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LivingSocial, Inc

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Reviews LivingSocial, Inc

LivingSocial, Inc Reviews (1202)

Review: On May 24th I purchased a [redacted]: B. Two Weekly Lawn Mowings voucher number [redacted]. I purchased the lawn mowings for the two weeks that we were going to be out of town in June. I made my first attempt to contact [redacted] on May 28th to schedule my lawn mowings. After several attempts to contact them, they finally got back in contact with me on June 7th and scheduled my lawn to be mowed for week 1 the 20th or 21st of June and the 2nd week of mowing for the 27th or 28th of June. I went out of town knowing that I had my lawn taken care of.

We left the 18th of June for our vacation, and my parents came to stay at our house as their house was having major renovations done the two weeks we were going to be gone. On Saturday the 22nd of June I talked to my Mom who said the yard had not been mowed. We then learned on the 25th from my parents that our lawn had been mowed, but not by [redacted] but by our kind neighbor. When we returned the night of June 30th our lawn had still not been mowed once by [redacted].

I contacted livingsocial.com via their website contact web and filed a complaint and asked for a full refund because service had not been delivered as promised. The following is the LivingSocial Help Request #[redacted]. I filed my request for a full refund on July 1st. I then followed up on July 8th, asking for a full refund and an update on when that would happen. On July 16th on contacted them once again requesting a refund and an update for services not had not been rendered when scheduled. On July 18th I sent a final email requesting the refund. Each time, except the 18th I received the automated reply of "Hi [redacted],

We’re working on getting the best possible information for you, and will let you know as soon as we have it. Thanks for your patience—we'll be back in touch shortly. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial!"Desired Settlement: I am requesting that Revdex.com help me get the a refund for services that were not rendered under my agreement with living social. The cost was $35.00

Business

Response:

On July 19, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

did not receive the service she paid for from [redacted].

We have investigated **. [redacted]’s issue further and apologize for

the issues she has had attempting to redeem her voucher. We have issued a full

refund of $35 to [redacted] used for purchase.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I bought a juicer from LivingSocial, who have a fine print section that discloses any conditions. No where was it said there was not a return policy. When I contacted them about the refund due to the poor quality and not working product that I was sent, they told me I was out of luck. They didn't offer to take it back, I am stuck with a broken product.Desired Settlement: Return of my purchase

Business

Response:

On July 18 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was initially denied a refund for his [redacted] voucher.

We have investigated **. [redacted]’s issue further. His voucher was

in fact refunded on July 18th. $49 was processed back to his

[redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: The ad that the company had was for driving a [redacted] or [redacted] car or "a similar car". After I purchased 2 of these vouchers I went to book the times to drive the cars only to find out that no times were available. They tried to get me to drive a [redacted] or a [redacted]. These are far from "similar cars"! I have asked for a full refund since what I paid for was not even close to what was advertised. Had they advertised to drive the [redacted] or [redacted] I would NEVER have purchased this.Desired Settlement: I want a full refund of the $278 that I paid.

Business

Response:

On October 14, 2014 the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on October 14, 2014. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because he requested a credit card

refund for a purchase made on October 9, 2014 for [redacted].

LivingSocial has reviewed [redacted]’s request and

apologizes for any inconvenience he has experienced thus far. We’re unable to

fulfill [redacted]’s request for a credit card refund. We have confirmed that

[redacted] has availability for all types of vehicles listed on the deal,

and we encouraged [redacted]’s to schedule as soon as possible. As specified in the Fine Print, vehicle preferences

are first come, first serve and based on availability. Also per the Fine Print,

this event is nonrefundable and only in the event of a cancellation can his

voucher be fully refunded. Additionally, LivingSocial has not received any

further complaints regarding this merchant and have verified that they’re open

and honoring vouchers as advertised.

Since [redacted]’s refund request was made outside of policy, we’re

unable to provide any type of refund. We hope that this resolves [redacted]'s

issue.

Best Regards,

Chelsea

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:there is no availability on the weekends when I am free to go to the event.

