LivingSocial, Inc

Review: I’ve purchased two vouchers from LIVING SOCIAL ($25 each for a total of $50) for a day of paintball at [redacted]. I’ve been trying to reach them at ###-###-#### for HALF A MONTH to redeem the vouchers.

The phone is never picked up by a person, it's always an answering machine.

I’ve left numerous messages, but they would not return the calls! On September 1st the voucher will expire! Is that merchant doing it on purpose to collect the money without providing service? The merchant is untrustworthy. Terrible company!

I’ve contacted LIVING SOCIAL customer support, but they are just giving a standard copy-paste runarounds advising to call ###-###-####, which I had done a million times already only to hear a voice recording. When I leave a message nobody ever calls back.Desired Settlement: I want a refund of $50, as Living Social sold me a service that they failed to deliver via the merchant affiliated with them.

Business

Response:

On August 31, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he has

experienced issues with redemption pertaining to vouchers purchased on January

27, 2013 in the amount of $50.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of his vouchers for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on September 1, 2013, and are now valid for the paid value of

$25.00 per voucher as a credit towards [redacted].

We have confirmed that there were no issues with redemption

of the vouchers with [redacted]. We encourage **. [redacted] to

contact the merchant to redeem the paid value of his vouchers. LivingSocial

will not be providing an out-of-policy refund for the expired vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social stated that "The vouchers expired on September 1, 2013, and

are now valid for the paid value of $25.00 per voucher as a credit

towards [redacted]." /// The complaint has been filed BEFORE the vouchers expired and AFTER I've been trying to get in touch with [redacted] for HALF A MONTH.

Living Social stated that "We have confirmed that there were no issues with redemption of the vouchers with [redacted]. We encourage **. [redacted] to contact the merchant to redeem the paid value of his vouchers. " /// I've made a million phone calls to [redacted], I've left a million messages with my cell phone number to call me back. NOT A SINGLE phone call has been returned. If you really got in touch with [redacted] to confirm the alleged absence of issues with voucher redemption, then why haven't [redacted] contacted me yet? Why haven't they returned a SINGLE phone call?

I've recorded my leaving of the voice messages for [redacted] MULTIPLE times before the vouchers expired. I have multiple records. The sound files can be provided upon request.

I may be able to get the incoming/outgoing calls list printout from my phone service provider to prove that I've made multiple calls to [redacted] paintball, and that not a single one has been returned.

Living Social stated that "Per LivingSocial’s refund policy, a refund can be collected within seven days of purchase or if the merchant has gone out of business ... LivingSocial will not be providing an out-of-policy refund for the expired vouchers." /// The seven day policy should only be applied if I had a change of heart and didn't want to go to paintball. But that is not the case. I had plans to go for a day of paintball with my friend, who was supposed to come visit me from New York. HALF A MONTH before the voucher expiration date I have started my countless attempts to schedule a game of paintball only to be completely ignored by [redacted] and to be embarrassed in front of my friend.

If Living Social was a regular brick and mortar business (for example a pharmacy) the equivalent of this situation would be Living Social selling me a bottle of Aspirin whilst having a 30 day return policy. I would have a headache 31 days later, open that bottle of Aspirin only to find that it's rat poison inside. I would bring it back to Living Social a few days later only to be denied a refund due to a 30 day return policy. Naturally, no sane business would ever deny such a refund and open itself to litigation.

If it is true what you are saying that I'm the only person being ignored by [redacted] and Living Social and nobody else had such voucher redemption issues (mind you I've been using Living Social for way over a year and never had such problems with other merchants' vouchers before), than it begs the question why I am the only one being neglected. Is it because I am an immigrant? Is it because of the accent in my voice messages left to [redacted]? Is it my name? No really, I have multiple voice recordings stored on my computer of my leaving the voice messages. Not a single one has been returned (it had been about half a month at the time when I filed the complaint with Revdex.com, now it's been almost over a month).

All I want as a long term loyal Living Social customer is a respectful stress-free shopping experience. If Living Social decides not to stand behind the products and services it sells and decides not to protect its loyal customers from inferior merchants than I shall delete my Living Social account at once (even though I still have some unused 'livingsocial deal bucks'). I also reserve the right to pursue a more satisfactory outcome through a small claims court. Or a regular court, if it is positively determined that there is a case of discrimination. It is certainly humiliating for me to be wasting my time and trying to chase the merchant down to redeem my vouchers that I've paid with my hard earned money. And being embarrassed in front of my friend to top that off.

