LivingSocial, Inc

Review: I contacted them about a deal they were selling in which the merchant was distributing defective merchandise/broken in transit merchandise. They emailed me and told me to contact the merchant directly, without asking if I had done so. Ten when I recontacted them to let them know that I had contacted the merchant to no avail, I have been ignored.Desired Settlement: If they are going to sell on behalf of a dishonest and non-communicative merchant. Then they should be held responsible if the merchant decides to ignore the customer.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the

complaint on April 3, 2013. [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she is requesting a refund for

an item that arrived damaged.

LivingSocial

apologizes for [redacted]’ experience. She already disputed the charge

through Paypal and was refunded. A confirmation email of this was sent to her

on April 2, 2013.

We hope that this

resolves [redacted]' issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 2 voucher for photography services including all high-res images on DVD, a web gallery and 5 retouched photos from [redacted] through the LivingSocial deal site. The vouchers were supposed to be valid for 1 year. I used 1 voucher within 3 months and was pleased with the photos despite a complete lack of professionalism. I tried to book the second session within the last 3 months of the deal. The merchant could not fit me in. I complained to LivingSocial and the merchant extended my deal another 2 months until he could fit me in. LivingSocial offered me a credit at that time although the merchant had already agreed to fit me in. It was not clear if this was an apology for bad service or a refund since their wording said

"We hate to think you experienced any bumps in the road while redeeming your deal for [redacted]. As a courtesy, we’d like to offer you an out-of-policy Deal Bucks refund. To accept this refund, please reply to this email to let us know, and we'll be happy to credit your account with Deal Bucks equal to the paid value of your voucher."

I responded with the following and never heard back on this (no credit or refund was issued).

"[redacted] agreed to extend the date to redeem for me so I have an appointment scheduled in March. While I did experience bumps in the road to redeeming, I would still like to use the session in March. Your email is unclear as to whether a refund for my trouble, would or would not also negate my ability to use/redeem the voucher. My main goal was to get what I paid for which I will be getting in March (granted 3 months after I wanted to redeem). Therefore if accepting your refund means I cannot use the voucher then I refuse the refund. If the refund is instead simply a courtesy since I had problems with the redemption but I can still use the voucher, then I accept the refund and thank you for your excellent customer service."

Since the voucher was being honoured, I let it pass.

I then have my session which was a disaster. The merchant claimed to be having an allergic reaction - I was sympathetic and offered to get him benedryl. He refused and said he was fine. He sat in his chair and did not move for the bulk of my daughter's photo session which was supposed to be 1 hour according to the voucher. He did not attempt to engage my daughter at all nor did he attempt to reschedule. Further he tried to end the session 3 times and I finally let him after 40 minutes sine he threatened to not provide the high-res images. A friend of mine had the session immediately following mine and we stayed to watch. He was completely different and got off his seat and tried to take some decent photos although he ended their session early as well.

He normally paints the set white with quick dry paint right before the session - he did not do this so there are black marks in every photo which he should remove as a courtesy (last year he retouched the 5 images promised as well as any images that had set issues).

I took the images with me on a USB key since the previous session I had he was not able to provide the images on DVD as he promised and I had to drive to his office with a DVD to obtain SOME of the images. He stated at that time that he would not provide the web gallery (included in the voucher) - since I had the high-res images, I let it pass.

I then emailed to ask about the retouches which were part of the deal. He did not respond. I emailed repeatedly and then escalated to LivingSocial.

This is what I sent on April 9:

"[redacted] allowed me to use the voucher on March 23 (over the year since I was unable early December to book an appointment before the voucher expired Jan 31). However it was a terrible experience. I arrived 20 minutes before 1 hour 11am shoot with my 3 year old. He told me to come back closer to 11 - you cannot wait in the building without being buzzed in. I requested that he buzz us in so my daughter did not freeze which he did reluctantly. He allowed us to wait in his waiting room while he mentioned he was having an allergic reaction to some medicine. I inquired as to whether I could help and get him some benedryl. He was dismissive but at no point requested to reschedule.

During the session he sat in his chair and barely moved (very unlike my last experience with him) and he made no attempt to engage my daughter. At 11:20 he told me we were pretty well done (after starting less than 15 minutes before since he started late). I objected that regardless how many times he clicked, the shoot was an hour. He tried to end the session 2 more times which I finally allowed him to do about 11:45 since he threatened to not provide the high-res images unless we ended so he could have time to process them and give them to me on a flash drive. I only brought the drive since last time I had to drive back a week later with a disk so he could provide the high-res images since the web gallery he provides are NOT the high res images promised on the voucher. I also offered to leave a disk so he did not have to end early - he simply chose to.

The pictures are ok - none are great unlike last time. I have contacted him twice to request the retouches promised on the voucher and he has not responded to me at all.

