LivingSocial, Inc

Review: I paid for a service from Living Social.

The company [redacted] schedule a service that was for a least a month later due to their schedule not mine.

On the day of the service I was neither contacted or called. They did not show. Since the service was a car detail I was not able to leave the house. After waiting for a few hours with no e mail or call I call [redacted]. They gave me assurance that I would be contacted by them. They did not do so. After 2 more calls and the same assurance and no contact I contacted Living Social since they collected my credit card payment.

I have contacted them over a 10 day period on 6 occasions for a full credit card refund and they have not done so.

With the effort time and patience that I have exhibited waiting any longer seems a failure on their part.Desired Settlement: I want a full credit card refund.

Business

Response:

On July 7, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent a

complaint via the Revdex.com regarding a purchase made for [redacted] in the amount of $89.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] in regards to redemption. Per

LivingSocial’s refund policy (www.livingsocial.com/terms)

a refund will only be processed within seven days or purchase or if the

merchant has gone out of business. In this instance, the merchant is still open

and is honoring vouchers. Based on the negative experience that **. [redacted]

experienced, we are willing to extend a Deal Bucks refund in the full amount of

$89.00 that will be credited to his LivingSocial account and are awaiting his response in prior correspondence.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The company, [redacted] could not schedule my appointment in the one week that Living Social states.

Review: Living Social advertised the purchase of a bouquet delivery for $18. When I made the purchase, the website then claimed the roses were $16. So much the better. I bought the voucher. I proceed to redeem the voucher, and then am notified that I will be charged $20 extra for the flowers. Apparently the voucher was just for the FLOWERS, which were purchased from a delivery sight, and not for the DELIVERY. That's a little bit of a scam, but I was going to let it slide.

I then applied for a refund, naturally, because I wasn't given what was offered - $18 flower delivery.

I'm then told that $16 can be refunded, but $18 will be charged, so a total of $2 will not be refunded.Desired Settlement: My money back, and the filing of this complaint for the record against a very shady business. This is not the first time I've had problems with Living Social. They also sold me a voucher for tailoring TO A STORE THAT NO LONGER EXISTED. That was last month. They really ought to be punished for their reckless and fraudulent business practices.

Business

Response:

On July 21, 2014, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on July 22, 2014.

**. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because **. [redacted] made a purchase on July 21, 2014 for

ProFlowers in the amount of $16. **. [redacted] claims this deal included

delivery or shipping of product. This is not the case for this purchase. As

indicated in the fine print, “Voucher does not include tax, shipping, and

handling.”

LivingSocial has reviewed

**. [redacted]’s request and apologize for any misunderstanding **. [redacted] had experienced with this deal. LivingSocial processed a refund in the amount of $16

back in the same method in which it was paid. In addition, LivingSocial has

applied 5 Deal Bucks to **. [redacted]’s LivingSocial account, to use towards a

future purchase.

We hope that this resolves

**. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They are still openly using bait and switch advertising. Hiding in fine print something that doubles the purchase price is not the behavior of a respectable business.

Regards,

Business

Response:

On July 23, 2014, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 22, 2014 response on July 23, 2014. **. [redacted] rejected LivingSocial’s response via the Revdex.com as he feels he had an unsatisfactory experience due to the placement of the Fine Print of the voucher.

Review: I purchased a facial from living social in January. I have until the end of April to redeem. I have called the spa three times a week since my purchase which was for $39 and there is never an answer at the spa all there is is an answering machine. I drove by and there were no cars and it was closed. I contacted loving social for a refund and I was told I cannot have a refund. They also told me they got in touch with the spa and I can book an appointment at anytime. I called the spa again and someone finally answered and the man told me there is no estethican as of right now and to call back in about three weeks. I want a refund for my $39 I do not wish to keep playing phone tag with the spa it is too much of a hassle.Desired Settlement: Refund of $39 to my card.

Business

Response:

On April 12, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

14, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a facial or massage from [redacted] Day Spa on January 25, 2013 for $39. She is requesting a refund because

she has had difficulty contacting the merchant.

LivingSocial

apologizes for [redacted]’s experience. Per LivingSocial’s terms

(livingsocial.com/terms), a refund may only be issued within seven days of

purchase or if the merchant has gone out of business. [redacted]’s request is

outside of the refund policy. We’re not sure why [redacted] has had difficulty

contacting the merchant, as LivingSocial has gotten ahold of them numerous times

by calling the number listed on [redacted]’s voucher. As a courtesy outside of

policy, the purchase has been refunded in Deal Bucks as a credit to [redacted]’s

LivingSocial account. She may use this credit toward future purchases.

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have tried to call the spa since January and only spoke to someone once(the only time they answered) and I also used the number listed on my voucher, and was told there will be no one to do facials for three to four weeks. Why else would I keep calling? I want a refund back to my debit card, I do not want to do business with Living Social ever again.

Regards,

Business

Response:

On April 12, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 15, 2013

response on April 16, 2013. [redacted] rejected LivingSocial’s response via the

Revdex.com because she wants a refund to her card.

As previously stated, [redacted]’s request is outside of the refund policy and

she is not entitled to any form of refund. As a courtesy, the purchase has been

refunded and she will see it on her bank statement within 3-5 business days.