Regards,

Business

Response:

On August 31, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our September 9, 2013, response on September

18, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because he did not find our offer and explanation to be

satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming his vouchers for [redacted]. LivingSocial’s

refund policy states that members are able to request refunds with seven days

of purchase or if the merchant has gone out of business. The vouchers state

that reservations are required and are subject to availability. The vouchers

for [redacted] were valid for a promotional period of eight months

and merchants typically receive higher than normal volume towards the end of a

promotion.

Per earlier correspondence, we have confirmed that the

merchant was open through the duration of the promotional value of the voucher.

The merchant is currently open now and is honoring the paid value of the

vouchers that were not redeemed within the promotional period. We encourage **.

[redacted] to contact the merchant directly for redemption of his paid value.

LivingSocial will not be providing an out-of-policy refund for the expired

vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I've already tried to contact them multiple times for over half a month. Not a single call was ever returned. That is more than enough. The deal was to get two passes to paintball. The "paid value" doesn't cover that. I did not spend my money to be humiliated like that. I am not your chore boy to keep chasing after a merchant after several weeks of attempts to get in touch. The merchant failed to provide the service that had been paid for. Living Social failed to make it right. No wonder Living Social is closing offices and laying off people across the U.S. in NYC , Seattle etc.

Terrible customer service.

I shall seek satisfaction through other means.

Complaint to be closed as unresolved.

Regards,

Business

Response:

On August 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 18, 2013 response on September 30, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like to receive a refund for a purchase made on January 27, 2013 in the amount of $50 for [redacted].

Review: I have purchased several vouchers via this merchant's website. As of 7/16/2014 I have not been able to login to use my vouchers as the site is stating my account no longer exists. I have emailed and called their ###-###-#### number over 5 times and get no answer as to why my account is inaccessible. The website is fully functioning, I am just not able to use my account and access my vouchers. I was told that someone would contact me in a few hours on 7/17/2014 however to date no one is able to tell my why my account cannot be located and why I cannot access it.Desired Settlement: I need to be refunded for the 2 vouchers I was not able to use as they expired because I didn't have access to my account.Also, I need to refunded for my remaining vouchers or be allowed access to my account so I can use the vouchers.

Business

Response:

On July 21, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 30, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 21, 2014.LivingSocial has looked into [redacted]’s request and, after further investigation, LivingSocial has determined that [redacted]’s LivingSocial account was terminated on July 17, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions. We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted]'s abuse of our self service refund process unacceptable and fraudulent. LivingSocial will be happy to provide [redacted] with copies of any unused vouchers as [redacted] will no longer have access to her LivingSocial account.We hope that this resolves [redacted]'s issue.

Review: After being dissatisfied with Living Social's policies, I wanted to close my account. It does not seem that there is any way to terminate an account with Living Social. I had to figure out a way to email their customer service and I have literally asked them 6 times to close my account. They keep telling me they are in the process of closing it and that I will get an email telling me the exact date it is closing, but then I never get the follow up email. I DO NOT want them using my account when they are listing their number of subscribers to advertisers. I want my account closed and need help. Thank you!Desired Settlement: I just want my account closed.

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like her LivingSocial account deactivated.

Review: [redacted]

Complaint Description:

[redacted]: Five Teeth Whitening Treatments:

They tell you to smear the gel yourself at a KIOSK with hundreds of people walking by watching...this cost me $89 through Living Social. This is a Scam outfit. No tray to hold the gel in your mouth, no light to enhance the gel, and no help to put the gel on your teeth. TOTALLY dissatisfied. They give me a $29 box of "Bleach Bright" for my $89!!!!!!!!!!!!!!! I want my $89 back!!!!!!Desired Settlement: Return my $89!!!!

Business

Response:

On October 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9751743. LivingSocial received the complaint on October 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 23, 2013 for $89 and she feels she had an unsatisfactory experience and did not receive what she paid for when she redeemed the voucher.

