LivingSocial, Inc

On September 20, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the
rejection of our September 25, 2014 response on September 29, 2014. [redacted] rejected
LivingSocial's response via the Revdex.com because she feels misled
by the offer for [redacted]. [redacted] is stating that the
disclosures should have been made clear from the beginning.
LivingSocial sincerely apologizes that [redacted] feels misled by the offer for [redacted]. [redacted]
confirmed that the disclosures were sent to the email address provided to them
at the time the reservation was made on June 16, 2014. The first contact LivingSocial
received from [redacted] regarding the disclosures was after the date of the
event. The disclosures were sent to the email address used to complete the
reservation 89 days prior to the event, giving ample time for them to be
reviewed, as well as time for the pending reservation to be canceled if they
weren’t in agreement with the terms and conditions associated with this event.
Since [redacted] and her son failed to cancel the September 13, 2014 reservation
with [redacted], the voucher has been forfeited and is no longer
eligible for a refund.
We hope that this resolves [redacted]'s
issue.
Best regards,
Sarah

On January 18, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 22, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because he did
not get the correct sheet set from [redacted] Linens. After speaking with LivingSocial,
he was promised a free sheet replacement, and was later told it would not be sent.
LivingSocial apologizes for the frustration caused by this
situation. On December 1, 2014, [redacted] placed an order for a queen-sized set
of [redacted] bamboo sheets. When the item was sent, it included the wrong sized
sheet. Our Merchant Services team reached out to the merchant to get the issue
resolved. They advised that the merchant was contacting [redacted] directly. On January
3, 2015, [redacted] was refunded for his order. At this time, [redacted] Linens was no
longer obligated to look into the matter as the voucher was refunded. A
representative had advised [redacted] on December 23, 2014 that he would get a
replacement item, and then was told on January 3, 2015 that the issue can no
longer be investigated as the voucher was refunded.
LivingSocial apologizes for the conflicting information that
was provided to [redacted]. LivingSocial reached out to [redacted] Linens to have the
sheet replaced. We were able to speak with [redacted] at [redacted] Linens. She
confirmed that they are shipping [redacted] the correct item. He will receive an
email with tracking information in the next two business days.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On September 17, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on September 17, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she is
unable to use her tickets for [redacted] Nashville and would like
a full refund.
LivingSocial apologizes for any confusion regarding this matter. [redacted]
purchased her voucher for [redacted] Nashville on July 6, 2015. The
Fine Print of this deal states that the event is nonrefundable. LivingSocial
will not issue a refund for customers who miss an event. At this time, we will
not be offering a refund for this purchase.
[redacted] has not contacted LivingSocial about this issue. If
she would like further assistance, we suggest she contact us directly at
###-###-####.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On August 26, 2016, the Revdex.com received a complaint about LivingSocial...

from [redacted], Case Number [redacted]. LivingSocial received the complaint on August 26, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her order yet.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. As this order can take up to twelve days to be delivered, we recommend waiting a few more days to see if the package will be shipped. Ms. [redacted]'s UPS tracking number is [redacted], which can be used to see the status of the order. We also advise Ms. [redacted] to include the order she would like to cancel and to provide a reason why. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue
Best regards,
Tayler H[redacted]

On November 24, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our December 18, 2014 response on
December 19, 2014. [redacted] rejected LivingSocial's response via the RevDex.com because she is still looking for a $69.00 refund for [redacted].
LivingSocial cannot speak as to why [redacted] didn’t
receive notification from [redacted] regarding the transaction that was reported as
fraudulent. Our Payment team took a look into this matter, and they do not show
a response has been received from [redacted]. LivingSocial is happy to work
with [redacted] to resolve this issue. She will need to reply to the email
sent December 15, 2014 with the requested information. We will not be able to
assist [redacted] with this purchase or anything related to her account
until she replies to this email.
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This does not resolve the issue of representing a merchant and accepting monies on their behalf that does not have a license, a physically or post office box address to file a complaint or small claims court with and they did not provide the services that were described in the living social deal. They provided me with a washed car NOT DETAILED with scratches added - NOT TAKEN AWAY.
I want the monies I am out from your representation of an unlicensed merchant with whom I cannot serve papers for small claims court nor file a complaint against with the Revdex.com.
All of the poor work they did is detailed with photos at www.[redacted].com
Regards,
[redacted]

On December 29, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 30, 2014. Ms. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she is
looking for a $5.00 refund for her voucher from [redacted] and [redacted]
but LivingSocial has been unable to assist due to issues with her account.
LivingSocial apologizes for any confusion regarding this
matter. Our Payment team has closed Ms. [redacted]’s account. We are unable to
assist her with her purchases until the account has been reopened. Our Payment
team reached out on November 11, 2014 and on December 17, 2014 via email. They
have requested documentation that will be needed before the account can be
reopened. Ms. [redacted] needs to respond to one of these emails with the
information requested. LivingSocial is unable to assist Ms. [redacted] with
anything related to her account until this has been completed.  
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On June 27, 2016, the Revdex.com received a complaint about LivingSocial from 
font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on June 29, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund for a voucher that has not been redeemed.
LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. Our records indicate that we have refunded him in the amount of $148 back to the card ending in [redacted]. Please note that this refund will appear in three different amounts equaling $148. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
Best regards,
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I had initially called to let Living Social know that something was strange when I initially purchased the deal.
They clearly didn't investigate nor care that the process failed.  When I finally was emailed by [redacted] that they had no information on my friends voucher it was too late since the [redacted] was already sold out.  Finally begging Living Social for a phone number then waiting again for a response, [redacted] could only reschedule two months later, way after my friends birthday.  The entire process hasn't been fair to me as a consumer, I was trying very hard to correct the problem and because no one helped it was never corrected.  Again, you cannot run a business with no one running it.  I want my money refunded, it is only fair and the proper thing to do.
Regards,
[redacted]

