Lightspeed

Complaint: [redacted]
I am rejecting this response because:I  don't know anything about how SSA works.  All I can say is I did not in any way try to defraud GTM.  I do use a number of devices to access my e-mail to check my e-mail and do GTM surveys.  My home computers, Which I have a desk top, and a new laptop (If that has anything to do with it), and I access my e-mail on occasion at work during lunch, and I also access my e-mail on my smartphone.  I could have accessed GTM at some point from any of these devices.  If this was the issue, I was not aware that it could be.  It was just part of my routine to check e-mail, and do surveys.I did notice the last day I was accessing the site, that the site was acting strange, as you mention in your response:   "You said reach an end point without completing the survey".   Any of the surveys I clicked on and tried taking that day errored out without even giving me the option to take them or complete them, and I wasn't sure what was going it.  It truly had nothing to do with me trying to defraud GTM in any way.
Regards,
[redacted]

Thank you for your inquiry. Your account has been reactivated and our support has contacted you.Your account is being inactivated due to logins/attempts to
login to the account from Germany and Algeria. Could you please change your password right
away using at least one capital letter, one...

lowercase letter, one number and
one special character? Thank you[redacted]Lightspeed LLC

Dear [redacted]Thank you very much for sharing with us. This is a scam and we are aware of it. This has absolutely nothing to do with our company. We have reported this activity to our policy authority too.Kind regards,[redacted] J[redacted]Lightspeed LLC

Complaint: [redacted]
I am rejecting this response because: I did not see the survey (beverage diary) on there. I'am suppose to pick up where I left off which was about day 3 or 4, not restart it.
Regards,
[redacted]

Dear [redacted]Thank you for your enquiry. You have been in touch with our support team who has already responded to you. As said, when you place an order for a [redacted] reward, you need to wait for 5-10 business days. This is mentioned on our site and on the confirmation email.You have requested 2x $25...

[redacted] on April 9th; you need to allow through April 23rd to receive them. You have also requested a $15 and a $20 [redacted] on April 10, therefore, you will need to allow through April 24th to receive those.As we are today the 11th May, please let us know if you have not received your funds (assuming you have indicated the correct email address attached to your [redacted] account).Kind regards,Bertrand J[redacted]Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our customer care has been in touch at the time with this person. We have answered all inquiries (the person had technical issues) and we have also credited one survey for which the automated credit was not working (probably because of the technical issues).

Dear [redacted]Thank you for your inquiry through the Revdex.com.Your account was suspected of hacking and closed as it was accessed from
[redacted]. I have reactivated your account, changed your password, sent your the new
password and responded to your ticket advising and asking you to change your password to...

something completely different asap.Thank you.Kind regards,Bertrand J[redacted]Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I participated in surveys to the best of my knowledge and ability and in all honesty.  Since surveys are suppose to be anonymous, the company should not have the ability to track down any respondents.  As I attempted to explain in my prior emails to the company, I sometimes have computer problems where I need to force out the browser and I would attempt to continue by re-clicking the survey invitation link.  I would also attempt to use a different browser and attempt to continue by re-clicking the survey invitation link.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]It appears that your account was suspended after we have detected that your participation in some of our surveys hasn't been done in line with our panel terms and conditions. Kind regards,[redacted] J[redacted]Lightspeed LLC

Hello [redacted]We apologize for the issues you've been experiencing.  Please know that we are working hard to provide you a better experience in the near future.  However, in the meantime, I have awarded your account a total of 150 points.Thank you for your participation.Your Support Team

Dear [redacted]Thank you for your inquiry. We have checked and we have found that your GlobalTestMarket account is still valid. However, you have not redeemed anything on our site. The last time you have participated in a survey with us, it was in September 2014.Kind regards,[redacted]...

J[redacted]Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I am unable to change my password.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks very much.
Regards,
[redacted]

Dear [redacted]Thank you for your enquiry. We have investigated your situation and I can confirm that a new cheque was sent to you through [redacted] on the 19th August 2015.We have received confirmation from [redacted] that your cheque was delivered to you and signed for by “[redacted] on August...

23rd.FYI, here are the [redacted] tracking codes:[redacted] Tracking #             [redacted] Link:                        [redacted]Many thanks.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear[redacted]Thank you for your inquiry. I am sorry you are in this situation. Unfortunately, what you have described is a known situation of scam. We are aware (and we have filed an official claim against this practice) of someone using our name to ask money from people. Unfortunately, there is...

nothing we can do to help. I recommend you go to your local police authority and file a claim too. I am sorry for your situation.Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your message. We have investigated the survey in reference, which you have participated in on March 4th. For this survey, you actually have not qualified. You unfortunately could not receive the 150 points which were allocated only to participants who had completed this...

survey.We thank you very much for your participation in our panel.Kind regards,[redacted]Lightspeed LLC