Review: I am filing a formal complaint against LivingSocial for not honoring your contractual obligations. I am a longtime faithful customer, and purchased two LivingSocial deals recently ([redacted], and [redacted]). Both were to two separate cleaning companies for house cleaning. After trying for two weeks and making multiple attempts through telephone and email to contact each of these merchants, neither would return my calls to set up appointments. I am unsure as to if they went out of business, or were simply not honoring their contractual obligations with LivingSocial.

Therefore, I filed two customer service inquiries with LivingSocial ([redacted], and [redacted]). I quickly received an email stating that LivingSocial was looking into the issues, but it has now been three weeks and I have not heard back. Not only have I been unable to receive these services I paid for, but LivingSocial has failed to refund my purchase price. I indicated that I want a FULL CREDIT CARD Refund for the two certificates, plus the two $10 gift certificates I used as available LivingSocial credit for my next purchase down the road.Desired Settlement: A full CREDIT CARD refund for the two deals I purchased: [redacted], and [redacted].

Additionally, I want both of my $10 gift certificates I used for each of these two purchases (for a total of $20) refunded to my account in the form of future account credit.

Business

Response:

On September 24th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on September 27th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he felt as though he should be issued a refund for his vouchers.

At this time, voucher #[redacted] has been refunded in full per

**. [redacted]’s request. $25 worth of LivingSocial credit has also been deposited

in his account as an apology for the experience he had. Voucher #[redacted]

is not eligible for refund as it is outside of the refund policy that **.

[redacted] agreed to upon purchasing.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: LivingSocial advertises for a dietary supplement which is the [redacted]. I had paid for the product and for the delivery through a third-party shipper "Daily Deal Shippers". I bought the product back in April, and have yet to receive it. Plus, I emailed the third party shipper numerous of times, and they said the product shipped. I am very frustrated because it has been almost three months. I will never buy anything else from LivingSocial again.Desired Settlement: I want my money back. They can keep their products, because they obviously cannot keep good records on delivery processes.

Business

Response:

Review: I purchased a voucher for a two hour luxury electric boat rental at [redacted], voucher # [redacted], which expired May 30,2012. I made multiple attempts to contact the merchant to make arrangements for the boat rental and was never able to get through on the # provided by Living Social [redacted]. I then contacted Living Social ([redacted]) and explained to them my situation, they said they would contact the merchant and get back to me with a resolution. They never contacted me back and I still was never able to get through to the merchant. This voucher was paid in full and the experation date came & went without a resolution. My fiance [redacted] has also attempted to email the help line twice without one response back ([redacted]). My problems are: I paid for a product that was never available (false advertisement), I never recieved any help to resolve the issue from Living Social after multiple attempts through phone & email so now this has turned into a customer service issue. I want a full refund, not a credit only a full refund.Desired Settlement: To collect the full amount of money I paid for this voucher/service. Acknowledgment that they dropped the ball on both their customer service practices and products/services they're offering to the public.

Business

Response:

On March 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

8, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an electric boat rental from

[redacted] on May 28, 2011 for $67. He is requesting a full

refund because he was not able to contact the merchant prior to the expiration

of the voucher and he did not feel that he got help from LivingSocial when he

contacted us.

LivingSocial

apologizes for [redacted]’s difficulty. Per LivingSocial’s terms

(livingsoical.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business, so [redacted]’s request is

outside of the refund policy. The voucher instructions state, “Print out

voucher and bring to establishment.” Reservations or arrangements were not

required, so while we are sorry that [redacted] had trouble getting in touch with

the merchant, that step was not a necessary part of using the voucher. Also, we

provide the merchant’s website where [redacted] can find more information, such

as an alternate phone number as well as an email address.

As a courtesy outside

of policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. He can apply this credit toward future purchases.

We hope that this

resolves [redacted]’s issue.

Best regards,

Review: I purchased a living social for [redacted]. On the the advertised portion it stated: $39 (regularly $99) for one month of kids' group-fitness classes.

So I bought this item thinking that I could use it for more than one class per week, that I had 1 month of classes for my child. It does state it is limited to 1 class per week, or only 4 classes.

This item was clearly misrepresented to me and I want a refund or a credit in my account.

