LivingSocial, Inc

Review: Hello,

Voucher #[redacted] was purchased on 17 Jul 2013 for $20. I tried to make reservations with this voucher through the restaurant on 10/22/2013 for either the 22nd or the 23rd. They were booked full on both occasions. When I maid living social customer service aware of this issue they sent their generic comment that I can use it for the $20 I paid for it and get $20 worth of items. Living social should hold their customers accountable to redeem my voucher for the amount entitled as they made availability scare because of this dealDesired Settlement: I would like my $20 refunded to me or the voucher to be able to be used at a later date for the full $40.

Business

Response:

On October 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on July 17, 2013 in the amount of $20 for **. [redacted]'s [redacted]. **. [redacted] is requesting a refund due to his inability to redeem his voucher prior to the expiration date of October 24, 2013.

Review: I never received the magazine I ordered through LivingSocialDesired Settlement: I would either like my card credited (not company credit) or I would like my subscription, beginning with the February 2013 issue (as I purchased)

Business

Response:

On 4/9/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because on 1/28/2013, she paid $10 for a voucher for a magazine subscription. [redacted] redeemed the voucher on the merchant's website the following day, and did not receive her magazine subscription the following month as was originally indicated.

Review: I purchased a voucher for a 5K run on April 25th. I had until May 1st to register, and attempted to do so but received an error stating the voucher was invalid. When contacting the organizer's of the run, they told me that the voucher expired on April 25th. I have since contacted LivingSocial twice, and have yet to hear a response from them. In the first correspondance with them, I asked for a valid voucher, or a refund if they could not provide it. The date for registration passed, and I tried to contact them again for a refund but have not heard back.

In addition to receiving a defective product, I think this is pretty terrible service.Desired Settlement: I would like my money refunded to my credit card.

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on April 23, 2013 in the amount of $40 for [redacted]. [redacted] would like a refund because he missed the registration deadline.

Review: I purchased tickets to an event I cannot attend. I have tried to call Livingsocial to see what my options are but their phone lines are down due to recent hacking events. That concerns me because I have put a lot of money into buying things from them. When I sent an email, I got a response which was automated and did not solve my issue. I asked if someone could please contact me, even provided a good time so that I would surely be available. I would have at least liked my side to be heard and given consideration. I understand things happen and there are rules, refund policies, etc but I am not satisfied at all with the fact that an associate will not call me. I have invested a lot of money in to different things through their company and have also encouraged friends and family to do so in the past. I am 100% positive that this is not how a company should operate. I have had a situation arise that is family related and will not make the event.Desired Settlement: I was in the beginning seeking perhaps a credit for my purchase being that I USED to purchase a lot through the site and was sure it would be used almost immediately. For the fact I can not attend, the phone lines have been down for weeks and I cannot even be shown simple respect by them giving me a phone call, I would like a FULL refund. There is never an issue taking out the money and I'm sure they would call straight away if it was in reference to them not receiving a payment from me. This is not how a reputable, thriving company should be and their future is limited if this is how they treat their consumers. I will make sure to get the word out to everyone I know that uses Livingsocial not to purchase from them if this issue is not resolved. Unfair!

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her refund request has been denied.

[redacted] purchased two tickets for an event and agreed to the Fine Print at the time of purchase. The Fine Print states that a refund may only be collected within 24 hours of her purchase, which was made on March 29. However, [redacted] can give her tickets to a friend or family member and change the name that the merchant will have at Will Call.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought living socail coupon for a merchant in indiana named [redacted] for an inerior room painting. It has been 3 weeks that I am trying to contact them to make an appoinment and I tried online registration, email, phone calls but did not get any response back. I called LS customer service for refund since the merchant is not available. After wasting few more days, I got reply form LS that they were able to contact [redacted] and I should register online. After reminding them again that I had already tried that, their response was, sorry, but he is available. Just to continue this joke, I registered online again and still no response. My family is done doing business with living social and I aim to inform as many people as possible about their crooked business policiesDesired Settlement: Full refund and educating consumers that this is a fraud

Business

Response:

On June 18, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

felt as though he should be refunded for his [redacted] voucher.

A refund is only granted within seven days of purchase or if a

business closes. This policy was agreed to by **. [redacted] upon purchasing. Our

Merchant Services team has confirmed that the merchant is open and honoring

vouchers. Unfortunately a refund will not be given for this voucher.