He was very rude / mean before my first shoot with him the previous year, so I was prepared for his attitude but he was good with my daughter and the pictures were lovely. This session was a fiasco - he should not be in business."

On April 26 they replied:

"We've heard back from this merchant. They have been in contact with us via [redacted]. Please send them another email and they assure us they'll be looking for your communication. Thank you for your amazing patience."

I send 2 emails with no response so on May 29 I follow up with LivingSocial again:

"So I followed up (again) as you suggested below and I have received no response of any kind. He did not complete the work as specified on the coupon and this is completely unacceptable."

They reply:

"We've heard back again. This merchant is aware of this situation and asks that you please reach out again to [redacted] . We understand you've already done this but ask of your patience in trying again. "

At this I dig my heels in a tell them that [redacted] has many of my emails and all my contact information and that if he was prepared to respond, he would to which they reply:

"We understand that you've reached out before. As far as options, this is the only option we have to offer. Any retouches will need to be done by working with this merchant. Please reach out to them to resolve this issue and get you all set up. Thank you for your patience."

I reply:

"I have reached out many times - the merchant is evading any consequence by simply suggesting I should take the initiative yet again. He has all my contact information and if actually willing, he could easily respond. How many times should we go around in the circle where I complain to you and he says I need to ask him again. "

Their final response is:

"We apologize for any confusion. We'd love to help but, understandably, cannot force this merchant to contact you back. We have reached out on your behalf and the response we've received is to have you contact this merchant again. As this voucher is redeemed, we are unable to offer a refund or credit. We again ask that you please reach out as this merchant is telling us they'd love to help."

There are numerous reasons why I deserve a refund beginning with the fact that they OFFERED one, the fact that the merchant did a terrible and unprofessional job, the fact that the photos are not even useable since there are black marks everywhere, and the fact that he has not honoured all of the criteria in the voucher. LivingSocial took my money and I did not get what I paid for. Really I would simply like him to send me the retouched high-res photos.Desired Settlement: I would like him to simply finish the job and send me the retouches or have LivingSocial refund the purchase to my credit card.

Business

Response:

On June 5, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 15, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because [redacted] has not been able to contact the merchant in order to get the final photos from this deal.

Review: On January 27,2013 I purchased 2 separate deals from Living Social that advertised another website called "[redacted]" .

The advert specifically said that both kits would give detailed reports of lineage, and neither did, and upon further investigation, we had realized that we'd been scammed. I called "Living Social" immediately (April 5, 2013) and explained how I felt as though I deserved a refund because they were selling deals from a company that is clearly not trustworthy. The representative that I was speaking to not only denied me access to a manager or supervisor but also kept repeating "Umm, uuuh... but you've received your product sooo, I mean...?" When I explained (more than once) that I paid for something that I did not receive, and that what I did receive was not legitimate, she still continued to repeat the above sentence.

Since this conversation, I have filed a complaint against "[redacted]" with the Revdex.com and have received $97.00. My total out of pocket purchase was $198.00. I feel as though Living Social should be responsible for their part and refund me the $101.00. I believe that this is how much they've profited, as well as being the difference in refund.

I feel as though they should take responsibility in companies that they represent and look into the history of said companies.Desired Settlement: I'd like $101.00 in refund.

Business

Response:

On May 15, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 19, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for two vouchers that were purchased on January 27, 2013. Each voucher cost $97.

Review: I purchased this deal from Livingsocial back in April which was [redacted]. I have tried to contact them several time via phone and email. We had schedule an appointment for the service and they cancelled in last min. I tired to schedule an next appointment but they never answer the phone or email. So I contacted Living Social customer service and he tried to call the company, he came back to me and he COULD NOT contact them because they didn't answer the phone but he will get back to me with company's answer in couple of days. So I waited. Guess what email I received?! The email I got was to contact [redacted] and they will take care of me. Are you guys serious? Do you guys not understand what the problem was at the first place? I'm really sick and tired of dealing with living social customer service and it happened with my last deal and was not happy at all. I contact living social customer service to solve the problems and they never give the helpful information or try their best to assist the problems. First of all, living social should be more careful selecting vendors because doing false advertisement to customer leads to stressful experience with living social. and Second people contact the customer service to get the answer or help, which you guys never do!Desired Settlement: REFUND! I will not purchased another deal from Living social at all.

Business

Response:

On August 20, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of her inability to redeem her voucher for [redacted]; purchased on March 5, 2013 in the amount of $79.

