LivingSocial, Inc

Review: Not only did this company allow customers' credit cards & personal, identifying information to be accessed & hacked. However, I requested that my account be closed & for the company to confirm that my account was closed once they completed that task, & they refused & never followed through on closing my account.Desired Settlement: IMMEDIATELY close my account, provide confirmation of this, & remove ALL information pertaining to me from all of the company's databases/records.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has requested that her account be deleted and she is dissatisfied with LivingSocial’s response time.

As of today, May 8, [redacted]’s account has been deleted.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a coupon to get $30 worth of services from [redacted] for $15 from Living Social. I bought 2 of these coupons. After repeated attempts to use these coupons and the codes do not work. I called living social and they told me I had to call [redacted]. I called [redacted] and they told me I had to call the individual [redacted] store I would be dealing with. I called that store and they told me I could only use that coupon online. I once again stated this coupon would not work online and they told me I would have to talk to living social. I have been in this horrible circle since November. I filed a complaint through Living Social's website and their answer to me was- I could use the coupon, let it expire, or give it to a friend. I would love to use the coupon but it is not working and no one wants to take responsibility. Then I posted on Living social's Facebook page and they said they wanted to help me and to please IM them. I did and their response then was I needed to contact [redacted]. I did contact that company and they told me since I bought the coupon through living social that they would need to take care of the problem. I feel that this company is not just taking my money but others. When I read their Facebook page that is all I see are complaints from others that can not redeem their coupons. I wish I would have seen that sooner.Desired Settlement: I want my money refunded- I have been trying since November when I bought the coupons to redeem them and have contacted both companies repeatedly. I don't feel I need to continue this I just want my money back as they have not been able to deliver me or even wanted to deliver me coupon codes that work.

Business

Response:

Review: I purchased a Living Social deal for a crawfish boil (https://www.livingsocial.com/deals/[redacted]-two-pounds-of-crawfish-with-corn-...⇄ that could "be redeemed on any Sunday until May 30 at the [redacted]". I visited [redacted] to redeem my deal, however, was told that the deal had expired. I then emailed Living Social about this and they said that they changed the terms to "The boils will now be held at the [redacted] every other Sunday, beginning May 5, 2013, through June 2, 2013, from 3:30 p.m. to 6:30 p.m. Valid dates are May 5, May 19, and June 2, 2013". This is completely different than when I purchased it. Not only is the location different but the dates are entirely different. I am upset because had I known it started on May 5, I would not have purchased the deal in the first place. I am in college and have finals and will be returning home (in a different city) in mid-May. I specifically allotted time for the crawfish boil based on the original terms. (Voucher #[redacted])

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for Cajun Boils on April 1, 2013 in the amount of $7. **. [redacted] would like a refund due to her inability to use the voucher prior to the expiration date.

Review: Purchased voucher for a hotel stay and the hotel will not honor it saying they are completely booked for the next 2 months. Living social offered no solution. Told me to give voucher to a friend. Totally unethical.Desired Settlement: Refund of the $200.00 I paid for the voucher since even booking 8 weeks in advance has no availability.

Business

Response:

On September 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 14, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial due to her inability to schedule a reservation and redeem her voucher for a hotel stay.

Review: I'm trying to delete my LivingSocial account. They don't answer the phone. They don't response to online help requests. It's as if the entire company has shut down.Desired Settlement: Talk to a human being to works at LivingSocial, and have them delete my account.

Business

Response:

On April 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 30, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to delete her LivingSocial account.

Review: I have requested a return of $217.00 of money paid for services that I paid for but am unable to used do to heath issues of my own.Desired Settlement: Refund of the money they have received from in in good faith for services that I am now unable to use.

Business

Response:

On June 3, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on June 9, 2013. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because she was denied a

refund for several of the vouchers she purchased.

LivingSocial’s refund policy, which [redacted] agreed to upon

purchasing, states that a refund may only be given within seven days. [redacted]’s requests were not within that designated period. Therefore, she is not

eligible for a refund under any circumstances, unless the business closes down.

We are sorry that we won’t be able to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: At NO time did I see anything about 7 days NOR did I agree to any such thing. I received a refund in the past that was several months old and there wasn't all this negative garbage to go through and there was no attempt to defraud me of money paid for no service received. I am not asking for ANYTHING that is not due and payable to me!!!!!!!!!!!!!!!!!!!!!!!

