Lightspeed

Review: I RECENTLY REDEEMED MY 2105 POINTS EQUIVALENT TO 105 DOLLARS LAST JANUARY 2015...WAITED FOR 2 MONTHS AND RECEIVED IT LAST MARCH...BECAUSE OF SOME ISSUES IM HAVING TROUBLE ENCASHING THE CHECK HERE IN THE [redacted] SO I DECIDED TO SEND BACK THE CHECK TO THEM AND THEY DID RECEIVED IT LAST APRIL 5,2015..THEY ADVISED TO WAIT 90 DAYS IN ORDER TO COMPLETELY RESOLVED AND PROCESS MY ISSUE...AFTER 90 DAYS,I CONTACT THEM AGAIN BECAUSE NO POINTS IS NOT STILL RETURNED TO MY ACCOUNT..THEY DID REPLY AND SAID THEY WILL CHECK THE ISSUE AND ESCALATE FURTHER...AFTER 3 DAYS THEY SEND ME AN EMAIL THAT THEY WILL RETURNED MY POINTS AFTER 5 DAYS,,,BUT NOW NO PINTS IS STILL RETURNED AND BEEN SENDING THEM EMAILS BUT DID NOT RECEIVED A SINGLE REPLY FROM THEM...IF YOU CAN RESOLVED MY COMPLAITS I WOULD BE VERY GRATEFUL TO YOU,...THANKSDesired Settlement: I WANT THEM TO RETURN MY POINTS TO MY ACCOUNT AND I WILL NEVER DISTURBED THEM AGAIN...

Business

Response:

Dear [redacted]Thank you for your inquiry. You have been in touch with our support team and I believe you are aware of the situation. Once the time frame was up (considering as you know that the whole process takes time, considering time for the post to deliver your cheque back to us), we have worked with our vendor to investigate your case and your account has then been credited on July 23, 2015.We then contacted you and you have made a redemption on the next day, July 24.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Sorry to bother you once again about this company, I thought that after you corrected the last problem with them there would not be any more. I was sadly wrong! I again redeemed points (2200) for 2 $25 [redacted] gift cards on 4/10/15 at 1:10 pm was supposed to receive and e-mail conformation within 24 hours and did not. I have contacted them 3 times by e-mail and have received no reply, just more surveys (9) which should show that my account has not been closed as they stated before and not has gone into my spam folder as they stated before. If you can resolve this matter again I will be eternally grateful and will then close my account with this company so you will not be bothered by me again. Thank you for your help. [redacted] PS in the last e-mail I sent to them I said my next contact would be the NJ Revdex.com hoping that would get their attention and at least contact me they have not and if they claim they did or tried they are lyingDesired Settlement: I would like to receive the 2 [redacted] gift cards as promised if or when I receive them I will immediately unsubscribe from their web site I promise you that

Business

Response:

Dear [redacted]Thank you for your enquiry. You have been in touch with our support team who has already responded to you. As said, when you place an order for a [redacted] reward, you need to wait for 5-10 business days. This is mentioned on our site and on the confirmation email.You have requested 2x $25 [redacted] on April 9th; you need to allow through April 23rd to receive them. You have also requested a $15 and a $20 [redacted] on April 10, therefore, you will need to allow through April 24th to receive those.As we are today the 11th May, please let us know if you have not received your funds (assuming you have indicated the correct email address attached to your [redacted] account).Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Shortly(24 hrs.) after you sent notification that the company had been informed of my complaint I received the codes for the 2 [redacted] gift cards. the payouts they referred to was from a different survey site but they also run it and I have never had a problem with that site ([redacted]) thanks for your help

Regards,

Review: I have been an active member of MySurvey.com for close to two years now. Back in December they changed the customer service process and can no longer email them directly and can only submit a form through their website for customer service. Last week I submitted a customer service request to look into a survey I completed that I received no points for. They explained that I was screened out of the survey for various reasons and it was answered to my satisfaction even though I wasn't happy with the reasoning and the length of time I spent before being screened out. Two days later when I logged into my account I received a message that my account was no longer active. I have submitted at least 3 requests now to find out what is wrong with my account and I've received nothing. The worst part of this is I had at least 500 points pending in my account AND I was wrapping up a month long Purchase diary that only had one more day to go for 1,000 points. Now I'm sitting here with no account access, no ability to log in, and no response from anyone at this company. All emails are bounced back as undeliverable. I have up until now been very happy with this company but clearly there's an issue with their new help desk process and this type of behavior is absolutely unacceptable.Desired Settlement: I would like my account restored immediately, I'd like my current points balance restored, I'd like my 1,000 points for my purchase diary credited, and I'd like fair compensation of at least 300 points for all of the time (around 30 minutes) I've spent so far on trying to resolve this issue with zero response.

