Lexington Law Firm

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington Law is disappointed to hear that a current or former client has had a negative experience during their time of representationLexington does everything within its
power to resolve such issues. Mr*** was billed according to the standard billing procedures as outlined in the Engagement AgreementLexington regrets to hear that there was confusion in the communication of these practices. Lexington has since reached out to Mr***, and both sides have reached a mutual resolution. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintMs***’s Response states, “first, I do not recall Lexington Law contacting. If they did ni messages were left on my voicemail so I would have no way of knowing they were trying to reach me.” [sic] Ms*** emailed Lexington Law Firm on 11/22/with her concerns and refund request, and her threat to go to the Revdex.com was also included in this emailWithin three hours, a Lexington Law Firm paralegal attempted to call Ms*** at the phone number she provided for her case, and the paralegal left a voice mail for Ms*** to return the callMs*** emailed Lexington Law Firm soon afterwards and said that someone called her regarding her refund request; she explained that she tried to call back but was placed on hold; she was unable to hold because she was at workMs*** then requested someone call her back later that eveningAt approximately 7:49pm, a Lexington Law Firm paralegal called Ms*** back, and they discussed the refund request, which was denied for reasons previously stated. In this Response, Ms*** goes on to state, “Second, it is true I called lexington law to inquire about the fluctuating of my credit score but had to sign up with their program to get answers. I was not at that time attempting yo remove anything from my credit because I filec bankruptcy in and all my new bills were recent.” [sic] On the day Ms*** opened her case, she reviewed her TransUnion summary report with a Lexington Law Firm Credit ConsultantDuring this review, Ms*** was surprised by a negative item that was unknown to herMs***’s response to the new information was “I want to dispute that.” She then continued to sign up for Lexington Law Firm’s credit repair services and stated that she had been doing it herself, but she wanted to try the services for at least a monthOnce her case was opened, Ms*** logged into the client website and manually selected what items to challenge and how she wanted them challengedAt no time did Lexington Law Firm force Ms*** to sign up for services or inform her that she had to challenge certain negative items on her credit reports. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Anthony C***

Revdex.com spoke to *** todayHe stated that he has been in contact with the consumer and has offered a refund for the parts and labor. *** is waiting for the consumer to come in

Re: *** *** *** This is Lexington Law Firm’s formal Response to Ms***’s Complaint with the Revdex.comLexington has looked into Ms***’s matter of why these emails have been sent to her late husbandAfter reviewing her Complaint, Lexington believes it has
found and resolved any issues of emails being sent to Ms***’s email addressLexington has been in communication with Ms*** via email in order to address her concern and would encourage her to contact the firm if there are any remaining questions or concerns. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintLexington Law Firm regrets to hear of any problems that may have arisen while Mr*** was a clientLexington offers different levels of service meant to assist
various budgets and needs when it comes to credit repairLexington also strives to help clients with long term credit monitoring and analysis after they no longer need credit repair. An attorney from Lexington has reviewed Mr***’ case and any problems that he may have had with billing and customer serviceThe attorney has tried to contact Mr*** twice, by phone and by email, but has not yet heard back from himLexington has taken steps it feels should Resolve Mr***’ Complaint and has communicated these steps to him via emailIf Mr*** any questions or concerns, Lexington would encourage him to contact Lexington as indicated in the voicemail or email he was sent. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintMr*** signed up for services with Lexington Law Firm on 11/22/15. He was informed that he had six days to cancel his services without being charged. On 11/30/15, Lexington Law Firm began
challenging questionable negative information on his credit reports. Mr*** was informed of the first work fee of $99.95. On 11/30/15, Mr*** called in to attempt to postpone his first work fee to 12/17/15; however, on that same day the first work fee drafted. Lexington Law Firm's policy is to provide up to days for the initial fee (i.e., December 07, 2015)Consequently, the first work fee was due prior to 12/07/and could not be extended out to 12/17/15. Regardless, Lexington Law Firm agreed to refund the $and redraft at a later date. Due to a clerical errors, the refund was not properly processed until 12/09/15. The $first work fee was refunded for client satisfaction, and the services were still performed. Mr*** has had at least negative items removed within that short time frame. Lexington Law Firm apologizes for the clerical errors regarding the delay of the refund; however, the first work fee could not have been extended past the first days. Ultimately, services have been rendered, a refund has been issued for client satisfaction, and Lexington Law Firm considers this matter resolvedThanks, Kristine G*** | Managing Executive Assistant, Lexington Law Firm

