LivingSocial, Inc

Review: I purchased a voucher for a service from a company back in October of 2012, they have now "rescheduled" the appointment four times and still have not provided the service. After looking up the business's address on [redacted], I have come to believe this is a scam and Living Social is not refunding my purchase price, after explaining the situation of this company. I already provided a complaint of the business, [redacted], as well.Desired Settlement: I will not purchase anything from Living Social again after this issue but do feel that they owe the money for this and should NOT be advertising the company any longer or making "deals" for them! I think this company ([redacted]) is a scam along with many others.

Business

Response:

On April 22, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on April 22, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

felt as though she should be refunded for her [redacted] voucher.

We have investigated [redacted]’s issue further and as a

courtesy have refunded her voucher in the form of LivingSocial Deal Bucks. This

$39 credit is good for five years and will apply automatically to the next

voucher purchase made by [redacted]. A credit card refund is not available

as it is outside of the refund policy agreed to upon purchase.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I did NOT receive the services that were promised to me by a company that Living Social promoted! I explained to them that IF I knew that they would NOT be providing the service within the time frame, then I would have asked for a refund BUT since THEIR PROMOTED company scammed me through them and they are not willing to do anything about it, WHY in the world would I want to use their "credit voucher"? They didn't even make the (fake) appointment until after the refund policy allowed time. How could I request the refund in time? I was scammed and they have the nerve to offer more things from their company, no thanks! They made 4 separate appointments until realizing this company wasn't going to do what they promised but yet I'm the one that is getting punished? I just want my money back, that is the ONLY ACCEPTABLE solution here! It is NOT MY FAULT that this company scammed me and I wouldn't have known of them if it weren't for Living Social, and since Living Social isn't doing right, I feel they have scammed me so I will not be accepting any business with them ever again! So, with this said, Living Social tolerates companies scamming their customers and I would like a refund to my credit card as soon as possible! I also want to add notes about this company that others have commented, this company is no good and I tried explaining this to Living Social so they are NO better if they do not refund my money that I worked hard for and that I will OBVIOUSLY have to go to another company for the same service that should have been done over 6 months ago!!

Business

Response:

On April 22, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the rejection of our April 22, 2013 response on April 23, 2013. [redacted] rejected

LivingSocial’s response via the Revdex.com because she felt as

though she was due an out of policy credit card refund for her purchase.

As previously expressed, [redacted]’s request is outside of the refund

policy which she agreed to upon purchasing. We have already refunded [redacted] in full in LivingSocial credit due to her poor experience, but under

no circumstances will a credit card refund be granted.

We are sorry that we will be unable to resolve [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

AGAIN, in response to your insult of a response. I AGREED to purchase a voucher for a SERVICE that I was NOT GRANTED! You are TRYING to imply that I did not comply with YOUR terms, YOU DID NOT COMPLY with yours and YOUR ADVERTISED COMPANY RIPPED ME OFF! They DID NOT do the service, that was NOT my fault or MY CHOICE, I would have LOVED TO HAVE THE SERVICE DONE, OBVIOUSLY! HINTS WHY I PURCHASED THE VOUCHER BUT THAT COMPANY RIPPED ME OFF, IS THIS REALLY HOW YOU WOULD LIKE TO RESOLVE AN ISSUE OF A COMPANY THAT YOU PROMOTED?

Regards,

Review: On December 22, 2012, I purchased an iPad case through LivingSocial from [redacted] in Canada (I have already filed a complaint with the Toronto Revdex.com about [redacted] non delivery). I contacted [redacted] on January 30, 2012 as I had not received the iPad case and received this reply:

Your request (#[redacted]) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email or click the link below:

[redacted] I again contacted [redacted] on February 12, 2013 and received no reply.

I contacted LivingSocial on February 12, 2013 and received this reply:

Hi [redacted],

Thanks for getting in touch with us. Look out for a reply from our team shortly.

If needed, you can reference this request as case #[redacted].

Thanks for LivingSocial!

--LivingSocial Support

On February 13, 2013 I received this email:

Hi [redacted],

We are working closely with [redacted] to make sure all orders are delivered as expected. They received over 19,000 orders from this deal alone, and do not have the man power to respond to all emails and calls, but they are working on getting all orders fulfilled. We know this is not a definitive answer to the request, but we are still working on getting all requests resolved and have placed 10 Deal Bucks in your account in the mean time for all of your time and frustration spent in dealing with this problem. We know this does not resolve the issue at hand, but we hope to at least provide you a discount on another product while we get everything sorted out with this merchant.

If you still have questions, please reply to this email. We're happy to help!

In March I was asked to review the purchase and I complained bitterly about not receiving the item and this is the reply I received:

Hi [redacted],

Thank you for taking the time to respond to our survey.

We want you to know we take all of our customer service feedback very seriously and we saw you didn't feel your issue was resolved. We hope you know we did our best to help and we're sorry this didn't turn out the way you wanted. If you have any remaining questions, please let us know and we'll do our best to answer them.

On April 26, 2012, I again contacted [redacted] and Living Social regarding the lack of the case (or refund). I heard nothing from [redacted] and received this reply from Living Social:

Hi [redacted],

Thanks for getting in touch with us. Look out for a reply from our team shortly.