Business

Response:

Dear [redacted]Thank you for your inquiry. Your account has now been reactivated. Your account was originally deactivated as you have probably accessed from abroad. Please avoid logging in outside the country as our quality control systems detect such anomalies.Many thanks.Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Yes, while my account is now active again I reject their reasoning completely. I only access their site from a fixed desktop MAC from my home and have never even once accessed their site outside of my home let alone outside the country as I've never once been outside the country. There are literally hundreds of people making these very same complaints on their [redacted] page which they haven't updated since December 20th, 2015. While I can appreciate this business need to protect their security and that of their customers I find this answer to be less than truthful and part of a less then stellar customer service and integrity. Again, I have been a customer with this site for almost two years now and have never had issues before but there definitely seems to be something different over the last couple months since they moved their customer service and support to an outside vendor.

Regards,

Review: I have taken online surveys provided by Lightspeed LLC for cash equivalent rewards as compensation. On March 17, 2015 I have redeemed my accumulated points for a gift card that was to be delivered 5-10 days post redemption date as posted on their website. I have not received my reward thus far. The order confirmation number provided to me is [redacted] for 1,380 redeemed points. I have attempted to contact Lightspeed LLC via email on four separate occasions but only received one reply requesting my order confirmation number. Per their request, the information was immediately provided. There has been no further response.Desired Settlement: The 1,380 points redeemed is for a $50.00 [redacted] gift card. I am requesting this item to be delivered to me as contracted between Lightspeed LLC and myself. If the [redacted] gift card is unavailable, I will accept an equivalent item with a cash value of $50.00.

Business

Response:

On March 17, 2015 this panelist did indeed make a redemption of 1380 points. However, the redemption was not for a [redacted] Card. He redeemed for three $20 [redacted] awards and the order has been fulfilled completely. Funds were sent to the email [redacted] . Transaction IDs for these three awards are as follows: [redacted] Below is a copy of his order:o [redacted] o 3/17/2015o GMI US-ENo - $20 [redacted]Status: SentToVendorNotes: (no notes)o - $20 [redacted]Status: SentToVendorNotes: (no notes)o - $20 [redacted]Status: SentToVendorNotes: (no notes)

Review: Last successful account login to mysurvey.com was October 3, 2015. Starting October 10 I keep getting message saying account in inactive. I tried to contact them repeatedly starting October 10 and they don't respond. I am a long term survey taker and have over 20000 points to redeemDesired Settlement: I want to be reinstated as a survey taker and to be able to redeem the survey points I have earned.

Business

Response:

Dear [redacted]Thank you for your inquiry through the Revdex.com.Your account was suspected of hacking and closed as it was accessed from

[redacted]. I have reactivated your account, changed your password, sent your the new

password and responded to your ticket advising and asking you to change your password to something completely different asap.Thank you.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've been a long time member of [redacted] I was able to redeem once and the check reward was sent in [redacted]. On my second redemption, the check was sent in USD (last quartee of 2014) which cannot be encashed in the [redacted] I was advised by the CSR to mail back the check with letter stating why I am returning the check thru [redacted] last April 23,2015. Until now they keep on telling me they haven't received my check and email. Followed up thrice in a span of 2 and a half months. Still the same generated response that they did not receive the check which I doubt. Stressful experience working hard on thosw surveys to get 1000 points and this happens.Desired Settlement: 1000 points representing the $50 redeemed check I sent back to be credited back to my [redacted] account

Business

Response:

Dear [redacted]Thank you for your enquiry. We have investigated the situation and our vendor has confirmed that they have not yet received the cheque. It takes usually 3 months or so unfortunately. As soon as we have the cheque back, we will return the points to your account.Please note that the cheque was in USD and it is clearly mentioned on our site.I recommend you contact our support team towards the end of August. We will investigate with our vendor again and hopefully the cheque has arrived by then.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I will contact the customer service representative by end of August. I am still disappointed though because [redacted] has a way of tracking that the check wasnt encashed. It was sent back per their policy and I don't understand why it will have to take 3 months to be resolved.In any case, I appreciate your response. Thank you.

