LivingSocial, Inc

Review: I purchased Voucher #[redacted] for cleaning services from [redacted] as a gift to my grandparents for Christmas. I have made numerous attempts to contact this company buy phone, email, and on their website to set up an appointment but still have not received a call back. I made an attempt in March to request a refund from Living Social. I got an email back from them stating the company is still accepting vouchers and that the best way to contact them is to email them. I emailed them again and still got no response. I asked Living Social again for a refund today and they said they could not honor my request because it was outside of the refund policy. I responded back and asked for someone to call me back regrding the situation and was pretty much told "No." The policy is that refunds can only be given within 7 days. My situation, however, is different in that I have tried numerous times to call the vendor but they will not return my calls. I called the Revdex.com in [redacted] to report [redacted] and was informed that they already have a grade of "F" for not returning inquires made by the Revdex.com. I was also told that since I paid the money to Living Social I should go through them to get the refund.Desired Settlement: In my second attempt to get a refund from Living Social, I stated in the email that there are other companies that offer cleaning services that I would rather purchase instead of getting the run around from [redacted]. If I am issued a credit from Living Social, I will just purchase another voucher from a different company. If this is not possible, I would like a full refund. Also, I think there needs to be a policy put in place for these situations where the businesses for which you buy the voucher are unresponsive. Its not fair to me, someone who has purchased quite a few vouchers from Living Social, to have to go through so much back and forth. If you cannot provide my good/service to me as promised just give me my money back. It shouldn't be this complicated. Lastly, I hope that Living Social will do a better job researching businesses before they allow them to post a deal on their site. I purchased this deal because I've never had a problem with any other vouchers from Living Social and I figured that Living Social would not do business with a "bad" company. I trusted [redacted] because I trusted Living Social, now I don't trust either!!

Business

Response:

On April 30, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

30, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for house cleaning from [redacted] on November 21, 2012 for $99. She is requesting a refund

because she has not been able to get in contact with the merchant.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. We verified multiple times with the merchant that

they prefer to be contacted via email and that is how they prefer to schedule

appointments. As a courtesy outside of policy, the purchase has been refunded

in Deal Bucks as a credit to [redacted]’s LivingSocial account. She may use this

credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On 6/20/14 I placed an order with Living social to buy a $15 voucher to use towards the purchase of a Portable, Wireless Bluetooth Stereo Speaker sold through the vendor [redacted] (aka [redacted]). After purchasing the voucher (Voucher #[redacted]) I was instructed to visit the vendor’s website, pick out the product that I wanted and pay the shipping cost through the vendor, which I did.

On 6/23/14 [redacted] (aka [redacted]) c/o [redacted] debited 7.99 shipping from my [redacted] and Living Social debited $15.00 that same day.

On 6/27/14. I received the item. The packaging was damaged and crushed. The item was also damaged in the same area as the box. It was dented and scratched. The sound coming out of the speaker was low and muffled. The item is clearly broken and defective. I went to [redacted] (aka [redacted]) website, [redacted], and clicked on the “RETURNS” link and an error message popped up “There Was No 404 C** Page Configured or Found.” All the other links on the page worked. I called the number and left a message with my contact info. The number provided was a cell phone number and not an actual business. there was no recording. No one returned my call.

Also on 6/27/14 I contacted Merchants Services at Living Social who informed me that I must contact the Vendor, return the item according to the vendors return policy, get a confirmation from the vendor that they received the item, then notify Living Social of the confirmation and my money will be refunded. I told them that I was unable to reach the vendor and since the vendors “RETURNS” link wouldn’t work on their website I had no idea what the vendors Return/Refund policy was. The customer service representative then called the number on the [redacted] (aka [redacted]) website and could not reach the vendor either and instructed me to email the company.

On 6/27/14 as well I emailed [redacted] (aka [redacted]) c/o **. [redacted]. I outlined that the item was damaged and that I want to return it for a full refund of the the purchase price plus the shipping. I received a email from **. [redacted] asking what color product I ordered and offering to replace the product. I asked **. [redacted] if he was refusing to refund my money and he did not respond. There has been no further correspondence from [redacted] (aka [redacted])

On 7/1/14 I emailed Living Social to inform them that the vendor [redacted] (aka [redacted]) was being uncooperative and the email from Living Social has since gone unanswered.

