LivingSocial, Inc

"On September 10, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 11, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she...

is unable to run an additional promotion with LivingSocial. We want to thank [redacted] for her past partnership, but after further review of [redacted]'s account, we noticed her last promotion experienced a level of sales that is lower than the requirement we set for our deals. The last promotion ran from September 24, 2013 until January 9, 2014 and sold only 15 vouchers. This amount of vouchers sold in comparison to the amount the deal was available for purchase doesn't meet the requirement for a re-run. 
We hope that this resolves [redacted]'s issue and wish her the best of luck in all her endeavors.
Best Regards, 
Anja P[redacted]

On August 26, 2016, the Revdex.com received a complaint about LivingSocial...

from [redacted] , Case Number [redacted]. LivingSocial received the complaint on August 24, 2016. Ms. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because we won’t process a refund when she could not use the voucher due to restrictions.
LivingSocial apologizes for the experience that Ms. [redacted] had with this deal. Our records indicate that we have refunded Ms. [redacted]  in the amount of $149 back to the card ending in [redacted]. We encourage Ms. [redacted] to allow this refund three to seven days to appear in her banking account. LivingSocial is happy to assist Ms. [redacted] with any difficulties she may encounter since she is valuable consumer to us.  
We hope this resolves Ms. [redacted]'s issue.
Best regards,
Tayler H[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Your $15 credit doesn't make up for the $36 that I paid to buy these cables.   Your shipping information again was not verified correctly because almost a week later, I have not received a package from anyone but just received another fake shipping detail from them.  Being that they're from [redacted], I could've rode my bike up there and back and got my purchase faster and more secure.  1) why am I always given a fake tracking #?   Do you guys actually call and confirm this information or do you just ASSUME its correct AGAIN?2) why are you guys stalling and giving me Bucks credit for less than what I paid if the intention is to never deliver your goods?3) If you DON'T ever intend on delivering the product I ordered then I want a FULL REFUND.  [redacted]

On November 19, 2015, the Revdex.com received a
complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].
LivingSocial received the complaint on November 19, 2015. [redacted] sent a
complaint via the Revdex.com regarding...

LivingSocial because she is
unhappy with the time it took her deal to run on LivingSocial.com and she feels
her deal was placed in the wrong category.
LivingSocial apologizes for any frustration. When [redacted] reached out to us to run a promotion, she let us know that she wanted
her deal to run like another deal we have listed on LivingSocial.com. The deal
is a Live Event that allows consumers to redeem their vouchers on the merchant’s
website. We were able to assist her in setting her deal up to run in a similar
fashion. Due to some different issues, it took longer than expected to run [redacted]’s deal. She initially set her deal up with LivingSocial on September
22, 2015, and the deal went live on our site on October 29, 2015.
[redacted] spoke with a Merchant Services representative, Benjamin, while
working on her deal. He ensured that her deal was set up as she wanted. She
also requested a specific photo carousel, which Benjamin was able to set up for
her as well. At the time she spoke with him, there had been no mention of this
deal being listed as anything other than a Live Event.
On November 18, 2015, [redacted] sent an email to
LivingSocial Merchant Services advising she was upset that her deal listed as a
Live Event. At this time, she made the decision to remove her deal from
LivingSocial. [redacted] had requested her deal be modeled exactly like
another deal we were running. We assisted her with setting up her deal
similarly to this merchant. [redacted] approved a mock-up of her deal that
showed her deal would be running under our ‘Events and Activities’ category.
With this approval, we ran her deal as a Live Event, following the specific
guidelines she requested.
If [redacted] has further questions regarding her deal and
how it was ran, we suggest she reaches out to LivingSocial Merchant Services at
###-###-####.
We hope that this resolves [redacted]'s issue.
Best Regards,
Sarah

On May 6,
2014, the Revdex.com received a complaint about LivingSocial from
[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint
on May 7, 2014. **. [redacted] sent a complaint via the Better...

