LivingSocial, Inc

On July 22, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on July 29, 2014. Ms....

[redacted] sent a
complaint via the Revdex.com regarding LivingSocial because she
claims that LivingSocial falsely advertised an offer for [redacted]. 
**. [redacted] claims the offer for [redacted] was falsely advertised because
there is no charge for the cidery tour when taken directly through Blue Bee
Cider. LivingSocial advertised this offer as “$10
($21 value) for a tour of the cidery for 1, a souvenir cider glass & a
T-shirt.” The souvenir cider glass is valued at $6 and the T-shirt is valued
at $15, which totals the $21 value advertised in this offer. Since the tours
are given at [redacted] at no charge, LivingSocial did not add any
additional value in the advertisement for this service. 
LivingSocial understands Ms. [redacted]’s concern with the tour being free of
charge directly through [redacted], however, the offer was advertised as a
$21 value for a cidery tour, a souvenir cider glass, and a T-shirt, which is what
Ms. [redacted] received at the time she redeemed her voucher, therefore LivingSocial
is denying Ms. [redacted]’s request for a full credit card refund for this purchase.
**. [redacted] was, however, provided a credit of 10 Deal Bucks to her LivingSocial account
on July 21, 2014. 
We hope that this resolves **. [redacted]'s issue. Best Regards, 
Sarah

My friend [redacted] purchased two of the deals through my link....and my friend [redacted] purchased one deal from my link. That equals 3. Please check your records again.
[redacted]

On March 30, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March...

30,
2014. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because she would like to be refunded for her purchase to [redacted] since she wasn’t able to get in contact with the merchant to schedule
her reservations.
LivingSocial apologizes for
the inconvenience [redacted] experienced when she tried to redeem this deal.
Since [redacted] was unable to redeem her voucher, we’ve credited 50 Deal Bucks
to her LivingSocial account. This credit is equal to the amount that [redacted]
paid for this purchase. We’re unable to offer a credit card refund at this
time, because the request is outside of our refund policy.
We hope that this
resolves [redacted]’s issue.
Best regards,
Allie

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I received an email from [redacted] Designs stating that they were cancelling my order. I never asked for this and that is definitely not what I want. Thank you for refunding my purchase, however could you please help me in speaking with [redacted] as they are adamant in not shipping the product I ordered. 
Regards,
[redacted]

On February 14, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our February 26, 2015 response on
February 27, 2015. Mr. [redacted] rejected LivingSocial's response via the RevDex.com because he had to pay an additional cost outside of the voucher
price and is unhappy with the service provided by the merchant.
LivingSocial apologizes for any frustration regarding this
matter. Mr. [redacted] purchased a voucher for a remote car starter and installation
from ASAP Automotive. The cost of the voucher was $108.00. This service normally
carries an approximate cost of $399.00. While the voucher itself is discounted,
additional costs are not, which is why they appear higher. Per the fine print
of this deal, which was available to Mr. [redacted] at the time of purchase and is
located directly on his voucher, an additional charge may apply if car is
equipped with keyless entry, push-to-start, passlock anti-theft, or chipped
keys. Mr. [redacted]’s vehicle is equipped with keyless entry and was subject to
this additional cost. At this time, LivingSocial will not be offering a refund
for this deal as Mr. [redacted] has redeemed his voucher. Mr. [redacted] will have to
speak to ASAP Automotive to recoup any fees that were charged directly by them.
We suggest that Mr. [redacted] works directly with ASAP Automotive Sound and
Protection regarding additional costs, or concerns with the service they have
provided. Mr. [redacted] can reach them at ###-###-####.
We hope that this resolves Mr. [redacted]'s issue.
Best Regards,
Sarah