I would like for the [redacted] (aka [redacted]) c/o [redacted] to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for Living Social to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately.

Thank You,

[redacted]Desired Settlement: I would like for the [redacted] (aka [redacted]) c/o [redacted] to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form or for Living Social to refund to send a shipping label so that the product can be returned to him and my full purchase price including shipping be returned to me in the original payment form immediately.

Business

Response:

On July 2, 2014, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 3, 2014. **. [redacted] sent a complaint

via the Revdex.com regarding LivingSocial because on June 20, 2014,

**. [redacted] purchased a voucher on our website for [redacted] for a Bluetooth stereo

speaker, in the amount of $15. **. [redacted] also paid a $7.99 shipping fee directly

to [redacted]. **. [redacted] reached out to us on June 30, 2014, and stated that

she received a damaged product and would like to return it to get a full refund

for the voucher and for the shipping fee.

LivingSocial apologizes for the damaged

product that **. [redacted] received. Our records indicate that **. [redacted] has been

issued a refund in the amount of $15 to her credit card ending in 5952 for the

full amount of the voucher. We have also issued **. [redacted] 10 courtesy Deal

Bucks to her LivingSocial account for the inconvenience. These Deal Bucks will

remain active for one year and apply to most LivingSocial purchases, unless otherwise

stated in the fine print. We understand that **. [redacted] would like the $7.99

shipping fee refunded to her credit card, but as we are not the ones who

received the payment for the shipping fee we’re unable to provide a credit card

refund for the shipping charge.

We hope that this resolves **. [redacted]'s issue.

Best Regards,

[redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Living Social has submitted this information to the Revdex.com for purposes of appearing to have resolved the situation, but it is simply not true.As of today 7/7/2014 I have not received the $15.00

Review: My Fiance' and I each purchased a Livingsocial voucher on December 4th 2012 for the service of a party boat from [redacted], a company based in [redacted]. So we planned a trip to [redacted] (We live in [redacted]) and scheduled activities for the week of our trip, one of which was to use our LivingSocial voucher, so we called months in advance and made reservations for Saturday, March 16th at 9:30AM.

The night before our scheduled boat trip we called to verify our reservation, and they were "Ready for us in the morning" So we woke up early, and walked 4 miles to the boat dock where the [redacted] has a dingy that shuttles customers to the main party boat. We arrived at 9:00AM and diligently looked for the boat, but we could not find it. We called [redacted] at 9:25AM asking the location of the dingy, and the woman informed us that the ship was cancelled and it wasn't going out that day. The weather was 75+ degrees Farenheit all day with no clouds, but she insisted it was for weather. We were upset because if the boat was cancelled, why were they not even going to tell us? We demanded a refund, and the woman said it would be no problem, but unfortunately the voucher for living social was already checked off in their system as "Redeemed" even though we had not used them. (Beware many service providers redeem your voucher when reservations are made, not when you actually use the voucher) and because it was already marked as redeemed she would have to wait a few days to refund us. Fine, no problem.

The next day we fly back to [redacted], and we wait for a week for our refund, nothing, we call [redacted], no answer. Apparently they have been sold to another company, and are avoiding phone calls. So we call living social, and explain the situation, and the representative assures us that it frequently happens that vouchers get falsely redeemed even when no service has been rendered, and it should be no problem to get us a refund. After a week of inaction we call again, and they claim they want to try and get a hold of the company before they refund us. They have similar trouble getting a hold of a live person, and when I call LivingSocial they just explain they need to verify with [redacted] that we haven't been on the trip, and they want to ask them to Un-Redeem the voucher before they give a refund. After another week of inaction, We call LivingSocial, and they also have been unable to contact anyone, and they suggest that we should contact [redacted]. Obviously they are pushing the ball out of their court to a non-existant player to steal our money. If they can't get a hold of anyone, why would I be able to?

Fast forward to April 9, and We contact LivingSocial again, explaining the situation, they suggest we try to get ahold of them, and ask for the time and date our reservation was for, so I reply with the information, and today (April 11, 2013) LivingSocial replies with

"Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. We just need to be able to confirm with [redacted] first and unfortunately weren't able to. According to the weather report for that day we are unable to extend you a credit card refund or Deal Bucks credit and it is outside of our refund policy.

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help."

