LivingSocial, Inc

Review: I purchased a voucher for an exhibit at the [redacted]. The exhibit left on 5/28/12 and I was unable to attend. According to the fine print on the voucher, and copied below, the promotional value expired on 5/28/12 but the amount that I paid for the voucher doesn't expire until 1/20/2017. [redacted] will no longer accept my voucher since the exhibit is no longer available. I contacted Living Social, and they refuse to provide me a refund or even allow me to exchange the amount paid for another voucher. Even though the paid amount does not epire until 1/20/17 according to their own rules.

VOUCHER NUMBER:

PURCHASED BY:

PURCHASED ON:

January 20, 2012

ENJOY PROMOTIONAL VALUE $24

May 28, 2012

Paid Value ($24) Expires: January 20, 2017Desired Settlement: I would like some sort of refund. Either a refund of the amount paid or a credit for future vouchers.

Business

Response:

On March 30, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 3, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for his [redacted] voucher was denied.

We're sorry [redacted] had an unfavorable experience with his voucher. Unfortunately [redacted] is not eligible for a refund because the merchant is honoring the paid value on expired vouchers. Our refund policy states members are eligible for refunds within the first seven days of purchasing a deal or if the merchant is closed for business ([redacted]). Since neither of these is the case in this situation, we are not able to issue a refund. We contacted [redacted] on April 2, 2013, and confirmed they are honoring paid value. The paid value can be used toward another exhibit or film purchase. The next exhibit runs May 25 - Sept 2, 2013.

Review: I bought a deal from Living Social on February 28th 2013 and contacted the seller on March 7, 2013 (within the 7 day refund period according to their policy) to inform them that I had attempted to contact the service provider and was unable to set up an appointment to get my service fulfilled. The service I bought, when I contacted the service provider the first week of March, they informed me that they did not have any available appointments; however, if I wanted to, I could pay an additional sum outside of what I already had paid Livingsocial for the stated service in order to get an appointment. I contacted Livingsocial to complain about the situation on March 7, 2013 and I had discussions via email with 2 different customer service reps. At no point was a refund suggested in either email. I received placating apologies and I was told it was the service provider's right to charge additional fees if they so choose in order to give me an appointment-- no such disclosure was indicated on the purchase document. Three months later I am still trying to set an appointment and the service provider will not return my multiple phone messages and Livingsocial is telling me that they cannot grant me a refund. As the consumer I contacted them to inform them of my issue within their refund policy's 7 day guideline, a refund was not offered to me as a solution. I should not be made to suffer. Their staff failed to grant or offer me the option of a refund when I initially complained with the 7 day guideline and now almost three months later there is no solution. I am being told to try and contact the seller through an alternate means, or to apply the amount paid as credit to future service. Why should I have to be jumping through hoops? I paid for a service from a vendor and I have followed all the steps I should have.Desired Settlement: I want my money back

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 28, 2013, and has since had trouble redeeming the voucher with the merchant. When [redacted] contacted LivingSocial for a refund, her refund request was denied.

Review: I placed an order on LivingSocial for a [redacted]® Charging Case for iPhone® 4S/4 (1) on June 16th 2013. After that I haven't received any shipping confirmation or tracking information email for about my order until I sent a inquiry email on July 2 2013. They told me they run into some delays for unknown reason, and said my order would be shipped no later than July 5 2013.

I waited until July 10 2013, sent another inquiry since I haven't got any explanation or confirmation since July 5, they answered my inquiry as the reason of delay was due to holiday and said my order along with others has going out on July 9 and 10. The tracking information would be available on July 12th.

During the time between July 16 and July 10, I attempted to call their customer service during their office hours for 3 times but nobody was able to answer my call.

After I sent another lengthy email requesting cancel my order and asking a full refund, I then immediately called them on July 10th asked for a order status check and request for a refund if my order was not processed. They again rejected my request and told me they are processing my order and would ship my order on July 12.

Today is July 14th, about 28 days since I placed my order on June 16. I still haven't received any shipping confirmation or tracking information email at this moment. In my order confirmation, it says that "Once your order has shipped, we’ll send you an email providing tracking information for your purchase. " So I assume that my product still haven't got into process and I don't know what secret reason that keep them from refund my purchase back to my credit card. It has been delayed too long and their customer service is lack of communication with me regarding this matter.

