LivingSocial, Inc

On February 4, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number...

[redacted]. LivingSocial received the complaint on February 4, 2016. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she ordered blue silicone smart watch, has not received her order and is unhappy with LivingSocial’s customer service.
 
LivingSocial apologizes for any confusion. [redacted] contacted us on January 15, 2016 regarding a blue silicone smart watch order she hadn’t received. We sent this issue to our Merchant Services team to see if we could send a replacement item to her. On February 3, 2016, [redacted] contacted LivingSocial again and was advised her order was refunded and 10 Deal Bucks were added to her account as the vendor was unable to send a replacement item. [redacted] advised that she was hung up on, and that she had too long of a wait time when calling LivingSocial. She also requested that LivingSocial place another order for her.
 
We appreciate [redacted] feedback, and will look into the situation further. Please know that this is never the experience LivingSocial wants anyone to have. At this time, we don’t have the ability to place orders for LivingSocial Shop products. The order would need to be placed directly through LivingSocial.com. If [redacted] needs assistance with placing another order, we ask that she reach out to LivingSocial directly at ###-###-####.
 
We hope that this resolves [redacted]'s issue. 
 
Best Regards, 
Patrick

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because I have contacted them with a dozen emails and they reject all attempts to contact them because I am using this email address, not the one from years ago. They calim it is not me, they say they will only correspond with me and that it cannot be me from this email address.  They ask for no info only that I write from the other email address.  I did not have access to that for some time and could not use it.  
I dont know what kind of secure information they believe they are protecting but what they are doing is delaying and avoiding the outcome they agreed to already which was a refund.  This appears to have nothing to do with actually making a customer satisfied and instead proving they can make me go to great lengths to follow some kind of useless internal policy instead of just closing this case. 
They have had my name and my address since day 1, and could have sent me a refund anytime they pleased.  In case they feel they are missing my contact info it was provided ON THE ORIGINAL COMPLAINT they settled, and on this one as well.  I want them to stop asking me to do silly things and just send me my refund.   
Regards,
[redacted]

On
April
16,...

2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on April 18, 2014. **.
[redacted] sent a complaint via the RevDex.com regarding LivingSocial’s refund policy. **. [redacted] used a ten dollar promotional
code which he received from www.[redacted].com to
purchase a voucher for [redacted] on December 28, 2013. **. [redacted] sent in a request
for a refund on April 13, 2014 for his [redacted] voucher. **. [redacted] was
denied a refund as the promotional code discounted his voucher purchase to
$0.00.
LivingSocial
has reviewed **. [redacted]’s request, and we apologize for any confusion
regarding our refund policy. LivingSocial’s refund policy states that if a
refund is requested prior to the expiration of a voucher, a Deal Bucks credit
will be applied to the LivingSocial account. **. [redacted]’s voucher was
discounted to $0.00 due to the promotional code he received from a purchase
with www.[redacted].com. As **. [redacted] did not
pay any dollar amount to LivingSocial, his refund request was denied. Due to
the situation, we have issued **. [redacted] a ten dollar courtesy credit to his
LivingSocial account for the voucher in question.
 
We hope
that this resolves **. [redacted]’s issue.
Best
Regards,
[redacted]

On July 26, 2014, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case Number
[redacted]. LivingSocial received the complaint on July 29, 2014. [redacted]...