So we are out $180 and hours of wasted time on the phone with LivingSocials incompetent customer service. They refuse to hold any accountability and their system enables fallacious companies to sell hundreds of vouchers at whatever price, and as long as the "Service" requires scheduling outside of LivingSocial's 30 day return window, the customer is left empty handed.

The Coupon bonanza is a dying business, but it's criminal how negligent and unchecked the business model that LivingSocial adheres to, Anyone can create a fictitious business and steal thousands of dollars, while living social takes a cut of the stolen funds. It's shameful and LivingSocial is literally playing the part of a pimp.Desired Settlement: We just want a refund.

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

April 14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for [redacted] on December

5, 2012 for $89. He is requesting a refund because the merchant canceled his

appointment without telling him and he has been unable to contact the merchant

since.

LivingSocial

apologizes for [redacted]’s experience. Per our terms

(livingsocial.com/terms), a refund may only be processed within seven days of

purchase or if the merchant has gone out of business. This merchant has changed

ownership, but they are honoring all vouchers. However, as a courtesy outside

of policy, [redacted]’s purchase has been refunded. It will appear on his

bank statement within 3-5 business days, depending on his banking institution.

His fiancé’s purchase has also been refunded back to her card on file.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that as long as the promised resolution is completed (Full refund back to our individual credit cards) for both my fiance' and I:

Review: The advertisement states "air duct cleaning for a whole house or office of all vents including dryer vent". When the technicians come to the house, they report it costs much more than the advertised amount to perform the job. This is a typical low level scam. The technicians did not perform any job described in the advertisement. Further, I talked to the proprietor and he assured me the service included cleaning the dryer vent up to the exit point. The proprietor lied to me on the phone several times when I repeated the question of what service will be performed.Desired Settlement: Please refund my credit card. The advertised service was not provided.

Also, LivingSocial has refused to provide the proprietor's information. Please provide all contact information for the proprietor.

Business

Response:

On April 16, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 18, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he requested a refund for a voucher purchased for A/C Cleaning and Repair in the amount of $39, due to purchase subject to unanticipated fees upon redemption.

Review: LivingSocial claims that they have a "guarantee " yet I was signed up for LS [redacted] Area and I was sent this offer that of course appeared to be available in [redacted], for [redacted] Auto Detailing where they come to you, however, when I contacted them about 10 days after purchase to schedule a detail, they said it was not valid in my city and I would have to drive 400 miles and wait around if I wanted the service. I explained my situation and they did not seem to care. additionally, the offer states that the PAID VALUE expires on October 25, 2018, but LivingSocial refused any credit whatsoever.

I contacted LivingSocial online and also talked on phone with them and was told that since it was past 7 days, post-purchase, there was "NOTHING LS WOULD DO" and I would just have to EAT the $100 that I spent. This is unacceptable and outrageous. Since then I have made a point to ignore every LS offer as I refuse to EVER do business with an organization that cares so little about their customers, but pretends to. They misrepresented this offer and would not stand behind their services. I believe that this is nothing short of fraud. Obviously they have received millions in funding and don't really care about customers.

They had at least 4 opportunities due to my persistence to do the right thing, but chose to be greedy!

Word of mouth and internet blogs are a powerful source for both positive and negative marketing campaigns and I am making a commitment to spread the word. Too bad that LS cares so little about their customers and their business that they treat their customers like garbage and are so reckless with their reputation. Guess I will be seeing LS tank in the future while [redacted] and many other competitors capture reasonable shares of the market deserved by their service and dedication to producing customer satisfaction. (One very dissatisfied past customer).Desired Settlement: I would like a refund and an apology.

Business

Response:

On March 6, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 7, 2014.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he tried to redeem his deal to [redacted] Detailing,

but the merchant refused to honor it because he was outside of the service area.