On January 26, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our January 30, 2015 response on
February 2, 2015. Ms. [redacted] rejected LivingSocial's response via the RevDex.com because when she contacted LivingSocial directly she was only
given the option of a Deal Bucks credit.
LivingSocial apologizes for any confusion.  Ms. [redacted] was able to request a credit card
refund within seven days from the date of purchase. After this time has passed,
the purchase is eligible for a refund in Deal Bucks. LivingSocial handles each
request individually as we understand circumstances may fall outside of our
normal refund policy. Ms. [redacted] did not allow LivingSocial the chance to
contact [redacted] directly to get the status of her order. As a courtesy,
her redeemed voucher was refunded to Deal Bucks. At this time, this refund has
been reversed to Ms. [redacted]’s credit card. The refund of $76.00 was processed
on January 30, 2015 to her credit card ending in [redacted].
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On August 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com
Case Number
sans-serif;">[redacted]. LivingSocial received the complaint on August 22, 2014. **.
[redacted] sent a complaint via the Revdex.com regarding LivingSocial
because she claims she has repeatedly attempted to contact [redacted] to schedule services with no response. [redacted] claims that
she has asked LivingSocial numerous times for a credit card refund that has
been denied. [redacted] also claims that LivingSocial is not honoring the
terms of the “Good Deal Guarantee” as described on our site.
LivingSocial has reviewed [redacted]’ account
and found that her first contact with LivingSocial regarding the trouble she
was experiencing with scheduling her appointment with [redacted] was on June 24, 2014 when she requested a self-service refund in the
form of Deal Bucks directly through her account. The reason given by **.
[redacted] for this refund request was “Unable to schedule/no available dates”. No
additional details of the experience were provided by [redacted] at that time, therefore the refund was processed in the form of Deal Bucks as requested. [redacted] then replied
to our confirmation of her Deal Bucks refund with more details of the trouble she was having scheduling with the merchant, so our Customer Service team attempted
to reach out to [redacted] to ensure they were open and
honoring all LivingSocial vouchers. It was found that [redacted] was open and honoring vouchers, which is why [redacted]’ request
for a credit card refund has been denied.
LivingSocial’s
“Good Deal Guarantee” states “If
you have trouble redeeming your voucher for any reason, please contact us at
http://help.livingsocial.com/contact_us so we can work with the Merchant to
resolve your issue.” [redacted] requested a self-service refund for
this voucher without requesting assisting from LivingSocial to resolve the
issue with the Merchant. This refund was requested more than seven days from
the date of purchase, therefore is only eligible to be refunded in the form of
Deal Bucks. This information is also listed in the details of our “Good Deal
Guarantee”, and specifically states “You can get a full refund on any
unredeemed, unscheduled Voucher within the first seven days of purchase. No
questions asked.” and “After the first seven days, you can exchange an
unredeemed, unscheduled Voucher until it expires for the paid value in Deal
Bucks.”
Since [redacted]’ refund request was made
more than seven days from the date of purchase, and it was determined that Mile
High Laser & Aesthetics is open and honoring voucher as advertised in the
original offer, LivingSocial is denying [redacted]’ request for a credit card
refund.
We hope that this resolves [redacted]’
issue. 
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: In my second 20 min phone call, I provided two email address: [redacted].com and [redacted].com, but I didn't have [redacted].com at that time, because I sent her refer link via message, not email. And customer care representative told me that one person bought voucher through other people's refer link, not mine. So he couldn't give me free voucher. Now your response make me more confuse, I don't know what happened, and I DON'T want to call again.
Regards,
[redacted]

On January 26, 215, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 28, 2015. Ms. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she did
not receive her order from [redacted] and would like a full credit card
refund.
LivingSocial apologizes for any frustration regarding this
matter. Ms. [redacted] called LivingSocial on December 26, 2014 regarding this
matter. At this time, she was offered a full refund in Deal Bucks, which she
accepted. The refund was processed as Ms. [redacted] requested. We understand that
she did not get the product from [redacted]. As a courtesy, we processed a
full refund to Ms. [redacted]’s credit card. $76.00 will post to Ms. [redacted]’s card
ending in [redacted] in three to five business days.
We hope that this resolves Ms. [redacted]'s issue.
Best Regards,
Sarah

On June 13, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 16, 2014 response on June 18, 2014. **. [redacted] rejected LivingSocial's response via the Revdex.com because she would like a refund for a purchase made on March 9, 2014 for [redacted].
LivingSocial has reviewed **. [redacted]'s request for a credit card refund. LivingSocial's refund policy allows for refunds within 7 days of purchase unless the voucher has been redeemed, associated with a scheduled appointment, or services have been proven rendered. **. [redacted]'s request was made after services had been rendered. Additionally, LivingSocial has not received any further complaints regarding this merchant. Since **. [redacted]'s refund request was made outside of policy, we're unable to provide a credit card refund. Inquiries regarding the quality of service must be directed towards the merchant.
We hope that this resolves **. [redacted]'s issue. 
Best regards, 
[redacted]