We hope that this resolves [redacted]’s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The issues I've had with Living Social are many -- they make it very difficult to redeem offers with companies they sell, their customer service reps are either playing dumb and hoping you will give up or they just don't read the questions. With one deal in particualr, I was unable to use it before it expired as I was displaced by Sandy. THey were completely unsympathetic and kept re-sending me their policy info. They kept explainging the "good news" is I still have a credit to use with the company I ought it for -- but the voucher # doesn't work and there is no info on how to use the credit I have, etc. I've emailed and cotnacted them at least 6-8 times and they refuse to give me any help or instructions. They just answer the wrong part of the question and send me the policy versus helping me use the credit, now that I have accepted that they are a heartless company and won't refund my money.Desired Settlement: I'd love a refund, but they've made it clear they only care about selling the deals and won't listen to any explanmation or bend the rules. Next best would be knowing how to use my credit.

I'm having similar issues with another deal I';ve been trying to redeem and all they do is give me the run around versus trying to help resolve the issue. I use deal sites a lot and they all have great customer service, excpet Living Social. Most people I know (consumers and businesses) have had similar issues. I'm writing in hopes you can add my voice to what I guess is a long list of complaints. They should not be allowed to operate they way they do. Thanks for your help.

Business

Response:

On April 25, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 25, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made for [redacted] in December 5, 2012 in the amount of $199. [redacted] requested a refund from LivingSocial due to her inability to redeem the voucher prior to the expiration date due to the aftermath of Hurricane Sandy.

Review: I want a refund from a Living Social deal that the business refused to honor. I don't want more Living Social "bucks" as I've cancelled my account.Desired Settlement: Full refund

Business

Response:

On June 17, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on June 17, 2013. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of purchase made on October 27, 2012 in the amount of $50 for [redacted].

Review: The product a [redacted] Foam Gel Mattress has a tear in the center of the mattress. Arrived wrapped and upon opening the wrapping (without any blades, simply by hand) the item was discovered to have a hole. Also, the bed isn't the Gel Bed as described, it's the standard Foam. The vendor ([redacted]) refuses to replace instead offered me a future discount.Desired Settlement: I paid $399 for the item and if I were to have to ship the item back it would cost me $150. Initially I requested an exchange, but [redacted]/Living Social refused by email to do so. [redacted] granted my credit card dispute, but when I offered Living Social a settlement of a refund of $250 so that I didn't have to pay to repack and send the damaged item back, Living Social contacted [redacted] and told them the item was intangible and therefor not protected under their Buyer Protection Policy.

I would like a $250 refund and to keep the damaged product.

See transaction resolution below:

Not as described - Claim - #[redacted] DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a [redacted] claim.

EscalationThe buyer or seller asks [redacted] to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.

Awaiting other party's response[redacted] requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.

Requiring your action[redacted] requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.

Being reviewed by [redacted]We review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.

Item returnThe seller or [redacted] may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.

ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a [redacted] claim.

Disputed Amount:

$399.00 USD

Buyer reason(s):

Externally Damaged

Status

After careful consideration, we're unable to decide this claim in your favor at this time.

The item is ineligible for [redacted] Buyer Protection because it is intangible.

Supporting documents

Files (0)

You haven't submitted any files.

Faxes (0)

You haven't submitted any faxes.

View dispute comments

7/15/2013 13:17 PDT - [redacted]: Buyer escalated this dispute to a Claim.

7/15/2013 13:17 PDT - Buyer: Seller [redacted]s did a promo with Living Social and Living Social states I should resolve it with the seller. I tried, seller denied my request for a replacement. When I stated that their guarantee offers a full refund if I'm unhappy with the product, they stated they would have their warehouse manager contact me. Still, no contact.

7/10/2013 13:58 PDT - Seller: Thanks for reaching out to us! Please look out for a response from our Customer Experience Team shortly.Thanks for LivingSocial!

7/10/2013 13:58 PDT - [redacted]: LivingSocial, Inc. denied C.E.O.'s request for a $399.00 USD refund.

7/9/2013 10:47 PDT - Buyer: The product has a tear in the center of the mattress. Arrived wrapped and upon opening the wrapping (without any blades, simply by hand) the item was discovered to have a hole. The vendor refuses to replace instead offered me a future discount.

View case history

Aug 12, 2013 - [redacted]: Email sent to buyer

Aug 12, 2013 - [redacted]: Email sent to seller

Aug 8, 2013 - [redacted]: Email sent to buyer

Aug 8, 2013 - [redacted]: Email sent to seller

Jul 30, 2013 - [redacted]: Email sent to seller

Jul 30, 2013 - [redacted]: Email sent to buyer

Jul 27, 2013 - [redacted]: Email sent to buyer

Jul 24, 2013 - [redacted]: Email sent to seller

Jul 24, 2013 - [redacted]: Email sent to buyer

Jul 16, 2013 - [redacted]: Email sent to seller

Jul 16, 2013 - [redacted]: Email sent to buyer

Jul 16, 2013 - Buyer: Dispute escalated to claim

Jul 10, 2013 - [redacted]: Email sent to buyer

Jul 15, 2013 - Buyer: Dispute filed

Jul 9, 2013 - [redacted]: Email sent to seller

Jul 9, 2013 - [redacted]: Email sent to buyer

Jul 9, 2013 - Buyer: Dispute filed

Business

Response:

On September 4, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 5, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because when **. [redacted] received the mattress from [redacted]s the mattress was damaged. He would like a refund for the return shipping cost of this mattress.

