Lightspeed

Hi *** I've confirmed with our rewards department that you can now access and redeem the market points you've earnedYou should be all set nowPlease let me know if you continue to have issues. Have a nice day. ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ** ***Thank you for your inquiryYou have been in touch with our support team and I believe you are aware of the situationOnce the time frame was up (considering as you know that the whole process takes time, considering time for the post to deliver your cheque back to us), we have worked
with our vendor to investigate your case and your account has then been credited on July 23, 2015.We then contacted you and you have made a redemption on the next day, July 24.Kind regards,Bertrand J***Lightspeed LLC

Dear ** ***Thank you for following up.We always indicate the incentives and how long the survey will be, before you start the surveyThis is standard on our panelsThe length of interview is a realistic average, which we monitor carefully.We have checked one more time and for this given survey, I can only maintain what I told you in my previous emailWe have system logs where your participation has been recorded.I always welcome all feedback, especially directlyMy email is ***If you face another bad experience in the future, please contact me directly.Please note that the points were added to you account yesterday.Kind regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***Thank you for following upOur records have been checked and I can confirm that you've spent minutes in this questionnaire. You actually went through the questions which determine if you are in the target or notBut you unfortunately did not qualify.I am sorry but I can not ask the team to allocate the points for this surveyHowever, I will submit a request to credit your account with points as a gesture of goodwill on our side to solve the situation and make you satisfied, as a loyal member of our panel.Kind regards,*** ***Lightspeed LLC

Dear Revdex.com team,This is an old case, rather complexI am not sure why we told this person that we will re-print her check after all this timeBut assuming we said so, we will do it.We are investigating further.*** ***

Dear *** ***Thank you for your enquiryYou have been in touch with our customer care team and as you know, we have tried twice to load the funds to the email address you have provided: ***Our attempts were rejected by ***We have informed you about the
issueWe don't know why *** has rejected the funds but usually it comes from the email address we usePlease contact back our customer care team and confirm that your email is attached to an active and valid *** accountAlternatively, please provide us with another email address.Thank you very much.Kind regards,Bertrand J***Lightspeed LLC

Dear *** ***Thank you for sharing your concerns with the Revdex.comWe take your feedback seriously and we have been investigating your case.Please note that according to our records, we have responded to your emailsWe have given you the information you needed to access your *** code directly from
our site, as you've mentioned that you had not received it via email.I would like to take this opportunity to list the few steps you need to take to find your *** code:1. Login to your ***t account2. Click on REWARDS,3. Click on the REDEEM button and where you’ll be routedto the catalog4. Click on the My Account link at the top of the pageThis page has records for all of the items you have requested.Underneath Transactions, please click on the Order Number from the date you are referring toThis will allow you to see the code you should have received in an email.As you had unsubscribed from our service, we gave you a temporary access to the rewards sitePlease log to our site with your usual email and passwordAs soon as you confirm that you have collected your *** code and everything is sorted out, we will close your account again.Kind regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Sir,Thank you for your emailYou have been in touch with our customer care team in regards to your accountAs you know, your account is valid and activeYou can use it and redeem your points as you wish.Kind regards,Bertrand J***Lightspeed LLC

Complaint: ***
I am rejecting this response because:
I start a bunch of surveys and got you failed an honest test on page one of the survey and many of them I didn't even get to page one.Automatic you failed the honest test before even answering one question.It seems if your in the survey business one question would be answered before it fails honest test
Regards,
*** ***

Dear *** ***As you know, the quality of our services to our clients makes the variety of surveys available to panel membersWe have systems in place which look at the behaviour of our panel members in surveysQuality control is important for us to continue to be able to offer surveys to panel membersIt happens that our systems have detected some anomalies in the way you have completed some surveys.As an exception and after reviewing your account, we have reactivated your account.It can of course happen that systems detect anomalies which are notWe have a team of analysts which also look into all these issuesApologies if you have been in such caseI recommend you are vigilant in answering our surveys and pay attention to all questions.Thank you for your participation in our panel.Kind regards,*** J***Lightspeed LLC

Link doesn’t work but I can confirm that the account was reactivatedAll these reactivations tend to come from people logging from foreign IP addressesOur security system flags them

Dear ***Thank you for contacting us through the Revdex.comAs you may be aware of, our support team is currently experiencing some delays in processing members' requestsPlease continue to contact our support team but I would beg your patience for the moment.Below are all surveys for which you have
emailed us about:381679: has now been credited points380851: has now been credited points380882: has now been credited points380681: was credited points after completion379673: was credited points after completion378528: study was escalated to the project manager to determine your completion status (please watch for an email confirmation from our support team) Thank you very much for your participation in the panel.Kind regards,Bertrand J***Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** *** *Thank you for your inquiryWe have tried to reactivate your account several times but it sounds like our systems detect an anomaly with your IP addressWe have a few other cases like this one and we are working with our IT partner to get it resolvedSorry about the issue
Please get in touch with our support team in a few daysThis is unfortunately the other thing I can offer for the moment, until this IT issue is resolved.Thank you for your patience.*** J***Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI will contact the customer service representative by end of AugustI am still disappointed though because *** *** has a way of tracking that the check wasnt encashedIt was sent back per their policy and I don't understand why it will have to take months to be resolved.In any case, I appreciate your responseThank you
Regards,
*** *** ***

RESOLUTION: LSR GMI use fraud protection mechanisms using IP checker** *** account was identified as potential fraudulent account due to the IP address he has been usingAfter verification, his account has been reactivated without any loss of points and ** *** is fully aware of it