If needed, you can reference this request as case #[redacted].

Thanks for LivingSocial!

--LivingSocial Support

On April 29, 2012, I received an email from LivingSocial telling me to contact [redacted].

I told them on April 29:

I want a refund now. I have contacted [redacted] to no avail. If I do not receive a reply within 24 hours, I will contact my bank to have the charges reversed as I have not receive the item ordered. I'm also reporting you and [redacted] to the Revdex.com.

I then received this reply from LivingSocial:

Hi [redacted],

We apologize for the frustration you've experienced with this deal. We are unable to process a refund for this purchase as your requests outside of our refund policy window. Additionally LivingSocial does not refund vouchers that have been redeemed and all shipping inquiries or refund requests will have to be directed to the merchant directly.

If you still have questions, please reply to this email. We're happy to help.

So now I'm out not the only the $5.95 for [redacted], I'm out the $20 to LivingSocial.Desired Settlement: I want a refund of $25.95. I will not accept a credit and I want an apology from an officer of the company - not someone in customer service. LivingSocial is a pitiful business.

Business

Response:

On May 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he has not received a product purchased through LivingSocial and [redacted].

A full refund has been processed for the original purchase price of [redacted]’s product in the amount of $17. The funds should be returned to his account in three to five business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a cleaning service with the expectation that it wold be made available to me within a reasonable period of time. The merchant did not return three phone calls within a week and finally called back after10 days only to to share that they were overbooked and could not provide service for at least six to eight weeks, but more likely 12 weeks.

Living Social was made aware of the situation only to respond that my request for refund was outside their seven day policy. Had I been given the opportunity to know of the delayed service within the seven days, I would have been able to notify within the seven days.

An offer of service that's not going to be readily available should be made clear at time of purchase. Extension of services prior to 6 to 8 weeks from time of purchase is not an unreasonable expectation. Overselling of vouchers and / or a holiday is not the customer's burden to bear. Both Living Social and the merchant have responsibilities to offer timely response and services. The fact that they are still offering services is only of value if I were looking for the service 2 or more months from date of service. My expectation was that service would be made in a brief period of time and if not, then a refund would be made.

The merchant agreed with the refund request and notified Living Social they supported a refund due to their inability to provide service. Living Social denied their recommendation and my request for refund.Desired Settlement: I would like Living Social to refund $100 for unrendered services and to notify other customers at the time of purchase that the offer may be oversold and that there could be a delay in receipt of services.

Business

Response:

On April 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on April 6, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for house

cleaning from [redacted] on March 15, 2013 for $99. She is requesting

a refund because she states the merchant cannot schedule her until at least

May.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted] agreed

to these terms upon purchase and her refund request is outside of the refund

policy. The voucher was purchased on March 15, 2013 and does not expire until

July 26, 2013. Appointments are subject to the merchant’s availability, and if

many customers call right away expecting to schedule an appointment right away,

the merchant will not physically have the availability. This is why the

expiration date is not until July 26. [redacted] wanted the services

performed for Easter and the merchant was booked. However, the merchant tried

to give [redacted] an appointment for April 15 but she did not want it. The

merchant is willing to work with [redacted] and requests [redacted]

reach out to them to schedule.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was unable to reach the merchant for 10 days following purchase of voucher, thereby not afforded the ability to learn of the backlog for delivery of services until after LS's 7 day refund policy. Had I been able to speak to someone within the week, I could have requested a refund within the policy period.

Review: We purchased a certificate from Living Social on Nov 8th for carpet cleaning by [redacted]. We made an appointment and the company failed to show or contact us on the appointment date of Nov 25th. When contacted, the company stated, without explaining, that our appointment had been canceled. They rescheduled for Nov 27th. Again the company failed to show or contact us. When contacted this time, they stated they were running late and would call 30 minutes prior to arrival. They never showed or called. We have requested a refund for the money paid in advance, but they refuse to reimburse. They state that they did show up and we were not home. This is a lie. We were both home all day on Novemeber 27th. We received no call and no one came to our home. We now have moved furniture twice in preparation for carpet cleaning. We have not received the services paid for.Desired Settlement: We request a refund of the $25 paid to Living Social for carpet cleaning services. We never received the services paid for because the company failed to show up at two different appointments.

Business

Response:

On December 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December 2, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she is requesting a refund for the amount of $25 due to the merchant cancelling her appointment without an explanation.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. Our records indicate that we do not have a LivingSocial account associated with this email address. In order to further assist **. [redacted] we would need a voucher number or an email address that is affiliated with her LivingSocial account. At this point, we are unable to take further action to address her concern.