Regards,

Business

Response:

On October 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our October 15, 2014 response on October 16, 2014. Mr. Ochwat rejected LivingSocial's response via the Revdex.com because of [redacted]'s availability to provide the driving experience on the weekends. LivingSocial has reviewed [redacted]’s request and apologizes for any inconvenience he has experienced thus far. LivingSocial has confirmed that the [redacted] is available to reserve the driving experience on the weekend of Saturday, October 24, 2014 and Sunday, October 25, 2014. We encourage [redacted] to schedule with [redacted] as soon as possible. As specified in the Fine Print, vehicle preferences are first come, first serve and based on availability. Also per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. [redacted] is honoring vouchers as advertised. [redacted]’s refund request was made outside of LivingSocial's policy and we’re unable to provide any type of refund.

Review: I purchased a coupon for admission to [redacted] for $19,I never used it, and will never use it. I want a refund, but they refused.

Business

Response:

Review: On June 26 2014 I purchased vouchers for the [redacted] Scenic Railroad for my husband and myself. I called to make sure our spot was available on 8/12 (the tickets were for 8/16), and was told that the train was full and there was no room for us. I asked for a supervisor to call me, and left my name and number but did not receive a phone call back. I sent an email to the [redacted] the next day. and I have copied the email correspondence below. I was pretty much told I was out of luck and to contact Living Social. I contacted Living Social on 8/13 and again on 8/14 and got their system generated response both times, but no response from anybody in regards to the issue. Well, here it is the 19th, we obviously didn't get on the train on the 16th, and nobody is contacting us about rescheduling. However, I did receive a survey email from Living Social to see how we enjoyed the trip on the [redacted] (the one we didn't take).

Premier Cust. Service

Add to contacts

8/13/14

To: [redacted]

Hello [redacted],

I am the supervisor. I can have the manager call you, what is a good number to reach you at?

Once our trains are sold out, we do not have cars we can add on. Living Social clearly states that you must call to book a reservation, if you do not call then you do not have a reservation.

Thank you,

Central Reservation Supervisor

________________________________________

From: [redacted]]

Sent: Wednesday, August 13, 2014 2:13 PM

To: Premier Cust. Service

Subject: RE: Form record received

You don't hold seats for people who have already purchased a voucher for a specific day? To me that means they are committing to riding the train that day. I'm not going to continue to argue about this with you, but if you have a supervisor, I would appreciate it if you could give me their contact information because again...this is absolutely ridiculous. I know for a fact that you, as a company, can make an exception on a living social voucher....I also know that you can track how many vouchers were bought on living social so you would have the ability to hold that reservation for a person.

Again...not worth my time arguing, so if you can forward me the contact information for a supervisor, I would appreciate it.

> From: [redacted]

> To: [redacted]

> Subject: RE: Form record received

> Date: Wed, 13 Aug 2014 19:11:04 +0000

>

> Hello [redacted],

>

> If the living social voucher was for a specific date, we need you to contact them so their numbers are correct. If the living social is for any Sunday then we can switch it without talking to Living Social.

>

> We do not hold seats because we sell the train out, our passengers call us to book tickets so we make reservations to guarantee them seats. I apologize we were sold out by the time you were ready to book.

>

> Thank you.

> ________________________________________

> From: [redacted]]

> Sent: Wednesday, August 13, 2014 2:00 PM

> To: Premier Cust. Service

> Subject: RE: Form record received

>

> I did not get her name as I was in a hurry and about to walk into an appt., but it was just before noon yesterday. And yes, I did purchase them from living social. So you can't honor them on a different date without my going through living social? This is a bit ridiculous because I purchased them specifically for this weekend (Saturday), but obviously you don't hold spaces for the vouchers purchased through living social. This is a bit like being bumped from a flight that has been overbooked, but at least the airlines make an attempt to help and/or accommodate you.

>

> I will call living social and see if I can change the dates through them, but this has become quite a hassle and is not giving me a very good impression of your operation at all.

>

> > From: customerservice@[redacted]com

> > To: [redacted]

> > Subject: RE: Form record received

> > Date: Wed, 13 Aug 2014 18:47:38 +0000

> >

> > Hello [redacted],

> >

> > I apologize, the message was never relayed. Do you remember who you spoke to?