I would never spend $10 per class for something I never tried before. I thought I could sign my daughter up for more than 1 class per week, even up to 3 or 4.Desired Settlement: This item was clearly misrepresented to me and I want a refund or a credit in my account.

Thank you, [redacted]

Business

Response:

On May 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on March 28, 2013 in the amount of $39.00

Review: I contacted LivingSocial.com (LS) several times about a client, [redacted], who had purchased two deals for massage therapy. [redacted] was aggressive, demanding and harassing - I called LS originally because I was not comfortable with how the client was treating our staff. We spoke with her on several occasions (all documented) and provided email correspondence with availability for massage. The deals were purchased 8/30/12. The purchaser called with less than 1 month for the "deal" to expire demanding a massage outside of normal business hours (after 7pm). [redacted] was provided several dates and times for massage, including weekends. She booked her massage, and less than one week to the expiration date (3/4/13) she called to let us know LS had refunded her and to cancel her appointment. At no time did LS contact us to inquire about accomodating this client. LS has not honored our contract (not once, but twice). They originally were to send a majority of the payment for deals purchased, but issued payment well beyond the agreed upon date. Additionally the remaining balance now shows a reduction due to the "refund" for [redacted]. The Refund Policy on the deals purchased stipulates for the client "LivingSocial will provide a refund if you contact us within seven days after you've purchased your voucher. AFter that, we provide refund upon requess in cases where you are unable to redeem a boucher because the merchant has gone out of business before the promotional period ends." We have not gone out of business. The refund was provided to a harassing and unrelenting customer without contacting me or my team to determine if there was any validity to her claim - which there was not. We provided several dates of service, and the customer only wanted a time outside of our normal business hours.Desired Settlement: I would like the full amount due $382.80 due 3/14/13 to be sent immediately. I will not do business nor will I recommend LivingSocial; my experience has been terrrible with this company.

Business

Response:

Review: On March 13, 2011, I purchased a Living Social Voucher for a hot air balloon ridge with [redacted] in [redacted]. On three different occasions, I made reservations for the hot air balloon ride and drove three hours only to have the reservation canceled due to weather. I was prepared to try a fourth time, but when I called to make the reservation I was told there would be a year wait to make a reservation. At this point, I called Living Social and requested a refund. Living Social refused to refund my money because it was pass the expiration date of March 31, 2013. I was unaware of this expiration date, because the vender had redeemed the voucher (the vender said he was instructed to do so by Living Social) on one of the failed attempts to redeem the voucher. Once redeemed, the expiration date does not show when looking at the mobile app, which is how I primarily use Living Social. Furthermore, Living Social claims that they paid the vender for the services because it was redeemed and past the expiration. I don't understand why its the consumers fault that Living Social paid a vender for services they never provided. It appears to me that this is an issue with Living Social's policy that they should correct instead of making it the issue of the consumer. I was denied a refund for this reason. I was offered deal bucks, but I just want my money back.Desired Settlement: I would like a refund for $125 cost of the voucher and to have no further business with Living Social.

Business

Response:

On July 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 13, 2011 in the amount of $125 for [redacted] Aviation [redacted] is requesting a refund due to her inability to redeem her voucher.

Review: I purchased a voucher off the LivingSocial website on March 2, 2013. To this day, I am still unable to utilize my paid for voucher, which was for [redacted] company (house cleaning). Although repeated attempts over the last six (6) months to contact not only the Company directly, via both email and telephone calls, but also repeated attempts to the customer service email correspondence of LivingSocial, I am still unable to schedule the cleaning appointment. Now that so much time has gone by, today I finally spoke to the cleaning company, only to be told that they will and can only honor my voucher M-F. No where, in the fine print does it state that scheduling can only be done M-F. I have a full-time job, much like the rest of the world, and am unable to be at home during the work week, for 3 hours to watch people clean my apartment. Despite not being able to make an appointment for almost 6 months time, when I finally do, the Company states that they require my credit card number for a $10 re-scheduling fee on top of what I already paid for the value of the voucher. Again, this was never written in the advertisment of the service. Had I known any of this, I would have never ever bought the voucher.

I have repeatedly asked LivingSocial to provide me with a refund or at the very least, at least a credit to be used on another product/service through LivingSocial. However, they will not provide even that.

I think both companies did not advertise openly and honestly about the service, no does the fine print stipulate any of the terms and conditions that I have now been told. I feel as if this is not only false advertising, but dishonest and think it is a bait and switch process.

I am seeking the help of the Revdex.com to assist me in finding a solution to this on-going matter which has persisted for 6 months now.Desired Settlement: Refund of the amount paid for back to my credit card. Or a check issued.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted] and was unable to redeem this voucher during the promotional period and has not been able to schedule during the paid value time frame as well. **. [redacted] would like a refund for this purchase.

Review: I ordered a 90 minute massage for 30 dollars on Living Social. The masseuse, who was simultaneously running two living social deals, had very limited availability. I contacted Living Social and was told that there was a no refund policy. They suggested I "gift" it to a friend. I tried to gift it to a friend, but was unsuccessful. I contacted living social informing them that I was unable to gift it and was informed that this purchase could not be gifted. ARRGH!

Living Social provided a "deal" that was purchased by so many people that appointments were extremely limited. I don't appreciate their lack of willingness to accommodate given the situation.Desired Settlement: I want my money back.

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 3,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a 90-minute massage from

[redacted] on December 24, 2012 for $20. She is requesting a refund

because the merchant’s available times did not work for [redacted].

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant goes out of business. [redacted]’s request is

outside of the refund policy. Appointments are subject to the availability of

the merchant. While we apologize that [redacted]’s preferred dates and times

were not available, the merchant has an online scheduler showing availability

and [redacted] needed to schedule within that availability. As a courtesy

outside of policy, the purchase has been refunded in Deal Bucks as a credit to

her LivingSocial account. She may use this credit towards future purchases.

We hope that this

resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am the owner of [redacted] based out of [redacted]. We recently ran a Living Social deal with them for 3 labor hours of organic house cleaning within a certain service area. We sold 843 vouchers out of 1000 offered. I received a payout for only part of the sold amount of vouchers. Amount paid:$18,204.30 to me. But my "cut" on the vouchers is $22.50 and we sold 843 vouchers so Living Social owes me still $763.20. Pretty simple math but wanted to explain part of my complaint. Then when I was signing up for the deal I told them my service areas, I told them is was for 3 labors hours (and stressed to put this on the voucher) so that customers wouldn't think it was 3 hours with 2 people or 3 people etc. Both of these things were not done. My deal just said 3 hours of cleaning (all other companies including [redacted] provide this wording as it traps small business owners into a corner if you don't) and they refused or just forgot to. Either way I don't care, I asked for this to happen. Then I told them my service area and that I was in [redacted] Metro SOUTH and I ended up selling about 150 vouchers to customers NOT in our service areas. 1 of them actually complained on the Revdex.com about my company when again this was LIVING SOCIALS fault/issue. So I had to spend all that time and labor on dealing with people who lived over 2 hours away all because they didn't/couldn't follow directions. Then there is this... they gave refunds to about 10 customers that I had marked the voucher as redeemed (because they had used our services) and Living Social refunded it anyhow. So I want the money from those as well as that is not ethical or part of our agreement. Them not putting what I wanted on the voucher caused a long term negative effect on my reputation as well. Living Social customer, now from my experience, are not AT ALL what Living Socials portrays them at. They are coupon clipping, looking for that next deal type of people and have no intentions on doing business with you at all. This is a fact as about 95% of mine didn't even know which cleaning company was walking through the door that day. My Internet reviews (on [redacted] only) went from having 16-5 star reviews to having about 11-1 star reviews from these horrible people. I think that most of those reviews would have not happened IF they worded the voucher the way I wanted and didn't mess up the service area. This is very much a bait and switch company and I am mainly doing this complaint so other business owners don't make the same mistake with dealing with them. DON'T. In doing business with them it nearly put us out of business, got a bunch of negative publicity that wasn't caused by how we do business but by Living Social talking badly about us to customers while on the phone with them.Desired Settlement: I want to be refunded for the vouchers that were redeemed, used and then refunded. Also I hope Living Social goes out of business. What they do to small business is disgusting and I am sure people will figure this out soon than later and not do business with them.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. [redacted] sent a

complaint via the Revdex.com regarding a promotion that was

featured on December 4, 2012.