Best regards,

Review: I purchased a deal on Living Social that was listed as an [redacted] Iphone 4/4S 5 hard case. After three weeks on waiting on said product I received an flimsy Made In China case that wasn't [redacted] nor a HardCase, in addition to it not even being the same color as request. I emailed Living Social about the issue and I got a canned response of "That they were sorry my deal didn't work out for me, I had no option for a refund or credit since my purchase was outside the their refund policy," basically telling me to just deal with it. My purchase is outside the refund policy because it took three weeks for me to receive my package, and how was I to know that I would not be getting what was advertise on the Living Social site. Now when I go back to the "deal" on Living Social, it states a generic hard case, which is partially true, the case isn't hard but it is generic. I would just like to be rightfully refunded my money that I used in good faith to purchased what was advertised to me. I have the orginal advertisement saved that has totally changed on their site and pics of the product that I do not want.Desired Settlement: I would hope that they wouldn't use a bait and switch advertisement anymore. Stand by what was advertise or refund my money, that would be the honorable thing to do.

Business

Response:

On August 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the product in which **. [redacted] purchased from [redacted] was not as advertised and therefore, she would like a refund back to her credit card.

Review: I was ordering the [redacted] Wholesale Membership + Bonus $20 [redacted] Cash Card and Coupons from livingsocial.com at Sep. 9, 2014. The first time one of the stuff in [redacted] help me to type in the information but failed to key in the correct address, so I didn't get my coupon at the first time, and at Nov, 2014, I made a phone call to livingsocial and found out there is something wrong with the address, so I request them to fix it for me, and the male representative from livingsocial even verified my address with me for twice, he said he can't expedite the process for me to get the coupon, however its not there problem so I can understand and agree to wait for it.

However till now I haven't get anything, so I make the phone call this morning, and livingsocial told me that the second address they sent are exactly same address the send as the first one and which is the wrong one!! Since the livingsocial's wrong to mail it to the wrong address again, they should try their best to expedite the process and let me get my coupon ASAP, but the only thing they keep saying is "WE CAN"T DO ANYTHING".Desired Settlement: I want the coupon immediately. without waiting any longer.

Business

Response:

On January 19, 2015, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on January 22, 2015. Ms. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because

she purchased a voucher for a [redacted] membership that includes a coupon booklet,

and she has not received the coupons yet.

LivingSocial apologizes for any frustration in this matter. LivingSocial does

not generate the coupons for the [redacted] deal Ms. [redacted] purchased. We submit the

information to an outside company contracted by [redacted], and from there, this

company sends the coupons out to the people who bought the deal. Due to this

process, it can take up to four weeks for Ms. [redacted] to get her coupons. At this

time, there is no way to have the coupon order expedited. We apologize that the

address LivingSocial provided for the second coupon order is incorrect. We will

be happy to have them sent out again, and they will be delivered within four

weeks. If Ms. [redacted] would like to have the coupons shipped to her, she will need

to call LivingSocial to confirm her address and provide her [redacted] membership ID

number.

We hope that this resolves Ms. [redacted]'s issue.

Best Regards,

Sarah

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: As a Birthday present to myself, on Tuesday June 4th, I went to redeem a voucher for a 2 hour massage from [redacted] (voucher number [redacted]). I purchased this voucher on October 18th from Living Social and purposely held it until my birthday. Before going I re-read the voucher and looked at the Salon’s website, to make sure I was adhering to the agreement. I left early enough to stop at the bank for my tip money and to arrive 20 minutes early for my appointment. I was surprised when I arrived. The pictures on the website are misleading, wasn’t sure I was in the right place. But I was happy because there is a [redacted] next door, so I figured after my massage I would relax in there for a few minutes.

When I walked in I was met by two friendly young ladies who assured me it was the right place and directed me to sign in. They then said “he will be out in a few minutes”. A few minutes later a man walked out with a frown on his face. I assumed that he was either the receptionist or the owner and was upset because the masseuse was not there yet. He never greeted me or introduced himself, only asked in a surly tone, “what time is your appointment?” When I told him it was 1:30, he said oh. And then he and one of the young ladies walked out of the Salon. When he returned still surly, he asked for my voucher and gave me a clip board with a paper to fill out. When I returned the clip board he handed me a white card with something scribbled on it and told me to write my service. I did not understand what he said, partly due to his accent, so I said “sorry?” He very testily said your service. Still confused by his request I said “write massage?” His response was “that’s a service.” To further clarify I said “you want me to write massage on this card?” He then “said no, Living Social wants you to write it.” By then I was really done with his attitude so I just wrote it and went and sat down, hoping I was done with him and my masseuse would be a more pleasant person. But then he grumpily said “come on”. My response was “you are the masseuse?” When he said yes I told him I was not going into a room with him and his bad attitude. He proceeded to tear up my paper work, hand me back my voucher.

The young women who was still there, was very pleasant and called the owner for me on her cell phone. While I was talking to the owner he was arguing with me saying I was lying on him. As I am talking to her and him, telling her I need to reschedule or maybe I need to talk to Living about a refund because has been a horrible experience present; She then proceeded to tell me in an equally nasty tone, that I needed to listen. At that point I ended the conversation and thanked the young lady who was the only one who had any sense.

