LivingSocial, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It's not "additional fees may apply" in the fine print, but WILL apply.  Since this fee is always charged, it should be disclosed in the fine print or this is just plain dishonest.  Livingsocial refuses to hold anybody accountable.
Anyhow, I've already closed my Livingsocial account, so any credits are just going into a black hole.  So, how about a $50 donation in my name to a charity: [redacted] in [redacted], CO ([redacted])?  And, Livingsocial needs to agree to hold merchants accountable when hidden fees always apply.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:  Living Social will not acknowledge the tour is free at the [redacted] and not coupon is required.  It should have been noted in the detail of the specific Living Social coupon that the tour is in fact "free".  This is misleading consumers into thinking they are receiving a discount for the tour for which they are not.  
  It is not the money but it is the principle.  Living Social has yet to acknowledge that they did not provide sufficient details in the coupon offer that the tour is a free item and no coupon is necessary for its purchase.   Regards,[redacted]

On December 12, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received the complaint on December 12, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she only relieved one of her refunds but not the other due the refund going back to a credit card that Ms. [redacted] no longer has. LivingSocial apologizes for the experience that Ms. [redacted] had with those deals. Our records indicate that we have provided resolutions to all her requests according to our policies. We recommend Ms. [redacted] to contact her backing institution as LivingSocial did process the refund to the original form of purchase. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  We hope this resolves Ms. [redacted] ’s issue.Best regards,Lillian B[redacted].

On May 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a...

voucher on March 5, 2014 for [redacted] in the amount of $170 and was unable to use the voucher at the location due to restrictions described under [redacted]’s policy. Their policy state, “Our rooms accommodate two non-smoking, pet-less, fun-loving, hearty eating adults.”
In the attempt to ensure that **. [redacted] was able to have a place to stay, the [redacted] made a reservation for **. [redacted] to stay at the [redacted] Inn for one night. [redacted] paid $133.68 for this one night stay out of courtesy. In respect, **. [redacted] was provided with 37 Deal Bucks towards his LivingSocial account.
We have reviewed **. [redacted]’s request and apologize for any inconvenience he has experienced with this deal. Our refund policy for this purchase allowed for 30 days from the time of purchase for **. [redacted] to request a refund. As this request is outside of our policy, and the voucher is forfeited in the attempt to use outside of previous agreement specified on the merchant’s website, we are unable to refund **. [redacted]’s purchase.
Best regards, 
[redacted]

I purchased an item on living social, it arrived defective. I tried calling to get a return label, but I just don't have the time to try and talk to someone. I've tried twice and have been on hold over 20 minutes each time. My item was only $27.00 so I'm chalking this up to a learning experience. I will NEVER purchase anything on Living Social again. Customer service is nonexistent.

On March 4, 2015, the Revdex.com received a complaint
about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial
received the complaint on March 12, 2015. [redacted] sent a complaint via the
Revdex.com regarding LivingSocial because...

he has not received the
coupons from his [redacted] purchase.
LivingSocial apologizes for any confusion in regards to this
matter. We looked into this, and we confirmed the coupons were mailed to [redacted]
twice at the address he provided. If he has not received them, we suggest
reaching out to [redacted] at [redacted].
He will need to include his membership number and his mailing address in the
email he sends. They will be able to assist [redacted] is getting this matter
resolved.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On December 29, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our February 5, 2015 response on April
7, 2015. Ms. [redacted] rejected LivingSocial's response via the RevDex.com because she has not received the email LivingSocial’s Payment team has
sent in regards to resolving any issues with her account.
LivingSocial apologizes for the delay in this response. We
are looking into this matter to ensure we can get it resolved satisfactorily. We
appreciate Ms. [redacted] allowing us the time to look into this for her.
We will follow up as soon as we have determined the best course of action
regarding Ms. [redacted]’s account.
Best Regards,
Sarah

