Hello, I have spoken with the customer and explained to her that the vehicle she took home was the same make and model as the car she test drove because all the vehicles we had available for a test drive had the same equipment as the one she purchased, including the wheels and the interiorThe only other vehicle in our inventory which could be confused with her vehicle was a premium select edition which was inside on the showroom floor at the time, so no there would have been no way for her to drive that vehicleI asked her more than once if it was possible she drove a Q70L because I did have a couple in stock with different wheels and she insisted she did notI then reviewed our E-Leads records to see if the vehicle she bought and took delivery of was the same one we had on the work sheet we provided and it wasOnly one vehicle was reviewedMs [redacted] made no mention of any problems upon delivery of the vehicle and it was only sometime later she voiced a concern.Steven ***General ManagerLia Infiniti of Latham [redacted]
We apologize for the miscommunication regarding the refund check It has been mailed If Ms [redacted] does not receive in a timely manner please have her contact me directly.Michael AC [redacted] ControllerLia Group, Inc[redacted]
Customer’s vehicle was purchased at [redacted] Nissan and customer has all service and repairs and maintenance performed by [redacted] and independent facilitiesCustomer’s vehicle was brought in to our location for cleaning due to [redacted] leaving oil fill cap off after performing service [redacted] paid for full detail for customerCustomer picked up vehicle satisfied and returned to dealer the following day, customer states rear seats in vehicle were damaged by detailers during the cleaningManager and detailers inspected rear seats, detailer verified the cut in the rear seats that were there prior to cleaning the vehicleCustomer was walked around shop and detail area and shown all tools used to clean vehicles, and customer agreed that our cleaning equipment would not have caused perfect slices in fabric as the seats haveDetailer identified cuts from possible car seats or dragging an object across seat while removingSeat belt buckle has similar groove in it as well Customer has been in contact with Nissan Consumer Affairs and management as wellI have spoken directly to our Nissan FOM prior to this email and he agreedCustomer stated consumer affairs that they just want to make sure they don’t have to pay for the damages when their lease expiresMrs [redacted] called late last week and requested speaking to someone with higher authority than myself and I forwarded info and contact numbers to [redacted] and requested that he speak with herI have not been contacted since from the ***’Respectfully, [redacted]
We are rejecting the offer from Lia Toyota and requesting the case re-openedThe offer was for a store gift card of $to be spent at Lia ToyotaThis is useless to us they sell cars and service cars This process of having the camper has been more than an only an inconvience It was not done properlyIf Lia Toyota did not know how to fix and RV they should have as a business , told us that from the startThey did not order parts that were needed from the start, but waited.We took the camper home yesterdayThey trim over the wheel well is not put on wrong and is looseThe rear running lights are not turning onThe repair to the right interior trim panel was not completedThe panel was pushed out of place when the vehicle was rear-ended sincerely [redacted]
[redacted] brought her vehicle in on April the ThirdThe technician test drove the vehicle and found the rear struts were making noiseThe technician replaced the struts and the Service Advisor ( [redacted] ) test drove it and found the noise to be gone [redacted] brought the vehicle back in on April the 13th stating it was still making noiseI went out to her vehicle and was able to verify her concernI had the vehicle brought into the shop and diagnosedThe technician found that the right rear control arm was failingI then put [redacted] in a rental vehicleThe Technician replaced the control arm and then he and I test drove the vehicleWe found that there was no noise and the vehicle was operating as designedWe sent the vehicle to the body shop to have the scratch on the driver’s side door taken care ofWhen [redacted] picked up her vehicle she noticed a different scratch on the driver’s side, another on the rear passenger door and a dent on the front passenger doorShe also found marks on the hood of the car [redacted] contacted [redacted] Fullerton on April 24th [redacted] Fullerton (Parts and Service director) looked at the vehicle with [redacted] (Body Shop Manager) and then contacted [redacted] and advised her that Lia would take care of the dent and the scratch out of good-will but were not taking care of the marks on the hood because they were stone chips and had been there for some time due to rust forming [redacted] okthe repairs and they were performedWe stand behind the vehicle we sold and did everything possible for customer satisfactionSincerely, [redacted] Service Manager Lia CJDR