I am a 5 foot 2, woman who just turned 61 years old why would I go into a back room alone with a strange man who is talking to me in an angry, rude, hostile and disrespectful manner. I think it was reasonable for me to be concerned for my personal safety. This man made it clear that he was angry about doing a Social voucher service when he said this was not what he wanted, “Living Social wants you to write it”. And he showed his anger and hostility when he grabbed the paper and ripped it up. What could have happened if I had gone into that room with him? In his anger over having to perform the service he could have inadvertently applied to much pressure to my body causing me serious injury. This was not a service like auto detailing where if the provider is angry and damages your car, the car can be repaired or replaced. This is my physical person. How can Living Social expect me to take that chance?

Upon contacting Living Social, they informed me that [redacted]’s reported that I used the voucher and service was provided. They did not even bother to see what evidence [redacted]’s has that service was provided. If they had bothered to try to find out they would have found that [redacted]’s does not have my voucher, which he gave back to me and that the document that I filled out, if they still have it is ripped to bits. I understand that Living Social has a no refund policy. But there are times when that policy can and should be waived and one of those times is when a customer fears for their personal safety.

This was a horrible experience! I cannot see myself ever going back there. When one goes for a massage they expect to be met by people who understand the reason people come for massages in the first place. Whatever happened to greeting the customer, introducing yourself, letting them know what to expect and ensuring a pleasant, tranquil experience? Or anything remotely involving good customer service.Desired Settlement: I have asked Living Social to refund my money or give me a voucher or gift certificate of equal value toward another Living social offer. They have refused to intervene on my behalf and have given me a $5 My Deal Bucks voucher in place of a service that I paid $60 for.

I also feel that Living Social needs to scrutinize the merchants that they promote more carefully. Did Living Social look at [redacted]’s website and check out their actual site? I believe [redacted]’s is using deceptive practices when they display a website showing a luxury spa and advertising full spa services, when in fact they are a strip mall nail salon with a couple of rooms in the back for massage. And I did not see any full service staff; I saw three people and one of them left.

Business

Response:

On June 6, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

had a negative experience with her [redacted] voucher and was

requesting a refund.

LivingSocial apologizes for [redacted]’s negative experience. We

do our best to ensure that each experience is top notch and always appreciate

hearing about when a voucher redemption is less than satisfactory. We have

refunded [redacted]’s voucher in the form of LivingSocial Deal Bucks. This $60

credit will be good for five years and will automatically apply to [redacted]’s

future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I sincerely appreciate your assistance in this matter.

Regards,

Review: I purchased a deal that was to get me 2 hours of handyman services, [redacted] in the [redacted] area. They happily scheduled the appointment to do work, and then the lady turned extremely cross and sour, but said that they'd show up. I took a half day, called the service at least 10 times, but they never showed up. When they finally answered the phone, they said that they didn't show up because I bought the coupon. Livingsocial then categorically refused to refund my money despite there being a pattern of this behavior by this company.

[redacted]Desired Settlement: I ended up having to pay over $200 to a different handyman for the two hours of work. I also took a half day from work which is worth at least $200 to me. I would like them to either pay for the cost of the handyman service, and I'll give back the store credit they've issued me, or I want a refund of what I paid in addition to the store credit.

Business

Response:

On November 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

4, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he made a purchase

made on June 1, 2013 for $54 that he had encountered scheduling issues with. He

would like compensation for the charges he had to pay

out of pocket for a new contractor.

LivingSocial

apologizes for the experience that **. [redacted] had with this deal. LivingSocial offered

to refund this voucher in the form of Deal Bucks to his LivingSocial account on

August 16, 2013, which he accepted also on August 16, 2013. Because

LivingSocial does not have the capability to refund money not paid through us,

we are unable to process **. [redacted]’s request for additional compensation at this

time.

We

hope that this resolves **. [redacted]'s issue.

Best

regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They've aligned themselves with businesses who have proven to not perform the contracted services and then refusing to refund money paid to them. The cost of having to have the work performed by an outside vendor cost more than what was contracted

Regards,

Business

Response:

On November 2 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our November 8,

2013 response on November 8, 2013. **. [redacted] rejected LivingSocial’s response

via the Revdex.com because he would like compensation for the

charges he had to pay out of pocket to different contractor, since he was

unable to redeem his voucher with [redacted]

LivingSocial has reviewed **. [redacted]’s request and apologize for any inconvenience he has experienced thus far. At this time, we’re unable to fulfill **. [redacted]’s request for a refund. LivingSocial is unable toprovide a refund for services not paid directly through us.Additionally, LivingSocial has not received any further complaints regarding this merchant and confirmed they were open and honoring vouchers. **. [redacted] was refunded 54 Deal Bucks on August 16, 2013 since the merchant wasn’t able to honor his voucher. Please be advised this is the full purchase amount.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I was counting on my purchased [redacted] to be contractually fulfilled, but livingsocials subcontractor categorically refused after standing me up on an agreed upon appointment. I ultimately had to pay a much higher price to get the work done and Livingsocial was unwilling to even refund my purchase despite multiple attempts.

Regards,

Business

Response:

On November 2, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our November 12 response on November 13, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com because he would like to be refunded for his [redacted] voucher since the merchant was unable to honor his voucher, and he had to hire a much more expensive contractor.