Review: I bought a Living Social voucher for handyman service by [redacted]. The company overcharged me for work that was done incorrectly and refused to help me get any type of resolution with the company. I had some work done on Saturday 8/3 by **. [redacted] and his assistant using a Living Social voucher. I am satisfied with only half of the work. After fixing my toilet there was approximately an hour and a half left. I had a dripping faucet in my master bathroom tub and asked them to fix it (dripping cold water). They charged me $20 for a visit to [redacted] and bought three faucet cores. Only two of the cores were replaced and I have to return one of them for a refund. After the job was finished I was told that they could not get the third core (hot water) out without breaking the wall so it was left alone but this is the how water which is not even the problem. I checked the work after they left and the faucet is actually dripping cold water worse now than it was before they started and the cold water faucet core was put in backwards so that it turns the wrong way now. I feet that I was overcharged for work that accomplished nothing and in fact made the situation worse.

I reported the above to Living Social and they said that they could not make the merchant do anything so even though the work was incorrectly done and is now worse than it was before they will do nothing to help me.Desired Settlement: A refund of half of my voucher cost for the 1.5 hours of time wasted ($37.50).

2. Refund for the $20 visit to [redacted] and my parts cost of $31.97.

3. Total refund of $89.47.

Business

Response:

On August 28, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September

5, 2013. **. [redacted] sent a complaint via

the Revdex.com regarding LivingSocial because he has experienced

issues with redemption pertaining to a voucher purchased on May 31, 2013, in

the amount of $75.00 for [redacted].

LivingSocial apologizes for the

negative experience that **. [redacted] encountered

with the redemption of his voucher for [redacted]. Per LivingSocial’s

refund policy, a refund can be collected within seven days of purchase or if

the merchant has gone out of business (www.livingsocial.com/terms). **.

[redacted] successfully redeemed the voucher with the merchant and services were rendered.

We apologize that **. [redacted] feels that the services rendered were not up to

par, however we are unable to process a refund for a redeemed voucher. In

addition, LivingSocial does not process refunds for additional fees that are

incurred for services outside the scope of the voucher details. **. [redacted] has already

been credited with $10.00 Deal Bucks as a result of his negative experience

with the merchant.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social made no effort to resolve this complaint. I am still stuck with a leaking bathtub fixture that has not been repaired and the cold water faucet was put in backwards so the knobs turn in opposite directions now. Half of the time that I originally paid for was a complete waste. In addition the extra time that I was charged for was a complete also a complete waste as were the parts that I paid for. The state of the fixture is now worse than it was before they started. A $10 coupon is an insult and I do not accept this as a resolution.

Regards,

Business

Response:

On August 28, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our September 6, 2013 response on September 9, 2013. **. [redacted] rejected LivingSocial’s response via the Revdex.com due to his unsatisfactory experience with redeeming his voucher for [redacted].

Review: I ordered some blackboard sheets that you can hang wherever and use chalk..Well after I ordered them and have not heard I had a hard time finding out if the order had been sent..It hasn't its some type of voucher and I have no idea of how you use it when I found out that I wasn't receiving in the mail I contacted them and said I wanted a refund.They gave me a refund for their website which I said I want a refund to the credit card that I used if im not happy with their website I should receive a refund to my credit card not for more voucher or things that im very not happy with..I want a refund to my card that I used and then it will be solved.

Product_Or_Service: 6-Foot Blackboard Wall Decal

Order_Number: invoice id [redacted]Desired Settlement: DesiredSettlementID: Refund

my [redacted] credit card refund to the amount of $16.00

Business

Response:

On January 22, 2014, the

Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on February

2, 2014. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she never received the 6-Foot

Blackboard Wall Decal she purchased.

LivingSocial apologizes

for the inconvenience **. [redacted] experienced with this purchase. Our records

show on January 22, 2014 a refund in the form of 16 Deal Bucks was credited to

**. [redacted]’s account. This credit is equal to the amount paid for the deal.

We’re unable to process a refund back to **. [redacted]’s [redacted] account because

her request is outside of our refund policy. Our policy allows full refunds to

be requested within the first seven days of purchasing the voucher. After the

first seven days, only Deal Bucks may be requested. No other compensation may

be offered at this time.

We hope that this

resolves **. [redacted]’s issue.

Best regards,

Review: I was to receive a final payment from Living Social for a Promotion I ran with their company. I agreed to have them issue me a payment buy writing me a check when payments were due to me. However they now state they no longer do hand writing checks every thing is a automatic payment into my business account, which I never wanted, however that is the only way they now will pay. When they disperse payments issued they never inform the merchant of the transaction via e-mail, phone cal, nor a payment slip sent to the merchant, Me. I appears I need to always go to my account to see if a payment took place from what they state in a payment accounting page living social supplies in my merchant center. with all that being said, living social was to do a final payment of $737.35 which they show was a direct deposit on the 13th of December 2013. On the 16th I called to inquire about the deposit,and was told it took place on the 13th give it a few more days it should show up my account.I sent an e-mail once again on 12/21/13 inquiring about the deposit. I was given another response telling me that they would look into it and get back to me in three to four business days.I sent another e-mail on 12/26/13 and was told some one would be in touch in three to four business days, and that they would let their accounting department know of my inquiry. on the 30th of December I called them again and spoke with [redacted], in their merchant services department. She said she would communicate with accounting and get back to me by the end of the business day. I called again on Dec. 31 in the A.M. spoke with [redacted], she tells me that their records show the amount of $737.35 was in fact deposited on December 10, into my account, so I go back to Dec 1, through December 30 and hummmm. No deposit on line electronically from Living Social, so I call back this morning, was giving to yet another person who told me her would have [redacted] call me back, which she does. Now [redacted] tells me that the deposit did not take place she has this new different report from her accounting department stating the their promotion program changed from a 80/20 program to a 60/40 program with payment and they changed it, and there fore all payments that have been sent to me have been 80% not 60% therefore they owe me only 20%, NOT 40% WHAT EVER HER BIO BABBLE was. and therefore they did summit an electronic deposit for $474.00 on December 26, 2013. I told her if that was the case, why have I been told three to four times now other stories and yet today a different story and my merchant center qualifies the deposits adding up to a final deposit of $737.35 taking place on December 13, 2013. whos story and or accounting practices are I too believe when I have no paper trail as to what living social is doing. I honor every coupon I receive from my clients through Living Social promotions, Living Social keeps 50% of the promotional run value, and rather the coupon exspires or not I still honor it, As I am not in business to misrepresent myself or anger any consumer who comes in my door. Living Social has taken the plat form that I should be Honored to work with them as a partner. However they have failed again and not honored their side. I believe they have mislead me as a merchant, and misrepresented themselves to me as too how they partner in payment due me as the Merchant. I still as of today December have no deposit that has taken place for $737.35, nor even a new amount they created at $404.00. I want living social to be forthright with their accounting practices and show me the merchant how they arrive at the disagreement at hand.Desired Settlement: If living social is changing their program in midstream a simple courteous Phone call, letter of contract changes, and proof of electronic deposits sent to merchant along with their accounting procedure as to how they pay a merchant. And pay me my $737.35