Complaint: ***
I am rejecting this response because: As I stated I canceled my plan because there was nothing else that could be done wuth my accountIn no way did I agree to change my services with them to another plan as they state.Produce a copy of the contract that you say
I signed agreeing to what you have stated. Produce the call. TThis company is lying
Sincerely,
*** ***

RE: *** *** *** *** This is Lexington Law Firm’s formal Response to Ms***’s Complaint with the Revdex.comBefore becoming a client of Lexington, any individual must complete the engagement process, which includes a payment for a full TransUnion credit
report and signing the engagement agreementThe TransUnion credit report is paid to and provided by a third party and not LexingtonThe engagement agreement includes the client’s rights and obligations, including the amount of monthly costs associated with services, and the services Lexington is to provideEach client has a five day right of rescission, and if the client terminates the representation within those five days will owe no payments to LexingtonAs Ms*** did terminate the representation within five days there were no payments made by her to Lexington. Upon receiving this Complaint, an attorney from Lexington reviewed her case and any phone calls Ms*** had with LexingtonAlthough there were no instances found of a Lexington representative swearing at Ms***, Lexington is sorry to hear of any issues that may have come up while Ms*** was a clientLexington has reached out to Ms*** to resolve the issues stated in this Complaint and believes they have been resolved. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** *** This is Lexington Law Firm’s formal response to Mr***’s Revdex.com complaintLexington represents clients in credit repair, specifically to ensure the items being reported on their credit reports are a fair and accurate portrayal of their
credit historyBefore an individual becomes a client, he must sign an engagement agreement that sets forth what services Lexington will provide and the rights and payment obligations the client will incurA client also places a method of payment on file and authorizes Lexington to draft payment after the services have been performed by Lexington. Mr*** became a client on July 25, after he signed the engagement agreementLexington began providing services and sent challenges to the credit bureaus and letters to creditors on his behalfLexington also provided Mr*** with identity theft insurance, online credit coaching and budget tools, and a monthly FICO scoreLexington drafted payments after providing the work as agreed uponOn one occasion Mr*** called to go over the billing date and amount owed, and on another occasion Mr*** made a payment to Lexington over the phone. An attorney from Lexington has contacted Mr*** to speak with him about the details of his Complaint and to gather more informationAs of the time of this Response, Mr*** has not responded to Lexington’s voicemail or email regarding the matterLexington is eager to speak with Mr*** to address any of his concerns and would urge him to contact Lexington as indicated in the voicemail and email. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintWe ask that you read and understand our first response which fully addressed your statements. This 'rebuttal' contains no new content. Neither does it address or counter the facts we provided. Once again, you were charged a total of for your case set up and four months of service that resulted in us achieving deletions from your reports. These are documented facts. Also documented is the fact that your bank declined our lawful and agreed upon charges for this services at least times. You may wish to verify this yourself as your allegation that we continued to charge you after you cancelled is presented in a disingenuous way here. We hope this is merely confusion on your part rather than a knowing omission. We were attempting to collect past fees which you did not pay on time. You were aware of this. If you could not afford the service, you must simply let us know. However you continued to allow us to work under our agreement on your behalf, yet did not pay as agreed. Additionally you attested you read and understood our contract, which is in plain language, and you signed it after agreeing you had fully read and understood. Additionally if you were ever confused, you could simply seek clarification from us on any part of our arrangement. Since there is no truth at all to your allegations we decline to refund you the fees we earned and invite you to accept the responsibility of your agreement with us. We could not have achieved the results we did, or even offer to help in any way without your agreement to pay for the service. You received a clear benefit, could have cancelled at any time, and your agreement to pay our fees for this service is a matter of record and is fully documented. If we ever err or a client somehow does not receive value for the service we render, we are committed to making it right, however in this case, there is simply no merit whatsoever to your allegations against us, as we've already shown. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I apologize for the lack of feedback, however, I do want to state that my complaint was resolved as of early February. I am satisfied, now, with the number of days that have elapsed, that I will have no further issues with the company. Thank you, very much, for your intervention!! Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’s Revdex.com complaintWe have researched your concerns and see that you never contacted us to cancel until January 30th of this year. Yet you received all of our emails on the progress
we made in your case, paid your bill each month as presented and agreed to, and actively involved yourself in communicating with us on other issues, including payment adjustments that seem to indicate your continuing understanding of our billing. Please understand that when our agent told you your husband did not cancel as you stated to us, we have proof. All calls coming in are noticed, even if brief, by our system. Every call we make or received is logged. We honored your cancellation the moment you made us aware. Additionally you were billed at the correct rate for months and we would be unaware of your confusion regarding our offer of a discount on the set up fee, unless you inform us. You did not inform us until months later, after accepting our billing each month at for each case. Your husband did not contact us on your behalf at any time during your service, and did not cancel your case. Additionally the credit bureaus themselves reported to us that they had deleted at least items on your individual case alone. This is far from your statement that we 'have not followed through'. Additionally as of January those results were still the there according to updates we receive as long as you are a customerHowever understand that if you are incorrect in your allegation of inaccuracy, a creditor MAY republish the item. This is why we get your written agreement that we do not dispute accurate items. Our work over the last couple of months is still causing an investigation and you may see even more results. However after having the opportunity to address your incorrect beliefs, we are returning all the fees we collected from you. Ultimately we want happy customer's and if you truly do not see the value we provided, and our need for an actual cancellation, so we don't just keep on working for you without payment, then please enjoy both our hard work and the great results we achieved, on us. Again items hurting your creditworthiness were deleted as a result of our work. You paid us a total of for this, over a six month period, and all of this will be refunded due to your lack of satisfaction with the service. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re:# *** *** *** This is Lexington Law Firm’s formal response to Mrs***’s Revdex.com complaintCustomer was never billed. She cancelled her case a few days after signing up. Another party, using her payment method, was charged however.
Her spouse was the one who agreed to be billed after five daysHe does not live in the same state, so his contract has slight differences. He would have specifically agreed to be billed. Apparently this is causing confusion for her, and we understand. However we note that when she called us this was all explained again. She signed up online and could not have done so without explicitly agreeing to be billed after the five day grace period. All terms were disclosed and we can send a copy of this agreement to her if she does not retain her copy. Regarding her spouses case, we advise that he is being billed under the same card. We must hear from him directly in order to close the case, and cease our work on his behalf, or Ms*** can call us to remove the payment card if he does not wish to cancel, whereupon his case will close until we hear from him. The law does not allow any third party to direct a case without specific permission from a client themselves, regardless of who might be paying. We point this out to avoid future confusion. Again this customer was never billed for her case, she allowed another to use her card, and he agreed to be billed after the five days. We hope this explains the confusion. Thanks,Kristine G***|Managing Executive Assistant, Lexington Law Firm