Review: I purchased a merchant deal via this company, Living Social, which facilitates online coupons/deals for services. Living Social vetts and/or screens every company it allows to be on its site. I made this purchase on 30 March 2013. I have since contacted the merchant company 7 times in 16 days (4 voicemails and 3 emails) requesting a call back or email to schedule the service. After not hearing back, I then contacted Living Social directly since they facilitated the transaction. Their recommendation was for me to wait, giving the merchant time. After more than a week of no response, I filed a complaint with Living Social's support team for help. They said that since it had been more than 7 days they could not help me. So I follow their advice, giving the company time to reply, it's now been more than 2 weeks and I have yet to hear back. In the meantime, while I'm following Living Social's advice their "no questions asked" refund window closes. I waited on hold for almost an hour to talk with a Living Social representative, he said that the company's unresponsiveness was unacceptable and he would put a claim in for my refund, request #[redacted]. They have just now come back and said unfortunately they couldn't do anything to help. I don't care how busy a business is, there is no ordinary scenario where a customer contacts you 7 times and in 16 days you do not respond, and Living Social is ultimately responsible. They reserve the right to process a refund and hold their merchant company liable for the bad press. I on the other hand could not wait any longer and had to hire another service company to come to my home.Desired Settlement: Since I had to hire another company, due to the lack of responsiveness in 16 days, and after 7 communication efforts. The only reasonable, prudent and acceptable course of action is a full refund for $49 USD.

Business

Response:

On April 15, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

16, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for a furnace, heat pump, or

air-conditioner tune-up from [redacted] on March 30, 2013 for $49. He is

requesting a refund because he was not able to get in contact with the merchant

to schedule and had to pay another company to perform the service.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. Also, the merchant is the issuer of the

voucher and is solely responsible for redeeming it. The merchant is solely

responsible for all goods and services it provides. However, as a courtesy

outside of policy, [redacted]’s purchase was already refunded in Deal Bucks by

the representative he was communicating with. He can use this credit toward

future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased a Living Social deal for a cupcake decorating class at [redacted] which is located in [redacted]. The offer expires March 20, 2013. I called [redacted] to redeem my offer. Two weeks ago- there was a telephone recording stating that the business is relocating to [redacted] and that I should email them at [redacted]. I have emailed them numerous times and got no response. I then called the telephone number again listed on the coupon. The number is now totally disconnected and gives no forwarding address. I called living social to explain to them that they sold me a coupon to a company that is no longer in existence. The cusstomer service representative told me that it was beyong their 7 day return policy term. I explained to them that they sold me a coupon under false pretenses and that this is not a typical return. The customer service representative explained to me that they are relocating- however, he does not have a forwarding address, nor does he have a forwarding telephone number. I bought a coupon for a bakery that was 2 blocks from my house. I do not want to travel 45 minutes to a new location. When I purchased the coupon- The [redacted] address was listed for the bakery. I feel as though I was sold a coupon under false pretenses. And- I could not even redeem the coupon if I wanted to because this bakery is not in business right now.Desired Settlement: I want my credit card refunded for the amount that I paid.

Business

Response:

On March 13, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March 20, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was denied a refund for the Cupcake Decorating voucher she purchased on December 17, 2012. [redacted] hasn't been able to speak with the merchant and now their number is disconnected.

Review: I ordered a voucher from Living Social in May of 2012 for [redacted]'s photography that included a photo shoot and photo package. The photographer did the shoot but refuses to respond to calls or emails about the photos. Even though the contract and voucher were not honored, Living Social refuses to refund my money. In my opinion this is fraudulent since they took my money for something that was not honored.Desired Settlement: I want a refund of at least the money that Living Social received as the advertiser of this product.

Business

Response:

On May 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number 9557343. LivingSocial received the complaint on May 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on May 16, 2012 for [redacted] in the amount of $59. [redacted] would like a refund because she has not received the photos from her photo shoot.

Review: I purchased 2 vouchers for a one-night stay for two in a deluxe room, two adult tickets to [redacted], and a $40 Dining Credit from [redacted] for $218. I followed the directions on the voucher to reserve the room and there isn't any dates available. Every time I enter a different date, it says "The special rate you selected is not available for the dates you requested". I called the [redacted] and was informed that it was Living Social who put all the blackout dates on the voucher and sold more (2,000+) vouchers than they could not handle. I then called Living Social and was told that they were "sorry, but they could not give me a refund". I explained that I didn't want a refund, but I wanted them to add more dates so I could use my vouchers. They said they couldn't do that. I told her if I can't use the vouchers, I wanted a refund and she said I can't have a refund. Living Social is the one who has my money for a product/service they can't provide me; so therefore I should be able to get my money back.Desired Settlement: I would like my entire $218 back since I can't use the vouchers.

Business

Response:

On March 1, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

5, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for a one-night stay for two at

[redacted] on December 13, 2012 for $218. She is requesting a

refund because the merchant did not have availability when she attempted to

make a reservation.

