LivingSocial, Inc

Review: I purchased a coupon from Living Social for house cleaning products. It was my fault for not researching the business prior to purchasing the deal. After several failed attempts to contact the business, I researched into the business to find that the website had not been touched and was very generic. I also learned from customer reviews that no one had gotten any response from the business or received its services. I contacted Living Social to report my concern and that it appeared no customers could contact the business. They assured me the business was legitimate and nothing to worry about. I did this another time before the promotion expired and was told that I should consider the promotion's end time and the business may be busy. Almost a month, and repeated calls, I have not heard back from the company, so I contacted and spoke to a Living Social customer rep. She told me the promotion had expired and there was nothing she could do. Only after I brought up the fact that I had contacted Living Social about my concerns before the promotion expired did she seem willing to help me. She forwarded my issue to the refund department. She also assured me that Living Social does ensure businesses are legitimate before their promotion, despite all the complaints and concerns from fellow consumers about the illigitimate nature of this business. The refund department informed me they could not issue me a refund as it went against their refund policy. They stated that I could still use the $30 coupon towards future services from the business that I believe to be non existant outside a website and phone number.Desired Settlement: My desired outcome is that as a third party supplier, Living Social does more to protect/look out for the customer. I have essentially written off $30 as it was my fault to trust Living Social for conducting background checks on the businesses it represents. Living Social currently is an environment that promotes fraud and illigitimate business and does seemingly nothing to protect the customer. I intend to drive by the address listed for the business, and will report back my findings. I also want someone to create a faux business and try to establish a promotion via Living Social to confirm my suspicions. Again the website, when I checked had the business's name with a slogan and number and that was it. I can also provide complaints from other customers who never heard from the business.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] on November 17, 2012 in the amount of $30. [redacted] has requested a refund due to his inability to schedule with the merchant to redeem his voucher prior to the expiration date.

Review: Hello,

I had purchased a voucher for $252 dollars in January of 2013 to be able to get Scuba Diving Certified at [redacted]. The voucher expires on May 22, 2013. I have called every month since January 18th when I purchased the voucher to be able to redeem the voucher. However, everytime I called they stated we do not have any seats available for that month. Now its May and the voucher is set to expire and I cannot use the voucher because the company had no seats available. I purchased the voucher because I was going to be town from January to June of those months with hopes to redeem it during that interval. However, the company was filled.

I called Living Social and emailed them the situation that I cannot use the voucher due to what they are stating. Instead of issuing me a refund because there merchant will not honor the voucher during the voucher's time interval they are saying well we can push back the time of expiration so you can use the voucher. However, I in January purchased the voucher because I was going to be in town till June. I cannot use an extension of the voucher to my benefit. The company was never understanding of my situation. I even showed them email proof of what I dealt with with [redacted]. Still they were adamant about extending the expiration date instead of giving a refund. This is not looking out for the customer and its $252 which is hard earned money on my part. It takes me 25 hours to earn that. I am devastated that I have not been able to use the voucher during the time interval of usage and losing money. I would greatly appreicate any way you can help me.Desired Settlement: I want a refund of the $252 dollars to my bank account because their merchant never had space to fill one person from the months of January till May. There proposal of extending the expiration date is not helping me because my job will be in another town after June. Please help me.

Business

Response:

On May 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a voucher was purchased on January 18, 2013 for $252.00. [redacted] has been attempting to schedule the voucher but has reported difficulty doing so and is requesting a refund for the voucher.