> >

> > Did you purchase the Living Social Vouchers specifically for Aug. 16th? If so, we'll need you to call Living Social to change the date of the concert. If not then we can help you rebook for the Sept. 13th date. I can help you via email- or you can call our ###-###-#### number and ask for me and I can help you over the phone.

> >

> > Thank you,

> > [redacted] > > Central Reservation Supervisor

> >

> > ________________________________________

> > From: [redacted] Scenic Railroad [[redacted]]

> > Sent: Wednesday, August 13, 2014 9:17 AM

> > To: Premier Cust. Service

> > Subject: Form record received

> > Name: [redacted] Stefonowicz

> > Email: [redacted]

> > Subject: Tickets

> > Message: I purchased tickets for [redacted] for this Saturday the 16th through living social, but when I called to redeem them yesterday, I was told that there was no room and the only way we could get on the train was to upgrade for an additional 40.00 per person. First off...why do you sell more tickets than you have space for. I assumed that buying a ticket would reserve seats for us, but obviously I was quite wrong. I did ask to speak to a supervisor yesterday but was told that she would probably give me the same answer. I told the person that I was speaking to that this whole thing was unacceptable. She took my name and number and said somebody would call me back yesterday afternoon. I never received a call back. Here is what I'm proposing...since these is no room in economy this weekend, can we switch to Sept. 13th? Please let me know. Thank you.Desired Settlement: At this point, I just want a refund. I don't want to deal with the [redacted] as their customer service was unacceptable and I really don't want to deal with Living Social because they have NO customer service.

Business

Response:

On August 19, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the complaint on August 20, 2014. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she wasn’t able to book her Concert Train Ticket with [redacted] Scenic Railroad for the August 16, 2014 date that was chosen at the time

she purchased her voucher on LivingSocial. She states that she contacted

LivingSocial on two occasions to discuss rescheduling this event for September

13, 2014 and claims she hasn’t received a response. [redacted] is

requesting a refund for this purchase and isn’t interested rescheduling this

event at this point due to the lack of customer service she has received.

LivingSocial would like to apologize for the

trouble [redacted] has gone through trying to reschedule her Concert Train

Ticket with [redacted] Scenic Railroad. We took a look at her LivingSocial

account and see that email requests were submitted on August 13, 2014 and

August 14, 2014. Our Customer Service team replied to [redacted]’s request to reschedule

on August 15, 2014 to confirm that April at [redacted] Scenic Railroad would be

able to assist [redacted] with

rescheduling her reservation. We’re terribly sorry if this response didn’t make

it to [redacted]’s inbox.

We

definitely understand how frustrating this situation has been, so we have

issued a courtesy credit of 20 Deal Bucks to [redacted]’s LivingSocial

account. These Deal Bucks expire one year from today, and will automatically

apply to almost any LivingSocial purchase.

We hope that this resolves [redacted]’s issue.

Best Regards,

Sarah

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Living Social states that it will refund money on a "deal" if the responsible company goes out of business. I redeemed a voucher for classes, which was good for 60 days. The company went out of business within that 60 days, and before I could redeem the voucher for the classes. Living Social will not give me a refund, so I got nothing for this voucher.Desired Settlement: I would like Living Social to provide a refund or a credit for this voucher per their policy.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for yoga classes from [redacted] on October 25, 2012 for $29. She is requesting a refund because the

merchant isn’t scheduling any more classes.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s voucher

expired on March 1, 2013, and she did not contact LivingSocial until April 9,

2013. Her request is outside of the refund policy, as the merchant was honoring

vouchers through the promotional period. The merchant also never marked [redacted]’s voucher as redeemed, indicating she did not begin to use the classes

prior to expiration. As a courtesy, the purchase has been refunded in Deal

Bucks as a credit to her LivingSocial account. [redacted] may use this credit

toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased [redacted] Set of Two Organic Yoga Leggings Expiration Date 28 Feb 2013. Living social provided a link to the website where I would enter the voucher number and was supposed to receive my leggings but when I went to the website, the website was down and under construction with only a message to check back. I check backed multiple times over the three month period and every time I checked it was still under contraction. I emailed Living Social and they replied on Nov. 30th stating "contact l[redacted]" which I did and received no response. I contacted them again on February 2nd and received a two more contacts for [redacted] that didn't work. I decided to continue to check back but every time I did it was still not available. I contacted Living Social again on April 8th about the issue and asked for a refund but their response was that since the voucher had expired they could not offer me a refund even though I contacted them about the problem and they never helped me resolve it.Desired Settlement: I'd like a refund credit on my card and a $25 credit toward future purchases for the time I've wasted and the frustration of having to deal with an unprofessional company.