[redacted]
sent a complaint via the Revdex.com regarding LivingSocial because he
claims the trip he purchased through LivingSocial to the Dominican Republic on
June 1, 2012, valued at $900, was a bait and switch situation. He claims he was
taken to a sales presentation and was required to purchase an additional
package to get a room that had hot water and air conditioning. [redacted]
claims that he was given a refund in the form of Deal Bucks for this purchase,
but is now requested a cash refund.  
LivingSocial has reviewed [redacted]’s
request and found there are two separate Escapes located on his LivingSocial account.
The voucher [redacted] claims is valued at $900 is valued at $879 and was for
[redacted] Resort located in [redacted], Mexico. This voucher was
purchased by another LivingSocial account holder on September 7, 2011 and
gifted to [redacted]. This voucher was claimed on his account and expired on
June 30, 2012. The first contact LivingSocial received from [redacted]
regarding this voucher was on June 26, 2014. It was at this time that [redacted] requested a refund because the voucher had expired and he didn’t get a
chance to use it. This refund was processed in the form of Deal Bucks as a
courtesy to [redacted].
[redacted] claims that the negative
experience he had was during his stay in the Dominican Republic, however the
purchase date and value are consistent with the voucher he received as a gift
for [redacted], Mexico that he wasn’t able to redeem before it expired. Upon
review of [redacted]’s account, we found a purchase on July 9, 2014 for
[redacted] [redacted] Resort in [redacted], Dominican Republic. This
purchase was made using 288 of the 879 Deal Bucks that were available on his LivingSocial
account from the previously mentioned refund processed on June 28, 2014. Upon
review of all contacts LivingSocial has received from [redacted], we were
unable to locate any refund requests explaining [redacted]’s concern with the
quality of either resort.
LivingSocial
is denying [redacted]’s request for a cash refund since this request is
outside of our refund policy. Additionally, [redacted] has used a portion of
the Deal Bucks refund towards his voucher for [redacted] [redacted] Resort, which was redeemed on July 21, 2014.
We hope that this resolves [redacted]'s
issue.
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
If there was any fraudulent activity on my [redacted] account, [redacted] would have contacted me directly about it if this was a true fact.  [redacted] did not contact me for any fraudulent activity on my current account that I have with them.
I have responded to the LivingSocial email that was sent to me. Therefore, I do not know why they keep giving the Revdex.com false information.  And I do not understand why the Revdex.com is entertaining all of LivingSocials bogus information regarding my issue with them.  The fact still remains that a refund of $69.00 is owed to me. 
Now with this said, I have complied with everything , responded to emails from Living Social, etc.  I think it is now time for LivingSocial to stop with all of this running around the situation at hand and settle this with me once and for all so that I can stop having to waste my time and yours for their lack of due diligence with this matter.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Living Social got paid for both vouchers to Dr [redacted] office, in previous e-mails they indicated once I showed proof of purchase the vouchers would be refunded or ready for use. I did that and they are still refusing me the services or the monetary value of my vouchers I purchased from them!
They need to refund the credit card or me ,or make the vouchers available and stop trying to steal from me!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:All Livingsocial had to do was to follow through on their sales person's promise to grant "the same deal as before".  We did not ask for money.  We did not ask for anything special.  We only asked that Livingsocial follow through on what was ORIGINALLY promised by their sales team (before the contract and before the emails).  This is the same exact service that has been delivered to [redacted] in the past.  We have never requested anything special or different than this same, daily deal.
This Livingsocial bait-n-switch sales tactic is well documented by their own ex-sales staff.  This representative's response is dishonest and unproductive.  Livingsocial has failed us.  They have failed in customer service.  
We give up.  
Regards,
[redacted]

On November 21, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 22, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is unable to...

process a refund for an expired voucher. LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. We are unable to process a credit card or paypal refund for this voucher as it is outside of the seven day refund policy. However, if Mr. [redacted] has any emails or documentation showing he contacted the merchant, we will be able to issue a refund. If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of payment. If documentation shows communication after those seven days, we can issue a Deal Buck refund. If Mr. [redacted] is interested in sending documents, he can send it to [redacted]. In this email he will need to include the numbers [redacted] in the subject line. Once we receive that documentation, we will be happy to issue a refund.We hope this resolves Mr. [redacted]'s issue.Best regards,Lillian B[redacted]

On August 22, 2016, the Revdex.com received a complaint about LivingSocial from 
black; font-size: 9pt;">[redacted], Case Number [redacted]. LivingSocial received the complaint on August 24, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when the voucher is non refundable.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to issue a refund for this purchase since it is nonrefundable. We expect our consumer to read each fine print, as it many times includes information needed for redemption. For this specific deal, the fine print states the voucher does note serve as the tickets and that the actual ticket will be emailed. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

On May 27, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on May 30, 2014. [redacted] sent a complaint
via the Revdex.com regarding LivingSocial because The [redacted]...