Review: I purchased a coupon from Living Social (via their website) on 3/21/13. It was for lawn care services from a company called [redacted]. I tried repeatedly to use the coupon but the [redacted] company never delivered. I made three different appointments with them and they did not show up nor did they call to say they needed to reschedule. Then they stopped taking calls altogether. I would get a recording that says their mailbox was full. On 5/2/13, I contacted Living Social and explained the situation and requested a refund. They refused saying they only would provide a refund if the company went out of business. My contention is that since they're not taking phone calls and not following through on the service, so they are not in business. I respectfully request a refund for the full amount I paid for the coupon since it is worthless.Desired Settlement: Refund my $79

Business

Response:

On May 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher and had a negative experience with the merchant. [redacted] is now requesting a refund for her purchase.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 79 Deal Bucks that will be valid until May 29, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: I bought a Living Social Voucher for [redacted]. It expired on June 13, 2013. I called 3 weeks ahead of time to schedule and they only had one appointment left, which I could not make. [redacted] said I should contact Living Social and get my money back. I spoke to Living Social, who said they wont refund me my money and called [redacted]'s, who said they have a few appointments left and I should call them back. I called [redacted]'s yet again, and the woman on the phone was more than rude and acting as if I was wasting her time. She lectured me on waiting until the last minute. She only had one appointment left, which was the same appointment, although she apparently told Living Social she had a number of appointments. Living Social will not refund me my money and said I have to put it towards [redacted]'s, where I will have to pay double to go there to get a massage because the coupon expired. I dont' want to spend another $40 for a place where they were extremely rude and degrading.Desired Settlement: I would like a refund and not have to lose my money if I choose not to walk into a place that literally yelled at me.

Business

Response:

On June 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant had limited availability prior to the expiration of the voucher.

Review: I am writing this letter to provide further details for a disputed transaction. On 2nd September 2012, I purchased a prepaid home cleaning service for $94 offered through Livingsocial Canada, on behalf a business called [redacted]. The service terms included a validity of 1 year spread over three visits. Unfortunately, the business associated with the service has been impossible to work with. They do not take phone reservations and request all cleaning to be scheduled over email (which they only selectively reply to). More than once, they have not showed up for the appointment after scheduling it months in advance, causing a great deal of discomfort, even involving the need to take time off from work. After over 10 tries to reach them in the last two months with no response, I have finally given up.

On May 18th 2013, I requested Livingsocial Canada to review this transaction, but they declined to provide any help after investigating for 3 days (Request #[redacted]).Desired Settlement: Please process refund for unused service

Business

Response:

On June 10, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because the merchant was a no show regarding the voucher purchased.

Review: purchased voucher for services offered by an out of state business. business never visited the location promised in order to fulfill the service sold, as was promised. Living Social will not refund money spent.Desired Settlement: credit card credit

Business

Response:

On June 18, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 20, 2013. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

felt as though he was due a refund for his [redacted] voucher.

[redacted] was refunded in full to his credit card on June 18,

2013.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I bought a juicer from LivingSocial, who have a fine print section that discloses any conditions. No where was it said there was not a return policy. When I contacted them about the refund due to the poor quality and not working product that I was sent, they told me I was out of luck. They didn't offer to take it back, I am stuck with a broken product.Desired Settlement: Return of my purchase

Business

Response:

On July 18 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because he

was initially denied a refund for his [redacted] voucher.

We have investigated **. [redacted]’s issue further. His voucher was

in fact refunded on July 18th. $49 was processed back to his

[redacted].

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: On May 24th I purchased a [redacted]: B. Two Weekly Lawn Mowings voucher number [redacted]. I purchased the lawn mowings for the two weeks that we were going to be out of town in June. I made my first attempt to contact [redacted] on May 28th to schedule my lawn mowings. After several attempts to contact them, they finally got back in contact with me on June 7th and scheduled my lawn to be mowed for week 1 the 20th or 21st of June and the 2nd week of mowing for the 27th or 28th of June. I went out of town knowing that I had my lawn taken care of.

We left the 18th of June for our vacation, and my parents came to stay at our house as their house was having major renovations done the two weeks we were going to be gone. On Saturday the 22nd of June I talked to my Mom who said the yard had not been mowed. We then learned on the 25th from my parents that our lawn had been mowed, but not by [redacted] but by our kind neighbor. When we returned the night of June 30th our lawn had still not been mowed once by [redacted].