Business Bureau
regarding LivingSocial because she purchased a voucher for a merchant named
[redacted] on March 25, 2014 for $9 as a gift and the item was never received
by the gift recipient. **. [redacted] also claims that there were unanticipated
shipping fees that were paid directly by the gift recipient that have not been
refunded. **. [redacted]’s second complaint is that her refund was issued in Deal
Bucks and not to the original payment method. She made an additional purchase
on LivingSocial using these Deal Bucks for a merchant named [redacted] on April
22, 2014.  **. [redacted] redeemed this voucher
on April 23, 2014 and as of May 6, 2014 when the complaint was filed, she had
not received her order, but had received confirmation from [redacted] that the
item would be shipped on May 7, 2014.
LivingSocial
has reviewed **. [redacted]’s complaint and would like to apologize for any
inconvenience she has experienced thus far. In review of this complaint, we
have confirmed that all shipping costs that are due directly to each merchant
are defined in the Fine Print of the deal, which is made available prior to, as
well as after purchase. **. [redacted] contacted LivingSocial on April 2, 2014 for
assistance with requesting the status of her order. LivingSocial advised her of
the standard two week time-frame for the order to be delivered.  This information is also outlined in the Fine
Print.
If the
voucher was redeemed on the same day it was purchased by **. [redacted], the delivery
date would be April 8, 2014. Since the two week time frame had not yet expired,
LivingSocial asked **. [redacted] to allow the merchant the stated time to deliver
the item. On April 18, 2014, **. [redacted] reached back out to LivingSocial to let
us know that she still had not received her order. Once this response was
received by LivingSocial, we emailed **. [redacted] to offer a refund in the form of
Deal Bucks, along with an additional credit of 5 Deal Bucks for the amount paid
directly to [redacted] for shipping. **. [redacted] replied to our email on April 18,
2014 to accept this refund offer, which was processed the following day, April
19, 2014. Due to the situation, a refund of $9 has been processed back to **. [redacted]’s
original method of payment.   
We
understand **. [redacted]’s frustration with the shipping charges being credited in
the form of courtesy Deal Bucks. Since LivingSocial did not directly charge **.
[redacted]’s account for the shipping costs, we aren’t able to refund this amount.
Due to the item not being received, we have credited 5 additional courtesy Deal
Bucks to her account. Due to the delay in the shipment of **. [redacted]’s order with
[redacted], we have credited 4 additional courtesy Deal Bucks to her
LivingSocial account. This is to help compensate for the shipping charged by
[redacted].  
Best
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am having to reiterate myself that the vouchers sold by living social DID NOT cover the cost of 1 out of 2 classes. By stating it "should have covered" the full cost of both classes does not change the fact that it did not. I have a receipt to prove it, however, no one seems to care to review the facts. I am done with arguing with lovng social because they continue to fail in being held accountable for the vouchers they sold to me. I do not want to discuss this matter further like I have stated in my previous message as this discussion will lead to an unresolved matter. I will just take this as a lesson learned to never do business with a company who does not value honesty in the products they sell to their consumers and does not take pride in correcting issues as they arise. 
Regards,
[redacted]

Review: I purchased a voucher from living social for a stylus pen set which I then attempted to redeem with a company called "[redacted]" whom I would also like to file this same complaint against since I paid them an additional $2.95 shipping/handling fee. I received a confirmation email from said company on 12/6 stating that my order was successful and to allow up to 3 weeks for delivery. I hadn't received it so sent them my 1st email to [redacted] around the beginning of January. They didn't respond to my 1st email so I emailed them again on 1/27. This time they responded that my order would now be shipped and to allow 1-2 weeks. I sent 3rd email 2/21 advising I never received my order and would like a refund. They responded the next day that upon checking my order was already "in transit" and to allow 7 days to receive it. In the meantime I also contacted livingsocial about the matter twice and both times was referred back to executive pen stylus even though they sold me the voucher for I believe $8.95. My last email to the shipping company was 3/9 again advising I haven't received the order and asking for refund. They have yet to respond to my latest email.Desired Settlement: I would not only like full refunds from both business's but would also like livingsocial to issue me a credit with them for $40 for the time and aggravation I've taken out of my busy life to deal with this matter and the poor customer service they've subjected me to.