On February 17, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted]...

[redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on February 17, 2014. **. [redacted]  sent a complaint via the RevDex.com regarding LivingSocial because she has been unsuccessful in her
attempts to discontinue her email subscription with LivingSocial.
LivingSocial apologizes for the experience that **. [redacted] has had with us. Our
records indicate that we do not have an account associated with the email
address related to this dispute. If **. [redacted] can provide her email address associated with
LivingSocial we would love to assist her in unsubscribing from our email list.
We hope that this helps resolves **. [redacted] ’s issue.
Best regards,
[redacted]

On July 17, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number 10720933. LivingSocial
received the complaint on July 20, 2015. [redacted] sent a complaint via
the Revdex.com regarding LivingSocial...

because she was unable to use
her vouchers for [redacted] and [redacted] Services during the
promotional period and would like to receive a refund.
LivingSocial apologizes for any confusion regarding this. Per
our refund policy, after a voucher has expired and can no longer be used for
the promotional value, it can still be redeemed for its paid value at the
merchant’s location. The promotional portion of the voucher will always expire
on the date printed on the voucher. If the merchant is in a state where it is
permissible for the paid portion to expire, the paid portion of the voucher
will expire five years from the date that the voucher was issued. LivingSocial
has verified that the merchants, [redacted] and [redacted] Services,
are open and honoring the paid value of LivingSocial vouchers. At this time, we
will not be providing a refund for these vouchers. If [redacted] would like
to utilize the paid value of her vouchers, she will need to contact each
merchant directly.
We hope that this resolves [redacted]’s issue.
Best Regards,
Sarah

On August 29, 2016, the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Ms. [redacted] rejected the response stating her issue has not been resolved.
LivingSocial apologizes for the experience that Ms. [redacted] had with those deals. If the merchant has gone out of business after the voucher expires, the consumer has unfortunately forfeited their voucher. We encourage Ms. [redacted] to use her paid value that she does have with the merchants that are still open, as the ones that are expired cannot be compensated for. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
 
Best regards,
Tayler H[redacted]

On December 29, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our December 29, 2015 response on
January 4, 2016. [redacted] rejected LivingSocial's response via the RevDex.com because she advised she provided three emails to LivingSocial
and should qualify for a Me+3 refund.
LivingSocial apologizes for any. We confirmed that the purchase [redacted]
referenced under the email address [redacted].com has been refunded
in full and doesn’t qualify as a referring purchase for Me+3. As she only has
two, referring purchases, her Boxed voucher doesn’t qualify for a Me+3 refund.
As we understand this situation has been confusing, we have
processed a Me+3 refund for [redacted]’s Boxed voucher. $63.75 has been refunded
to the credit card ending in [redacted]. This refund should post to her account in
three to five business days. Moving forward, to get a deal for free using Me+3,
buy a deal first, then share the special Me+3 link. If three friends buy the
same deal using the personalized URL, the original purchase is free! If
[redacted] has any questions regarding how Me+3 works, we suggest she gives
LivingSocial a call at ###-###-####. We’re happy to help.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On December 5, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on December 8, 2014. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial because...

her LivingSocial account
was closed, and she lost access to the Deal Bucks that had been on her account.
LivingSocial notified [redacted] in July of 2014 that we
were aware she had created fifty or more accounts using various email addresses
(in the name of [redacted], etc., and
[redacted]) using the same billing address and IP
address to make purchases ("Multiple Accounts").  We also let her know at that time that
LivingSocial was aware that she purchased products through those Multiple
Accounts using a unique referral link generated by an initial purchase which,
when 3 products have been purchased, results in a refund of the initial
purchase in Deal Bucks (a form of LivingSocial credit) in accordance with the
terms of LivingSocial's Me+3 Program ("Me+3 Activity"). 
We further notified [redacted] in our July 2014 communication
that the Multiple Accounts she created and the Me+3 activity were in violation
of LivingSocial's Terms of Service.  We
then merged her accounts into one account under [email protected], and
requested that she cease and desist all further activity in violation of our
terms and conditions or we would debit the fraudulently received Deal Bucks
from her account and terminate her account as well.
After we sent [redacted] notice of the violation of our terms
and conditions, she continued to create more accounts using similar email
handles from the same IP address and with the same billing address. [redacted]
continued to use multiple accounts to game LivingSocial's Me+3 Program fraudulently.
Accordingly, we terminated her account as of September 23, 2014 and debited the
Deal Bucks from her account. 
We are not willing at this time to reinstate [redacted]'s
account as she has knowingly and continually acted in violation of LivingSocial's
terms and conditions. 
We hope that this resolves [redacted]’s issue.
Best Regards,
Sarah

