LivingSocial, Inc

Review: I ordered an [redacted] appliance gift credit of $500 from Livingsocial on 5/23/13 and ordered the same day from [redacted]. I recieved confirmation of sale and delivery(tracking) from [redacted]. Then on 5/29/2013 I recieved a cancelation email from [redacted] who said Livingsocial had called and said they would not honor the deal. I then called livingsocial - who didn't call me back - but emailed saying they where sorry but "events like this are rare" and they would credit my account. This is the SECOND time something like this has happened with them and it is unacceptable. They are falsly advertising if they can just cancel the deal or sell you things that you are not able to use.Desired Settlement: I would like them to honor my certificate wtih [redacted] or pay the difference that I now have to pay for the stove.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $250.00 on May 23, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. In this one-off instance, the merchant has refused to honor the

terms of the contract and LivingSocial was forced to cancel the promotion. A

refund was issued in the full amount of $250.00 back to the credit card that

was used for purchase on. LivingSocial will not be paying the difference of the voucher as the merchant has refused to honor the contractual agreement. LivingSocial apologizes for the experience that [redacted] encountered, but unfortunately these rare instances do occur from time

to time.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: after speaking with [redacted] first, before calling LivingSocial, and after submitting my complaint. I believe this deal was pulled by LivingSocial. The purchase I made was already shipped and pulled back once LivingSocial reneged on the deal. [redacted] has to get the product back from the shipping company!

[redacted] has been very clear that they did not cancel the deal and had honored my order but because they would not get paid from LivingSocial had no other couce then to pull back the shipment.

Review: I purchased a voucher for [redacted] on 2/6/2013. Voucher #[redacted] The voucher requires that we contact the merchant to make an appointment for the tour. We called several times and did not receive a response, we then emailed and contacted via Facebook with no response. The voucher will now expire on 6/7/2013 and after 5 months of trying, we no longer can use this voucher. The merchant company is obviously not a reputable company, we just want our money back so we can use it to enjoy another product. We have purchased almost 30 Living Social vouchers between our business and personal account- we have been good customers and should not have to DONATE money to LivingSocial and the merchant because the merchant is unreliable.. LivingSocial will not provide a refund or any resolution. They just keep saying contact the merchant. WE HAVE!!!! The merchant will not respond AND the merchant is LIVING SOCIALS customer NOT OURS!!!!!!!!!!!!!! We should not have to chase the merchant down to use the product.Desired Settlement: Living Social will provide a $15 refund and go after the merchant. We have received not product for the monies paid.

Business

Response:

On May 30, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $15.00 on February 6, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy (www.livingsocial.com/terms), a

refund will be processed within seven days of purchase or if the merchant has

gone out of business. We contacted the merchant today, May 31, 2013, at 4:01PM,

and confirmed that they are open and honoring the vouchers. The merchant can be

reached directly at [redacted] via the instructions listed on the

voucher. We encourage [redacted] to contact the merchant directly for

redemption purposes.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: AGAIN... we tried to schedule the tour for FIVE MONTHS with no response. The coupon expires in a few days, we are now out of

town and then will be moving shortly after that. This coupon is of no value now. It is unusable. FOR FIVE MONTHS WE CHASE YOUR CUSTOMER DOWN TO USE THE VOUCHER .

We should not have to eat the $15 because YOUR MERCHANT failed to respond to PHONE CALLS< EMAILS and Faceboook requests. How much should we have to go

through? We are done chasing down this company and now we are moving. We have been very good customers to you both via our business and personal accounts and have even recommended your services to friends, family and clients. Hopefully the people we referred, have not run in to this issue. I would be mortified.

Please resolve this issue... it would be a shame to have to give you bad reviews because of a $15 voucher that is NOT usable. We have recommended some

of your coupons to our 2500+ Facebook Fans on our business Facebook page... that is embarrassing if this is how LivingSocial resolves issues for unusable

coupons.

Regards,

Best wishes,

[redacted] Wholesale

Mgr.



Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 31, 2013 response on June 4, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she still desires a refund for this voucher.