LivingSocial has reviewed [redacted]’s request and apologizes that we’re unable to fullfil his request. On August 16, 2013 LivingSocial offered **. [redacted] a full refund in the form of LivingSocial Deal Bucks. The same day this was offered, **. [redacted] accepted the refund, and the Deal Bucks were credited to his account. He has since used these Deal Bucks towards other purchases. As a courtesy, LivingSocial has also credited **. [redacted] an additional 15 Deal Bucks for his poor experience. No further compensation may be issued at this time.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I lost 3 hours of work time, $180 equiv, paid an extra 200 out of pocket for the services rendered, and tried multiple times to get my cash back as the company failed to vet its subcontractors. While they gave me store credit, I repeatedly told them that I wanted my money back and they refused despite the subcontractor having proved to have cheated other purchases. I took the store credit because I realized the company wasn't honorable enough to give my money back as they should, and is involved in shady business tactics.

Regards,

Review: I purchased a living social voucher that involved a service called [redacted]. The voucher was used but there was no service, product or any other exchange of value for the $37 I spent on the "membership"

I was not contacted by [redacted] or Living Social for over 4 weeks, finally I contacted both companies and continued to get no response. Finally I wrote an email of complaint to LIving Social and they finally responded only to tell me that there was nothing they could do about the fact that [redacted] did not respond or offer a valid service. My position is that LIving Social is responsible for the behavior of their contracted businesses, there position is they are not responsible.

I have been using Living Social for several years and in the past, any poor service by the 3rd party vender was corrected by Living Social. For some reason in this case, there was no positive outcome. I was basically told, tough luck go deal with the vender.Desired Settlement: I would accept a refund of the $37 in either credits toward another Living Social purchase or a credit to my credit card.

Thank you

Angie and Andy Falk

Business

Response:

On May 8, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 12, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on November 21, 2012 in the amount of $37 for [redacted].

Review: I had a voucher from LivingSocial that I paid $29 for that was good for a massage at a local spa. I called the spa days before the expiration date and they didn't have availability and were very rude. They told me I'd have to take it up with LivingSocial. I dd, explaining that it was not my fault the voucher would expire before I could use it. LivingSocial did nothing and were no help, saying they couldn't interfere with the other business. Months pass, and I decide to use the voucher for its face value. The spa will not accept it, again being unnecessarily rude. At this point, I wouldn't want to use my voucher there anyway. So I contacted LivingSocial once more, and was given the same response. Apparently, because I was outside of the time limit for a refund, there was nothing they could do. I request to speak to a manager and the lady refused. Obviously they should have some protocol in cases like this, which I'm sure is not the first instance of a merchant refusing a voucher. Living Social were rude, uninformed, and did nothing to help or aid the situation. Even if the merchant would have let me use the voucher, I'm sure I would have had a bad experience judging from the way their receptionist treated me. Any other company (i.e., [redacted]) would have handled the situation with true customer service and sought to make it right. Once again, LivingSocial did nothing.2Desired Settlement: I have a few desired outcomes. I originally was just asking for a credit to my LivingSocial account, not even a credit card refund. However, after seeing the appalling customer service and the way the company conducts business, I want nothing more with them, so I'm requesting a credit card refund. Secondly, I want their customer service to be better trained and apt at handling situations. It really seems like they're there for nothing and just generate automatic emails. I've never had a positive or helpful experience with their customer service. Thirdly, they should adjust their "policy" to allow for extenuating circumstances. Similar companies have no issue with giving out credit when an issue is raised, and neither should LivingSocial.

Business

Response:

On May 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 31, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that **. [redacted] had an unfavorable experience when she contacted our Consumer Services department. We credited 29 Deal Bucks to her LivingSocial account. These Deal Bucks will be applied automatically to **. [redacted]'s next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On March 27th I purchased 2 headphones from Living Social, which were to be provided by [redacted]. The headphones were a competitive price and I very much looked forward to receiving them. At the time the advertisement stated that the headphones would take 4-6 weeks for delivery. It is well past that time frame by now. I first notified Living Social of the non-delivery on May 4th and I requested a refund in writing. I received a response that day from [redacted], indicating that Living Social had looked into the matter and that the product had been shipped. I was asked to allow one more week for the delivery of the product. I did as requested and the product did not arrive. I again contacted Living Social in writing, informing them that I had not received the product after the one week period had passed and I requested a speedy refund. Again, [redacted] responded stating that [redacted] was contacting the [redacted] and would get back to me as soon as possible. I responded both on Saturday May 11 and in the morning of Monday May 13, stating that I had waited long enough and that I would like a refund. I requested that I be informed as soon as the refund has been processed. I have not received a response and it appears to me as though Living Social is unwilling to refund the money to me in spite of the fact that they are well aware that the product has not been delivered.Desired Settlement: I would like a full and immediate refund from Living Social.

Business

Response:

On May 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher for a product that has not been delivered.

