LivingSocial, Inc

Review: On 12 March, 2013 I purchased a home cleaning service offered by Living Social for $149.00 as a gift for mywnd to give her a break from house cleaning, since her mother just passed away. My wife called the cleaning service and scheduled an appointment for 23 March, 2013 at 0900 hours. On 23 March, 2013 no one showed up. We contacted Living Socia they stated that they will open a case and look into what happened. On 28 March, 2013 we called again and was told we should hear something in a day or two. On 3 Apr 2013, we called again n told the exact same thing as before and that there was no new information. I requested a refund and stated that I did not care what happened, just wanted my refund and was told that it was outside of their refund policy. I asked for a manager and was told there wasn't one. I stated that I will take the issue further and await their call.Desired Settlement: Full refund

Business

Response:

Review: I am really disappointed with the resolution of my issue. On 4/12/2013, I visited the [redacted] and found out the restaurant is not longer operating and certificate was no longer valid because the restaurant shut down. When I emailed/called livingsocial they indicated that they cancelled the certificate on Feb 15. Livingsocial never contacted me about it nor was it removed from my account; I had to waste a trip to the location to find out. Worst of all, Livingsocial is not even crediting me the $7 dollars for the purchase because I used a promotion. I have been a loyal customer since the beginning and a Plus member but I've cancelled my account due to this. Thanks but no thanks Livingsocial.Desired Settlement: I would like a refund of $7.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9504179. LivingSocial received the complaint on April

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for $15 to spend on food and drink

at [redacted] on December 31, 2012. While this deal was normally $7,

[redacted] received it for free by using a promotional code. He is requesting a

refund because the merchant went out of business.

LivingSocial

apologizes that [redacted] was not informed about the closure of the restaurant.

However, he cannot be refunded money that he did not spend. He received this

voucher for free. The representative he spoke with when he called LivingSocial already

gave him 14 Deal Bucks in credit to use on future LivingSocial purchases. This

was given as a courtesy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a service through living social for a interior and exterior car detailing for 39.00 at [redacted] on [redacted] in [redacted]. When I arrived at the merchant, he told me that in order to do the detailing I would have to pay 25.00 more due to having leather seats. No where in the fine print was this specified and living social has admitted that. He said that if I didn't want to pay the extra 25.00 that he would just vacuum the car. This is not the service I paid for. I paid for an interior and exterior car detailing.I have been speaking to living social And they are unwilling to issue a refund or credit my living social account.

I can forward you my voucher so you can see the terms of that voucher.Desired Settlement: I would either like my credit card refunded or my living social account to be credited for the amount of the purchase

Business

Response:

On May 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May

1, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for auto detailing from [redacted] on October 4, 2012 for $39. She is requesting a

refund because she states the merchant wanted to charge extra for cleaning

leather seats.

[redacted]’ request

is outside of the refund policy. The merchant verified that there is an

additional fee (as stated in the fine print) for vehicles that are not cleaned

sufficiently. The fee was needed to deodorize and clean the seats prior to

treatment. As a courtesy outside of policy, the purchase has been refunded in

Deal Bucks as a credit to [redacted]’ LivingSocial account.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Back in either November or December I purchased a voucher through Living Social. In late March/early April I attempted to use it. It was for a car detailing. The company seems to have gone out of business. At first living social was going to credit my account. When I asked for a refund, they said they only do that if the business that the voucher was for was out of business. I pointed out that it was; and they agreed to give me a refund. I then realized however that inbetween the time I bought the voucher and the time they gave me a refund, I closed that bank account. When I pointed this out to Living Social, they told me to contact that bank ([redacted]). [redacted] told me they cannot do anything with closed accounts and that if someone tried to credit a closed account, it will bounce back to them. I relayed this information to Living Social. They then told me they could refund a new bank account if I add it to my Living Social account. So, I logged into my account, deleted the old card and added the new one ([redacted]). Now they tell me I should not have deleted the old card because now they don't have access to it and I need to contact [redacted] again. I pointed out to them that they they should have told me in advance not to delete the old card. They acknowledged this was an overview on their part but are still telling me to contact [redacted]. I am sick of being in the middle of this. This is poor customer service; I am constantly being given the run around. I am asking for a full refund; and if [redacted] needs to be dealt with, Living Social should deal with them. This refund is their problem, I should not be made to do all of this work - I do not have time for this. They initially tried refunding my CLOSED account on April 10th.Desired Settlement: I would like a full refund either mailed to me as a check, or deposited into my [redacted] account.

Business

Response:

On April 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because a refund was processed to a credit card no longer in use and she is having difficulty locating the funds.

On April 10, a full refund was processed for the deal in question to a credit card ending in [redacted]. Because the transaction was successful on our end, [redacted] will have to contact her banking institution directly. The transaction ID for the refund in question is [redacted].