Business

Response:

On April 10, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a set of leggings from

[redacted] on November 21, 2012 for $29. She is requesting a refund because the

website to redeem the voucher was not working.

LivingSocial

apologizes for [redacted]’s experience. The merchant is the issuer of the voucher

and is solely responsible for redeeming it. However, the purchase has been

refunded and will appear on her bank statement within 3-5 business days,

depending on her banking institution. As an apology, 5 Deal Bucks have been

added to [redacted]’s LivingSocial account as a credit toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher for make-up application. The voucher title, which I can supply, states make-up application. I was told by the business supplying the service, [redacted], the voucher specified "eyes only". When I called Living Social, I spoke with [redacted] who agreed the description did not specify the voucher was for "eyes only". I stated that I purchased the voucher with the understanding that it was for full make-up application and would be fine keeping the voucher if they would honor the full-make up application. The representative said they could not honor the full make-up application and they could not issue a refund for the misunderstanding. I asked to speak to a supervisor. I was placed on hold for approximately 20 minutes before I was able to speak with a supervisor, [redacted]. Once the supervisor answered, she stated I knew what I was purchasing before I bought the voucher. Therefore I was not entitled to a refund for the voucher nor would the make up application in which the title states be honored. When I stated I was misinformed and did not understand the terms based on the title and the lack of wording stating it was for eye make-up only, I was told I was told nothing would be done. I was given the case number [redacted] to refer to when I told the supervisor I would be filing a complaint.Desired Settlement: I would like for the $45 I paid for the voucher to be refunded to me.

Business

Response:

On September 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she stated that the title of the voucher was misleading and therefore **. [redacted] would like a refund for the amount of the voucher paid.

Review: I purchased s Voucher for a cleaning service on Aug 8, tried calling for apt as voucher says to do, no ability to even leave a message, emailed

the company as well, still no response, contacted living social support service and was told to email them which I had already done. They were still

in the process of selling more vouchers even though the company already could not keep up with the demand. I feel living social just wants the

money and does not really help the consumer by allowing this to continue. I see they have had 974 complaints filed over the past 12 months, perhaps

the Revdex.com could take further action on behalf of the consumers that are lulled into a scams.

Thank you for your time,

Business

Response:

On September 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to contact [redacted] in order to redeem her voucher. **. [redacted] would like her house cleaned for what was purchased.

Review: purchased voucher for services offered by an out of state business. business never visited the location promised in order to fulfill the service sold, as was promised. Living Social will not refund money spent.Desired Settlement: credit card credit

Business

Response:

On June 18, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

felt as though he was due a refund for his [redacted] voucher.

[redacted] was refunded in full to his credit card on June 18,

2013.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a coupon from Living Social for house cleaning products. It was my fault for not researching the business prior to purchasing the deal. After several failed attempts to contact the business, I researched into the business to find that the website had not been touched and was very generic. I also learned from customer reviews that no one had gotten any response from the business or received its services. I contacted Living Social to report my concern and that it appeared no customers could contact the business. They assured me the business was legitimate and nothing to worry about. I did this another time before the promotion expired and was told that I should consider the promotion's end time and the business may be busy. Almost a month, and repeated calls, I have not heard back from the company, so I contacted and spoke to a Living Social customer rep. She told me the promotion had expired and there was nothing she could do. Only after I brought up the fact that I had contacted Living Social about my concerns before the promotion expired did she seem willing to help me. She forwarded my issue to the refund department. She also assured me that Living Social does ensure businesses are legitimate before their promotion, despite all the complaints and concerns from fellow consumers about the illigitimate nature of this business. The refund department informed me they could not issue me a refund as it went against their refund policy. They stated that I could still use the $30 coupon towards future services from the business that I believe to be non existant outside a website and phone number.Desired Settlement: My desired outcome is that as a third party supplier, Living Social does more to protect/look out for the customer. I have essentially written off $30 as it was my fault to trust Living Social for conducting background checks on the businesses it represents. Living Social currently is an environment that promotes fraud and illigitimate business and does seemingly nothing to protect the customer. I intend to drive by the address listed for the business, and will report back my findings. I also want someone to create a faux business and try to establish a promotion via Living Social to confirm my suspicions. Again the website, when I checked had the business's name with a slogan and number and that was it. I can also provide complaints from other customers who never heard from the business.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 17, 2012 in the amount of $30. [redacted] has requested a refund due to his inability to schedule with the merchant to redeem his voucher prior to the expiration date.