Business

Response:

On March 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9476166. LivingSocial received the complaint on March 24. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for an item that she never received, and her request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. In addition to 5 Deal Bucks that were already added to her account, [redacted] now has a total balance of 13 Deal Bucks. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a voucher off of Living Social on May 12. Immediately contacted the vendor to redeem. They stated that due to the volume of purchases, the first available date for service was September 9th. We agreed to that date, and they were to arrive between 11am-2pm. They never showed. We proceeded to contact the vendor, and was told they were unable to arrive, but would come out September 23rd between noon - 2pm. They were to call before they came. Here again, they never called and never showed. We have now taken off of work twice, and neither time has the vendor showed. We have made calls over the last seven days, and emailed the company. They are still in business, yet not returning any correspondence. We have not been threatening or ugly, we simply wanted our services per the agreement. They now have almost pushed us out past the voucher date, to where we will not get the full value. We contacted Living Social and were told that unfortunately they could not do anything for us, and that had we wanted a refund, we had to request it within 7 days of the voucher purchase date. We wanted our service, but apparently they do not prescreen or qualify their merchants before signing them up for these promotions. We will not be purchasing anything from Living Social again until they redeem our funds or provide a full credit. At this point, should the vendor arrive, they will probably provide cleaning services on par with their customer service levels.Desired Settlement: Refund my voucher purchase value, since the vendor has not fulfilled their end of the agreement, and does not have the courtesy to even respond to their poor professionalism.

Business

Response:

On September 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 1, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher on May 12, 2013 for $74 and has experienced some trouble receiving services for the voucher.

Review: I purchased 2 Living Social Vouchers for a Concealed Handgun Class at the [redacted] in [redacted]. I purchased one for myself and one for a friend as a gift. When I scheduled the class and tried to redeem the voucher they didn't work. I contacted the merchant, [redacted], and was told the problem was with Living Social. I contacted Living Social and they said it was the merchants problem. Eventually Living Social offered "Deal Bucks" as a refund. I asked what that was and received no explanation. I requested they contact [redacted] to try and figure out the problem and they would not. I requested a refund back to my credit card for the amount I paid for the vouchers and they have not responded.Desired Settlement: Refund back to my credit card for the amount I paid for the vouchers.

Business

Response:

Review: Bought a hotel w/waterpark package.The waterpark closed both days. At checkout the frontdesk gave refunds to their guest & told me to call LS for mine

I purchased a 2 night hotel stay w/water park. Description: Two-Night Stay for Up to Four People in a Room with Two Double Beds with Three-Day Water Park Passes for Four ($269) Which I paid on my cc. I purchased the package on Wednesday July 3 (I believe). I made reservations on Tuesday July 9 to stay Wednesday July 10 and Thursday July 11. With check out on Friday July 12. Check in was scheduled for 4 PM or later and check out was at 11 AM but we could stay in the water park until 3 PM. Confirmation Number: [redacted] for hotel

The problem is the water park closed all day Thursday and up until at least noon Friday when we left. When we arrived we went to the water park for about a 1 - 1/2 b/c it was getting late. I thought we would have plenty of time to enjoy it the next two days but to our surprise it was closed unexpectedly. Since we stayed at the hotel for the water park which was closed we had to find something else to do to entertain two kids (more money).

Upon checkout the front desk staff was giving full refunds to their guest and giving them vouchers for an additional stay. When I spoke to her she said to call LivingSocial about the refund. She said LivingSocial could call them for verification that the water park was closed. Once LivingSocial verified this the hotel would give them a refund then then I should be refunded my portion.

When I contacted LivingSocial they said they were unable to give me a credit card refund or Deal Bucks credit because the services has already been rendered. Then they told me to contact the hotel for a refund. I didn't pay the hotel I paid LivingSocial. Of course the hotel is not going to offer money back on something I didn't pay them for.

Yes, we did stay at the hotel however we were unable to partake in the waterpark which was part of the package that we purchased and the ONLY reason we booked the room.