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintLia Hyundai made the offer to me and must stand behind it I was told that the $Prepaid Visa virtual reward card would be valid through January 31, 2017, but it was not I believe that Lia Hyundai should contact its partners to ensure that I receive the remaining $of the $reward that it promised me [redacted] ***
April 8, Revdex.com [redacted] Dear [redacted] , This message is in REF # [redacted] , [redacted] In response to Revdex.com complaint filed by Mrs [redacted] It’s come to our attention that Mrs [redacted] is claiming that upon her purchase of a new lease, Nissan Rogue that she was not presented with any manufacture customer rebates I am sending along with this response copies of several documents to prove that Mrs [redacted] received and was properly disclosed all figures and available rebates towards her new lease in questionThe first sheet, which is printed from Nissan, is a document that explains all available rebates and incentives that a customer specially qualifies for based upon their zip code and vehicle they are purchasing or leasing In this case, the vehicle qualifies for a $customer lease cashThe second document, which is a binding legal document signed by Mrand Mrs [redacted] , disclosing in great detail all necessary charges and incentives used towards the purchase of the vehicle There is no doubt in my mind that every customer is disclosed all customer rebates used in every purchase or lease The rebate can’t be used by a dealer, and can only be utilized by the customer purchasing the vehicle Therefore it would not be advantages for dealer not to offer it to a customer that qualifies for itUpon review, with all the inconsistencies and claims, as well as all the sign documentation, which are legal binding documents, I do not feel that Lia Nissan is responsible for any unpaid charges of over mileage The customers were properly disclosed of all charges, rebates and liabilities There are several legal documents supporting the dealerships stance, and copies were given to the customers on more than one occasionPlease let me know if there is anything else you needWarm regards,
Lia Hyundai of [redacted] has nothing to do with the gift cards once activatedMr [redacted] needs to contact [redacted] or [redacted] who provide the programDominick [redacted] General Manager Lia Hyundai [redacted]
Mr [redacted] was sent a $gas card as agreed on 1216/via certified us mail delivery wasattempted times and notice was left that the package was available for pickup at the local postofficeOn 12128/delivery was refused at the Mr [redacted] residenceSeveral times betweenthen and the date of his complaint he was offered the opportunity to come in and receive thefuel he's requesting, both in writing and by phoneWe also offered to have an employee pick hisvehide up and fuel it for himHe was not open to any of those optionsThe only acceptablesolution for him was for us to send a non traceable package to a po boxWe felt uncomfortablesending an activated prepaid card without traceabilityHe has since requested to contact and nocommunication with him, and we've abided by that requestWe feel like we've gone above andbeyond to fulfill out obligations, however we are attempting to send another certified lettercontaining the requested $prepaid gas card to his address.ThanksAaron [redacted] General ManagerLia Honda [redacted]
[redacted] is correct that in fact $2,was set up included in the deal for lease payments Check number for $2,was sent to Hyundai Motor Finance on 5/1/& cleared the bank on 5/8/ I noticed a mention of past tax which would not have been included in the deal If she is receiving any thing further please have her forward to Dominick F [redacted] or email at [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I believe you expected that I do find the response to be satisfactory concerning ID [redacted] , it totally failed to address the issueWhile much of Mr [redacted] response is fairly accurate there are some issues that do not find agreement with meFirst of all I DID ask for Zero Per Cent financing and Mr [redacted] said it could not be offered to me even though the ad on website said it was Then I said I will pay cashAs for the dispute I have Mr [redacted] answered it for me, and I must say better than I could His response speaks clearly, in my humble opinion, that I was the victim of the classic definition of “bait and switch by Lia KIA”, his response addresses that, not me I quote him “the ad said it was a Hybrid EX with the technology package” That is the ad that I responded to precisely, that is the car I was thought I was purchasing No one at the dealership ever alert me to the fact that I was not buying the they advertised, they in bad faith lead me to believe I was buying the advertised carIn fact to make to make sure I got everything I asked the sales rep “Do both of the cars come with heated and ventilated seats”, she reviewed her information and answered “yes they do” I said I will take the Smokey BlueOnce again in my humble opinion I feel that I am also a victim of the “classic definition of Deceptive Advertising” I went specifically to Lia KIA because they advertised two fully equipment year old model Optima Hybrid for $19,999.00, it was not discounted for me as Mr [redacted] would have you think I did not ask for a discount because I knew it was a great value for a Hybrid EX with technology package In fact after I complained in a letter to Lia KIA in Albany, that they ignored, they changed the description of the Pearl White Hybrid I was also considering and reduced the price A self-admission of the advertising of the vehicle It appears that a resolution will only be resolved by going forward with a matter in the courts of the Commonwealth of MassachusettsThank you so much for assistance that you tried to get but it appears Lia has no intentions of addressing a serious breach of faith Sincerely, [redacted]