I contacted livingsocial.com via their website contact web and filed a complaint and asked for a full refund because service had not been delivered as promised. The following is the LivingSocial Help Request #[redacted]. I filed my request for a full refund on July 1st. I then followed up on July 8th, asking for a full refund and an update on when that would happen. On July 16th on contacted them once again requesting a refund and an update for services not had not been rendered when scheduled. On July 18th I sent a final email requesting the refund. Each time, except the 18th I received the automated reply of "Hi [redacted],

We’re working on getting the best possible information for you, and will let you know as soon as we have it. Thanks for your patience—we'll be back in touch shortly. If you still have questions, please reply to this email. We're happy to help. Thanks for LivingSocial!"Desired Settlement: I am requesting that Revdex.com help me get the a refund for services that were not rendered under my agreement with living social. The cost was $35.00

Business

Response:

On July 19, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

did not receive the service she paid for from [redacted].

We have investigated **. [redacted]’s issue further and apologize for

the issues she has had attempting to redeem her voucher. We have issued a full

refund of $35 to [redacted] used for purchase.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: I bought a coupon to a racing company. the racing company has fail to honor the coupon and living social refuse to refund my money

paid living social 159.00 for a coupon to [redacted] for a race car experience. made a booking 6 mth prior to the date. 2 wks before the driving date [redacted] cancelled the session because they claimed that their cars were held up at the border. After 6 attempts to rebook they stop communicating with me. I refered back to living social for my money and now they are saying the refund date has passed. I did not get anything I paid for. and now they wont give me back my money.Desired Settlement: I only want my 159.00 back for what I paid for.

Business

Response:

Review: I purchased a voucher from Livingsocial for a pest control treatment with [redacted] who came out and sprayed on 7/12/13. Days later, there were still spiders and roaches. I contacted [redacted], the owner of the pest control company, who told me he would come back out and re-spray. He did not show up or bother to call saying he couldn't make it. I let him reschedule again, yet he didn't show up that time either or bother to call. He did offer to come back out again, but after him not showing up twice in a row, I couldn't stay home from work again yet to be stood up for a third time. When I asked for a refund, he hung up on me. Since I bought this voucher from Livingsocial, they have been working with me to figure out a solution. A rep named [redacted] from Livingsocial verbally told me that the voucher could be marked unredeemed and that I could receive a refund to my credit card since I was a valued customer. I never heard back from [redacted], but have been in contact with [redacted] and [redacted]. Neither of them would honor the refund that [redacted] offered me, only a credit to my livingsocial account. There is a record of the phone conversation saying I can receive a refund.Desired Settlement: I would like Livingsocial to honor their employee's word and process a refund to my credit card instead of the deal bucks they gave me, as the pest control company they did business with is highly unprofessional and unethical.

Business

Response:

On August 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 15, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] purchased a voucher for [redacted]. The merchant came to the house, but a few days later there were still bugs. **. [redacted] tried to contact the merchant and was [redacted] was a no show three times, she would like a refund for this deal.

Review: I purchased 5 coupons of massage sessions from LivingSocial.com on Dec 9th, 2012. I attempted to book massage sessions as stated in the instructions to book on line, 2 months went by without response. I politely contacted this company to inquire the reason and if they are not able to provide me with services just simply give me a refund. They were apologetic and said would try and claims to have found me someone. I had to rush home from my vacation to comply but no one showed. I was angry and their customer service rep was more than rude. I made a complaint to LivingSocial.com, at which time [redacted] promised they would provide me with service and also stated they would honor all 5 package deals. They stalled by telling me "they will find someone for this weekend or the next weekend", then the next weekend.... and on and on, but nothing ever came to fruition. they stalled until exactly 1 day after I could no longer get a refund from livingsocial.com for my purchases, at which point they stopped all communications with me. I have called 3 times and emailed them 4 times with no response, it has been more than 8 months since my attempt to book my massages. I contacted livingsocial for support, they could not get a hold of [redacted] (2 times to my knowledge) and refused a full refund. I have proof for all my claims.Desired Settlement: my refund of $195 + $195 for wasting my time and energy , and an letter of apology.