Business

Response:

On December 31, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January 1, 2014. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because he did not receive the final payment from LivingSocial for the promotion he ran with us.

Review: ---------- Forwarded message ----------

From: [redacted]

Date: Fri, Mar 29, 2013 at 10:24 AM

Subject: LivingSocial, Inc ([redacted])

To: "[email protected]" [email protected]

The link to file a complaint about Living Social was not working so I am sending my complaint to this address. Thank you in advance for considering my comments about LivingSocial. Sincerely, [redacted] (see attached)Desired Settlement: Refund (see attached)

Business

Response:

On April 4, 2013, the

Revdex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the complaint on April 4,

2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a two-night stay for two at

the [redacted] on February 14, 2013 for $289. She is requesting a refund

because she states she did not intend to make the purchase.

Per LivingSocial’s terms (http://livingsocial.com/terms_escapes),

a refund may only be issued within 30 days of purchase. [redacted]’s request

is outside of the refund policy. Completing a purchase requires several steps

and clicks, and [redacted] had to select ‘purchase deal’ in order for the

transaction to have gone through. We understand that [redacted] states she did

this accidentally, however, LivingSocial sends a confirmation email when a

purchase is made, and [redacted] has acknowledged finding that email. We do

apologize that her email provider filtered the email to make it more difficult

to find, however, LivingSocial does not have any control over the behavior of

specific email providers. Additionally, per our Privacy Policy (http://livingsocial.com/privacy_policy),

“To enable payment for services purchased through Living

Social, we collect and store billing and credit card information.” This

is why she was able to make the purchase without entering any billing

information. To complete the purchase, she would have had to confirm this

payment information.

[redacted] has indicated that

she already disputed the charge with her credit card company. LivingSocial is

unable to issue a refund for the previously described reasons, and the issue is

now in the hands of her financial institution since she disputed the charge.

s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: 9490995

4/14/2014

I have reviewed Living Social's response to my complaint and find it unacceptable for multiple reasons. In general Living Social took no responsibility for the problems related to this issue and indicated little regard for their customers. The one legitimate purchase I made from Living Social in 2011 required that I provide credit card information. I did not know that they intended to store that information and I never gave them authority to use that credit card information again. In February I was simply reviewing Information on the Living Social website using my Apple IPad, not intending to make a purchase. Apparently Living Social has been experiencing problems with their web applications when customers use Apple products. This was indicated to me when I called customer service on 3/23/12. During that call the first person I spoke with told me there had been some problems with people using the Apple products, but they were getting that resolved with a new application designed for them. I made my point at that time and continue to make the point that I did not make a purchase and did not realize that Living Social thought I made a purchase until I received my bank statement on 3/22/12. As it turns out, they did in fact send me an email about the purchase but, due to spam filtering, I did not see or open the email until 3/23/13. It is obvious that Living Social holds their customers in low regard since, as a web-based company, they should be prepared to deal with problems like this where there were multiple compounded computer dysfunctions. They were not prepared to accept any responsibility for the problems and were not prepared to help me in any way. I went to my credit card company only as a last resort, certainly not because I did not give them a chance to provide refund as their response seems to imply. I have always had good luck with web purchases and always found web-based companies to be supportive when there was a problem. It is certainly disappointing that this company has chosen to operate in such a deceptive manner.

Sincerely,

Laura Cianelli Preston

Business

Response:

On April 4, 2013, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com

Case Number [redacted]. LivingSocial received the rejection of our April 4, 2013

response on April 15, 2013. [redacted] rejected LivingSocial’s response via

the Revdex.com because her refund request was denied.

LivingSocial apologizes for any difficulty [redacted] experienced. We’re sorry

we were not able to fulfill her request. As previously stated, upon making her

first purchase on LivingSocial, she agreed to our Privacy Policy which informs

her that, “To enable payment for services purchased

through Living Social, we collect and store billing and credit card information.”

LivingSocial did send a confirmation email after purchase, and LivingSocial

gave [redacted] 30 days from the date of purchase to request a refund. Again,

we are sorry for the difficulty, however, [redacted]’s request is outside of

the refund policy and a refund cannot be processed.