Regards,

Business

Response:

On June 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 10, 2013 response on June 11, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because the terms and conditions were not specified at the time of this deal purchase.

Review: I purchased a livingsocial coupon for $109 for a remote car starter. The fine print said that some vehicles might have an extra fee. When I went to redeem the coupon, it turns out that almost ALL vehicles require an additional fee. Not just an additional fee, but an additional $100 (double) fee! These are the vehicles that are an additional $100:

Vehicles with additional fee are:

Acura

Aston Martin

Audi

Bentley

BMW

Buick

Cadillac

Chevrolet

Chrysler

CODA

Dodge

Eagle

Ferrari

FIAT

Ford

Geo

GMC

Honda

Hummer

Infiniti

Isuzu

Jaguar

Jeep

Lamborghini

Land Rover

Lexus

Lincoln

Lotus

Maserati

Maybach

Mazda

McLaren

Mercedez-Benz

Mercury

MINI

Mitsubishi

Nissan

Oldsmobile

Panoz

Plymouth

Pontiac

Porche

Ram

Rolls-Royce

Saab

Saturn

Scion

Smart

Suzuki

Toyota

Volkswagon

Volvo

Vehicles WITHOUT having to pay an additional fee are:

Livingsocial has refused to refund my money. They have only offered "deal bucks" for this scamDesired Settlement: Living Social should refund my credit card for $109

Business

Response:

On April 24, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9517313. LivingSocial received the complaint on April 25,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she has requested a refund for the voucher purchased on

January 13, 2013 for [redacted]. due to additional fees required to install the

remote car starter system in her car.

[redacted] first

contacted our customer service team on April 10, 2013 to request the refund and

was offered a credit to her LivingSocial account as she was outside of our

seven day refund window from the time of purchase and the possibility of

additional fees was listed in the fine print for this deal at the time of

purchase. As of April 24, 2013, 109 Deal Bucks were added to [redacted]’s

account and her voucher was cancelled per her request.

We hope this has resolved

[redacted]’s issue.

Best regards,

Review: I ordered a magazine deal from livingsocial.com. Living Social promised that it would be delivered in 6-8 weeks. The company, listed at [redacted], says on their website to expect an 8-10 week delivery. In March, I contacted [redacted] through their website to enquire, and they emailed me on 4/2/13 and said that my subscription would start with the April issue and I would get it by the following week. It has been 20 weeks since my order, and I still have not received a magazine. I contacted LivingSocial and they said that I will have to keep on contacting the magazine company. Although I made my purchase through them, they will not take responsibility.Desired Settlement: I would like for LivingSocial to refund what I paid them for this item because I never received it.

Business

Response:

On April 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 21, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on December 3, 2012 in the amount of $12. [redacted] has requested a refund since the merchant has not fulfilled her order.

Review: The more I think about my 30 minute phone call with LivingSocial today (the majority of it being me on hold) the more upset I am. I purchased a LS for services awhile back. What I should have done was call the merchant immediately to schedule service - silly me. I was waiting for some pre-work to be done and didn't know when that would be completed. About a month ago I finally called - voicemail full...great. Sent a request on merchant's website - no response. Called again a week later - left message....no call back.C Called again (you see where I am going right?)....with no response, I call LS and ask them for a refund. They tell me merchant got WAY more purchases than they expected and gave me another number to call. They also asked me to give it a few days to let the merchant call me back (we are over 2 weeks in from first call mind you, with 0 response). I say "fine, but if no resolution, is it an issue to get a refund?" They say no....I call the second number and leave a message. Lady calls me back a few days later and tells me they don't have availability until Jan 24. I ask, please can I split the days so that its in early Jan? She says she needs to consult the calendar and will call me back at lunch the next day. I cancel lunch meetings - get no call! Fine, I call her 3 more times and leave 3 more messages. Today I am fed up and call LS to ask for my refund. First they say no, then they offer me $150 in LS