LivingSocial apologizes

for the inconvenience **. [redacted] has experienced thus far. Our records

indicate that on March 7, 2014, **. [redacted] was issued a full refund back to

his [redacted] account. No other compensation may be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher from Living Social for two one hour therapy sessions with [redacted] in [redacted], due to my fear of heights and an upcoming trip that involves heights. I tried three different times to schedule an appointment and let the provider know the whole purpose of my therapy on the messages. The provider failed to return any of my calls or even give me the courtesy of letting me know whether he was busy or what. My trip just ended without me being able to do the therapy prior to dealing with the fear of heights. I contacted Living Social and asked for a refund due to being unable to use my voucher and had to file two or three separate complaints before they got in touch with me, which they say they will contact you within 48 hours. So, I contacted Living Social prior to my trip to get their help but they didn't respond until I filed a second or third complaint and then they finally get back to me in the middle of my trip. I returned the email and let them know that the purpose of the therapy, my trip, was over and that I would like a refund due to the provider being unable or unwilling to fulfill their part of the deal. Living Social finally contacts the provider who will now do the therapy but now my trip is over and having to deal the height situation during the trip and now my voucher expires on Monday and I don't have the time in the next four or five days to go. I explain to Living Social that I would just like my money refunded(only $29) and they send a few emails saying to just use my voucher. Then finally they got it and said that they can't refund because it is outside of their policy and to just use the value of the voucher and pay full price for the therapy. The last few emails I said to just cancel my account and they respond with "use the voucher". They still don't seem to get it.Desired Settlement: Refund my $29. It's not much money and they should charge the provider for the money they refund.

Business

Response:

On March 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 28, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he was unable to use his voucher for [redacted] in [redacted].

Review: On December 12, 2012 I purchased a [redacted] from LivingSocial (Order No. [redacted]) for $157.24 as a Christmas present for my wife. The package arrived on the 26th, a day later than hoped, but that was OK. My wife briefly tried the product, but did not like it, so I called the [redacted] Customer Service number given in the product's enclosed pamphlet (###-###-####) for information on returning it for a refund. I was instructed by them to return it to the vendor, LivingSocial, using the address given on the item's original shipping box label: "LivingSocial, [redacted]." As directed, on January 6th I mailed the item back to that LivingSocial address via USPS Parcel Post in its original box, which cost $9.18, for which I have a receipt from the Post Office. After more than a month, when I had still not received a refund, nor any acknowledgement of the returned package's receipt, I contacted LivingSocial on February 5th through their website's contact form, to which I received no reply. Three weeks later, on February 25th, I contacted LivingSocial again and finally did received an email from them on February 26th advising me to "Look out for a reply from our team shortly." After a couple more weeks of silence, I finally decided to call LivingSocial's customer service number, and was told by their rather unpleasant representative that I had somehow returned the item incorrectly, though I did precisely as advised through the only documentation accompanying it. Upon further investigation, it seems that the Itasca, Illinois address is some sort of "fulfillment center" used by LivingSocial, but operated by a company called [redacted], whose phone number is ###-###-####. I have called them several times, and while they promise to try to locate the returned package and contact me, they never do. I honestly cannot see how tracking the returned merchandise should or could be my problem, and I simply wish to have my $157.24 refunded at long last.Desired Settlement: I simply wish to receive a $157.24 refund for the returned merchandise.

Business

Response:

On November 21, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint

on November 22, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is requesting a refund for a product

he previously returned.

We understand **. [redacted]’s experience was disappointing, and we're

sorry for that. We would like to investigate this issue for him, but aren't

able to locate their LivingSocial account based on the information provided. If

**. [redacted] would please respond and let us know the email address on their

LivingSocial account or the voucher number, we would be happy to assist

further.

Best regards,

Consumer

Response:

Dear Revdex.com:

Review: A voucher was purchased. The cleaning Company would not honor the voucher. A complaint was filed with Living Social. A couple weeks later, Living Social indicated the company would Contact

us. I waited several weeks and contacted the company. No reply was received. I contacted living Social again. They Acknowledged receipt of the Second Complaint but have blown us off.Desired Settlement: This Voucher was under my husband's name. [redacted]. We would like a refund of $80.

Business

Response:

On November 6, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November

8, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a deal for a cleaning company, and the

merchant is refusing to honor the voucher. **. [redacted] contacted LivingSocial

and was advised the merchant would be contacting her directly. They’ve waited

several weeks and still haven’t heard from the merchant, or LivingSocial.

We understand **.