We hope that this resolves [redacted]’s issue.

Best regards,

Review: I purchased a voucher from LivingSocial for a trail ride for two at [redacted] Ranch, I made numerous attempts to call, email, and [redacted] message the ranch in order to schedule a trail ride. No one ever returned my phone calls or emails. How is a customer supposed to book an appointment of any sort if they cannot even get In touch with the company? So I contacted LivingSocial because they are "always here to help" and I explained the problem and asked for a refund or for the opportunity to use the money spent on the voucher on something else. That is when LivingSocial refused to help me because I could only get a refund within 7 days of purchase.... 7 days is extremely unrealistic to begin with and they should be taking responsibility for working with a failing company. On another occasion I purchased and $8 voucher for two stylus pens and never ever received anything in the mail. I am asking for a total of $68 from LivingSocial because I have been scammed out of my time and money and I'm really tired of the lack of customer service.Desired Settlement: I am asking for a simple $68 to be returned to me, after not receiving any products or services I feel as if I have been robbed by LivingSocial and I request that they fix that.

Business

Response:

On January 9, 2014, the RevDex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on January11, 2014. **.

[redacted] sent a complaint via the Revdex.com regarding LivingSocial

because she has not been able to contact the merchant to utilize her voucher that

was purchased on February 7, 2013 and also has not received her order from a

voucher purchased on March 26, 2013.

We’re sorry for any inconvenience that **. [redacted] has

encountered with her two vouchers that she purchased. We have confirmed that

**. [redacted] was previously offered a refund in the form of Deal Bucks on May 27,

2013 for her purchase for [redacted] Ranch. **. [redacted] denied this offer, wanting a refund back to her

original form of payment. As her request was outside of our refund policy we

were unable to process this refund back to her credit card. As Deal Bucks were previously

offered, we can still honor that refund and have processed a refund for **.

[redacted]s purchase back into her LivingSocial account in the form of Deal Bucks.

These 60 Deal Bucks are now available and are able to be applied automatically

towards her next purchase with us. We have also taken a look at **. [redacted]s

purchase for [redacted]. We have confirmed that **. [redacted] did not

follow the redemption process for this voucher, or pay for the shipping of the

item and that is why she did not receive the product. **. [redacted]’s redemption

code is still active and is able to be redeemed for her to receive the product

once the steps are completed.

We hope that this resolves **.

[redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am not satisfied with the way Living Social is fixing this issue, rather than makes customer happy and keep their business they are pushing then further away, this is bad business and I'm not okay with it, and it's a shame that they are so careless!

Review: I purchased two Living Social deals for [redacted] in [redacted], MO. Each voucher was valid for 1 adult pass to [redacted], a local public pool. I attempted to redeem these vouchers with failed attempts three times - [redacted]'s staff didn't know how to redeem or [redacted] was closed when Living Social stated different hours of operation. I contacted Living Social for a refund or credit to use on a future purchase since the voucher has since expired and [redacted] is closed for the summer. I reached out to Living Social regarding this and this is their response: "We do recognize that you specifically have had a difficult time with this merchant, as it turns out we are unable to issue any refunds outside of our seven day refund window, unless a merchant has gone out of business. Consequently, we cannot extend a credit card or Deal Bucks refund per our Ter** & Conditions."

I purchased a deal from a merchant they selected. This merchant did not redeem my vouchers. All I want is a refund or a credit for the $14 I paid, which I believe is a reasonable request. Living Social refuses to accommodate this request. This is very disappointing for such a widely known company.Desired Settlement: I would like a refund or store credit.

Business

Response:

On September 24, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on September 27, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she was unable to get into contact with City of [redacted] during the redemption period. **. [redacted] would like a refund for this purchase.

Review: This complaint is against Living Social and [redacted] in [redacted], NY.

I purchased two 1-night stays ($185 each) on the Living Social Site. It lists that it is good for a Queen Suite. I call [redacted] to make the reservation for the two nights in April. The man on the phone confirmed that I would be getting a 2-bedroom Queen Suite...I asked twice.

We drove (my husband and I, along with our 2 year old) three hours to get there. Besides a wait time of 25 minutes to register, I get to the front desk for them to tell me that it is One Room with 2 queen beds. I told them the situation and showed the Living Social vouchers I printed. They were not only rude and spoke over me, but told me that's all they had and there was no resolution. I went to see the room and it was totally unacceptable to what I purchased and what I was promised on the phone.

My family left and drove home the 3 hours the same day VERY DISAPPOINTED that our vacation was not going to happen.

Besides the disappointment and the 6 hours of driving in one day with a 2 year old in the car, but I am also out the $370 that I paid to Living Social. [redacted] did not charge me anything for not completing my stay.

I reached out to Living Social and their only comment was that their policy is that refunds are accepted only within 7 days of purchase. They did not comment or care about the situation, nor stand behind the products they sell on their site. I responded back to them and I never heard back again.Desired Settlement: To be refunded for the purchase.

And for them to be responsive and listen to their customers.

Business

Response:

On August 7th, 2013, the Revdex.com

received a complaint about LivingSocial from [redacted], Revdex.com Case Number

[redacted]. LivingSocial received the complaint on August 10th,

2013. **. [redacted] sent a complaint via the Revdex.com

regarding LivingSocial because she was denied a refund for her [redacted] and [redacted] vouchers.