Regards,

Review: On May 13, 2015, my [redacted] account associated with [redacted] went into an inactive status without valid reason. No advance notice was provided accordingly. Therefore, I sent an e-mail dated May 13, 2015, to carol@[redacted] requesting a prompt reinstatement of the account at issue which was ignored. On May 14, 2015, I sent the first follow-up to my e-mail of May 13, 2015, which was also ignored. On May 19, 2015, I sent the second follow-up to my e-mail of May 13, 2015, to no avail.Desired Settlement: I am requesting as settlement (1) prompt reinstatement of my [redacted] account with all existing points and (2) access to Purchases and Payments Diary in progress when company error occurred for 1000 points upon its successful completion as scheduled on May 31, 2015.

Business

Response:

RESOLUTION: LSR GMI use fraud protection mechanisms using IP checker. [redacted] account was identified as potential fraudulent account due to the IP address he has been using. After verification, his account has been reactivated without any loss of points and [redacted] is fully aware of it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Granted that you raised a potentially legitimate claim about IP address related fraud, your unresponsiveness in failing to respond to verifiable e-mail inquiries is an unjustifiable aberration. Be advised, I generally use my laptop or iPhone to take surveys. However, I also on occasion use public computer terminals at various libraries and other accessible facilities throughout [redacted] with possible remote locations recorded for local computer networks.My apologies for any misunderstanding. Additionally, you failed to address the loss of 1000 points due to my inability to complete the Purchases and Payments Diary in progress when company error occurred or item #2 at the Desired Settlement section applied accordingly. Therefore, I am requesting that you issue 1000 points to my account to cover the entries made up to the point when company error occurred and any future entries as planned as a courtesy and gesture of goodwill.As a heads up, upon successfully reaching a desired threshold for total points, I expect to place a final online order before unsubscribing from [redacted] to complete online surveys elsewhere.Thank you for the attention given this matter.

Regards,

Business

Response:

Dear [redacted]Thank you for your message.As mentioned, your account has be reactivated. I understand that you are using different devices while traveling and some of our members do that too. Equally, it is legitimate for us to have the right protection in place to protect our business.You haven't participated fully in the diary project and unfortunately I can not include you in this project anymore. Our projects are usually live from a few days to a couple of weeks. I can unfortunately not give you the points for this project if you have not participated in it.You can certainly access your account and place an order today.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Thank you for your reply.

Please make arrangements for your supervisor and senior manager to further address within the Revdex.com my request for 1000 points due to the inability to complete the Purchases and Payments Diary in progress when company error occurred or item #2 at the Desired Settlement section applied accordingly. Alternatively, I am requesting that you post an e-mail address for the designated contact so that I may commence a private complaint proceeding for the 1000 points.

Regards,

Review: I have been a global test market panelist for 2 years. Theyare powered by lightspeedLLC. I do online surveys for them and if you aquire 1000 marker points you can redeem for money or [redacted] vouchers. I have acquired about 950 points but all of a sudden I cannot get into my account as evertime I log in it says ALERT WRONG EMAIL ADDRESS AND PASSWORD I have constantly emailed customer services but have had no reply and feel that I am been deliberately been blocked from the site because I am coming up to redeeming my points and they don,t want to pay me. they have given me no explanation so I thought I wold contact you as I am from the uk and thought you might beable to advise me on my complaint. thank youDesired Settlement: I just want to be allowed to earn my points to reach 1000 marker points then I can redeem my points that I have earned and then I will unsubscribe from them as I don,t trust them anymore

Business

Response:

Dear [redacted]Thank you very much for your inquiry to the Revdex.com. Your account was inactivate because you had reported our

emails sent to you as SPAM. This is a standard process for us as if you flag us as SPAM, you impact our ability to email you moving forward. Your account was reactivated on Friday,

October 17, 2015. According to my records, you have since made a redemption.Thank you for your participation in our panel.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have sent three inquiries to Global Test Market via the web site concerning problems with my attempted reward redemptions. I have heard nothing back. I am "owed" [redacted] gift certificates and I am not able to contact anyone in person to try and resolve this issue.