I rarely use Living Social, but I saw that Living Social was having a 15% off promotion, so I was playing around on their website. I found a service I was interested in, and wanted to see the new price was (with the 15% discount) in my cart. I added the service to my cart, and the screen said "log in to continue". I logged in, thinking I would be able to review my order before purchasing, as basically every other website allows you to do. Wrong. It bought me the service without warning me. Since my credit card had expired, it was labeled as a pending purchase, so I couldn't request a refund online. It also would not let me cancel the order. Literally my only option was to update my credit card and finish the purchase. Long story short, I had no option but to call Living Social. When I fist called, they said my approx. wait time was 5 minutes, 40 minutes later, I'm still on hold (as we speak). In short, they tricked me into buying something, gave me no option but to call in to cancel the purchase, and made me wait on hold all morning to resolve it. Basically, I've lost time, money, and cell phone minutes because of their horrible customer service and business practices.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Living social sold 108 $ voucher to me for which I had to pay additional 155 $ which is clearly deceptive trade practice. Further if there was any cost in addition to 108$ as listed on voucher,it should have been quantified or clearly communicated to me when I gave my car to install auto starter. Living social actively promotes such switch & bait unethical practices by failing to disclose total cost to customer. The fact that I has to pay 150% more in addition to original voucher of 108$ that also with no additional cost disclosure is embarrassing. Please provide appropriate legal remedy. 
Regards,
[redacted]

On February 2, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the rejection of our February 5, 2015 response on
February 11, 2015. Ms. [redacted] rejected LivingSocial's response via the
Revdex.com because (Summation of Consumer’s Rejection).
 LivingSocial
apologizes for any confusion. When a purchase is made from LivingSocial.com, we
send an email to the email address we have on file. This email will have
confirmed the purchase, and provided Ms. [redacted] with a copy of the voucher. Her
vouchers are also available under the ‘My Vouchers’ section of her account. It
is possible the emails LivingSocial sent were filtered to her junk or spam
folder. At this time, no refunds will be offered for the purchases on Ms. [redacted]’s
account.
We hope that this resolves Ms. [redacted] 's issue. 
Best Regards,
Sarah

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Bottom line is the headline includes "[redacted]" for $125 in the headline.  You can not buy [redacted] from this vendor for $125.  It is the classic bait and switch tactic where it lures you in with a great price and when you open up the advertisement, it states [redacted] is $125.  That is a flat out lie!
Regards,
[redacted]

On December 19, 2014, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on December 23, 2014. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she
purchased a [redacted] Shower Speaker on December 6, 2014 and has not received
tracking information. She is also upset as it took some time to locate the
tracking information for her order.
LivingSocial apologizes for any frustration regarding this
matter.  [redacted]‘s order for a [redacted]
Shower Speaker was ordered through LivingSocial Shop. LivingSocial collects the
shipping information for each order, and transmits this directly to the vendor
who will ship out the product. In a case where the tracking number for an order
has not been updated, LivingSocial’s Merchant Services team will reach out to
the vendor directly to get this information. The delay that [redacted]
experienced regarding her tracking information was because LivingSocial was
waiting for the vendor to provide the tracking number for her order. Once we
located the information, it was emailed to her, and her LivingSocial account
was updated. LivingSocial verified via the USPS website that [redacted]’s
order was delivered on December 18, 2014. [redacted] can track her package
here: [redacted].
We hope that this resolves [redacted]‘s issue.
Best Regards,
Sarah

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In light of the company disputing the fact they can do anything, and in the process of filing a claim with my bank, the funds were suddenly returned. Horrible company with horrible customer service. 
Regards,
[redacted]

On February 9, 2014, the
Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February
14, 2014. **. [redacted] sent a complaint via the Revdex.com regarding
LivingSocial because he received an email for up to seven nights in [redacted] starting at $239, but when he tries to book the seven days, the price
is over $500.
LivingSocial apologizes for
the inconvenience **. [redacted] experienced when he attempted to purchase this
deal. The pricing listed in this deal is correct, however, this deal is no
longer available for purchase. This deal included several options available for
purchase, based on how long the purchaser wished to stay. The two night stay
for two is priced at $234, and the price goes up if the purchaser would like to
stay additional days. To stay seven nights would be $546 for a standard room.
We apologize for any confusion that **. [redacted] experienced when he viewed this
deal. For the inconvenience, 15 Deal Bucks have been credited to **. [redacted]’s
account.
We hope that this
resolves **. [redacted]’s issue.
Best
regards,
[redacted]