[redacted] placed
limitations on the use of the paid value of her expired voucher by not allowing
her to book for a weekend date. [redacted] purchased a voucher for The [redacted]
on February 20, 2012 for $320.00. The promotional value of this voucher expired
as of June 20, 2012.  
On May 30, 2014, LivingSocial reached out to The [redacted]
and resolved the scheduling concerns. The [redacted] agreed to allow [redacted] to
use the paid value of her voucher towards a weekend reservation. In addition to
resolving the scheduling concerns, we have also credited [redacted] with 40 Deal
Bucks as a courtesy for the trouble experienced with The [redacted].
We hope that this resolves [redacted]’s issue.
Best Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: On 6 June 2014, I was promised by [redacted] that they will refund my original purchase price of $35 back to my credit card account and should be posted within 3 days, which to this day 6/18/14 has not happen!
Regards,
[redacted]

On September 4, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case
Number [redacted]. LivingSocial received the rejection of our September 9, 2014
response on September 9, 2014. [redacted] rejected LivingSocial's response via
the Revdex.com because they haven’t been able to make contact with
a massage place. Additionally, they claim that no appointments were available
and they were asked to wait several days for a booking. [redacted] also claims
that the golf coupon never worked even after trying on a different computer.
LivingSocial sincerely apologized for the
trouble [redacted] has experienced while redeeming their vouchers. To better
clarify the issue [redacted] is addressing in this Revdex.com case, LivingSocial would
like to take a moment to address all purchases on [redacted]’s LivingSocial
account that they have requested a refund for, either directly through
LivingSocial or through this Revdex.com case. A breakdown of the purchase dates,
expiration dates, refund policies, and contacts to LivingSocial about each
voucher is below.
On April 12, 2011, [redacted] purchased two
vouchers for [redacted] of NY. LivingSocial’s refund policy for this
voucher allowed a refund up to seven days from the date of purchase; therefore
as of April 20, 2011, these vouchers were no longer eligible for a refund. These
vouchers expired on April 13, 2012. LivingSocial confirmed on September 9, 2014
that [redacted] of NY is open for business and honoring the paid value
all expired vouchers. This paid value is available to use until April 12, 2016.
Additionally, the first contact LivingSocial received from [redacted] to let us
know of the trouble they had contacting this merchant was on September 4, 2014.
On May 26, 2011, [redacted] purchased a voucher
for Edible Arrangements. LivingSocial’s refund policy for this voucher allowed
a refund up to seven days from the date of purchase; therefore as of June 3, 2011,
this voucher was no longer eligible for a refund. This voucher expired on
November 15, 2011. On September 9, 2014, LivingSocial confirmed that Edible
Arrangements is open and honoring the paid value of all expired vouchers. This
paid value is available to use until May 26, 2016. Additionally, the first
contact LivingSocial received from [redacted] about this merchant was on
September 5, 2013. This contact was to request a refund due to [redacted]
relocating to a different area. A second refund request was submitted on
September 4, 2014 stating the reason for the request as the deal wasn’t
honored.
On December 1, 2011, [redacted] purchased a
voucher for [redacted]’s. LivingSocial’s refund policy for this voucher allowed a
refund up to seven days from the date of purchase; therefore as of December 8,
2011, this voucher was no longer eligible for a refund. Since the purchase of
this offer automatically prompted delivery of a coupon booklet from [redacted]’s
there is no expiration date associated with it. The voucher instructions state
that the booklet should arrive before December 16, 2011. Since there is no
voucher associated with this purchase, there is no paid value available. Upon
review of [redacted]’s account, it was found that this purchase was marked as
used directly through their account on December 11, 2011. [redacted]’s first