As of today, a full refund has been processed in the form of LivingSocial credit. **. [redacted] now has a balance of 15 Deal Bucks that will be valid until May 20, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

If **. [redacted] would like to follow up about the status of her order, we ask that she reach out to [redacted] directly. They can be reached at [redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: We bought a housing cleaning deal off of the living social website for 147 dollars on or around August 16, 2014. As of today, our house has yet to be cleaned. After numerous calls and emails to " [redacted]" cleaning and to living social, nothing has happened. Now, living social is reporting that this voucher is no longer valid.The owner of [redacted] cleaning services does not return phone calls which has contributed to the frustration with this situation.Voucher # [redacted]xxx-xx-xxxxDesired Settlement: We need our house cleaned desperately because my wife has a broken ankle, but we will take a refund or an immediate referral to an alternate cleaning service if they will honor the voucher.

Business

Response:

On September 26, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on October 15, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she was experiencing trouble scheduling with [redacted]

Cleaning Services for the services purchased through LivingSocial for $140 on August

16, 2014. [redacted] claims after numerous calls and emails to [redacted] Cleaning Services and LivingSocial, no resolution has been found. LivingSocial sincerely apologizes for the

trouble [redacted] experienced trying to schedule her cleaning

services. We have reviewed her request and found that she was issued a full

refund of $140 on September 29, 2014 to the method of payment used to make the purchase.

A confirmation of this refund was sent to the email address associated with her

LivingSocial account on September 29, 2014. We hope that this resolves [redacted]'s

issue.

Best Regards,

Sarah

Review: I purchased the a Living Social deal for "[redacted]" which stipulated that I had until the end of April to attend a wine / chocolate pairing for 2 anytime up until the voucher expired.

What the voucher did NOT indicate (even in the fine print) was that the tasting was a limited event. The event is only held 3 days a week, once per day.

Prior to the expiration of the voucher, I contacted them and explained that I could not attend these times as I am unavailable at these times and had I known that it was limited to these times, I would not have purchased the voucher.

They explained to me that I could not return the voucher as it was outside of their return policy.

I again explained that this was not about their return policy, but this was a mis-advertisement as nothing in the deal or the voucher would indicate that there are only specific times of the day that it could be used.

Again they responded that it was outside of their return policy.

This is the 3rd time I have had issues with their deals and this one is so grievous I wanted to file with your organization.

Business

Response:

On May 2,2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 3, 2013. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

purchased a voucher to [redacted] for $44.00 and was unable to schedule

a class with them before the expiration date.

[redacted] was denied a refund requested because his request was made

outside of LivingSocial’s refund policy. [redacted] states that LivingSocial

did not include information about the limitations of availability with the [redacted] deal.

LivingSocial included in the deal, that online reservations are required

and subject to availability.

LivingSocial provided a link on the deal page at the time of purchase to

Life’s A [redacted] website, which has an online calendar with dates that the

promotion was available for redemption. As a courtesy LivingSocial has added 10 deal

bucks to [redacted]’s LivingSocial account.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The living social response is that "LivingSocial included in the deal, that online reservations are required and subject to availability. " and while that is certainly true, what it failed to indicate was that there were only 3 days per week, one time per day, that this offer was redeemable. I certainly understand that restaurants get busy and perhaps cannot accept reservations at any time, but what this offer failed to advertise was that this WAS a class, held at a specific time, only 3 days per week.

Review: I purchased voucher # [redacted] through living social for a local business for house cleaning. The business the voucher is valid for is [redacted]. I started to want to redeem my voucher in Feb 2013 and attempted to contact the business several times and their mail box was always full. On March 14, 2013 I called living social to advise that I was unable to get a hold of the company for the voucher and spoke to a rep that confirmed the voice mail box was full. She put me on hold and apparently called someone else who then got a hold of the business. The business stated to living social that they were overwhelmed with requests and that they were not able to keep up and confirmed that most of the time their voice mail box was full, but suggested to living social for me to continue to try. At the time of that initial request I did request a refund as the business was unreachable therefore how could I redeem a voucher. I then continued to try to contact the business via phone and email. Sometimes I was able to leave a message but no one has ever returned my call to schedule my appointment. I recently again contacted living social to advise that in attempting to contact this business for 4 months, I still have not heard from anyone to schedule my cleaning and my voucher expires 5/7/13 and requested a refund again. I received 3 emails back stating I did not qualify for a refund and to continue to try and contact the business. I have called never get an answer or always get an answering machine. I have left messages when the answering machine mail box was not full never to receive a call back, I have emailed the business and never received a response, I tried to go on line and schedule an appointment and the business on line scheduling is turned off. I have also tried this week to call customer support with living social and the phone support is deactivated due to high call volume and again routed to email. Which I have done several times. I am not sure how this situation does not qualify for a refund when the sponsored business is unreachable and I am unable to schedule an appointment to redeem my voucher and have attempted for 4 months and now expires tomorrow.Desired Settlement: I would like my voucher refunded for the amount that I paid $69.

Business

Response:

On May 6, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 7, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the refund request for her [redacted] voucher was denied.

We're sorry to hear that [redacted] had an unfavorable experience with her voucher. [redacted] was offered a 69 Deal Buck credit on May 6, 2013. She accepted the Deal Buck credit on March 6, 2013. The Deal Bucks will be applied automatically to [redacted]' next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]' issue.