Review: On March 13, 2011, I purchased a Living Social Voucher for a hot air balloon ridge with [redacted] in [redacted]. On three different occasions, I made reservations for the hot air balloon ride and drove three hours only to have the reservation canceled due to weather. I was prepared to try a fourth time, but when I called to make the reservation I was told there would be a year wait to make a reservation. At this point, I called Living Social and requested a refund. Living Social refused to refund my money because it was pass the expiration date of March 31, 2013. I was unaware of this expiration date, because the vender had redeemed the voucher (the vender said he was instructed to do so by Living Social) on one of the failed attempts to redeem the voucher. Once redeemed, the expiration date does not show when looking at the mobile app, which is how I primarily use Living Social. Furthermore, Living Social claims that they paid the vender for the services because it was redeemed and past the expiration. I don't understand why its the consumers fault that Living Social paid a vender for services they never provided. It appears to me that this is an issue with Living Social's policy that they should correct instead of making it the issue of the consumer. I was denied a refund for this reason. I was offered deal bucks, but I just want my money back.Desired Settlement: I would like a refund for $125 cost of the voucher and to have no further business with Living Social.

Business

Response:

On July 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on March 13, 2011 in the amount of $125 for [redacted] Aviation [redacted] is requesting a refund due to her inability to redeem her voucher.

Review: LivingSocial advertises for a dietary supplement which is the [redacted]. I had paid for the product and for the delivery through a third-party shipper "Daily Deal Shippers". I bought the product back in April, and have yet to receive it. Plus, I emailed the third party shipper numerous of times, and they said the product shipped. I am very frustrated because it has been almost three months. I will never buy anything else from LivingSocial again.Desired Settlement: I want my money back. They can keep their products, because they obviously cannot keep good records on delivery processes.

Business

Response:

Review: I ordered a product through Livingsocial (it was through [redacted]) for an iphone 5 car charger for $19.99

I paid for the product through my credit card online. it stated 4-5 weeks delivery. This was ordered in April 2013. Once June 2013 came and I hadn't received product, I contacted both companies to inquire about my product. It was never shipped to me. I tried contacting [redacted] and LivingSocial again for refund, and I have not after 3 attempts, received a credit for my purchase, or a returned email on the reasoning. I either want a refund for my product which I paid for and did not receive, or my product shipped to me.Desired Settlement: as per above

Business

Response:

On August 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal through [redacted] for an iphone 5 charger in April, and as of August had not yet received the product, and therefore would like a refund back to her credit card.

Review: Bought a hotel w/waterpark package.The waterpark closed both days. At checkout the frontdesk gave refunds to their guest & told me to call LS for mine

I purchased a 2 night hotel stay w/water park. Description: Two-Night Stay for Up to Four People in a Room with Two Double Beds with Three-Day Water Park Passes for Four ($269) Which I paid on my cc. I purchased the package on Wednesday July 3 (I believe). I made reservations on Tuesday July 9 to stay Wednesday July 10 and Thursday July 11. With check out on Friday July 12. Check in was scheduled for 4 PM or later and check out was at 11 AM but we could stay in the water park until 3 PM. Confirmation Number: [redacted] for hotel

The problem is the water park closed all day Thursday and up until at least noon Friday when we left. When we arrived we went to the water park for about a 1 - 1/2 b/c it was getting late. I thought we would have plenty of time to enjoy it the next two days but to our surprise it was closed unexpectedly. Since we stayed at the hotel for the water park which was closed we had to find something else to do to entertain two kids (more money).

Upon checkout the front desk staff was giving full refunds to their guest and giving them vouchers for an additional stay. When I spoke to her she said to call LivingSocial about the refund. She said LivingSocial could call them for verification that the water park was closed. Once LivingSocial verified this the hotel would give them a refund then then I should be refunded my portion.

When I contacted LivingSocial they said they were unable to give me a credit card refund or Deal Bucks credit because the services has already been rendered. Then they told me to contact the hotel for a refund. I didn't pay the hotel I paid LivingSocial. Of course the hotel is not going to offer money back on something I didn't pay them for.

Yes, we did stay at the hotel however we were unable to partake in the waterpark which was part of the package that we purchased and the ONLY reason we booked the room.

When I contacted the mgr. at the hotel he said there was nothing they could really do since I paid LivingSocial for the package. He offered us 4 water park passes. However, I live in a different state and driving there just for the water park is not worth it.Desired Settlement: A refund for the package I purchased. We could have stayed at any hotel in the area for a lot cheaper. We picked this package due to the water park passes. We thought this would give our daughters something to do without us doing all the touristy stuff and spending a lot of money. However we still had to do that stuff or sit in an overpriced hotel room and look at each other.

Business

Response:

On July 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] booked a stay with [redacted] & [redacted] which included water park passes; however the water park was closed during the time that **. [redacted] was at the hotel and therefore she would like a refund back to her credit card.

Review: I purchased a voucher off the LivingSocial website on March 2, 2013. To this day, I am still unable to utilize my paid for voucher, which was for [redacted] company (house cleaning). Although repeated attempts over the last six (6) months to contact not only the Company directly, via both email and telephone calls, but also repeated attempts to the customer service email correspondence of LivingSocial, I am still unable to schedule the cleaning appointment. Now that so much time has gone by, today I finally spoke to the cleaning company, only to be told that they will and can only honor my voucher M-F. No where, in the fine print does it state that scheduling can only be done M-F. I have a full-time job, much like the rest of the world, and am unable to be at home during the work week, for 3 hours to watch people clean my apartment. Despite not being able to make an appointment for almost 6 months time, when I finally do, the Company states that they require my credit card number for a $10 re-scheduling fee on top of what I already paid for the value of the voucher. Again, this was never written in the advertisment of the service. Had I known any of this, I would have never ever bought the voucher.

I have repeatedly asked LivingSocial to provide me with a refund or at the very least, at least a credit to be used on another product/service through LivingSocial. However, they will not provide even that.

I think both companies did not advertise openly and honestly about the service, no does the fine print stipulate any of the terms and conditions that I have now been told. I feel as if this is not only false advertising, but dishonest and think it is a bait and switch process.

I am seeking the help of the Revdex.com to assist me in finding a solution to this on-going matter which has persisted for 6 months now.Desired Settlement: Refund of the amount paid for back to my credit card. Or a check issued.

Business

Response:

On September 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal with [redacted] and was unable to redeem this voucher during the promotional period and has not been able to schedule during the paid value time frame as well. **. [redacted] would like a refund for this purchase.

Review: I am filing a formal complaint against LivingSocial for not honoring your contractual obligations. I am a longtime faithful customer, and purchased two LivingSocial deals recently ([redacted], and [redacted]). Both were to two separate cleaning companies for house cleaning. After trying for two weeks and making multiple attempts through telephone and email to contact each of these merchants, neither would return my calls to set up appointments. I am unsure as to if they went out of business, or were simply not honoring their contractual obligations with LivingSocial.

Therefore, I filed two customer service inquiries with LivingSocial ([redacted], and [redacted]). I quickly received an email stating that LivingSocial was looking into the issues, but it has now been three weeks and I have not heard back. Not only have I been unable to receive these services I paid for, but LivingSocial has failed to refund my purchase price. I indicated that I want a FULL CREDIT CARD Refund for the two certificates, plus the two $10 gift certificates I used as available LivingSocial credit for my next purchase down the road.Desired Settlement: A full CREDIT CARD refund for the two deals I purchased: [redacted], and [redacted].

Additionally, I want both of my $10 gift certificates I used for each of these two purchases (for a total of $20) refunded to my account in the form of future account credit.

Business

Response:

On September 24th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on September 27th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he felt as though he should be issued a refund for his vouchers.

At this time, voucher #[redacted] has been refunded in full per

**. [redacted]’s request. $25 worth of LivingSocial credit has also been deposited

in his account as an apology for the experience he had. Voucher #[redacted]

is not eligible for refund as it is outside of the refund policy that **.

[redacted] agreed to upon purchasing.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: [redacted]

Complaint Description:

[redacted]: Five Teeth Whitening Treatments:

They tell you to smear the gel yourself at a KIOSK with hundreds of people walking by watching...this cost me $89 through Living Social. This is a Scam outfit. No tray to hold the gel in your mouth, no light to enhance the gel, and no help to put the gel on your teeth. TOTALLY dissatisfied. They give me a $29 box of "Bleach Bright" for my $89!!!!!!!!!!!!!!! I want my $89 back!!!!!!Desired Settlement: Return my $89!!!!

Business

Response:

On October 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9751743. LivingSocial received the complaint on October 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 23, 2013 for $89 and she feels she had an unsatisfactory experience and did not receive what she paid for when she redeemed the voucher.

Review: After being dissatisfied with Living Social's policies, I wanted to close my account. It does not seem that there is any way to terminate an account with Living Social. I had to figure out a way to email their customer service and I have literally asked them 6 times to close my account. They keep telling me they are in the process of closing it and that I will get an email telling me the exact date it is closing, but then I never get the follow up email. I DO NOT want them using my account when they are listing their number of subscribers to advertisers. I want my account closed and need help. Thank you!Desired Settlement: I just want my account closed.

Business

Response:

On October 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like her LivingSocial account deactivated.

Review: I’ve purchased two vouchers from LIVING SOCIAL ($25 each for a total of $50) for a day of paintball at [redacted]. I’ve been trying to reach them at ###-###-#### for HALF A MONTH to redeem the vouchers.

The phone is never picked up by a person, it's always an answering machine.

I’ve left numerous messages, but they would not return the calls! On September 1st the voucher will expire! Is that merchant doing it on purpose to collect the money without providing service? The merchant is untrustworthy. Terrible company!

I’ve contacted LIVING SOCIAL customer support, but they are just giving a standard copy-paste runarounds advising to call ###-###-####, which I had done a million times already only to hear a voice recording. When I leave a message nobody ever calls back.Desired Settlement: I want a refund of $50, as Living Social sold me a service that they failed to deliver via the merchant affiliated with them.

Business

Response:

On August 31, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because he has

experienced issues with redemption pertaining to vouchers purchased on January

27, 2013 in the amount of $50.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of his vouchers for [redacted]. Per

LivingSocial’s refund policy, a refund can be collected within seven days of

purchase or if the merchant has gone out of business (www.livingsocial.com/terms). The

vouchers expired on September 1, 2013, and are now valid for the paid value of

$25.00 per voucher as a credit towards [redacted].

We have confirmed that there were no issues with redemption

of the vouchers with [redacted]. We encourage **. [redacted] to

contact the merchant to redeem the paid value of his vouchers. LivingSocial

will not be providing an out-of-policy refund for the expired vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social stated that "The vouchers expired on September 1, 2013, and

are now valid for the paid value of $25.00 per voucher as a credit

towards [redacted]." /// The complaint has been filed BEFORE the vouchers expired and AFTER I've been trying to get in touch with [redacted] for HALF A MONTH.

Living Social stated that "We have confirmed that there were no issues with redemption of the vouchers with [redacted]. We encourage **. [redacted] to contact the merchant to redeem the paid value of his vouchers. " /// I've made a million phone calls to [redacted], I've left a million messages with my cell phone number to call me back. NOT A SINGLE phone call has been returned. If you really got in touch with [redacted] to confirm the alleged absence of issues with voucher redemption, then why haven't [redacted] contacted me yet? Why haven't they returned a SINGLE phone call?

I've recorded my leaving of the voice messages for [redacted] MULTIPLE times before the vouchers expired. I have multiple records. The sound files can be provided upon request.

I may be able to get the incoming/outgoing calls list printout from my phone service provider to prove that I've made multiple calls to [redacted] paintball, and that not a single one has been returned.

Living Social stated that "Per LivingSocial’s refund policy, a refund can be collected within seven days of purchase or if the merchant has gone out of business ... LivingSocial will not be providing an out-of-policy refund for the expired vouchers." /// The seven day policy should only be applied if I had a change of heart and didn't want to go to paintball. But that is not the case. I had plans to go for a day of paintball with my friend, who was supposed to come visit me from New York. HALF A MONTH before the voucher expiration date I have started my countless attempts to schedule a game of paintball only to be completely ignored by [redacted] and to be embarrassed in front of my friend.

If Living Social was a regular brick and mortar business (for example a pharmacy) the equivalent of this situation would be Living Social selling me a bottle of Aspirin whilst having a 30 day return policy. I would have a headache 31 days later, open that bottle of Aspirin only to find that it's rat poison inside. I would bring it back to Living Social a few days later only to be denied a refund due to a 30 day return policy. Naturally, no sane business would ever deny such a refund and open itself to litigation.

If it is true what you are saying that I'm the only person being ignored by [redacted] and Living Social and nobody else had such voucher redemption issues (mind you I've been using Living Social for way over a year and never had such problems with other merchants' vouchers before), than it begs the question why I am the only one being neglected. Is it because I am an immigrant? Is it because of the accent in my voice messages left to [redacted]? Is it my name? No really, I have multiple voice recordings stored on my computer of my leaving the voice messages. Not a single one has been returned (it had been about half a month at the time when I filed the complaint with Revdex.com, now it's been almost over a month).

All I want as a long term loyal Living Social customer is a respectful stress-free shopping experience. If Living Social decides not to stand behind the products and services it sells and decides not to protect its loyal customers from inferior merchants than I shall delete my Living Social account at once (even though I still have some unused 'livingsocial deal bucks'). I also reserve the right to pursue a more satisfactory outcome through a small claims court. Or a regular court, if it is positively determined that there is a case of discrimination. It is certainly humiliating for me to be wasting my time and trying to chase the merchant down to redeem my vouchers that I've paid with my hard earned money. And being embarrassed in front of my friend to top that off.

Regards,

Business

Response:

On August 31, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our September 9, 2013, response on September

18, 2013. **. [redacted] rejected LivingSocial’s response via the RevDex.com because he did not find our offer and explanation to be

satisfactory.

We apologize for the negative experience that **. [redacted] experienced in

regards to redeeming his vouchers for [redacted]. LivingSocial’s

refund policy states that members are able to request refunds with seven days

of purchase or if the merchant has gone out of business. The vouchers state

that reservations are required and are subject to availability. The vouchers

for [redacted] were valid for a promotional period of eight months

and merchants typically receive higher than normal volume towards the end of a

promotion.

Per earlier correspondence, we have confirmed that the

merchant was open through the duration of the promotional value of the voucher.

The merchant is currently open now and is honoring the paid value of the

vouchers that were not redeemed within the promotional period. We encourage **.

[redacted] to contact the merchant directly for redemption of his paid value.

LivingSocial will not be providing an out-of-policy refund for the expired

vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I've already tried to contact them multiple times for over half a month. Not a single call was ever returned. That is more than enough. The deal was to get two passes to paintball. The "paid value" doesn't cover that. I did not spend my money to be humiliated like that. I am not your chore boy to keep chasing after a merchant after several weeks of attempts to get in touch. The merchant failed to provide the service that had been paid for. Living Social failed to make it right. No wonder Living Social is closing offices and laying off people across the U.S. in NYC , Seattle etc.

Terrible customer service.

I shall seek satisfaction through other means.

Complaint to be closed as unresolved.

Regards,

Business

Response:

On August 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 18, 2013 response on September 30, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like to receive a refund for a purchase made on January 27, 2013 in the amount of $50 for [redacted].

Review: I have purchased several vouchers via this merchant's website. As of 7/16/2014 I have not been able to login to use my vouchers as the site is stating my account no longer exists. I have emailed and called their ###-###-#### number over 5 times and get no answer as to why my account is inaccessible. The website is fully functioning, I am just not able to use my account and access my vouchers. I was told that someone would contact me in a few hours on 7/17/2014 however to date no one is able to tell my why my account cannot be located and why I cannot access it.Desired Settlement: I need to be refunded for the 2 vouchers I was not able to use as they expired because I didn't have access to my account.Also, I need to refunded for my remaining vouchers or be allowed access to my account so I can use the vouchers.

Business

Response:

On July 21, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 30, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 21, 2014.LivingSocial has looked into [redacted]’s request and, after further investigation, LivingSocial has determined that [redacted]’s LivingSocial account was terminated on July 17, 2014 for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditions. We reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted]'s abuse of our self service refund process unacceptable and fraudulent. LivingSocial will be happy to provide [redacted] with copies of any unused vouchers as [redacted] will no longer have access to her LivingSocial account.We hope that this resolves [redacted]'s issue.

Review: I bought a coupon to get $30 worth of services from [redacted] for $15 from Living Social. I bought 2 of these coupons. After repeated attempts to use these coupons and the codes do not work. I called living social and they told me I had to call [redacted]. I called [redacted] and they told me I had to call the individual [redacted] store I would be dealing with. I called that store and they told me I could only use that coupon online. I once again stated this coupon would not work online and they told me I would have to talk to living social. I have been in this horrible circle since November. I filed a complaint through Living Social's website and their answer to me was- I could use the coupon, let it expire, or give it to a friend. I would love to use the coupon but it is not working and no one wants to take responsibility. Then I posted on Living social's Facebook page and they said they wanted to help me and to please IM them. I did and their response then was I needed to contact [redacted]. I did contact that company and they told me since I bought the coupon through living social that they would need to take care of the problem. I feel that this company is not just taking my money but others. When I read their Facebook page that is all I see are complaints from others that can not redeem their coupons. I wish I would have seen that sooner.Desired Settlement: I want my money refunded- I have been trying since November when I bought the coupons to redeem them and have contacted both companies repeatedly. I don't feel I need to continue this I just want my money back as they have not been able to deliver me or even wanted to deliver me coupon codes that work.

Business

Response:

Review: On 12/21, I purchased a LivingSocial deal for [redacted]. We had a snow storm so I called them to make an appointment for snow removal. They never showed up, and when I called, the man told me he could reschedule whenever he wanted. LivingSocial did handle this situation; they gave me LivingSocial credit. I used this credit to purchase a deal with [redacted]. I had to call 3 times to get a response from [redacted] (I didnt receive a response to my message). When I finally got a hold of her, I made for 4-27, around 3 weeks from the day I called. On 4-16, I received an email requesting to reschedule to 5-4. I agreed. She stated she would keep me posted if she could get back from a trip to KC in time to keep the 4-27 appointment. I did not hear from her again until 5-4. On 4-27, I texted and called asking her to confirm we were NOT meeting. I received no response. On 5-4, I dressed up all 4 of my boys and went to meet her at the designated location. I was nervous because I had texted her twice and called 3 times to verify she was keeping the appointment. When I arrived at [redacted], I couldn't find her so I asked the help desk. They said I would have to pay a sitting fee of $125 if we were taking pictures there, and that there was no photographer there that day. After all of this, I texted her stating that she missed the appointment and I would like a refund. Mind you, I hadn't heard from her since 4-16. She finally responded 8 minutes after my request stating that she told me she'd let me know when she made it back in town (which is NOT what she said - I have the texts - she said she'd let me know if she could make the original 4-27 appointment). She stated that she was out of town for personal reasons. I understand that, but it's no excuse for not showing up to an appointment nor contacting a customer who HAS ALREADY paid. The LivingSocial deads are for a limited time only - this one ends at the end of June.

I forwarded this information to LivingSocial and requested a refund because THEIR VENDOR wouldn't give me one. LivingSocial denied my request and told me to contact the vendor (which, as is obvious, I had tried to several times). They suggested that I give the deal away to a friend. I disagree - I think LivingSocial has a responsibility to ensure their vendors provide the service for which we paid.Desired Settlement: I would like my money back for the deal to Destiny Photography.

Business

Response:

On May 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9545087. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 14, 2013 for $60.00. [redacted] requested a refund for the deal as she had some trouble with the merchant, and her refund request was initially denied.

Review: On January 26, I bought a coupon voucher from LivingSocial. The voucher was suppose to pay for a product at [redacted]. When I used the coupon on [redacted], it was rejected. I contacted LivingSocial, but they accused of issue on [redacted]. I contacted [redacted] and they informed me that the voucher that I received has been used. I filled out a feedback form at LivingSocial[redacted] to let them know that the coupon that they gave me was expired but they didn't do anything to help me.Desired Settlement: LivingSocial.com needs to credit back the amount that they charged me for the coupon voucher to my credit card because they didn't deliver their product.

Business

Response:

On June 20, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because [redacted]

[redacted] had issues redeeming a voucher for [redacted] that he purchased for

$9.00 on January 26, 2013.

LivingSocial has provided [redacted] with a $9.00 refund to the

credit card used for the purchase. We hope that this resolves [redacted]'s

issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hello,

I would like to file a [redacted]plaint/claim for a Twenty-Five ($25.00) Dollar transaction made on 4/28/13, which was deducted from my Checking Account on 4/29/13 for consumer goods I have yet to receive. The purchase was made on Livingsocial.[redacted] and was to be fulfilled by their merchant, [redacted].[redacted]. The order was to be shipped to [redacted], my mother (as a Mother's Day gift), at [redacted].

The sequence of events is as follows:

4/28/13: I purchased a bird feeder online from Livingsocial.com for Twenty-Five ($25.00) Dollars. This item was to be fulfilled by [redacted].[redacted].

5/8/13: I called both Living Social and [redacted] to check on the status of my order. [redacted] told me that my order would be shipped 5/13/13 and would be expedited to arrive 5/14/13.

5/16/13: I emailed [redacted] to check on the status of my order yet again. I quickly received a shipping notification that a UPS label was created (Tracking # [redacted]) a few hours later. I have enclosed the most recent UPS tracking page.

5/22/13: I emailed [redacted] to check on the status of my order/shipment because I still had not received my order and the UPS tracking had not changed at all. [redacted] told me to call UPS.

5/23/13: I called UPS and was told that they had no record of my package and that the package was never picked up from the merchant.

5/27/13: I emailed [redacted] yet again to check on the status of my order/shipment. I was told to call UPS again and that the problem was caused by UPS not scanning my package when they picked it up from the merchant.

5/28/13: Called UPS and initiated an investigation.

6/7/13: I emailed [redacted] again, was told that she began an investigation with UPS on 5/26/13 and could not reship my order until that was completed, and that it could take up to eight business days. Obviously it has taken much more than eight business days.

6/7/13: I called Living Social and their claims department told me that UPS would contact me within the next 3-5 business days and that [redacted] would ship my package again.

6/14/13: Still haven’t heard from UPS, or [redacted], nor have I received my package or any notifications of a reshipment.

6/24/13: Emailed Living Social to check on status and was told to contact [redacted]. I feel like I am back at square one again!

Because I have been repeatedly following up with Living Social and [redacted] and still have not received my order from Livingsocial.com/[redacted].[redacted], and I feel I have exhausted all other remedies available to me, I really would just like my $25.00 refunded. I also have email documentation to back up all of this correspondence if needed.Desired Settlement: I would like to have my $25.00 purchase price refunded.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchase a voucher for $25 on April 28, 2013, redeemed the voucher for a product, but the product has yet to be delivered.

Review: The more I think about my 30 minute phone call with LivingSocial today (the majority of it being me on hold) the more upset I am. I purchased a LS for services awhile back. What I should have done was call the merchant immediately to schedule service - silly me. I was waiting for some pre-work to be done and didn't know when that would be completed. About a month ago I finally called - voicemail full...great. Sent a request on merchant's website - no response. Called again a week later - left message....no call back.C Called again (you see where I am going right?)....with no response, I call LS and ask them for a refund. They tell me merchant got WAY more purchases than they expected and gave me another number to call. They also asked me to give it a few days to let the merchant call me back (we are over 2 weeks in from first call mind you, with 0 response). I say "fine, but if no resolution, is it an issue to get a refund?" They say no....I call the second number and leave a message. Lady calls me back a few days later and tells me they don't have availability until Jan 24. I ask, please can I split the days so that its in early Jan? She says she needs to consult the calendar and will call me back at lunch the next day. I cancel lunch meetings - get no call! Fine, I call her 3 more times and leave 3 more messages. Today I am fed up and call LS to ask for my refund. First they say no, then they offer me $150 in LS

bucks"...NO I want my $150 back so I can find a merchant who can actually complete my work in a timely manner. I elevate to a supervisor and he takes away the LS credit and says that he needs to have someone call the merchant to "work it out." So now I have this merchant who knows that I am complaining about them coming into my house for 10 days??? No way! Basically after 30 min of this crap, I get nowhere but a promise that LS will "look into it" and try to resolve it. Basically they're idea of resolution is to have the merchant call me back to schedule (what I have been trying to do for over 3 weeks now). I am [redacted]. What do you know, merchant calls me an hour later (really???) and apologizes to me that they got my messages but didn't call me back (as promised) because they couldn't find availability for me in earlier Jan. She wants to schedule service. FOR FEBRUARY?!?!!? See, I would have taken Jan 24 had I known that I'd now be pushed into Feb. So now I have to take more time off work in Feb so that I am not leaving a stranger in my house... I have not actually received confirmation that these people have scheduled my service since they never call me back.Desired Settlement: Refund my credit card as that is how I have made my purcahse, and would like to use the funds to find a new business that can complete my work in a timely manner.

Business

Response:

On December 13, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on December 14, 2013.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she had difficulty scheduling her service with [redacted].

We understand **. [redacted]’s experience was disappointing, and we're sorry for

that. Our

records indicate that we have processed the refund for $149 in the form of

payment received on October 27, 2013 and also credited 10 Deal Bucks to his

LivingSocial account for the inconvenience caused.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We purchased a deal from Living Social for [redacted]. The code that Living Social issued us is not valid and [redacted] is refusing to honor the code. Multiple attempts have been made to contact [redacted] over the past 2 weeks with no response. We contacted Living Social to give us a valid code and they are refusing to do so. We said, if you are not willing to give us a valid code, then please refund our money to our original method of payment. Living Social is refusing to give us our money back and only wishes to give us credit. This is unacceptable as we are not attempting to return anything. Living Social offered us a product and now is refusing to deliver the product we agreed to purchase. This is blatant bait and switch.Desired Settlement: We either want a valid code for the rug that we purchased or a full refund. Credits to future living social deals are not acceptable, since we are not returning anything. The merchant is not contactable and the code we were issued is invalid. Living Social needs to take responsibility, since they are the ones who have issued us a non-working code. This is akin to theft.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she is requesting a refund for a voucher purchased for [redacted] on February 14, 2013 for $199 because the merchant redemption code

provided is not valid.