[redacted]’s experience was disappointing, and

we're sorry for that. We would like to investigate this issue for them but

aren't able to locate their LivingSocial account based on the information

provided. If **. [redacted] would please respond and let us know the email

address on their LivingSocial account or the voucher number, we would be happy

to assist further.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I bought a voucher on Living Social for one of their merchant. It was a cooking class " [redacted] This husband and wife tandem are running cooking demonstration out in a open environment in a a Chiropractor office environment and [redacted] Wellness building. This is very unsanitary and it did not disclose this would not be cooked in a kitchen environment. Who in their right mind hold cooking class in a chiropractor office. Living Social does not screen the merchant and they would not refund me the money. They accused me of using the voucher. I had to use the voucher to set a date on their website. Even if I didn't show up to this class, it would be marked as redeem. I had to show up to waste my time and gas to find out this was not no normal cooking class.Desired Settlement: I would like a refund on my living social.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for an introductory cooking class

from [redacted] on March 15, 2013 for $79. He is requesting a refund

because he states the demonstration was in an office environment and not a

kitchen.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted] is outside of the refund policy. He attended the class, even

if only for 30 minutes, and redeemed the voucher. The voucher was for a

demonstration of how to make healthy baked goods using sourdough, so a kitchen

was not necessary. However, as a courtesy outside of policy, a refund of half

the purchase price has been issued. This will appear on [redacted]’s bank

statement within 3-5 business days, depending on his banking institution.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The city of [redacted] never once approve a permit for that company to be holding a public cooking class, in a non cooking environment due to health regulation. Cooking class are held only in kitchen environment unless it is a private class. This company is advertising publicly to LIVING SOCIAL. The city of [redacted] Health Department contacted me directly to let me know that teaching in a CHIROPRACTOR office is not permitted with out a permit and the city checking out the location.

Review: I purchased a coupon from Living Social (via their website) on 3/21/13. It was for lawn care services from a company called [redacted]. I tried repeatedly to use the coupon but the [redacted] company never delivered. I made three different appointments with them and they did not show up nor did they call to say they needed to reschedule. Then they stopped taking calls altogether. I would get a recording that says their mailbox was full. On 5/2/13, I contacted Living Social and explained the situation and requested a refund. They refused saying they only would provide a refund if the company went out of business. My contention is that since they're not taking phone calls and not following through on the service, so they are not in business. I respectfully request a refund for the full amount I paid for the coupon since it is worthless.Desired Settlement: Refund my $79

Business

Response:

On May 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher and had a negative experience with the merchant. [redacted] is now requesting a refund for her purchase.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 79 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: I purchased a voucher from Livingsocial for a pest control treatment with [redacted] who came out and sprayed on 7/12/13. Days later, there were still spiders and roaches. I contacted [redacted], the owner of the pest control company, who told me he would come back out and re-spray. He did not show up or bother to call saying he couldn't make it. I let him reschedule again, yet he didn't show up that time either or bother to call. He did offer to come back out again, but after him not showing up twice in a row, I couldn't stay home from work again yet to be stood up for a third time. When I asked for a refund, he hung up on me. Since I bought this voucher from Livingsocial, they have been working with me to figure out a solution. A rep named [redacted] from Livingsocial verbally told me that the voucher could be marked unredeemed and that I could receive a refund to my credit card since I was a valued customer. I never heard back from [redacted], but have been in contact with [redacted] and [redacted]. Neither of them would honor the refund that [redacted] offered me, only a credit to my livingsocial account. There is a record of the phone conversation saying I can receive a refund.Desired Settlement: I would like Livingsocial to honor their employee's word and process a refund to my credit card instead of the deal bucks they gave me, as the pest control company they did business with is highly unprofessional and unethical.

Business

Response:

On August 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted]. The merchant came to the house, but a few days later there were still bugs. **. [redacted] tried to contact the merchant and was [redacted] was a no show three times, she would like a refund for this deal.

Review: Living Social claims that due to some small print, the item I ordered via their website is not refundable/returnable and no credit will be considered. I call this false or misleading business practice,, and this is not for an $2 item, this is for a near $140 item, that LivingSocial along your deceptive business partners obviously created to scam the public.

When the product ordered didn't arrive in 20 days, I contacted LivingSocial. At that time they indicated they had 2 weeks to process and send to their "business Partner", and subsequently the "business partner" had an additional 10 to 14 days to process. At that time I suggested that because the process time was not disclosed and the gift ordered would not arrive in a reasonable time that I would like to cancel the order.

I was informed by Living Social that since the order was in process, I must wait for delivery and then return the item for refund/credit. When finally the product was received I discover that the device was obsolete and not compatible with current technology - so unusable.

Now when I contact Living Social to return the item, they say that the "SMALL PRINT" states the item may not be returned.