[redacted]’s voucher

specifies that a refund may only be issued within 30 days of purchase of if the

merchant goes out of business, so her refund request is outside of the refund

policy. The fine print states that reservations are subject to availability,

and it appears the availability was limited or there was no availability on the

specific dates [redacted] tried. LivingSocial cannot issue a refund in these

instances. We advise her to reach out to [redacted] with the merchant at

[redacted] to inquire about specific availability the merchant may have.

Otherwise, we can offer her a refund in Deal Bucks as a credit to her

LivingSocial account as a courtesy outside of policy.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a voucher through Living Social on August 6th, 2013. After weeks of not receiving the product I reached out to Living Social customer service as well as the merchant, [redacted], with no response from the merchant and a generic "Thank you for your feedback" response from Living Social each time. I finally was able to speak to a representative regarding my specific problem to hear that she did not know what the issue was and needed to look into it further and "get back to me." I was also told that no orders were processed until the deal had gone offline, something that was NOT stated anywhere on the deal site or on the voucher. When I received this information I looked at the original deal listing and it still had another 8 days available to purchase. Again, had this information been listed I never would have purchased. Days later, I was told there was an error with my order and that the error had been fixed and to check back for more details regarding my shipping. It is now September 30th, 2013 and I have yet to receive my product or any tracking information for an estimated delivery. Living Social is not returning emails from the customer service rep I had heard from regarding a refund as I have still yet to receive my product. I am now having to go through my bank to dispute the charges.

I attempted to report the merchant, [redacted], however there is no indiciation on the Revdex.com site that the merchant exist. Their customer service line has been disconnected as well.Desired Settlement: I would like to receive a refund as I have not received the product so that I may move on and never deal with Living Social again. When you are unable to speak to any customer service representatives from either company you unfrotuantely are forced to take further action.

Business

Response:

Review: I purchased a coupon for Sparkle Tech Window Washing. The date of delivery was missed by the company, also the company returned mail after missed date that they refuse to do business with me. I asked the company Sparkle Tech about a Certificate of Insurance and they hung up. The day of service was the next day, they did not service my area. I called Living Social and after 5 days they told me no refund, but credit to buy something in the future. I have mail from Sparkle Tech that they can deny service to anyone, and the Living Social needs to refund my money.Desired Settlement: Refund to my credit card.

Business

Response:

On March 9, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

10, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased a voucher for window cleaning from Sparkle

Tech Window Washing on December 6, 2012 for $49. He is requesting a refund

because the merchant did not show up on his appointment date and they would not

show him their insurance.

LivingSocial

apologizes for [redacted] experience. His purchase has been refunded back to

the card on file and it may take 3-5 business days to appear on his bank

statement, depending on his banking institution.

We hope that this

resolves [redacted] issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am a LivingSocial customer and I bought 2 vouchers for [redacted] restaurants located in [redacted], California. For the voucher, there were 2 locations to choose from to redeem. However, these 2 locations were closed, closed meaning "out of business". I contacted LivingSocial on 12/21/2013 Saturday, stating that I went to both locations and they were closed when they should been opened. I also called the businesses every other day, and no pickup or responses. [redacted] website indicated that one of the locations has been closed for sometime. I informed LivingSocial that these 2 businesses are closed such I couldn't redeem my vouchers. LivingSocial wouldn't credit or refund my purchases. Again, I informed LivingSocial that I wasn't at fault for this situation; it was the [redacted] restaurants that were at fault for closing.Desired Settlement: I want a credit to my account or a refund to my credit card.

Business

Response:

On January 8, 2014 the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January

11, 2014. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he states that the two [redacted] locations he purchased a

voucher for have gone out of business.

We’re sorry for any

inconvenience that **. [redacted] has experienced. We have confirmed that **. [redacted]

was refunded by our customer service team on January 9, 2014. We offered **.

[redacted] a refund back into his LivingSocial account in the form of Deal Bucks and

he accepted that offer.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I purchased a voucher through Living Social for an in home dinner. The price was $45; the value was supposed to be $105. I called the vendor to schedule the dinner but was told he had no availability until after the expiration date, but I shouldn't worry because he would honor the voucher. So, I called as we agreed and he's not returning my calls. I contacted Living Social and their reply was "We can't credit you because it's beyond 30 days. So if you can't use the voucher why don't you give it to a friend?"Desired Settlement: I would like the return of my $45. No service or merchandise was provided. No one earned this money.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Sat, Aug 17, 2013 at 6:17 PM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

After advising Living Social that I had registered a complaint with the Revdex.com,they rapidly issued me a credit for the entire purchase amount.

Review: I ordered a voucher for an [redacted] charger that was to be redeemed through [redacted]. I redeemed the voucher on October 31, 2013 through [redacted] and received a confirmation email that stated the product would be to me in 1-4 weeks. 4 weeks came and I still did not receive my product. I contacted [redacted] through their online contact form and never heard back. I emailed the company at [redacted] and never heard back. I have called during business hours and always get a recording and have left messages but never have heard back. I have tried emailing again and never heard back. I finally reached out to LivingSocial and was told by them I need to contact [redacted]-- which I already had tried numerous times. LivingSocial will only tell me to contact the company and after complaining to them about them not being willing to stand behind the products and companies they offer they only offered me a return for my voucher in LivingSocial deal bucks not returning the money to my credit card. I would then also not get back the money I had paid [redacted] for the shipping. I have been so extremely frustrated with the customer service LivingSocial has provided. They did absolutely nothing to help me out but according to their website they will.Desired Settlement: I think LivingSocial has the responsibility to only offer products and services from reputable companies and if a company fails to provide the service or product and will not return the customer's phone calls and emails, LivingSocial should either make the company respond or provide a return to the consumer in the form of payment the consumer wishes, not for LivingSocial deal bucks. The last thing a consumer wants to do is use LivingSocial again.

Business

Response:

On December 19, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on December

21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she never received her order from [redacted], and

hasn’t been able to get in touch with the merchant to find out the status of

the order.

LivingSocial apologizes

for the experience **. [redacted] had with this deal. Our records indicate on

December 20, 2013 a full refund was processed back to the card that was

originally used for the purchase.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: On March 15, 2013 I purchase 2 Living Social deals for use at [redacted] in [redacted] They were $99 each, and good for their "Dream Car Sprint" driving experience through Dec 2013.

These vouchers were purchased with the intention to use them in July 2013 as a surprise for my husband's birthday. Before making the purchase, I checked out [redacted]s webiste, and it's online reservation system. At that time, the [redacted] site showed dozens of "Dream Car Sprint" driving experience appointments available on dates in June, July, and August 2013.

About two weeks later, a friend that I had mentioned the purchase to let me know he'd gone to [redacted]'s website, and it stated that their [redacted] location had zero availability for their "Dream Car Sprint" driving experience through 2013. I checked the site, and attempted to make a reservation for [redacted], and as my friend had found, there were zero appointments availble. A note on [redacted]'s site did pop up stating "Good news! If you purchased a pre-paid voucher from a 3rd-party vendor, you can use it for ANY date or location in 2013, regardless of what your voucher says." I then checked [redacted]'s site for other locations that might be viable for us to use the vouchers. The next closest one to us is in [redacted], but that location came up with the same message regarding lack of availability. I then checked their [redacted] location, as we have family in that area and travel there frequently, but got the same messages.

I emailed Living Social asking for a refund, as there simply doesn't seem to be a way to redeem these vouchers. After two follow up emails with no response, I called Living Social on Friday April 12. I spoke to 3 different customer service reps, who all told me that their policy is to only allow refunds if a customer changes their mind within 7 days of purchase. I let them know that I hadn't simply changed my mind about the purchase (in fact had been extremely excited to give this unique gift to my husband for his birthday!). but with the location I'd purchased it for not allowing it's use, and two alternate locations also having zero availability, there simply isn't a viable way to redeem the vouchers.

During the call, Living Social's customer service reps told me that they would not offer a refund, and suggested that instead I could either:

1. travel to one of [redacted]'s other locations several hours from our home and maybe use the vouchers there

2. just give the vouchers to someone else as gift

3. call [redacted] and ask them to ask Living Social to give me a refund. According to [redacted], the last rep I spoke with, if [redacted] ok'd Living Social to give me a refund then they would do so, but would not simply from my request

Living Social's website shows that they sold 806 of these "Dream Car Sprint" driving experience voucher for the [redacted] location (ie $79,794.00 in sales) where likely only a fraction of purchasers were actually able to book the service. It seems likely that they also sold them for numerous other [redacted] locations that are coming up with the "Good news! If you purchased a pre-paid voucher from a 3rd-party vendor, you can use it for ANY date or location in 2013, regardless of what your voucher says." message. Living Social took consumers payment, the company whose products they offered isn't able to deliver, and now Living Social won't give a refund.Desired Settlement: I would like a full refund for this purchase, as it is not available to use as advertised.

Business

Response:

On April 14, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased two vouchers for a driving experience from

[redacted] on March 15, 2013 for $198. She is requesting a refund

because the specific date, time and location she wanted to redeem is not

available.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]s request

is outside of the refund policy. The vouchers do not expire until December 31,

2013. There are numerous locations where she can redeem in her area and

numerous dates and times available. [redacted] only wants a specific

location, date, and time. Appointments are subject to the availability of the

merchant, and there is plenty of availability, just not for the very specific

requirements that [redacted] has. In response to this Revdex.com complaint, a refund

in Deal Bucks was issued to her LivingSocial account as a courtesy outside of

policy.

We hope that this

resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social has several inaccuracies in their response.

"She is requesting a refund because the specific date, time and location she wanted to redeem is not available."

I purchased a voucher for [redacted]'s [redacted] location, about 45 minutes from my home.

At the time I made the purchase, [redacted]s website had hundreds of appointments available on dozens of dates throughout 2013. My intention was to give the use of the vouchers to my husband for a birthday gift (his birthday is in July), but there was never a specific date or time chosen. We likely would have simply used it within a few weeks before or after his birthday.

"There are numerous locations where she can redeem in her area and numerous dates and times available. [redacted] only wants a specific location, date, and time. Appointments are subject to the availability of the merchant, and there is plenty of availability, just not for the very specific requirements that [redacted] has."

When I discovered two weeks after making my purchase that [redacted]'s [redacted] location no longer had any appointments available at all in 2013, I checked to see if there was another viable location to redeem our vouchers. The next closest location to our home is in [redacted] about an hour away. This location is also showing zero available appointments in 2013. I then checked their [redacted] location. While [redacted] is several hours from our home, we have family there and visit the area several times per year. [redacted] location also shows zero available appointments in 2013.

I explained the above to Living Social's Customer Service dept when I originally called to ask for a refund, and was told that there were other locations in ** and ** where I could go. I checked, and there is 1 other location in ** and 1 in **, each of them over two hours from our home, in areas that we would have no other reason to drive so far to.

The ** locations shows 3 days in 2013 with available appointments, all during a week in July that we will be away on vacation, and the ** location shows 2 days in August with appointments available. This is hardly "plenty of availability".

Again, on the day I made the purchase, [redacted]'s website showed dozens of dates available throughout 2013 at their [redacted] (45 min from our home) location. Two weeks later, they had zero appointments available anytime in 2013.

Regards,

Business

Response:

On April 14, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted] LivingSocial received the rejection of our April 15,

2013 response on April 17, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a refund to her credit

card.

We’re sorry we weren’t able to fulfill [redacted]’s request. As previously

stated, her request is outside of the refund policy. The merchant added her to

a waiting list and more spots may become available throughout the year, as the

appointments on the merchant website are not necessarily for the entire year.

The voucher does not expire until December 31, 2013 and appointments are

subject to the availability of the merchant. Also, the merchant’s website

states, “If you purchased a pre-paid voucher from a 3rd-party vendor, you can

use it for ANY date or location in 2013.” However, due to [redacted]’s

frustration, her purchase was refunded as a courtesy outside of policy in Deal

Bucks. We look forward to her using the credit toward future purchases.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] has no appointments available in 2013 to use my vouchers at the location I purchased them for ([redacted], or any other location convenient (under 2 hours drive) from my home.

Regards,

Review: I have bought numerous living social vouchers.

A lot of businesses that LS contracts with will not honor the vouchers and then LS wont refund my money or even credit me.Desired Settlement: At least refund me via site credit. You already have my money and you haven't paid the business ye!

Business

Response:

On October 29, 2013, the Revdex.com received a

complaint about LivingSocial from [redacted], Case Number [redacted].

LivingSocial received the complaint on November 4, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding LivingSocial because we

won’t process a refund when the merchants refuse to honor her vouchers.

LivingSocial apologizes for the experience that **. [redacted] had

with those deals. Our records indicate that we have provided resolutions to all

her requests according to our policies. However, her last request was sent on

July 9, 2012. LivingSocial is happy to assist **. [redacted] with any difficulties

she may encounter since she is valuable consumer to us.

We hope this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased 2 vouchers to see a performance of "[redacted]" on 11/01/2013 for $98 USD. After my purchase, I noticed I had a coupon code for 20% off. I contacted Living Social regarding applying the coupon code to my purchase. They advised that they could not but then told me that they would refund my purchase and I could re-purchase the same vouchers with the coupon code. I replied indicating I was in acceptance of this the same day. I then re-purchased the vouchers as I was told in writing that I would receive a full refund. Week's pass without update. I contact them and they suddenly now advise it is not in their policy to provide a refund even though they offered it to me in writing. I re-forwarded them their own e-mail to me indicating that they would refund me (this was their suggestion) and they still will not comply with their own words. I followed their recommendation and now they intend to keep my money.Desired Settlement: I desire to have my promised refund in full.

Business

Response:

On November 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted] LivingSocial received the complaint on Novemeber

8, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because he purchased two vouchers for [redacted] on October 23,

2013 for $98. During this time we were running a promotion for 20% off a

purchase. [redacted] didn’t see the promotion until after he completed his

purchase. That day, he contacted LivingSocial support to see if the code could

be applied post purchase. The representative handling the request offered to refund

the purchase so they could repurchase the deal with the promo code. **. [redacted]

repurchased the deal, but LivingSocial denied the original refund request.

LivingSocial has

reviewed **. [redacted]’s request and apologizes for any inconvenience he has

experienced thus far. At this time we’re unable to fulfill **. [redacted]’s request

for a credit card refund. LivingSocial’s refund policy for this deal states all

sales are final, and no refunds or exchanges are allowed. We understand **

[redacted] was offered a full refund, and apologize that he was promised something

we couldn’t fulfill. As a courtesy, LivingSocial has refunded [redacted] in the

form of 98 Deal Bucks. Since **. [redacted]’s refund request was made outside of

policy, we’re unable to provide a credit card refund.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Bought a air duct cleaning service from [redacted] through LivingSocial. When I first called [redacted] for appt., was given appt. 3 months out. The day before Oct 5 2013 appt, [redacted] left a message saying they couldn't make appt and to call back. I called back and got new appt for Oct 25 2013, Now its Oct 25, 2013 and [redacted] is a no show, no call, no nothing. I called LivingSocial for a refund, but the best they could do is credit me the $49.00 for future use at livingsocial.com. I need the money back so I can hire someone else to clean my ducts before winter (I waited this long thinking [redacted] would be doing it). My kids have asthma and they need the ducts cleaned soon.Desired Settlement: Please refund my money so I can hire someone to clean my ductwork.

Business

Response:

On November 4, 2013, the Revdex.com

received a complaint about LivingSocial from **. [redacted], Revdex.com Case

Number [redacted]. LivingSocial received the complaint on November

7, 2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because he had purchased a voucher for [redacted]

on June 13, 2013 for $34.30 and applied a promotional code reducing the price from $49 by $14.70. [redacted] claims to have encountered scheduling concerns preventing

him from redeeming the voucher.

LivingSocial apologizes for the experience that

**. [redacted] had with this deal. Our records indicate that **. [redacted] was refunded $34.30 to his credit card on October 30, 2013. At this

time a full refund has been provided.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Review: I signed an agreement with LivingSocial, Inc to run a deal promoting the services of my sole proprietor business [redacted] located in [redacted], CA between July 5 and July 12, 2013. After signing the agreement and approving my deal I was informed that LivingSocial, Inc. will also promote it via their partner, [redacted].com platform along with their platform. There is no mention whatsoever in the contract I signed that LivingSocial, Inc. relinquishes any responsibility for the services they provide should they be run on their partners platforms.

On July 9th 2013, while running my promotional campaign, I received an email from a customer who purchased a voucher for my services. He explained to me that he received an email from [redacted].com informing him that I canceled the deal and that his purchase will be refunded. The customer was quite irate about what happened and suggested I was behaving unethically.

This message was a surprise to me because I have NOT contacted LivingSocial or [redacted] regarding a possible cancelation nor had I any intention to do so. After investigating the issue with customer service I learned that the part of my deal was canceled by [redacted].com without my consent or even without notifying me. They were unable to include an item in small print I asked for and proceeded to simply cancel my entire promotion WITHOUT asking for my permission. In the contract I signed there is no mention that LivingSocial or their partners can cancel the promotion for a random reason without consulting me about it. The issue of fine print was very minor and I NEVER mentioned anywhere that not including it would make me want to cancel my promotion. I believe that LivingSocial had an obligation to ask for my permission and not doing so was a serious misconduct.

As the consequence, I lost 24 vouchers that were sold along with the revenue of estimated $780 (24 vouchers, each 32.50 revenue for my business.) This situation also created a very unfavorable image for my business and rightfully offended the customers who were suddenly denied my services. [redacted] sent a false message to those customers informing them that I decided to cancel the deal, as far as I understand. I was unable to contact most of those customers to rectify the situation since their information is not shared with me. This exposed me to having my business name be associated with lack of integrity and reliability.

As the result of this reckless cancelation I lost the revenue of estimated $780 or more (from the vouchers that could have been sold should the campaign remain open until July 12th), my business was put in very unfavorable light and its reputation harmed, and I lost 24 potential customers who could have become long term paying clients should they were able to take advantage of the promotion. I also lost many hours of invaluable business time trying to communicate with Living Social, Inc to rectify the situation.

I asked LivingSocial, Inc. to pay the $780 and also to send messages to the customers who were refused my services and rectify the situation and clean up the reputation of my business

I was told that the vouchers were not used and therefore their value cannot be paid to me. This is not quite correct as per my agreement. I should be paid for the vouchers sold unless canceled by the customer.

I was also told that since this part of the promotion was run by [redacted].com, LivingSocial cannot do anything about it. Also, they are unable to contact the customers who were refused my services. Basically, I am unable to receive ANY compensation for this obvious misconduct on the part of LivingSocial, Inc.

After trying to contact customer service and supervisors to pursue compensation I was told to get in touch with the manager who signed my contract and "work out the compensation with him.". Unfortunately, this manager emailed me saying that he happens to be out of town. I have NOT been contacted by any representative of LivingSocial since then.Desired Settlement: Refund of $780 and apology to the customers who were refused my services including a clear explanation that the promotion was canceled against my will

Business

Response:

**. [redacted],

We received a complaint from **. [redacted] on July 27, 2013, Revdex.com case number [redacted], regarding the deal that [redacted], **. [redacted]'s business, marketed through LivingSocial and [redacted] Local. In the complaint, **. [redacted] raised concerns regarding the fact that we refunded purchasers of the deal that [redacted] marketed through [redacted] Local, who acts as one of LivingSocial's promotion channels.

When [redacted] initially marketed its deal through LivingSocial, and subsequently through [redacted] Local, the deal as published on [redacted] Local did not include a limitation that only new customers could use the vouchers. [LH1] After the deal was sold to consumers, **. [redacted] contacted LivingSocial to request that the vouchers already sold through [redacted] Local be limited so that only new customers could use the voucher. LivingSocial informed **. [redacted] that [redacted] Local would not be able to amend the terms of the deal, at which point **. [redacted] represented to LivingSocial that she would not honor any of the vouchers sold through [redacted] Local without the added fine print. LivingSocial informed **. [redacted] that the deal would be likely be canceled at that point since she would not honor vouchers. LivingSocial then contacted [redacted] Local and requested that [redacted] Local refund the purchasers of the vouchers.

Due to **. [redacted]'s representation that she would not honor the vouchers, LivingSocial and [redacted] Local refunded purchasers of the [redacted] Local deal and sent an email to purchasers notifying purchasers of the refund. LivingSocial will not provide **. [redacted] with money for the refunded vouchers since LivingSocial and [redacted] Local refunded the vouchers after and because of **. [redacted]'s unwillingness to honor the vouchers as originally published.

Sincerely,

Counsel

LivingSocial, Inc

Review: Three Hours of House Cleaning from [redacted]: Voucher #[redacted]

I purchased a voucher for cleaning services from the [redacted] cleaning service and made numerous attempted to redeem the service. However the voucher is not being honored by the merchant. I have complained to LivingSocial about this matter and all I get from them is form letters without any attempt to resolve the matter. I have contacted them on numerous occasions. Their voucher states that I am entitled to receive services that I paid for which never expires. However, the merchant refused to honor the voucher at all and refuses to refund/rebate me the price paid. I expected to obtain the service that I paid for, which is what states on the voucher as the terms of the contract. I made numerous requests for them to make appointments, even when it was inconvenient for me. However, they have ignored me and refused to provide the service I paid for. And LivingSocial has refused to remedy the situation.

Business

Response:

On March 17, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for three hours of house cleaning

from [redacted] on July 11, 2012 for $65. She is requesting a refund because

she attempted to use her voucher after the expiration date and the merchant

wants to charge an additional fee.

LivingSocial

apologizes for the difficulty [redacted] experienced, as it seems there has

been confusion in this situation. Once a voucher expires, it can be used for

its paid value with the merchant toward services there. This means that [redacted] no longer has the promotional value of the voucher, as it is worth the

$65 she paid toward the merchant’s normal prices. Because the voucher is no

longer worth the promotional value or ‘deal,’ it is likely that [redacted] will have to pay in addition to the voucher.

LivingSocial has been

in contact with the merchant specifically regarding [redacted]’s situation,

and she has been in contact with the merchant as well. There simply appears to

have been a misunderstanding regarding how paid value works. [redacted] is

honoring paid value and will accept [redacted]’s voucher for $65 toward

services, however, because the voucher has expired, [redacted] will have to

pay the difference since she’ll be paying according to the merchant’s normal

price.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: I purchased two vouchers via their online service for a soccer game. The vouchers appeared on my account as confirmation and there was a charge on my credit card. On the day of the game, I went online to print the vouchers and was instructed to first change my password because they had been cyberattacked. I did this and when I logged back into my account, the vouchers were gone. I immediately tried to contact the company by phone and received a recording stating their phones were turned off due to high call volume. I contacted them by email and received a response that they did not show the transaction in their system. We were unable to attend the event and yet my credit card has been charged. I continued for a week to contact them via email and did not receive a response. I email them again today and received a response again stating they can't help me. The charge, however, is still on my credit card.Desired Settlement: I think they should give me a full refund of $78.00 and apologize for poor customer service.

Business

Response:

On May 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on May 4, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to locate her vouchers she purchased for a soccer game and would now like a refund.