On January 2, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on January 5, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial...

because she
ordered an [redacted] and has not received her
product yet.
LivingSocial apologizes for any frustration regarding this
matter. Per the Fine Print of the deal, the expected delivery of an order is within
ten to twelve days of purchase. In this case, the order was delayed by the
holidays. We are happy to confirm that [redacted]’s order shipped on December
24, 2014. She can track her order here: [redacted].
If [redacted] does not receive her order, we ask she call LivingSocial directly
at ###-###-#### so we can investigate the matter further.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On February 9, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on February 11, 2015. [redacted] sent a
complaint via the Revdex.com regarding LivingSocial because...

he
wants to be sure that LivingSocial investigates the merchants that run on our
site.
LivingSocial apologizes for any frustration associated with
this matter. LivingSocial works to bring consumers together with new businesses
in their area. All merchants that apply to be on our site must go through an
investigation by our Sales team. This investigation includes checking
licensing, insurance, and we check into the reviews that are currently
available. While the deal is running, LivingSocial collects feedback from our consumers.
This allows us to make the best decision regarding the deals, and merchants we
continue to run on our website. We appreciate that [redacted] has passed this
feedback along and will be sure to put this information in the right hands. As
a courtesy, we have refunded [redacted]’s voucher for [redacted]. $29.00 has been refunded back to his credit card ending in 9099. The
refund will hit his account within three to five business days.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

"On July 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 19 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had a deal...

set up to run through LivingSocial, and it did not run due to [redacted] being a sole proprietor. We would like to apologize to [redacted] for the issues that she encountered working with LivingSocial. Our decision not to partner with [redacted] at the time in question was based on an internal policy that we have since changed. At this time, we are interested in pursuing a relationship with [redacted] and will reach out to the owner of the business directly to discuss this with her.
We hope that this resolves [redacted]'s issue. 
Best Regards, 
Anja P[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I paid $10 in the form of credit which I paid consideration for through [redacted].com's subscription service.  The deal voucher I purchased with it makes explicitly clear that the Paid value is $10.
LivingSocial policy states the paid value is refundable, both on your voucher terms posted at [redacted]), and the refund terms at livingsocial.com (https://help.livingsocial.com/articles/what-is-your-refund-policy).  The policy should mean what it says.  If it does not, LivingSocial is deceiving its customers.
I appreciate LivingSocial refunding the $10 credit 'as a courtesy', but this complaint is a policy issue.  LivingSocial should honor it policy as a matter of course, not as a special courtesy.
Regards,
[redacted]

Hello David, 
 
Here is the information I was able to glean from LivingSocial's customer service team about [redacted]'s complaint:
 
Our records show that [redacted] completed her purchase using a [redacted] card ending in [redacted].  When we process a refund, it's processed back to the original method of payment. The refund in this case settled with her financial institution on May 28, 2014, at 12:35 PM EDT. [redacted] states that (a) she hasn't received the refunded funds, (b) her bank is unable to find an account attached to a card ending in [redacted], and (c) her bank won't assist her in tracking down the funds unless she has all numbers on the card.  
 
In the past, where a consumer's account associated with the card in our files is closed and we've issued a refund to that card, the financial institution will use the ARN number to find the transaction and transfer funds to another account (if the consumer has one). In the case that the consumer doesn't have another account, the bank/card company will let us know that they can't accept the refund. This happens pretty quickly after a refund is processed, and we'll reissue it to a different method of payment once we're informed. 
 
We haven't heard anything from [redacted]'s financial institution regarding her refund.  While we understand that [redacted] would like us to provide her with the full credit card number, our systems will not display our consumers' complete credit card numbers in our files.  Our systems display this way in order to maintain PCI compliance.  We did provide [redacted] with an ARN number, which should be enough information for her financial institution to find the transaction in its systems.
 
While I understand that [redacted] is upset, at this point, it appears that she needs to bring this issue directly to her financial institution for resolution as LivingSocial has no further actions it can take to assist [redacted]. 
 