Review: I am writing this letter to provide further details for a disputed transaction. On 2nd September 2012, I purchased a prepaid home cleaning service for $94 offered through Livingsocial Canada, on behalf a business called [redacted]. The service terms included a validity of 1 year spread over three visits. Unfortunately, the business associated with the service has been impossible to work with. They do not take phone reservations and request all cleaning to be scheduled over email (which they only selectively reply to). More than once, they have not showed up for the appointment after scheduling it months in advance, causing a great deal of discomfort, even involving the need to take time off from work. After over 10 tries to reach them in the last two months with no response, I have finally given up.

On May 18th 2013, I requested Livingsocial Canada to review this transaction, but they declined to provide any help after investigating for 3 days (Request #[redacted]).Desired Settlement: Please process refund for unused service

Business

Response:

On June 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant was a no show regarding the voucher purchased.

Review: I made a purchase on LivingSocial.com for a personalized photo book from a company called [redacted]. The deal was advertised for $10, for which I was to receive a voucher in the amount of $25 for my [redacted] purchase. The promotional value of the deal was set to expire on April 23, 2013, however, when on that day I attempted to use my voucher I could not because the system said it was expired. I wrote to Living Social's customer service, and told them that it expired earlier than stated, and they said in their initial reply that the deal had expired on April 22, 2013. They sent what seemed like computer generated responses to my complaint and said that the $10 I paid could still be used towards a purchase, but did not address my request that the deal still be honored in the full amount I assumed I would be getting because it was not my fault that the deal expired a day earlier than it was expressed to me that it would. I have two emails of their responses, also showing that they initially stated it expired April 22, and then after they gave April 23 as the expiration date. My deal was not honored in accordance with the terms outlined by Living Social and their advertisement of the deal does not say that the promotional values are subject to expire earlier than stated in the terms.Desired Settlement: I would like for Living Social to check into the matter and see why the promotional value of my deal expired early and honor the deal as it was advertised to entice me to make the purchase, which I otherwise would not have made.

Business

Response:

On April 29, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 29, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for Snapfish on January 18, 2013 in the amount of $10.00. [redacted] was unable to redeem her voucher prior to the expiration.

Review: I purchased 5 coupons of massage sessions from LivingSocial.com on Dec 9th, 2012. I attempted to book massage sessions as stated in the instructions to book on line, 2 months went by without response. I politely contacted this company to inquire the reason and if they are not able to provide me with services just simply give me a refund. They were apologetic and said would try and claims to have found me someone. I had to rush home from my vacation to comply but no one showed. I was angry and their customer service rep was more than rude. I made a complaint to LivingSocial.com, at which time [redacted] promised they would provide me with service and also stated they would honor all 5 package deals. They stalled by telling me "they will find someone for this weekend or the next weekend", then the next weekend.... and on and on, but nothing ever came to fruition. they stalled until exactly 1 day after I could no longer get a refund from livingsocial.com for my purchases, at which point they stopped all communications with me. I have called 3 times and emailed them 4 times with no response, it has been more than 8 months since my attempt to book my massages. I contacted livingsocial for support, they could not get a hold of [redacted] (2 times to my knowledge) and refused a full refund. I have proof for all my claims.Desired Settlement: my refund of $195 + $195 for wasting my time and energy , and an letter of apology.