LivingSocial apologizes for the experience that [redacted] has

experienced with some of our mutual members. Our dedicated Merchant

Services team is currently working with [redacted] to address her issues

through separate channels.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

They haven't called me once. They sent an email saying they have tried to contact me regarding this issue. No messages. They do not do what they say at all.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

On May 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 5, 2013 response on June 6, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she has not received a resolution from our Merchant Services team.

Review: We purchased a deal from Living Social for [redacted]. The code that Living Social issued us is not valid and [redacted] is refusing to honor the code. Multiple attempts have been made to contact [redacted] over the past 2 weeks with no response. We contacted Living Social to give us a valid code and they are refusing to do so. We said, if you are not willing to give us a valid code, then please refund our money to our original method of payment. Living Social is refusing to give us our money back and only wishes to give us credit. This is unacceptable as we are not attempting to return anything. Living Social offered us a product and now is refusing to deliver the product we agreed to purchase. This is blatant bait and switch.Desired Settlement: We either want a valid code for the rug that we purchased or a full refund. Credits to future living social deals are not acceptable, since we are not returning anything. The merchant is not contactable and the code we were issued is invalid. Living Social needs to take responsibility, since they are the ones who have issued us a non-working code. This is akin to theft.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for a voucher purchased for [redacted] on February 14, 2013 for $199 because the merchant redemption code

provided is not valid.

For privacy reasons,

LivingSocial may only comment or take action on an account when we communicate

with the account holder. The account referenced by [redacted] is in the name

of [redacted], and we have no record of any contact regarding issues with

this purchase. LivingSocial would love to try to assist [redacted] with

getting a new code, and we ask him to submit a request through our helpsite at

help.livingsocial.com.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living social is playing games with semantics. Because this issue was submitted via a different email address than the one I use for my living social account makes it no less valid of a complaint. My account with living social is under [redacted]. The fact remains that regardless of the email address I use to file the complaint, Living Social is not meeting their end of the bargain. I paid for a valid code to my rug dealer, something that I still have yet to receive. I gave you the voucher number that I received. I am not sure what would possess living social to think that it had anything to do with my husbands account. This is simply foolishness and more run around from living social. I am only responding to this message, because anyone who researches this business through the Revdex.com should be aware of the games that living social plays with your money, if something goes wrong with one of their deals. Weeks later and I am still getting the run around. I will be filing a fraud claim with my credit card company.

Regards,

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 27,

2013 response on March 28, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she states she is getting the run around.

We apologize for any confusion as we were simply protecting the privacy of our

customers. Now that [redacted] has provided the accurate account information,

we can address her complaint. The purchase has been refunded as a courtesy

outside of policy. [redacted] used 5 Deal Bucks and $94 to pay for the

voucher, so she has 5 Deal Bucks in LivingSocial credit returned to her

LivingSocial account as well as a $94 refund to her card on file that will

appear on her bank statement within 3-5 business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted]

Date: Thu, Apr 11, 2013 at 8:13 AM

Subject: Complaint ID [redacted]

To: [email protected]

Good morning,

I am writing in regards to Revdex.com claim ID [redacted]. I accepted the businesses resolution, but they have not followed through and provided a refund, as they stated they would in the dispute. Is there a way to reopen the case? Thank you.

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 28,

2013 response on April 11, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because he states no refund was issued.

We’re sorry for any confusion. As stated in our previous response, a refund was

processed. This occurred on March 28, 2013 for $94 back to the card ending in

[redacted], which was the card used to make the purchase. 5 Deal Bucks were returned

to her LivingSocial account. [redacted]’s husband rejected our response

apparently on [redacted]’s behalf, but we believe there may be some confusion.

[redacted] made a purchase from the same merchant on his account, however,

this complaint was regarding [redacted]’s purchase made on her account [redacted]). The

refund can take 3-5 business days from the date it was processed to appear back

on a bank statement. [redacted] may contact her financial institution or check

her records, as the refund was processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a voucher from Living Social for [redacted] to perform a service. [redacted] has missed my appointment, never contacted me and I have tried to contact them numerous times to no avail. I contacted Living Social about this and was told that I would be getting a refund in 2 to 3 days after contacting [redacted]. Living Social sent me an email stating that they were able to contact [redacted] and that they were still going to perform the service. I still cannot get in touch with [redacted] and nor are returning my calls. I have emailed, called, and texted and no one returnd any calls or emails, or texts.Desired Settlement: I just want my money back so I can go some where else.

