Lightspeed

Hi [redacted] We've researched your inquiry and found that your account was inactivated due to it being potentially accessed from an IP address that is registered in CubaI don't know if you may have been traveling, or possibly behind a corporate network/VPN that may have used dynamically generated IP addresses, but our system found it to be suspicious and took action as a security measureRegardless, the Member Service team has reactivated your account I trust that you will find this resolution satisfactorySincerely, Chris

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because I am unable to change my password Regards, [redacted] ***

Hello [redacted] We apologize for the inconvenience you experienced with the delay of receiving your points However, we were able to credit the points due in full, totaling points.Happy Holidays!

Dear [redacted] Thank you for your Revdex.com inquiryThere was a technical issue with this surveyIt has then been corrected and you should have received another invite to finish this survey.We apologize for the inconvenience.Kind regards,Bertrand J [redacted] Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] Thank you for your enquiryWe have investigated your case and we can report that you have been credited as follows:Survey [redacted] – points on June 26, 2015Survey [redacted] – points on June 26, 2015Survey [redacted] – points today, June 29,(for January participation) It is unfortunately too early to be credited for your participation in Survey [redacted] for April Points are manually awarded and may take up to days after completion for all the data to be processed by theProject Team and points to be awardedKind regards,Bertrand J [redacted] Lightspeed LLC

Dea [redacted] ***Thank you for your inquiryAccording to our records, your participation in our surveys was not considered as sincere and honestOur support team has shared the situation with you.If you feel strongly that this is inappropriate, please let me know and we will do further investigations for you.Kind regards, [redacted] J [redacted] Lightspeed LLC

Dear [redacted] Thank you for your enquiryYou have been in touch with our support team who has already responded to youAs said, when you place an order for a [redacted] reward, you need to wait for 5-business daysThis is mentioned on our site and on the confirmation email.You have requested 2x $ [redacted] on April 9th; you need to allow through April 23rd to receive themYou have also requested a $and a $ [redacted] on April 10, therefore, you will need to allow through April 24th to receive those.As we are today the 11th May, please let us know if you have not received your funds (assuming you have indicated the correct email address attached to your [redacted] account).Kind regards,Bertrand J [redacted] Lightspeed LLC

Complaint: [redacted] I am rejecting this response because:I don't know anything about how SSA works All I can say is I did not in any way try to defraud GTM I do use a number of devices to access my e-mail to check my e-mail and do GTM surveys My home computers, Which I have a desk top, and a new laptop (If that has anything to do with it), and I access my e-mail on occasion at work during lunch, and I also access my e-mail on my smartphone I could have accessed GTM at some point from any of these devices If this was the issue, I was not aware that it could be It was just part of my routine to check e-mail, and do surveys.I did notice the last day I was accessing the site, that the site was acting strange, as you mention in your response: "You said reach an end point without completing the survey" Any of the surveys I clicked on and tried taking that day errored out without even giving me the option to take them or complete them, and I wasn't sure what was going it It truly had nothing to do with me trying to defraud GTM in any way Regards, [redacted]

We have investigated this issue The team confirmed that this panelist only completed the recruit portion of this study and he was awarded at the time for this part They also confirmed he did not complete the diary portion of the study and was, therefore, not eligible to receive the final points This information was provided to the panelist on June 8, Also, his account is active We have sent him instructions on how to clear his cache/cookies in hopes that that would help him resolve his issue We are able to login to his account on our end without any issues

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Shortly(hrs.) after you sent notification that the company had been informed of my complaint I received the codes for the [redacted] gift cardsthe payouts they referred to was from a different survey site but they also run it and I have never had a problem with that site ( [redacted] ) thanks for your help Regards, [redacted] ***

On March 17, this panelist did indeed make a redemption of points However, the redemption was not for a [redacted] Card He redeemed for three $ [redacted] awards and the order has been fulfilled completely Funds were sent to the email [redacted] Transaction IDs for these three awards are as follows: [redacted] Below is a copy of his order:o [redacted] o 3/17/2015o GMI US-ENo - $ [redacted] Status: SentToVendorNotes: (no notes)o - $ [redacted] Status: SentToVendorNotes: (no notes)o - $ [redacted] Status: SentToVendorNotes: (no notes)

Our customer care has been in touch at the time with this personWe have answered all inquiries (the person had technical issues) and we have also credited one survey for which the automated credit was not working (probably because of the technical issues)

Complaint: [redacted] I am rejecting this response because: I participated in surveys to the best of my knowledge and ability and in all honesty Since surveys are suppose to be anonymous, the company should not have the ability to track down any respondents As I attempted to explain in my prior emails to the company, I sometimes have computer problems where I need to force out the browser and I would attempt to continue by re-clicking the survey invitation link I would also attempt to use a different browser and attempt to continue by re-clicking the survey invitation linkRegards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] Thank you for your inquiryWe have tried to reactivate your account several times but it sounds like our systems detect an anomaly with your IP addressWe have a few other cases like this one and we are working with our IT partner to get it resolvedSorry about the issue.Our support team has been in touch with you to let you know that your account was activeIf your account becomes inactive again, please contact our support team.Thank you for your patience[redacted] J [redacted] Lightspeed LLC

Dear [redacted] Thank you for your enquiryI believe that you have been in touch with our support team who has explained you the issue we have with your accountIt sounds like your account has been accessed from very different placesAre you accessing your account while traveling? If yes, I would suggest you do not do that as your account will disable again if we believe that someone else accesses your accountMany thanks.Kind regards,Bertrand J [redacted] Lightspeed LLC

Complaint: [redacted] I am rejecting this response because: I have told them countless times I am not marking them as SPAMEvery email I get from them gos into my regular box, and it's there where I'm getting the messages saying I'm no longer a memberThings are working fine now, but this happens several times per year to meI've also provided proof of that.It's also on their [redacted] that other survey members have the exact same problems I haveI've also asked for proof they're being marked as SPAM, yet I've never seen anyI however have shown lots of proof that their subscribers besides myself are having the same issues as I do with themYou get kicked out of surveys early and they unsubscribe you from their surveys Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Thanks,I was credited life points altogether for both ticketsBut with my calculation it's supposed to be moreIt should be market points for the ticket # [redacted] and market points for the ticket # [redacted] market points = Life pointsThanks Regards, [redacted]