Lightspeed

Complaint: ***
I am rejecting this response because:Thank you for your reply.
Please make arrangements for your supervisor and senior manager to further address within the Revdex.com my request for points due to the inability to complete the Purchases and Payments Diary in progress when company error occurred or item #at the Desired Settlement section applied accordingly Alternatively, I am requesting that you post an e-mail address for the designated contact so that I may commence a private complaint proceeding for the points.
Regards,
*** ***

Dear ***Thank you for your inquiryI believe that you have been in touch with our support team, who has informed you that your account had been suspended due to an IP address accessing your accountWe do detect IP addresses and to prevent risk of fraud, we deactivate accounts if we believe
there is a risk.Your account has been reactivated but we have asked you to change your passwordPlease ensure you do it for the security of your account.Kind regards,Bertrand J***Lightspeed LLC

Dear *** ***Thank you for your emailSurvey *** is a project which lasts over a few weeksIt has finished last weekThe project manager will now perform an audit and if you have indeed completed the survey, your account will be credited over the next few days.Thank you!***
J***Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ** ***I can confirm that the points for these surveys have been credited to your account.We have run some tests and unfortunately these credits, while done, are not listed on the portalWe are looking at this issue with our portal dev team.So thank you for your emailBertrand J***Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response.
If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Apparently LLC has decided to reinstate my account so all is well for nowI hope you can keep this on file in case I have further issues in the futureThank you very much for your assistanceI am very impressed with how quickly this was resolvedHave a great day !!!
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,Thank you for contacting usAccording to our records:- Your account was credited points for *** on February 23, 2016.- Your account was credited points for *** on February 25, 2016.Thank you.*** ***Lightspeed LLC

Complaint: ***
I am rejecting this response because:This is STILL unfair to "screen" only 5-people & most Q's are ridiculous: asking if I smoke, drink, make $own a Unicycle or have teethPLEASE UPDATE & ask Q's for AVERAGE people & if we don't qualify, explain WHY & give points for at least TRYING to DO a survey & taking the time like other survey companies! THANK YOU
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Granted that you raised a potentially legitimate claim about IP address related fraud, your unresponsiveness in failing to respond to verifiable e-mail inquiries is an unjustifiable aberration Be advised, I generally use my laptop or iPhone to take surveys However, I also on occasion use public computer terminals at various libraries and other accessible facilities throughout *** with possible remote locations recorded for local computer networks.My apologies for any misunderstanding Additionally, you failed to address the loss of points due to my inability to complete the Purchases and Payments Diary in progress when company error occurred or item #at the Desired Settlement section applied accordingly Therefore, I am requesting that you issue points to my account to cover the entries made up to the point when company error occurred and any future entries as planned as a courtesy and gesture of goodwill.As a heads up, upon successfully reaching a desired threshold for total points, I expect to place a final online order before unsubscribing from *** to complete online surveys elsewhere.Thank you for the attention given this matter.
Regards,
*** ***

I got a response from the company and the issue has been resolvedI would like to close my complaintPlease advise.Thank you,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to
me
Regards,
*** ***

Hi *** We've reactivated your account statusI trust this will meet your expectations and apologize for an inconvenience this may have presented. Sincerely, Chris

Complaint: ***
I am rejecting this response because:Yes, while my account is now active again I reject their reasoning completelyI only access their site from a fixed desktop MAC from my home and have never even once accessed their site outside of my home let alone outside the country as I've never once been outside the countryThere are literally hundreds of people making these very same complaints on their *** page which they haven't updated since December 20th, While I can appreciate this business need to protect their security and that of their customers I find this answer to be less than truthful and part of a less then stellar customer service and integrityAgain, I have been a customer with this site for almost two years now and have never had issues before but there definitely seems to be something different over the last couple months since they moved their customer service and support to an outside vendor.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. However, what would have helped to avoid this situation is to have the business' support people be able to read and understand complaints so that they can resolve them quickly. I was finally able to get a proper answer to my questions almost weeks after I filed this complaint with the Revdex.com, if the original support person had read and understood my question back in December this issue would have been resolved at that time
Regards,
*** *** ***

This panelist has marked our emails as SPAM on more than one occasion. When this happens, the system automatically marks her account as inactive due to SPAM. Panelists contact us after this has happened and are then sent an email requiring them to respond and agree to abide by the rules
sent in that email. We research the issue to see how many times they have marked us as SPAM. If less than 10, their account is automatically reactivated and an email is sent letting the panelist know. If more than 10, their account cannot be reactivated and the panelist is notified as such. Also, this panelist was sent automated emails from *** providing information on how to unsubscribe because of the triggers/automations in place with ***. Currently, this panelist’s account is active and has been since April 23, This panelist can certainly redeem his points

Hello ***We sincerely apologize for the neglect you have experienced, this was never our intention. We have received your inquiries and will credit your account points for the inconvenience. We deeply appreciate your participation. We are working hard to eliminate our
current backlog to ensure you and others do not experience a similar wait time in the future.Please let us know if you need any further assistance.Sincerely yours, Your Support Team

Dear *** ***I am pleased to confirm that we have re-investigated your situation and your account was reactivated on the 17th March.Thank you.*** J***Lightspeed LLC

Dear ***Thank you for your emailOur records show that you have completed this project and your account has been indeed credited with points.Please contact our support team rather than placing requests with the Revdex.comIt is actually quicker if you contact us directly.Thank you.Kind
regards,Bertrand J***Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***