Hello- I did not pay out of pocket for the repairs as it was covered under warrantyI did lose time from work and salary to take the Jeep to be repaired the first time and then driving back upstate because Chris promised to switch the Jeep and I emailed date I would be up in town, I also emailed him when I was coming and CC the salesman and when I got upstate, Chris took a vacation day and I saw the salesman and he couldn't do anythingI have all the emails I can forward to you as paper trail
When we leased [redacted] her Sonata we looked up her account on dealer track which showed she had one remaining payment We filled out the appropriate paperwork for lease return which stated Lia Hyundai was paying one remaining payment, the worksheet for the deal also showed one remaining payment Are initial thought is she or Hyundai must be mistaken dealer track shows one remaining payment Adam spoke with her explaining our side of the story Within an hour I reached out to our [redacted] rep and he said sometimes dealer track has unreliable information and she did owe remaining payments at the time of the transaction I had Adam call [redacted] back and tell her we would make the other remaining payment to *** She told Adam she already sent the payment so we are sending the payment directly to herI will interoffice all the supporting paperwork Jeff [redacted] General Manager Lia Hyundai of Albany [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Let me respond to each of the points brought up by Ms [redacted] : 1.) I did not want the tire patched due to the advice of another Lia Toyota (the one located in Northampton, Massachusetts)Attached is a record of the advice given by this dealershipNote that the service department explicitly wrote "There is a tire plug that is leaking, it is close to the sidewall and should not be repaired NEEDS NEW TIRE" 2.) The option of paying for a tire myself and having the labor cost waived was not even presented to me as an optionThe excuse of "helping with the cost" by offering the cheapest possible tire is not only silly but also disrespectful3.) I did agree to the 50% split in the cost, but at no point did I suggest that this agreement was the end of my complaintI needed the tire replaced, and was following the advice of the Northampton dealership by not agreeing to have the tire patchedI never even hinted that this meant that the issue was "resolved", and in fact even commented that I would "deal with the issue of the cost after the tire is replaced." I do not feel that I received great or even acceptable customer serviceWith a falsely advertised vehicle, outwardly rude and cursing service managers, and multiple attempts to break the verbal contract which I had agreed to, I think this interaction would qualify as "horrible customer service" and likely even illegal behavior by falsely advertising a vehicle While Ms [redacted] may have "no reason to believe the vehicle was sold with a plug in the tire", I can assure you that absolutely no modifications were made to this tire since the time of purchaseThis seems like a very easy excuse for falsely advertising a vehicle and not conducting a proper inspection prior to sale Under the "tires & suspension" system section of the webpage for the Point Inspection for Toyota Certified Used Vehicles (http://www.toyotacertified.com/inspection.html) the very 1st point listed is "Inspect tires for defects, damage, and inflation." This point was either missed completely, not properly checked, or blatantly disregarded before the sale of this vehicleAnyone who has ever had a plug in their tire knows that it may be a temporary solution, and may even last many months, but that it is by no means a permanent solutionIt is unfortunate that the plug did not start leaking right after the vehicle was purchased, but that does not excuse the fact that the plug was there, either purposefully or accidentally, when it was soldI do not mean to be a burden on this dealership or the Revdex.com, but I do not feel that this resolution was "fair" to me, the customerIf a dealership can blatantly disregard their own advertised procedure, then refuse to resolve it when they are caught, there is no limit to the misconduct that dealerships such as this one can get away with I refuse to accept these short and inadequate responses from the dealership as a "resolution" to this borderline illegal activity [redacted]
We have removed Ms [redacted] 's information from our data baseWe have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the likeWe have dealt with the employee issue internally based on the information Ms [redacted] has provided We have reached out to our business partners to remove her from their lists She was removed prior from our internal computer system as she requested months ago [redacted] Controller
