. Ms*** did have a $balance, however when she decided to terminate the representation there was an amount owed for work that had been provided to her but not yet paid forUpon receiving this Complaint, an attorney from Lexington reviewed her case and reached out to her to inform her of Lexington’s billing procedure and let her know the engagement agreement also covers this informationLexington has not received a response from Ms***, but has taken steps it feels should resolve her concernsThis resolution was communicated to Ms*** via email and would urge her to contact Lexington directly if she has any questions or further concerns. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaint.Lexington Law firm is sorry to hear of any problems or misunderstandings Mr*** may have encountered while with Lexington Law FirmLexington takes all complaints seriously
and strives to resolve all concerns to the mutual satisfaction of all parties. Mr*** signed up for services with Lexington in order to have Lexington assist him with attempting to remove negative items off his credit reportsMr*** then closed his case and opened his case a month laterIn an attempt to help Mr*** financially, Lexington moved one of his payments to a later date, causing two consecutive payments to occur closer together than Mr*** may have realizedLexington has sent a number of disputes and letters to creditors on Mr***’s behalf, but unfortunately he was not a client long enough to know what effect those letters had. An attorney with Lexington has attempted to reach Mr*** by phone but was unsuccessfulLexington nonetheless has taken steps it feels should resolve Mr***’s concern so both parties can move on from this situation. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintWe are not aware of how a person could be on hold for that long. We do have busy times, but we have never heard of hour wait times. According to our
notes, he inquired about a charge that a third party made in order to secure his credit report for our work on his behalf. He was given the phone number for Credit Advantage in order to speak with them about the charge. When he spoke with us next, he still seemed to conflate our telephone support with this other number. Our agent discovered he had attempted to contact them after their business hours. Our agent helped him to understand they are not a hour hotline, and he should call during business hoursNext, on 3/2/17, the day before customer filed this complaint, he made us aware of his concerns. At that time he was informed that due to his feelings he would not be charged for our work. We offered many customer service options to him in order to make him happier. Customer accepted our offer to close his case with no billing whatsoever, however he continued to state he would complain to the Revdex.com. Customer also alleges we are taking money out of his account, but if he consults his bank statements he will realize that he was never charged any amount at all by us. The fees he agreed to pay, but denied us, have been waived in the interest of customer service and towards resolving his complaint prior to any necessity of Revdex.com involvement. Since customer requires no resolution, seems to misunderstand the entire situation, and we have provided every possible rectification for his alleged experience, we apologize for any inconvenience he may have experienced. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law has again reached out to Ms*** in regards to her Rebuttal of Lexington’s previous ResponseAn attorney and Ms*** were able to speak on the phone and resolve Ms***’s concerns to each party’s satisfaction. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintIn order for any person to become a client with Lexington, they must go through the process of agreeing to legal disclosures and sign the engagement agreement that
outlines the services Lexington will provide as well as the client’s rights and payment obligations during the representationMs*** signed the engagement agreement and Lexington began to represent her and offer all services available to her as a clientA client can subsequently terminate the representation at any time, and can do so by speaking or chatting online with a paralegal or by sending in a written request. Upon receiving the Complaint from Ms***, an attorney from Lexington reviewed her case and has reached out to her via emailLexington has taken steps it feels should resolve her concerns and has communicated those steps to Ms*** in its emailIf Ms*** has any questions or concerns about the steps taken then Lexington would urge her to contact the firm as indicated in the email. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because:This is the same nonsense I got on the phone calls when I called them There were removals in the beginning of our relationship when they actually were challenging things on the credit report They did great work, but they then left my account alone for over a year without challenging the remaining accounts They continued to bill I called them and told them I wanted to cancel it They said ok, but they needed to leave it open until it was reviewed for a credit Approximately months after that I noticed they were still billing me for services I originally hired them to challenge one particular report on my credit This one they did not get removed and I knew it wasn't guaranteed The issues isn't if they could get it removed The issue is that they kept billing me for over two years without doing anything They admitted there was no activity on the account for about a year and said the attorney offered me a month credit I accepted and then they billed me for more months This is not honest business Please have them send a report of the activity on the accounts over the past few years They collected between four and five thousand dollars This is far beyond any amount anyone has ever paid for credit repair I'm reasonable and honest They are not doing reasonable or honest business with me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: This is a scripted responseThere isn't any formal apologies for the way that THEIR employer addressed me and treated meIt sounds more if a defense statement against third parties tricking people to sign up with LexingtonI also very strongly don't believe these 3rd party companies are just willing fully transferring people to Lexington without any compensationThis company I complained about only took my name my address and told me to begin I had to follow their plan to ownershipIt was so convenient that Lexington was first in the listAlso you show no interest in investigating this " third party" companyI know as a honest businesses owner, I would want to investiga ted and sketchy or fictitious entity that has ties to my business or consumersSo try again Lexington
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Annette M*** Thanks so much for your help I really didn't know that the Revdex.com helped in this way, I've always thought it was just a place to report unsatisfactory service, product, i.eagain thanks so much!