Best regards,

Review: I made a purchase with this Company. They immediately withdrew the funds from my account.

It was a Gift for someone else. Their procedure, is for them to email the individual with a voucher

to redeem gift. the recipient never received their email. they had the correct email address. the recipient

checked several times, (which was no longer a surprise). when I contacted Living Social, they informed me

they did not know, but the Voucher had expired anyways and there was no re-course.

I demanded a Refund of my Monies. they refused.

I would like a Refund of my monies for their failure to produce the product and failure to

provide the Voucher to be Redeemed.Desired Settlement: Refund

Business

Response:

On August 29, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on August 29, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because the gift recipients never received their vouchers. Consumer claims that

LivingSocial refused her request for a refund. **. [redacted] is requesting a

refund for her purchase for the failure to provide the vouchers to be redeemed.

LivingSocial apologizes for any trouble **.

[redacted] experienced with gifting her vouchers. **. [redacted] has been in contact

with our Customer Service team in regards to her refund request. When contacted

by our survey team she was immediately offered a refund in the form of Deal

Bucks since her request was out of policy for a credit card refund. At no time

was **. [redacted] denied a refund for this purchase. **. [redacted] replied to our email

declining the offer for Deal Bucks and requested a credit card refund. Our

Customer Service team honored **. [redacted]’ request for a credit card refund

three hours after it was made. This refund was processed on August 29, 2014.

We hope that this resolves **. [redacted]'s

issue.

Best Regards,

Sarah

Review: I purchased a vocher for a limo for a wine tour in Austin, TX. This service was NEVER provided as the limo never showed up on the confirmed date of 4/28/2013. LivingSocial refuses to honor their contract by refunding my money since no service was honored.Desired Settlement: Currently I am disputing the charge with the credit card company because Living Social will not issue a refund on my card.

Business

Response:

On May 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

1, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a six-hour wine tour for up to

nine people from [redacted] on March 27, 2013 for

$285. He is requesting a refund because he states the limo did not show up on

the scheduled date.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. The merchant called and emailed [redacted] to

confirm the appointment and got no response via phone or email. As a result,

the merchant received no confirmation and therefore did not pick him up. We

encourage [redacted] to contact the merchant to try to reschedule, but a refund

cannot be issued. In addition, [redacted] has stated that he already disputed

the charge, so the issue is now in the hands of his financial institution and

subject to the resolution of that dispute.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The limo service never called me to confirm my reservation and I called them the day before to tell them my wine tour stops and they never answered the phone (I left a message). They have not answered the phone for several days and therefore I never was asked to "confirm" anything. This is unaccetable as no voicemail was left on my phone even IF they did call, which they didn't

I have an email stating my reservation was 'CONFIRMED' therefore the limo should have shown up on 4/28/2013 as confirmed and arranged for a month in advance. This is why I want a refund.

Regards,

Business

Response:

On May 1, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our May 2, 2013

response on May 2, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because he states the merchant did not call him and that

they did not answer the phone when he attempted to call them.

We’re sorry we were not able to fulfill [redacted]’s request. As previously

stated, he has placed the issue in the hands of his financial institution

pending the resolution of the disputed charge. LivingSocial therefore cannot

issue a refund. In addition, the merchant has stated that they did attempt to

confirm twice with [redacted] prior to the reservation. Since there are

differing stories, we encouraged [redacted] to contact the merchant to attempt

to resolve the confusion. Now that he has disputed the charge, he has decided

that is the way he preferred to resolve the situation.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a voucher from living social July 5, 2014 for 2 [redacted] cases. I retrieved it the same day from their partnering company called [redacted], in which I had to pay an additional 4.99 for shipping and handling on the website. It has now been a little over a month (Aug. 11, 2014) and my order is still pending through the [redacted] Companies website. Living Social has been aware of this issue for 3 weeks now and I have yet to receive any product or issued a refund.Desired Settlement: I would like an immediate full refund for both the product and shipping and handling.

Business

Response:

On August 11, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

11, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because [redacted] made a purchase on July 5, 2014 for two Hue

Soft Grip Cases for [redacted] 5S/5 by [redacted] in the amount of $14 and

has not received his merchandise.

On July 25, 2014, [redacted]

contacted and informed LivingSocial of not receiving his items. LivingSocial

advised [redacted] to contact [redacted] for further assistance and

applied 5 courtesy Deal Bucks for the trouble. On July 31, 2014, [redacted]

contacted LivingSocial for not receiving a response from [redacted] about

his order. LivingSocial then escalated this issue to our Merchant Services

team, where this issue is still being investigated.

LivingSocial followed up

with [redacted] on August 8, 2014 inquiring if [redacted] had received any

communication from [redacted]. LivingSocial received no response from **.

[redacted] and a reminder was sent on August 10, 2014. LivingSocial didn’t hear

from [redacted] until August 11, 2014 at 11:02 am by phone. [redacted] was made

aware that our Merchant Services team was still investigating this matter.

LivingSocial has reviewed

[redacted]’s request and apologizes for the time it is taking to resolve this

matter. Once the issue is resolved, [redacted] will be notified.

We hope this updates **.