contact to LivingSocial was on September 4, 2014. In this request, [redacted]
requested a refund claiming that he never received this booklet.
On July 4, 2012, [redacted] purchased a voucher
for [redacted]. LivingSocial’s refund policy for this
voucher allowed a refund up to seven days from the date of purchase; therefore,
as of July 11, 2014 this voucher was no longer eligible for a refund. This
voucher expired on January 9, 2013. On September 9, 2014, LivingSocial
confirmed that [redacted] is open and honoring the paid
value of all expired vouchers. This paid value is available to use until July
4, 2017. [redacted]’s first contact with LivingSocial about the trouble experienced
scheduling with this merchant was on September 5, 2013. [redacted] requested this
refund because they claim the classes were only offered at a time that was
inconvenient for them. On September 4, 2014, [redacted] submitted a second refund
request claiming that they didn’t have availability. It was confirmed that both
the day of the week, as well as the class time, was listed on the original offer
page and made available to [redacted] prior to the purchase of this voucher.
On August 16, 2012, [redacted] purchased a
voucher for [redacted] NYC. LivingSocial’s refund policy allowed a refund up
to seven days from the date of purchase; therefore, as of August 24, 2012, this
voucher was no longer eligible for a refund. This voucher expired on December
30, 2012. The first contact LivingSocial received from [redacted] was on
September 4, 2014 to request a refund claiming merchant wouldn’t redeem the
voucher. On September 9, 2014, LivingSocial was able to confirm that [redacted] NYC is open and honoring the paid value of all expired vouchers. This paid
value is available to use until August 16, 2017.
On October 17, 2012, [redacted] purchased a
voucher for Polara. LivingSocial’s refund policy for this voucher allowed a
refund up to seven days from the date of purchase; therefore, as of October 25,
2012, this voucher was no longer eligible for a refund. This voucher expired on
January 22, 2013. The first contact LivingSocial received regarding the trouble
[redacted] had with his [redacted] voucher was September 5, 2013 to let us know that
he hadn’t received his product. It was determined that [redacted] never redeemed
this voucher. LivingSocial has confirmed with [redacted] on September 9, 2014 that
they are open and honoring the paid value of all expired vouchers. This paid
value is available to use until October 17, 2017.
On September 5, 2013, [redacted] purchased a
voucher for [redacted]. LivingSocial’s refund
policy for this voucher allowed a refund up to seven days from the date of
purchase; therefore, as of September 13, 2013 this voucher was no longer
eligible for a refund. The voucher expired on November 15, 2013. Upon
investigation of this purchase, it was determined that [redacted] went out of business in March of 2014. Since this merchant is
no longer able to honor the paid value of this expired voucher, LivingSocial
has refunded this voucher in the form of Deal Bucks to [redacted]’s LivingSocial
account. Since this merchant went out of business after the voucher expired,
this purchase is only eligible for a Deal Bucks refund.
We hope this complete overview of [redacted]’s
history with LivingSocial will provide sufficient information as to why these refund
requests were denied. LivingSocial is more than happy to assist [redacted] with
redeeming these vouchers for their paid value. If [redacted] would like
assistance redeeming these expired vouchers, we ask that they contact us
directly at help.livingsocial.com.
With the exception of [redacted]’s [redacted] voucher, LivingSocial is denying [redacted]’s request
to refund these expired vouchers. Our decision is based on the fact that
LivingSocial was not made aware of any trouble [redacted] was having until after
the expiration date of each voucher and it has been determined that they are
all open and honoring the paid value of these expired vouchers.
We hope that this resolves [redacted]'s issue.
Best regards,
Sarah

On February 10, 2014,
the Revdex.com received a complaint about LivingSocial from [redacted].
[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on...