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have already contacted my old bank ([redacted]) and was told they can't do anything with closed accounts. They told me that Living Social should have gotten the funds "bounced back."

Additionally, if a business is going to give a customer a refund, they should not make the customer jump through hoops to get it.

Regards,

Business

Response:

On April 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 26, 2013 response on April 29, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she is unable to locate the funds for a refund processed on April 10, 2013 in the amount of $105.00.

Review: Living Social advertised a deal offering 2 in-home massage treatments for $39. "Tax and gratuity excluded." I printed out the voucher; the voucher stated the same thing, and said, "please tip on the pre-discounted total." When I registered, there was an additional bill of $53 - Gratuity / HSC$18Travel Cost$3.66Other Cost(s)$0Tax$4.88Owed$53.08Now, I expected the tax, and I expected to pay a tip -- but I did not expect this to total more than the cost of the vouchers. The travel cost -- doubled, though two treatments were to be delivered at the same location -- should have been only $3.66, and in addition, this was not mentioned at all in the "fine print."But the mandatory 'gratuity,' and the amount? Was not mentioned in the deal, OR on the voucher. I have bought massage deals through Living Social before and been quite pleased (and I tipped!) but this 'fine print' that more than doubles the cost is not acceptable. For two vouchers that totalled $78 I am expected to pay an additional $106.If they had been up-front about this? I'd probably have considered it a reasonable price. But the dishonesty makes me unwilling to have anyone from this company in my home, and Living Social just wasted half an hour of my time on the phone, on hold, to tell me that they consider my request invalid

Product_Or_Service: Vouchers for massage

Order_Number: Vouchers [redacted]

Account_Number: Vouchers [redacted]Desired Settlement: DesiredSettlementID: Refund

I want the $78 I paid refunded. I don't intend to give another penny to a company that was dishonest with me from the start.

Business

Response:

On May 7, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on January 5, 2013 in the amount of C$78.00 for [redacted]. [redacted] would like a refund because she does not want to pay the additional gratuity and tax invoiced by the merchant.

Review: I bought a LivingSocial voucher on 7 december 2013 for $55.00 for a wine/food tasting for two at [redacted] in Brooklyn, NY. The voucher has a "Promotional Value" valid through 14 June 2013. Before I could use the voucher the business closed down. The voucher LivingSocial provided says "we will provide refunds upon request only where the relevant merchant has gone out of business before the promotional period ends." This would seem to me to be the case I have here. I have tried since 22 April to obtain a refund. The first response from LivingSocial was them sending the email address for the closed business. I sent the business an email but no response. I have since tried through LivingSocial again several times but have not been satisfied with their responses which do not take into account that I cannot use the voucher as the business no longer is in operation. I do not see on their website or other materials where "promotional period" is defined. The average person would take that to mean the "Promotional Value" period on the voucher. I have asked several times that they direct me to the definition of "promotional period" on their website but now they have stopped responding to my emails.Desired Settlement: I would like my credit card refunded the $55.00 paid. I would also accept $55.00 credit to use on LivingSocial with at least 3 months expiration to allow for access to deals I might want to purchase.

Business

Response:

On May 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 18, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she requested a refund for her voucher to [redacted] and her request was denied.

As of today, a full refund has been processed in the form of LivingSocial credit. [redacted] now has a balance of 55 Deal Bucks that will be valid until May 20, 2018. These Deal Bucks will be applied automatically to her next LivingSocial purchase unless specifically restricted by The Fine Print of the deal.

We hope that this resolves [redacted]’ issue.

Best regards,

Review: No refund on non delivery itemsDesired Settlement: Refund

Business

Response:

On August 16th, the Revdex.com received a

complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 17th. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she was denied a refund for her [redacted] voucher.

We apologize for the trouble **. [redacted] has experienced attempting

to redeem this voucher. We have issued a full refund of $30 to the [redacted].

[redacted] used for purchase.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Living Social coupon for duct cleaning service and the company never performed the service and Living Social refuses to refund my money. They are claiming that my complaint is with the company to perform the service as they did not show up. However, I paid Living Social for the coupon and they have an obligation to perform on my behalf in disputes and they are not doing so.Desired Settlement: Refund the $49 paid for the coupon.

Business

Response:

On December 16, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

21, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he would like to be refunded for his purchase to

[redacted] Duct Cleaning because the merchant didn’t show up for their scheduled

appointment.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this deal.

We hope that this

resolves As a courtesy, LivingSocial has credited 49 Deal Bucks to **.