We’re sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I disagree, to me this is as bad as business closed. The merchant has service availability on the web site for Saturday but now he is refusing to serve on Saturday. In addition, when I make special arrangements with him for a week day, he still does not respond.

I have sent the below email to him and livingSocial again:

[redacted]>

Review: Address incorrectly filled out on order; however, company would not correct address 5 days before shipment. Unreasonable to refuse edits to shipment address that will not ship in 5 days.Desired Settlement: Correction to address on common ecommerce transaction.

Business

Response:

On March 7, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 8,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased BassBuds Earbuds on February 27, 2013 for $25.99.

He is requesting a correction of the address because he entered the incorrect

address.

LivingSocial

apologizes for [redacted]’ difficulty. We informed him that we had already

begun fulfilling his order when he contacted us and we were unable to edit it.

We are not able to change the address, as it already shipped and was

undeliverable since [redacted] entered the wrong address. We have refunded his

purchase and it will appear on his bank statement within 3-5 business days,

depending on his banking institution.

We hope that this

resolves [redacted]’ issue.

Best regards,

Review: I purchased a Living Social deal "[redacted]: Beer/Bourbon Tasting Ticket". The event ran from 2pm to 8pm for the Beer/Bourbon ticket, but when I arrived at 3:00pm, there was no bourbon left, and they ran out of beer shortly after. Had I known that the stated services would not be provided, I would have never purchased the ticket through Living Social. They oversold tickets and took advantage of the fact that the tickets had to be pre-purchased through Living Social. I requested a refund but they have denied it. They have scammed not only myself, but multiple individuals that I spoke with at the festival.Desired Settlement: I would like to be refunded for the cost of the vouchers

Business

Response:

On April 23, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because the vouchers she purchased for the [redacted] were not

honored as promised by vendor on April 20, 2013.

[redacted] contacted

our customer service department on April 22, 2013 regarding this issue and her

refund request was previously denied. We have since reviewed her case and

issued a full refund in the amount of $30 to her credit card for the purchase. We are very sorry for her experience with this event.

We hope this resolves

[redacted]’s request.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I attended an event presented by Livingsocial.com called "Heat vs. Celtics Game Viewing Party with [redacted]". I went to the event and [redacted] nor anyone of his likeness was present. I contacted the company on misrepresentation of the event in which was the reason of my going and they simply told they were sorry that he didn't show and will not give me a refund. They falsely advertised the event and collected monies.Desired Settlement: I would just want the money that paid for the event back.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for One General Admission into

[redacted] + One Drink Ticket And Hors D'oeuvres for Miami vs. Boston Viewing Party

with [redacted] on April 9, 2013 for $14. She is requesting a refund because

[redacted] was not at the event.

LivingSocial

apologizes that **. [redacted] had a negative experience. The voucher specifies that

a refund may only be collected within 24 hours of the purchase. In addition,

although [redacted] was not able to attend, **. [redacted] did not purchase any of

the purchase options that included meeting him. She only purchased the voucher

for admission into the venue, a drink ticket, and hors d’oeuvres. She attended

and received the services. Her voucher is redeemed. LivingSocial, therefore, is

not able to issue a refund. However, 5 Deal Bucks have been added to her

LivingSocial account as a credit toward her next purchase.

We hope that this

resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The event clearly stated with [redacted] which was the big seller of the event. The ticket would not have been to just watch a game. The incentive was that a celebrity ([redacted]) would be in attendance. I otherwise wouldn't have purchased a ticket for this event if that were the case, The event was falsely advertised that's why I should be entitled to a full refund.

Regards,

Business

Response:

On April 15, 2013, the Revdex.com received a complaint about LivingSocial from Danielle Brown, Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 23, 2013 response on May 7, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she would still like to receive a full refund for her purchase.