Business

Response:

Review: On July 19th, 2013 I purchased a LivingSocial voucher for $60 to get my car detailed by [redacted] Auto Detailing in [redacted] MA. This voucher did not expire until October 19th 2013. I called and left a message at [redacted] on July 20th to schedule my appointment as there was no answer all day. My call was never returned. I called again the first week of August and the phone was answered by a man who did not give his name. With 3 months remaining until the expiration of my promotional voucher, I was told that there were no remaining appointments until November 26th. I stated that my voucher was only good until October 19th. This person told me they would still honor my voucher, so I took the November 26th appointment. I should have filed this complaint right then and there as I did not trust the merchant.

I decided to take the merchant at his word and arrived for my appointment on November 26th at 8am and stayed until 9:30am or so. No one ever arrived at the business and no one answered the phone. I immediately emailed LivingSocial and asked for a refund. I was refused a refund because I was told the merchant was still in business, but if I had not heard from the business to reply to the email after 7 days. I was unhappy with this immediate response, but decided to call [redacted] to reschedule. My calls were never answered or returned. After 7 days I replied to the email as directed by [redacted] with LivingSocial. I was told that the merchant answered their phone and I should contact them directly.

At this point, I refuse to do work with a business that right away showed their dishonesty in not honoring their commitment to provide service. I provided 3 months lead time to schedule an appointment and was told nothing was available until after the promotional value expired. This leads me to believe that there was never an intention to honor the promotional value.

LivingSocial has said I should schedule another appointment with the merchant and use the paid value of my voucher. I refuse to fall prey to this type of deceptive business practice and will not work with the business in question. LivingSocial offered to give me "deal bucks credit" for half of my paid value (which is a $30 credit for LivingSocial) and refuses to refund my $60 purchase because it falls outside of the 7 day refund policy. I never had the opportunity to get a refund within 7 days because the merchant did not answer or return my calls. I refuse to accept a half credit after having read numerous complaints against LivingSocial. LivingSocial and [redacted] split profits on actual money that I paid for a promotional value service that was never reasonably rendered even though 3 months of time was given.

LivingSocial is leaning on this refund policy as the reason they do not have to do anything for me. I was made to believe that they are doing me a favor by offering $30 in their credit because they did not need to do anything but fall back on their policy that was impossible for me to abide by as the merchant would not answer their phone.

On December 5th I was finally contacted by the merchant (after leaving a public Yelp complaint) that they were on vacation 11/25 through 12/2. I do not wish to do business with a dishonest merchant and do not accept the LivingSocial response. I realize that this complaint will likely allow LivingSocial to fall back on their 7 day refund policy and claim that they made a reasonable attempt at resolution. Until I receive a FULL refund, I refuse to accept that there has been any resolution. I will never use the business in question or do business with Living Social again UNLESS I receive a FULL refund.Desired Settlement: I only wish to receive a FULL refund. Not a HALF "store credit" .

Business

Response:

On

December 6, 2013, the Revdex.com received a complaint about

LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received

the complaint on December 6, 2013. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because [redacted] Auto Detailing failed to show up to the scheduled appointment

on November 26, 2013.

LivingSocial apologizes for the experience that **. [redacted] had with

this deal. His voucher expired October 19, 2013 and therefore we’re unable to

fulfill **. [redacted]‘s request. However, our records indicate that we processed

a refund for 60 Deal Bucks to his LivingSocial account since **. [redacted] is a

valuable customer to us. In addition we credited his account with 10 Deal Bucks

for the inconvenience caused.

We

hope that this resolves **. [redacted]’s issue.

Best

regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the efforts made by LivingSocial to give me FULL value after repeated attempts to give HALF value until reported to the Revdex.com.

Regards,

Review: On June 21, 2013 I purchased a LivingSocial voucher for "[redacted] Window Cleaning" for $45.00. The voucher was valid until September 25, 2013.

The following is a list of attempts I made to reach [redacted]:

1. June 25, 2013- left a voicemail

2. July 8, 2013 - sent an email

3. July 8, 2013 - left a voicemail

At this point when I called, the voicemail I kept receiving stated that the promotion had been extended through October. I still was never able to reach a person.

I continued to attempt to contact [redacted] as follows:

4. July 17, 2013 - left a voicemail

5. July 31, 2013 - sent an email

6. September 27, 2013 - left a voicemail

7. September 27, 2013 - left a voicemail

On July 31, 2013 I contacted LivingSocial for support on the my inability to contact [redacted] for a window cleaning and requested a refund. The response I received was that since more than 7 days had passed since I purchased the voucher the refund period had passed. I could A. give the voucher to a friend or B. use the promotional value of $45.00 towards window cleaning with [redacted] once the voucher expiration date had passed. These are unacceptable options as the issue is that [redacted] never responded to numerous emails or phone calls and therefore I was never able to schedule an appointment.Desired Settlement: I would like Living Social to refund the $45.00 I paid for a voucher/service that was never rendered in spite of my numerous attempts to contact the business.

Business

Response:

On November 27, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on November 27, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because she’s

been unable to contact [redacted] Window Cleaning & Professional Services.

LivingSocial apologizes for the bad experience **. [redacted] had

with this deal. Our system shows that **. [redacted] has been refunded 45 Deal

Bucks to her LivingSocial account, since the voucher expired September 25, 2013.

In addition, we credited 5 Deal Bucks for the inconvenience caused.

We hope that this resolves **. [redacted]’s issue.

Best regards,

[redacted].

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I would like the amount refunded to my credit card and not as "credits" in my Living Social account.

Review: I have unsubscribed several times from Living Social's email updates, and when unsubscribing did not work, I notified them with an email to their customer service demanding to be taken off the subscription list. I also cited 15 U.S.C. § 7704 in my email, which states that businesses are prohibited from continuing emails after 10 days has passed since the initial objection. I received no response. I am inclined to believe that Living Social's abuse is wide spread, as they inquire about an email address just to enter the site, without any notice that by providing one's email one is consenting to receive weekly and/or daily updates. Though I do not believe I have ever consented or purchased anything from their website and I have followed their unsubscribe protocol, I still continue to receive emails.

Living Social has also failed to respond in a timely manner to specific requests to be removed from their system. I sent the request on January 29, 2013.Desired Settlement: Ideally, Living Social would inform users of their website that they are consenting to daily abuse of their inbox when entering an email address or actually operate a viable unsubscribe system. At bare minimum, Living Social make it easy to send email to their customer service which would actually get a response.

In the event Living Social does not conform to statute 15 USC § 7704, any more than they already are failing to, they should be fined for every instance of spam mail they send.

Business

Response:

On February 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on February 17, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has been unsuccessful in her

attempts to discontinue her email subscription with LivingSocial.

LivingSocial apologizes for the experience that **. [redacted] has had with us. Our

records indicate that we do not have an account associated with the email

address related to this dispute. If **. [redacted] can provide her email address associated with

LivingSocial we would love to assist her in unsubscribing from our email list.

We hope that this helps resolves **. [redacted] ’s issue.

Best regards,

Review: I bought a Living Social Voucher for [redacted]. It expired on June 13, 2013. I called 3 weeks ahead of time to schedule and they only had one appointment left, which I could not make. [redacted] said I should contact Living Social and get my money back. I spoke to Living Social, who said they wont refund me my money and called [redacted]'s, who said they have a few appointments left and I should call them back. I called [redacted]'s yet again, and the woman on the phone was more than rude and acting as if I was wasting her time. She lectured me on waiting until the last minute. She only had one appointment left, which was the same appointment, although she apparently told Living Social she had a number of appointments. Living Social will not refund me my money and said I have to put it towards [redacted]'s, where I will have to pay double to go there to get a massage because the coupon expired. I dont' want to spend another $40 for a place where they were extremely rude and degrading.Desired Settlement: I would like a refund and not have to lose my money if I choose not to walk into a place that literally yelled at me.

Business

Response:

On June 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant had limited availability prior to the expiration of the voucher.

Review: To Living Social

Attached is a copy of a complaint letter that I sent to my Credit Card Company as well as to the Revdex.com.

I find this ridiculous that your refund states within 7 days, first of all. because it might not be used for awhile—as was the case here.

Your tine print should NOT be so fine that we are misled by the service or product.

It is also ridiculous in the case of JUST GO that a language teaching school doesnt seem to understand the meaning of an English word—INDIVIDUAL.

I have purchased a lot from you, as well as from [redacted]. I find [redacted] to be better at backing the customer and refunds.