[redacted]’s LivingSocial account. This amount is equal to the amount paid for

the voucher. The Deal Bucks will automatically be applied to **. [redacted]’s

next purchase, unless restricted in the Fine Print of the deal.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

While I do not prefer this option and find it interesting that this can now be offered to me when I have correspondence from LivingSocial that this is not an option, I have reviewed the response made by LivingSocial in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company Living Social violated the advertising agreement

There is a policy on my website and Living social that advise customer of a 24 hour cancellation policy to avoid losing on-line voucher. The offer I advertise with this company was. Pumpkin, Cranberry, or Cherry Facial Peel, Once I realized money was taken from my desp. balance I tried to resolve this issue first on 2/1/1 [redacted],Merchant Services | Living Social. By email I explained to him why [redacted] (Client) voucher was forfeit because I

advised her that canceling and appointment for the 2nd time with less than 1 hour notice she would forfeit the deal.

I had too pay the skincare therapist for being there even though [redacted] did not show. So I redeem the voucher as payment. After explaining this ordeal to [redacted] with Living Social his response to me was "In order to prevent members from receiving refunds who have violated your cancellation policy, we suggest redeeming the vouchers when members call you to make a reservation We are not able to reconcile the funds for the refunded voucher". That is the opposite of how the deals managed not that it would have matter.

I had no Idea a company of that size would cheat their merchants

What is very upsetting was the way this was handle by Living Social employee he went into my Merchant account and changed the status of the redeem voucher to unredeemed Lied about doing it and gave the client her money back. The amount of money due to me was already only 1/4 of what I charge for the service so for corporation to take my money and not respect our business arrangement is unexceptableDesired Settlement: The company still owe me $67. that was supose to be direct dep on 3/15/13 As of today it still is not there 3/19/13. To resolve issue full payment within 48 hrs, work on better Merchant service,

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she ran a promotion with LivingSocial for her business and

had not received her final check and also requested to be compensated for a

specific consumer’s voucher that was refunded.

[redacted] contacted

LivingSocial on March 19, 2013 and was informed that her payment was sent on

March 15, 2013 and that it can take 2-5 business days to process, depending on

the receiving bank. [redacted] should now have those funds.

As far as the

customer in question who was refunded, LivingSocial reserves the rights to

issue refunds under extenuating circumstances. We apologize for the difficulty

[redacted] experienced with a mutual customer, however, we are not able to

reconcile the funds for the refunded voucher.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I had a contract with living social that outline the conditions of customers forfiting voucher or being charge a no show fee. They never said they would not honor the policy by refunding a voucher I redeem for a no show appt. This was not a mutual customer because she never came to my office, As I said before as a vendor it cost me product and I still had to pay the therapist who showed up for this client. I am not in my office so I can't upload the contract right now

Regards,

Business

Response:

On March 20,

2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our March

26, 2013 response on March 27, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she is requesting compensation for a

consumer who was refunded.

As previously explained, LivingSocial reserves the right

to issue refunds based on extenuating circumstances and our Consumer Services

Representatives are trained to make educated decisions based on the situation

that is described to them.

In this particular case, the customer was refunded on January 7, 2013 because

of a scheduling issue between the customer and merchant and a screenshot of a

text message exchange between the two where [redacted] directed the customer to

LivingSocial to ask for a refund. [redacted] then contacted LivingSocial on

February 8, 2013, over a month later, which is when she expressed her displeasure.

Moving forward, if [redacted] encounters a

similar issue, we ask her to please reach out to us immediately so that we can

notate the member’s account discouraging a potential refund from being

processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The customer did have a choice to request a refund if the business hours did not work out for her. But she refused that option and set an appt. twice after that text. I do have a copy of the rest of our text message not just one reply. So I still want LS to pay for the vouchure

Regards,

Review: I purchased entry for a Zombie Run February 23 2013 that will be in [redacted] on March 23, 2013. I purchased this on my Living Social App that I have installed on my phone. The expiration date that is written in bold letters is the day of the event which is March 23, 2013. Apparently there was some fine print to go to another website to register by March 1, 2013. I didn't see this fine print until March 11, 2013. I attempted to go to the website and register but it would not recognize my Promo code from Living Social. I tried to contact with the website [redacted] for a week. When I was eventually able to get someone on the line, they told me that I need to contact Living Social, which I did. They responded with the following "We're sorry your deal for T[redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy. Since registration was not completed in time your voucher is forfeited." My compliant deals with MISLEADING advertising. The event has not passed, therefore why are they keeping my funds? I can understand them not allowing me to participate in the run, although when I first found this issue the run was only 80% sold and they were still selling tickets as of this weekend. In my opinion, this is bad business. If this happened to at least 20 other people that's over $500 they have received free and clear.Desired Settlement: Refund my credit card or atleast provide me with a credit to use on future Living Social deals, if I decide to use their service again!

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the

complaint on March 20, 2013. [redacted] sent a complaint via the

Revdex.com regarding LivingSocial because she purchased a voucher

for a ticket to a 5K Zombie Mud Run from [redacted] on February 22,

2013 for $25. She is requesting a refund because she did not register by the

Marcg 1, 2013 deadline that was required.

