Lightspeed

Dear *** ***Thank you for your inquiryAs exchanged with our support team, your account was reactivated on Feb and you have confirmed that it works well for you.Thank you.*** J***Lightspeed LLC

Dear *** ***Thank you for your inquiryYour account has now been reactivatedYour account was originally deactivated as you have probably accessed from abroadPlease avoid logging in outside the country as our quality control systems detect such anomalies.Many thanks.*** J***Lightspeed
LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ** ***,Thank you for your enquiryAs you know through your conversation with our support team, your points have been returned to your account.Thank you for your participation in our panel.Kind regards,Bertrand J***Lightspeed LLC

Complaint: ***
I am rejecting this response because:
I never received any warning of my account being deactivated and never got reimbursed for the credit I had in my account before you deactivated me.
Regards,
*** ***

Hi *** It appears that your account continues to be suspended due to multiple logins from different IP addressesThis is a security measure put in place to protect the identity of our panelists and prevent hackers from gaining access to our panelist accountsIn essence, IP addresses are
indicators of where you are locatedOur systems expect that panelists will login and take surveys within a certain proximity to where they registeredWhen we identify that you are outside that geographic region it suspend the account for security measuresMaybe you we're traveling which triggered this eventAnother trigger maybe that you are logging in from your work location or a VPN, which may use dynamic IP addresses, which could also trigger this outcomeThese protocol are ultimately in place to protect you and your account. I'm instructing the panel team to reinstate your account, but going forward I would try to take surveys at the location at which you registered, otherwise you may continue to encounter these account suspensions. Thank you, Chris

Complaint: ***
I am rejecting this response because: I have no idea what you are talking about Once again, either reinstate my account with all accumulated points or send me the $I am owedThank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I would like to add one noteThey said it was because I logged into the site from a foreign countryI did not do this, I have not been out of the country in over a decadeMaybe next time, just tell the truth, the website messed up
Regards,
*** ***

Dear *** ***According to my records, this situation has been solved on the 19th Jan.Please feel free to contact our support team if this is not the case.Thank you.*** J***Lightspeed LLC

Complaint: ***
I am rejecting this response because: I think the fact that this company took over months to even reply and in such a matter speaks volumesI did
provide all of the information about which surveys weren't credited to themThey automatically mark each inquiry as resolved and decide in their own favor on every single requestIt isn't possible to call or email this companyYou can only contact them through an online formNo one gives a name or direct contact informationThey don't want to hear from people and they never accept responsibility for errorsBottom line from this company: take it or leave itYou can spend an hour doing a survey, complete it, and not get credit but we really don't careYou must've been screened out
Regards,
*** ***

Hi *** I'm sorry that you continue to have account deactivation issueWe have millions of happy panelists globally and there is clearly something about your PC, network, or location that is triggering the deactivationIf it is not related to any of the items I've noted, then I don't think there is any reasonable way to guarantee that your account doesn't get deactivated again in the future. As it relates to you other Revdex.com inquiry and survey-related open tickets, we had credited your account points, which is more than the points you had requestedI trust you have received this notification as we have no other open inquiries to address. We are doing our best to address your concerns with a positive outcome. Sincerely, Chris

Complaint: ***
I am rejecting this response because:
I COMPLETED OF THE DIARY STUDIES AND WAS TOLD I WOULD BE PAID FOR THISE BESIDES THE RECRIUT STUDYTHEN I WAS KICKED OUTGET YOUR FACTS STRAIGHT BEFORE YOU EMAIL ME TO LIEYOU SENT ME AN EMAIL LONG AGO SAYING I WOULD BE PAID FOR THISE SURVEYSTHIS IS JUST ANOTHER CASE WHERE I DO WORK FOR YOU AND YOU LIE AND CHEAT ME,WHICH SEEMS TO BE YOUR NEW NORMYOU DISGUST ME WITH ALL THESE LIES AND I GUESS YOU'LL CHEAT ME AGAIN AS USUAL
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did complete it, at the end of the survey it said "thanks for completing, please submit to receive rewards"I know when I don't qualify, because it will let me know this has been an ongoing thing with "my survey" panel
Regards,
*** ***

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Nothing we can really do about it. If she wants to tell us for which survey she hasn’t been credited, happy to assist.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted] Thanks for inquiring. The GlobalTestMarket panel has a series of proprietary methods for determining the truthfulness of panelist answers. Our technology detected patterns in your survey responses that caused your account to be frozen and or deactivated. As you can imaging, having...

accurate data is of the utmost importance of our clients as they are making critical business decisions and investments based on the responses our panelists make.  If you enjoy taking surveys as a member of the GTM panel, then I can go ahead and have your account reactivated, but I do ask that you provide thoughtful and accurate responses going forward. Please let me know if you would like to have your account reactivated. Sincerely, [redacted]

Hi [redacted] I wanted to reach out to you so that you understand why your account was deactivated. We leverage a suite of technology, automated and manual quality checks to ensure our panelists are providing truthful and accurate responses to our customers survey questions. This is in accordance...

with the Terms and Conditions that each panelist agrees to when joining the panel. One technology component which is widely used and a trusted quality check in our industry is called SSA (Secure Server Authentication). In each survey link there is an encrypted code that determines whether someone or something is actually who or what it declares itself to be. Our SSA detected that your account had reached the end point of one or more surveys without the proper encrypted code. This is something that we typically encounter when someone or something is attempting to defraud our platform for the sake of earning Market Points without actually completing a survey. I'm not suggesting that you indeed did this, but as a security measure we are left with little option other than to close the account. Sincerely, [redacted]

Dear [redacted]Thank you for your inquiry. We have tried to reactivate your account several times but it sounds like our systems detect an anomaly with your IP address. We have a few other cases like this one and we are working with our IT partner to get it resolved. Sorry about the issue.Our...

support team has been in touch with you and your account is active again. If it becomes inactive, please contact our support team. Thank you for your patience.[redacted]Lightspeed LLC