I havent asked for more than what is owed me. In this case, even though I would rather have a credit back to my Credit Card, I am willing to take Deal Bucks....but this is outrageous that I should be out of pocket more than $300.00.

Under these circumstances, I would NEVER go to either of these companies to do business and, believe me, will pass my story along to many.

Please give this the consideration it deserves and extend a courtesy of Deal Bucks.

[redacted]Desired Settlement: June 25, 2013

Gentlemen:

1 am enclosing the following documents

1.. CC statement with statement closing date of 12/28/2012 for [redacted] CC ending in [redacted]

2.. Also enclosed are the following purchases through Living Social

a. voucher [redacted] to [redacted] for $89.00

b..voucher [redacted] to [redacted] for $89.00

c. voucher [redacted] to [redacted] for $89.00 All 3 vouchers were charged on the same date - December 18,2012 for a total of $267.00 Please look at the Fine Print Area...and see, it is indeed, fine print..I was told at [redacted] that I could not use these 3 vouchers and they would also NOT refund the money NOR would they apply it to the FULL cost of lessons at $30.00 per VA hour lesson. I sent e-mails—NO response, I telephoned—NO response, I sent a letter—NO response. They just chose to ignore my requests to apply the discounted rate for even the full price—which would have resulted in fewer lessons at the FULL rate of $30.00 per hour.

I called Social Living several times and e-mailed trying to get a refund on services that were not going to be used by me because [redacted] refused any of my requests.

Also the following document is enclosed:

1. voucher [redacted] for [redacted] in the amount of $ 169.00 Please read the description below the large Living Social..It specifically says in PRINT [redacted]: D. Twelve Week (2 hours per week) Fast-Track INDIVIDUAL English or Foreign Language Course.

Initially, I called the [redacted] location indicated on this voucher several times and received NO response...only a recording regarding their Group lessons being formed. As you see, I purchased INDIVIDUAL (in plain English). I spoke with a man whose first name as stated as [redacted] and he proceeded to explain to me that I misunderstood—that this is for a GROUP class...I, then, explained to him that I purchased INDIVIDUAL lessons as indicated on the voucher. He stated that I am the ONLY person who MISUNDERSTOOD “individual” for group. If one checks the English dictionary, individual still means ONE.. not several in a group.

I then called Living Social and explained my plight..They were NOT helpful at all explaining to me that it is up to the seller...

So, you see, after several months of trying to get services for these suppliers ([redacted] and [redacted]) I am now complaining to you and will to the Revdex.com, as well.

If these companies refuse to accommodate me for services in any way, then my only recourse is to ask you to do something for me.

Living Social could, at least, give me Deal Bucks toward any future purchases on merchandise or services they have. They have not even offered and, yet, I have purchased hundreds of dollars from the.

I ask for your intervention to, at least, get Living Social to offer me the Deal Bucks since these suppliers refuse me service. It is my understanding from JOHN, at Living Social, that these suppliers ([redacted] and [redacted]) will receive the money anyway.

This is not a good way for Living Social to conduct business with a loyal customer.

Any assistance you can give me is greatly appreciated.

Sincerely,

PS. If their Fine print was as big as the selling print, then there would not be any issues. It is also the arrogance of [redacted] to refuse to even answer. In addition, their hours are inconvenient for any adult such as myself...as they only opened during the week and school season after 3 PM. I work all Saturdays..

Also [redacted] needs to NOT tell a native English speaking person she does NOT understand the meaning of the word “individual”..I clearly understand that the word “group” and “individual” are NOT the same, cc. Living Social cci.Revdex.com

Business

Response:

On July 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had redemption issues and fine print confusion with two vouchers she purchased, [redacted] and [redacted] – [redacted]. **. [redacted] would like a refund or LivingSocial credit for the amount paid for these vouchers.

Review: No refund on non delivery itemsDesired Settlement: Refund

Business

Response:

On August 16th, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 17th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the trouble **. [redacted] has experienced attempting

to redeem this voucher. We have issued a full refund of $30 to the [redacted].

[redacted] used for purchase.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Internet Marketing Services, Online Networking, Coupon Services

Address: 1445 New York Ave NW, Ste 200, Washington, District of Columbia, United States, 20005-2134

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