[redacted]s vouchers states that a refund may only be issued within 24

hours of purchase, so her request is outside of the refund policy. In addition,

the March 1, 2013 registration deadline was listed in the fine print prior to

making the purchase, as well as on the voucher itself that [redacted]

received after purchase.

The voucher is also

showing as redeemed, meaning [redacted] was able to register, and

her name was on the list at the race for check-in. Since the event date was

March 23, 2013, LivingSocial assumes [redacted] was able to attend.

However, if she was not, a refund may not be issued as it is outside of the

refund policy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I bought a deal from Living Social. It was for a ski resort in [redacted] called [redacted]. The deal cost $179.00 and it was 4 learn to ski or snowboard and 4 hot chocolates. The promotional value is valid through March 31st. We found out the ski club closed for the season before my promotional value expired.So I called living social to get a refund or to extend my voucher so I can use it when the ski resort reopens. I was told no to both request. I also called [redacted] and was told no. Living Social and the ski resort says I still have $179.00 to use when they reopen but it will not be the same deal I originally purchased.Desired Settlement: I would like a refund or have my voucher extended .

Business

Response:

On March 25, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on

March 28, 2013. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she purchased a voucher for four skiing and

snowboarding packages from [redacted] on December 17, 2012 for $179.

She is requesting a refund because the mountain closed for the season on March

11, 2013 and she was not able to redeem the voucher.

LivingSocial

apologizes that [redacted] did not use the voucher prior to the mountain

closing for the season. The voucher is subject to the weather conditions on the

mountain, and [redacted] had since December 17, 2012 to use the voucher. [redacted]’s refund request is outside of the refund policy, and we informed her

that she could still use the voucher for the amount paid toward services with

the merchant when they reopen. However, as a courtesy outside of policy, the

purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. She may use this credit toward future purchases on

LivingSocial.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I feel this is not acceptable. I had asked for my credit card to be refunded or extend my voucher for a later date. Living Social did neither. I have been in contact with an attorney. They will be contacting Living Social for me.

Regards,

Business

Response:

On March 25, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our March 29, 2013

response on April 5, 2013. [redacted] rejected LivingSocial’s response via

the Revdex.com because she wants a refund to her credit card or an

extension of the expiration date on the voucher.

We’re sorry we were not able to fulfill [redacted]’s request. As previously

stated, her request is outside of the refund policy. The merchant would have

honored the paid value once they reopened next season, but as a courtesy

outside of policy, we refunded the voucher in Deal Bucks so that [redacted]

can use the credit on future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:as I previously stated before I am requesting a refund to my credit card or for my voucher to be extended.

Regards,

Review: Living Social's website was hacked & the company took it upon themselves to expire their customer's passwords used to enter the site. The customer's were notified to change their passwords. Upon my attempt, I never received the email with the link supposedly sent by Living Social. I emailed them notifying them of this. They insisted (via email) that it was sent but that my server didn't receive it...however, the emails telling me this were received. They insisted I provide an alternate email address. I do not have another one, yet they persisted. They refused to re-instate my password or find an alternative means to send me whatever link is necessary to change my password. I asked several times for a phone number to contact someone verbally. I was refused twice. Then I was given a number with a disclaimer that said "this number will only instruct you to email us." Finally, I provided an alternate email address and STILL have not been sent this link so I can reset my password. I've asked for a full refund of all "deals" that I've purchased via the website because I do not and have not had access to them for over a week. This is through NO FAULT of my own and due to Living Social's refusal and failure to cooperate with me. My "deals" are expiring and they are limiting and/or denying me the time I would have had to use them if I had had access to my account.Desired Settlement: I would like a refund in full of all unused deals that I've purchased & any unused money has previously been refunded to my account, along with a print out of said deals for my own verification. Then, I want my account canceled after the refund has been received by me.

Business

Response:

On 5/10/2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on 5/12/2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had trouble accessing her account after LivingSocial expired all consumer passwords and sent information on how to create new ones. This was done in an effort to increase security.

Review: I purchased 2 voucher for photography services including all high-res images on DVD, a web gallery and 5 retouched photos from [redacted] through the LivingSocial deal site. The vouchers were supposed to be valid for 1 year. I used 1 voucher within 3 months and was pleased with the photos despite a complete lack of professionalism. I tried to book the second session within the last 3 months of the deal. The merchant could not fit me in. I complained to LivingSocial and the merchant extended my deal another 2 months until he could fit me in. LivingSocial offered me a credit at that time although the merchant had already agreed to fit me in. It was not clear if this was an apology for bad service or a refund since their wording said

"We hate to think you experienced any bumps in the road while redeeming your deal for [redacted]. As a courtesy, we’d like to offer you an out-of-policy Deal Bucks refund. To accept this refund, please reply to this email to let us know, and we'll be happy to credit your account with Deal Bucks equal to the paid value of your voucher."