bucks"...NO I want my $150 back so I can find a merchant who can actually complete my work in a timely manner. I elevate to a supervisor and he takes away the LS credit and says that he needs to have someone call the merchant to "work it out." So now I have this merchant who knows that I am complaining about them coming into my house for 10 days??? No way! Basically after 30 min of this crap, I get nowhere but a promise that LS will "look into it" and try to resolve it. Basically they're idea of resolution is to have the merchant call me back to schedule (what I have been trying to do for over 3 weeks now). I am [redacted]. What do you know, merchant calls me an hour later (really???) and apologizes to me that they got my messages but didn't call me back (as promised) because they couldn't find availability for me in earlier Jan. She wants to schedule service. FOR FEBRUARY?!?!!? See, I would have taken Jan 24 had I known that I'd now be pushed into Feb. So now I have to take more time off work in Feb so that I am not leaving a stranger in my house... I have not actually received confirmation that these people have scheduled my service since they never call me back.Desired Settlement: Refund my credit card as that is how I have made my purcahse, and would like to use the funds to find a new business that can complete my work in a timely manner.

Business

Response:

On December 13, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on December 14, 2013.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she had difficulty scheduling her service with [redacted].

We understand **. [redacted]’s experience was disappointing, and we're sorry for

that. Our

records indicate that we have processed the refund for $149 in the form of

payment received on October 27, 2013 and also credited 10 Deal Bucks to his

LivingSocial account for the inconvenience caused.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social voucher to [redacted] for my boyfriend to receive a tattoo. We purchased the voucher knowing that we had a trip planned to [redacted] and planned on getting the tattoo while we were in town. My boyfriend, [redacted], started emailing pictures to the Company a month before our travels. [redacted] could not provide a clear price quote or explanation of a good appointment time. We have the emails saved if you would like to see them. While we were in town we were unable to get a response when we tried to call and make an appointment. When someone finally answered the phone on our last day of the trip, they said they were full and unable to fit him in for services. We live in [redacted] and do not plan on traveling back to [redacted] just to redeem this coupon. We paid $200 for the voucher to receive a $500 tattoo.. but now the $200 was a waste. We've contacted LivingSocial and they are unwilling to offer any kind of refund for the services not provided by [redacted]. I would not recommend this Company for a tattoo or LivingSocial for savings. In the long run it cost us $200 out of pocket. LivingSocial has declined a refund for the company that was unwilling to provide the services we paid for and requested. They should do a better screening process before letting a company advertise and use their website.Desired Settlement: I would like a refund in full

Business

Response:

On April 18, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial regarding a purchase made on February 10, 2013 in the amount of $199 for [redacted] would like a full refund for this purchase due to her inability to redeem her voucher.

Review: I purchased a livingsocial voucher online for a pampering package to [redacted] for a facial, massage, and Vacaro mani/pedi. The voucher was $59 and its value expires on August 19th, 2013. Since purchasing this voucher, I have researched the spa and discovered that it is deemed unsanitary and is a health hazard. I'm not going to expose myself to getting an infection while having a manicure or pedicure and feel that the livingsocial voucher misrepresented the quality of service the spa offers. I contacted livingsocial via email and informed them that I will not be using the voucher for the aforementioned reason and requested a refund. As my voucher hasn't expired I figured this would not be a problem. The company got back to me and stated that I can either give the voucher to a friend or use the voucher myself after the expiry date; however I will lose the promotional value of the coupon on the expiry date. I replied saying that I will not put a friend's health at risk either nor will I ever go to this spa. Again, I requested a refund and I haven't heard back from them. My case number is [redacted].Desired Settlement: I wish to receive the full amount of the voucher refunded to my credit card.

Business

Response:

Review: On 2/5/13 I purchased a service from Living Social, for 3 laser hair removal sessions with [redacted] located at [redacted] for $49.00. I had a few family trips and events in the next few weeks (from 2/5-2/26) so on 2/26/13 I was finally able to call and leave a message at [redacted] so that I could schedule my first appointment. The receptionist called me back and was very nice, but told me the only available appointment time was 9:00PM on Friday 3/1/13. I thought that the time of day for scheduling was very, very odd and I began to do some research (since I wanted these people to be working on my face, since my voucher only qualified me for a small "face" hair patch). The reviews I began to read about [redacted] on [redacted] were unbelievable. They alleged that [redacted] was operating out of a back room, located in a family members dental practice. That this was not the full-time job and that the place was FILTHY. I decided to go check it out myself on Friday, figuring the worst-case would be that I walk out and go home.