The MSRP listed for the vehicle Mr [redacted] referenced in the online listing was for a Kia Optima Hybrid LX with Convenience PackageThe customer did not pay for any missing features as the vehicle that was listed online with an approximate MSRP of $27,and with a discounted listed price of $19,Were a customer to price out a Kia Optima EX with the technology package they would find an approximate MSRP of $35,The description of the vehicle was in error, not the transaction priceMr [redacted] did not inquire about the perceived missing options during his test drive, nor when he and his wife came in to complete the transaction following dayI cannot ascertain how Mr [redacted] would not have inquired about nor have noticed the options he feels were missing (leather seats vs cloth seats/panoramic moonroof vs no moonroof/navigation system not present) prior to or during delivery of the vehicle [redacted] Lia Kia d [redacted] @liacars.com
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read the response from Mr [redacted] and I guess I am not surprised he has "altered" the truth in what actually happened with my encounter with his dishonest employeesI have attached handwritten figures from the sales manager and/or the finance manager, I am not sure because [redacted] (saleman) had to go in the back to speak to ***(sales manager) (NOT THE SALESMAN, AS MR [redacted] CLAIMS) and I have attached the figures given to me by Mr [redacted] on MondayAs you can see, the SALES MANAGER did not have a VIN Etching charge in his figures, because I was never told of this charge or that I had the OPTION of not paying it!! He never asked me if I wanted it or not, because I had no clue of itPLEASE SEE THE $FOR SALES TAX??????? Also, THE SALES MANAGER IS THE ONE WHO OFFERED THE REDUCTION IN MY PAYMENT AFTER HE LIED ABOUT MY PAYMENT OF $1,HE SAID, "I TELL YOU WHAT, I"LL MAKE YOUR PAYMENT BE $WITH THE TAX"And I said, "Really? Thank you".( I have my daughter as a witness to this!) He never said that in order to get your payment to you have to put more money downI TRUSTED these people and they were lying to meMr [redacted] is not being truthful in his responseHe knows EXACTLY what happened and that is why he was MORE THAN EAGER AND WILLING to give me my money back that day And, as I had stated in my email to Mr [redacted] the next day, "Why was I happy that I got my money back, because you stole it from me in the first place!! I did shake his hand when I left because I was thrilled I got MY money back, but then I thought about it and I realized it was stolen from me, I should have gotten it back!! That is why I want them to reimburse me the acquisition fee of $as a "good faith gesture"I am quite sure the dealership can reimburse me that fee, seeing as most of the Honda ads say that the acquisition fee is included in the down! Or they can take it out of another account they have, like the "UNSATISFIED CUSTOMER FUND" as I am sure they have such an accountThey should "eat it" as these are the consequences of such unethical behaviorsThen maybe they will train their employees to be honest and more helpful, rather than to be liars and evasive!!!!!
After lengthy discussions with Mr [redacted] we agreed to replace the tire with a Goodyear tire to match the others on the car and to split the entire cost of the Goodyear tire & installationThe customer agreed to this option and the tire was orderedThe customer came in when the tire was in, had the tire replaced and paid 50% of the total as agreedLet me know if you have any additional questionsChris [redacted] Lia Auto Group
The last open recall on this was completed August (attached) way before her date of sale it was for Fuel Pump ModularShe currently has a open warranty extension for hard power steering that can be verified if needed(also attached)She can bring that to our Lia Honda Albany location if Kingston is a problem to get to since she lives in Schenectady
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe vehicle is still not working "as designed"The noise from the rear continues and I do not feel as if the vehicle sold to me was ready for saleI am very concerned with my purchase from Lia, being that I do carry precious cargo (my children) in this vehicle and have had nothing but issues since purchasingThe rust forming on the hood was very fresh, since my vehicle was left in their lot after sanding the drivers door and it rained two days straight in AprilEven the GM Chris made a point to call me on a Saturday from his cell phone and said "they will not honor those dents because it looks like it's been there for about two weeks" which at the time, my car was there just two days shy of two weeks! I would greatly appreciate if someone would take the time to give my car a thorough check to be sure there isn't any underlying problems and fix the noise properlyThis should not be the customers problem nor should any customer have to take all of this time and effort to get things done right the first timeRegards, [redacted] ***
