Lightspeed

We have been investigating this complaint and we are puzzledThe only thing that we found is that this person seems to have registered in We don’t understand why this complaint comes nowWe don’t run such campaigns on the InternetWe were interested in finding out where this person has found this campaign as we wanted to stop itBut if this panelist is talking about a campaign back in 2013, there isn’t much we can do about itIt would be great to understand if this is indeed a complaint related to or something which has happened in May

Dear [redacted] Thank you for your messageWe have investigated the survey [redacted] which you have participated in on February 26thFor this survey, you actually have not qualifiedYou unfortunately could not receive the points which were allocated only to participants who had completed this survey.For the other survey, reference [redacted] the points have been credited to your account on March 13thYou should see it on your account.We thank you very much for your participation in our panel.Kind regards, [redacted] Lightspeed LLC

Dear [redacted] Thank you for your messageWe have investigated this project for youPoints are usually always delayed for diary studies because the Project Team needs to manually sort through the data and then process awards to ensure everyone who should be credited is awarded properly Our support has sent you an email letting you know that additional time for the Project Team to process the study would be needed.Kind regards,Bertrand J [redacted] Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I should mention, I was treated incredibly rudely, and was told that I was not given the points and instead given "entry points" for that raffleAnd then told I was being threatening because I was worried MySurvey or the company they were getting data for were getting data for free (not giving me points)I suggest an apology is in orderThanks Regards, [redacted] ***

Dear [redacted] It appears that your account was suspended after we have detected that your participation in some of our surveys hasn't been done in line with our panel terms and conditionsKind regards, [redacted] J [redacted] Lightspeed LLC

Complaint: [redacted] I am rejecting this response because: I participated in surveys to the best of my knowledge and ability and in all honesty Since surveys are suppose to be anonymous, the company should not have the ability to track down any respondents As I attempted to explain in my prior emails to the company, I sometimes have computer problems where I need to force out the browser and I would attempt to continue by re-clicking the survey invitation link I would also attempt to use a different browser and attempt to continue by re-clicking the survey invitation link Regards, [redacted] ***

Dear [redacted] Thank you for your messageWe have investigated the survey in reference, which you have participated in on March 4thFor this survey, you actually have not qualifiedYou unfortunately could not receive the points which were allocated only to participants who had completed this survey.We thank you very much for your participation in our panel.Kind regards, [redacted] Lightspeed LLC

Complaint: [redacted] I am rejecting this response because: I did not see the survey (beverage diary) on thereI'am suppose to pick up where I left off which was about day or 4, not restart it Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It is the standard answer but does not address the concernI have submitted inquiries to the business in the past about [redacted] surveys awarding additional points that were not received and I have not received them yetThey are extremely slow in answering help tickets if they do Regards, [redacted] ***

Dear [redacted] We have received your unsubscribe request and we are processing itIt may take a few days before you stop receiving our emails.Kind regards, [redacted] J [redacted] Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have a little note for Lightspeed GMI - You must improve your customer serviceI know a lot of people who got their account deactivated and were not able to get it back just because customer service really does not care and never responds to themAny business should respect people who they work with Regards, [redacted]

Dear ***Thank you for your emailThis survey requires manual incentive allocationYour points were credited on the 3rd March.Thank you[redacted] J [redacted] Lightspeed LLC

Hello, LSR has reviewed your inquiry and upon investigation found that upon login to you account you had failed our IP Address check, which essentially looks at the geographical location of the device you are login in from and compares it to the proximity of where you registered fromIf its outside a certain range, our security system will flag you as a security riskYou may have been traveling at this time, thus the unanticipated result.Since your inquiry, your account has been reinstated as have all of your Market PointsI see that you have been actively participating since reactivation and trust that the outcome meets your satisfactionThanks for being a valued panel memberSincerely, ***

Dear [redacted] Thank you for your inquiry. We have checked and we have found that your GlobalTestMarket account is still valid. However, you have not redeemed anything on our site. The last time you have participated in a survey with us, it was in September 2014.Kind regards, [redacted] ... J [redacted] Lightspeed LLC

Contact Name and Title: Cathy L [redacted] , Manager Contact Phone: [redacted] Contact Email: [redacted] This advertisement was not made by Mysurvey. Mysurvey is a market research firm. We work with clients to field surveys to our panelists and offer Mysurvey points for... participation. We do not offer cash for participation. Points accumulated in panelists accounts can be redeemed for [redacted] , ECertificates, merchandise, charity donations and more. Please refer this person back to [redacted] r to lodge the complaint againsst whomever placed the false advertising on their site, or magazine, or the location this person saw the ad.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thanks very much Regards, [redacted]

Dear [redacted] Thank you for your enquiryWe have investigated your situation and I can confirm that a new cheque was sent to you through [redacted] on the 19th August 2015.We have received confirmation from [redacted] that your cheque was delivered to you and signed for by “ [redacted] on August 23rd.FYI, here are the [redacted] tracking codes: [redacted] Tracking # [redacted] Link: [redacted] Many thanks.Kind regards,Bertrand J [redacted] Lightspeed LLC

Dear [redacted] Thank you for your messageWe have investigated your situation and we have not found inquiries from you sent to our support teamBefore contacting the Revdex.com, please kindly contact our support team first.Your account is activeYou should be able to log in, no problem at allIf you have forgotten your password, you can use the forgot password feature on our site.Thank you.Bertrand J [redacted] Lightspeed LLC

Dear [redacted] Thank you for your message.As mentioned, your account has be reactivatedI understand that you are using different devices while traveling and some of our members do that tooEqually, it is legitimate for us to have the right protection in place to protect our business.You haven't participated fully in the diary project and unfortunately I can not include you in this project anymoreOur projects are usually live from a few days to a couple of weeksI can unfortunately not give you the points for this project if you have not participated in it.You can certainly access your account and place an order today.Kind regards,Bertrand J [redacted] Lightspeed LLC

Dear ***Please contact our support teamThey would be able to help you.Thank you.Bertrand J [redacted] Lightspeed LLC