February
14, 2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because he never received the Solar Walk Way Lights he ordered on
October 28, 2013, and would like to be refunded.
LivingSocial apologizes
for the inconvenience **. [redacted] experienced thus far. Our records show that
on January 28, 2014, **. [redacted] was issued a full refund back to the card
originally used for this purchase. If **.[redacted] has anymore concerns about
this issue we can have an [redacted] Consumer Service Representative reach out
to him directly.
We hope that this
resolves **. [redacted]’s issue.
Best regards,
[redacted]

On March 28, 2015, the Revdex.com
received a complaint about LivingSocial from [redacted], Revdex.com Case
Number [redacted]. LivingSocial received the complaint on April 6, 2015....

[redacted] sent a complaint via the Revdex.com regarding LivingSocial
because he has been unable to receive services from [redacted], and
would like this merchant to be removed from our site.
LivingSocial apologizes for all the
experience that [redacted] had with this deal. Our records indicate
that we have processed the refund for $44 to the payment method used. We can’t promise
that [redacted] will be taken down from our site, but we appreciate all
feedback that [redacted] has provided and we will pass it along to the
proper channel.
We hope that this resolves [redacted] issue. 
Best Regards, 
[redacted].

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I want a full refund and have disputed the charges with my financial institution.  I do not want, not will I use deal bucks, please remove them from my account. 
Regards,
[redacted]

On December 8, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 10, 2014. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
ordered a voucher for a bamboo memory foam pillow from [redacted] and hasn’t
received her order from the merchant.
LivingSocial apologizes for any frustration related to this
matter. [redacted] contacted LivingSocial on December 9, 2014 and was fully
refunded for her voucher purchase. She will receive a refund of $23.20 back to
her credit card ending in [redacted]’s card issuer controls the time it
takes her to receive her refund. If she’s wondering when it will settle,
they'll have the best information. She was also issued a courtesy credit of 25
Deal Bucks to her LivingSocial account.  Deal
Bucks are a dollar-for-dollar form of LivingSocial currency. Unless
specifically restricted by the Fine Print of a deal, they will automatically be
applied to a purchase. This type of credit expires in one year. If [redacted]
has any questions in regards to additional charges not related to her
LivingSocial purchase, she should reach out to her financial institution.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On April 16, 2014, the Better Business received a complaint about LivingSocial from [redacted]. Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 21. 2014 response on April 18, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com. [redacted] used a $10 promotional code which he received from www. [redacted].com to purchase a voucher for [redacted] on December 28, 2013. 
**. [redacted]'s purchase was discounted at $0.00 due to a promotional code that he used from [redacted].com. **. [redacted] did not pay any dollar amount therefore, no refund can be processed. LivingSocial has review **. [redacted]'s request and we apologize for any confusion regarding our refund policy. A credit of 10 courtesy Deal Bucks, which is an equal amount to the cost of the original deal of $10 was given to **. [redacted]. Since **. [redacted] did not pay any dollar amount for this deal, no refund can be processed.

I have contacted multiple times, in fact, this is the second Revdex.com complaint I have filed over this issue because it has not been resolved. 
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

On November 21, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on November 22, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because LivingSocial is...

unable to process a refund for an expired voucher. LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. We are unable to process any type of refund for this voucher as it has expired. However, if Ms. [redacted] has any emails or documentation showing she contacted the merchant regarding Voucher #[redacted], we will be able to issue a refund. If the document shows communication with the merchant within the first seven days of purchase, we will be able to issue a refund back to the original form of payment. If documentation shows communication after those seven days, we can issue a Deal Buck refund. If Ms. [redacted] is interested in sending documents, he can send it to [redacted]. In this email she will need to include the numbers [redacted] in the subject line. Once we receive that documentation, we will be happy to issue a refund. Voucher #[redacted] is not eligible for any type of refund as the voucher is marked as redeemed. We hope this resolves Mr. [redacted]'s issue.Best regards,Lillian B[redacted]