Additionally, my family has ordered just two things from your website and both went bad. The other was a personal service order that your business partner (after paid for) decided that would not honor any more because you sold too many.

Again, this is an example of creating deception along with your business partners and leaving your customers without resolve.Desired Settlement: Refund amount paid plus expenses $240

Business

Response:

On January 11, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted].

LivingSocial received

the complaint on January 11, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is wishing to return his item

purchased through our LivingSocial Shop department on December 20, 2013.

We’re sorry for any

inconvenience that **. [redacted] has encountered regarding his order for the [redacted] with [redacted]. We have confirmed that the item **. [redacted]

purchased does state within the Fine Print section of the deal, which is

available prior to purchase, that this item is final sale and is not eligible

for return. The information listed for this deal does clarify that this

item is produced by [redacted] (which is owned by [redacted]). As [redacted] is

the creator of the [redacted] operating system, this item was created to work

with their proprietary software. We have added 30 Deal Bucks to **. [redacted]’s LivingSocial

account for him to use towards another purchase with us but we will be unable

to accept a return for his order. These Deal Bucks will be applied

automatically towards his next purchase with us and won't expire for a year.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

While Living Social states something about rules respect to "FINE Print" they have not provided said "fine Print". Further they have removed the product in question from their website so that no supposed "fine print" my be reviewed.

Review: A LivingSocial voucher I purchased for a foldable hammock sold by [redacted] was not honored. On August 17, 2013 [redacted] informed me that LivingSocial has not paid them for the product and therefore the product would not ship. They indicated they would refund my shipping and tax charges, but indicated that since funds were not transferred to them from LivingSocial, LivingSocial would need to refund me the original amount of $59 I paid to them for the hammock. I purchased the LivingSocial voucher for $59 on 7/9/13 and on 7/10/13 ordered the hammock as instructed through the [redacted] website. The LivingSocial ad indicated that it would take three to four weeks for delivery of the product so on August 12, 2013 I contacted [redacted] via e-mail inquiring about the status of my order, but received no response. On August 16 I called [redacted] at 9:00 AM and was told that no one was there who could provide me with an update. They took my contact information and promised a call back, which never came. On August 17 I researched the issue on-line and found numerous posts on LivingSocial website indicating that many consumers had not received their Hammock either and that neither LivingSocial nor [redacted] were being helpful in the matter. I then sent [redacted] a message on [redacted] on August 17 and received a reply from them at 1:08 pm stating, "Your order did not ship because [redacted] was not paid even an initial payment by Living Social for the hammocks. We will refund the shipping but do not have any of your hammock money to refund. Contact Living Social and ask for a refund. You would have received your product a long time ago if [redacted] was paid. Living Social failed to pay [redacted] twice so no hammocks can be shipped. I will cancel and refund you your shipping cost." [redacted] subsequently cancelled my order and I am awaiting a refund of the shipping and taxes paid to them. I sent two e-mails and a [redacted] message to LivingSocial on August 17, but received only automated responses. I simply want a refund for the $59 I paid to LivingSocial for a product I ordered following their precise instructions, but which was not sent due to an apparent corporate dispute between LIvingSocal and [redacted].Desired Settlement: My preferred settlement is a refund of the amount I paid to LivingSocial for $59. I ordered the product as instructed on the voucher, but the product is not being provided to me by the vendor because LivingSocial has allegedly failed to pay the vendor according to my communication with the vendor on August 17. It appears as though their is a dispute between LivingSocial and [redacted] and consumers are being caught in the middle.

Business

Response:

On August 18, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August

19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a Pop Up and Foldable Hammock

from [redacted] on July 9, 2013 for $59. He is requesting a refund because the

item has not arrived and the merchant did not provide a status of the order.

LivingSocial

apologizes for any difficulty **. [redacted] experienced. Due to the issues with

redemption, **. [redacted]’ purchase has been refunded back to the card he used to

purchase. It may take 3-5 business days to post to his bank account.

We hope that this

resolves **. [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Hello,

I had purchased a voucher for $252 dollars in January of 2013 to be able to get Scuba Diving Certified at [redacted]. The voucher expires on May 22, 2013. I have called every month since January 18th when I purchased the voucher to be able to redeem the voucher. However, everytime I called they stated we do not have any seats available for that month. Now its May and the voucher is set to expire and I cannot use the voucher because the company had no seats available. I purchased the voucher because I was going to be town from January to June of those months with hopes to redeem it during that interval. However, the company was filled.