We apologize for the issue **. [redacted] had attempting to

redeem her voucher. The voucher that was purchased was for a one-night stay for

up to six guests in a queen suite. The deal did not specify that the suite

provided would have two separate rooms. Unfortunately due to this fact and the

refund policy which was agreed to upon purchasing, a refund will not be given

for these vouchers.

We are sorry that we won’t be able to resolve **. [redacted]’s

issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I bought a Living Social voucher for a dress from a company called [redacted] Inc (which I can't find on Revdex.com). I used the voucher and ordered the dress, paid [redacted] separately for shipping, and they never shipped the dress. [redacted] does not have a customer service phone number, only an email, which I have emailed twice and received no response from the company after 3 weeks.

I contacted Living Social about the situation and they told me that all the dresses had shipped but delivery could take 1 month. It doesn't make sense that delivery would take 1 month after something has been put in the mail. I ordered this summer dress in July, paid for it in July, and it may not be delivered until September. This is unreasonable and I suspect this is a scam. It is already too late to dispute the charges on my credit card.Desired Settlement: Living Social should refund the amount I paid for the voucher.

Business

Response:

On August 19, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on August 21, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she purchased a deal with [redacted], and had not yet received the product after a month of waiting, with no response from [redacted]'s customer service department. **. [redacted] would like a refund back to her credit card for the amount she paid for the deal.

Review: I purchased a voucher from Living Social for auto detailing from [redacted], and while the voucher was still good the company went out of business. I called Living Social after numerous contact attempts to the business and was told the owner provided a personal cell number for voucher holders. I called the number provided on 03/08/13 and was told services would be provided and today is 03/29/13 and Living Social's response was: We understand were your coming from and we apologize for the inconvenience but we weren't first contacted until two days before the voucher expired which is far outside of the refund policy range. The best we can do is possible issue you 5 Deal Bucks into your account which will be applied to your next purchase unless specified by the 'Fine Print' of the deal. I understand the return policy very well but they sold me services that couldnt be honored as the business no longer exists.Desired Settlement: I would like to have my $17 credited back and my account cancelled.

Business

Response:

On March 29, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on April

3, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for mobile detailing from [redacted] on November 7, 2012 using one LivingSocial Deal Buck and $16

additional dollars. She is requesting a refund because the merchant did not call

her back to schedule an appointment.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be issued within seven days

of purchase or if the merchant has gone out of business. [redacted]’s request

is outside of the refund policy. She did not contact the merchant until the

week of expiration, when merchants are commonly busier due to customers waiting

until the last minute to try to redeem their vouchers. However, as a courtesy

outside of policy, a refund has been processed. $16 has returned to her bank

account and one Deal Buck has returned to her LivingSocial account as a credit

toward her next purchase.

We hope that this

resolves [redacted]'s issue.

Best regards,

Review: On June 12, 2013, I purchased a [redacted] Charging Case for iPhone 4S/4 for myself at a total purchase price of $25.76. The order number is [redacted] and the status is fully paid. The current status is "Not Yet Shipped".

On June 24, 2013, I spoke with [redacted] in Consumer Services over the phone, who stated that he would research the delay in shipping and get back to me. I never heard back.

On June 28, 2013, I called in again to inquire and spoke with [redacted], who said "We're sorry for the delay, but we have great news! We've received the [redacted] Charging Cases into our warehouse, and will have them all shipped out by early next week.". He told me over the phone that the latest it would ship was Tuesday of the following week (July 2). He also added 10 Deal Bucks to my account. (Help Request #[redacted])

On July 2 2013 after the business day had ended, I called and spoke with [redacted], whom stated that it will ship when it ships. (Help Request #[redacted])

On July 4, 2013, I replied to the email from [redacted] stating that I was told it would ship by July 2, and he wrote back that they are getting more information. (Help Request #[redacted])

On July 5, 2013, [redacted] sent another email stating they are unable to expedite the shipping, but he added an additional 10 Deal Bucks. (Help Request #[redacted])

I am frustrated that it takes so long to get a simple item shipped even when I paid almost $10 for shipping. Nowhere in the description or small print on the listing did it state it would take so long to ship. I just want the item.

Not only that, but by [redacted], I was promised it would ship no later than July 2, 2013. What happened to that promise?Desired Settlement: I would like to have my order shipped to me via overnight service. I have waited almost a full month and believe I am at least due that. I just want the item I paid for, that is all.

Business

Response:

On July 10, 2013 the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 20, 2013. **. [redacted]

sent a complaint via the Revdex.com regarding LivingSocial because he

has not received a product he ordered from LivingSocial Shop.

We apologize for the delay in shipment of **. [redacted]’s [redacted]

Charging Case. We have confirmed with FedEx that **. [redacted]’s order (tracking

number [redacted]) has an estimated delivery date of Saturday, July 27th.

We hope that this resolves **. [redacted]'s issue.

