Local Lighthouse Corp

Local Lighthouse stands by its previous statement.  Additionally the link provided to the Revdex.com link is of another company with a similar name.

Local Lighthouse apologizes for any inconvenience caused to the claimant. We have attempted to reach the claimant several times and have been unable to make contact and resolve the issue.  Local Lighthouse can not cancel an account without speaking to the claimant. At this time we ask the the...

claimant respond and cooperate in order for both parties to reach a feasible resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved. If not, I will have to take further action with the proper authorities and contact my attorney.
Regards,
[redacted]

To Whom It May Concern,   Our company is in the business of providing Search Engine Optimization (SEO).  Local Lighthouse assists local and small business owners to improve overall online presence.  We offer a full suite of services to place business in local maps, organic search and...

sponsored results online.   Our customers will find their websites we created for their business on the first page of Google, Yahoo or Bing.   I enclose the following information as evidence of the validity of our services:   ·         Link to the website we created for the client ·         Signed agreement with timeline and pricing ·         Website verification email sent to client   [redacted] became an active client of Local Lighthouse on 5/05/2015 when she signed a six month agreement, provided the credit card ending in 9062, and agreed to our terms and conditions.  Client was under a six month agreement from 5/05/2015 to 10/05/2015 and agreed to pay six months for the service to ensure first page placement.  We build the client’s business “Inviting Interiors” a beautiful six page Search Engine Optimized website for first page placement on Google, Yahoo or Bing. We sent Ms. [redacted] multiple emails, as well as explained during her welcome call that our SEO services target a specific city to ensure the best results from the search engines. We sent Ms. [redacted] an email with the company information she had provided to us during her welcome call to review as well as our contact information in case anything needed to be changed or was incorrect. Our representatives did their best on multiple phone calls to educate Ms. [redacted] on the process of SEO and what we were doing on behalf of her company. The map that Ms. [redacted] is referring to is a Google maps listing that we were able to widen the area in which the listing would be able to be reached to attempt to work with the client’s request. We sincerely apologize that Ms. [redacted] felt like we were not up front with our answers regarding her account however we do adhere to the promises outlined in the agreement we provided Ms. [redacted]. Unfortunately we were never contacted by the client with a request to properly terminate services, and as the account remained unpaid for several months we did close the account and it was referred to a collections agency.   Sincerely, Local Lighthouse Corp (888) 370-8231 Toll Free Customer Service Line Local & Small Business SEO         DOMAIN:  http://www.interiordesignerinblackstonema.com/ Website has been removed from the network therefore is not searchable via search engines.

This client was with the company just short of 3 months. Our service agreement clearly states a timeline of milestones and achievements. the expectation is given of atleast 90 days. The client cancelled  service on 3/19 and requested to continue working with Local Lighthouse just one day later....

The client was given two months at no charge with a free upgrade.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Local Lighthouse, has reached out to the claimant and has resolved the issue. There was a breach in communication between what services we offer and what the claimant expected. Local Lighthouse and the claimant have agreed that this may not be the best service for the claimant. A refund has been...

issued and the account has been closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business has continued to call me, despite informing me that I have been removed from their list, and my number being on the DNC list.  A quick internet search reveals hundreds of other people being subjected to the same abuse from this company that I have.  Now Google is suing Local Lighthouse over these robocalling practices. [redacted]As it stands, they are making a mockery of the Revdex.com by gaming the ratings system.
Regards,
[redacted]

The client signed up for services in September of last year On February of this year the client contacted the company and asked not to renew the agreement because they simply could not afford the service. In March when the service agreement terminated the account was cancelled for hardship reasons...

as the client had requested.  This client was not billed after the 6 month agreement came to an end. The FTC has not sent notification of a complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Local Lighthouse apologizes for any inconvenience. We are looking into the matter and if the claims are correct proper measures will be take to insure that this does not happen again. Regardless of the outcome of our internal investigation we will be manually adding the claimants telephone...

number to our Do Not Call list.

Mr. [redacted],
When you initially
signed up with us we had phone call conversation gathering information you
would like to see on your new website, you gave us three services, a slogan,
target city, call to action and your existing website. We do our best based off
the information given to create content and design appealing to you; after the website
is completed you can make revisions you would like.
 In regards to first page
placement, you are on the first page for the keywords we are optimizing you
for, we can send you an email with that information directly. 
 We have never once tried
to trick you into anything, you signed the 6 month agreement (I have attached
for you to see) that we sent to you that states everything we are doing for
you. We apologize that you feel "tricked", that was never our
intention and we do everything in our power to indicate exactly what we are
doing for your business.
 
Thank you,Local Lighthouse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response claims that only one call was made to my private, mobile number.  That is not true.  I have received numerous calls from Local Lighthouse that I could identify (because I went past the robo caller) and likely several others where I just hung up.  In some cases, the Local Lighthouse agent hung up on me once it was clear that I was asking to not be called again.  At least twice, I was able to string the agent along for long enough to point me at their web site.  Regarding Local Lighthouse's violation of [redacted]'s policy, that is up to [redacted] and they have been made aware of the problem that Local Lighthouse is causing to their reputation and their legitimate trusted agents.  A rep from Local Lighthouse called me directly after the complaint (no robo caller involved) and I again made it clear I wish no more calls from their company.  We'll see.  
Regards,
[redacted]

This account has been resolved and the clients account is now cancelled per clients request

It is unclear what the client's complaint is. To clarify all content created by Local Lighthouse remains as intellectual property of Local Lighthouse and can be removed at any time

[redacted]l - File number [redacted] Client called in on 01/2/2015  stating that there was no conversion from our service and demanding a refund because she was not satisfied with the results. It was explained at the time that Local Lighthouse is not responsible for conversion but for...

visibility and services had been rendered. Client then agreed to continue with the company and  was then given a free month of service with optimization being focused on the keywords that she selected. On 4/6/2015  client called back with the same claim but adding that she had no idea the billing would automatically continue after the month of free service. Client was demanding a full refund since satisfaction was not me. Company policy prohibits issuing a refund that is not warranted the same policy is found on the service agreement signed by the above referenced. In hopes of putting the client to ease the March and April payment were refunded and the account terminated. Since the terms of agreement were met by Local Lighthouse it had been decided that no further refund be issued to the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, their DO NOT CALL list clearly isn't implemented correctly, since they have failed to honor my request to be put on it several times over many months.  Second, I'm not surprised that Lighthouse maintains that their phone solicitations is not misleading.  But let me pose this thought: why do they feel the need to have a "we are not [redacted]" page?  Why don't they have a "we are not elephants" page?  When I received the pre-recorded calls, I was under the impression that they were associated with [redacted].
Regards,
[redacted]

Please see attached this account has been resolved.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Ms. [redacted],A client services representative will be in contact with you today to resolve this matter. Thank you for your patience.