Complaint: ***
I am rejecting this response because:
II am eternally greatful for having my contact information removed from their system yet I was contacted again earlier today by text messageI fully believe there should be a small amount of financial compensation due to the fact that I had to spend my time calming kids down that were asleep that got awoken due Lexington Laws breach of state law which was a call after 9pm est
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it's not trueAll accounts removed from my credit report were on MY behalfI have the disputed requests and outcomes to prove it was done by me and not LexingtonTwo different representatives said that a refund would be issued, it was notI requested the account be closed mid August because the payment was in fact too muchAll calls are recorded an inasked a representative to listen and she would notThen proceeded to hang up in my faceI want and need copies, in black and white of the "services" renderedAll paperwork mailed to me will be reviewed by my lawyer and I will proceed to take this matter to court.
Sincerely,
*** ***

Re: *** *** *** This is Lexington Law firm’s formal response to Mr***’ Revdex.com complaint'Southwest' assures us that customer has received his benefits. We were happy to help with his issue, but are not in the best position to address his concerns with 'rapid
rewards', or 'southwest', and encourage customer to directly contact the company making promises, if he feels they are not being honored. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to MrK***’s Revdex.com complaintLexington Law is always disappointed to hear that a client has had a negative experienceLexington does everything within its power to reach out and resolve complaints when they arise. Mathew
K*** started his relationship with Lexington on April 16, At this time, MrK*** signed the engagement agreement which clearly explains Lexington's standard billing practicesAt the end of June when MrK*** cancelled his case, he was informed of his final bill for services already rendered in accordance with the Credit Repair Organizations Act. Lexington has since reached out to MrK***, and both sides have reached a mutual resolution. Sincerely,Amy R***Executive AssistantLexington Law Firm

This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm (“Lexington”) has reviewed the complaint submitted by *** *** Ms*** called Lexington on April 27, at 11:15am to inquire about its services
During the telephone call, Ms*** received a free consultation However, it seems that Lexington had some difficulty in forwarding Ms***’s credit report to her Lexington will forward Ms***’s credit report to her as soon as possible Additionally, per Ms***’s request, Ms*** will not receive any additional calls, texts or e-mails from Lexington Lexington believes that this satisfactorily answers the concerns raised by Ms*** in her complaint Thanks,*** *** | Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington regrets to hear of Mr***’s Complaint and the misunderstanding of the amount of his payments to LexingtonIn order for an individual to become a
client of Lexington, he must sign an engagement agreement that outlines the services Lexington will provide in return for the payments each client makes according to the service level he choosesMany times when one client engages Lexington, Lexington will offer a discount for the first fee if another individual engages Lexington at the same timeThis discount is only for the first fee and not for subsequent monthly fees as well. An attorney from Lexington has spoken with Mr*** regarding the price of Lexington’s services and why he was billed as he wasAfter speaking on the phone Lexington and Mr*** have come to an amicable resolution to his Complaint. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Complaint: ***
I am rejecting this response because:Your company knew that my credit was very poor and the debt was high.There was nothing your company could do about that.So, "the monthly" work would be zero to none because the debt had to be paid.They should have made this clear instead of insisting on day when I called that letters can be sent out about these debts in order to improve this.This was an illusion given to me even though I insisted that I acknowledge the debt and no longer wanted your services because I knew nothing could be done about thisI am the only one who has to resolve this by paying.I think that the best thing your company can do is allow the client to manually close the account onlineNo questions asked, No pressure tactics.I am very disillusioned with the whole process
Sincerely,
*** ***