Best regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a deal for a dress "Transformer Dress by [redacted]" and the dress I received is not suitable for use. There was a link in the deal taking you to the manufacturer's website and a demo of the product, but the product that was demonstrated is not the same quality as the product I received. The dress is supposed to be able to be "transformed" into different styles by pieces of material that are attached to the dress itself and the "transformations" are shown in the demo. But the material used to construct my dress is extremely thin and cannot function as demonstrated because the fabric rolls up on itself and is too floppy to manipulate in the manner in which it was demonstrated. It is quite clear that the dress in the video was constructed of a thicker, higher quality fabric than the dress I received. Additionally the dress is much longer than the dimensions given and the material is very stretchy and weighs down on the body making it even longer. The ends of the dress appear to have been cut by hand and are not finished and are not stitched. I contacted Living Social initially on March 8th, the day after I received the dress (case #[redacted]). I received the following response on 3/9/13: "We are sorry for any frustration or inconvenience this has caused. Please contact the merchant directly at [redacted] which is a specialized Customer Service department who are equipped to handle all returns. If you still have questions, please reply to this email. We're happy to help!" However, this is not a specialized department, it is the main number for the company [redacted] and it is automated. I contacted [redacted] initially on 3/7 by email and did not receive a response. I then left voice mail messages (as you are unable to speak with anyone in person) on 3/11/13 and 3/12/13 and never received a response. I then contacted Living Social again on 3/13/13 and 3/15/13 and have not received a response from them.

I can certainly understand if this was a case of my ordering and receiving a dress that I just didn't like that I would perhaps be stuck with it, but this is not the case. The dress I received is materially significantly different than the dress that was shown in the deal and it is not fit for use as it is basically just a piece of unfinished, unwearable fabric being sold as a dress.

Thank you in advance for your assistance with this disappointing experience.Desired Settlement: I would like to receive a refund in the form of a check. I do NOT want a credit to be used toward future Living Social deals as I no longer wish to do business with them due to their dishonest practices.

Business

Response:

On March 20, 2013,

the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on March

20, 2013. [redacted] sent a complaint via the Revdex.com regarding

LivingSocial because she purchased a voucher for a Transformer dress from [redacted] on February 24, 2013 using 59 Deal Bucks in LivingSocial credit. She is

requesting a refund because she is unhappy with the quality of the item.

Per LivingSocial’s

terms (livingsocial.com/terms), a refund may only be provided for an unredeemed

voucher within seven days of purchase or if the merchant has gone out of

business. [redacted]’s request is outside of the refund policy, as the voucher

was redeemed, the item was delivered, and it has been more than seven days

since purchase. Also, the fine print of the voucher states, “no returns or

exchanges.” We encourage [redacted] to reach out to the merchant to inquire

about an exception. She can contact them at [redacted] or submit their

online return request form at [redacted]

We hope that this

resolves [redacted]'s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It would have been impossible for me to ascertain that the item that was advertised and sold was not the same item that was sent to me unless and until I redeemed my voucher and received the dress in the mail. In essence, Living Social is saying that even though they have contracted with merchants to sell their goods and make money on those sales, they are not responsible for the credibility of the goods being sold. That they have no responsibility at all in the process except to collect and make money even though they are a party in what amounts to be fraud.

Furthermore, after I contacted the Revdex.com of [redacted], the area that governs the merchant [redacted] agreed to accept the return of the dress and to furnish me with a a prepaid label to facilitate my return. They stated that they would contact Living Social so that Living Social could process my refund and also sent me a copy of this resolution via email as well. I returned the dress to [redacted]. I did not receive any acknowledgement of any of this from Living Social. I even forwarded Living Social a copy of the email from [redacted] with my original incident number issued by Living Social again requesting a refund and did not receive any response from Living Social. The [redacted] deal was purchased with Living Social deal bucks (online credit) that I received for a previous purchase I had made that was significantly materially different than was advertised. Due to the fact that my history in dealing with Living Social has proven to me that they are not a credible business, they are selling one thing and delivering another I have no interest to continue doing business with them and feel that a refund is merited. Additionally, due to the fact, that customer service has ignored my communication in effort to resolve this issue, I believe Living Social fully intends to keep my money and have no faith in my ever seeing my $59 again.

Regards,

Business

Response:

On March 20, 2013, the RevDex.com received a complaint about LivingSocial from [redacted],

Revdex.com Case Number [redacted]. LivingSocial received the rejection of our April 5,

2013 response on April 9, 2013. [redacted] rejected LivingSocial’s response

via the Revdex.com because she would like a refund to her credit

card.

We apologize for any confusion. LivingSocial is only able to refund a purchase

in the original form of payment. As previously stated, LivingSocial processed a

refund as a courtesy outside of policy for [redacted] because an exception was

being made for her. She made the purchase with LivingSocial Deal Bucks, so that

is how the refund was returned. She may use this credit toward future

purchases.

We hope that this resolves [redacted]s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Living Social states that they aren't able to fulfill my request for a refund, but they are CHOOSING not to fill my request.

[redacted] followed up with me because they had not heard back from Living Social regarding their acceptance of my return and request to Living Social for a refund of my purchase. It is apparent that Living Social has a policy of ignoring both their merchants and their customers.

Again, I am requesting a refund which will release me from my relationship with Living Social who has proven to me to willingly engage in fraudulent business activities and customer abuse. A refund is the only acceptable resolution at this point. It appears that Living Social's only concern is holding onto my $59, when they simply could issue me a check and send me on my way. I am certain Living Social needs my $59 far less than I do and I find their stance in this matter to be aberrant.