I purchased a voucher from living social and had a terrible experience: The voucher was for four hours of cleaning from Dirt Destroyers, LLC. When I purchased the voucher, I called multiple times to schedule with the company. There was no answer to any of my messages. I later was directed - online - to schedule my voucher appointment but Living Social appts were restricted to Fridays only. The first "available" Friday was several months out - so I scheduled for 12/4/15. In the interim, I contacted Dirt Destroyers again via phone and also email, wanting to ensure the voucher would still be honored since it would be expired by then. No one returned my communications. Earlier this week I received auto-generated confirmation of my appointment at 7 am on Friday. Again I called the business and left a message as I had some questions regarding their service. No one returned my message. On 12/3 I received another auto confirmation of the 7 am 12/4 cleaning. Overnight, I received an automatic cancellation notice with no explanation. I have filed a complaint with the Revdex.com of Wisconsin, and read a similar case registered there. I also read a Google review of the business that describes a similar experience. This is absolutely the worst experience I have had with any Madison service, and definitely the worst Living Social experience I have had. I would like to be reimbursed the $99 that I paid for a service that I am completely unable to use.
I have tried several times to contact Living Social but the email address has been removed from their site and whenever I have called the phone number provided for customer service they have had "unusually high call volume" with waits of 30 minutes or more. I have not been able to stay on the line long enough to connect with a representative.
They recently distributed an email re: Dirt Destroyer vouchers indicating that they were no longer valid (I am guessing there were multiple complaints) and that if I had not been able to redeem mine I could request a refund on the voucher page of Living Social. However, on the site I am unable to request the refund because my voucher is technically expired. All in all this has been an incredibly frustrating experience.

Ordered Queen sheets and when they arrived the pillow cases were not 20 X 40 as described. After contacting service department (20 minute wait) I was told they would sent the correct ones in 3 to 5 days. @ hours later they said I had to return them for exchange. I returned them and after 16 days no exchange, no refund. Called again (30 minutes wait) and was told just reorder! What guarantee is there that the same thing would happen if no one checks order. I also wanted to know where my $ was because they received return 05/05/16. Poor service, long waits on phone!

On February 7, 2014, the
Revdex.com received a complaint about LivingSocial from James
[redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our February
9, response on February 14, 2014. **. [redacted] rejected LivingSocial’s response
via the Revdex.com because he would like to be refunded back to his
credit card for his purchase to [redacted].
We have reviewed **.
[redacted]’s request and apologize for the inconvenience. **. [redacted] didn’t contact
LivingSocial until long after the voucher expired. The voucher expired on
October 28, 2011, and **. [redacted] didn’t contact LivingSocial until January 11,
2012. During this time the merchant was still in business so no refund was
offered. **. [redacted] contacted LivingSocial again on January 26, 2014 to request
a refund. Since the merchant went out of business after the voucher expired,
Deal Bucks were offered. **. [redacted] rejected the offer. No other compensation
may be offered at this time.
We hope that this
resolves **. [redacted]’s issue.
Best
regards,
[redacted]

On January 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February 2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding...

LivingSocial because she has not received her two items that were purchased on December 3, 2013 for two separate purchases of $18 and $13.50.
We’re sorry for any inconvenience that **. [redacted] has encountered with her purchase for [redacted]. We see that on January 29, 2014 **. [redacted] reached out to us through social media and we processed a refund back to her credit card on January 29, 2014 in the amount of $18 and $13.50. As the shipping amount is not charged by LivingSocial we are not able to process a refund for that amount paid, however we added 10 Deal Bucks to her LivingSocial account to compensate for those shipping charges. Those Deal Bucks she can use automatically towards her next purchase with us. **. [redacted]’s order is still within [redacted]’s system and she may still receive the item. She would have to contact [redacted] directly to inquire about the status of her order.
We hope that this resolves **. [redacted]’s issue.
Best regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:even with the voucher that was active, I was told to try to contact the vendor, and meanwhile the voucher had expired.
the massage place which I have called everyday during the promotion. the phone number living social provided did not go to a person, just an answering machine.
and for last purchase.. during the voucher was on sale the shop did not have appointment available and plus when voucher deal was over. the shop asked to wait several day for booking.
and plus the golf coupon. never worked. I have thought it was my computer so when I tried to use it on other computer it just didn't work and when I asked for refund living social told me what they are saying right now. sorry it pass the deal day. But the coupon didn't work while being on the site. And still didn't work.
Please I would like to know what to do with this company.
Thank you.
Regards,
[redacted]

On June 30, 2016, the Revdex.com received a complaint about LivingSocial from [redacted], Case Number [redacted]. LivingSocial received...

the complaint on July 1, 2016. Mr. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not received the [redacted] coupons that were listed within the deal.LivingSocial apologizes for the experience that Mr. [redacted] had with this deal. LivingSocial has advised Mr. [redacted] to contact [redacted] to receive a tracking number to those coupons. LivingSocial let Mr. [redacted] know that the coupons do not arrive in an envelope and are many times over looked as junk mail. LivingSocial is happy to assist Mr. [redacted] with any difficulties he may encounter since he is valuable consumer to us.  
We hope this resolves Mr. [redacted]'s issue.
 
Best regards,
Tayler H[redacted]