I would like to add that in my first and only automated confirmation email, they "promised" that the "Estimated Ship Date: within 12 days of purchase". Since I placed my order 13 business days before the July 4th holiday, plus another 10 days since July 4th with no valid and reasonable explanation about why my order got delay so long, I would like to file this claim to Revdex.com just to notify you guys they are doing a really bad business especially they can't keep their promises to their customers and the resolution that provided my their customer services worth nothing but showing irresponsible to their customers.Desired Settlement: I would like to cancel my order and request a full refund to my credit card immediately and an official apologize letter from their customer service.

Business

Response:

Review: I purchase 2 1hr massges for $75 on March 15, 2013. Due to the volume/response I was not able to book my appts until June 14, 2013 & June 21, 2013. On June 14th the Massage Therapist was a "No Show". When we spoke on the phone she told me her Grandmother passed away & she rescheduled me for Monday June 17, 2013 in the morning. Again she was a "No show". When we finally spoke she said she would refund me so I contacted Livingsocial Customer service. I got a few emails saying they were looking into it. Finally this past week I emailed them and said, "where are we with my refund? I got an email back that said I was outside the refund window. So I decided to contact the Massage Therapist again at [redacted] to see if I could make an appt with her. She said yes and then she asked if I ever got my refund from Livingsocial. I told her no & that their customer service was awful & I would appreciate her honoring my purchase under the circumstances of her personal issues. She then quit communicating with me. This $75 purchase has cost me more in time, gas, & babysitting fees and I have yet to benefit from the service I purchased. I feel Livingsocial doesn't care about their customers. Merhcants that agree to refunds should be assisted by Livingsocial in making sure the customer is taken care of. This ordeal has left me no choice but to cancel my Livingsocial membership. I credit for another purchase could have remedied this. This is bad Merchant supported by bad Customer Service..Desired Settlement: A refund to my credit card for my inconvenience and time & to not allow Merchant to advertise through Livingsocial in the future. After reviewing the online reviews it appears that this behavior is common and very much a pattern for this business. Don't subject future Customers to this run around.

Business

Response:

Review: I purchased a deal on Living Social to provide a health service from [redacted] in Dec '12. I called the company several times over the course of 2 months, leaving messages asking to set up my consultation, and the company has yet to return my calls. The company's website has no business hours posted. I notified Living Social of my dissatisfaction and lack of trust in this company to perform any kind of health service on my body based on their lack of professionalism. I requested a refund from Living Social for selling a service that did not reasonably provide service. They offered me a credit to their website. I feel they sold me an expensive service, over $600, did not provide the service, now is forcing me to spend the $600 on their other services I normally would never spend that kind of money on. I feel this is a "bait & switch" type of scam to sell their deals. I just want a refund.Desired Settlement: Step outside their standard refund policy which is limited to 7 days, make an exception for this unusual circumstance, & issue me a refund. This was a higher than standard priced deal.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for nine lipo-laser treatments

from [redacted] on December 22, 2012 for $679. She is requesting a

refund because she states she was not able to contact the merchant to schedule.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’ request

is outside of the refund policy. This merchant is actively honoring vouchers,

and 90% of vouchers sold have been redeemed. We called the merchant today,

March 27, 2013 at 11:15am, and they answered the phone right away. They

confirmed that [redacted] can simply call them at [redacted] in order to

schedule her appointment.

We hope that this

resolves [redacted]' issue.

Best regards,

Review: I bought a voucher of [redacted] Zoo Safari Park for the weekend of Memorial Day with the promotion code like "Memorial". My friend and I were very happy and went to the park. However, it turned out that the voucher cannot be used for that weekend, which is a black out day.

The advertisement is so misleading. I think most of people will just buy a voucher for the nearest holiday. If we cannot use it, why use a misleading promotion code?!

voucher number: [redacted] case number: [redacted] The preventive Martin refused to give me his last name.Desired Settlement: I want to get my money back.