I called Living Social and emailed them the situation that I cannot use the voucher due to what they are stating. Instead of issuing me a refund because there merchant will not honor the voucher during the voucher's time interval they are saying well we can push back the time of expiration so you can use the voucher. However, I in January purchased the voucher because I was going to be in town till June. I cannot use an extension of the voucher to my benefit. The company was never understanding of my situation. I even showed them email proof of what I dealt with with [redacted]. Still they were adamant about extending the expiration date instead of giving a refund. This is not looking out for the customer and its $252 which is hard earned money on my part. It takes me 25 hours to earn that. I am devastated that I have not been able to use the voucher during the time interval of usage and losing money. I would greatly appreicate any way you can help me.Desired Settlement: I want a refund of the $252 dollars to my bank account because their merchant never had space to fill one person from the months of January till May. There proposal of extending the expiration date is not helping me because my job will be in another town after June. Please help me.

Business

Response:

On May 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a voucher was purchased on January 18, 2013 for $252.00. [redacted] has been attempting to schedule the voucher but has reported difficulty doing so and is requesting a refund for the voucher.

Review: I bought a voucher for a massage "deal." When I tried to book the massage online, all the dates were blocked out until the day after the deal expired. I tried to call the massage company upwards of 10 times and they never called back. Then, the massage company posted on their website that if you were unable to redeem the "deal" before the expiration date, you could pay an additional $29 and still get a massage. that is $9 more than the voucher cost in the first place. When I complained to Living Social I was redirected to a site that made it look like there were lots of appts available. However, when I tried to book the appt throught the link Living Social sent me, it did not work. I called Living Social back and received an email basically saying there was nothing they would do to make it right. I hate them now!!!Desired Settlement: refund/Credit

Business

Response:

On April 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 6, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to use a voucher for [redacted] before the expiration date.

Although the Fine Print does state that appointments are subject to the availability of the merchant, as a courtesy, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a credit of 29 Deal Bucks that will be valid until April 8, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]' issue.

Best regards,

Review: I purchased a LivingSocial voucher for a Brazilian Blowout at [redacted]. It has been an absolute nightmare dealing with this merchant and trying to get the service scheduled. I have been attempting to schedule this service since May - it is now August, and I have yet to get an appointment scheduled.

When I first attempted to contact the business owner, [redacted], back in May, it took 5 calls, 2 voicemails, and multiple emails over the course of two weeks before I even got an initial response. [redacted] scheduled an appointment for me in mid-June, but texted me to cancel the day of the appointment. When she canceled on me via text, she said she would still honor the voucher after the expiration date that was coming up in a few weeks, but has not responded to me since - and I have tried to contact her over a dozen times via text, phone, and email over the past two months.

During this time, I've been in contact with LivingSocial's customer service attempting to get my money refunded. It wasn't one of their cheaper vouchers or I probably would have let it go but the voucher cost $129. LivingSocial has been horrendous to deal with. When I contacted them requesting a refund as the merchant clearly has no intention to honor the voucher, LivingSocial sent me a cut/paste generic response that in no way addressed my situation.

One of the few direct responses I had from LivingSocial said it wasn't their policy to issue refunds and I was out of luck. When I responded to this, I got a message from a new customer service representative saying they couldn't find my account or any record of the voucher. When I responded with my account/voucher information, I got a generic response about what to do after your voucher expires.

I have been a loyal LivingSocial customer for years and I don’t feel like I should be punished and be out $129 because LivingSocial is choosing to work with merchants who scam people into purchasing the vouchers and refuse to honor them.Desired Settlement: At this point, I have no desire to redeem the voucher for this service - I just want my money refunded.

Business

Response:

On August 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $129.00 on December 20, 2013.