Business

Response:

Review: I purchased s Voucher for a cleaning service on Aug 8, tried calling for apt as voucher says to do, no ability to even leave a message, emailed

the company as well, still no response, contacted living social support service and was told to email them which I had already done. They were still

in the process of selling more vouchers even though the company already could not keep up with the demand. I feel living social just wants the

money and does not really help the consumer by allowing this to continue. I see they have had 974 complaints filed over the past 12 months, perhaps

the Revdex.com could take further action on behalf of the consumers that are lulled into a scams.

Thank you for your time,

Business

Response:

On September 1, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because **. [redacted] has not been able to contact [redacted] in order to redeem her voucher. **. [redacted] would like her house cleaned for what was purchased.

Review: I purchased a voucher for make-up application. The voucher title, which I can supply, states make-up application. I was told by the business supplying the service, [redacted], the voucher specified "eyes only". When I called Living Social, I spoke with [redacted] who agreed the description did not specify the voucher was for "eyes only". I stated that I purchased the voucher with the understanding that it was for full make-up application and would be fine keeping the voucher if they would honor the full-make up application. The representative said they could not honor the full make-up application and they could not issue a refund for the misunderstanding. I asked to speak to a supervisor. I was placed on hold for approximately 20 minutes before I was able to speak with a supervisor, [redacted]. Once the supervisor answered, she stated I knew what I was purchasing before I bought the voucher. Therefore I was not entitled to a refund for the voucher nor would the make up application in which the title states be honored. When I stated I was misinformed and did not understand the terms based on the title and the lack of wording stating it was for eye make-up only, I was told I was told nothing would be done. I was given the case number [redacted] to refer to when I told the supervisor I would be filing a complaint.Desired Settlement: I would like for the $45 I paid for the voucher to be refunded to me.

Business

Response:

On September 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she stated that the title of the voucher was misleading and therefore **. [redacted] would like a refund for the amount of the voucher paid.

Review: I purchased a coupon for admission to [redacted] for $19,I never used it, and will never use it. I want a refund, but they refused.

Business

Response:

Review: Did not deliver item paid for. Ignored over 75 emails, multiple phone calls. Did not honor voucher from livingsocial.com

I purchased a canvas online in June 2013. The company stated it takes 4-6 weeks for delivery. By end of August 2013, they emailed saying there were production delays and they would try to get the item shipped soon. As of November 2013, no more correspondence and no shipped item. They ignored all emails (I have literally sent over 75) and called a dozen times.

The item in question is a canvas production of a photo.

Further, they did not honor a voucher purchased from living socialDesired Settlement: I would like a refund for the item that wasn't shipped. A refund for the voucher they aren't honoring and an explanation of what happened.

To date, they haven't responded to any emails or calls. Now their emails bounce.

Their website is up and I worry other people are losing their money.

Business

Response:

On November 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on November 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she did not receive a photo to canvas print she had ordered.

LivingSocial apologizes for the experience that **. [redacted] had with this deal. LivingSocial has added 35 Deal Bucks onto her account. We are also always available at help.livingsocial.com if **. [redacted] needs assistance with future orders.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Review: Living Social claims that due to some small print, the item I ordered via their website is not refundable/returnable and no credit will be considered. I call this false or misleading business practice,, and this is not for an $2 item, this is for a near $140 item, that LivingSocial along your deceptive business partners obviously created to scam the public.

When the product ordered didn't arrive in 20 days, I contacted LivingSocial. At that time they indicated they had 2 weeks to process and send to their "business Partner", and subsequently the "business partner" had an additional 10 to 14 days to process. At that time I suggested that because the process time was not disclosed and the gift ordered would not arrive in a reasonable time that I would like to cancel the order.