Please let me know if you have any questions. 
 
Best,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Living Social has not stated a reason why they will not run the ad. What do they mean by "uncomfortable?" I have mentioned to them numerous times that a parent/guardian must sign a release, we hold liability insurance, and we are certified instructors. What else do they need from me? I am happy to provide it.Regards,
[redacted]

Ok I'm super frustrated with this company. They have no customer service or product for that matter. I purchased two vouchers for an event two months in advance. They charged me for two and sent me an email that only had one but showed it was one of two. However with the fate fast approaching I learned that they only provided one voucher! I called over 50 times to just get an answering machine notifying me of their hours which weren't correct or they would answer their phone. So the day of the event I had to purchase a last minute ticket for triple the price! Finally got ahold of them today and was on hold for over 40 minutes and they would only refund me partial for the ticket they didn't send. They should give it all back not partial!!!! They only thing the girl kept saying is I apologize (not sincerely) and that was all they would do! This is freaking ridiculous! Will not ever use again! Horrible company!!

On January 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February 4 response on February 6, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com because it wasn't disclosed in the Fine Print that there was a mandatory $50 fee that was to be paid to the merchant. 
 
We have reviewed **. [redacted]’s request and apologize for the inconvenience [redacted] experience when he redeemed this deal. We contacted [redacted] and confirmed that the $50 charge was not a mandatory fee. **. [redacted] was also made aware of this fee at the time he scheduled his appointment with the merchant. **. [redacted] agreed on the amount to be paid to the [redacted], and the appointment was made. Since the fees charged will vary depending on the purchaser’s location, the amount of the fee is not disclosed in the Fine Print. Instead, our purchasers are being instructed to contact the merchant for more information about the fees that will be charged. If **. [redacted] doesn’t agree with the fee that was charged, it would be best to contact [redacted] directly. 
 
We hope that this resolves **. [redacted]’s issue.
 
Best regards,
 
[redacted]

On November 6, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on November 6, 2014. [redacted]...

sent a
complaint via the Revdex.com regarding LivingSocial because he
purchased a voucher for furnace cleaning from [redacted] Heating and Air Conditioning
on October 27, 2014 and scheduled an appointment with them for November 6, 2014
between the hours of 11 a.m. and 2 p.m. [redacted] claims that [redacted] Heating and
Air Conditioning did not show up for the scheduled appointment and when he
contacted them. He was told that his appointment was rescheduled for November
20, 2014, but he isn't going to be in town that day. [redacted] is requesting a full refund to his credit card for the
amount paid for this voucher due to this missed appointment. 
LivingSocial sincerely apologizes for the trouble [redacted] has experienced
with his voucher for [redacted] Heating and Air Conditioning, as well as the fact
that our phones are unavailable at the moment. We have confirmed with [redacted]
Heating and Air Conditioning that [redacted] contacted their company last week
to submit a request to reschedule his appointment. It seems as though there was
a miscommunication between [redacted] and [redacted] Heating and Air Conditioning in
regards to the rescheduling of this appointment. [redacted] Heating and Air
Conditioning confirmed that they have resolved this issue and a technician was
sent to [redacted]’s home to complete the services advertised in this offer.
LivingSocial is denying [redacted]’s request
for a refund due to the fact that the merchant has directly resolved this
miscommunication by ensuring a technician is able to make it to [redacted]’s
home to complete the services purchased in this voucher. If [redacted] has any
additional questions or concerns, we ask that he contact us directly. We’re
happy to help. While our phones aren’t available at the moment, our team is
happy to address his concerns through email.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

I purchased a voucher for a couples massage ($78). The company told me they no longer accepted Living Social. I called Living Social, after waiting 43 minutes and then getting cutoff, I called back. This time I waited 35 minutes and presented my problem to the agent and she told me that Living Social was not able to assist me, after a voucher is sold all responsibility of Living Social is over and the customer must work with the vendor. I asked to speak to a supervisor, after waiting for another thirty minutes, the supervisor told me Living Social was not responsible. So I explained that Living Social paid the vendor for services not provided! They replied that it was between me and the vendor! What a SCAM!!! Just lost $78...............