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response is satisfactory. Thank you very much.
Regards[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They are still openly using bait and switch advertising. Hiding in fine print something that doubles the purchase price is not the behavior of a respectable business.
Regards,
[redacted]

On August 30, 2016, the Revdex.com received a rejected response from [redacted], Case Number [redacted]. Mr. [redacted] rejected the response stating he is unable to contact the merchant.
LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. Our records indicate that we have refunded Ms. [redacted] in the amount of $51.99 back to the original form of payment. We encourage Mr. [redacted] to allow this refund three to seven days to settle. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
Best regards,
 
Tayler H[redacted]
 
LivingSocial apologizes for the experience that Ms. Moreton had with those deals. Our records indicate that we have provided resolutions to all her requests according to our policies. However, her last request was sent on July 9, 2012. LivingSocial is happy to assist Ms. Moreton with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. Moreton’s issue.
Best regards,
Mey Lhin.
LivingSocial apologizes for the experience that Ms. Moreton had with those deals. Our records indicate that we have provided resolutions to all her requests according to our policies. However, her last request was sent on July 9, 2012. LivingSocial is happy to assist Ms. Moreton with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. Moreton’s issue.
Best regards,
Mey Lhin.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My issue with false advertising is not resolved.  The only resolution is to either remove "[redacted]" from the headline or to state "from" or "starting at" $125.  
Not only is this ad misleading, it is dishonest.  Why in the world would a person with common sense go to a doctor who would allow false advertising in a headline as a way to get people interested to read their full ad. 
Regards,
[redacted]

On May 1, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on May 1, 2014. **. [redacted] sent...

a
complaint via the Revdex.com regarding LivingSocial because she is
requesting a refund for a purchase made on March 26, 2014 in the amount of $10 for
[redacted]. **. [redacted] is requesting a refund because she did not receive her
product.
We have reviewed **. [redacted]’s request and
apologize for any inconvenience she has experienced with this deal. Our records
indicate that a refund was processed on May 1, 2014 for $10 back to the
original method of payment used to purchase the deal. In addition, **. [redacted]
was credited with 10 Deal Bucks to her LivingSocial account.
We hope that this resolves **. [redacted]s' issue.
Best Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I d not think its fair that they sale these tickets this far in advance and do not give a DECENT reminder...wouldn't that be and appropriate CUSTOMER SERVICE THING TO DO ??? WHAT IS SO HARD WITH SENDING A REMINDER TO A LONG TIME CUSTOMER A WEEK IN ADVANCE ? THAT IS ALL THAT NEEDED TO BE DONE.... SO LIVING SOCIAL GOT THEIR MONEY, THE [redacted] GOT THEIR MONEY AND BECAUSE THEIR CUSTOMERS HAVE BUSY LIVES THEY CHOOSE TO NOT GO THAT EXTRA MILE AND PUT SOME EFFORT IN AND ASSIST THEIR CUSTOMERS TO HAVE A GREAT EXPERIENCE BY HELPING THEM OUT????? THAT IS ALL APART OF DOING BUSINESS WITH THIS COMPANY? BUT THAT IS NOT APART OF THE SERVICE I RECEIVED!!!!!!!!!!!!!! THAT IS MY POINT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WANT MY REFUND... BOTH THE [redacted] AND LIVING SOCIAL WERE VERY RUDE. I WILL NOT SPEND ANOTHER DIME THROUGH LIVING SOCIAL...THERE ARE TWO MANY SITES THAT DESERVE MY MONEY OVER THEM. I ALSO WILL GO THE ATTORNEYS GENERAL AND EVERY SITE I CAN AND COMMENT ON LIVING SOCIALS ETHICS!
 When you see a deal on our site, we want you to feel confident that your purchase will leave you with a smile. We call it the Good Deal Guarantee.  THIS IS FROM THEIR WEBSITE - THIS IS A FALSE STATEMENT - THEY ARE NOT FOLLOWING THIS AT THIS MOMENT!
At LivingSocial, we try to make experiences as memorable as possible.
If you ever have a problem, we will work hard to fix it.   THIS IS ALSO FROM THE WEBSITE..THEY ARE ALSO NOT DOING THIS AT THE MOMENT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
If you ever have trouble redeeming your Voucher for any reason, let us know. We’ll work with you and the merchant to try to make things right.
Never let a Voucher go unused again! - THIS IS ALSO LISTED ON THE WEBSITE FALSE FALSE FALSE!!!
 
NOW THESE ARE ALL FALSE STATEMENTS I FEEL I COULD TAKE THEM TO COURT FOR THEY ARE MAKING PROMISES ABOUT THESE VOUCHERS THEY SALE AND NOT FOLLOWING THROUGH!!! I WANT MY MONEY BACK ASAP OR I WILL NOT STOP UNTIL I GET IT!
 
Regards,
[redacted]