Not credit for this website.

Business

Response:

On September 22, 2014, the RevDex.com received a complaint about LivingSocial from [redacted] Revdex.com Case

Number [redacted]. LivingSocial received the complaint on September 22, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial

because he purchased a voucher for [redacted] Zoo Safari Park to use on May 25,

2014 and was denied the use of this voucher due to it being a blackout date.

[redacted] claims the offer was misleading because he was offered a promo code

discount of "memwknd14' to apply towards his purchase, yet wasn't able to use the voucher during the Memorial Day weekend.

[redacted]'s first contact with LivingSocial regarding this issue was on September 22, 2014. At this time, [redacted] requested a refund

for this voucher because he wasn’t permitted by [redacted] Zoo Safari Park to

use it on May 25, 2014. The Fine Print of this voucher states, “Blackout dates

include: May 24, 25, 26, 2014; August 30, 31, 2014; November 28, 29, 2014.” This

voucher is eligible for a refund in the form of Deal Bucks until December 15,

2014, as long as it remains unused. If [redacted] would like us to process this

refund, we ask that he contact our Customer Service team to initiate this

request.

In regards to the claim that the offer

was misleading, LivingSocial offers numerous promo codes throughout the year, including

holidays, to give our members extra discounts on our many offers. This promo

code wasn’t specific to the [redacted] Zoo Safari Park vouchers and could be

applied towards other offers on our site that were available to use during the

holiday weekend. LivingSocial is denying [redacted]’s requesting for a credit card

refund because the blackout dates were listed in the Fine Print of this offer,

which was available to him prior to purchasing this offer.

We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: I purchased a deal from Living Social on April 6, 2013 for two fraxel laser treatments at an office in [redacted]. To date, I have been unable to schedule either of the appointments as the online scheduling system that is the ONLY way to schedule an appointment is unusable. Someone from the office has to approve my registration for the online scheduling system and despite my completing the registration almost ten weeks ago, it has not been approved. Additionally, I have left no less than eight voice messages on the office phone (no one ever answers the phone..it simply goes to voicemail...and often the mailbox is full) all of which have gone unanswered. I approached Living Social about this and they, too, were unable to make contact with the office. At that point, my refund request was met with a credit to living social in the amount of my purchase. I was told I could use it towards any other Living Social offer. They claimed that since I was asking for a refund after the seven day policy and that I did not meet the refund policy, they could not give me an actual refund. Well, the refund policy only addresses situations in which a business has gone out of business. There is nothing that states a refund will not be given if the consumer can't actually collect on the goods or services sold to them by Living Social. I feel that Living Social is keeping my money for a product/service they did not deliver...they baited and switched. I would not have purchased the deal if I knew it could not actually be redeemed and their act of keeping my money is theft as far as I am concerned. I have tried to work this with them directly and they simply refuse to refund my money. Why would I buy anything else from them after this? How do I know the same thing will not happen again? They sold a nonexistent product and service and should not be allowed to just keep my payment as they have. I appreciate your help in this matter.Desired Settlement: I want:

1) a refund of my money

and

2) an opportunity to speak with the person at HQ in charge of their customer services.

Business

Response:

On July 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 22, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted]

of [redacted] in the amount of $ $98.00 made on April 6, 2013.

LivingSocial apologizes for the experience that **. [redacted] has

experienced pertaining to the redemption of the voucher for the [redacted] of

[redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms)

a refund will be processed with seven days or purchase or if the merchant has

gone out of business. **. [redacted] reached out to our Consumer Services

Department on June 26, 2013 expressing her difficulty in redeeming her voucher

with the merchant. Based on her negative experience, LivingSocial offered a

Deal Bucks refund in the full amount of the voucher on July 9, 2013 to which

**. [redacted] responded to on July 10, 2013 accepting the refund offer. A full

Deal Bucks refund was issued on July 11, 2013. If **. [redacted] would like to

speak with a supervisor in our Consumer Services Department she is welcome to

call [redacted] and request to speak with a supervisor.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did not understand that the refund offer was in 'deal bucks' and when that was clarified, I told the customer service rep that I wanted a refund of my money. She refused and again referred to their refund policy. The refund policy DOES NOT INCLUDE this situation. If the company had gone out of business, I would get a refund. The company has not gone out of business, but they may as well have as I was WHOLLY UNABLE TO OBTAIN the PRODUCT. It was as though they had gone out of business. I want my money back. To my credit card. They cannot refer to their refund policy when this specific scenario is not in it.