RE: *** *** *** Lexington Law reiterates its statements from its initial Response to Ms***’s Revdex.com Complaint, including its billing practice in accordance with the Credit Repair Organizations ActWhen Ms*** closed her case with Lexington, the firm collected payment for work that was previously completed on her case but not paid forThis information is included in the engagement agreement Ms*** signed when she became a client and can be provided again to Ms*** upon her requestThe refund given to Ms*** was given as a courtesy. Lexington Law Firm and its attorneys assist thousands of client every year to repair their credit and be more able to obtain creditThis includes Ms*** as over the course of the two months she was with Lexington was able to see eighteen items deleted from her credit reportsIf Ms*** has questions regarding her credit score or items reported by creditors and/or the credit bureaus, she should contact the appropriate source to obtain more informationLexington can provide her copies of her credit reports it obtained for her if she so desires. Lexington has taken steps it feels is appropriate to resolve Ms***’s Complaint based on her desired outcomeLexington is unable to acquiesce to her additional requests as Lexington is unable to send any letters from the credit companies or the credit bureaus to Ms***. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

RE: *** *** *** This is Lexington Law Firm’s formal response to Mr***’ Revdex.com complaintLexington Law Firm regrets to hear of any problems Mr*** may have had while he was a clientMr*** engaged Lexington to represent him in repairing his credit report by
ensuring the negative items on his report are an accurate portrayal of his credit historyWhen Mr*** spoke with a representative for the first time, he was specifically told that Lexington could not promise any specific outcomesThe reason for this is that Lexington is not responsible for reporting or deleting items from credit reportsThese items are placed on credit reports by the creditors and/or the credit bureausLexington challenges items with the bureaus and sends letters to creditors on its clients’ behalf to ensure the items being reported are accurate and verifiable under the Fair Credit Reporting Act. Lexington works on only one aspect of an individual’s credit score, which is the payment historyOther factors affecting one’s credit score are utilization ratio, amount of inquiries, length of credit, and type of creditEven if negative are removed from one’s credit report, the other factors still contribute to the score and can help increase it or lower itLexington sent out a number of challenges to the credit bureaus and letters to creditors on Mr***’ behalfIf a client is ever unhappy with their results or Lexington’s’ services then he is able to end the representation at any time. Upon receiving this Complaint an attorney from Lexington reached out to Mr*** to discuss his case and the details of his ComplaintLexington has called and left two voicemails for Mr*** and followed up with an emailAs of the writing of this Response Lexington has not been able to speak with Mr*** about his ComplaintLexington would urge Mr*** to contact Lexington as indicated in the messages so they can talk about his Complaint and any additional resolution. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Re: *** *** and *** *** This is Lexington Law Firm’s formal response to Mrand Mrs***’s Revdex.com complaint. This misunderstanding was resolved to the clients’ satisfaction on 3/15/17. Claudia I***Attorney StaffAdministrative
AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, assuming I receive said documents
Sincerely,
*** ***

Complaint: ***
As I said before I was not done right fabrication lead me to Fincial ruins and I ant all my monies refunded back to me immediately
I am rejecting this response because:
Sincerely,
*** ***

RE: *** *** *** This is Lexington Law Firm’s formal response to Ms***’ Revdex.com complaintLexington law regrets to hear of any concerns Ms*** had while she was a clientLexington takes all complaints seriously and strives to resolve any issues in a timely
manner and to each party’s satisfaction. Ms*** was a previous client with Lexington in years and Ms*** decided to again enroll with Lexington for credit repair servicesShe enrolled in February of and was with Lexington for three months before she decided to close her caseDuring her three months with Lexington Ms*** saw seven items removed from her credit reports and a number of inquiries removed as well. When Ms*** enrolled again with Lexington she signed an engagement agreement, as does every individual when they become a clientThe agreement outlines what services Lexington will do, how clients may contact us, and specifics as to how it represents its clientsThis Agreement is always available for clients to review. An attorney has tried to contact Ms*** several times, but the parties have not been able to get in touch as of the writing of this ResponseLexington is eager to speak with Ms*** to try and resolve any of her issues and urges her to reach out to Lexington as indicated by voicemails and emails he has received. Claudia I***Attorney StaffAdministrative AssistantLexington Law FirmNorth Salt Lake P: (801)297-2494Ext20056E:[email protected]