Review: I purchased a deal through LivingSocial for the [redacted]. When I purchased it, the deal read 26 beers in 26 bars. Now it reads the opportunity to drink 26 beers in 26 fun bars and meet new people. After researching it further, I found that the [redacted] company did offer the beers with the ticket last year and found out they couldn't this year. And the wording changed sometime between after I purchased it to when I went to LivingSocials website to update my info for the event. I have emailed and called several times to get my money back. The event has not happened yet and they say there is a 1 day return policy? But the ad for the event changed and is no longer what I signed up for!Desired Settlement: I want a refund of cash or credit $23

Business

Response:

Review: I placed an order online on 12/3 through Living Socials website for

2 [redacted] 5 [redacted] cases with 3 foot [redacted] cords that was

available in 8 colors. I ordered both in purple. I paid $18 for one

and $14 for the second for a total of $32.00. It was stated that the order

is from a company called [redacted]. It also stated when

the voucher is redeemed at the merchant there would be a $5.95

shipping charge per item and would take up to 2 weeks to be delivered

from time of redemtion. I paid the $32 to Living Social on 12/3 and was

debited from my account in the amount of $13.50 and $18.00 on 12/3.

I redeemed my voucher numbers of [redacted] and [redacted]

through the company that the voucher link sent me to with order #s of

[redacted] and [redacted] and placed my orders and paid $5.95 to each order

that was also debited from account on 12/3 and showed on my bank

register that It was from a company called [redacted]? Well I am still waiting

for my orders, Ive never received them or any explanation as to when I will So after

calling these companies that only refer to unmanned number and mailboxes

that only say the mailbox is full and you cannot leave a message, Ive

been dealing with Living Social that advertised the product and took my

money. They basically just continue to say they are sorry and keep passing

me and many others that Ive talked with about this to these other so called

companies and nothing happens. I am a leader in my community and volunteer

for many organizations to the point that it has been detrimental to my health

and has caused me to be pysically ill. I have been suffering with [redacted] and [redacted] and [redacted] which all relate to hair loss.

I have been advised by my doctor back in October to avoid all stress in my

life and I have done so until now. This has and is chronically causiing my stress

level to increase which is causing more hair loss and because of the companies

failed attempts to resolve this matter,Just yesterday after calling the corporate office

and getting another voice mail that only states that it is full and you cannot leave a message,

I had had enough and posted a message on their [redacted] page about my frustrations.

At this time they actually responded by asking me to respond privately to them which I did

and they offered to give me deal bucks that can be used on other items that they

offer. I do not want to make another deal with them ever again so their deal bucks

will not work for me and I want this stress to stop!Desired Settlement: I think they should be held responsible for the companies that they choose to do business

with and accept responsibility and refund the customers immediatly.They should be held accountable for false advertising and I personally want a refund for all my charges of $43.40 which includes the $11.90

shipping charges and for my stress and grief over this I want 2 [redacted] 5 [redacted] cases with 3 foot

cords that I ordered and didnt get to give my girls for Christmas or the value shown of $89.95 each

for a total of $179.90 to purchase those items to give to my daughters.

Business

Response:

On January 23, 2014 the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February 2, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not received her two items that were purchased on December 3, 2013 for two separate purchases of $18 and $13.50.

Review: I purchased a 'deal' through LivingSocial on April 27, 2013 for $39.00. The deal promised me a car detailing valued at $50.00 at a local merchant in [redacted], MN. The instructions were to call the merchant by October 4, 2013 to schedule an appointment. The $50.00 value would expire by October 4th, but the $39.00 value that I paid would remain and be honored after October 4th.

I attempted to call the merchant to schedule an appointment (and left voice messages) twice prior to October 4th, in hopes of redeeming my voucher. I called and left messages two additional times, however the merchant refuses to answer or return calls. I am stuck with a value-less voucher with no way to redeem it because LivingSocial allowed an untrustworthy merchant to scam services via their daily deal site.

I reached out to LivingSocial customer service this evening asking for a refund due to these circu**tances, but they refused. I am asking for my money back since I was promised a service in exchange for my $39.00, but I am unable to redeem this service.Desired Settlement: I would like $39.00 refunded to me.

Business

Response:

Review: I purchased a deal through Living Social and followed all steps and even paid additional monies for shipping to the company and have not received my product that was ordered a month ago. Living Social and the company [redacted] have not been helpful to assist in locating my product and/or reimbursing me my money paid. [redacted] is consistently telling me to track my package which still says processing order from December 17th--this has been the case with all 5 emails I have sent. This has been a hassle and moving forward I will no longer be using Living Social for any gifts, personal use and/or recommend their services.Desired Settlement: I would like to be returned my money for the deal as well as the expedited shipping charge I have incurred.