Hello, I have spoken with the customer and explained to her that the vehicle she took home was the same make and model as the car she test drove because all the vehicles we had available for a test drive had the same equipment as the one she purchased, including the wheels and the interiorThe only other vehicle in our inventory which could be confused with her vehicle was a premium select edition which was inside on the showroom floor at the time, so no there would have been no way for her to drive that vehicleI asked her more than once if it was possible she drove a Q70L because I did have a couple in stock with different wheels and she insisted she did notI then reviewed our E-Leads records to see if the vehicle she bought and took delivery of was the same one we had on the work sheet we provided and it wasOnly one vehicle was reviewedMs [redacted] made no mention of any problems upon delivery of the vehicle and it was only sometime later she voiced a concern.Steven ***General ManagerLia Infiniti of Latham [redacted]
We apologize for the miscommunication regarding the refund check It has been mailed If Ms [redacted] does not receive in a timely manner please have her contact me directly.Michael AC [redacted] ControllerLia Group, Inc[redacted]
Customer’s vehicle was purchased at [redacted] Nissan and customer has all service and repairs and maintenance performed by [redacted] and independent facilitiesCustomer’s vehicle was brought in to our location for cleaning due to [redacted] leaving oil fill cap off after performing service [redacted] paid for full detail for customerCustomer picked up vehicle satisfied and returned to dealer the following day, customer states rear seats in vehicle were damaged by detailers during the cleaningManager and detailers inspected rear seats, detailer verified the cut in the rear seats that were there prior to cleaning the vehicleCustomer was walked around shop and detail area and shown all tools used to clean vehicles, and customer agreed that our cleaning equipment would not have caused perfect slices in fabric as the seats haveDetailer identified cuts from possible car seats or dragging an object across seat while removingSeat belt buckle has similar groove in it as well Customer has been in contact with Nissan Consumer Affairs and management as wellI have spoken directly to our Nissan FOM prior to this email and he agreedCustomer stated consumer affairs that they just want to make sure they don’t have to pay for the damages when their lease expiresMrs [redacted] called late last week and requested speaking to someone with higher authority than myself and I forwarded info and contact numbers to [redacted] and requested that he speak with herI have not been contacted since from the ***’Respectfully, [redacted]
We are rejecting the offer from Lia Toyota and requesting the case re-openedThe offer was for a store gift card of $to be spent at Lia ToyotaThis is useless to us they sell cars and service cars This process of having the camper has been more than an only an inconvience It was not done properlyIf Lia Toyota did not know how to fix and RV they should have as a business , told us that from the startThey did not order parts that were needed from the start, but waited.We took the camper home yesterdayThey trim over the wheel well is not put on wrong and is looseThe rear running lights are not turning onThe repair to the right interior trim panel was not completedThe panel was pushed out of place when the vehicle was rear-ended sincerely [redacted]
[redacted] brought her vehicle in on April the ThirdThe technician test drove the vehicle and found the rear struts were making noiseThe technician replaced the struts and the Service Advisor ( [redacted] ) test drove it and found the noise to be gone [redacted] brought the vehicle back in on April the 13th stating it was still making noiseI went out to her vehicle and was able to verify her concernI had the vehicle brought into the shop and diagnosedThe technician found that the right rear control arm was failingI then put [redacted] in a rental vehicleThe Technician replaced the control arm and then he and I test drove the vehicleWe found that there was no noise and the vehicle was operating as designedWe sent the vehicle to the body shop to have the scratch on the driver’s side door taken care ofWhen [redacted] picked up her vehicle she noticed a different scratch on the driver’s side, another on the rear passenger door and a dent on the front passenger doorShe also found marks on the hood of the car [redacted] contacted [redacted] Fullerton on April 24th [redacted] Fullerton (Parts and Service director) looked at the vehicle with [redacted] (Body Shop Manager) and then contacted [redacted] and advised her that Lia would take care of the dent and the scratch out of good-will but were not taking care of the marks on the hood because they were stone chips and had been there for some time due to rust forming [redacted] okthe repairs and they were performedWe stand behind the vehicle we sold and did everything possible for customer satisfactionSincerely, [redacted] Service Manager Lia CJDR