Regards,

Business

Response:

On July 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 23, 2013 response on July 25, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she would like a credit card refund for her purchase for [redacted] of [redacted].

Review: I purchased a certificate for a four-course dinner at [redacted] through Living Social. It requires that you notify the restaurant you are using the certificate and make advance reservations. When I tried to do so, the restaurant told me that they allow only a certain number of certificates per night and that weekend reservations are at least two weeks out. None of this was in the fine print of the certificate. When I called Living Social and asked what my options are, I was told I had two: 1) I could gift the certificate to someone who could use it (why would I gift a certificate with such insane restrictions??) 2) The amount I paid for the certificate never expires so I could use that at any time. I feel as if the company has misrepresented this offer. With unexpected restrictions on when I can use the certificate, it would seem my only option is to use it for the amount I paid which is not a deal at all. I asked to speak to two levels of management and got the same response. They clearly oversold certificates without warning to the purchaser and are not willing to even give me a credit towards another purchase on their website.Desired Settlement: I initially requested a credit, which they denied. Now, I want my money back because I will no longer be doing business with them.

Business

Response:

On February 26, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a four-course fondue dinner

for two at [redacted] on September 17, 2012 for $45. She is requesting a

refund because she was unable to make a reservation for a date she wanted and

was unhappy about the lack of availability.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant goes out of business. [redacted]’s request is

outside of the refund policy. The voucher specifies that reservations are

required and subject to availability, and that availability was more limited on

weekends when [redacted] attempted to make a reservation. However, due to her

frustration, her purchase has been refunded as a courtesy outside of policy in

Deal Bucks. This is a credit to her LivingSocial account that can be applied to

future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased 2 deals from LivingSocial for vouchers for "Pop In and Play Time" at [redacted]. Before purchasing the vouchers, I checked [redacted]'s calendar to ensure that they offered Pop In and Play Times at times that my children could attend. When scheduling a time to redeem the vouchers, I learned that [redacted] and pulled all weekend Pop In and Play Times for the entire duration of the voucher. I am unable to redeem the vouchers.

LivingSocial refuses to address the situation. They will not listen to the issue. They "urge" me to continue trying to book a time, placating me with statements that they know that the weekends can fill up fast. They apparently have not been able to understand that the reason I cannot book at time is that the vendor CHANGED their offerings such that there are NO available times and that this happened AFTER purchase of the deals.Desired Settlement: The amount that I purchased for the vouchers should be refunded. LivingSocial and [redacted] offered a deal and then blatantly revoked any opportunity to redeem the deal AFTER the puchase was finalized.

Business

Response:

On March 8, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

10, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for four pop-in play sessions

at [redacted] on February 21, 2013 for $24. She is requesting a refund because

the available dates do not work for her and she states the merchant changed the

dates after the promotion ran.

Per LivingSocial’s

terms (livingsoical.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’ request is

outside of the refund policy. The sessions are subject to the availability or

the merchant, and the merchant can change the session times and dates depending

on business needs. There are still numerous dates available for [redacted] to

use her vouchers, however, they are not convenient for her. As a courtesy

outside of policy, her purchase has been refunded and will appear back on her

bank statement within 3-5 business days, depending on her banking institution.

We hope that this

resolves [redacted]s’ issue.

Best regards,

Review: Hello I am contacting in regards to several attempts I have made to contact Living Social. I have not been able to access my account since July 17, 2014. I have purchased 4 vouchers which I have not been able to use. I have called and emailed Living Social and NO ONE is able to tell me why I cannot access my account or the vouchers. They have not emailed me my vouchers and I am not able to use them. I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.Desired Settlement: I would either like the vouchers sent to me or I would like a refund for them as I am have paid for them and I cannot use them.

