Lightspeed

Complaint: [redacted]
I am rejecting this response because:
Thanks,I was credited 100 life points altogether for both tickets. But with my calculation it's supposed to be more. It should be 10 market points for the ticket #[redacted] and 20 market points for the ticket #[redacted] 30 market points = 188.1 Life points. Thanks
Regards,
[redacted]

On March 17, 2015 this panelist did indeed make a redemption of 1380 points.  However, the redemption was not for a [redacted] Card.  He redeemed for three $20 [redacted] awards and the order has been fulfilled completely.  Funds were sent to the...

email [redacted] . Transaction IDs for these three awards are as follows: [redacted] Below is a copy of his order:o    [redacted] o    3/17/2015o    GMI US-ENo    - $20 [redacted]Status: SentToVendorNotes: (no notes)o    - $20 [redacted]Status: SentToVendorNotes: (no notes)o    - $20 [redacted]Status: SentToVendorNotes: (no notes)

Hello, LSR has reviewed your inquiry and upon investigation found that upon login to you account you had failed our IP Address check, which essentially looks at the geographical location of the device you are login in from and compares it to the proximity of where you registered from. If its...

outside a certain range, our security system will flag you as a security risk. You may have been traveling at this time, thus the unanticipated result.Since your inquiry, your account has been reinstated as have all of your Market Points. I see that you have been actively participating since reactivation and trust that the outcome meets your satisfaction. Thanks for being a valued panel member. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: It is the standard answer but does not address the concern. I have submitted inquiries to the business in the past about [redacted] surveys awarding additional points that were not received and I have not received them yet. They are extremely slow in answering help tickets if they do.
Regards,
[redacted]

Dear [redacted]Please contact our support team. They would be able to help you.Thank you.Bertrand J[redacted]Lightspeed LLC

Dea[redacted]Thank you for your inquiry. According to our records, your participation in our surveys was not considered as sincere and honest. Our support team has shared the situation with you.If you feel strongly that this is inappropriate, please let me know and we will do further investigations...

for you.Kind regards,[redacted] J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your enquiry. We have investigated the situation and our vendor has confirmed that they have not yet received the cheque. It takes usually 3 months or so unfortunately. As soon as we have the cheque back, we will return the points to your account.Please note that the...

cheque was in USD and it is clearly mentioned on our site.I recommend you contact our support team towards the end of August. We will investigate with our vendor again and hopefully the cheque has arrived by then.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your enquiry. We have investigated your case and we can report that you have been credited as follows:Survey [redacted] – 30 points on June 26, 2015Survey [redacted] – 22 points on June 26, 2015Survey [redacted] – 100 points today, June 29,2015 (for January participation) It...

is unfortunately too early to be credited for your participation in Survey [redacted] for April.  Points are manually awarded and may take up to 90 days after completion for all the data to be processed by theProject Team and points to be awarded. Kind regards,Bertrand J[redacted]Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you for your inquiry. Our support team has been in touch with you to explain you that your account has been suspended due to the IP address identified with your account. We do have security mechanisms in place and if we detect an IP address which looks inappropriate, we prefer to...

put the account on hold.We have emailed you and have confirmed that your account has now been reactivated. Please change your password to protect your account at best.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. As you know, you have already been in touch with our support team. We have already investigated your situation and I can only confirm one more time that we are never offering this type of incentives for our projects. I am sorry but we can not answer...

favorably to your request. Our typical incentive value is much smaller, as you know.Kind regards,[redacted] J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry.I am pleased to confirm that according to our records:- project [redacted] points were credited back in December 2015.- project [redacted] points were credited back in December 2015. - project [redacted] was awarded for study and then awarded an additional 30...

pointsPlease feel free to contact our support team for further assistance.Kind regards,[redacted]Lightspeed LLC

Hello [redacted]We apologize for the inconvenience you experienced with the delay of receiving your points.  However, we were able to credit the points due in full, totaling 700 points.Happy Holidays!

We have investigated this issue.  The team confirmed that this panelist only completed the recruit portion of this study and he was awarded at the time for this part.  They also confirmed he did not complete the diary portion of the study and was, therefore, not eligible to receive the...

final points.  This information was provided to the panelist on June 8, 2015. Also, his account is active.  We have sent him instructions on how to clear his cache/cookies in hopes that that would help him resolve his issue.  We are able to login to his account on our end without any issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Shortly(24 hrs.) after you sent notification that the company had been informed of my complaint I received the codes for the 2 [redacted] gift cards. the payouts they referred to was from a different survey site but they also run it and I have never had a problem with that site ([redacted]) thanks for your help
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you for your message. We have investigated the survey [redacted] which you have participated in on February 26th. For this survey, you actually have not qualified. You unfortunately could not receive the 150 points which were allocated only to participants who had completed...

this survey.For the other survey, reference [redacted] the 250 points have been credited to your account on March 13th. You should see it on your account.We thank you very much for your participation in our panel.Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. We have tried to reactivate your account several times but it sounds like our systems detect an anomaly with your IP address. We have a few other cases like this one and we are working with our IT partner to get it resolved. Sorry about the issue.Our support...

team has been in touch with you to let you know that your account was active. If your account becomes inactive again, please contact our support team.Thank you for your patience.[redacted]Lightspeed LLC

Hello [redacted] I'm sorry for the inconvenience you experienced with your account.  Your account was deactivated due to a six month span of inactivity.  I have reactivated your account and your points are still in tact.  Please let us know if there's any further assistance you...

require. Thank you for your participation. Amanda O**

Hi [redacted], I see that you had logged a couple inquiries with MySurvey Member Service team and your account has already been reactivated.  I trust this meets your satisfaction. Should you have any issues, please submit you inquiry directly to the Member Service team via the MySurvey...

panelist portal. Thanks and have a nice day. [redacted]