When I contacted the mgr. at the hotel he said there was nothing they could really do since I paid LivingSocial for the package. He offered us 4 water park passes. However, I live in a different state and driving there just for the water park is not worth it.Desired Settlement: A refund for the package I purchased. We could have stayed at any hotel in the area for a lot cheaper. We picked this package due to the water park passes. We thought this would give our daughters something to do without us doing all the touristy stuff and spending a lot of money. However we still had to do that stuff or sit in an overpriced hotel room and look at each other.

Business

Response:

On July 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] booked a stay with [redacted] & [redacted] which included water park passes; however the water park was closed during the time that **. [redacted] was at the hotel and therefore she would like a refund back to her credit card.

Review: I purchased a voucher for [redacted] on 2/6/2013. Voucher #[redacted] The voucher requires that we contact the merchant to make an appointment for the tour. We called several times and did not receive a response, we then emailed and contacted via Facebook with no response. The voucher will now expire on 6/7/2013 and after 5 months of trying, we no longer can use this voucher. The merchant company is obviously not a reputable company, we just want our money back so we can use it to enjoy another product. We have purchased almost 30 Living Social vouchers between our business and personal account- we have been good customers and should not have to DONATE money to LivingSocial and the merchant because the merchant is unreliable.. LivingSocial will not provide a refund or any resolution. They just keep saying contact the merchant. WE HAVE!!!! The merchant will not respond AND the merchant is LIVING SOCIALS customer NOT OURS!!!!!!!!!!!!!! We should not have to chase the merchant down to use the product.Desired Settlement: Living Social will provide a $15 refund and go after the merchant. We have received not product for the monies paid.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $15.00 on February 6, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be processed within seven days of purchase or if the merchant has

gone out of business. We contacted the merchant today, May 31, 2013, at 4:01PM,

and confirmed that they are open and honoring the vouchers. The merchant can be

reached directly at [redacted] via the instructions listed on the

voucher. We encourage [redacted] to contact the merchant directly for

redemption purposes.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: AGAIN... we tried to schedule the tour for FIVE MONTHS with no response. The coupon expires in a few days, we are now out of

town and then will be moving shortly after that. This coupon is of no value now. It is unusable. FOR FIVE MONTHS WE CHASE YOUR CUSTOMER DOWN TO USE THE VOUCHER .

We should not have to eat the $15 because YOUR MERCHANT failed to respond to PHONE CALLS< EMAILS and Faceboook requests. How much should we have to go

through? We are done chasing down this company and now we are moving. We have been very good customers to you both via our business and personal accounts and have even recommended your services to friends, family and clients. Hopefully the people we referred, have not run in to this issue. I would be mortified.

Please resolve this issue... it would be a shame to have to give you bad reviews because of a $15 voucher that is NOT usable. We have recommended some

of your coupons to our 2500+ Facebook Fans on our business Facebook page... that is embarrassing if this is how LivingSocial resolves issues for unusable

coupons.

Regards,

Best wishes,

[redacted] Wholesale

Mgr.



Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 31, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for this voucher.

Review: I ordered an [redacted] appliance gift credit of $500 from Livingsocial on 5/23/13 and ordered the same day from [redacted]. I recieved confirmation of sale and delivery(tracking) from [redacted]. Then on 5/29/2013 I recieved a cancelation email from [redacted] who said Livingsocial had called and said they would not honor the deal. I then called livingsocial - who didn't call me back - but emailed saying they where sorry but "events like this are rare" and they would credit my account. This is the SECOND time something like this has happened with them and it is unacceptable. They are falsly advertising if they can just cancel the deal or sell you things that you are not able to use.Desired Settlement: I would like them to honor my certificate wtih [redacted] or pay the difference that I now have to pay for the stove.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $250.00 on May 23, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. In this one-off instance, the merchant has refused to honor the

terms of the contract and LivingSocial was forced to cancel the promotion. A

refund was issued in the full amount of $250.00 back to the credit card that

was used for purchase on. LivingSocial will not be paying the difference of the voucher as the merchant has refused to honor the contractual agreement. LivingSocial apologizes for the experience that [redacted] encountered, but unfortunately these rare instances do occur from time

to time.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: after speaking with [redacted] first, before calling LivingSocial, and after submitting my complaint. I believe this deal was pulled by LivingSocial. The purchase I made was already shipped and pulled back once LivingSocial reneged on the deal. [redacted] has to get the product back from the shipping company!