When I arrived, there were no signs anywhere that said [redacted]... the awning read [redacted]. I had to call several times to find out where they were located. Upon being ushered into this back room I heard talk of, I realized that the reviewers were in fact right. It was a dark, dirty back room and there were dirty pillows in an old dentists chair. IT reeked and there was hair everywhere - it looked like they just shaved a monkey on top of where she wanted me to sit. I asked to see their diplomas/certifications and was told they weren't on site for me to see.

I excused myself and left.

In the meantime, I had contacted Living Social for either A) A full refund or B) a credit to my Living Social account. I explained to them that this business was operating out of a back room and had no signage and no verification that I was with someone licensed to be doing treatments. Living social told me to wait a few days while they investigate, which I patiently did. Yesterday, I received an email from them saying that I was beyond my 7-day refund and would NOT BE GRANTED A REFUND OR A CREDIT. But, that I could GIFT the 3 laser hair removal sessions to a loved one... are they kidding?!

This is when I decided to bring the matter to Revdex.com. It's sad that I come to the Revdex.com more frequently these days as companies have no respect or customer service for their customers, the legs they stand on.

All I want now, is a full refund from Living Social; as I've seen they don't properly screen the products and so-called medical professionals they push via their website, emails and marketing. I do not plan to shop on living social ever again, so a credit would be out of the question.

Thank you so much in advance for helping me with this and being my consumer advocate. I don't know what I'd do without the Revdex.com.Desired Settlement: I want a full refund of $49.00 on my credit card and I'd like to know how Living Social plans to fix their screening process, so that other customers aren't duped into believing they are receiving services from trained professionals, when in fact that's not the case.

Business

Response:

On March 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three laser hair removal

sessions from [redacted] on February 5, 2013 for $49. She is

requesting a refund because she was unhappy with the condition of the merchant’s

office.

LivingSocial

apologizes for [redacted]’s experience when she visited the merchant and was

unhappy with what she saw. Per LivingSocial’s terms, a refund may only be

issued within seven days of purchase or if the merchant has gone out of

business. However, we do understand her frustration. As a courtesy outside of

policy, her purchase has been refunded in Deal Bucks as a credit to her

LivingSocial account. This credit may be used toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Living social [redacted] was running a special for a maxi dress through [redacted] a web based company [redacted]. I purchased the deal through living social on 7/8/13 I went on to [redacted] the ever same day (7/8/13) and purchased the dress with my living social coupon and had to pay an additional shipping fee through [redacted]. 2-3 weeks passed and I still hadn't received my dress. So, I went on [redacted] and tried to contact them. There is no telephone number or physical address for this company you can only contact then through filling out an e-mail form which I did on two separate occasions . I received no response to either information request. So, I contact living social. They said that they contact [redacted] and it can take 4-6 weeks for processing but the dress has been processed so I will be receiving it in 4-6 weeks. I waited 6wks and nothing. So, I tried to contact [redacted] again a 3rd and 4th time again I received no response. So, I contacted Living Social again. This time they told me sorry there is nothing they can do because I am outside there 30day refund window. They are the ones who told me I had to to wait the full 4-6wks!!!! Now, they are telling me to bad. I am beginning to think [redacted] is not even a real business.Desired Settlement: A full refund is in order. Since, I never received my merchandise.

Business

Response:

Review: I purchased online a service from Living Social on January 22, 2013. This purchase was for a house cleaning service to be done by [redacted] in Charlotte, NC. My appointment with [redacted] was for May 13, 2013. On May 12, 2013 around 430p I received a phone call from someone (maybe her name was [redacted]) at [redacted] saying they were short staffed and my appointment for May 13 would be cancelled. Because my voucher from Living Social expired on May 23, 2013 she said contact Living Social for a refund. After a few emails back and forth with Living Social I was told the voucher was marked as used and I was to contact [redacted] for them to mark the voucher as "unused". After leaving 3 voice messages with [redacted] 3 days in a row, I again contacted Living Social to tell them [redacted] would not respond to me. They gave me a website for [redacted]. I contacted them by their contact page online but never got a response.Desired Settlement: I want my money back. I am stuck between Living Social and [redacted]. Living Social won't help me until [redacted] changes my voucher and [redacted] won't respond to me.