For privacy reasons,

LivingSocial may only comment or take action on an account when we communicate

with the account holder. The account referenced by [redacted] is in the name

of [redacted], and we have no record of any contact regarding issues with

this purchase. LivingSocial would love to try to assist [redacted] with

getting a new code, and we ask him to submit a request through our helpsite at

help.livingsocial.com.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living social is playing games with semantics. Because this issue was submitted via a different email address than the one I use for my living social account makes it no less valid of a complaint. My account with living social is under [redacted]. The fact remains that regardless of the email address I use to file the complaint, Living Social is not meeting their end of the bargain. I paid for a valid code to my rug dealer, something that I still have yet to receive. I gave you the voucher number that I received. I am not sure what would possess living social to think that it had anything to do with my husbands account. This is simply foolishness and more run around from living social. I am only responding to this message, because anyone who researches this business through the Revdex.com should be aware of the games that living social plays with your money, if something goes wrong with one of their deals. Weeks later and I am still getting the run around. I will be filing a fraud claim with my credit card company.

Regards,

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 27,

2013 response on March 28, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she states she is getting the run around.

We apologize for any confusion as we were simply protecting the privacy of our

customers. Now that [redacted] has provided the accurate account information,

we can address her complaint. The purchase has been refunded as a courtesy

outside of policy. [redacted] used 5 Deal Bucks and $94 to pay for the

voucher, so she has 5 Deal Bucks in LivingSocial credit returned to her

LivingSocial account as well as a $94 refund to her card on file that will

appear on her bank statement within 3-5 business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted]

Date: Thu, Apr 11, 2013 at 8:13 AM

Subject: Complaint ID [redacted]

To: [email protected]

Good morning,

I am writing in regards to Revdex.com claim ID [redacted]. I accepted the businesses resolution, but they have not followed through and provided a refund, as they stated they would in the dispute. Is there a way to reopen the case? Thank you.

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March 28,

2013 response on April 11, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because he states no refund was issued.

We’re sorry for any confusion. As stated in our previous response, a refund was

processed. This occurred on March 28, 2013 for $94 back to the card ending in

[redacted], which was the card used to make the purchase. 5 Deal Bucks were returned

to her LivingSocial account. [redacted]’s husband rejected our response

apparently on [redacted]’s behalf, but we believe there may be some confusion.

[redacted] made a purchase from the same merchant on his account, however,

this complaint was regarding [redacted]’s purchase made on her account [redacted]). The

refund can take 3-5 business days from the date it was processed to appear back

on a bank statement. [redacted] may contact her financial institution or check

her records, as the refund was processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a Living Social voucher to [redacted] for my boyfriend to receive a tattoo. We purchased the voucher knowing that we had a trip planned to [redacted] and planned on getting the tattoo while we were in town. My boyfriend, [redacted], started emailing pictures to the Company a month before our travels. [redacted] could not provide a clear price quote or explanation of a good appointment time. We have the emails saved if you would like to see them. While we were in town we were unable to get a response when we tried to call and make an appointment. When someone finally answered the phone on our last day of the trip, they said they were full and unable to fit him in for services. We live in [redacted] and do not plan on traveling back to [redacted] just to redeem this coupon. We paid $200 for the voucher to receive a $500 tattoo.. but now the $200 was a waste. We've contacted LivingSocial and they are unwilling to offer any kind of refund for the services not provided by [redacted]. I would not recommend this Company for a tattoo or LivingSocial for savings. In the long run it cost us $200 out of pocket. LivingSocial has declined a refund for the company that was unwilling to provide the services we paid for and requested. They should do a better screening process before letting a company advertise and use their website.Desired Settlement: I would like a refund in full

Business

Response:

On April 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial regarding a purchase made on February 10, 2013 in the amount of $199 for [redacted] would like a full refund for this purchase due to her inability to redeem her voucher.

Review: I ordered a magazine deal from livingsocial.com. Living Social promised that it would be delivered in 6-8 weeks. The company, listed at [redacted], says on their website to expect an 8-10 week delivery. In March, I contacted [redacted] through their website to enquire, and they emailed me on 4/2/13 and said that my subscription would start with the April issue and I would get it by the following week. It has been 20 weeks since my order, and I still have not received a magazine. I contacted LivingSocial and they said that I will have to keep on contacting the magazine company. Although I made my purchase through them, they will not take responsibility.Desired Settlement: I would like for LivingSocial to refund what I paid them for this item because I never received it.

Business

Response:

On April 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on December 3, 2012 in the amount of $12. [redacted] has requested a refund since the merchant has not fulfilled her order.