Business

Response:

On January 16, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

22, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she redeemed her voucher to [redacted] over a

month ago, and hasn’t received her product from the merchant. She also paid

expedited shipping on the item.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. We’ve processed

a full refund back to the card originally used for this purchase. LivingSocial

is unable to refund the amount paid for shipping because it was paid directly

to the merchant. For the trouble we’ve credited an additional 10 Deal Bucks to

**. [redacted]’s account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: Last month I paid Living Social for cleaning services in the amount of $49.00 to have [redacted] clean my home. I talked to [redacted], the representative of [redacted] serveral times about the date need for the service. This date for [redacted] to clean was August 5, 2013. No one came to clean nor would anyone answer the telephone of the cleaning service. I called Living Social to receive monies for services not rendered on August 7, 2013. The representative from Living Social stated that he would contact [redacted] and get back to me by Friday, August 9, 2013. This was not done.

I called Living Social today, Friday, August 9, 2013 at 3:45Pm and asked for my monies to be refunded. I was again told that after making telephone calls again to this service that I would get an email. Nothing was satisfied again. I am asking for monies to be put back into my account for servies not rendered. I am not able to over and over again call about this disappointment nor can I check my email for this action, over and over about refunding my monies, This matter should been taken care right away. away. I repeat, I cannot keep checking my email for something that could have taken less than 1 hour.Desired Settlement: I am asking for 1,000 dollars for my time and hurt. My health has also suffered. I have high blood pressure and this poor service has caused my pressure to rise tremendously.

Consumer

Response:

To Whom It May Concern: I previously stated that I wanted $1000.00 for damages. (health and time) I want to correct this statement. I want no damages. I want monies that were paid for services not render placed back into my account (bank). Sincerely yours,[redacted]

Business

Response:

Review: I placed an order with living social through their "Goods" section for a pair of headphones. I received a coupon code for the pair of headphones, and then used it on them. That was on July 3rd. After about 3.5 weeks of no updates from the headphone company, I contacted Living Social for an update. They told me they would "get back to me." I was subsequently told that the headphones shipped. I was given no tracking information.

That was on July 22nd. It's now nearly a month later, and Living Social refuses to comment on the situation or give me updates. All I get is a canned response that they are "working with Section 8." Unfortunately, that has been the same response for the past 3 weeks. I want my headphones. I've given them more than enough time (a month!) to resolve this, and they haven't done it. On top of that, I moved halfway across the country, because I assumed a month and a half was enough time for the headphones to arrive. I was wrong.Desired Settlement: I want my headphones, that's it. It's not asking a lot.

Business

Response:

Review: I purchased the Two-Hour Photo Booth deal with the [redacted] that was offered on Living Social for use at my wedding on 10/13/13. Per the deal voucher I was supposed to receive unlimited pictures, free downloads, 200 4x6 prints & a USB of all photos. Initially I was told by the company the do not do USB's. They acted as if I was confused about the Living Social deal ter** and that stated they would e-mail a link to download the pictures. After nearly 3 weeks of e-mailing back and forth with the [redacted] I never received this download link for the pictures, even though they stated the emailed it numerous times. I finally got in contact with living social and they were able to contact the company and after several days I received a phone call from the owner of the [redacted] company stating he was contacted about this through living social and he would mail me a DISC/DVD of the pictures. THE DEAL WAS FOR A USB DRIVE AND NOT A DISC. They are two separate things. I use a netbook and tablets to access the internet. Neither of these devices have a CD drive, so even though I technically have them on a disc I had to go out of my way in order to retreive the photos from the disc. When I contacted living social about not getting the pictures the final email from the stated the following:

We wanted to take this moment and thank you for referring us to your friends, we think you're great too. We're sorry there was trouble redeeming your voucher. We contacted The [redacted] and they let us know that your disc with prints has shipped. They also let us know that they would be reaching out to you directly, so keep an eye out for an email from The [redacted] if you have not already seen one.

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

[redacted] | Consumer Services Representative | LivingSocial | help.livingsocial.com

I specifically brought this deal because it came with a USB drive and it would make it easier to retrieve the photos. They were not supposed to be sending me a USB not a "disc."Desired Settlement: I would like a full refund of the $239 I paid for this deal

Business

Response:

On December 29, 2013 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on December 31, 2013. **. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she did not receive a USB

drive with her photos but instead she received a CD of all of the photos.