Business

Response:

On May 29, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 30, 2013. Ms. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for Neat

Freakz in the amount of $49.00 on January 18, 2013.

LivingSocial apologizes for the experience that [redacted] had

with [redacted]. Per LivingSocial’s refund policy (livingsocial.com/terms), a

refund will be issued within seven days of purchase or if the merchant has gone

out of business. According to our records, we are showing that the voucher has

been marked as redeemed. We are not able to issue a refund for a redeemed

voucher. Per earlier correspondence, [redacted] has been instructed to reach out

to the merchant to have them update the status of her voucher to reflect that

it has not been redeemed. After this has been completed, LivingSocial will be

happy to consider refund options that are available under these circumstances.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As Living Social told me to do, I called [redacted] on 3 consecutive days and left a message each day. They never returned my calls (and still haven't to this day). Then Living Social sent me the website for [redacted] and I left 2 messages on their contact page, with no response from them.

Because Living Social represented [redacted] I feel they should do something to help me since [redacted] is not responding. Living Social has offered me ZERO customer service. How can I get the voucher changed to "not redeemed" if [redacted] won't even respond to me? I would like Living Social to contact [redacted] and get this issue resolved since I purchased from Living Social. I feel like Living Social is only interested in the money they received with no regard to a repeat customer. I will never use Living Social again because of this and will tell everyone I can the way I was treated by Living Social. I would think they would care more about customer service then the almighty dollar!! The hospital I work for drills excellent customer service in our minds! I expect the same from all companies I deal with!

Regards,

Business

Response:

On May 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 31, 2013 response on June 5, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because [redacted] was not able to get into touch with this merchant.

We do apologize for any concern or inconvenience regarding this purchase. Due to our terms and conditions; which are agreed upon at time of purchase we are unable to refund this deal because it is out of the seven day refund window and the voucher has been marked as used. We are requesting that [redacted] reach back out to the merchant to unredeem this voucher as they are actively redeeming vouchers.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I ordered a [redacted] Tablet from Living Social and have not received it. I went to their customer service department, and they provided me with a tracking number that was non-working. After going back and forth with one of their customer service representatives, they told me they would not give me a refund because their policy does not allow it. She gave me 13 Living social "bucks" instead.Desired Settlement: I would like to get refunded for the product I never received.

Business

Response:

On December 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 23, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her [redacted] Tablet that was purchased on December 14, 2013 for $78.66 and states that the tracking number she received is not working.

Review: I have bought a living social deal in February 2013 for [redacted] in Texas. I am trying to book a weekend before the expiration date, (August 31, 2013) but everything is booked until the expiration date. More than 220 coupons were sold, yet, they only have 4 tents to rent. I have asked Living Social to refund me because I am unable to use the deal because it is sold out and they refused to refund me stating that the cash value is still good. I have bought a deal, not a prepayment of $169. I can't use the deal because they can't deliver, I shouldn't have to pay for such thing. If I would have bought a good and they would be out of it, I would get a full refund. Same thing for a service.Desired Settlement: I want a full refund for the amount of $169. I have paid with [redacted] and I want to be refunded on [redacted]. NO "Deal bucks".

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for a gift voucher purchased on February 2, 2013 for $169.00. [redacted] is requesting a refund because the gift recipient is unable to book her preferred dates for the voucher.

Review: I purchased a voucher on Living Social one month ago and have been unable to redeem due to the service provider. Living Social has refused a refund.

The service provider on my Living Social voucher is unreachable at the contact listed on the voucher and an additional contact that I found through my own research. I contacted Living Social who in turn, after much difficultly themselves, contacted the company. The company stated that they did not know when they would be able to provide the service but that they were still in business. I have still myself had no contact with the company. Living Social has refused to refund my money despite the fact that I am unable to redeem my voucher due to issues with their partnering business.Desired Settlement: I would simply like Living Social to refund the money that I paid expecting to be able to redeem the service that they offered.

Business

Response:

On July 16, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] is having a difficult time contacting [redacted] to redeem her voucher and would like a credit card refund.