Regards,

Review: I purchased a $29 LivingSocial.com deal for a 90 minute photoshoot at a $375 value. The expiration date was approaching when I contacted the photographer. We scheduled a shoot which she "forgot" about when I called to meet up for the shoot. She said she did not remember ever talking to me even though I have emails proving otherwise. She then tried to reschedule the shoot AFTER the expiration date. After talking to her I did not want to work with her and tried to "gift" the deal to a friend, but after the expiration date you cannot "gift" deals on the LivingSocial.com site. I emailed the photographer explaining that someone else would come in my place and asked if she needed my print out. She did not respond to my email and told my friend she could not take my place in the shoot. After contacting LivingSocial.com I was given the option to gift the deal or use the $29 with the photographer at the value of only $29. I was then told I could not gift the deal and after a bad experience with the photographer all I could do was use the $29 towards a now $375 shoot that would now cost me another $346. I should not have to pay upwards of $300 to do a shoot with a photographer that is unprofessional. I asked for a credit towards another deal and was denied several times. I was not given a resolution to my problem.Desired Settlement: I would like a credit towards another deal or a full refund back to my debit card

Business

Response:

On July 9, 2013, the Revdex.com received a complaint

about LivingSocial from [redacted], Revdex.com Case Number [redacted].

LivingSocial received the complaint on July 10, 2013. **. [redacted] sent

a complaint via the Revdex.com regarding a purchase made for [redacted]

[redacted] in the amount of $29.00.

LivingSocial apologizes for the experience that **. [redacted] has

experienced with [redacted] in regards to the redemption of

her voucher. Per LivingSocial’s refund policy (www.livingsocial.com/terms) a

refund will only be processed within seven days or purchase or if the merchant

has gone out of business. According to prior correspondence between **. [redacted]

and LivingSocial, she was advised that the voucher has since expired and she is

able to use it for the paid value of $29.00. There have been no reported issues

with this merchant and they are open and honoring the paid value of the

voucher.

We hope that this resolves **. [redacted]’s issue.

Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Not having a prior complaint for the merchant is not sufficient reason for not providing a credit or refund for her services. Again, I scheduled the service BEFORE the expiration date and the photographer said she FORGOT about ever speaking to me although I have phone logs of her calling and email conversations BEFORE the expiration date. A $29 credit for a $375 shoot is ridiculous sighting the fact that I did what I needed to do to take advantage of the deal before expiration.

Regards,

Business

Response:

On July 9, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the rejection of our July 12 response on July 15. **. [redacted] rejected LivingSocial’s response via the Revdex.com because she desires a refund for this deal due to her experience.

Review: LET THE BUYER BEWARE! Would give zero stars if could. Bought a voucher for [redacted]'s [redacted] in [redacted] TN. When I got to the shop there was a handwritten note taped to the desk that I was asked to read. The note said I had to pay $10 for tax and gratuity before being served. When I told her that that was not included in information on internet, someone came from the back and said, "Yes, it says on the voucher that tax and gratuity are not included." I said, "Yes, but tax is not $10 and gratuity is an amount I pay according to the service I get, not an amount that is predetermined by you." She asked me could I leave now. I told her I sure could and would be filing a complaint and asking for a refund. When I called livingsocial, spoke to [redacted] who said he couldn't give me a refund because it was past 7 days. I explained to him that this was not a regular refund, this involved extenuating circumstances. The merchant was trying to charge me a fee in addition to the voucher price and tax. I explained to him what the note said and after insisting on a refund he put me on hold so he 'could see what he could do.' He said he would pay half of the $10 and I could pay the other half. I told him I was not patronizing that shop. First of all, they weren't going to pay any tax and I determine the gratuity not them. So, after a lot of haggling he said he could credit me social bucks. I asked him why he couldn't just credit my credit card; he told me I didn't pay with a credit card. I asked him how did I pay and he said [redacted]. I said, "that's a credit card. Why can't you credit [redacted]." To make a long story short, I asked for a supervisor and got [redacted] who was no more helpful than [redacted]. This company's employees have no customer service skills and no knowledge of how to keep customers. Called [redacted] and they filed a complaint even though it was past the 45 days. It seems that this is a pattern--the venders don't live up to their advertised service and Living social keeps your money and gives you bucks that you have to redeem with them. I will not be using living social again.

Wish I had checked Revdex.com before using Living Social and will be filing a complaint against [redacted]'s [redacted] and with Consumer Protection Agency.Desired Settlement: As I told [redacted] and [redacted], I wanted a refund to my [redacted] account, which they were unwilling to give. After reading all the complaints, I see it is a pattern. While Revdex.com doesn't seem to be able to do anything about it, I think CPA can. Living Social collects your money; when vender doesn't deliver as promised, all you can get is bucks as credit to spend with an unscrupulous company. Nobody wants to do that. I have no intention of going back and forth as many times as some of these people. If they don't credit my [redacted] account, just keep this complaint for other to read.

Business

Response:

On October 23, 2013, the Revdex.com received a complaint about LivingSocial from [redacted], Revdex.com Case Number [redacted]. LivingSocial received the complaint on October 25, 2013. **. [redacted] sent a complaint via the Revdex.com regarding LivingSocial because of a purchase made on June 17, 2013 in the amount of $35 for [redacted]'s [redacted]. **. [redacted] is requesting a refund because she is refusing to pay an additional $10 at the time of redemption for taxes and gratuity that were not included in her purchase price for the voucher.

Review: I bought a voucher through living social May 2012. The company that was going to provide the voucher canceled their services. Per living social's refund policy, I am to receive a Full refund. I contacted living social and they sent the refund to a bank account that was not mine- I previously had an account at this bank but it was closed months before. Meaning I never receiving the refund. Every time I call living social they state that the bank has my refund. However, after speaking with the bank many times, they do not keep refunds written to account that are closed. Living Social is refusing to give me my refund. They keep stating that I have to contact the bank- but per bank policies- they Do not have my money. Living social is refusing to compile with their refund policy. My refund was for approximately $69.00.Desired Settlement: I would like to receive my refund in full.

Business

Response: