Lightspeed

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]Thank you for your Revdex.com inquiry. There was a technical issue with this survey. It has then been corrected and you should have received another invite to finish this survey.We apologize for the inconvenience.Kind regards,Bertrand J[redacted]Lightspeed LLC

Complaint: [redacted]
I am rejecting this response because: I have told them countless times I am not marking them as SPAM. Every email I get from them gos into my regular box, and it's there where I'm getting the messages saying I'm no longer a member. Things are working fine now, but this happens several times per year to me. I've also provided proof of that.It's also on their [redacted] that other survey members have the exact same problems I have. I've also asked for proof they're being marked as SPAM, yet I've never seen any. I however have shown lots of proof that their subscribers besides myself are having the same issues as I do with them. You get kicked out of surveys early and they unsubscribe you from their surveys.
Regards,[redacted]

Dear [redacted]We have received your unsubscribe request and we are processing it. It may take a few days before you stop receiving our emails.Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. I understand that you have been in touch with our support team and they have confirmed to you that your 3 surveys have now been credited.Thank you.[redacted] J[redacted]Lightspeed LLC

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I do not receive the $50 owed, I may reopen this case. Thank you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I spent a significant amount of time, not 50 points worth. when and if you send anymore surveys, please specify the amount of time and points before I start doing one. The surveys I receive from you say one thing and in the end it gives something a lot different.  on your side you see a different amount ,  on my end I see something different, how is that possible ? it is like we are never on the same page.I think there is a problem on your end because I RARELY have this problem with the other survey panels.
Regards,
[redacted]

Hi [redacted] We've researched your inquiry and found that your account was inactivated due to it being potentially accessed from an IP address that is registered in Cuba. I don't know if you may have been traveling, or possibly behind a corporate network/VPN that may have used dynamically...

generated IP addresses, but our system found it to be suspicious and took action as a security measure. Regardless, the Member Service team has reactivated your account.  I trust that you will find this resolution satisfactory. Sincerely, Chris

Dear [redacted]Thank you for your Revdex.com inquiry. I am sorry that you had to face the experience you describe. Our clients tend to look for very specific groups of consumers and the "screening" process consists in ensuring that you, as a respondent, is in the target that our client is looking for....

There is nothing wrong to not be in the target. It just means that our client is looking for people with a different profile. Depending on the time, it may happen that we have more or less surveys for which you qualify. We are aware that this is not a good experience and we are working with our clients to be less restrictive in their criteria. It also depends on the type of research they run.I hope I have helped you understanding what screened out means (out of the client target). And I hope that you will soon have more survey opportunities.Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your enquiry. I believe that you have been in touch with our support team who has explained you the issue we have with your account. It sounds like your account has been accessed from very different places. Are you accessing your account while traveling? If yes, I would...

suggest you do not do that as your account will disable again if we believe that someone else accesses your account. Many thanks.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. According to our records, our support team has responded to you on October 26, 2015 and you wrote back in thanking us for our response
on October 28, 2015.I believe that this issue is now sorted out.Many thanks for your participation in the panel.Kind...

regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your message. We have investigated your situation and we have not found inquiries from you sent to our support team. Before contacting the Revdex.com, please kindly contact our support team first.Your account is active. You should be able to log in, no problem at all. If you have...

forgotten your password, you can use the forgot password feature on our site.Thank you.Bertrand J[redacted]Lightspeed LLC

Dear [redacted]We have investigated your enquiry and I can confirm that your account has been credited with 300 points for this survey.Kind regards,Bertrand J[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. From our records, you are in regular contact with our support team so I believe that you are already aware of the below.#[redacted]- it was credited to your account on the 12th October# [redacted]- it was credited on the 16th September under a different name but...

was then rectified# [redacted]- we can not find this survey unfortunatelyIn regards to 2 other surveys for which you are in contact with our customer care team ([redacted]), please work with our team directly.Thank you[redacted] J[redacted]Lightspeed LLC

Contact Name and Title: Cathy L[redacted], Manager
Contact Phone: [redacted]
Contact Email: [redacted] This advertisement was not made by Mysurvey. Mysurvey is a market research firm. We work with clients to field surveys to our panelists and offer Mysurvey points for...

participation. We do not offer cash for participation. Points accumulated in panelists accounts can be redeemed for [redacted], ECertificates, merchandise, charity donations and more. Please refer this person back to [redacted]r to lodge the complaint againsst whomever placed the false advertising on their site, or magazine, or the location this person saw the ad.

Dear [redacted]Thank you for your inquiry. Your bonus of 100 points was credited on the 7th april.Thank you for your participation in the panel.[redacted]Lightspeed LLC

Dear [redacted]Thank you for your inquiry. Unfortunately, I can confirm that your account was closed due to the way you have participated in our surveys. In line with our terms and conditions, we expect our panel members to provide sincere and accurate answers to the questions of our surveys. Our...

records show that you have failed our quality controls several times and your account has been suspended, in line with our terms. Kind regards,[redacted]Lightspeed LLC

Dear [redacted]Thank you for your message.As mentioned, your account has be reactivated. I understand that you are using different devices while traveling and some of our members do that too. Equally, it is legitimate for us to have the right protection in place to protect our business.You haven't participated fully in the diary project and unfortunately I can not include you in this project anymore. Our projects are usually live from a few days to a couple of weeks. I can unfortunately not give you the points for this project if you have not participated in it.You can certainly access your account and place an order today.Kind regards,Bertrand J[redacted]Lightspeed LLC

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I should mention, I was treated incredibly rudely, and was told that I was not given the points and instead given "entry points" for that raffle. And then told I was being threatening because I was worried MySurvey or the company they were getting data for were getting data for free (not giving me points). I suggest an apology is in order. Thanks.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have a little note for Lightspeed GMI - You must improve your customer service. I know a lot of people who got their account deactivated and were not able to get it back just because customer service really does not care and never responds to them. Any business should respect people who they work with. 
Regards,
[redacted]