I responded with the following and never heard back on this (no credit or refund was issued).

"[redacted] agreed to extend the date to redeem for me so I have an appointment scheduled in March. While I did experience bumps in the road to redeeming, I would still like to use the session in March. Your email is unclear as to whether a refund for my trouble, would or would not also negate my ability to use/redeem the voucher. My main goal was to get what I paid for which I will be getting in March (granted 3 months after I wanted to redeem). Therefore if accepting your refund means I cannot use the voucher then I refuse the refund. If the refund is instead simply a courtesy since I had problems with the redemption but I can still use the voucher, then I accept the refund and thank you for your excellent customer service."

Since the voucher was being honoured, I let it pass.

I then have my session which was a disaster. The merchant claimed to be having an allergic reaction - I was sympathetic and offered to get him benedryl. He refused and said he was fine. He sat in his chair and did not move for the bulk of my daughter's photo session which was supposed to be 1 hour according to the voucher. He did not attempt to engage my daughter at all nor did he attempt to reschedule. Further he tried to end the session 3 times and I finally let him after 40 minutes sine he threatened to not provide the high-res images. A friend of mine had the session immediately following mine and we stayed to watch. He was completely different and got off his seat and tried to take some decent photos although he ended their session early as well.

He normally paints the set white with quick dry paint right before the session - he did not do this so there are black marks in every photo which he should remove as a courtesy (last year he retouched the 5 images promised as well as any images that had set issues).

I took the images with me on a USB key since the previous session I had he was not able to provide the images on DVD as he promised and I had to drive to his office with a DVD to obtain SOME of the images. He stated at that time that he would not provide the web gallery (included in the voucher) - since I had the high-res images, I let it pass.

I then emailed to ask about the retouches which were part of the deal. He did not respond. I emailed repeatedly and then escalated to LivingSocial.

This is what I sent on April 9:

"[redacted] allowed me to use the voucher on March 23 (over the year since I was unable early December to book an appointment before the voucher expired Jan 31). However it was a terrible experience. I arrived 20 minutes before 1 hour 11am shoot with my 3 year old. He told me to come back closer to 11 - you cannot wait in the building without being buzzed in. I requested that he buzz us in so my daughter did not freeze which he did reluctantly. He allowed us to wait in his waiting room while he mentioned he was having an allergic reaction to some medicine. I inquired as to whether I could help and get him some benedryl. He was dismissive but at no point requested to reschedule.

During the session he sat in his chair and barely moved (very unlike my last experience with him) and he made no attempt to engage my daughter. At 11:20 he told me we were pretty well done (after starting less than 15 minutes before since he started late). I objected that regardless how many times he clicked, the shoot was an hour. He tried to end the session 2 more times which I finally allowed him to do about 11:45 since he threatened to not provide the high-res images unless we ended so he could have time to process them and give them to me on a flash drive. I only brought the drive since last time I had to drive back a week later with a disk so he could provide the high-res images since the web gallery he provides are NOT the high res images promised on the voucher. I also offered to leave a disk so he did not have to end early - he simply chose to.

The pictures are ok - none are great unlike last time. I have contacted him twice to request the retouches promised on the voucher and he has not responded to me at all.

He was very rude / mean before my first shoot with him the previous year, so I was prepared for his attitude but he was good with my daughter and the pictures were lovely. This session was a fiasco - he should not be in business."

On April 26 they replied:

"We've heard back from this merchant. They have been in contact with us via [redacted]. Please send them another email and they assure us they'll be looking for your communication. Thank you for your amazing patience."

I send 2 emails with no response so on May 29 I follow up with LivingSocial again:

"So I followed up (again) as you suggested below and I have received no response of any kind. He did not complete the work as specified on the coupon and this is completely unacceptable."

They reply:

"We've heard back again. This merchant is aware of this situation and asks that you please reach out again to [redacted] . We understand you've already done this but ask of your patience in trying again. "

At this I dig my heels in a tell them that [redacted] has many of my emails and all my contact information and that if he was prepared to respond, he would to which they reply:

"We understand that you've reached out before. As far as options, this is the only option we have to offer. Any retouches will need to be done by working with this merchant. Please reach out to them to resolve this issue and get you all set up. Thank you for your patience."

I reply:

"I have reached out many times - the merchant is evading any consequence by simply suggesting I should take the initiative yet again. He has all my contact information and if actually willing, he could easily respond. How many times should we go around in the circle where I complain to you and he says I need to ask him again. "

Their final response is:

"We apologize for any confusion. We'd love to help but, understandably, cannot force this merchant to contact you back. We have reached out on your behalf and the response we've received is to have you contact this merchant again. As this voucher is redeemed, we are unable to offer a refund or credit. We again ask that you please reach out as this merchant is telling us they'd love to help."