Business

Response:

On August 1, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 1, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 17, 2014.

Review: I purchased an item on a Living Social Web Site. At the time of the purchase, Living Social sent me an offer for a brand new "Daily Gem" deal they had recently implemented. The product in question was a wine tour in California and instead of the $349.00 price, they had a daily special for $296.00. I purchased the product within a few hours of receiving the email. I received voucher that said it was $349.00 after my purchase. I asked the man when I made my reservation why it said $349.00 when it was only supposed to be $296.00 and he said that since the $296.00 was a Living Social deal they probably made the voucher for the actual amount of the deal from his (the service provider) end.

To my surprise, when I received my charge card bill, it had charged me $349.00. Upon receiving my bill, the gentleman I spoke with from Living Social, Isa G[redacted], informed that since I had already redeemed the voucher there was no way for them to refund the $53.00 to me. He said when I got my voucher I should have called them to find out why it said $349.00. I explained to him that the gentlemen from the service provider told me it was because that was his price they left it saying $349.00 to fulfill their agreement with [redacted]. Isa G[redacted], told me that I should have called and it was my responsibility to understand how Living Social does business. I told him that since this was recently implemented program I had no way of knowing how it worked and since I had never experienced a problem with any purchases in the past, I thought the explanation from the gentleman from [redacted] made perfect sense.

Isa G[redacted] continued to tell me that they would not refund the money to me since I had already redeemed the voucher. I explained to him that I called as soon as I received my credit card bill and it was unethical for them to penalize me for a mistake that was made on their end. He told me they were unable to refund my money! I told him it was unfair and asked to speak to a supervisor. He said there was no supervisor there and he was taking full responsibility on behalf of Living Social in refusing to allow me to talk with anyone further and/or refund my money to me.Desired Settlement: I would like a refund to my credit card in the amount of $53.00 which was the agreed upon amount I said I would pay for the service.

Business

Response:

On August 9, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

10, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 5, 2014 for [redacted] in the amount of $349. [redacted] claims a promotional discount,

Daily Gem, for 15% off didn’t apply at the time of purchase. [redacted] was

unaware of this issue, until she viewed her bank statement and contacted us

over a month later. By this time, the voucher had been redeemed and

LivingSocial was unable to provide a refund. In providing one, LivingSocial

would be in violation of the Terms and Agreement for this promotion.

LivingSocial has reviewed [redacted]’s request and apologizes for the disappointment and inconvenience [redacted] had experienced with this deal. LivingSocial processed a credit in the

amount of 53 Deal Bucks to [redacted]’s LivingSocial account. In addition,

LivingSocial has applied an additional 25 Deal Bucks to use towards a future

purchase.

We hope that this resolves

[redacted]’s issue.

Best regards,

Maria

Review: I contacted both "Living Social" and "[redacted]" in regards to their misleading advertising headline. I also saw the same misleading headline on another advertisement. They advertise "[redacted] or permanent eye or brow makeup for $125. When you open up the ad, it says that [redacted] is $250! This is not what the headline states! It says that [redacted] is $125 not $250.

When I contacted both Living Social and their advertiser, they both argued that it stated in the body of the ad that it is $250. This makes no sense! It's a lie and a cheap, misleading tactic to make potential customers open up their ad. They need to delete "[redacted]" fem the headline.Desired Settlement: They need to stop their false advertising claims.

Business

Response:

On August 8, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 10, 2014. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of the [redacted] deal. [redacted] claims of feeling misled by the title of deal, specifically the [redacted] service. After carefully reviewing [redacted]'s claim, LivingSocial is certain the contents of the promoted deal, including it's title of services are accurately portrayed and correctly labeled for the consumer to select the appropriate service. We hope that this resolves [redacted]'s issue. Best Regards, Peter

Review: I purchased two vouchers from Living Social, for two separate full vehicle details. The merchant will not honor the advertised voucher description. It took over two weeks to reach someone at the business. When I arranged a time to have the vehicles detailed, the business representative stated that a station wagon (a Volvo) would be an additional $20 (this was not on the voucher), additinally the advertisement states that the business will power wash the engine as part of the voucher agreement, however the business representative stated that it would be an additional $35 for the engine wash and that because they had problems recently having this done in cars, it is not guaranteed not to damage the vehicle. The business is charging an additional $55 from the original purchase price of $69 for the detail (almost the full/regular cost of a standard detail $124). This is a failure to honor a contract or agreement.

None of these items were specified on the voucher agreement. I proceeded to request a refund from Living Social by telephone. A customer representative stated that the business would attempt to reach the company for which the voucher was purchased and they would verify and attempt to resolve the issue, if they could not, they would issue a full refund for the voucher. I was told that this would take at the most three business days. LivingSocial Help Request #[redacted] eMail confirmation: Tuesday, September 17, 2013 2:15 PM Hi Benjamin, We're sorry to hear there’s trouble redeeming your voucher with [redacted]. Thanks for letting us know. We want to help resolve this issue, so we're contacting them to look into this issue further. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial! Elliot | Consumer Services Representative | LivingSocial | help.livingsocial.com

It has been 11 days and I have not heard back from the company on their agreement to issue a refund. I sent a follow up message to customer service Elliot, but no response has been provided.Desired Settlement: Full refund of the two vouchers that I purchased ($69 x 2= $138).

Business

Response:

On September 27, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he is requesting a refund for a purchase made on June 19, 2013 in the amount of $138 for [redacted].

Review: I purchased TWO Living Social deals for $49 each ($98 total) for a Segway rental. However, Living Social failed to mention that the vendor they represented had an outrageous wait time for the rental of over eight weeks.

Renting a Segway is like renting a bike. You look out of the window and say, hey let's take a trip today. Or maybe you plan a week or two ahead of time. However no one can predict the weather eight weeks from now, so I book my trip, the weather is lousy and I have to cancel, and then wait another eight weeks? By that time it will be winter, which is pretty harsh in Minneapolis, certainly not suitable for a Segway ride.

My assertion is that Living Social did not provide any indication that their vendor would have such an unreasonable policy and lack of availability. And because they withheld that information it led me to make a purchase I would not otherwise have made. In other words, by intentionally or accidentally withholding that critical piece of information, it completely changed what I thought I was buying.

I wrote and complained, but just got a standard rebuff via email. I emailed again and asked for a supervisor to review my case. I never heard back.

In my opinion Living Social did not take reasonable precautions to ensure that their vendor was capable of fulfilling the deal in a reasonable timeframe, and as a result I was misled into making a purchase I never would have made. If I'd been told that it may be weeks or months before I could book my deal, I never would have made the purchase.9Desired Settlement: Living Social misrepresented their product by withholding vital information that would have made the difference between my making a purchase or not. I therefore assert that the right thing to do here is refund my money in full. As a gesture of goodwill, I would be willing to accept credit at their site in the full amount so that I can purchase a different deal that will hopefully work out a lot better.

Business

Response:

On September 23rd, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on September 27th.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he wished to be refunded for his Segway [redacted] vouchers.

As has been previously expressed to **. [redacted], his request is

outside of the refund policy that he agreed to upon purchasing. Additionally,

the fine print of the deal specifically states “Reservations required and

subject to availability.” As such, a refund will not be given for these

vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: LivingSocial advertised a coupon for [redacted]'s [redacted]. However, only a small sub-set of [redacted]'s outlets accept the coupon. The one serving my area does not. I believe this is a deceptive trade practice. Demanded a refund; they refused.

The two coupons have no value to me. I have been cheated.Desired Settlement: refund the cost of the two coupons. $40.

Business

Response:

On September 3, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he purchased a deal for [redacted]'s [redacted] and there were only specific locations that were accepting this voucher. **. [redacted] would like a full refund as the [redacted]’s [redacted] location near his home is not part of the promotion.

Review: I purchased two living social deals from [redacted] and [redacted]. I had issues with both companies that prevented me from using the voucher as explained to customer service but was told they could not issue credit due to the expiration of the vouchers which was a policy I was not aware of. I tried booking both the massage and scramble but after leaving messages with both and not receiving return calls I was unable to book and the people in my party did not want to do business with companies that did not care to respond to our requests. I explained all of this to living social but they were not willing to issue a credit despite the reason for our issues.Desired Settlement: I would very simply like credit to use on companies who are willing to accept and book our business.