We’re sorry for any

inconvenience that **. [redacted] has gone through due to this situation. We show

that **. [redacted] used the full value of the voucher other than receiving the

USB, in which she received a CD of her photos. As this voucher has been used we

are not able to process a refund for **. [redacted]’s purchase. However, we have

added 50 Deal Bucks to **. [redacted]’s LivingSocial account as she did not receive

the photos in the form in which it was supposed to be provided. These Deal

Bucks can be applied towards any purchase on LivingSocial.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: In June of 2012 I purchased an offer on Living Social's website for a 5 hour winery tour in a limo for 26 people through a company called [redacted]. There were too many of these offers sold and the limo company could not honor all of them. I spent months trying to arrange a date with the limo company and they couldn't provide. The limo company was sold and they altered the offer (fewer people, lesser limo) and I still couldn't get a date for my limo tour. In December of 2012, I attempted to get a refund from Living Social because [redacted] was not working with me. They said [redacted] was being purchased and the new owner was much more willing to work with those who had bought the offer so they would not allow the refund. With that information I tried to contact [redacted] again to schedule my tour and received no cooperation. Shortly after I heard on a local tv news station that Living Social would be refunding people because it had been a big problem and now [redacted] had completely gone out of business.

Then I contacted Living Social to receive the refund. I verified with the customer service rep that the refund would go to my new credit card on file because in the many months this had been going on the bank account and card used to purchase the original offer had been closed and if that wasn't possible I would prefer a check. The rep confirmed it would go to the new card on file and I would receive the refund in 3-5 days. I didn't receive it and called back. They refunded it to the wrong card and I had to speak to a supervisor. The supervisor stated they would send it up to the support team to get it refunded to the right card and give me a call back, again after 3-5 days. A week later and I never received a call and still didn't have my refund. I called back again Saturday, March 30th and the first representative I spoke to was VERY rude, then finally got me a supervisor. They continue to tell me it has been refunded to me on the first card and that I need to contact that bank to get my money. I HAVE contacted that bank (where the account was closed) but they didn't have the money. Living Social made an error in refunding the wrong card even after I verified where the refund would go. The next thing I was told was that they would try to contact the financial institution and get their money back so they could refund me. I requested they email me all the notes on my account, which they agreed to do. I have never received this information. I was told I would receive a phone call Monday, April 1st within an hour of the supervisor arriving, who should have been in by 11 AM. I didn't receive a call at all. The next contact was Wednesday evening when I received an email from Living Social stating that I needed to call the bank with a reference number and they would be able to give me my money back. I shouldn't have to do this for Living Social's error....but I did. The bank was unable to help me and couldn't find the money in their system with the reference number and they have escalated my request to another department, but this is not the bank's fault either.

Living Social has been very difficult to deal with and provided the worst customer service I have experienced. All I would like them to do is to refund my money and do it in a timely manner. This process has gone on too long and cost me hours and hours of my time for an error on their part. I reiterate, I had a detailed conversation with the first representative indicating which card the refund should have gone to and I am suffering the consequences because they failed to do what they promised.Desired Settlement: I would like a full refund of my $299.00 ASAP.

Business

Response:

On

April 3, 2013 the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on April 6, 2013.

[redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] purchased a deal for "Five Hour Winery Tour

for 26" on June 30, 2012 for $299 charged to his [redacted] ending in [redacted] later requested a refund on March 11,

2013. As per the card brand regulations,

refunds must be issued to the card used to purchase and our customer service

system will only allow a refund to be issued to the card used to purchase for

this reason. Therefore the customer's $299 refund that was processed on March 11, 2013 went back to the [redacted] ending in [redacted] issued by [redacted] has accepted the $299 on the [redacted]'s behalf. The only way [redacted]

could have returned the refund to LivingSocial is via a credit chargeback,

which we have not received as of April 8, 2013.

We

provided [redacted] with what's known as the Acquirer's Reference Number on April 3, 2013. This is the number used to link transactions between Acquirers and

Issuers for the purpose of locating transactions. We also escalated this issue

to our payment processor who has offered to reach out to [redacted] and

inform them that they accepted the $299 on March 11, 2013. This process can take

anywhere from 3-4 weeks which the [redacted] was informed of on April 5, 2013. At

this point there is nothing else LivingSocial can do as the $299 has left our

bank account and currently resides with [redacted] will either

have to take up this issue with [redacted] or wait for our Payment Processor

to come back with a resolution.