There are numerous reasons why I deserve a refund beginning with the fact that they OFFERED one, the fact that the merchant did a terrible and unprofessional job, the fact that the photos are not even useable since there are black marks everywhere, and the fact that he has not honoured all of the criteria in the voucher. LivingSocial took my money and I did not get what I paid for. Really I would simply like him to send me the retouched high-res photos.Desired Settlement: I would like him to simply finish the job and send me the retouches or have LivingSocial refund the purchase to my credit card.

Business

Response:

On June 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] has not been able to contact the merchant in order to get the final photos from this deal.

Review: I purchased a deal on living social in DECEMBER 2012 for a voucher with a company called [redacted]. The deal included a custom made suit and two shirts for $499.00. Since then we have only received the pants, the jacket had to be returned because it did not fit, and the two custom made dress shirts shrunk after one wear.

For several months we have been waiting for the jacket and the person we were working with at [redacted] never responded to any of our calls or emails. Months have passed and we have not received our product to our satisfaction. Jacket was never returned and two shirts never replaced.

I recently found out that [redacted] fired the man that we were working with, which is why we would unable to get a hold of him. After over two weeks of waiting for a manager finally to get back to us he found our jacket and is telling us to pick it up from their shop or they will ship it to us. The problem with this is that it is now 4 months later and we do not want this product anymore. We are completely dissatisfied and they refuse to give us or money back. Living social will not do anything about this either and they are the ones that facilitated the deal.

Everything about the deal was a waste of money and time. In the end we still do not even have the full product and we are dissatisfied with what we do have. [redacted] is only offering to ship the jacket to us now, 4 months later, with no guarantee that it will even fit. We cannot travel into New York (from New Jersey) now for the third time.Desired Settlement: We do not want the jacket at this point as we have no use for it at all. The two shirts that were custom made, shrank. And the pants we have no use for without a jacket. We want a full refund and we will return the items that we actually did receive to [redacted] should not even do business anymore unless they plan to improve their management. Due to poor management we as the customer suffered and are now out of $499 with nothing to show for it. We are demanding a full refund from living social. And living social and [redacted] can work out e finances between themselves and take us out of the equation. Thank you.

Business

Response:

On June 13, 2013, the Revdex.com received

a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because a voucher was purchased on January 23, 2013 for $499. [redacted] reports that there has been trouble receiving the advertised items from the merchant.

LivingSocial apologizes for the experience [redacted] had with this deal. We took a look at the account she referenced, and we noticed that [redacted] is not the account holder. We take the privacy of all our account holders very seriously and we are unable to take any action or discuss the contents of an account unless we are speaking with the account holder. If [redacted] has general questions about LivingSocial or our policies, we are happy to provide assistance. Further action regarding the referenced deal will need to be handled with the account holder.

We hope that this resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The account holder is [redacted]. He purchased the deal for me on his credit card and I gave him the money for it.

Regards,

Business

Response:

On June 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our June 19, 2013 response on June 20, 2013. [redacted] rejected LivingSocial’s response via the Revdex.com because she is not the account holder in regards to this particular voucher in question.

Review: In reference to Living Social Case #[redacted], and Voucher Numbers: #[redacted], and #[redacted]

I purchased a 4 night hotel stay in the Bahamas through Living Social, believing that is was advertised accurately. However, now that I am attempting to book the deal- the hotel has informed me that they are charging almost double the original voucher cost in undisclosed "fees and taxes." Approximately $600 additional between the two vouchers has been demanded by the hotel- when the original advertised price of the vouchers was $379 each for a 4 night stay. Adding a few extra dollars per night in the "fine print" is one thing- adding several hundred dollars to the final amount, and in essence doubling the total cost, is a clearly deceptive advertisement. There was a complete lack of clear up-front disclosure of the additional fees and costs, which were only supplied in minimized, obscured, fine print, and which we were not aware of until now. Had the additional fees and costs been advertised clearly prior to the purchase, or had the ACTUAL total cost been reflected in the advertisement we would not have agreed to the transaction.Desired Settlement: I am requesting a full refund of both vouchers, : #[redacted], and #[redacted] , in the amount of $379 each, due to the deceptive advertising used by Living Social in this transaction.

Sincerely,

Business

Response:

On June 22, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 23, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a voucher on February 20, 2013 for $379 and is requesting a refund due to the taxes and fees not included in the cost of the voucher.

Review: I purchased a voucher for auto detailing. The auto detailing company went out of business and I have been requesting a refund from Living Social since 3/13 with no response from them. To date I have sent 4 requests for assistance. Each time I sent a request, they confirmed receipt of it, but had no other response.Desired Settlement: full $60 refund in a check. I do not want a credit voucher.

