LivingSocial, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: My complaint specifically states that this refund was posted to an account that is invalid.  I already had the information that the refund went to an account ending in [redacted] and that I had already checked with my financial institutions.  The business responded to do this again.  The business is saying they made a refund, but can't provide me with any documentation saying that I went back to me.  I have no way of retrieving this refund and request that it be made in the form of a check mailed to my address or the account on fie at their business (which is the same as on this complaint).
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have checked ALL my folders and have to date still received no vouchers.  I have also called to ask why they have not been emailed when I am being told they have and no one is able to assist me or give me an answer.
The tickets were never picked up by me as I do not have a copy of the vouchers.
I even called 3 times on the day of the performance for [redacted] and was told that my account does not exist and I was not told why I am not able to log in until I opened the Revdex.com Claim which was days later.
This business is very fraudulent, they state they emailed me the vouchers and I have not received it, they state the vouchers were retrieved by myself but can provide no come of my ID or signature that I picked up the tickets.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: The statement made by Ms. B[redacted] regarding the refund policy on my voucher is not correct.  The Refund Policy on my printed voucher states: "LivingSocial will provide a refund if you change your mind within five days after you've purchased your voucher and want to return the unused voucher.  After that, we do not provide refunds except that we will provide a refund if you are unable to redeem your voucher because the merchant has gone out of business."  I would be happy to provide you and/or LivingSocial with a copy of my voucher. Is there an address I can send a copy to?  Unfortunately I am not computer savvy enough to attach it to this complaint form.  This would clearly show that the policy Ms B[redacted] is quoting is NOT the policy on my voucher.
My concern with this matter goes far beyond a refund or credit for my $45.00 expense.  What is a consumer to do if a corporation refuses to abide by the policy clearly stated on the voucher/purchase agreement?
Regards,
[redacted]

On October 27, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27,...

2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because his voucher for [redacted] Carpet Care was marked as redeemed when services weren’t yet rendered. He is requesting a refund for this voucher. 
LivingSocial apologizes for any inconvenience **. [redacted] experienced with his voucher accidentally being marked as redeemed. **. [redacted]’ first contact with LivingSocial was on October 27, 2014 to let us know that the voucher had been marked as redeemed when services hadn’t actually been rendered. We immediately opened an investigation of the situation and let **. [redacted] know we would be back in touch with him once this investigation was complete. LivingSocial must confirm the status of a voucher with a merchant prior to a refund being issued. We were able to confirm with the merchant on October 28, 2014 that services weren’t rendered, so we have issued **. [redacted] a full refund to the method of payment. This refund can take anywhere from three to five business days to process. 
We hope that this resolves **. [redacted]' issue. 
Best Regards, 
Sarah

On November 28 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our December 17, 2014 response on
December 18, 2014. [redacted] rejected LivingSocial's response via the RevDex.com because she has not heard from [redacted] and has questions
on their licensing.
LivingSocial’s
Merchant Service team reached out to [redacted] Duct Cleaning who was able to
verify that the subcontractor, House Air Care, is a licensed and bonded
merchant.  [redacted] Duct Cleaning has
requested that [redacted] reach out to them directly to resolve any further
issues regarding the services rendered or to answer any questions she has. They
can be reached at ###-###-#### or by email at [redacted]. At
this time, LivingSocial has confirmed that both [redacted] Duct Cleaning and
[redacted] are licensed and bonded merchants. [redacted] Duct Cleaning has
been in direct contact with [redacted], and provided a refund check to her.
They are ready to assist with any other questions or concerns regarding their
business, and services rendered.
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

On February 4, 2016, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 4, 2016. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she was
interested in taking advantage of our Good
Deal Guarantee and was unable to reach LivingSocial.
LivingSocial apologizes for any frustration. We looked into [redacted]’ account,
and show she has one purchase for [redacted]. This voucher was for
a dated event and expired on September 14, 2014. Dated Event vouchers are
always non-refundable, and are only valid on the specific event date that was chosen
at the time of purchase.  Based on the information, [redacted]’ voucher
does not qualify for the Good Deal
Guarantee. If [redacted] has any questions regarding this, we ask she reach out
to LivingSocial at ###-###-####.
We hope that this resolves [redacted]' issue.
Best Regards,
Sarah

On June 23, 2016 the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">Tammy [redacted], Case Number [redacted]. LivingSocial received the complaint on June 28, 2106. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the merchant told her the wrong appointment time. 
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. Our records indicate that we have provided refunded her in the amount of $298 back to the card ending in 4190. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]’s issue.
Best regards,
Tayler H[redacted]

On October 26, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 27, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial...

because she purchased two vouchers on March 20, 2014 for an event on October 24, 2014 and was unable to attend the event. [redacted] claims she received a reminder email from LivingSocial on October 23, 2014, but didn’t receive this email until Saturday morning. [redacted] is requesting a full refund to her credit card for the cost of her two vouchers. [redacted] is also stating that she was unable to reschedule her voucher for a different date. 
LivingSocial sincerely apologize that [redacted] was unable to attend the event scheduled for October 24, 2014 at 7:30 p.m. We have reviewed her request and see that these tickets are non-refundable. 
Additionally, at the time of purchase, [redacted] chose the option for the show on October 24, 2014 at 7:30 p.m. Since these vouchers were purchased for a specific date and time, they are not able to be rescheduled. The Fine Print of this offer, which was made available prior to purchase, states “This event is nonrefundable. No full or partial refunds are given to customers who miss the event,” and “The deal is valid only for tickets on the date[s] of the event as listed and may not be exchanged or redeemed for any other dates.” Since this purchase is non-refundable, and no changes were made to the date or time of the event, LivingSocial is denying [redacted]’s request for a refund. 
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Sarah

I received an email with a discount code for Livingsocial the other day. I was browsing the site and wanted to go to the cart section to apply the code to see what the final price would be. The site asked me to log in before taking me to the shopping cart page - which I did. When I logged in I was charged for the item I was looking at without any confirmation on my behalf! When I asked for a refund they sent me an email saying I would get the money put back into my account. When I checked back they had tried to give me Living Social dollars instead of putting it back in my bank account! I am still waiting to get back the money I never agreed to spend in the first place!!!! Has anyone ever been on a site where you dont put an item in your cart, review it, and then confirm it??? NO! Bad business. When I finally got through to customer service (from everything I have seen it sounds like most people dont get through) they acted like they were surprised so many people are calling with the same complaint!

On January 22, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted],
Revdex.com Case Number [redacted]. LivingSocial received the complaint on January...

22,
2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she is unsatisfied with the experience she had when trying
to redeem her deal to [redacted]. **. [redacted] had an appointment scheduled
with the merchant, but it wasn’t honored because of scheduling issues.
LivingSocial apologizes for
the inconvenience **. [redacted] experienced thus far. A refund in the amount of $98
has been issued back to the credit card originally used for the purchase. **.
[redacted]’s feedback regarding this deal is greatly appreciated, and we will ensure
it’s passed along to the proper channels.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

On June 24, 2016, the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on June 29, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a credit from [redacted] was not given in the full amount.
LivingSocial apologizes for the experience that Mr. [redacted] had with [redacted]. Our records indicate that we have credited him in the amount of $25 back to the card ending in [redacted]. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
Best regards,
Tayler H[redacted]

On February 2, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 2, 2015. Ms. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she has
advised the purchases made back in May of 2012 were made fraudulently.
LivingSocial apologizes for any confusion regarding this matter.
Ms. [redacted] purchased a deal for Dance 411 Studios on May 9, 2012 and a deal
for 5K Dance Party: LivingSocial Original on May 1, 2013. She contacted
LivingSocial on May 6, 2013 to advise that she did not make either of these
purchases. At this time, LivingSocial asked Ms. [redacted] to contact her bank
directly to report the charges as fraud. LivingSocial will not be issuing a
refund for either of these vouchers as Ms. [redacted]’s requests were made
outside of the refund policy. If Ms. [redacted] feels the purchases were made
fraudulently, she will want to continue to work with her financial institution.
We understand there may be limitations on this process, but she will need to
work with them directly to find a resolution to this matter.
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On July 2, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the rejection of our July 3, 2014 response on July
7, 2014. **. [redacted] rejected LivingSocial's response via the RevDex.com because she feels the refund and Deal Bucks credit have not been issued
as we previously confirmed.
LivingSocial is sorry for any confusion
regarding **. [redacted]’s refund for the damaged Bluetooth Stereo Speaker she
received. On July 3, 2014, we issued a refund in the amount of $15 to her
credit card ending in 5952. All refunds take three to five business days to settle.
**. [redacted] should expect to see this refund accurately reflected on her bank statement
this week. If **. [redacted] needs further confirmation of the refund, we suggest
she reach out to her financial institution with the following transaction ID: [redacted].
In addition, we are able to confirm that 10
courtesy Deal Bucks were added to **. [redacted]’s account on July 3, 2014. The
account linked to her [redacted] email address is active, and she has the
capability to access it, as well as apply the Deal Bucks to future purchases. These
Deal Bucks will remain active for one year and apply to most LivingSocial
purchases, unless otherwise stated in the fine print.
We hope that this resolves **. [redacted]'s issue. 
Best regards, 
[redacted]

On February 27, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our March 3, 2015 response on March 3,
2015. [redacted] rejected LivingSocial's response via the Revdex.com
because her vouchers for [redacted] did not cover the full cost of
the class.
LivingSocial apologizes for any confusion regarding this
matter. Our Merchant Services team reached out to the merchant and verified
that [redacted]’s vouchers should have covered the full cost of the class. [redacted] can assist [redacted] in resolving any issues associated with
her vouchers not applying correctly during redemption. [redacted] can contact
them directly at ###-###-#### for further assistance with this matter.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On August 8, 2016, the Revdex.com received a complaint about LivingSocial from 
black; font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on August 8, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund to her expired vouchers.
LivingSocial is sorry Ms. [redacted] was unable to use these vouchers before they expired. We are unable to issue any type of refund for these vouchers as the promotional period has ended. While most expired vouchers have paid value, we understand some of these merchant have gone out of business. Unfortunately, if the merchant goes out of business after the promotional period, you have forfeited your vouchers. We encourage Ms. [redacted] to use her paid value with the merchant that are still in business. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
 
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I did not accept the offer of deal bucks it was claimed that was the only thing Living Social could do even after all of the issues that I had with the business and not being able to file a claim against them directly since they have no license, record with the Revdex.com or address that I can find.
I am sorry but this was not the accepted nor asked for resolution.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I accept the refund, but these people are a joke.  After they cancelled cleaning dates 10 times, I did threaten to report them to the Revdex.com.  I have all emails saved between us and I attempted to work with them up until the morning of the last scheduled appt.  He asked me to send a list of what needed done and said they would be there at 12:30.  At noon he texted and said again they wouldn't be there as they didn't have enough manpower and said he was sure they wouldn't do a satisfactory job and just get a refund.  What a joke.  6 months or reschedules!!!!
Regards,
[redacted]

On December 23, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 23, 2014. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
ordered three pairs of personalized texting-friendly gloves from Embellish Accessories
and Gifts and has not received the items yet.
LivingSocial apologizes for any confusion regarding this
matter. The personalized texting-friendly gloves were ordered from Embellish
Accessories and Gifts. In order to get the status of her order, [redacted] would
need to contact the merchant at [redacted].
When sending the email [redacted] will need to include her four-digit invoice
number so the merchant can best assist her. At this time, [redacted] has not
reached out to LivingSocial directly, so we have not been able to reach out to the
merchant on her behalf. If [redacted] has not heard a response after emailing from
[redacted], LivingSocial requests that she call in during
business hours at ###-###-####. LivingSocial will be happy to look further into
this matter for her.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
This response is unacceptable. The money I paid to LivingSocial was solely for the delivery of a specific product/service. That product/service was not able to be delviered, so I am requesting a refund of my money. The solution they have provided essentially keeps my money hostage with LivingSocial. I have no interest in doing further business with this company and do not want to be required to purchase yet another voucher that may also have the same issues as the previous one.
 
Basically, they have my money and are unable to deliver the product/service originally purchased. I feel I am entitled to my money back for inability to deliver the product/service purchased.
Regards,
[redacted]

On November 23, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 23, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because Ms....

[redacted] received her refund in Deal Bucks and not on her credit card. LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to process your refund from Deal Bucks to credit card. Our records indicate that we have provided resolutions to all her requests according to our policies. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  We hope this resolves Ms. [redacted]'s issue. Lillian B[redacted].