We

hope that this resolves [redacted]'s issue.

Best

regards,

Review: I purchased a offer from the livingsocial website for eight weeks of the [redacted] digital for one dollar and then a additional eight weeks for 99 cents. I was charged for a full month of the digital service before the end of the 16 weeks. I contacted livingsocial twice concerning this matter for which I was told to contact the [redacted]. The [redacted] state that the issue was that livingsocial did not provide the correct service and that the error was with livingsocial. Livingsocial indicated that it was a billing error with the [redacted] and would not resolve the complaint.Desired Settlement: refund of the expense I incurred for billing of a month of [redacted] digital service

Business

Response:

On December

14, 2013, the Revdex.com received a complaint about LivingSocial from

[redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

14, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he was charged an additional $15 by [redacted].

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. Our

Merchant Services team contacted the merchant and confirmed **. [redacted] signed up

for the subscription on June 5, 2013 and it was good for eight weeks. In addition,

he approved to be charged $0.99 for an additional eight weeks and $15.00 for

any additional four weeks. Since the agreement was made directly with [redacted], we are unable to fulfill **. [redacted]’s request. However, we have

credited his LivingSocial account with 15 Deal Bucks for the inconvenience

caused.

We hope

that this resolves **. [redacted]’s issue.

Best

regards,

Review: I purchased a Living Social voucher for gutter cleaning by [redacted] in [redacted], TN (voucher # [redacted]). I contacted them in March to arrange an appointment. He said he was booked until May 16, 2013 at 2:00 pm. He offered that he would still honor the promotional value of the voucher, even though it expired on 4/18/2013. On May 16, the appointment time passed without him showing up. I called him and set another appointment. He didn't show up for that one either. I decided to give it one last try, so I called and made a third appointment. He didn't show up for that one either. I contacted Living Social for assistance. They achieved none, even though they claimed to have spoken with [redacted] and wanted me to call him again. Several attempts were made to call the number, only getting a "voice mail full" message. I contacted Living Social again and requested a refund. After several emails with their "customer service" (which I still have), my refund request was denied because "they couldn't reach [redacted]". This situation does not violate their posted terms for refund.Desired Settlement: Living Social would honor their commitments and maybe use more care in choosing who they affiliate themselves.

Business

Response:

On August 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 12, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a deal with [redacted] and they did not show up for three scheduled appointments and are not responsive to voice mails. **. [redacted] would like a refund back to his credit card.

Review: ordered a 2 hour cleaning service and only got at most 1 hour and 15 mins when I came back home and found out the cleaner left. Service was way below par.Desired Settlement: full refund of the voucher cost

Business

Response:

On August 2, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 4, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because they

had a poor experience with their [redacted] voucher.

We apologize for the experience [redacted] had redeeming their

voucher. As has been previously explained, a refund is not available after a

voucher has been redeemed. We have added an additional 10 Deal Bucks to [redacted]’s LivingSocial account, but a refund will not be given.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the voucher advertised for 2 hours of cleaning service and I only received at most 1 hour and 15 mins.

Regards,

Business

Response:

On August 2nd, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our August 7th response on August 7th[redacted] voucher.

We apologize for the issue **. [redacted] had redeeming her voucher. Any discrepancies

with the amount of time spent cleaning by the merchant need to be discussed with

the business directly. A refund will not be given for this voucher.

We are sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Review: I have purchased things from Living Social over the years. This purchase was awful. I have a think king size pillow top bed, thicker than most. These sheets are so far from usable. They are way to large, even for my bed, they come off. The elastic around the sheets will not keep them on the bed.Desired Settlement: I was told that I can return them. I feel that they should refund me (or give me a credit) for these sheets as the only thing I can do with them is cut them up for rags.

Business

Response:

On April 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a six-piece embossed sheet set on September

30, 2012 for $32.49. She is requesting a refund because she is unhappy with the

quality of the item.

Per LivingSocial’s

terms ([redacted]),

an item may be returned within 14 days following delivery. [redacted]s item was delivered on October 17, 2012 and she

did not originally request the refund until November 10, 2012. Her request is

outside of the refund policy. Additionally, she has had the item for almost six

months, during which time she has used it. While we apologize that the item did

not meet [redacted]’s expectations, we are unable to refund the purchase. We do

understand her frustration, so 20 Deal Bucks have been added to her

LivingSocial account as a credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,