Lightspeed

Hello, We deeply apologize for the inconvenience you're experiencing We have reactivated your account as well as researched your point discrepancies with a few mentioned surveys Upon completion of this research, your account has been credited a total of points If you need anything further, please let us know Warm Regards,Your Support Team

Dear ***Thank you for your inquiryI understand that you have been in touch with our support team and they have confirmed to you that your surveys have now been credited.Thank you[redacted] J [redacted] Lightspeed LLC

Complaint: [redacted] I am rejecting this response because: I have followed all rules and terms, so this assumption is baseless Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dea [redacted] Thank you for your participation in our panelIt appears that your IP address was detected by our security systemsWe had to investigate further (this is our standard security protocol) and it took a little timeApologies for the delayI am pleased to confirm that your IP address has been cleared so this should not happen again.Thank you[redacted] J [redacted] Lightspeed LLC

Dear [redacted] Thank you for your inquiryFrom our records, you are in regular contact with our support team so I believe that you are already aware of the below.# [redacted] - it was credited to your account on the 12th October# [redacted] - it was credited on the 16th September under a different name but was then rectified# [redacted] - we can not find this survey unfortunatelyIn regards to other surveys for which you are in contact with our customer care team ( [redacted] ), please work with our team directly.Thank you [redacted] J [redacted] Lightspeed LLC

Dear *** ***Thank you very much for contacting us through the Revdex.com as well as directly, through our support team.Our team had a look at your most recent emails/messages and we haven't found any element which could have triggered this Revdex.com complaint.In our records, we found queries from
your side:- Survey *** your account has been credited today (points)- Survey ***: you have not completed this survey as you have not qualified- Survey ***: you have completed this survey and you have received points on March 4thWe can not locate the 1,points that you are mentioningPlease feel free to share with us the survey reference, so that we can investigate.Thank you for your participation in the panel.Kind regards,Bertrand J***Lightspeed LLCTell us why here

This person has emailed us times. The issue is, he is not a registered panelist for *** ** or *** Therefore, he is not receiving emails from us. They must be coming from a third-party website that he has either joined or visited recently. He will need to figure out
who that website is and contact them directly. Unfortunately, those emails usually do not have an “opt out” link to click on. We are certainly happy to assist this person if he forwards a copy of these emails to usWe are certainly not pleased with companies using our name/brand

Complaint: ***
I am rejecting this
response because:I appreciate your response, but this was in August of and I'm just now receiving a response?!? What are you going to do about this? I was put out from this scam and had to make amends with my bankNot to mention the grief and embarrassment!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi *** There can be transnational delays at times and appreciate you being patientOur records indicate that the *** award that you requested has been fulfilled and was sent to the email address you provided when registering with MySurvey.Transaction ID:
*** I trust this satisfies your inquiry. Sincerely,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***Thank you for your inquiryThe survey you were mentioning required a manual incentive allocationAccording to our records, the points were credited to your account on the 3rd March.In regards to your account, our system has detected an anomaly with your IP addressOur IT vendor is on the
caseIf your account get deactivated again, please contact our support teamWe are aware of some members having recurring problems and our team is on it.Thank you.*** J***Lightspeed LLC

Dear *** ***Thank you for your inquiryI can confirm that your account is activeRegarding the beverage study, you had partially completed this survey but as a courtesy we have awarded you points.Thank you for your participation in the panel.Kind regards,*** J***Lightspeed LLC

Dea* *** ***,Thank you for contacting the Revdex.com about your enquiryYour account was set as inactive because you haven't participated in our panel for some timeWe have now reactivated your accountIf you do not remember your password, please click on ***
to request a reminder of your account informationAlso, we can not locate any communication to our support teamHave you contacted us before about this particular issue?Thank you for your interest in our panel.Kind regards,Bertrand J***Lightspeed LLC

[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Feedback from customer care is: This panelist’s account was reactivated on January 12, and an email was sent to the panelist stating such. Thanks

Dear *** ***Thank you very much for your inquiry to the Revdex.comYour account was inactivate because you had reported our
emails sent to you as SPAMThis is a standard process for us as if you flag us as SPAM, you impact our ability to email you moving forwardYour account was reactivated on
Friday,
October 17, According to my records, you have since made a redemption.Thank you for your participation in our panel.Kind regards,Bertrand J***Lightspeed LLC

Dear Revdex.com team,We are investigating this caseDue to the holiday period, it takes us a bit more time than usual but we are looking into a quick resolution for this customer.Kind regards,*** ***