[redacted] on this topic.

Best regards,

Maria

Review: Please refer to

LivingSocial Help Request #[redacted]

LivingSocial Help Request #[redacted]

You do not cancel the order at my request, and you receive the error of my $ 270, now, please return immediately put $ 270 in my bank account, why not contact me? Why do not you give me any information? My bank card last four digits are 1263, cardholder name: [redacted]

Please give me back the speed, do not want to blackmail my hard-earned money, or I'll Revdex.com complaint to you

Business

Response:

On June 28, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on July 2, 2013. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she was requesting a

refund for her [redacted] voucher.

[redacted] created two duplicate Revdex.com requests for the same issue. We have already responded to her initial request in Revdex.com case number [redacted].

Best regards,

Review: After establishing that the company did not advertise a "deal" correctly, the company agreed to go against policy and offer a refund for a "[redacted] Racing Experience Deal." If you'd like details about the false advertising, I'd be happy to elaborate upon questioning. Living Social stated in an email, that a refund would be processed for the entire deal ($199.00). They stated the refund would go back on a card ending in [redacted]. I explained to them this card is no longer active and I wasn't sure which bank it came from. I have contacted my banks, who cannot find a card ending with these numbers, unless I give them the entire credit card number. I informed Living Social that I needed the entire credit card number to locate the refund. They could not give it to me. Living Social has processed a "refund" and there is no record of where it went and I cannot access it.Desired Settlement: I would like the actual refund to be mailed back to me in the form of a check. I can provide identifying information if needed.

Business

Response:

On July 17, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 17, 2014 response on the same date. [redacted] rejected LivingSocial's response via the Revdex.com as a result of the funds that were not received.

Review: On March 17, 2013 I purchased a sailing excursion for two around the bay from LivingSocial. I purchased and paid immediately and printed my voucher the following day. On April 4, 2013, after trying to book my excursion through the [redacted]. website, and being rejected on Mar 26th and again on April 2,( I thought the company website was down, I didn't realize it was because of a bad voucher number) I phoned [redacted] to reserve the date for the excursion. The employee asked for the voucher number, I told her the number listed on the voucher and she said it should start with the letters LS, then followed by numbers. Mine did not have letters, so she asked me to photograph the voucher with my Smartphone and email her, which I did instantly. She emailed me back April 3, and informed me that the voucher number is incorrect, an told me I needed to contact LivingSocial and ask them to provide me with the correct voucher number. I emailed LivingSocial on April 4, 2013, repeated the information, and asked for them to email me the correct voucher number needed as soon as possible. I received an automated reply on April 5, saying "Thanks for getting in touch with us. Look out for a reply from our team shortly." As of April 8, I had not received a reply from any "team" at LivingSocial, so I emailed again (I copied my email ): I have had no contact from a Team member yet! If I don't get this taken care of soon, I will not be able to reserve my choice of date, and Living Social will need to refund me!

I received no reply from LivingSocial. So I emailed again April 10, (I copied my email here): I need to know the status on this problem please!! I reached out to LS on Friday, with the attached problem from the merchant. Monday of this week I reached out Again, asking for an update. LS replied, ""Thanks for getting in touch with us. Look out for a reply from our team shortly." Come on now, all your company needs to do is get me a proper voucher # that the [redacted]. Will accept! I am a patient client, but this is getting irritating. Please get a voucher number to me today!

I received another automated email on April 10, that said, " "Thanks for getting in touch with us, our team is working hard and fast." (The emails are sent from no reply email addresses, and also say" if needed, you can reference this request as case #[redacted]). As of the evening on April 12, I had not received a reply, so I emailed again ( here is my copied email): What is the status? This is ridiculous, please give me the correct voucher number for my purchase. If the date I want is not available now because your company took so long, I want a full refund and I will post on [redacted] and email, how unprofessional LivingSocial has been. Every email LS has sent me has been a "general reply" email. Nothing has been said directly about my individual matter at hand! This was for my husband and I to sail the bay on our 20th anniversary. I am so disappointed that your company has taken 2 weeks so far and I still have NO idea why I haven't been provided a voucher #.

I will report this to the Revdex.com on Monday morning.

As of today April 14, 10:35 pm, no reply yet again. So I am asking your company to address this problem with the website company LivingSocial. I think the company is profitable and thriving and I expect them to show a little customized customer service! All I want is the voucher number I paid for, dozens of other LivingSocial customers purchased the same deal and received similar numbers.Desired Settlement: I want the correct voucher number for the sail excursion. I also want LivingSocial to agree to refund the full price I paid, if there is no longer availability on June 5, 2013.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a sunset sail from [redacted] on March 17, 2013 for $55. She is requesting a new

voucher number because the one originally provided was invalid.

LivingSocial

apologizes for [redacted]’s difficulty. We have communicated to her that we were

working to get her a new code, but we’re sorry it took so long. LivingSocial

responded to [redacted] on April 17, 2013 via email with a new code that she can

use to book her appointment with the merchant.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

Dear [redacted]

I thank you for your time and promptness to my matter. I have just received a voucher number from Livingsocial, I am pleased.

Have a great day.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,