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintLia Hyundai made the offer to me and must stand behind it I was told that the $Prepaid Visa virtual reward card would be valid through January 31, 2017, but it was not I believe that Lia Hyundai should contact its partners to ensure that I receive the remaining $of the $reward that it promised me [redacted] ***
April 8, Revdex.com [redacted] Dear [redacted] , This message is in REF # [redacted] , [redacted] In response to Revdex.com complaint filed by Mrs [redacted] It’s come to our attention that Mrs [redacted] is claiming that upon her purchase of a new lease, Nissan Rogue that she was not presented with any manufacture customer rebates I am sending along with this response copies of several documents to prove that Mrs [redacted] received and was properly disclosed all figures and available rebates towards her new lease in questionThe first sheet, which is printed from Nissan, is a document that explains all available rebates and incentives that a customer specially qualifies for based upon their zip code and vehicle they are purchasing or leasing In this case, the vehicle qualifies for a $customer lease cashThe second document, which is a binding legal document signed by Mrand Mrs [redacted] , disclosing in great detail all necessary charges and incentives used towards the purchase of the vehicle There is no doubt in my mind that every customer is disclosed all customer rebates used in every purchase or lease The rebate can’t be used by a dealer, and can only be utilized by the customer purchasing the vehicle Therefore it would not be advantages for dealer not to offer it to a customer that qualifies for itUpon review, with all the inconsistencies and claims, as well as all the sign documentation, which are legal binding documents, I do not feel that Lia Nissan is responsible for any unpaid charges of over mileage The customers were properly disclosed of all charges, rebates and liabilities There are several legal documents supporting the dealerships stance, and copies were given to the customers on more than one occasionPlease let me know if there is anything else you needWarm regards,
Lia Hyundai of [redacted] has nothing to do with the gift cards once activatedMr [redacted] needs to contact [redacted] or [redacted] who provide the programDominick [redacted] General Manager Lia Hyundai [redacted]
Mr [redacted] was sent a $gas card as agreed on 1216/via certified us mail delivery wasattempted times and notice was left that the package was available for pickup at the local postofficeOn 12128/delivery was refused at the Mr [redacted] residenceSeveral times betweenthen and the date of his complaint he was offered the opportunity to come in and receive thefuel he's requesting, both in writing and by phoneWe also offered to have an employee pick hisvehide up and fuel it for himHe was not open to any of those optionsThe only acceptablesolution for him was for us to send a non traceable package to a po boxWe felt uncomfortablesending an activated prepaid card without traceabilityHe has since requested to contact and nocommunication with him, and we've abided by that requestWe feel like we've gone above andbeyond to fulfill out obligations, however we are attempting to send another certified lettercontaining the requested $prepaid gas card to his address.ThanksAaron [redacted] General ManagerLia Honda [redacted]
[redacted] is correct that in fact $2,was set up included in the deal for lease payments Check number for $2,was sent to Hyundai Motor Finance on 5/1/& cleared the bank on 5/8/ I noticed a mention of past tax which would not have been included in the deal If she is receiving any thing further please have her forward to Dominick F [redacted] or email at [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I believe you expected that I do find the response to be satisfactory concerning ID [redacted] , it totally failed to address the issueWhile much of Mr [redacted] response is fairly accurate there are some issues that do not find agreement with meFirst of all I DID ask for Zero Per Cent financing and Mr [redacted] said it could not be offered to me even though the ad on website said it was Then I said I will pay cashAs for the dispute I have Mr [redacted] answered it for me, and I must say better than I could His response speaks clearly, in my humble opinion, that I was the victim of the classic definition of “bait and switch by Lia KIA”, his response addresses that, not me I quote him “the ad said it was a Hybrid EX with the technology package” That is the ad that I responded to precisely, that is the car I was thought I was purchasing No one at the dealership ever alert me to the fact that I was not buying the they advertised, they in bad faith lead me to believe I was buying the advertised carIn fact to make to make sure I got everything I asked the sales rep “Do both of the cars come with heated and ventilated seats”, she reviewed her information and answered “yes they do” I said I will take the Smokey BlueOnce again in my humble opinion I feel that I am also a victim of the “classic definition of Deceptive Advertising” I went specifically to Lia KIA because they advertised two fully equipment year old model Optima Hybrid for $19,999.00, it was not discounted for me as Mr [redacted] would have you think I did not ask for a discount because I knew it was a great value for a Hybrid EX with technology package In fact after I complained in a letter to Lia KIA in Albany, that they ignored, they changed the description of the Pearl White Hybrid I was also considering and reduced the price A self-admission of the advertising of the vehicle It appears that a resolution will only be resolved by going forward with a matter in the courts of the Commonwealth of MassachusettsThank you so much for assistance that you tried to get but it appears Lia has no intentions of addressing a serious breach of faith Sincerely, [redacted]