I was informed by Living Social that since the order was in process, I must wait for delivery and then return the item for refund/credit. When finally the product was received I discover that the device was obsolete and not compatible with current technology - so unusable.

Now when I contact Living Social to return the item, they say that the "SMALL PRINT" states the item may not be returned.

Additionally, my family has ordered just two things from your website and both went bad. The other was a personal service order that your business partner (after paid for) decided that would not honor any more because you sold too many.

Again, this is an example of creating deception along with your business partners and leaving your customers without resolve.Desired Settlement: Refund amount paid plus expenses $240

Business

Response:

On January 11, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted].

LivingSocial received

the complaint on January 11, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because he is wishing to return his item

purchased through our LivingSocial Shop department on December 20, 2013.

We’re sorry for any

inconvenience that **. [redacted] has encountered regarding his order for the [redacted] with [redacted]. We have confirmed that the item **. [redacted]

purchased does state within the Fine Print section of the deal, which is

available prior to purchase, that this item is final sale and is not eligible

for return. The information listed for this deal does clarify that this

item is produced by [redacted] (which is owned by [redacted]). As [redacted] is

the creator of the [redacted] operating system, this item was created to work

with their proprietary software. We have added 30 Deal Bucks to **. [redacted]’s LivingSocial

account for him to use towards another purchase with us but we will be unable

to accept a return for his order. These Deal Bucks will be applied

automatically towards his next purchase with us and won't expire for a year.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

While Living Social states something about rules respect to "FINE Print" they have not provided said "fine Print". Further they have removed the product in question from their website so that no supposed "fine print" my be reviewed.

Review: I have unsubscribed several times from Living Social's email updates, and when unsubscribing did not work, I notified them with an email to their customer service demanding to be taken off the subscription list. I also cited 15 U.S.C. § 7704 in my email, which states that businesses are prohibited from continuing emails after 10 days has passed since the initial objection. I received no response. I am inclined to believe that Living Social's abuse is wide spread, as they inquire about an email address just to enter the site, without any notice that by providing one's email one is consenting to receive weekly and/or daily updates. Though I do not believe I have ever consented or purchased anything from their website and I have followed their unsubscribe protocol, I still continue to receive emails.

Living Social has also failed to respond in a timely manner to specific requests to be removed from their system. I sent the request on January 29, 2013.Desired Settlement: Ideally, Living Social would inform users of their website that they are consenting to daily abuse of their inbox when entering an email address or actually operate a viable unsubscribe system. At bare minimum, Living Social make it easy to send email to their customer service which would actually get a response.

In the event Living Social does not conform to statute 15 USC § 7704, any more than they already are failing to, they should be fined for every instance of spam mail they send.

Business

Response:

On February 17, 2014, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on February 17, 2014. **. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she has been unsuccessful in her

attempts to discontinue her email subscription with LivingSocial.

LivingSocial apologizes for the experience that **. [redacted] has had with us. Our

records indicate that we do not have an account associated with the email

address related to this dispute. If **. [redacted] can provide her email address associated with

LivingSocial we would love to assist her in unsubscribing from our email list.

We hope that this helps resolves **. [redacted] ’s issue.

Best regards,

Review: The ad that the company had was for driving a [redacted] or [redacted] car or "a similar car". After I purchased 2 of these vouchers I went to book the times to drive the cars only to find out that no times were available. They tried to get me to drive a [redacted] or a [redacted]. These are far from "similar cars"! I have asked for a full refund since what I paid for was not even close to what was advertised. Had they advertised to drive the [redacted] or [redacted] I would NEVER have purchased this.Desired Settlement: I want a full refund of the $278 that I paid.

Business

Response:

On October 14, 2014 the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial

received the complaint on October 14, 2014. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because he requested a credit card

refund for a purchase made on October 9, 2014 for [redacted].

LivingSocial has reviewed [redacted]’s request and

apologizes for any inconvenience he has experienced thus far. We’re unable to

fulfill [redacted]’s request for a credit card refund. We have confirmed that

[redacted] has availability for all types of vehicles listed on the deal,

and we encouraged [redacted]’s to schedule as soon as possible. As specified in the Fine Print, vehicle preferences

are first come, first serve and based on availability. Also per the Fine Print,

this event is nonrefundable and only in the event of a cancellation can his

voucher be fully refunded. Additionally, LivingSocial has not received any

further complaints regarding this merchant and have verified that they’re open

and honoring vouchers as advertised.

Since [redacted]’s refund request was made outside of policy, we’re

unable to provide any type of refund. We hope that this resolves [redacted]'s

issue.

Best Regards,

Chelsea

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:there is no availability on the weekends when I am free to go to the event.

Regards,

Business

Response:

On October 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our October 15, 2014 response on October 16, 2014. Mr. Ochwat rejected LivingSocial's response via the Revdex.com because of [redacted]'s availability to provide the driving experience on the weekends. LivingSocial has reviewed [redacted]’s request and apologizes for any inconvenience he has experienced thus far. LivingSocial has confirmed that the [redacted] is available to reserve the driving experience on the weekend of Saturday, October 24, 2014 and Sunday, October 25, 2014. We encourage [redacted] to schedule with [redacted] as soon as possible. As specified in the Fine Print, vehicle preferences are first come, first serve and based on availability. Also per the Fine Print, this event is nonrefundable and only in the event of a cancellation can his voucher be fully refunded. [redacted] is honoring vouchers as advertised. [redacted]’s refund request was made outside of LivingSocial's policy and we’re unable to provide any type of refund.

Review: I contacted them about a deal they were selling in which the merchant was distributing defective merchandise/broken in transit merchandise. They emailed me and told me to contact the merchant directly, without asking if I had done so. Ten when I recontacted them to let them know that I had contacted the merchant to no avail, I have been ignored.Desired Settlement: If they are going to sell on behalf of a dishonest and non-communicative merchant. Then they should be held responsible if the merchant decides to ignore the customer.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the

complaint on April 3, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for

an item that arrived damaged.

LivingSocial

apologizes for [redacted]’ experience. She already disputed the charge

through Paypal and was refunded. A confirmation email of this was sent to her

on April 2, 2013.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a Living Social deal voucher for $29, which stated: Carpet Cleaning for Three Rooms Up to 2,000 Square Feet. The owner does not respond to emails, the website has gone down, and the phone number is disconnected. Apparently the owner has done this before and collects the "deal" money through Living Social and [redacted], then never cleans anyone's carpets. Here is a [redacted] list of reviews of other customers who have been burned by this business: [redacted] Living Social also refuses to issue refunds stating that the business "exists" and therefore they are not liable and it is up to the business to solve disputes.Desired Settlement: I would like a full refund of $29 and an apology.

Business

Response:

On April 2, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted]

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 5,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for carpet cleaning from [redacted] on December 14, 2012 for $29. She is requesting a

refund because she has not been able to get in contact with the merchant.

LivingSocial

apologizes for any difficulty [redacted] experienced. We have confirmed several

times that the business is open and operating. We have given [redacted] the

merchant’s personal cell phone number as well as alternate email addresses. In

addition, the merchant has an online scheduling feature. Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant is out of business, and neither of those are the

case in this situation. However, we do understand [redacted]’s frustration. As a

courtesy outside of policy, the purchase has been refunded in Deal Bucks as a

credit to [redacted]’s LivingSocial account. She may use the credit toward

future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because my money was finally refunded. I do NOT acknowledge that the business Living Social is selling vouchers for ([redacted]) is legitimate. It is 100% a scam business and Living Social is knowingly selling fraudulent vouchers to a non-existant business.

Regards,