Business

Response:

Review: Living social sold me 4 vouchers for a total of $68 that were valid until 12/20/13 for admission into a night club ([redacted]). I tried to use the vouchers on 12/20/13, but the club told me they are not accepting the vouchers on 12/20/13 even though that was the valid until date.

I contacted living social about the issue on 12/20 when I found out they would not accept the voucher and living social basically told me 'sorry its too late'.Desired Settlement: I am fine to receive 'deal bucks' or whatever the 'store credit' is for their service. A credit to my CC would be more preferred but I use living social enough that I could use the credit.

Business

Response:

On December 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 26,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he would like to be refunded for his purchase to [redacted] because the merchant wouldn’t honor the voucher the day it expired.

LivingSocial has

reviewed [redacted]’s request, and apologizes for the inconvenience he

experience with this deal. A refund for 68 Deal Bucks has been credited to **

[redacted]’s account. This is the same form of payment that was originally used

to purchase the deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I've contacted livingsocial twice because I was unable to reschedule a golf lesson that I bought off their website. The seller of lesson was unprofessional, rude, and not willing to work things out. Livingsocial lied to me that the seller was willing to reschedule with me and therefore unable to provide me with a refund. On the other hand I received angry text messages to my personal phone number from the seller demanding why I reported him to livingsocial.Desired Settlement: My purpose is to let livingsocial know that they are wrong to deny a refund while I am the victim of their seller's unprofessionalism who obviously did not want to "work things out." Perhaps next time they should look into the matter thoroughly, (they did not want to help me even though I had all the emails and text messages as proves). They need to know my friends and I will never use their business again.

Business

Response:

On June 11, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] is unable to reschedule and contact the merchant.

Review: I purchased a voucher#[redacted] for [redacted] Vouchers which is for a 7 days/6 night stay at a resort around the world through their inventory for $499. I had until MArch 2014 to use it. I had a small discount which I paid $474 for the voucher. I looked over the inventory-we were planning a trip to Hawaii and saw several options available. This purchase was in late February 2013. I didn't book a place as I kept searching for a great location with the right dates. None came up. I was willing to change our dates of stay and did find a place on the Big Island and began the process of booking. The inventory there had a statement that an upgrade fee may be charged. I made a selection and began to look over the ter** of service as they may change on the site as I am booking since it was through a third party not directly with LS. I clicked the next button, reading each item. The next page showed I had created a booking. I hadn't. I wasn't trying to and was horrified that I had paid almost $500 and now would have to pay an additional $1000 to book this property for a week. I wrote to [redacted] Vouchers, I wrote to Living Social via email. Living Social said I had made the booking and there were no returns. [redacted] Vouchers was not willing to refund anything and said it was my mistake. I feel that both of these companies are not working to find an outcome. I have since written travel resorts, filed a complaint with Revdex.com and still no response. I am being ignored for having a sincere concern. I am not getting the services I have paid for. The voucher is showing as expired on [redacted] website. It says it is still redeemable for the voucher paid cost. When I go to look through the inventory and redeem it. It shows it has been redeemed. I felt that Living Social is just as responsible and I needed to file a complaint against them as being partners in not resolving an issue. I am pretty tired of writing and not receive a response. I am not happy with paying $474 and not receiving merchandise. This has been seriously frustrating to pay for a happy vacation that we could afford to go somewhere and not receive the expected package. I have contacted the company via their contact on the website. The contacts were not from my email. I don't have dates of contact but I know I don't have my product.Desired Settlement: I'm feeling this is theft. I am one consumer against a corporation. What can I do as one lone person saying it's an unfair outcome? I don't appreciate the customer service response from both organizations. This is one filing. I have filed against [redacted] vouchers but wanted to get the refund from the organization that promoted the [redacted]. A refund is the only option. not in deal bucks or voucher bucks or reusable money on the website. Please refund the cost I paid and let me wash my hands of Living Social

Business

Response:

On November 12, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on November 16, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

she didn't receive the vacation package expected.

LivingSocial apologizes for the experience that

**. [redacted] had with this deal. **. [redacted] purchased the voucher on February

15, 2013 and contacted us on June 24, 2013 for clarification about the “Fine

Print” of the deal. We explained that all bookings are final and once a Resort

stay is booked it is considered “redeemed,” becoming non-refundable and non-changeable.

We offer assistance to **. [redacted] via phone but she informed us on June 25,

2013 that the issue was resolved. Our refund policy states LivingSocial will

provide refunds within thirty days of purchase for unused vouchers and therefore we’re unable to fulfill **.

[redacted] request.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the matter wasn't resolved. LS did mention that the 30 day window had passed. I felt they had washed their hands of it due to the high volume of email I was communicating with them. At the time the voucher showed up back in my que as not used. I felt it was all good....

Recently, I have attempted to purchase my stay with the resort travel stay and the voucher has been denied as usable as mentioned in the previous complaint. I paid for a service via Living Social. I expect to have some advocacy from them to help resolve the matter since it is still not resolved.

Regards,

Review: I purchased two tickets to the Grammy Nominations concert. I was also obliged to purchase a membership to an organization "[redacted]" to get the tickets. I was sent an e-mail with 2 vouchers attached from Living Social instructing me to print the vouchers and the tickets would be at will call.

I gave the tickets to my son for a gift. He took the ticket vouchers to the will call window and no tickets were available. he then called me (appx 1 hour away via LA traffic). I looked in my e-mail and found an e-mail with the tickets attached instructing me to print the tickets. I sent the email to my son's phone. The ticket window required a paper ticket and would not accept the e-mail tickets. The doors closed and my son was unable to attend the concert.

I sent Living Social a complaint. They involved [redacted] who claimed the sent me an e-mail saying the tickets would be sent via e-mail the day of the concert. I NEVER received such an e-mail. I sent them the "print the voucher" e-mail and they said since Living Social sent me the voucher they were not responsible and have refused to refund my $118. Living Social sent an e-mail saying they were conferring with [redacted] and I have never heard from them.Desired Settlement: I want my money back. I also want them to somehow repair the damage done to my son's evening but I guess that is impossible.

Business

Response:

On December 13, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 14,

2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because her son was unable to attend to the Grammy Nominations Concert

due to issues collecting the tickets.

We understand **. [redacted]’s experience was disappointing, and we're sorry for

that. We would like to investigate this issue for her but aren't able to locate

her LivingSocial account based on the information provided. If **. [redacted] would

please respond and let us know the email address on their LivingSocial account

or the voucher number, we would be happy to assist further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This business and I have exchanged SEVERAL e-mails regarding this matter. I find it impossible to believe they cannot locate my account. However, my info is as follows:

Vouchers # [redacted] and [redacted]

Regards,

Business

Response:

On December 13, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our December

14 response on December 17, 2013. **. [redacted] rejected LivingSocial’s

response via the Revdex.com because **.[redacted] would like to be

refunded for the Grammy Nominations tickets because she didn’t receive the

tickets in time for the event.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal. When **. [redacted]

redeemed this deal, she was advised that the merchant would be emailing her the

electronic tickets on the day of the event, and that the tickets wouldn’t be available

for pick up at Will Call. The merchant confirmed they emailed the tickets on

December 6, 2013 at 1:00 p.m, and could only accept the printed tickets.

LivingSocial is unable to extend a credit card refund at this time. This event

was nonrefundable, and no refunds or partial refunds are given to those who

missed the event. As a courtesy, 25 Deal Bucks were credited to **. [redacted]’s

account.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

At this point I am placed in the position of having to prove a negative - that I did not receive a notice that the tickets would be sent and not at will call. I DID NOT receive such an e-mail. The only proof I can offer is why would I give the tickets to my son as a gift and send him and his girlfriend (she in her cocktail dress and he in his suit and tie) to the will call window if Ihad been notified the tickets would be e-mailed to me several hours before the concert was to start.

Also, what explanation does the business have for the e-mail I do have that instructs me to "print the attached voucher and take it to the will call window"?

Regards,