Business

Response:

On July 1, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 3, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding LivingSocial because she

was requesting a refund for her [redacted] Service voucher.

We apologize for the issue **. [redacted] had with her voucher.

Unfortunately a credit card refund is not available as the business has not

shut down. We have issued a full refund in the form of LivingSocial Deal Bucks.

This $60 credit will apply automatically to **. [redacted]’s future voucher

purchases.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Profanity used in conversation and refusal of service.

After purchasing an online coupon, setting up an appointment, company did not show. 2 days later, still did not provide sufficient service. When I made demands of a certain time of service over the phone, the employee told me she would refuse us service and then called me a profanity and hung up on me.

July 29/13 - Consumer emailed more information.

We purchased the voucher through Living Social, I haven't contacted them yet for a refund. The coupon was worth $29.00. The carpet cleaning company did not show up on 2 occasions, and then told me over the phone that they would refuse me service. We would like to be refunded the full amount of the coupon we purchased as well as make sure other people are aware of the poor service of this company.Desired Settlement: would like a refund in full of what we paid.

Business

Response:

On July 26, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on August 2, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because she

had issues attempting to redeem her [redacted] & [redacted], & [redacted] voucher.

We apologize for the trouble **. [redacted] had with her voucher. We

have issued a full refund to the [redacted] which was used for purchase. $29 will be

reflected in **. [redacted]’ account within 3-5 business days.

We hope that this resolves **. [redacted]’ issue.

Best regards,

Review: To Living Social

Attached is a copy of a complaint letter that I sent to my Credit Card Company as well as to the Revdex.com.

I find this ridiculous that your refund states within 7 days, first of all. because it might not be used for awhile—as was the case here.

Your tine print should NOT be so fine that we are misled by the service or product.

It is also ridiculous in the case of JUST GO that a language teaching school doesnt seem to understand the meaning of an English word—INDIVIDUAL.

I have purchased a lot from you, as well as from [redacted]. I find [redacted] to be better at backing the customer and refunds.

I havent asked for more than what is owed me. In this case, even though I would rather have a credit back to my Credit Card, I am willing to take Deal Bucks....but this is outrageous that I should be out of pocket more than $300.00.

Under these circumstances, I would NEVER go to either of these companies to do business and, believe me, will pass my story along to many.

Please give this the consideration it deserves and extend a courtesy of Deal Bucks.

[redacted]Desired Settlement: June 25, 2013

Gentlemen:

1 am enclosing the following documents

1.. CC statement with statement closing date of 12/28/2012 for [redacted] CC ending in [redacted]

2.. Also enclosed are the following purchases through Living Social

a. voucher [redacted] to [redacted] for $89.00

b..voucher [redacted] to [redacted] for $89.00

c. voucher [redacted] to [redacted] for $89.00 All 3 vouchers were charged on the same date - December 18,2012 for a total of $267.00 Please look at the Fine Print Area...and see, it is indeed, fine print..I was told at [redacted] that I could not use these 3 vouchers and they would also NOT refund the money NOR would they apply it to the FULL cost of lessons at $30.00 per VA hour lesson. I sent e-mails—NO response, I telephoned—NO response, I sent a letter—NO response. They just chose to ignore my requests to apply the discounted rate for even the full price—which would have resulted in fewer lessons at the FULL rate of $30.00 per hour.

I called Social Living several times and e-mailed trying to get a refund on services that were not going to be used by me because [redacted] refused any of my requests.

Also the following document is enclosed:

1. voucher [redacted] for [redacted] in the amount of $ 169.00 Please read the description below the large Living Social..It specifically says in PRINT [redacted]: D. Twelve Week (2 hours per week) Fast-Track INDIVIDUAL English or Foreign Language Course.

Initially, I called the [redacted] location indicated on this voucher several times and received NO response...only a recording regarding their Group lessons being formed. As you see, I purchased INDIVIDUAL (in plain English). I spoke with a man whose first name as stated as [redacted] and he proceeded to explain to me that I misunderstood—that this is for a GROUP class...I, then, explained to him that I purchased INDIVIDUAL lessons as indicated on the voucher. He stated that I am the ONLY person who MISUNDERSTOOD “individual” for group. If one checks the English dictionary, individual still means ONE.. not several in a group.

I then called Living Social and explained my plight..They were NOT helpful at all explaining to me that it is up to the seller...

So, you see, after several months of trying to get services for these suppliers ([redacted] and [redacted]) I am now complaining to you and will to the Revdex.com, as well.

If these companies refuse to accommodate me for services in any way, then my only recourse is to ask you to do something for me.

