Lightspeed

Complaint: [redacted]
I am rejecting this response because: I have followed all rules and terms, so this assumption is baseless
Regards,
[redacted]

Dear [redacted]Thank you for raising your concern through the Revdex.com. We have checked your account and you happened to answer some quality control questions in a way that was not considered as in line with the terms of use that you have signed when joining our panel. Your answers were reviewed by an...

analyst too.I am sorry but we have strict protocol in regards to the way our panel members answer survey questions.Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your message. We have investigated this project for you. Points are usually
always delayed for diary studies because the Project Team needs to manually
sort through the data and then process awards to ensure everyone who should be
credited is awarded properly.  Our...

support has sent you an email letting you know that additional time for the Project Team
to process the study would be needed.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dea[redacted]Thank you for your participation in our panel. It appears that your IP address was detected by our security systems. We had to investigate further (this is our standard security protocol) and it took a little time. Apologies for the delay. I am pleased to confirm that your IP address has...

been cleared so this should not happen again.Thank you.[redacted] J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your email. We have investigated this case and it happens that you have also contacted us twice on April 1st and twice on April 6th about this case. Your inquiries are related to points allocation for surveys using webcam. In these webcam surveys, we specify clearly that...

the incentives are credited manually and we give you a 2-4 weeks period for us to complete this task.I recommend you are patient and follow the instructions given in the survey. You would have to wait for 2-4 weeks before your account is credited.Also, I don't think that it is good usage of the Revdex.com to systematically bring your issue to the Revdex.com. I remind you that participating in a panel is not a job and your incentive can not be considered as a salary. Contacting the Revdex.com each time or contacting our support team several times per week doesn't help us proceeding faster.I thank you for your participation in the panel.Kind regards,[redacted]Lightspeed Research

Our findings on all tickets [redacted] has submitted to us are below:Mysurvey Ticket #[redacted] submitted 10/2/2017: Panelist states they completed a survey worth 600 points, but did not provide a correct survey number. I have awarded the account 600 points 12/8/2017. Mysurvey Ticket # [redacted] submitted...

10/24 : Panelist states they completed survey [redacted] and didn’t receive their 400 points. We advised the panelist on 10/30 that we escalated the issue to the project team and that an audit would be run to ensure that all panelists that completed would be awarded within 4-6 weeks as the points need to manually be rewarded. Panelist was credited the 400 points on November 1. Mysurvey Ticket #[redacted] submitted on October 24: Panelist states they completed survey [redacted] and didn’t receive their 150 points. System shows panelist was not passed back into our system to receive proper credit. I have awarded them the 150 points today. Mysurvey Ticket [redacted] submitted 10/27: duplicate ticket of above, closed out. Mysurvey Ticket #[redacted] submitted 10/30: duplicate ticket of Ticket [redacted] Mysurvey Ticket #[redacted] Panelist states their account is inactive. Account was deactivated for security reasons, due to a login  attempt on their account from Indonesia on October 29th. We do not allow access to accounts from outside the country, therefore to prevent potential fraudulent activity, [redacted]’s account was deactivated. I have confirmed no points have been redeemed on his account and have reactivated his account this afternoon. To prevent future attempts, please have him change his password to something completely different  as soon as possible. I’m replying to his ticket he’s submitted to us as  well with the same information.

Hello [redacted] In order to investigate your inquiry further, we need to know if you have logged into your account from a location different from where you normally would over the past two months. Thank you,Your Support Team

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Although I was credited for Survey [redacted] – 100 points today, June 29,2015 (for January participation)I was not credited for the following surveys: Survey [redacted] – 30 points on June 26, 2015Survey [redacted] – 22 points on June 26, 2015 And you can see that I was not credited based on the screenshot of my survey history that I have attached.[redacted]
Regards,
[redacted]

We originally sent her a check to this panelist on January 21, 2015 redemption on February 3, 2015 to the address she had on file.  Please see check information...

below: ·         Serial[redacted]·         EffectiveDate:20...⇄ Method:Post·         Shipment Tracking Number:*·         Beneficiary:[redacted]·         Address 1:[redacted]·         Address 2:*·         Address 3:[redacted]·         Address 4:[redacted]  She contacted us on April 17, 2015 stating she didn’t receive her check and we requested her to confirm her address.  When we received it, we immediately began our research.  We are currently waiting for our vendor to complete the research and provide us with updated information. We certainly agree that it takes a long time but researching a check in APAC takes long time. Nevertheless, I have asked the team to chase the vendor. If no answer by the end of June, we will just re-issue a new check.

[Se proporciona una carta por defecto aquí, que indica la aceptación de la respuesta de la empresa. Si lo desea, puede actualizar antes de enviarlo].

Revdex.com:
He revisado la respuesta hecha por la empresa en referencia a la queja ID [redacted], y encontrar que esta resolución es satisfactorio para mí.

Saludos,
[redacted]
if I would like that my account be reactivated please

We have been investigating this complaint and we are puzzled. The only thing that we found is that this person seems to have registered in 2013. We don’t understand why this complaint comes now. We don’t run such campaigns on the Internet. We were interested in finding out where this person has found this campaign as we wanted to stop it. But if this panelist is talking about a campaign back in 2013, there isn’t much we can do about it. It would be great to understand if this is indeed a complaint related to 2013 or something which has happened in May 2015.

Complaint: [redacted]
I am rejecting this response because:At my most recent communication with MySurvey I was advised to use only my home computer to avoid deactivation and so I did. I didn't use proxy to login to this site, as I was said not to do this! Please note: My account remains inactive, multiple emails were sent to both - Canadian and US help desks.They all are ignored and it is very disrespectful to your members, is not it? I also have missing points from one of the survey, I have survey number and confirmation of completion, but who should I contact regarding this if nobody from help desk responds?  Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted] The only problem with this is they DO NOT have regular contact with me. It sometimes takes weeks or months for them to respond.

Complaint: [redacted]
I am rejecting this response because:
I participated in surveys to the best of my knowledge and ability and in all honesty.  Since surveys are suppose to be anonymous, the company should not have the ability to track down any respondents.  As I attempted to explain in my prior emails to the company, I sometimes have computer problems where I need to force out the browser and I would attempt to continue by re-clicking the survey invitation link.  I would also attempt to use a different browser and attempt to continue by re-clicking the survey invitation link. Regards,
[redacted]

Dear [redacted]Thank you for your email. This survey requires manual incentive allocation. Your points were credited on the 3rd March.Thank you.[redacted]Lightspeed LLC

Dear [redacted]I am pleased to confirm that your account has been reactivated.Kind regards,[redacted] J[redacted]Lightspeed LLC

Dear [redacted]Through the panel membership terms that you have agreed to when registering with us, we can cancel an inactive account.You have not contacted us to make your account active again but we have turned it on active earlier in the week.You can access your account and redeem your points.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your feedback. As explained, we have security systems in place which monitor the way our panel members answer certain questions, which are part of our quality control. Systems give us an indication and our analysts review the situation further.All I can confirm is that our process is the same for all our panel members and we treat all members in a strict fair way.Kind regards,[redacted]Lightspeed LLC

"In order to investigate your inquiry further, we need to know if you have logged into your account from a location different from where you normally would over the past two months."In regards to the above question, no, I have not logged into my account from anywhere different recently.