As of the last 2 months it appears that Global Test Market has some major unresolved issues.Desired Settlement: 1) Certificates that I am due get issued to me

2) Contact from the company to resolve matters going forward

Business

Response:

Dear [redacted]Thank you for your inquiry. According to our records, our support team has responded to you on October 26, 2015 and you wrote back in thanking us for our response

on October 28, 2015.I believe that this issue is now sorted out.Many thanks for your participation in the panel.Kind regards,Bertrand J[redacted]Lightspeed LLC

Review: This company has once again DEACTIVATED my account. I complained on 11/5/15. The account was reactivated a few days later. Now it is 11/15 and they did the same thing again..."deactivated my account." The last time they told me not to sign in using a work computer. I haven't. I have over 2700 points that can be redeemed for cash or merchandise. I also have spent half a month filling out a month-long survey that is worth another $10 or so. This is ridiculous. I don't have time to file a complaint with the Revdex.com every week when they whimsically "deactivate my account" for absolutely no reason.Desired Settlement: Reactivate my account. Reinstate my points. Please let me cash the account out so that I do not have to go through this process AGAIN.

Business

Response:

Thank you for your inquiry. Your account has been reactivated and our support has contacted you.Your account is being inactivated due to logins/attempts to

login to the account from Germany and Algeria. Could you please change your password right

away using at least one capital letter, one lowercase letter, one number and

one special character? Thank youBertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because I am unable to change my password.

Regards,

Business

Response:

Dear [redacted]Could you please contact our Support team? To change your password, you need to log in and then go to your profile/account section and change your password.Thank you.Bertrand J[redacted]Lightspeed LLC

Review: Approximately 13 to 14 days ago I sent an email via mysurvey.com helpcenter due to finishing a diary survey and failing to receive the 2000 points the survey said I was going to get once I completed the diary. See the below: I completed my 3 day food diary and completed the final survey. I was not awarded my 2000 points at the end of the survey as indicated. I finished the survey and it told me to click on the button to receive my points. I did this and I got an error heading and I went back to the survey link and it said I had completed survey but points are not in my account and I was referred by mysurvey.com. http://surveys.globaltestmarket.com/survey/bor/v2/EMEA/92169537/pick?h_userid=10...⇄ />
Since filing this complaint I have gotten very few surveys. I want my points.Desired Settlement: I want my points and for mysurvey.com to answer it's inquires through their help center.

Business

Response:

Dear [redacted]Thank you for your message. We have investigated this project for you. Points are usually

always delayed for diary studies because the Project Team needs to manually

sort through the data and then process awards to ensure everyone who should be

credited is awarded properly. Our support has sent you an email letting you know that additional time for the Project Team

to process the study would be needed.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It is the standard answer but does not address the concern. I have submitted inquiries to the business in the past about [redacted] surveys awarding additional points that were not received and I have not received them yet. They are extremely slow in answering help tickets if they do.

Regards,

Review: Lightspeed, dba MySurvey.com, is an online survey company of which I am a member. They are supposed to award points for completed surveys; however, they have not awarded points for a recent survey I completed worth 300 points, Survey #[redacted]Desired Settlement: My account should be credited 300 points

Business

Response:

Dear [redacted]We have investigated your enquiry and I can confirm that your account has been credited with 300 points for this survey.Kind regards,Bertrand J[redacted]Lightspeed LLC

Review: I am a member of Global Test Market, which is under the Lightspeed,LLC. Last March I received my reward check from Global Test Market worth $80 in exchange of 1600 points that I earned by participating in market research/surveys that was sent to me by GTM. Unfortunately I have to return it since no bank would cash it in my country. Around 2nd or 3rd week of March I had the check returned to sender along with the letter explaining why I was returning it. I was given a tracking number by the postal service I used here in the [redacted] so I would know what happened to the check. According to the [redacted] website (the Customer Service and return address on the check was in Vancouver, Canada), my mail arrived at March 18 and was placed on hold the recipient. Some days later, when I checked the [redacted] website about my letter it was still placed on hold. When I asked them about it they said that they never placed my mail on hold. I live in the [redacted] it's not like I could just go to the post office in CANADA and ask why is my letter placed on hold. April 10, my mail was finally successfully delivered (again, according to [redacted]).

Since then, every now and then, I started contacting them on the Global Test Market's Contact Us page (and later just replying to the email they sent me), but all the answer I received is that they have not yet received/process my mail. And if they did, it may take a 90-day process for my points to be returned to my account or something to that effect. I might've sent them at least three emails and their response is the same. I even asked they why are they saying they haven't received it yet when I have proof that they did and even gave them the tracking number so they could check it out themselves.Desired Settlement: All I want is for my hard earned points to be returned to my account so I could finally earn my rewards. It took me years to accumulate those points, the point exchange rate in the new rewards catalogue maybe less than the original amount that I returned but I rather have that than a useless check. Or at least give me a workable timeframe on when should I expect those points to be returned, not an email reply that doesn't really answer any of my questions. They received my mail last April, how come it's almost July and still they were not processing it?

Business

Response:

Dear [redacted],Thank you for your enquiry. As you know through your conversation with our support team, your points have been returned to your account.Thank you for your participation in our panel.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been doing surveys with [redacted] for years now. I have had several issues with them throughout the years where I did not get reimbursed when promised etc. Customer service has also been very crappy and it is extremely hard to get in contact with someone.

Currently, I stopped getting survey emails a while back and have no idea why. I have not been able to sign on to my account and when I try to recover password or username it says none of my emails are in their system so apparently I was taken out. I had survey money to redeem and now it is lost because they apparently eradicated me from the business with no explanation or pay for the work I did for them. I would really like my reimbursement as well as them making this situation right somehow.

Thank you!Desired Settlement: I would like them to pay me what they owe me for the work that I completed and I would like them to go above and beyond and make this right. Otherwise I will not be continuing through them and will not recommend them anymore to family and friends.

Business

Response:

Dea[redacted],Thank you for contacting the Revdex.com about your enquiry. Your account was set as inactive because you haven't participated in our panel for some time. We have now reactivated your account. If you do not remember your password, please click on [redacted] to request a reminder of your account information. Also, we can not locate any communication to our support team. Have you contacted us before about this particular issue?Thank you for your interest in our panel.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I never received any warning of my account being deactivated and never got reimbursed for the credit I had in my account before you deactivated me.

Regards,

Business

Response:

Dear [redacted]Through the panel membership terms that you have agreed to when registering with us, we can cancel an inactive account.You have not contacted us to make your account active again but we have turned it on active earlier in the week.You can access your account and redeem your points.Kind regards,Bertrand J[redacted]Lightspeed LLC

Review: Since March (don't remember the exact date) Lightspeed Research sent me a survey [redacted]) that I spent a significant amount of time doing . something went wrong with the website and was unable to finish the survey, I contacted Lightspeed Research, they told me to wait a couple of weeks, then wait a few days. they assured me that I would get paid, once that time came I reminded them about what they said , they then decided that I did not qualify or I was screened out. the email right before that one they tell me "Also please know we are working to make sure you receive your points for all of your effort. once the survey period closes later this month, ( that was last month when the survey closed) you will be awarded points for completing the entire survey". I emailed them twice during that time to let them know there was a problem with the survey and that I wanted to finish the survey since I was almost through with it, but they did not respond, the points was suppose to be 600 points.Desired Settlement: I would like to receive my points.

Business

Response:

Dear [redacted]Thank you for your email. Our records show that you have completed this project and your account has been indeed credited with 600 points.Please contact our support team rather than placing requests with the Revdex.com. It is actually quicker if you contact us directly.Thank you.Kind regards,Bertrand J[redacted]Lightspeed LLC

Review: "My Survey" panel aka "lightspeed research" is the business that I'm complaining about. I was offered a "Beverage Diary" survey that was suppose to last 7 days and I would be compensated 500 points. I signed in everyday for about 3 or 4 days, the problem is that after the third or fourth day I was locked out of the survey with no explanation I have sent several emails to these people but have not received a response. the only message was login error so I logged in like 3 times to no avail.Desired Settlement: I want to be compensated for the days I did the survey or let me finish the diary so that I may be fully compensated.

Business

Response:

Dear [redacted]Thank you for your Revdex.com inquiry. There was a technical issue with this survey. It has then been corrected and you should have received another invite to finish this survey.We apologize for the inconvenience.Kind regards,Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not see the survey (beverage diary) on there. I'am suppose to pick up where I left off which was about day 3 or 4, not restart it.

Regards,

Business

Response:

Dear [redacted]Please contact our support team. They would be able to help you.Thank you.Bertrand J[redacted]Lightspeed LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,