Hello- I did not pay out of pocket for the repairs as it was covered under warrantyI did lose time from work and salary to take the Jeep to be repaired the first time and then driving back upstate because Chris promised to switch the Jeep and I emailed date I would be up in town, I also emailed him when I was coming and CC the salesman and when I got upstate, Chris took a vacation day and I saw the salesman and he couldn't do anythingI have all the emails I can forward to you as paper trail
When we leased [redacted] her Sonata we looked up her account on dealer track which showed she had one remaining payment We filled out the appropriate paperwork for lease return which stated Lia Hyundai was paying one remaining payment, the worksheet for the deal also showed one remaining payment Are initial thought is she or Hyundai must be mistaken dealer track shows one remaining payment Adam spoke with her explaining our side of the story Within an hour I reached out to our [redacted] rep and he said sometimes dealer track has unreliable information and she did owe remaining payments at the time of the transaction I had Adam call [redacted] back and tell her we would make the other remaining payment to *** She told Adam she already sent the payment so we are sending the payment directly to herI will interoffice all the supporting paperwork Jeff [redacted] General Manager Lia Hyundai of Albany [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Let me respond to each of the points brought up by Ms [redacted] : 1.) I did not want the tire patched due to the advice of another Lia Toyota (the one located in Northampton, Massachusetts)Attached is a record of the advice given by this dealershipNote that the service department explicitly wrote "There is a tire plug that is leaking, it is close to the sidewall and should not be repaired NEEDS NEW TIRE" 2.) The option of paying for a tire myself and having the labor cost waived was not even presented to me as an optionThe excuse of "helping with the cost" by offering the cheapest possible tire is not only silly but also disrespectful3.) I did agree to the 50% split in the cost, but at no point did I suggest that this agreement was the end of my complaintI needed the tire replaced, and was following the advice of the Northampton dealership by not agreeing to have the tire patchedI never even hinted that this meant that the issue was "resolved", and in fact even commented that I would "deal with the issue of the cost after the tire is replaced." I do not feel that I received great or even acceptable customer serviceWith a falsely advertised vehicle, outwardly rude and cursing service managers, and multiple attempts to break the verbal contract which I had agreed to, I think this interaction would qualify as "horrible customer service" and likely even illegal behavior by falsely advertising a vehicle While Ms [redacted] may have "no reason to believe the vehicle was sold with a plug in the tire", I can assure you that absolutely no modifications were made to this tire since the time of purchaseThis seems like a very easy excuse for falsely advertising a vehicle and not conducting a proper inspection prior to sale Under the "tires & suspension" system section of the webpage for the Point Inspection for Toyota Certified Used Vehicles (http://www.toyotacertified.com/inspection.html) the very 1st point listed is "Inspect tires for defects, damage, and inflation." This point was either missed completely, not properly checked, or blatantly disregarded before the sale of this vehicleAnyone who has ever had a plug in their tire knows that it may be a temporary solution, and may even last many months, but that it is by no means a permanent solutionIt is unfortunate that the plug did not start leaking right after the vehicle was purchased, but that does not excuse the fact that the plug was there, either purposefully or accidentally, when it was soldI do not mean to be a burden on this dealership or the Revdex.com, but I do not feel that this resolution was "fair" to me, the customerIf a dealership can blatantly disregard their own advertised procedure, then refuse to resolve it when they are caught, there is no limit to the misconduct that dealerships such as this one can get away with I refuse to accept these short and inadequate responses from the dealership as a "resolution" to this borderline illegal activity [redacted]
We have removed Ms [redacted] 's information from our data baseWe have no control over third party vendor's obtaining her mailing and vehicle information from outside service such as DMV lists or the likeWe have dealt with the employee issue internally based on the information Ms [redacted] has provided We have reached out to our business partners to remove her from their lists She was removed prior from our internal computer system as she requested months ago [redacted] Controller
The MSRP listed for the vehicle Mr [redacted] referenced in the online listing was for a Kia Optima Hybrid LX with Convenience PackageThe customer did not pay for any missing features as the vehicle that was listed online with an approximate MSRP of $27,and with a discounted listed price of $19,Were a customer to price out a Kia Optima EX with the technology package they would find an approximate MSRP of $35,The description of the vehicle was in error, not the transaction priceMr [redacted] did not inquire about the perceived missing options during his test drive, nor when he and his wife came in to complete the transaction following dayI cannot ascertain how Mr [redacted] would not have inquired about nor have noticed the options he feels were missing (leather seats vs cloth seats/panoramic moonroof vs no moonroof/navigation system not present) prior to or during delivery of the vehicle [redacted] Lia Kia d [redacted] @liacars.com
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read the response from Mr [redacted] and I guess I am not surprised he has "altered" the truth in what actually happened with my encounter with his dishonest employeesI have attached handwritten figures from the sales manager and/or the finance manager, I am not sure because [redacted] (saleman) had to go in the back to speak to ***(sales manager) (NOT THE SALESMAN, AS MR [redacted] CLAIMS) and I have attached the figures given to me by Mr [redacted] on MondayAs you can see, the SALES MANAGER did not have a VIN Etching charge in his figures, because I was never told of this charge or that I had the OPTION of not paying it!! He never asked me if I wanted it or not, because I had no clue of itPLEASE SEE THE $FOR SALES TAX??????? Also, THE SALES MANAGER IS THE ONE WHO OFFERED THE REDUCTION IN MY PAYMENT AFTER HE LIED ABOUT MY PAYMENT OF $1,HE SAID, "I TELL YOU WHAT, I"LL MAKE YOUR PAYMENT BE $WITH THE TAX"And I said, "Really? Thank you".( I have my daughter as a witness to this!) He never said that in order to get your payment to you have to put more money downI TRUSTED these people and they were lying to meMr [redacted] is not being truthful in his responseHe knows EXACTLY what happened and that is why he was MORE THAN EAGER AND WILLING to give me my money back that day And, as I had stated in my email to Mr [redacted] the next day, "Why was I happy that I got my money back, because you stole it from me in the first place!! I did shake his hand when I left because I was thrilled I got MY money back, but then I thought about it and I realized it was stolen from me, I should have gotten it back!! That is why I want them to reimburse me the acquisition fee of $as a "good faith gesture"I am quite sure the dealership can reimburse me that fee, seeing as most of the Honda ads say that the acquisition fee is included in the down! Or they can take it out of another account they have, like the "UNSATISFIED CUSTOMER FUND" as I am sure they have such an accountThey should "eat it" as these are the consequences of such unethical behaviorsThen maybe they will train their employees to be honest and more helpful, rather than to be liars and evasive!!!!!
After lengthy discussions with Mr [redacted] we agreed to replace the tire with a Goodyear tire to match the others on the car and to split the entire cost of the Goodyear tire & installationThe customer agreed to this option and the tire was orderedThe customer came in when the tire was in, had the tire replaced and paid 50% of the total as agreedLet me know if you have any additional questionsChris [redacted] Lia Auto Group
The last open recall on this was completed August (attached) way before her date of sale it was for Fuel Pump ModularShe currently has a open warranty extension for hard power steering that can be verified if needed(also attached)She can bring that to our Lia Honda Albany location if Kingston is a problem to get to since she lives in Schenectady
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThe vehicle is still not working "as designed"The noise from the rear continues and I do not feel as if the vehicle sold to me was ready for saleI am very concerned with my purchase from Lia, being that I do carry precious cargo (my children) in this vehicle and have had nothing but issues since purchasingThe rust forming on the hood was very fresh, since my vehicle was left in their lot after sanding the drivers door and it rained two days straight in AprilEven the GM Chris made a point to call me on a Saturday from his cell phone and said "they will not honor those dents because it looks like it's been there for about two weeks" which at the time, my car was there just two days shy of two weeks! I would greatly appreciate if someone would take the time to give my car a thorough check to be sure there isn't any underlying problems and fix the noise properlyThis should not be the customers problem nor should any customer have to take all of this time and effort to get things done right the first timeRegards, [redacted] ***