LivingSocial apologizes for the experience that **. [redacted]

has experienced pertaining to the redemption for the voucher purchased toward [redacted]. Per LivingSocial’s refund

policy (www.livingsocial.com/terms),

a refund will be issued within seven days of purchase or if the merchant has

gone out of business. The promotional value of the voucher expired on June 25,

2013, and is now valid for the paid value of $129.00 towards regularly priced

items at the merchant. We have confirmed that the merchant is open and is

willing to honor the paid value or, in this instance, the promotional value

based on **. [redacted]’s earlier correspondence with the merchant. We encourage

**. [redacted] to work directly with the merchant to redeem her voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Did not deliver item paid for. Ignored over 75 emails, multiple phone calls. Did not honor voucher from livingsocial.com

I purchased a canvas online in June 2013. The company stated it takes 4-6 weeks for delivery. By end of August 2013, they emailed saying there were production delays and they would try to get the item shipped soon. As of November 2013, no more correspondence and no shipped item. They ignored all emails (I have literally sent over 75) and called a dozen times.

The item in question is a canvas production of a photo.

Further, they did not honor a voucher purchased from living socialDesired Settlement: I would like a refund for the item that wasn't shipped. A refund for the voucher they aren't honoring and an explanation of what happened.

To date, they haven't responded to any emails or calls. Now their emails bounce.

Their website is up and I worry other people are losing their money.

Business

Response:

On November 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she did not receive a photo to canvas print she had ordered.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. LivingSocial has added 35 Deal Bucks onto her account. We are also always available at help.livingsocial.com if **. [redacted] needs assistance with future orders.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I bought a coupon to a racing company. the racing company has fail to honor the coupon and living social refuse to refund my money

paid living social 159.00 for a coupon to [redacted] for a race car experience. made a booking 6 mth prior to the date. 2 wks before the driving date [redacted] cancelled the session because they claimed that their cars were held up at the border. After 6 attempts to rebook they stop communicating with me. I refered back to living social for my money and now they are saying the refund date has passed. I did not get anything I paid for. and now they wont give me back my money.Desired Settlement: I only want my 159.00 back for what I paid for.

Business

Response:

Review: I have filed a complaint with the business & have gotten little response. I purchased a Living Social deal in May 2012 that had to be redeemed by December 3, 2012. I called the merchant the last week of November to redeem the voucher & was told he was busy but he could schedule me in February & honor the deal. I scheduled my appointment for February 22, 2013. The merchant never showed up. Upon calling him he said that because I hadn't redeemed the deal by December 3 he couldn't honor it. I have written Living Social four times to resolve this issue & they are unresponsive. I want the $49 back I have given them for a voucher I cannot redeem.Desired Settlement: $49 credit back on my card

Business

Response:

On March 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for handyman services from [redacted] on May 29, 2012 for $49. He is requesting a

refund because he was not able to schedule prior to the expiration of the

voucher, but the merchant scheduled him over two months after expiration and

then did not show up for the appointment.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be provided within seven days of

purchase or if the merchant has gone out of business, so [redacted]s request

is outside of policy. He initially contacted the merchant to make an

appointment in the final week of the promotional period and the merchant did

not have availability, which is not uncommon, as many customers may wait until

the very end of that period to try to redeem. The voucher specifies that

scheduling is subject to the merchant’s availability. After expiration the

voucher is still worth its paid value to use toward services with the merchant,

and it appears [redacted] had an unfavorable experience while attempting to do

that. Due to the frustration, a refund in Deal Bucks was issued as a courtesy

outside of policy. This credit to his LivingSocial account may be used toward

future purchases.

We hope that this

resolves [redacted]‘s issue.

Best regards,

Review: livingsocial has a program in place where if you get three of your friends to purchase a deal then you will get the deal for free. I purchased the [redacted]'s [redacted] deal from living social and sent the link to all my friends. They purchased the deal and I received an email saying my deal would now be free. When a couple of weeks past and I had not received a refund, I contacted living social and was told I would receive the refund. Now over 2 months later still no refund and living social will not respond to my emailsDesired Settlement: Give me the refund I have earned and explain to me why customer services is so pathetic

Business

Response:

On May 25, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on May 25, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because **.

[redacted] purchased a $45 voucher for [redacted]’s [redacted] and did not receive a credit after

referring three friends to purchase this deal.

LivingSocial has processed a $45 credit to **. [redacted]’s account for

his purchase and added an additional $10 credit due to the delay in processing.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

The customer service from Livingsocial along with the response I received to my Revdex.com complaint is pathetic. " I hope this will resolve **. [redacted]'s issue" common sense would have made an apology automatic, but no. Livingsocial drops the ball yet [redacted] thinks I have the issue. Wow. Thanks for the refund. I guess

I have reviewed the pathetic response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.