Review: I bought a voucher at livingsocial.com on May 2, 2013 which entitles me to one hour of handyman electrical services from [redacted], [redacted] at $30.00. I contacted the merchant on May 14, 2013 to schedule a service. The merchant set a time for my appointment for June 5, 2013. On the day of my appointment, the merchant never showed up. I then contacted them again and I was transferred to another employee at the company who made another appointment for me for June 12, 2013.The employee asked me what I needed the service for. I told him it's for our front door flood light as well as inspection of our power lines. On the day of our appointment, the employee came indeed, but he didn't do anything because he didn't bring a ladder -- that's after he was told he needed to take a look at our flood light. I then contacted the merchant on June 20, June 26 and June 28 to try to schedule another appointment by phone and text messages but they never got back to me. I even told them I'd try to get a refund from livingsocial and if they don't respond to my request, I'd file a complaint at Revdex.com. Having not heard back from the merchant, I contacted livingsocial.com and asked for a refund. After I explained my situation, the only thing they were saying is that they were sorry but they can't refund me because my request is 'outside of our seven day refund policy'. My voucher expires on August 14, 2013. If a deal is set to expire in August, I don't understand why the refund only allows seven days, especilly when it's not my fault--I did everything I can to try to use their service!Desired Settlement: I'd hope to get a full refund to my credit card or in the form of livingsocial credits--I bought other deals from them too and was generally happy with their service but in this case I'm totally disappointed!

Business

Response:

On July 10, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]. [redacted], [redacted] in the amount of $30.00 made on May 2, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of her voucher for [redacted].

[redacted], [redacted]. Per LivingSocial’s

refund policy (www.livingsocial.com/terms)

a refund will be issued with seven days of purchase or if the merchant has gone

out of business. The fine print of the voucher states that the voucher is

subject to merchant availability and reservations are required. We have

confirmed that the merchant is open and willing to honor the full value of the

vouchers towards services rendered. We encourage **. [redacted] to reach out to the merchant

to reschedule her appointment as they are responsive and have every intention

to honor outstanding vouchers.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I fully understand that "the voucher is subject to merchant availability and reservations are required". That's why I kept trying and trying! What are the customers supposed to do if the merchant refuses to RESPOND to their request for a reservation? LivingSocial has the responsibility to verify that their merchants are honorable, trustworthy parties before putting their vouchers for sale. After all we are buying from YOU.

Regards,

Business

Response:

On July 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 22, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a refund for a purchase made for [redacted], [redacted] in the amount of $30.00.

Review: Purchased certificate for studio time at [redacted]. [redacted] will not schedule appointment to redeem certificate. Living Social refers back to [redacted].

Filed complaint against [redacted] with Revdex.com; complaint rejected saying it must be filed against Living Social.

Living Social is advertising and selling certificates for a company that does honor agreement. Living Social was notified and response was to contact [redacted] -- who is not responding... [redacted] appears to be scam and Living Social is allowing it to continue...Desired Settlement: Exchange this certificate for another certificate of similar service.

Business

Response:

On June 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 2, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on November 14, 2012 for $149 and has been unable to schedule an appointment with the merchant.

Review: Complaint Description:

[redacted] failed to show for their 9-12 appointment purchase from Living Social for Garage Door Tune-Up. Made appt on Oct 2nd for 9-12 @ ###-###-#### for Oct 11th waiting today from 9-12 for that appt. THEY DIDN'T SHOW.. I called the ###-###-#### number who said appt was 12-3pm. "NO IT WASN'T" I TOLD THEM, IT WAS FOR 9-12 AND NO ONE CALLED ME TO CHANGE THE TIME. Then they told me to call "dispatch" at ###-###-#### so I tried them 3-4 times with NO ANSWER AND NO MESSAGE MACHINE TO PICK UP.

I called [redacted] @ Living Social to get my money back. He said he called them and got "right through"...WHAT NUMBER DID YOU CALL [redacted]??? Dispatch @ ###-###-#### like I told you? [redacted] refused a refund and told me to reschedule with this same company...No way am I going to wait 3 more hours once again for this company who is a NO SHOW.Desired Settlement: Refund my money. I spoke with [redacted] @ Living Social who refused a refund stating I should rearrange and wait for them another time....THIS COMPANY IS A NO SHOW. Why would I when 3 hours of my time have been used up already????

Business

Response:

On October 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like a refund for a purchase made on October 2, 2013 in the amount of $39 for [redacted].