Living Social could, at least, give me Deal Bucks toward any future purchases on merchandise or services they have. They have not even offered and, yet, I have purchased hundreds of dollars from the.

I ask for your intervention to, at least, get Living Social to offer me the Deal Bucks since these suppliers refuse me service. It is my understanding from JOHN, at Living Social, that these suppliers ([redacted] and [redacted]) will receive the money anyway.

This is not a good way for Living Social to conduct business with a loyal customer.

Any assistance you can give me is greatly appreciated.

Sincerely,

PS. If their Fine print was as big as the selling print, then there would not be any issues. It is also the arrogance of [redacted] to refuse to even answer. In addition, their hours are inconvenient for any adult such as myself...as they only opened during the week and school season after 3 PM. I work all Saturdays..

Also [redacted] needs to NOT tell a native English speaking person she does NOT understand the meaning of the word “individual”..I clearly understand that the word “group” and “individual” are NOT the same, cc. Living Social cci.Revdex.com

Business

Response:

On July 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 19, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she had redemption issues and fine print confusion with two vouchers she purchased, [redacted] and [redacted] – [redacted]. **. [redacted] would like a refund or LivingSocial credit for the amount paid for these vouchers.

Review: Living Social was running a deal on a Portable Travel Hammock through a company called [redacted], NY. I purchased two of these deals from the Living Social Website and Immediately placed my order on the [redacted] Website, I agreed to the 4-6 week delivery time and I even placed 2 separate orders and paid the shipping charge of $16 on each order.

It's been over 6 weeks and I have yet to receive my purchases from [redacted]. I was unable to get in contact with a live represenatitive but I have been in contact with their facebook moderator who has divulged to me that Living Social has not made payment to their company and all 14k orders have not been delivered.

I contacted living social, I was told in a Twitter DM, that they just confirmed shipping on all orders. I then talked to a rep via email who told me that they have no been able to get in contact with the vendor and would look into the matter. I spoke to a live rep who told me that it would take longer for the deal to be shipped since it was a deal purchase, when I mentioned that I talked to the vendor and two other living social reps and their responses they immediately offered to give me a refund on my deal purchase but in "deal bucks". I told them I didn't want deal bucks and I wanted a cash refund for the full amount including shipping charges (total $130). I also informed them that I would be satisfied if I received my purchase or something of equal value by Thursday August 29th 2013.

I've been all over the internet trying to get into contact with people to see about their situation and possible remedies and each time living social reps try to start the same conversations over and over. I'm not interested in these back and forth conversations, I want the chairs or I want a full cash refund.Desired Settlement: I want delivery of order.

Business

Response:

On August 26, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a deal with [redacted] and has not received the product. **. [redacted] would like a refund for the amount of the deal plus shipping costs.

Review: I had an appointment for a spa in September, that I purchased a voucher for through Livingsocial. I called the week before my appointment to reschedule. Since the appointment was already in my phone all I did was change the date and time and it automatically adds the appointment to the new date, so I know there was no mistake. I arrived for my October 8th appointment and not only did they not have me down for that day, but they didn't have me on the books at all! This was at 10:am, she said they could fit me in at 2:pm, which did not work for me. Also I live an hour away so it's not convenient for me to go there. As I left the spa the receptionist asked if she should call me at noon to reschedule, I said, "sure", and never heard from her.

I contacted Livingsocial and expressed to them how angry I was over the scheduling through this spa and that I felt discriminated against based on the fact that I was using an expired voucher, which I am able to use the paid value for any service. I requested a Livingsocial credit for what I paid for the voucher, which was $89.

Their email response was:

Hi [redacted],

We're sorry your deal for [redacted] didn't work out for you, and we understand you'd like your voucher to be refunded. Unfortunately we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside of our refund policy.

You can also get more information on our refund policy here: Can I get a refund?

If you still have questions, please reply to this email. We're happy to help.

Thanks for LivingSocial!

So I replied to the email and did not receive another response.

In my reply I also explained how their policy was so ridiculous when it came to a friend of mine who purchased a visit to a pumpkin patch for October 2012 and she could not make it to her reservation because of a TROPICAL STORM that was moving across Central Florida. She was not about to drive her kids through torrential rain, even if the weather was ok at the pumpkin patch. Livingsocial would not give her a refund or credit and there were to other dates to book a visit to the pumpkin patch after her date that she had to cancel.

Livingsocial's customer response, to any valid complaints, in my opinion, has been 'To Eat Dirt'.Desired Settlement: At the time when I contacted Livingsocial I was requesting a Livingsocial credit. Now I just want a credit card refund and I won't do business with Livingsocial anymore. I already told them that [redacted] has a much better, easier policy to deal with and I will stick to doing business with [redacted].

Business

Response:

On October 14, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 20, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to be refunded or credited for a purchase made on November 16, 2012 in the amount of $89 for [redacted].