Business

Response:

On May 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] Swift , Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a voucher for $99 on May 6, 2013. He had trouble receiving service from the merchant and was requesting a refund for the voucher.

Review: I bought a deal from the site livingsocial.com. I am requesting a refund, because the company that I redeem from told me that I could do the laser treatment however from research that is not true. So I am asking for a refund, because I cannot use the service safely, and effectively. I had emailed the company and had not gotten a response back from them so I sent in another request. Their phone number is not active so I am not able to call them and speak with someone, and when you call the number they request that you email them, but they don't respond.Desired Settlement: I would like to receive a refund, and have the money put back on the credit card that was used to purchase the deal.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for two vouchers purchased on January 18, 2013, costing $199.00 and $299.00 for a total of $498.00. She states she is unable to use the two vouchers for medical reasons and that she has been unable to contact us regarding this request.

Review: Hello,

I would like to file a [redacted]plaint/claim for a Twenty-Five ($25.00) Dollar transaction made on 4/28/13, which was deducted from my Checking Account on 4/29/13 for consumer goods I have yet to receive. The purchase was made on Livingsocial.[redacted] and was to be fulfilled by their merchant, [redacted].[redacted]. The order was to be shipped to [redacted], my mother (as a Mother's Day gift), at [redacted].

The sequence of events is as follows:

4/28/13: I purchased a bird feeder online from Livingsocial.com for Twenty-Five ($25.00) Dollars. This item was to be fulfilled by [redacted].[redacted].

5/8/13: I called both Living Social and [redacted] to check on the status of my order. [redacted] told me that my order would be shipped 5/13/13 and would be expedited to arrive 5/14/13.

5/16/13: I emailed [redacted] to check on the status of my order yet again. I quickly received a shipping notification that a UPS label was created (Tracking # [redacted]) a few hours later. I have enclosed the most recent UPS tracking page.

5/22/13: I emailed [redacted] to check on the status of my order/shipment because I still had not received my order and the UPS tracking had not changed at all. [redacted] told me to call UPS.

5/23/13: I called UPS and was told that they had no record of my package and that the package was never picked up from the merchant.

5/27/13: I emailed [redacted] yet again to check on the status of my order/shipment. I was told to call UPS again and that the problem was caused by UPS not scanning my package when they picked it up from the merchant.

5/28/13: Called UPS and initiated an investigation.

6/7/13: I emailed [redacted] again, was told that she began an investigation with UPS on 5/26/13 and could not reship my order until that was completed, and that it could take up to eight business days. Obviously it has taken much more than eight business days.

6/7/13: I called Living Social and their claims department told me that UPS would contact me within the next 3-5 business days and that [redacted] would ship my package again.

6/14/13: Still haven’t heard from UPS, or [redacted], nor have I received my package or any notifications of a reshipment.

6/24/13: Emailed Living Social to check on status and was told to contact [redacted]. I feel like I am back at square one again!

Because I have been repeatedly following up with Living Social and [redacted] and still have not received my order from Livingsocial.com/[redacted].[redacted], and I feel I have exhausted all other remedies available to me, I really would just like my $25.00 refunded. I also have email documentation to back up all of this correspondence if needed.Desired Settlement: I would like to have my $25.00 purchase price refunded.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchase a voucher for $25 on April 28, 2013, redeemed the voucher for a product, but the product has yet to be delivered.

Review: On January 26, I bought a coupon voucher from LivingSocial. The voucher was suppose to pay for a product at [redacted]. When I used the coupon on [redacted], it was rejected. I contacted LivingSocial, but they accused of issue on [redacted]. I contacted [redacted] and they informed me that the voucher that I received has been used. I filled out a feedback form at LivingSocial[redacted] to let them know that the coupon that they gave me was expired but they didn't do anything to help me.Desired Settlement: LivingSocial.com needs to credit back the amount that they charged me for the coupon voucher to my credit card because they didn't deliver their product.