[redacted] has been very clear that they did not cancel the deal and had honored my order but because they would not get paid from LivingSocial had no other couce then to pull back the shipment.

Review: I ordered a product through Livingsocial (it was through [redacted]) for an iphone 5 car charger for $19.99

I paid for the product through my credit card online. it stated 4-5 weeks delivery. This was ordered in April 2013. Once June 2013 came and I hadn't received product, I contacted both companies to inquire about my product. It was never shipped to me. I tried contacting [redacted] and LivingSocial again for refund, and I have not after 3 attempts, received a credit for my purchase, or a returned email on the reasoning. I either want a refund for my product which I paid for and did not receive, or my product shipped to me.Desired Settlement: as per above

Business

Response:

On August 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal through [redacted] for an iphone 5 charger in April, and as of August had not yet received the product, and therefore would like a refund back to her credit card.

Review: I purchased 3 hours of house cleaning for $45. The people providing the service either has a phone message box that is full or, when it's not, never call back. Living Social's response has been insufficient, saying only that they believe the people will return my calls to make an appointment before the offer expires. So have that has not happened.Desired Settlement: Ideally, the people would return my calls and make an appointment and clean my condo. At this point, however, I doubt this will happen--or if it does, that the people would ever show up for the appointment. I think the best solution would be to refund my money. I realize Living Social will not do this, but that seems like the best solution.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because there has been trouble scheduling service for a voucher she purchased on April 9, 2013. [redacted] purchased the voucher for $45.00.

Review: I purchased a coupon for a massage thru LivingSocial May, 2012 with an expiration date of 2/13/13. I called the service provider the week prior to the expiration. I was told she wasn't taking anymore appts for that coupon but was extending it (for a month thru Mar and then thru April) and would put me on a waiting list. 3 months later she has never called me with an opening. I called her a number of times but she would never book me out into the future. I sent the details to Living Social but they will not refund my money even after providing me a letter where they had told the owner she should honor the promotional value.

Much better customer service from [redacted] and [redacted]. I will not do busines with Living Social again. $35 down the drain.Desired Settlement: I would like Living Social to refund the money I paid them via credit card for a massage coupon that the masseuse has not honored. I contacted the masseuse within the terms of the promotional value of the coupon.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on May 10, 2012 in the amount of $35 for [redacted].

Review: I bought a living social deal for a house cleaning from [redacted] in [redacted] for $59 dollars. The company never returned phone calls to schedule appointments. When I asked living social for help, they sent links to book online, which I did, but again no one ever showed up when I rearranged work schedules to be home. Living Social offered a $10 refund but I expect a full refund since the company they agreed to work with and sell a deal with never deelivered. I am completely dissatisfied with [redacted] and also very dissatisfied by the lack of customer service from Living Social in addressing the issue.Desired Settlement: A full $59 refund to my credit card or check.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry for any difficulties [redacted] experienced while trying to redeem her voucher. We've refunded $59 to her credit card ending in [redacted]. Depending on her financial institution, it will be posted to her account within three to five business days.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Thank you so much for your assistance in this matter! I am very grateful for your help and how the situation has been rectified.

Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher from Living Social for a hypnosis session from [redacted]. When I called the Center to schedule an appointment, I left messages but these were never answered. When I was unable to schedule the appt. by the expiration date, I contacted Living Social and was told they could not do anything about this. I finally reached the merchant. He apologized for not returning the call and scheduled an appt. I completed the requested online medical history. When I came for the appt., the office door was locked. I called the number and reached a female who gave me the new office address, a few doors down. I entered this office which was deserted except for a voice I could hear in the distance. I was still on the phone and the female I had reached said someone would be with me soon. After waiting in this deserted office for over a half hour. I was very uncomfortable being in the office with no one else. I finally followed the sound of the voices I had heard and was told by a gentleman there, very rudely, to wait in the waiting room. When he finally came to get me, I let him know how uncomfortable I felt and he asked if I would like a refund instead of a session. After all I had been through, I agreed since I felt this was a very unprofessional atmosphere. I contacted Living Social about the refund and they told me to wait a few days. When no refund appeared, I again contacted them and was told that they did not intend to refund me and Living Social said they could do nothing about it. I feel that basically they were happy to take my money but not allow me to obtain the service they offered.Desired Settlement: I would like to have Living Social refund the voucher because, as I did not contact them originally until the expiration date, I had been trying and expecting to receive an appointment from the provider but this did not happen. After that, the merchant told me he would process a refund but then told Living Social they would not. I feel LS has not protected me when I made a purchase that was unable to be carried out.

Business

Response:

On March 23, 2013. the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 24, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for a voucher for [redacted] and her request was denied.

Our Merchant Services team has reached out to the merchant and [redacted] is willing to work with [redacted] to provide alternate services. Because the voucher is expired and the refund request is outside our policy, we are unable to provide any additional compensation at this time.

We hope that this resolves [redacted]'s issue.

Best regards,

Review: I purchased a LivingSocial contract for the business [redacted] in December 2012. [redacted] is not licensed, bonded nor insured to provide moving services in the state of Georgia, where the contract was advertised. The company then made additional surcharges that were not disclosed on the LivingSocial website nor the company's website. The surcharges were not accurately represented. [redacted] is featured on such websites as [redacted] for inadequate service and moving credentials (such as insurance).Desired Settlement: Refund purchase made under false representation.

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 30, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for moving

services from [redacted] on December 17, 2012 for $299. She is requesting

a refund because she states the merchant is not licensed or insured and that

they had additional charges.

LivingSocial

apologizes for [redacted]’ experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued for an unredeemed voucher

within seven days of purchase or if the merchant has gone out of business. [redacted]s’ request is outside of the refund policy. The services were rendered

and [redacted] received those services. We have gotten clarification from

the merchant and they are licensed, bonded, insured, and in compliance with all

Georgia state and Atlanta city licensing/insurance/bond laws. [redacted]’

move took three hours longer than the voucher covered and she was informed this

would be the case prior to service being performed. She also signed a waiver

stating she agreed to the additional charges and signed a waiver stating that

nothing was damaged. The merchant deducted one hour as a courtesy, due to [redacted]’ frustration.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: no proof was submitted that the company was licensed, bonded nor insured. I did not sign a document stating that I had no damage, and no proof was supplied. Taking a business owner's word is what caused LivingSocial to end up in this situation to begin with.

Review: I purchased a voucher for a winery tour from [redacted] through the Living Social website. It is cold in the fall months so I tried to book the trip in February knowing that the promotional value of the voucher expires in May. However, I have not been able to get a response from this company either through email or by telephone after leaving repeated voicemail messages. After four voice messages and three emails over the course of two and a half months I have never received a call or been contacted by [redacted]. I tried last week to contact Living Social about this matter and their entire customer service is shut done by phone because of a recent computer hacking incident. I sent a email to their customer service as they instructed me over the phone prompt and was told that they couldn't refund my account.I asked for a manger in the resulting emails and never received a response. Several days later I received an email stating that my account was going to be closed. I never authorized or even asked for this to happen. I simply want a refund because they sold a product to me on their website and the vendor does not respond by phone or email. It is false advertising to advertise a deal online and that company never honors the contract. I simply want a refund for a service that never was provided. I need your assistance and would appreciate any help you could provide in this matter.Desired Settlement: I would like a full refund because Red River Wineries is non responsive by phone or email. I not sure if they are even in business anymore. Simply asking for a full refund for services that were not honored as advertised.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 8, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he would like a refund for a purchase made for [redacted].