Business

Response:

On June 20, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because [redacted]

[redacted] had issues redeeming a voucher for [redacted] that he purchased for

$9.00 on January 26, 2013.

LivingSocial has provided [redacted] with a $9.00 refund to the

credit card used for the purchase. We hope that this resolves [redacted]'s

issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher for [redacted] for $99. I attempted to redeem the voucher within the redemption time period. [redacted] was overbooked and originally unable to schedule in the requested time frame. I did eventually get the class scheduled. This class was outside of the redemption time period but [redacted] would permit its usage because he realized he was overbooked. [redacted] then cancelled the class because of car troubles. I am unable to reschedule the class. I spent $99 and have no options to redeem the voucher - through no fault of my own. Livingsocial refuses to provide a resolution. I have called Livingsocial to try to resolve this.Desired Settlement: I want the $99 paid for the class refunded.

Business

Response:

On December 2, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on December 13, 2014. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she was

unable to use her voucher for [redacted] during the promotional period and

would like a full refund to her credit card.

LivingSocial apologizes for any frustration caused by this matter.

Per LivingSocial’s terms (livingsoical.com/terms), a credit card refund may

only be issued within seven days of purchase or if the merchant has gone out of

business. LivingSocial also has the Good Deal Guarantee that ensures a Deal

Bucks refund is available through the expiration date of the deal. [redacted]’

request was made outside of the refund policy. [redacted]’ didn’t contact

LivingSocial regarding her inability to schedule until December 02, 2014. The

voucher in question was purchased on February 16, 2014 and expired on August

18, 2014. [redacted] was open and actively honoring vouchers during the

promotional period. The classes at [redacted] require reservations and are

subject to the availability. The merchant has confirmed they are open and

honoring the paid value of the expired vouchers. While the voucher is not

eligible for a refund, [redacted]’ voucher retains its paid value of $99.00, and

this value does not expire. This value can be used towards different goods and

services the merchant provides.

We hope that this resolves [redacted]’ issue.

Best Regards,

Sarah

Review: On 12/21, I purchased a LivingSocial deal for [redacted]. We had a snow storm so I called them to make an appointment for snow removal. They never showed up, and when I called, the man told me he could reschedule whenever he wanted. LivingSocial did handle this situation; they gave me LivingSocial credit. I used this credit to purchase a deal with [redacted]. I had to call 3 times to get a response from [redacted] (I didnt receive a response to my message). When I finally got a hold of her, I made for 4-27, around 3 weeks from the day I called. On 4-16, I received an email requesting to reschedule to 5-4. I agreed. She stated she would keep me posted if she could get back from a trip to KC in time to keep the 4-27 appointment. I did not hear from her again until 5-4. On 4-27, I texted and called asking her to confirm we were NOT meeting. I received no response. On 5-4, I dressed up all 4 of my boys and went to meet her at the designated location. I was nervous because I had texted her twice and called 3 times to verify she was keeping the appointment. When I arrived at [redacted], I couldn't find her so I asked the help desk. They said I would have to pay a sitting fee of $125 if we were taking pictures there, and that there was no photographer there that day. After all of this, I texted her stating that she missed the appointment and I would like a refund. Mind you, I hadn't heard from her since 4-16. She finally responded 8 minutes after my request stating that she told me she'd let me know when she made it back in town (which is NOT what she said - I have the texts - she said she'd let me know if she could make the original 4-27 appointment). She stated that she was out of town for personal reasons. I understand that, but it's no excuse for not showing up to an appointment nor contacting a customer who HAS ALREADY paid. The LivingSocial deads are for a limited time only - this one ends at the end of June.

I forwarded this information to LivingSocial and requested a refund because THEIR VENDOR wouldn't give me one. LivingSocial denied my request and told me to contact the vendor (which, as is obvious, I had tried to several times). They suggested that I give the deal away to a friend. I disagree - I think LivingSocial has a responsibility to ensure their vendors provide the service for which we paid.Desired Settlement: I would like my money back for the deal to Destiny Photography.

Business

Response:

On May 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9545087. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 14, 2013 for $60.00. [redacted] requested a refund for the deal as she had some trouble with the merchant, and her refund request was initially denied.